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Hi If you have any questions regarding this phone, I am more than happy to answer you. Our store sells this phone and we know how it works. Please post your questions here and one of our sales representatives will answer your questions.
Thanks, I have a few questions?
- Does it have double tap to unlock?
- How would you describe the back, slippy/grippy?
- What is the led notification like, where is it located? I've watched few video and haven't seen it?
- How long does charging take?
cathain said:
Thanks, I have a few questions?
- Does it have double tap to unlock?
- How would you describe the back, slippy/grippy?
- What is the led notification like, where is it located? I've watched few video and haven't seen it?
- How long does charging take?
Click to expand...
Click to collapse
Dear Cathain,
please refer answers to your questions below:
1. Yes, it supports. The latest firmware is SP03, which improves the system stability and power usage; with newer firmware released in the future, the phone will support more features hopefully.
2. grippy, with or without the leather case, the same.
3. It is blue, on the top right side （tiny one）. For MT7-TL10 model, HUAWEI exclusively provides a nice leather holster (function similar to Samsung Note series); however, in real life use, the holster just covers the led notification area.
4. That's a good question. For MT7-TL10 model, it charges in full within 2.5 hours; when you use it in USA or other countries that have lower voltage, the charging time could be as long as 5 hours. The battery (turn wifi, 2 sim cards, web, webchat etc. on) can last around 30 hours daily use. Excellent battery life.
If you have follow up questions, please let us know.
1. Huawei has stated this current version is NOT compatible with the US T-Mobile network. When will the US-compatible version be available?
2. What is the expected pricing for the 3Gb 32Gb ROM version?
3. What are your shipping methods for this device?
Do you know of anyone running the versions of the phone you sell on T-mobile LTE. We are trying to figure out if they have bands 2 and 4 2100 and 1700 needed stateside for LTE
sanjsrik said:
1. Huawei has stated this current version is NOT compatible with the US T-Mobile network. When will the US-compatible version be available?
2. What is the expected pricing for the 3Gb 32Gb ROM version?
3. What are your shipping methods for this device?
Click to expand...
Click to collapse
nvygw171 said:
Do you know of anyone running the versions of the phone you sell on T-mobile LTE. We are trying to figure out if they have bands 2 and 4 2100 and 1700 needed stateside for LTE
Click to expand...
Click to collapse
Dear Sanjsrik and nvygw171,
Please ref answers below:
1. We are not allowed to post pic link in this site. However, if you search my listing on ebxx, you find pictures. With respect to your question, unfortunately, the MT7-TL10 CURRENTLY does not support T-mobile LTE, which uses LET FDD Brand 4. One of our sales representatives are using this phone in the USA now, and 3G signal is shown in the phone from T-Mobile, but as long as you turn on the data plan, you cannot receive/make phone call AND cannot receive any data. Simply, the phone only supports GSM at the moment. However, the brands are technically unlock-able, so I am positive that the MT7-TL10 can be used in the USA for LTE data. One of your sales is contact HUAWEI USA, in hope for an solution for this important issue.
Our store in China is partnering with HUAWEI. As far as the release date of international version, we have no such information. An information is that, even the MT7-TL10 model is limited; with our exclusive partnership, our store
is able to get continuous supply.
2. the 2 GB RAM, 16 GB ROM version will be sold at 599 Euro in Europe. The price in USA is not known yet. However, it will NOT be cheaper than the Chinese version, per HUAWEI said.
3. We ship FEDEX/DHL. To States, we will ship via FEDEX overnight.
4. NO, MT7-TL10 does not compatible with T-Mobile LTE now. Please check the photos in our listing.
If you have follow-up questions, please let us know. Thanks your interests.
5626
An additional information, we are able to root this device now. We even have customized, simplified rom for MT7-TL10. Rooted MT7-TL10 can still upgrade to the latest room version in the future, either by flashing back to the original rom or via SD card method.
1. Not sure what your listing is, I'm assuming in eBay? Not sure if you mean that once the international version is available, you WILL or WON'T have a continuous supply?
2. What method of payment do you accept?
3. You can actually write out the site name is it getmobilephone on eBay?
sanjsrik said:
1. Not sure what your listing is, I'm assuming in eBay? Not sure if you mean that once the international version is available, you WILL or WON'T have a continuous supply?
2. What method of payment do you accept?
3. You can actually write out the site name is it getmobilephone on eBay?
Click to expand...
Click to collapse
Dear sanjsrik,
This thread is supposed to answer any questions related to this phone. If you have any doubts, we are glad to answer them to help you to make an informed decision.
1. HUAWEI is aiming at occupying Samsung's market in China. Therefore, even as an exclusive partner, we have limited supply of this phone AND we are not allowed to sell under MSRP (which is very unusual). This phone is out-of-stock in most mobile phone stores in china. We have no clue when the Europe and USA version will be released. However, I predict, HUAWEI will have to satisfy the home market first before they sell it to overseas. This is my best prediction.
2. We have an Aliexpress store to be opened and an reputable Ebay account to sell. Yes, getmobilephone is the ebay account name. (Moderator, if you think it is not appropriate to put this information here, pls feel free to remove this).
Once again, if you have any questions, please let us know. Thanks your interests.
Clarifications
getmobilephone said:
Dear sanjsrik,
This thread is supposed to answer any questions related to this phone. If you have any doubts, we are glad to answer them to help you to make an informed decision.
1. HUAWEI is aiming at occupying Samsung's market in China. Therefore, even as an exclusive partner, we have limited supply of this phone AND we are not allowed to sell under MSRP (which is very unusual). This phone is out-of-stock in most mobile phone stores in china. We have no clue when the Europe and USA version will be released. However, I predict, HUAWEI will have to satisfy the home market first before they sell it to overseas. This is my best prediction.
2. We have an Aliexpress store to be opened and an reputable Ebay account to sell. Yes, getmobilephone is the ebay account name. (Moderator, if you think it is not appropriate to put this information here, pls feel free to remove this).
Once again, if you have any questions, please let us know. Thanks your interests.
Click to expand...
Click to collapse
Wasn't questioning your efficacy or forthrightness as a store. I was asking what the store name was on ebay or as you pointed out, aliexpress. Hadn't heard of it before.
So, according to your answers
* you're not sure when the international (in other words, US-compatible) version of the device will be available, but it will be eventually and only after the Chinese market has been supplied?
* you're not sure what the price will be (wasn't asking what your MSRP policies were with Huawei), but I"m assuming it's going to be $600+ for the 3Gb/32Gb version?
Is there a way to find out when the international (US-compatible version) will be available?
Thank you
sanjsrik said:
Wasn't questioning your efficacy or forthrightness as a store. I was asking what the store name was on ebay or as you pointed out, aliexpress. Hadn't heard of it before.
So, according to your answers
* you're not sure when the international (in other words, US-compatible) version of the device will be available, but it will be eventually and only after the Chinese market has been supplied?
* you're not sure what the price will be (wasn't asking what your MSRP policies were with Huawei), but I"m assuming it's going to be $600+ for the 3Gb/32Gb version?
Is there a way to find out when the international (US-compatible version) will be available?
Thank you
Click to expand...
Click to collapse
Dear sanjsrik,
you're not sure when the international (in other words, US-compatible) version of the device will be available, but it will be eventually and only after the Chinese market has been supplied?
Yes, we have no such information available. We predict that they have to fulfill the Chinese market first. Due to some political circumstances, we even predict the USA version will be released after the European version. Again, this is our prediction, NOT official answer from HUAWEI.
you're not sure what the price will be (wasn't asking what your MSRP policies were with Huawei), but I"m assuming it's going to be $600+ for the 3Gb/32Gb version?
The MT7-L09 (2/16 version) will be sold at 599 Euro in Europe. The price in USA is not known, but I predict the MSRP in USA might turn out to be what you indicate.
We have information that, there will be an international MT7-TL10 (similar to China MT7-TL10, without the TDD-LTE 38/39/40/41 bands) version available.. If you write to our sales through our ebay store, providing your email address, we are glad to provide you a photo showing the 9 different versions of Mate 7 worldwide.
Is there a way to find out when the international (US-compatible version) will be available?
Only HUAWEI knows.
Thanks your interests.
getmobilephone said:
The MT7-L09 (2/16 version) will be sold at 599 Euro in Europe.
Click to expand...
Click to collapse
nope, 499€ in Europe.. Look http://www.amazon.de/Huawei-Smartphone-IPS-Display-Octa-Core-Megapixel-Kamera-Schwarz/dp/B00NEEXAH4/ref=sr_1_1?ie=UTF8&qid=1412186257&sr=8-1&keywords=huawei+ascend+mate+7
cyber8607 said:
nope, 499€ in Europe.. Look http://www.amazon.de/Huawei-Smartphone-IPS-Display-Octa-Core-Megapixel-Kamera-Schwarz/dp/B00NEEXAH4/ref=sr_1_1?ie=UTF8&qid=1412186257&sr=8-1&keywords=huawei+ascend+mate+7
Click to expand...
Click to collapse
Dear cyber
You are correct. There will be two versions in Europe. MT7-L09 (2/16) at 499 Euro, and MT7-TL10 (3/32) at 599 Euro.
Thanks for this correction.
GetMobilePhone
getmobilephone said:
Dear cyber
You are correct. There will be two versions in Europe. MT7-L09 (2/16) at 499 Euro, and MT7-TL10 (3/32) at 599 Euro.
Thanks for this correction.
GetMobilePhone
Click to expand...
Click to collapse
Some are reporting that the Mate7 is compatible with T-Mobile LTE in the USA. Is this limited to the 2/16 model? Maybe there isn't enough room for extra memory plus support for extra LTE bands on the 3/32?
jzchen said:
Some are reporting that the Mate7 is compatible with T-Mobile LTE. Is this limited to the 2/16 model? Maybe there isn't enough room for extra memory plus support for extra LTE bands on the 3/32?
Click to expand...
Click to collapse
Dear JZCHEN,
That might be MT7-L09 version. Currently MT7-TL10 (China version) does not support FDD-LTE 4, therefore, until the international rom is released and flashed, the phone cannot connect to T-Mobile LTE network in the USA. This is confirmed by one of our sales.
Thanks your interests.
Please refer to the photos in the link.:
search ebay item number 261612725426
I have a question about root. You said you already obtained root on the mate 7. What is Huawei's point of view on rooting their phones? If I can't root the phone once it's released here in Europe I won't be interested.
I like to tinker with my phones .
Thanks in advance
and now, i am confused
the 32GB 3Gb Gold Version MT7-TL10 (3/32) will work in EUROPE?
Sammath said:
I have a question about root. You said you already obtained root on the mate 7. What is Huawei's point of view on rooting their phones? If I can't root the phone once it's released here in Europe I won't be interested.
I like to tinker with my phones .
Thanks in advance
Click to expand...
Click to collapse
Dear Sammath,
Huawei's POV? Aren't all manufactures against root?
Our technician is more than happy to root the device for you for free (if you purchase from us, and we have customized rom for our customers, throughout the life of the Mate 7) or at a small fee. The root has to be operated with Chinese software currently; in the future, you may root the device yourself once there will be english software for such purpose.
Thanks your interests.
bogdan_wrc said:
and now, i am confused
the 32GB 3Gb Gold Version MT7-TL10 (3/32) will work in EUROPE?
Click to expand...
Click to collapse
Dear bogdan-wrc,
There will be two MT7-TL10 (3/32) versions:
1. one is for Chinese market which is available now, featuring FDD-LTE 1/3/7, TDD-LTE 38/39/40/41.
2. one for International market which has no release date yet, featuring FDD-LTE 1/2/3/4/5/7/8/20/28(Aphase), TDD-LTE 40.
Our prediction is that, once the international MT7-TL10 version is released, the Chinese MT7-TL10 version can flash the international version's rom, and the phone will supports FDD-LTE 1/2/3/4/5/7/8/20/28(Aphase). Technically, they shall/might share the exact same hardware but just lock certain bands at each market.
The international MT7-TL10 will be sold at 599 Euro in European countries. The Chinese MT7-TL10 is available in our store, ready for shipping via FEDEX/DHL Express.
If you have follow up questions, please post it here.
Thanks your interests.
Since its sold in China, how can others living in Europe, etc buy it? We can maybe use this thread and list reliable resellers here
Always choose GeekBuying to buy my Xiaomi stuff. Placed my preorder of 32GB version last week, hope it will arrive soon. Will show my feedback here.
http://www.geekbuying.com/item/Xiao...-Core-1-8GHz-13-0MP-5-0MP---White-354226.html
Trusted sellers that I have had experience of include:
http://www.honorbuy.com/
https://ibuygou.com/
http://firstchinaphone.com/
http://beexz.com/
http://hotmid.com/
http://shop.gizchina.com/
Check out the following 2 sites as well:
http://www.oppomart.com/
http://merimobiles.com/
Cheers
This will not support ATT LTE or HSPA bands will it?
shaxs said:
This will not support ATT LTE or HSPA bands will it?
Click to expand...
Click to collapse
Just HSPA+, no LTE
Sent from my Xiaomi Mi4
Ulver said:
Just HSPA+, no LTE
Sent from my Xiaomi Mi4
Click to expand...
Click to collapse
Im actually okay with that....when will the 3gb version be available?
I want to buy Xiami Mi4c. I live in INDIA.
Does anyone know if this device will be launched in INDIA or not ? Any info on this will be appreciated.
Also my colleague is travelling to China, so will it be a good idea to get the phone from China ? Will it have international warranty ?
Any support for 4g in the uk?
Anyone tried buying from the actual mi site and getting delivered to a chinese shipping address?
All those resellers have a significant mark up and/or limited color choice.
I thought I might get someone I know who speaks chinese to do it, I cant see much downside but ... you never know.
I think the phone would be the same right? Its not like theres an english version.
I
Efox is good
Also cect-shop, but i would go with efox
if I buy this phone from Oppomart (for ex) the apps will be in chinese and no google play? thats what i understood.
fancccc said:
if I buy this phone from Oppomart (for ex) the apps will be in chinese and no google play? thats what i understood.
Click to expand...
Click to collapse
The Chinese version should be no google play included. You can get your device rooted and download a "谷歌安装器" app to install google play services. That's how chinese users install google play services.
ermacwins said:
Any support for 4g in the uk?
Click to expand...
Click to collapse
Yes, it supports bands 3 and 7 but not 20 (so no dice on Vodafone)
4g support
on ibuygou they state on the product page that the phone supports both 4g networks (FDD and TDD)
Does anyone know whether it's supports both lte-FDD and lte-TDD?
I know it's dual sim, but do not know whether there is only 1 version of the phone that supports both 4g standards or that there is a specific version of the phone for FDD and a specific version of the phone for TDD.
schaap23 said:
on ibuygou they state on the product page that the phone supports both 4g networks (FDD and TDD)
Does anyone know whether it's supports both lte-FDD and lte-TDD?
I know it's dual sim, but do not know whether there is only 1 version of the phone that supports both 4g standards or that there is a specific version of the phone for FDD and a specific version of the phone for TDD.
Click to expand...
Click to collapse
Yes, it supports both FDD-LTE and TDD-LTE per the official specs page (in the Mainland China part of the site): http://www.mi.com/mi4c/specs/
wingsfortheirsmiles said:
Yes, it supports both FDD-LTE and TDD-LTE per the official specs page (in the Mainland China part of the site)
Click to expand...
Click to collapse
Ah thank you. I cannot read chinese so I couldn't figure that out from the product page.
In that case it's a really nice phone. Snapdragon 808, FDD and TDD.
Any of these companies have warehouses in Europe to save on custom charges and a better returns service if needed?
Here in Italy I know at least two well estabilished web-stores that import China devices (not only Xiaomi) and sell them with a "proprietary" warranty service.
They are TopResellerStore.it and SmartyLife.net, while both have excellent feedbacks I personally purchased from the former with good satisfaction.
Hope this helps.
Giocarro said:
Here in Italy I know at least two well estabilished web-stores that import China devices (not only Xiaomi) and sell them with a "proprietary" warranty service.
They are TopResellerStore.it and SmartyLife.net, while both have excellent feedbacks I personally purchased from the former with good satisfaction.
Hope this helps.
Click to expand...
Click to collapse
Im looking at TopResellerStore but cant make it out if they have stock or not. Can you find out if they ship to UK and if so, the cost please?
Hello,
If I wanted to get this phone for Verizon were would I get is and will it work with current bands?
Also were would someone purchase one here in the US? Can it be shipped over seas?
Thanks,
It does not support CDMA, so no Verizon or Sprint.
Were can we buy this phone. Switching to at&t.
Also I notice there is no Otter box for this phone? What would you all recommend for a case?
Depends where you are. Honor sells it on their hihonor site and I'm sure Amazon will have it.
In my experience, Huawei/Honor cases are few and far between. I've ordered three off Amazon for preparation but none are heavy duty like an Ottercase. They're slim TPU cases.
vIgGeN7 said:
Were can we buy this phone. Switching to at&t.
Also I notice there is no Otter box for this phone? What would you all recommend for a case?
Click to expand...
Click to collapse
You need the North American version; the international and Chinese versions don't have 4G LTE FDD bands supported by AT&T and T Mobile; if you bought one of those you'd end up with a crippled,low-speed phone unabe to connect to LTE. Huawei has not released an ETA on the North American version of the View 10. My guess is that it might not arrive before Q2. It's going to be released in Mexico in the spring, I believe. Mexico uses some of the same FDD bands as AT&T, as do Rodgers and Bell in Canada.
WONDERFUL! Thanks for your insight.
I imagine there is no model # yet then for NA version?
Thanks,
It should arrive before the 2nd quarter of the year. I'm guessing no later than mid February. The US store for the Honor View 10 opened about two days ago with the View 10 listed as Out Of Stock, so they're preparing.
vIgGeN7 said:
WONDERFUL! Thanks for your insight.
I imagine there is no model # yet then for NA version?
Thanks,
Click to expand...
Click to collapse
Not that I've been able to find. Huawei hasn't released pricing for this region, either. If units don't start shipping to the US by May, look to see if you find it available in Mexico. If so, that may be a sign that they won't ship the Honor View 10 directly to the US, in hopes of unloading the more expensive Huawei Mate 10 Pro inventory that they have in stock now the deal with AT&T deal fell through.
Sammae7 said:
It should arrive before the 2nd quarter of the year. I'm guessing no later than mid February. The US store for the Honor View 10 opened about two days ago with the View 10 listed as Out Of Stock, so they're preparing.
Click to expand...
Click to collapse
Glad to see that they restored the View 10 pages for North America. They had them up,then took them down before the 8 Januäry 2018 launch, which was supposed to have included us. Questions asked about what was happening went unanswered by Huawei. Now if they'll just give us a shipping date and price for View BKL-L04.
mke1973 said:
Glad to see that they restored the View 10 pages for North America. They had them up,then took them down before the 8 Januäry 2018 launch, which was supposed to have included us. Questions asked about what was happening went unanswered by Huawei. Now if they'll just give us a shipping date and price for View BKL-L04.
Click to expand...
Click to collapse
Anybody know what the difference is between the "Honor View 10" and the one named just "Honor 10"?
(are these the same phone, or actually different models?)
mke1973 said:
You need the North American version; the international and Chinese versions don't have 4G LTE FDD bands supported by AT&T and T Mobile; if you bought one of those you'd end up with a crippled,low-speed phone unabe to connect to LTE. Huawei has not released an ETA on the North American version of the View 10. My guess is that it might not arrive before Q2. It's going to be released in Mexico in the spring, I believe. Mexico uses some of the same FDD bands as AT&T, as do Rodgers and Bell in Canada.
Click to expand...
Click to collapse
I have the l09 and it gets lte
Hello there,
The first users began to receive their devices by pre-order. In several regions, it was found that the device is being sold without esim and 5G support. For example, in Africa and the CIS countries. After numerous complaints from users, Samsung promised to unblock esim in two weeks, but according to them, 5G modem is physically not there. This directly contradicts what was said at the conference about a single model for all. The device model (SM-F916B) and firmware are exactly the same as those sold in the UK or Germany.
In the modem firmware code in the region settings, the line is simply removed:
[FIRMWARE.ZIP]\[CSC_FILE]\optics_\configs\carriers\single\[REGION_CODE]
Code:
<CscFeature_SystemUI_ConfigOpBranding5GIcon>5GAvailable</CscFeature_SystemUI_ConfigOpBranding5GIcon>
Could someone with a working 5G show their build.prop file? I suppose 5G is also programmatically blocked, but I need proof.
build.prop
Code:
C:\Program Files (x86)\ADB>adb shell
f2q:/ $ getprop
...
[persist.radio.multisim.config]: [ss]
...
[ril.5g_rf]: [1]
[ril.enabled_5g_rf]: [0] << THIS
[ril.modem.board]: [SDX55M]
This z fold 2 is from germany:
[persist.radio.multisim.config]: [ss]
[persist.radio.multisim.stackid]: [0] 《-- esim and 5g doesn't work
[ril.5g_rf]: [1]
[ril.enabled_5g_rf]: [1]
[ril.modem.board]: [SDX55M]
Are you sure that esim will support will come through Software Update?
B_A_K said:
This z fold 2 is from germany
Click to expand...
Click to collapse
Thanks!
sp1312 said:
Are you sure that esim will support will come through Software Update?
Click to expand...
Click to collapse
I was told so on the Samsung hotline. For example, the Italian version has a similar problem with esim.
Are you saying that the version sold in the UK does NOT have the 5G modem? How can they be selling me a Galaxy Z Fold 2 5G if it doesn't have 5G?
If this is the case then, seeing as they have already pushed my delivery back I am going to cancel my order and carry on not using Samsung phones.
I am not with EE in the UK but their pre-order information for the Fold 2 states "Pre-order the 5G-enabled Galaxy Fold2" so surely it must have the modem or they will have a lot of angry customers.
Just checked Carphone Warehouse here and they have it listed as being 5G.
Maybe I misunderstood or the information isn't accurate?
Trem said:
Are you saying that the version sold in the UK does NOT have the 5G modem? How can they be selling me a Galaxy Z Fold 2 5G if it doesn't have 5G?
If this is the case then, seeing as they have already pushed my delivery back I am going to cancel my order and carry on not using Samsung phones.
I am not with EE in the UK but their pre-order information for the Fold 2 states "Pre-order the 5G-enabled Galaxy Fold2" so surely it must have the modem or they will have a lot of angry customers.
Just checked Carphone Warehouse here and they have it listed as being 5G.
Maybe I misunderstood or the information isn't accurate?
Click to expand...
Click to collapse
In UK and rest of the Europe it's 5G enabled. This is mostly for Asian and African market where 5G rollout will take few years
Russian Samsung customer support says, that esim and 5G will be activated in ~2 weeks ...
Dexogen said:
Hello there,
The first users began to receive their devices by pre-order. In several regions, it was found that the device is being sold without esim and 5G support. For example, in Africa and the CIS countries. After numerous complaints from users, Samsung promised to unblock esim in two weeks, but according to them, 5G modem is physically not there. This directly contradicts what was said at the conference about a single model for all. The device model (SM-F916B) and firmware are exactly the same as those sold in the UK or Germany.
Click to expand...
Click to collapse
sp1312 said:
In UK and rest of the Europe it's 5G enabled. This is mostly for Asian and African market where 5G rollout will take few years
Click to expand...
Click to collapse
Phew! lol I'm hoping that is the case but reading the first post it looked like the 5G modem is not physically there and it's the same model and firmware as ones sold in the UK.
Trem said:
Phew! lol I'm hoping that is the case but reading the first post it looked like the 5G modem is not physically there and it's the same model and firmware as ones sold in the UK.
Click to expand...
Click to collapse
All Snapdragon 865 (or plus) are built in with 5G modem, that is one of the reason for higher prices of Flagships this year. So 5G modem is there but in some countries it's disabled via software
Since this phone only comes with Qualcomm processors, Samsung is forced to pay around $80 for a 5G license per device. According to a source close to Samsung, they decided to save money in some countries.
Got my Z Fold 2 5G yesterday (in Netherlands) and there is indeed no esim. The box has 2 IMEI listed, but the phone shows only one. No "sim card manager" inside settings menu either. I called samsung "premier support" this morning and they had no clue. the support rep gave me a complete non-sense reason (i.e. esim is not allowed by the carrier - lol) and I very quickly realized there is no point arguing. I hope they enable it in 2 weeks or mine is going back.
I received a confirmation from Samsung Moderator from Samsung community website.
The phone is compatible with esim.
The problem will be solved via an update.
Update is currently in test and validation phase.
But 2 weeks seems a little bit long for a premium device.
Have you 2 IMEI or one?
Pead87 said:
I received a confirmation from Samsung Moderator from Samsung community website.
The phone is compatible with esim.
The problem will be solved via an update.
Update is currently in test and validation phase.
But 2 weeks seems a little bit long for a premium device.
Have you 2 IMEI or one?
Click to expand...
Click to collapse
Thanks for the good news.
I have 2 IMEI listed on the box - and samsung confirmed that it's a dual phone / esim model. Can you please reference the community thread?
I got mine from Samsung Portugal. 5G is enabled (but we have no 5G network yet) but no esim. I have 2 IMEI listed on the box btw. Indeed the Sim card manager option is not there. I called Samsung and they have no clue why it is not there. They will call me back in 1 hour. I will let you know. This is kind of dishonest from Samsung. Selling a product like this one and not telling users that all functions they paid high price for, are not available right out of the box. I am feeling as bad as when I got my S20 ultra with all the camera defaults. I have 2 weeks to send it back. telling us that it will be available within 2 weeks is kind of weird.
I received my UK model today - 5G is working fine, but no e-sim/sim manager etc. Fingers crossed they get it sorted soon - the official launch is tomorrow, you'd think the carriers would be pushing them to resolve it for then!
What does it mean if you only have one imei number?
/CK
E D I T :
I have two imeis on the phone box/case but only one in "About phone"
Waiting on eSiM solution too - agree not cool to advertise and sell with a major feature missing - phone is great - just need 2 sims if I want to use it as my daily driver ...
Spud1 said:
I received my UK model today - 5G is working fine, but no e-sim/sim manager etc. Fingers crossed they get it sorted soon - the official launch is tomorrow, you'd think the carriers would be pushing them to resolve it for then!
Click to expand...
Click to collapse
Yeah, same boat. Hopefully a new ota will activate the service.
Sent from my SM-T865 using Tapatalk
hi All,
as per SAMMOBILE there is new update for z fold 2, anyone got the update for dual sim/Esim. i am waiting for mine as pre order ( what ever marketing they call it) will get the device by 24th, please update who ever got esim or dual sim working. otherwise will cancel the pre order.
minipac13 said:
hi All,
as per SAMMOBILE there is new update for z fold 2, anyone got the update for dual sim/Esim. i am waiting for mine as pre order ( what ever marketing they call it) will get the device by 24th, please update who ever got esim or dual sim working. otherwise will cancel the pre order.
Click to expand...
Click to collapse
Nothing for UK version yet
Sent from my SM-N986B using Tapatalk
So I ordered the ROG Phone 5 Tencent version by mistake and I couldn't cancel it in time before they shipped it. I tried out the phone upon receiving it even though I had already read about the issues with 5G connectivity in the US. Testing out the bands with LTE Connectivity it obviously will not connect to any of T-Mobile's 5G bands in the US and on top it will only connect band 4 of tmobiles 4GLTE which is quite slower than band 66. I tested it side by side with my old Galaxy Note 8 and the note 8 was consistently getting better speeds of about 60/5 on band 66 while the tencent ROG phone 5 was only getting about 25-30 download at most on band 4. I promptly created a return order and bought the international version from NGP.
So in summary for those wondering, the tencent ROG phone 5 does not have the bands needed for a phone at this price point.
Check out this link for an accurate list of bands for the China version and then the international version.
Will Asus Rog Phone 5 work in USA?
In this page we are going to show you the compatibility of Asus Rog Phone 5 with the mobile networks of USA and with the telephony operators that provide service in USA.
www.kimovil.com
I will be receiving my international version in 2 days and will be testing the mobile bands in the Los Angeles area. Hoping for 5G!!
Please let us know of your findings as im getting ready to buy the international version from the same place! and am also using T-Mobile
Also, does anyone have an info on an official USA launch? (not carrier held but like ASUS selling the phone on the USA e store website)
A how to guide for getting bad service?
Rotary88 said:
So I ordered the ROG Phone 5 Tencent version by mistake and I couldn't cancel it in time before they shipped it. I tried out the phone upon receiving it even though I had already read about the issues with 5G connectivity in the US. Testing out the bands with LTE Connectivity it obviously will not connect to any of T-Mobile's 5G bands in the US and on top it will only connect band 4 of tmobiles 4GLTE which is quite slower than band 66. I tested it side by side with my old Galaxy Note 8 and the note 8 was consistently getting better speeds of about 60/5 on band 66 while the tencent ROG phone 5 was only getting about 25-30 download at most on band 4. I promptly created a return order and bought the international version from NGP.
So in summary for those wondering, the tencent ROG phone 5 does not have the bands needed for a phone at this price point.
Check out this link for an accurate list of bands for the China version and then the international version.
Will Asus Rog Phone 5 work in USA?
In this page we are going to show you the compatibility of Asus Rog Phone 5 with the mobile networks of USA and with the telephony operators that provide service in USA.
www.kimovil.com
I will be receiving my international version in 2 days and will be testing the mobile bands in the Los Angeles area. Hoping for 5G!!
Click to expand...
Click to collapse
Doesn't the tencent version support SA 71? T-Mobile recently added that frequency I believe unless I misunderstood
chairman011 said:
Doesn't the tencent version support SA 71? T-Mobile recently added that frequency I believe unless I misunderstood
Click to expand...
Click to collapse
It's going to be hit or miss, depending on location.
So I ordered the international version literally 2 days before the USA version came out to just find out that it's the exact same **** as the Tencent version. NO 5G on T-Mobile and it uses the slowest bands for 4GLTE. My LTE speed in the LA area is an abysmal 27mb download and a 9mb upload. What an absolute nightmare this has been. The one time I try to go something besides Samsung or Apple.
Does anyone know what the restocking fee's are on these returns?
Rotary88 said:
So I ordered the international version literally 2 days before the USA version came out to just find out that it's the exact same **** as the Tencent version. NO 5G on T-Mobile and it uses the slowest bands for 4GLTE. My LTE speed in the LA area is an abysmal 27mb download and a 9mb upload. What an absolute nightmare this has been. The one time I try to go something besides Samsung or Apple.
Does anyone know what the restocking fee's are on these returns?
Click to expand...
Click to collapse
i thought it says its nothing if the return is because youre having connection/network issues, i just ordered the USA version, ill let you know how that one behaves when it arrives on saturday
i have a new sim card waiting for the phone when it arrives (supposedly you need a new sim to use 5g on tmobile)
twistedumbrella said:
It's going to be hit or miss, depending on location.
Click to expand...
Click to collapse
True that. I have the Tencent on Metro I get LTE but no 5g, I love this phone I have no issues with it but 5G would be awesome. They say they use the same service but really they don't they're both different frequencies I'm eager to try that new T-Mobile SIM card though since my phone is dual SIM I think I might go ahead and get the T-Mobile service with the SIM card I'll report back that you guys know how it goes thinking about doing it this coming week.
Trickster29 said:
i thought it says its nothing if the return is because youre having connection/network issues, i just ordered the USA version, ill let you know how that one behaves when it arrives on saturday
i have a new sim card waiting for the phone when it arrives (supposedly you need a new sim to use 5g on tmobile)
Click to expand...
Click to collapse
· Failure of network compatibility in the area – customers are responsible to contact their service provider for the availability of compatible network in the area prior to purchasing the phone. If unfortunately you have no network due to this reason, you can return the phone with 15% restocking fee of the item price if it is in its original condition.
Shipping and Returns
ngpstoreusa.com
Amazon.com Seller Profile: NGP STORE USA
NGP_STORE_USA Store - Newegg.com
Checkout NGP_STORE_USA’s Seller Profile.! Get the latest deals from Seller Profile. all with faster shipping and excellent customer services
www.newegg.com
Rotary88 said:
So I ordered the international version literally 2 days before the USA version came out to just find out that it's the exact same **** as the Tencent version. NO 5G on T-Mobile and it uses the slowest bands for 4GLTE. My LTE speed in the LA area is an abysmal 27mb download and a 9mb upload. What an absolute nightmare this has been. The one time I try to go something besides Samsung or Apple.
Does anyone know what the restocking fee's are on these returns?
Click to expand...
Click to collapse
Actually, the international version is basically the same as the US version without warranty coverage.
If they are the same, it doesn't make sense to eat the restocking fee then. Rotary88, are you using a current SIM like the other user mentioned? Hopefully when they get their phone and test on saturday they get better results.
I purchased mine from the US store this morning (I don't need 512gb storage or 18gb ram, and the other extras will never get used lol). The price point of the tencent versions are attractive for sure but I have heard nothing but issues around the WW converted models.
If it turns out that all versions (US, international, CN) have the same issues maybe I will return the US and save some dollars.
I'm just rambling here, good luck Rotary88
twistedumbrella said:
· Failure of network compatibility in the area – customers are responsible to contact their service provider for the availability of compatible network in the area prior to purchasing the phone. If unfortunately you have no network due to this reason, you can return the phone with 15% restocking fee of the item price if it is in its original condition.
Shipping and Returns
ngpstoreusa.com
Amazon.com Seller Profile: NGP STORE USA
NGP_STORE_USA Store - Newegg.com
Checkout NGP_STORE_USA’s Seller Profile.! Get the latest deals from Seller Profile. all with faster shipping and excellent customer services
www.newegg.com
Actually, the international version is basically the same as the US version without warranty coverage.
Click to expand...
Click to collapse
ah must have remembered wrong. i don't think they're the same bandwise, for instance from what i understand the international is the C variant and doesn't support band 71 or 66 but this is listed as supported on the USA e-store for the USA phone. in fact every band except the mmWave that both ATT and T-Mobile use is listed on the USA versions purchase page
i did simply my check tho and ignored the fact that the shop page doesn't list 2g/3g/5g bands explicitly and just checked for a matching number, but i imagine thats what they meant, considering the page was just created and for example maybe they found theres no need to list n41 and 41 essentially listing 41 twice.
i have no phone atm, which maybe you can tell since my posts lack any auto correct, so really hoping for the best
either way i have a USA version coming on saturday and ill let everyone know of the results
So I just swapped out my old sim for a new T-Mobile SIM and its the same result with the international and also tencent variant ASUS_I005DA. Even though version A supposedly supports all the right bands, No T-Mobile 5G and also crippled LTE. This seems like something to do with their network simply not recognizing the device or allowing it to use other bands. After doing some research it seems the device also has to be carrier supported in order to connect to their extended LTE and 5G bands.
From what I've read here on the forums, calling them is a waste of time. I guess all I can do is wait to see if even the US "variants" get 5G/LTE but I somehow am doubting it since they seem identical to the international variant. I'm stuck with a $1000 gimped phone until T-Mobile decides to support it on their network.
Rotary88 said:
So I just swapped out my old sim for a new T-Mobile SIM and its the same result with the international and also tencent variant ASUS_I005DA. Even though version A supposedly supports all the right bands, No T-Mobile 5G and also crippled LTE. This seems like something to do with their network simply not recognizing the device or allowing it to use other bands. After doing some research it seems the device also has to be carrier supported in order to connect to their extended LTE and 5G bands.
From what I've read here on the forums, calling them is a waste of time. I guess all I can do is wait to see if even the US "variants" get 5G/LTE but I somehow am doubting it since they seem identical to the international variant. I'm stuck with a $1000 gimped phone until T-Mobile decides to support it on their network.
Click to expand...
Click to collapse
strange because according to asus the I005DA is not the A version but the G version. The version i believe is on the box not the model.
PhoneBots said:
strange because according to asus the I005DA is not the A version but the G version. The version i believe is on the box not the model.
Click to expand...
Click to collapse
Did you contact ASUS ? do you have and official documentation / site where they say which version is tencent / Global / US ?
I had bought the tencent version - i005DA was mentioned prominently in the packaging.. and 'tencent games' was printed on the back of the phone.
Neither T-mobile nor AT&T worked reliably - actually I was barely ever getting a signal.
I returned that.one . .and got myself a global variant - asus_i005DC is mentioned in the packaging.
Now everything works fine - I have seen the 5G symbol, but not really great speeds, but that could be because of my area.
arun_suresh said:
Did you contact ASUS ? do you have and official documentation / site where they say which version is tencent / Global / US ?
Click to expand...
Click to collapse
https://zentalk.asus.com/en/discussion/47006/which-version-does-asus-rog-5-model-i005da-map-to i think this is where he found it, see last post (you can press the back button if it asks you to create acct or sign in and it wont ask again and will allow you to read)
this would imply the last letter in the model number is not necessarily the version the phone corresponds to, for every model even your asus_i005DC
Trickster29 said:
https://zentalk.asus.com/en/discussion/47006/which-version-does-asus-rog-5-model-i005da-map-to i think this is where he found it, see last post (you can press the back button if it asks you to create acct or sign in and it wont ask again and will allow you to read)
this would imply the last letter in the model number is not necessarily the version the phone corresponds to, for every model even your asus_i005DC
Click to expand...
Click to collapse
That's exactly it.
At this point I'm waiting to see if the one they sell on Asus dot com is any better than the global version sold on aliexpress or if I should go all in on -300$ less
PhoneBots said:
That's exactly it.
At this point I'm waiting to see if the one they sell on Asus dot com is any better than the global version sold on aliexpress or if I should go all in on -300$ less
Click to expand...
Click to collapse
$300 less means a Tencent flashed to WW, or at least it did for mine. The idiot seller didn't realize the bands aren't controlled by the software, but PayPal called it "materially similar" and denied the refund. Oh well.
PhoneBots said:
That's exactly it.
At this point I'm waiting to see if the one they sell on Asus dot com is any better than the global version sold on aliexpress or if I should go all in on -300$ less
Click to expand...
Click to collapse
well ill find out if the USA version on asus.com is better literally tomorrow and ill post the update here. i imagine it is now that i understand the versions don't follow model number.
twistedumbrella said:
$300 less means a Tencent flashed to WW, or at least it did for mine. The idiot didn't realize the bands aren't controlled by the software, but PayPal called it "materially similar" and denied the refund. Oh well.
Click to expand...
Click to collapse
I was looking more at the global version rather than the ROM