Original Shield Tablet Freezes When Connected to WiFi - Shield Tablet Q&A, Help & Troubleshooting

Hi there!
I've contacted nvidia regarding this issue (reps seems oblivious) and posted it on their official forums to no avail, so I'll try and give it a shot here.
Basically whenever my tablet connects to WiFi after being disconnected for some time (a few hours to a few days), the tablet freezes when it downloads notifications. The freezes can be minimal (like a 5 second freeze) or be quiet substantial (it can lock up for as long as 10 mins). Once all notifications are downloaded and displayed, the tablet then performs like a charm. I even got my tablet replaced from nvidia and it has the same problem as the one I sent in. Uninstalling Facebook and Facebook Messenger improves performance drastically, but when my tablet checks for notifications it freezes still freezes for a few seconds (with Facebook installed, it could lock up for 10 mins and crash the launcher multiple times). Running on max performance did nothing. I'm really curious if this is a hardware or software issue since some people doesn't seem to have this problem.
I'm running on nvidia's stock firmware (4.2) unrooted.
So here is my question. Have any of you guys experienced this problem? Were you able to solve it? How did you solve it (did a custom rom solve this)?
The main reason why I haven't installed a custom rom yet is because I use the stylus frequently and I use the touch-block feature in nvidia's stock roms and couldn't find ports of it.
Here is a video of the issue. (youtube.com/watch?v=cJrUPV7mY6s) Now there are a lot of widgets on the video, but I assure you removing all of them does nothing. I tried.

Facebook Messenger. That says it all. What other apps have you running in the background?
This definitely sounds like a software issue to me.
Maybe you're being hijacked. Who knows.

I've had this same issues since I got the tablet (K1). System reset, no non-Google apps. Happens regardless of FW; I'm on the latest update. Don't be quick to blame the OP.
Basically, every time the tablet gets a new network connection, the system hangs and becomes unresponsive for 10 seconds to 2 minutes at a time. It's obvious that it's updating all the apps' network requests. However, the thread priority should make the system hang. I've only seen this issue on the K1; never on any other Android device. Either they're using a custom network stack, or they've messed with networking priorities.

I'm on the latest update
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Click to collapse
Of Facebook Messenger? Or OS? Or all apps?
Either way, it makes no matter no such issues on Lollipop. I am just saying.

Related

[Q] Hardreset to fix unreliable push notifications thirdparty apps?

My push notifications from thirdparty apps and live tiles stop working very regularyly which is a shame since the platform heavily depends on this.
It fails to open a channel etc.
Is microsoft fixing this bug in the os? Since now they say yeah just do a factory rest and it should be fine. But i dont wat to lose my settings.
And a restart temporarely fixes it but after an hour or so its terrible again.
or are the ms servers just over crowded already? I dont like apple but my dads iphone just kept working while mine stopped receiving the toasts
...
Marvin_S said:
My push notifications from thirdparty apps and live tiles stop working very regularyly which is a shame since the platform heavily depends on this.
It fails to open a channel etc.
Is microsoft fixing this bug in the os? Since now they say yeah just do a factory rest and it should be fine. But i dont wat to lose my settings.
And a restart temporarely fixes it but after an hour or so its terrible again.
or are the ms servers just over crowded already? I dont like apple but my dads iphone just kept working while mine stopped receiving the toasts
...
Click to expand...
Click to collapse
Toasts and tile updates come from the app developers servers, so depending on the platform they use there may be some down time. The Beezz twitter client occasionally stops working, but it's a free app and not ad supported so we should be lucky it has toasts and tile notifications at all.
sulphuricaciduk said:
Toasts and tile updates come from the app developers servers, so depending on the platform they use there may be some down time. The Beezz twitter client occasionally stops working, but it's a free app and not ad supported so we should be lucky it has toasts and tile notifications at all.
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Click to collapse
not really since tested with the same apps at the same time. Its probably because it goes to the ms servers and fails to deliver timely. Also the unable to open a channel is not related to their servers i believe? Its related to a channel not able to open on the ms servers. Downtime should probably be equal when using the same apps on ios and wp7 sending out to each other, the messages do get delivered in app just no or really really delayed notifications. Like 20 minutes and then it just works normal for a while.. Then stops again. Other than this i really like the platform.
So i wonder does anybody else experience trouble? And which is the program you use which seems to be stable all times?
I'm experiencing the same troubles on my omnia 7.
Following programs do have some problems:
-Fim: Unable to open the channel - push notifications don't work anymore.
-TextMe: Push Notifications sometimes work - but with a delay of approx. 20 minutes
Following programs don't have any problems:
-Hotmail
-Messenger by Miyo
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This is really annoying - since a "usual" restart of the device doesn't help, i think i will have to do a hard reset (i wonder if this will help at all). But i don't want to lose all my settings, installed applications, short messages etc. So this really is a PITA.
stylopath said:
I'm experiencing the same troubles on my omnia 7.
Following programs do have some problems:
-Fim: Unable to open the channel - push notifications don't work anymore.
-TextMe: Push Notifications sometimes work - but with a delay of approx. 20 minutes
Following programs don't have any problems:
-Hotmail
-Messenger by Miyo
----------------------------------------
This is really annoying - since a "usual" restart of the device doesn't help, i think i will have to do a hard reset (i wonder if this will help at all). But i don't want to lose all my settings, installed applications, short messages etc. So this really is a PITA.
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Click to collapse
hardreset, would that really help? I think it wont really help. I have the same phone same apps and same problems also with tigertext send to wp7 and notes to tile.
i dont have the time and or want to hardreset. It might be a driver thing with the 3g etc. If nobody with other phones is experiencing this. I think hardreset changes nothig and will return to same behaviour. I will hardreset when the update comes or see if this will fix it.
20 Minutes is just strange conpared to instant on iphone and happens a lot
Pff
Did a hardreset. Tested the push again, ait a damn thing changed besides that I lost all my settings and stuff. Its just not working right. And probably a samsung driver or a ms server/os issue....
Does nobody else experience push notification downtime? Or delays? It's just not the way it should work. IM apps and Text replacement apps can never work properly in the background with these delays...
@Marvin_S which apps, specifically are you having trouble with? It could very well be that the developers servers have been down or slow.
I haven't had any Live Tile problems that couldn't directly be traced back to either the app dev's server or the way they've implemented notifications. Not on my Omnia 7 nor the HD2. Afaik, and I'm pretty sure I'd have heard about it - the wife's Omnia7 is doing just fine also. Have you tried flashing the new updated ROM? That seemed to fix a bunch of data issues.
Oh, as for the 20 minute thing, I've never seen this. Beezz for example notifies me (via toasts) in about a second or so.
Beezz has never worked for me. I always get an error whenever I try to enable push. The same happens for GReadie. I get a fail to open channel error. The weatherbug app also stopped working.
Right now my HTC hub live tile works. Its the only 3rd party live tile app I use.
emigrating said:
@Marvin_S which apps, specifically are you having trouble with? It could very well be that the developers servers have been down or slow.
I haven't had any Live Tile problems that couldn't directly be traced back to either the app dev's server or the way they've implemented notifications. Not on my Omnia 7 nor the HD2. Afaik, and I'm pretty sure I'd have heard about it - the wife's Omnia7 is doing just fine also. Have you tried flashing the new updated ROM? That seemed to fix a bunch of data issues.
Oh, as for the 20 minute thing, I've never seen this. Beezz for example notifies me (via toasts) in about a second or so.
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Click to collapse
Well I seem to be running the latest version pre-installed by samsung... i asked in the omnia7 forum what kind of rom I was running.
Well the thing is, it builds up all the notifications and than releases them all after each other 20 minutes later.
Basically these apps: Textme and tigertext (which I tried later to see if it could replace textme, very kind and responsive developers btw)
Also send to wp7, which often than comes up with the failed to open channel stuff.
If this rom should rely fix it, then I will just reflash it eve though its exactly the same rom... I think it has something to do with losing 3g+ signal, or wifi drops.
I'm testing the reliablility heavily since I such problems by sending constant test messages to myself (or to the echo server) the messages are received fine, but the toast is so unreliable.
Can you maybe type the versions of your firmware so I can compare it with mine? Because its for sure not an app problem since the messages all come later from diffrent apps. My test flow is like this: Open app, send message, close, send message with the second app, close and than wait. If it takes to long, open app again, resend. Sometimes it works quite right for a while, than teribly bad.
And note that I'm from a crowded area with lots of cellphone towers and have also good wifi coverage in the places I tested it. Same apps on the iphone work without problems, I compared side by side as well.
So it might just be my omnia, thats why I would like to hear which versions you are running. Since hardreset did not change a thing, I'm starting to believe its or a driver problem or ms-servers are overcrowded. I would like to try beez and see if its diffrent, however I dont havee twitter and i guess its required.
I don't think the newer ROM from Samsung fixes anything, because i installed it. Version 2424.10.11.1
but perhaps the region affects this problem, e.g. North-American Azure-Servers work fine while European Servers are struggling.
I personally have massive problems with push notifications since monday or so, and it's really starting to pi** me off!
Hard resetting idny going to fix anything permenitly because it is not the phone it is the apps just gotta wait for and update to fix
Sent from my EVO 4G using XDA App
Weird. I'm using Beezz, SendToWP7, uController, eBay, Weatherbug and probably a few others using toast and/or live tile notification. Beezz server seems to go down every so often, but both uController and SendToWP7 notifies me real quick.
I'm running the latest Omnia 7 ROM as people said it was slightly faster and had a better data connection - that said, I was entirely happy with the phone even before updating.
I did a hard reset/reinstall of my apps and such, I'm still having intermittent push problems with some apps, and with others the push won't work at all. I will say that it seems to be the same apps having the same problems, and the ones that always have worked (weather bug) still work.
I'm thinking (hoping, praying!) this is a problem simply because of the infancy of the OS...I remember the first iphone, which I bought on day one, had all sorts of problems and "gaps" in technology
emigrating said:
Weird. I'm using Beezz, SendToWP7, uController, eBay, Weatherbug and probably a few others using toast and/or live tile notification. Beezz server seems to go down every so often, but both uController and SendToWP7 notifies me real quick.
I'm running the latest Omnia 7 ROM as people said it was slightly faster and had a better data connection - that said, I was entirely happy with the phone even before updating.
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Click to collapse
oKe im running the latest rom since the beginning. Created fake twitter account sended a ton of messages. Crap as hell, very unreliable and today i was not able to load fb app data on 3g full bars. So it can be a phone problem on drivers with data over 3g, while 3g+ works fine. Probably euopean servers are overloaded than. Does changing my location from USA based (im dutch) To germany change the servers as well? Bc germany is much closer thus more reliable?
jmerrey said:
I did a hard reset/reinstall of my apps and such, I'm still having intermittent push problems with some apps, and with others the push won't work at all. I will say that it seems to be the same apps having the same problems, and the ones that always have worked (weather bug) still work.
I'm thinking (hoping, praying!) this is a problem simply because of the infancy of the OS...I remember the first iphone, which I bought on day one, had all sorts of problems and "gaps" in technology
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Click to collapse
Its the apps not the phone the apps need to be updated inorder to work on the os not the other way around
Sent from my EVO 4G using XDA App
v hubris v said:
Its the apps not the phone the apps need to be updated inorder to work on the os not the other way around
Sent from my EVO 4G using XDA App
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Click to collapse
this is not the case, read my post. Has nothing to do with the apps since ALL apps behave like this, it has nothing to do with the apps itself but probably slow ms servers. So no this is really an os or server or device firmware problem and not an app. Since all notifications come at the same time all after eachother highly delayed.
Apps have own servers they Sony go threw ms os is not mad for apparently apparently are made for os if apparently no work on os they need update
Sent from my EVO 4G using XDA App
v hubris v said:
Apps have own servers they Sony go threw ms os is not mad for apparently apparently are made for os if apparently no work on os they need update
Sent from my EVO 4G using XDA App
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Click to collapse
its not the problem of the apps! Since all apps fail at the same time to update. This is no coincidence, only a restart or waiting will solve this and than all notifications not yet delivered by multiple apps come at once! Now tell me how this is an app poblem,its the phone who is not able to receive the push even on wifi. The apps do deliver, but there is a huge delay even with beez which i checked with fake twiter account.
Every once in a while the phone just fails to receive any data based push notifications! All of them. While i do have wifi and or 3g. On 3g+ it seems to be more stable.
This could be europe related or omnia related. And narrowing this down will help dtermine the issue, since the apps are not the problem. These work fine for the others...
Marvin_S said:
This could be europe related or omnia related. And narrowing this down will help dtermine the issue, since the apps are not the problem. These work fine for the others...
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Click to collapse
It is neither Europe or Omnia related as I'm using the 16GB Omnia7 in Europe (slightly north of you) at the moment without fail.
If it really is all apps, I would suggest there is a problem with your data connection - are you able to browse the web properly and without pages having to reload or taking a long time to open? If not, make sure you are indeed within range of, either, 3G/HSDPA or WiFi - if you are, and it works fine on another phone/laptop I would say you have a hardware fault and need to take the device back for a replacement.
Several things to be aware of with live tiles and notifications.
I am a developer of a few apps and offer push notification and live tile updates i have done alot of testing and know the ins and outs of this..
1st there is a such thing of the phone not being able to "open a notification channel" and Hard Reset is the only way to correct this.
2nd it is possable that the app developer side to also be the problem not sending because of their service going down server problems etc.
3rd when your batt. get to be less than 1/4 percent the notification service shuts down on the phone and you will not recieve updates. once the batt is above the 1/4 percent the service will then start working again.
4th sometimes the push service is delayed due to MS.
Hope this helps to better understand.
My Apps
World Weather (Live Tile)
TV Show Alert (uses Push Notification)
To Doos (Comming soon Push, Live Tile)

Annoyance with the martket

Wondering if anyone else is having a problem when updating/downloading apps from the Play Market. Each Time I do it seems to "freeze" the tablet for several seconds, no touch input works. Then it will slowly come back to life and allow touch inputs or the ability to back out/go home. Is it just me?
I haven't had this issue so far. I had a pretty hefty amount of apps to install when I moved over to this tablet and it did it seamlessly. There was some slow down, but this is to be expected as it accesses the memory and such. Otherwise, I had little to no issues with the market besides some network slowdowns when loading images and such.
This hasn't been an issue with the network. If I download a single app its as if the machine is non-responsive for 5-10 seconds, no touch input works (not even the home button) then after that time it will show downloading and everything gets back to normal. I have not noticed any issues in any other programs and not even any slowdown. But when downloading from the Play Market it does this every time, something has to be glitching between the two.
Does anyone else have this occur...with any device? I've used the android market for several years now and this has never happened before. I love the tablet though, this is just an annoyance that I want to resolve.
I have it with Asus Transformer TF101. I always assumed it was a hardware problem (slow NAND).
Magnesus said:
I have it with Asus Transformer TF101. I always assumed it was a hardware problem (slow NAND).
Click to expand...
Click to collapse
I'm pretty sure its not a hardware issue with the Note 10.1
No problem here with US GN 10.1 32GB WIFI. Had two Google Play downloads going then went to play Ski Safari that seem even faster than my Nexus 7 even with the downloads in the background.
Firmware update seems to have fixed the market freezing problem I had when updating/downloading apps. Though there is a very slight "lag" that occurs when doing so...its there only when I first initiate an update/download - glad its not freezing now though!

[Q] weird issues when my wifi/3G icon turns gray.

I have a Asus TF700(tegra3) and an HTC OneXL (qualcomm chipset). both are running cm10.1.
I noticed on both devices is that once the wifi/3G icon turns gray, weird things happen to my devices:
1. stuff like playstore (when I'm downloading stuff) or chrome would suddenly FC. seems to affect apps like titanium backup as well
2. the screen would start flickering.
a restart often fixes this but it happens soon after using the apps I mentioned above.
And this happens on both devices! so it's not device dependent. I've searched the net and it seems gray icons mean my phone/tablet is not connected to Google's servers.
I'm really stumped on how to fix it. on the HTC, this doesn't happen when I'm running a custom Sense-based ROM. I've also tried the stock Asus ROM but it's so close to AOSP unlike sense, I get the same problem. :/
I would really appreciate if you could help me out. I've searched the net but came back empty-handed. I've also looked at Google support but unlike Apple's appstore support, Google is just hopeless! no excuses really considering how much they net profit they get every quarter.
I am not sure but somehow my problem started when Google implemented that "Google settings" that suddenly appeared in the app drawer.
thanks!

[Q] Delayed push notifications - anyone else having this issue?

I previously had a Samsung Galaxy S3 that ran Android 4.1.2. Push notifications would come through pretty much instantly.
Now that I have my Nexus 5, I'm noticing that push notificiations are delayed. For example, I might receive an email on my PC saying that someone has posted on my Facebook timeline, but a notification doesn't pop up on my phone for 10-15 minutes later. Sometimes I get no notifications for a while because they're delayed, then the notification sound on my phone will go off 3 or 4 times in a row as a bunch of notifications from different apps have all arrived at once.
Also, sometimes I got no notification at all. For instance, I sold an item on eBay and usually I would get a notification that it has sold. On this particular occasion, no notification appeared. The same has happened with Facebook. Sometimes I will go to Facebook and find that a friend has written on my timeline, yet I didn't receive a notification about it on the phone.
I Googled this issue and found it was a problem that plagued the Nexus 4, so I'm wondering if it also affects the Nexus 5 too. Does anyone else have this issue with the Nexus 5? Is there any fix for it?
I get this too, but not very often. Most of the time I find my phone gets notifications before my PC or other phone does. But there are occasions, particularly when I'm not on WiFi, when I either get delayed notifications, or I won't get them at all, until I reconnect to WiFi.
It's been happening to me, including when I was running totally stock w/ locked bootloader. I'm on Sprint. Not sure if it's a data issue or phone issue.
Turning off wifi optimization solved my delayed corporate email (outlook) notification.
Thanks for the replies.
I'm having this issue while connected to Wi-Fi, although I haven't tested to see if the issue occurs via my mobile network as well. I have tried 2 factory resets, but that didn't fix it.
It's almost like, when the screen is off and the phone sleeps, it loses the ability to receive push notifications, but then after a while it suddenly regains it and that causes a bunch of notifications to arrive at once.
I've contacted Google support about it, so I'll see what they say.
funksoulbrother said:
Thanks for the replies.
I'm having this issue while connected to Wi-Fi, although I haven't tested to see if the issue occurs via my mobile network as well. I have tried 2 factory resets, but that didn't fix it.
It's almost like, when the screen is off and the phone sleeps, it loses the ability to receive push notifications, but then after a while it suddenly regains it and that causes a bunch of notifications to arrive at once.
I've contacted Google support about it, so I'll see what they say.
Click to expand...
Click to collapse
Any update on this? What did they say? I have the same problem and it's driving me crazy.. I came from GS3 and notifications were instantaneous... on this one I have to open lets say Whatsapp every other minute to check if someone sent me a message... and even sometimes I open the app and it takes some time for the internet to "wake up" and finally refresh the app... it sucks... I would return my phone if this can't be fixed easily..
So any update or solution on this would be gratly appreciated. Thanks
fireboypr said:
Any update on this? What did they say? I have the same problem and it's driving me crazy.. I came from GS3 and notifications were instantaneous... on this one I have to open lets say Whatsapp every other minute to check if someone sent me a message... and even sometimes I open the app and it takes some time for the internet to "wake up" and finally refresh the app... it sucks... I would return my phone if this can't be fixed easily..
So any update or solution on this would be gratly appreciated. Thanks
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Click to collapse
Google ended up offering me a replacement phone, but that didn't go too well. The new phone they sent wouldn't connect to my Wi-Fi network, so I contacted them to return it but they told me I had to return my original phone, get another replacement, and only then could I return the second one. Obviously, each time they sent out a phone they were putting holds on my credit card for £xxx so in the end I phoned up and complained. To cut a long story short, I still have the original phone and I haven't decided what to do yet.
jbdan said:
Turning off wifi optimization solved my delayed corporate email (outlook) notification.
Click to expand...
Click to collapse
Interesting, I have just turned this off on mine too to see.
I only get delays when I am connected to my home wifi (2.4 or 5GHz). Maybe it is because I only have a 4mb ADSL connection ...
I will check tonight if that fixes it and/or also try the PNF app.
any update or fix on this yet? this is driving me mad, every time I get a notification on twitter or my email my idol picks it up first and my phone gets it 8-9 minutes later even if I'm using it at that moment, anybody else get the delay even while using the device?
All of a sudden I have started facing this problem since the past few days
Yeah..same here
rahulparekh said:
All of a sudden I have started facing this problem since the past few days
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Click to collapse
I am using Moto g and I think its an issue with KitKat rather than with the hardware or the network. My push notifications are being delayed and that wasnt the case with JB 4.2 on my earlier phones.
Very frustrating
I've not been getting google hangouts messages until 20-30 mins later. sometimes i never get a notification, but if i check hangouts i see a new message. Another times i only get the message on the computer, but never on the phone. if i go and clear the app data new messages show up
My push notifications were coming through very quickly up until 2 weeks ago. I have not changed devices, carriers, or installed any new apps. One day they were coming through fine, now they are delayed by up to 30 minutes. My phone has not installed any OS updates either.
I have factory reset my phone, once restoring from cloud, the other not restoring at all and setting up the phone from scratch. This is really irritating. It does it on mobile networks or wifi.
Moto G is frustrating
It's frustrating.
I searched google without obtaining a solution. Moto G and sometimes I get delayed notifications and not others.
Facebook does not even make the notifications. In Whatsapp I have to open it every 2 minutes to see if someone has written. What not to do. I'm bored with this phone.
No solution or google and motorola solve it. Cursed kitkat!
Anything new? This problem is old and comes from the Nexus 4. I really am very sad about it, not PNF solving this.
I've been pulling my hair out trying to figure this out. It definitely started after i upgraded my s2 to kitkat rom back in december. At first i thought it had to do with the PM sleep modes but none of them make a bit of difference. Ive goggled it to death and this thread is the only one ive found.
Currently im going to try the suggestion on the first page to turn off wifi optimization as my phone only does this on wifi. when i use mobile data everything works as expected
EDIT: WIFI optimization makes no difference
Push Notifications
I have faced this problem on both my S4 and S5 on sprint. I think it has to do with sprint closing open tcp connections prematurely, which causes push notifications to fail.
Running the app Root-Push Notifications Fixer, or Unrooted version has worked for me. The root version seems to be more reliable.
Developer's thread
tempest64 said:
I have faced this problem on both my S4 and S5 on sprint. I think it has to do with sprint closing open tcp connections prematurely, which causes push notifications to fail.
Running the app Root-Push Notifications Fixer, or Unrooted version has worked for me. The root version seems to be more reliable.
Developer's thread
Click to expand...
Click to collapse
Hey man I'm just wondering, does your problem persist on Wi-Fi and mobile data? I have a thread over in i777 thread about this issue. Here http://forum.xda-developers.com/showthread.php?t=2717998
razen_kain said:
Hey man I'm just wondering, does your problem persist on Wi-Fi and mobile data? I have a thread over in i777 thread about this issue. Here http://forum.xda-developers.com/showthread.php?t=2717998
Click to expand...
Click to collapse
I only experienced the problem over sprint's network.

[Q] Internet issues

Recently purchased and have been liking the tablet besides it's internet performance. I immedietly updated the tablet to lollipop out of the box so I was not able to test it's network on kitkat.
Since using the tablet I've noticed a variety of issues:
1. Opening webpages in chrome is substantially slower than on my phone (htc one m8 running fairly stock sense rom), with longer load times and occasional hangs on page loads that require a refresh to complete.
2. When using either reddit is fun golden or reddit news pro, subreddits take longer to load than on the M8 as well.
3. Slow Google play downloads. I'm not sure if this is just a Play store being slow or truly an issue with my device. Occasionally if i have multiple downloads or updates qeued it will finish one and just sit on trying to start the next one without actually doing it.
I have been having these issues on two different home networks with different routers, different ISPs, and different cities. Interestingly though, when running the Speed Test app, the tablet does better than the M8 and comes back testing perfectly fine.
Any suggestions as to what i can do to get to the bottom of this? Any diagnostic test I can do? Any setting? Has anyone else been having these issues and is this just an issue with the lollipop update?
Thank you in advance!
Correct me if I'm wrong, but I think any OTA update is a "dirty flash". I also was having many issues that included complete freezing up of the tablet. You having updated out of the box could be different (I had a bunch of apps installed when I updated), but I think most of my issues were solved with a factory reset. ??
I'm sure its a software issue as at school I get 40mb which is alot than my nexus 7, 10mb

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