Having a weird camera issue with my Droid ULTRA... - Droid Ultra Q&A, Help & Troubleshooting

(Full disclaimer: I posted this same question on another forum here on XDA without any replies so I am giving this one a shot. I am new here so I apologize if I am posting in the wrong place/breaking any rules. If so, please let me know!)
Hey all,
For some time now, my camera has not been working...kinda. If I use the regular app or any third party camera app, it comes up as a black screen, freezes, and closes down. But then something weird happened.
I started playing Pokemon GO. On the bits where the camera is enabled (to throw Pokeballs), the camera works! Even more bizarre, if I open the camera app while Pokemon GO is running, it will work just fine! This applies to both the front and back camera, both of which had the issue I mentioned.
Only when the app is open though. When I close it and try to go back to the camera then no-go. I have done a reset on the phone, I have tried all kinds of third party apps, I have tried booting in safe mode. Nothing works except what I just mentioned.
Can anyone shed some light on what might be going on? I'd like to use the camera without opening Pokemon GO but I am OK with it for now since I can use my camera again, albeit in a convoluted way.
I was thinking about trying a custom kernel (insomuch as I can with a locked phone). Worth a shot?
Any help or suggestions would be greatly appreciated. Thanks!
I have a Droid ULTRA through Verizon running AndroidOS 4.4.4

Related

[Q] Camera Issue - HELP

Hello all,
I'm hoping someone an help with this.
I have already asked a few people, but no-one has been able to solve it just yet. I have faith though.
No matter which ROM I use (was using Vegan initially, then tried TnT Lite and even the stock TnT) when I try to use the camera it seems to "crash". The app loads, and I can interact with the app, but the camera screen seems to crash (colored lines for a split second, then nothing) then goes black. I can still change settings in the camera (such as change to video etc) but the camera screen is just black. When I click the shutter button to take picture, the picture appears at the top right in the little box but is just a green square.
Anyone any ideas?
Does it sound like a software issue? Or hardware?
I'm really hoping software as I don't want my tab to be broken.
I have not tried an nvflash yet, but probably going to do that tonight and fully reset it. Might that help?
Thanks in advance!
Mine was doing something like this. I found out with mine that when I opened the case, the camera had popped out of it's spot and wasn't pointing out the keyhole.

[Q] Skyrocket Camera not working properly (App is freezing/crashing)

I've been having camera issues with my Skyrocket for a while now. About 1/4 the times I start up my camera app, it will display what the camera is seeing, but none of the user interface is there. No option buttons, no focus rectangle - nothing. If I try to hit the back button, it lags out for a while and will usually (after 30+ seconds) tell me that the camera app is not responding. If I hit the Home button, it takes me back home, but opening the camera app again will still show the camera's view without the UI.
If I follow this guy's suggestion, it does work.
http://david.feinzeig.com/blog/2012...galaxy-s-ii-or-other-samsung-android-devices/
However, this process is tedious and time consuming, especially if this is happening 1/4 the times I use my camera. I use my camera a lot on my phone, and this has been a huge PITA. This might just be speculation on my part, but I don't recall having this issue before rooting my phone. I was hoping that by upgrading from Seanz ICS to [4.1.2] [UCLL3] Stock Debloat it would solve my problem, but unfortunately it hasn't.
Does anyone know of a more permanent way of preventing the camera app from crashing so frequently?
I just wanted to bump this one final time to see if anyone had any suggestions for me. I still have no clue why it's failing to boot the camera's UI sometimes, but it is extremely annoying and I would appreciate any help, suggestions, or even hypotheses at this point.
shadowvfx said:
I just wanted to bump this one final time to see if anyone had any suggestions for me. I still have no clue why it's failing to boot the camera's UI sometimes, but it is extremely annoying and I would appreciate any help, suggestions, or even hypotheses at this point.
Click to expand...
Click to collapse
return to stock with odin and see if that cures it, wipe before and after returning to stock ics, if its still a prob then its hardware failure
edit: or an app that youre installing is interfering wth the camera, or sdcard issues
Download ICS Camera from the Play Store. Works great even when stock camera isn't. I don't know why.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I'll give those a shot and see what comes of it. Thank you for the help.

Having a weird camera issue with my Droid ULTRA...

Hey all,
For some time now, my camera has not been working...kinda. If I use the regular app or any third party camera app, it comes up as a black screen, freezes, and closes down. But then something weird happened.
I started playing Pokemon GO. On the bits where the camera is enabled (to throw Pokeballs), the camera works! Even more bizarre, if I open the camera app while Pokemon GO is running, it will work just fine! This applies to both the front and back camera, both of which had the issue I mentioned.
Only when the app is open though. When I close it and try to go back to the camera then no-go. I have done a reset on the phone, I have tried all kinds of third party apps, I have tried booting in safe mode. Nothing works except what I just mentioned.
Can anyone shed some light on what might be going on? I'd like to use the camera without opening Pokemon GO but I am OK with it for now since I can use my camera again, albeit in a convoluted way.
I was thinking about trying a custom kernel (insomuch as I can with a locked phone). Worth a shot?
Any help or suggestions would be greatly appreciated. Thanks!
I have a Droid ULTRA through Verizon running AndroidOS 4.4.4
Hardware Problem...

Those of you on pie with camera issues, let's make some noise

Those of you who think you solved the problem by "doing a clean flash" feel free to show yourself out, you're not helping us we've already done that. Some of us several times.
OnePlus forums are broken for me, I can't register, it keeps just sending me back to the OP home page. Several people have the same problem there. So this is the last hope for those of us with pie camera issues, I don't know that OP has acknowledged camera issues so if we want any help, the best thing we can do is work together, make some noise, so OP can actually see the problem. Personally, no amount of reflashing, downloading, etc will fix the issue on pie for me. I'm rooted with Magisk and unlocked bootloader obviously, that's it. No kernels or custom "ROM" or anything.
Again, if you've solved it, good for you, get out. You have nothing to contribute to this thread and I know this forum is absolutely loaded with trolls who just blame everyone else for every ROM problem.
TheNetwork said:
Those of you who think you solved the problem by "doing a clean flash" feel free to show yourself out, you're not helping us we've already done that. Some of us several times.
OnePlus forums are broken for me, I can't register, it keeps just sending me back to the OP home page. Several people have the same problem there. So this is the last hope for those of us with pie camera issues, I don't know that OP has acknowledged camera issues so if we want any help, the best thing we can do is work together, make some noise, so OP can actually see the problem. Personally, no amount of reflashing, downloading, etc will fix the issue on pie for me. I'm rooted with Magisk and unlocked bootloader obviously, that's it. No kernels or custom "ROM" or anything.
Again, if you've solved it, good for you, get out. You have nothing to contribute to this thread and I know this forum is absolutely loaded with trolls who just blame everyone else for every ROM problem.
Click to expand...
Click to collapse
I agree this is a very anoying bugg..
I am a Developer myself so i did the usual things to try solve this problem.
I run stock software
Nark0tiX said:
I agree this is a very anoying bugg..
I am a Developer myself so i did the usual things to try solve this problem.
I run stock software
Click to expand...
Click to collapse
Yep, my friend also works in testing firmware and hardware compatibility on android phones and as soon as I told him more than just a few people (I've seen at least 15 different people report this issue, and let's be honest a lot of people won't bother to report it and even more people don't have accounts here to post it if they do have the issue) had it he said sounds like firmware issue, possibly related to hardware revisions.
Boring explanation warning: For example there may be very slight differences in say CPU or camera hardware, enough that it passed bench testing or was supposed to not even require bench testing because it was guaranteed 100% compatible, but as time goes on, maybe just one line of code somewhere does something that causes the very slight difference to manifest itself in a way that becomes apparent to everyday users.
That's just one possibility out of dozens though.
I agree in 100%, it's something broken with camera on Oxygen based on Pie.
I use the stock ROM, i did full wipe etc without positive effects.
We wan't fix or update to use the phone normally...
What is the Camera issue ?
Maybe if you are specific and tell us what is wrong with the Camera ?
How can anybody help if you can not be bothered to say what the problem is ?
.... Do not have kittens, I done a Google search and all I found was several months ago some talk about focusing.
I took some pictures ... not many but so far so good.
I would be more than happy to complain .... what do I look for ?
AstroDigital said:
What is the Camera issue ?
Maybe if you are specific and tell us what is wrong with the Camera ?
How can anybody help if you can not be bothered to say what the problem is ?
.... Do not have kittens, I done a Google search and all I found was several months ago some talk about focusing.
I took some pictures ... not many but so far so good.
I would be more than happy to complain .... what do I look for ?
Click to expand...
Click to collapse
For example: Snapchat app. After 5s app frozen, black screen. On other phones everything ok...
Oneplus 6 & Tapatalk
For me, when I open snapchat, the camera will usually work for 5 to 20 seconds, no more, then the image freezes for a second before it goes black, and then every app that uses the camera for a little while will freeze/crash. Including the stock camera app if you try to access camera features in those apps.
Say I just turned on my phone, I go to open snapchat and the screen works as a viewfinder like normal for maybe 5-20 seconds, then the image freezes for a second before it goes black. The snapchat app no longer responds. If I try to open the camera in another app (say discord, stock camera app, instagram, etc) that app then freezes too. Half the time the only way to fix it is to force close all involved apps.
It goes back to working again within 5-10 minutes but you only have generally 5-10 seconds to take a picture before it freezes and does the same thing.
Occasionally when I open the stock camera app after snapchat freezes, it closes itself and a little toast notification on the bottom of the screen says "Unknown error". Usually camera app opens fine after that.
I think this tread explains very well and in detail, the REAL problems with OP6...
https://forums.oneplus.com/threads/oneplus-6-camera-takes-blurry-and-noisy-pictures.864226/
Painted faces, lack of detail, wrong temperature colour....etc,etc....
I am also experiencing these issues since i upadated to official Pie, didn't have any problem with DP1 & DP3 thought. Also i only have this on Snapchat, didn't experience any problems with the official camera.
Let's hope it's a known issue and that it will be solved in the next update.
Where exactly do we complain?
I have the same issue as well. My fiance does too. I'm on xXx module with EX kernel and my fiance is 100% stock with a locked bootloader.
I've done a clean flash before as well.
Sounds like it's either a snapchat issue or OP issue. I think there was some notes from other users having issues taking pictures with WhatsApp since pie. Could be related
spartan268 said:
Where exactly do we complain?
I have the same issue as well. My fiance does too. I'm on xXx module with EX kernel and my fiance is 100% stock with a locked bootloader.
I've done a clean flash before as well.
Sounds like it's either a snapchat issue or OP issue. I think there was some notes from other users having issues taking pictures with WhatsApp since pie. Could be related
Click to expand...
Click to collapse
Try emailing both snapchat support and posting on the OnePlus 6 official forum (on the oneplus website). I feel like it's not snapchat because it's happened on other apps for me.
I am on OB4 and have some other camera issues. When U open the camera app and select Timelapse all I get is the video capture screen and no option to set the time lapse setting. I alse get the standard 1x , 2x zoom option and it all it does is zoomes.
focus sucks
I'm on stock Pie, no root - some examples here how the focus socks: auto mode, (1) normal photo (2)about 3.5 zoom (3)~x5 (4) x8 I have gopro modified handlebar attachment on my bike, so consider it as if those pics were taken still and steady from a tripod.
focus sucks cont.
My phone/camera field stand - 2 pics, the 3rd pick shows zoomed detail of one of the islands there taken with my cheap, pocket Casio EX-ZR800 which has unbelievable zoom: x18 optical + x36 so called 'SR Zoom, does 1000fps as well, 224x64only let's hope they bring some of that technology to phones soon.
RzuwBuotny said:
For example: Snapchat app. After 5s app frozen, black screen. On other phones everything ok...
Oneplus 6 & Tapatalk
Click to expand...
Click to collapse
+1
---------- Post added at 06:39 PM ---------- Previous post was at 06:37 PM ----------
TheNetwork said:
For me, when I open snapchat, the camera will usually work for 5 to 20 seconds, no more, then the image freezes for a second before it goes black, and then every app that uses the camera for a little while will freeze/crash. Including the stock camera app if you try to access camera features in those apps.
Say I just turned on my phone, I go to open snapchat and the screen works as a viewfinder like normal for maybe 5-20 seconds, then the image freezes for a second before it goes black. The snapchat app no longer responds. If I try to open the camera in another app (say discord, stock camera app, instagram, etc) that app then freezes too. Half the time the only way to fix it is to force close all involved apps.
It goes back to working again within 5-10 minutes but you only have generally 5-10 seconds to take a picture before it freezes and does the same thing.
Occasionally when I open the stock camera app after snapchat freezes, it closes itself and a little toast notification on the bottom of the screen says "Unknown error". Usually camera app opens fine after that.
Click to expand...
Click to collapse
Excactly the same problem here
Also with the regular camera app + when watching Instagram stories
Nark0tiX said:
+1
---------- Post added at 06:39 PM ---------- Previous post was at 06:37 PM ----------
Excactly the same problem here
Also with the regular camera app + when watching Instagram stories
Click to expand...
Click to collapse
After today update i dont have issues with Snapchat.
Wysłane z mojego ONEPLUS A6003 przy użyciu Tapatalka
I also experience trouble with the camera. Zoomed in using snap. When I take pictures with stock camera app the shutter seems rly slow. Bad focus etc. Everything worked fine before Android pie. Good thread!
I was waiting to see if it would immediately **** up after I posted this, but it's been a few days since the last snapchat update and I no longer have the problem at all, at least that I ever noticed.
TheNetwork said:
I was waiting to see if it would immediately **** up after I posted this, but it's been a few days since the last snapchat update and I no longer have the problem at all, at least that I ever noticed.
Click to expand...
Click to collapse
Same here. At first I thought it's cause I don't let it focus anymore since that causes the issue but it seems to be resolved for now. Now time for the rest of the pie issues to be fixed.
Agree. Happening with all the apps which use the system's camera. However, If we use the Camera app then it will work. but any 3rd party app that uses system camera it got stuck and crash.

[HELP] Camera won't work after Android 11 Update + Possible Cause?

I was previously on android 10 i believe just a few days ago and my camera was working just fine. The other day I got a notification telling me to update to android 11...so i did and didn't think anything of it.
I use my camera alot for photography so this is very important to me, google camera or any app that uses your camera no longer works.
Example 1: As soon as I launch google camera it just crashes.
Example 2: Snapchat, instagram, or any other apps just give me the error like "snapchat was unable to open the camera".
I know a lot of people are getting this same issue because if you go to the play store and go to google camera app and sort reviews by recent tons of users are experiencing this.
I have two theories on what's causing this.
Theory 1: I've been using an app called "lens cap - disable camera" for over a year now just for peace of mind, I guess it used some sort of device administrator priveledges to block all apps from accessing the camera.
I believe I had the lens cap on (camera disabled) before and when I started updating to android 11 and I think that may have caused a weird break in permissions that somehow has me permanently unable to use the camera anymore.
The reason why this is something I suspect is because according to the developer of that app "android 11 removed most of the functionality of device administrator in favor of enterprise work profiles" (not sure what this means) but I think for some reason this caused it to get permanently blocked.
I have the github page for the apps source code if anyone can possibly look at it and see what exactly the app was changing in the first place because then maybe that way someone can possibly come up with a way to fix mine and many others cameras.
Edit: Apparently I'm not allowed to post links on a new account but the program can be found on github called LensCap by a user named percula
Theory 2: Android 11 just broke the camera by itself and the lens cap app maybe has nothing to do with it.
Ive already done all the obvious troubleshooting like resetting permission/preferences, restarting in safe mode, uninstalling and reinstalling camera apps + clearing cache and storage etc
Sorry of my formatting or grammar is sloppy at all I've had a long day and I just really want to get this working again
If none of your troubleshooting fixed the issue, I think the next option is to do a full reset (using recovery - not the selection in the settings menu). Another alternative is to flash the full factory image and allow it to factory reset the phone as well.
This will mean loosing all your app data and pictures, etc, so back up before you do it. But I am confident it will fix your issue, regardless of the actual cause.
sic0048 said:
If none of your troubleshooting fixed the issue, I think the next option is to do a full reset (using recovery - not the selection in the settings menu). Another alternative is to flash the full factory image and allow it to factory reset the phone as well.
This will mean loosing all your app data and pictures, etc, so back up before you do it. But I am confident it will fix your issue, regardless of the actual cause.
Click to expand...
Click to collapse
So would you recommend doing "recovery" or "flashing"? Also how do I get to this "recovery" thing,
originally I was thinking about trying to downgrade back to android 10 but from what I remember the steps looked really confusing ;w;
Apparently a lot of people are getting this issue but in the end they said they had to try and RMA it, so I hope recovering or flashing fixes it, kinda worried this update actually permabricked something in my phone.
sorry if its a dumb question I don't know much about phone stuffs
thank you for your response.
There's definitely an issue with android 11 and the camera.
I didnt have any issues on the beta 2, 2.5, or 3. But upon installing the public, official version.. the camera fails. I've tried 2 factory resets. I've installed the ota.zip via adb sideload. And then did a complete format and install of the full image.
Here's what issue I'm having, personally:
When I open the gcam app, it freezes for about 15 seconds. Then I get the "not responding" screen. If I hit wait, about 15 second later, I get the camera on and it's images are on the screen. But it's so laggy that it's not even functional. For instance, If I try to zoom in, it's about 20 seconds until it actually does. Same for taking a picture. I have sent bug reports to them.
I'm gonna downgrade to a better/smoother version. Probably a custom android 10.
Like others, I use it24/7. The pixel 3a is an incredible camera. I hope it's fixed soon.
I don't even know where to post, I came here looking for a solution, but looks like there may be none, other than going back to Android 10 and never ever installing any kind of update on this phone.
I bought the 3a because of the camera, and because I was taking crappy quality pix of my toddler with my previous phone. A9 worked great, A10 worked great. Camera almost instant, switching from Camera, to Video to Portrait, no problem. Message that A11 is available, so hey why not, it's not IOS. Wrong. It totally screwed me, the camera takes from 1-8 seconds to start, to switch between modes. If I double click power when locked camera start (with delays), I then turn it off using power button, when I unlock the phone the camera app is open.
Sometimes when I open it a second time it stays on the setting I chose before (i.e. portrait, or video - not camera default - this would be a nice toggle in the options though - say if you always shoot portrait).
Portrait mode has reversed the picture order (left/right - blur/no blur).
I have missed many shots of my little one since I've upgraded because of this garbage update.
I have a lot of apps that aren't the "latest" version, that work as I need them to; can someone suggest an app that will let me back up my exact versions, then reinstall them after? I have no idea if such a backup/restore app could also save the app data; I don't have root
Also, if someone could point me to a post which shows the way to switch back to Android 10, step by step, I would appreciate it. If I need to reload all the apps and info, I might as well go back to a known working version.
I have also noticed that some other apps are acting funky now. A once rock stable and reliable phone, these days I just want to throw it straight down at the pavement with all my strength... often...
I have the same issue. Have you resolved it yet. My camera app is working but other app using camera gives error.i had also lenscap and problem arised after update to android 11

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