SM-N915FY reboots by itself 10 times per day - Note Edge Q&A, Help & Troubleshooting

My SM-N915FY reboots appx. 10 times per day. It's a stock phone, no root so no custom roms or mods. I had this phone since 5.1.1 and the phone is now at 6.0.1 patch level 1 from June 1, 2016. All upgrades have been done automatically OTA by either Samsung or my provider. It's been rebooting ever since i have it.
Questions:
- Anybody else having this problem?
- Is there a way to find out what i causing the reboots?
- If i root my phone, would i be able to troubleshoot this better?
- In case i root my device, is there a list of Samsung bloatware that is know to be safe to remove? My aim is to remove everything that might cause these reboots.
Thanks,
Ton.

Toontje123 said:
My SM-N915FY reboots appx. 10 times per day. It's a stock phone, no root so no custom roms or mods. I had this phone since 5.1.1 and the phone is now at 6.0.1 patch level 1 from June 1, 2016. All upgrades have been done automatically OTA by either Samsung or my provider. It's been rebooting ever since i have it.
Questions:
- Anybody else having this problem?
- Is there a way to find out what i causing the reboots?
- If i root my phone, would i be able to troubleshoot this better?
- In case i root my device, is there a list of Samsung bloatware that is know to be safe to remove? My aim is to remove everything that might cause these reboots.
Thanks,
Ton.
Click to expand...
Click to collapse
Hi...
Have you tried factory resetting the phone from recovery. This solves a host of problems usually accompanied with OTA updates...Ensure you make a back up of your data...before doing this.
Cheers
Sent from my SM-A710F using XDA-Developers mobile app

matzeena said:
Hi...
Have you tried factory resetting the phone from recovery. This solves a host of problems usually accompanied with OTA updates...Ensure you make a back up of your data...before doing this.
Cheers
Sent from my SM-A710F using XDA-Developers mobile app
Click to expand...
Click to collapse
Good tip. Never tried that. Will let you know how it goes.

Toontje123 said:
Good tip. Never tried that. Will let you know how it goes.
Click to expand...
Click to collapse
Well, not good. I am now stuck at the Samsung activation screen. I enter my (correct) details and i get a "Processing Failed". I guess i am now down to rooting and install a custom ROM that doesn't have this crappy Samsung stuff.

Toontje123 said:
Well, not good. I am now stuck at the Samsung activation screen. I enter my (correct) details and i get a "Processing Failed". I guess i am now down to rooting and install a custom ROM that doesn't have this crappy Samsung stuff.
Click to expand...
Click to collapse
Did you clear Cache and Dalvik cache from recovery...after factory reset....Do not select "Send diagnostic data" radio button during the activation process...
Good luck..
Sent from my SM-A710F using XDA-Developers mobile app

matzeena said:
Did you clear Cache and Dalvik cache from recovery...after factory reset....Do not select "Send diagnostic data" radio button during the activation process...
Good luck..
Sent from my SM-A710F using XDA-Developers mobile app
Click to expand...
Click to collapse
Yeah, i just had to remember my Samsung account. Now i am back in business. My phone is like new. New as in using battery like h*ll. Thinking about flashing a ROM that increases my battery life. Any suggestions?

Toontje123 said:
Yeah, i just had to remember my Samsung account. Now i am back in business. My phone is like new. New as in using battery like h*ll. Thinking about flashing a ROM that increases my battery life. Any suggestions?
Click to expand...
Click to collapse
Flashing a Custom ROM is easy. The tricky part is rooting and installing custom recovery. Since you are already on the latest Android version, you can disable any app that is causing battery drain..after rooting. Here is a useful guide...
http://forum.xda-developers.com/note-edge/general/root-root-sm-n915fy-t2985411
Sent from my SM-A710F using XDA-Developers mobile app

matzeena said:
Flashing a Custom ROM is easy. The tricky part is rooting and installing custom recovery. Since you are already on the latest Android version, you can disable any app that is causing battery drain..after rooting. Here is a useful guide...
http://forum.xda-developers.com/note-edge/general/root-root-sm-n915fy-t2985411
Click to expand...
Click to collapse
Yeah, i tried to do that, but i keep having issues with a PIT file i apparently don't need. I am using Jodin (Mac here) and Jodin is asking me for a PIT file. I have a thread about that here: http://forum.xda-developers.com/not...-915f-fy-g-t3398339/post67596487#post67596487
Any ideas?
BTW, after the factory reset the phone keeps rebooting itself.... Problem still exists.

Reboots
Well I am in the same boat with my edge. I am currently using it as a remote! I have booted into safe mode...nothing. Wiped the cache and hard reset it twice. I have never rooted a phone but it seems like that will be my only option. It doesn't seem that easy to do. How do you find the roms that work with your phone?

mommojo said:
Well I am in the same boat with my edge. I am currently using it as a remote! I have booted into safe mode...nothing. Wiped the cache and hard reset it twice. I have never rooted a phone but it seems like that will be my only option. It doesn't seem that easy to do. How do you find the roms that work with your phone?
Click to expand...
Click to collapse
You can find ROMs in the Galaxy Note Edge section of this forum. I changed my Note Edge for a Galaxy J7 and it's faster, more modern and has a battery life 10 times longer than my Note Edge. Ah, and no reboots.
No more Note Edge for me.

Related

Strange problems with Galaxy r

Ok so it is like this:
I bought my galaxy r here in sweden 1 year and 3 months ago, it was working perfectly for around 1 year.
At the one year mark i started to have some problems with the touchscreen where the phone would feel a pressure in the middle of the screen, to get rid of this i simply locked and unlocked the phone or rubbed a bit with a cloth on the screen.
Recently when I saw there was a cm10.1 rom with nightlies I rooted my phone and later installed the cm10.1 rom. Now the most anoying thing. I have a problem with my battery where the phone just shuts down randomly (mostly when playing games) even though it sometimes have up too 80% battery remaining. Then when I restart the phone it usually have 0% battery left and therefore shuts itself down again, sometimes it restarts with just a 20-30% batteryloss. This have occured more often recently and it shuts itself of 3-4 times a day. I can't remember if it was like this when i was on stock, before I started to flash and root, but i think it was.
A few days ago i flashed stock ics from odin and I confirmed that both of these problems still were there, so i have hard to belive that it is the modding of the software that have caused this.
Do you guys have any suggestions to how i can be able to use my phone normally again?
Im just a poor student so i don't want to waste money on a new phone after just 1 year :/
wipe data and cache..i think after flashing u restore ur data back.
Sent from my GT-I9103 using Tapatalk 4 Beta
Will this help with the battery?
kataria.vikesh said:
wipe data and cache..i think after flashing u restore ur data back.
Sent from my GT-I9103 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Will this help the crashing/battery?
DippN said:
Will this help the crashing/battery?
Click to expand...
Click to collapse
It may be help you but first tell me, are you restoring data from titanium backup or something related to that..??
Also if you want to take backup then take it using Super backup application.
kataria.vikesh said:
It may be help you but first tell me, are you restoring data from titanium backup or something related to that..??
Also if you want to take backup then take it using Super backup application.
Click to expand...
Click to collapse
Nope, im not takeing backup of anything.
And one other thing i forgot to mention earlier, the phone now also thinks it is charging itself evrn when it is not. It think the usb cable is still connected.
I hope OP doesn't mind that I'm joining his thread, I'm experiencing the same problems on my gfs phone and don't know what to do.
I just installed the fresh CM 10.1 nightlies (did Cache/Data/Dalvik Wipe) and she is experiencing pretty much the same problems:
After 1 or 2 hours of unplugging the phone gets stuck and shuts down. After restarting the battery percentage is pretty low and the phone shuts down again (even if the battery says ~10%). The battery percentage then changes every restart, but is always between 0 and 20%. The phone is barely usable in this state :/
I couldn't wipe the SD card (.android_secure) because the swapped paths, could this be related?
Thank you in advance!
paKS7 said:
I hope OP doesn't mind that I'm joining his thread, I'm experiencing the same problems on my gfs phone and don't know what to do.
I just installed the fresh CM 10.1 nightlies (did Cache/Data/Dalvik Wipe) and she is experiencing pretty much the same problems:
After 1 or 2 hours of unplugging the phone gets stuck and shuts down. After restarting the battery percentage is pretty low and the phone shuts down again (even if the battery says ~10%). The battery percentage then changes every restart, but is always between 0 and 20%. The phone is barely usable in this state :/
I couldn't wipe the SD card (.android_secure) because the swapped paths, could this be related?
Thank you in advance!
Click to expand...
Click to collapse
Im just glad im not alone with this problem, and as you said, its barely unusable without having it plugged in.
DippN said:
Im just glad im not alone with this problem, and as you said, its barely unusable without having it plugged in.
Click to expand...
Click to collapse
paKS7 said:
I hope OP doesn't mind that I'm joining his thread, I'm experiencing the same problems on my gfs phone and don't know what to do.
I just installed the fresh CM 10.1 nightlies (did Cache/Data/Dalvik Wipe) and she is experiencing pretty much the same problems:
After 1 or 2 hours of unplugging the phone gets stuck and shuts down. After restarting the battery percentage is pretty low and the phone shuts down again (even if the battery says ~10%). The battery percentage then changes every restart, but is always between 0 and 20%. The phone is barely usable in this state :/
I couldn't wipe the SD card (.android_secure) because the swapped paths, could this be related?
Thank you in advance!
Click to expand...
Click to collapse
Both of you install CM10.1 using Procedure no 2 from OP.
kataria.vikesh said:
Both of you install CM10.1 using Procedure no 2 from OP.
Click to expand...
Click to collapse
Will try that when i get home, thx.
kataria.vikesh said:
Both of you install CM10.1 using Procedure no 2 from OP.
Click to expand...
Click to collapse
Thank you, vikesh! I'll be able to try Procedure II tomorrow afternoon.
paKS7 said:
Thank you, vikesh! I'll be able to try Procedure II tomorrow afternoon.
Click to expand...
Click to collapse
Sadly, I can confirm that this did not change anything.
The problems are still there :/
DippN said:
Sadly, I can confirm that this did not change anything.
The problems are still there :/
Click to expand...
Click to collapse
It shouldn't be happened. But if u are feeling so, just flash any stock GB using odin v1.87. Then just wipe all data and cache. Install cm10.1 over that using method 2.
Sent from my GT-I9103 using xda premium
kataria.vikesh said:
It shouldn't be happened. But if u are feeling so, just flash any stock GB using odin v1.87. Then just wipe all data and cache. Install cm10.1 over that using method 2.
Sent from my GT-I9103 using xda premium
Click to expand...
Click to collapse
I'm definitely going to try this, but as it seems now i think it is more about a faulty battery/hardware that software?
Or have these kind of problems been fixed software before?
One other thing, if i have rooted my device, does the root dissappear when i flash stockrom using odin?
DippN said:
I'm definitely going to try this, but as it seems now i think it is more about a faulty battery/hardware that software?
Or have these kind of problems been fixed software before?
One other thing, if i have rooted my device, does the root dissappear when i flash stockrom using odin?
Click to expand...
Click to collapse
May be hardware or software too..when you will vanish all data & cache then Software issue may be gone but if problem still persist, means you have hardware problem.
Also, root will be lost after flashing Stock ROM from ODIN.
I'm able to also confirm, that Procedure II didn't help the problem. I really doubt it is a hardware fault, because of us two having the exact same problem after flashing the same rom.
@Dippn: Do you know which nightly build you used? In my case it was the nightly build "20130405". Also could you check which baseband you are on? (Under About Phone -> Baseband Version) Over here we have i9103NEKI1
The only special thing we did I can think of is flashing a modem file (when we were still on the unofficial cm10.1 without these kind of problems, but massive battery drain), because there was a call problem going on for customers of the austrian provider 3 and CM10.1.
I could analyse the problem a bit more today: It seems as soon as the phone gets busy (for example from the browser loading pages or in DippN's case processing a game), the touch screen gets unresponsive and everything starts to lag and delay or freezes completely until it shuts down the phone. Could be either CPU or RAM related, I guess. I just wonder what caused this, even if the nightly had a faulty kernel, this should be fixed as soon as we flash another ROM, right?
I will be able to try a different ROM on monday. It would be great, if you could report, if the downgrade to GB helped the issue. I'd like to try a different baseband, if you are on the same right now too.
Greetings and thank you so much for trying to help us, vikesh!
paKS7 said:
I'm able to also confirm, that Procedure II didn't help the problem. I really doubt it is a hardware fault, because of us two having the exact same problem after flashing the same rom.
@Dippn: Do you know which nightly build you used? In my case it was the nightly build "20130405". Also could you check which baseband you are on? (Under About Phone -> Baseband Version) Over here we have i9103NEKI1
The only special thing we did I can think of is flashing a modem file (when we were still on the unofficial cm10.1 without these kind of problems, but massive battery drain), because there was a call problem going on for customers of the austrian provider 3 and CM10.1.
I could analyse the problem a bit more today: It seems as soon as the phone gets busy (for example from the browser loading pages or in DippN's case processing a game), the touch screen gets unresponsive and everything starts to lag and delay or freezes completely until it shuts down the phone. Could be either CPU or RAM related, I guess. I just wonder what caused this, even if the nightly had a faulty kernel, this should be fixed as soon as we flash another ROM, right?
I will be able to try a different ROM on monday. It would be great, if you could report, if the downgrade to GB helped the issue. I'd like to try a different baseband, if you are on the same right now too.
Greetings and thank you so much for trying to help us, vikesh!
Click to expand...
Click to collapse
Well, we are not on the same baseband. I'm on I9103XXLQ3.
About the cm verison im not quiet sure, the latest i flashed was "20130406" but since the problem were there the time before that when i flashed cm I cant answer exacly but i have a cm version "20130305" on my desktop and it could be that one that I used.
I never used cm before it was on nightlies so the modem file flashing i dont know anything about.
The thing you mention about that it shuts of when the phone gets busy and touchscreen gets unresponsive I can kind of confirm too.
I will flash GB now, will report back in an hour how it went.
kataria.vikesh said:
It shouldn't be happened. But if u are feeling so, just flash any stock GB using odin v1.87. Then just wipe all data and cache. Install cm10.1 over that using method 2.
Sent from my GT-I9103 using xda premium
Click to expand...
Click to collapse
Are you sure i should do it using v1.87?
I'm having problems finding it and v1.85 seems to be in everyones links.
DippN said:
Are you sure i should do it using v1.87?
I'm having problems finding it and v1.85 seems to be in everyones links.
Click to expand...
Click to collapse
Flashed GB using v1.85 and now I am stuck in bootloop, after 10 sec at the samsung logo it restarts and repeat. >.>
When the phone restarted after the flash and after it says "-updating application" it says:
Installing Multi-CSC
Can't access to '/system/csc/NEE/system/'.
Successfully applied multi-CSC.
I have no idea what this means but could it mean anything?
EDIT: I got it to start by wipe cache and data. (thought i should do that when cwm was installed)
Unfortunately already in the startup options when u write wifi password the touchscreen became very unresponsive and when i after a few min had succeded writing the password the phone shut of when it tried to connect to it! :,(
I can also confirm that it still thinks it is charing when it is not becuase the symbol in the statusbar flicked from battery to charging symbol.
Is there anything else softwarerelated that I can do?
DippN said:
Flashed GB using v1.85 and now I am stuck in bootloop, after 10 sec at the samsung logo it restarts and repeat. >.>
When the phone restarted after the flash and after it says "-updating application" it says:
Installing Multi-CSC
Can't access to '/system/csc/NEE/system/'.
Successfully applied multi-CSC.
I have no idea what this means but could it mean anything?
EDIT: I got it to start by wipe cache and data. (thought i should do that when cwm was installed)
Unfortunately already in the startup options when u write wifi password the touchscreen became very unresponsive and when i after a few min had succeded writing the password the phone shut of when it tried to connect to it! :,(
I can also confirm that it still thinks it is charing when it is not becuase the symbol in the statusbar flicked from battery to charging symbol.
Is there anything else softwarerelated that I can do?
Click to expand...
Click to collapse
Wipe data again.. If possible after wiping data Just reflash the GB.

Gear 2 losing notification access on phone reboot

I'm on the latest leaked lollipop rom for s4 and upon reboot my gear 2 loses notification access. Has anyone else experienced this? Hard resets, factory resets and updates of both phone and gear don't seem to make a difference.
albiGib said:
I'm on the latest leaked lollipop rom for s4 and upon reboot my gear 2 loses notification access. Has anyone else experienced this? Hard resets, factory resets and updates of both phone and gear don't seem to make a difference.
Click to expand...
Click to collapse
Have you tried going in Security/notification access and allowing gear manager ? I don't have lollipop but I just thought about this...
Yes, in the lollipop rom I'm using the notification access is under sounds and notifications, and it's enabled, until I reboot. Then it loses access.
albiGib said:
Yes, in the lollipop rom I'm using the notification access is under sounds and notifications, and it's enabled, until I reboot. Then it loses access.
Click to expand...
Click to collapse
Have you also tried wiping cache partition and Dalvik cache ?
Indeed, plenty of times,including full wipes of both phone and gear, to no avail. I'll keep trying out solutions and eventually I'll get one.
albiGib said:
Indeed, plenty of times,including full wipes of both phone and gear, to no avail. I'll keep trying out solutions and eventually I'll get one.
Click to expand...
Click to collapse
Well you seem to know what you are talking about so I would say that you ROM seems not to be compatible with the G2, I have no formal knowledge though
I'm beginning to suspect as much. I'll flash another version of LL at home later and see if it's the rom I'm using at the moment (which is giving me umpteen reboots and seems to act like a thermal power plant lol)
*update* flashed different kernel and even though the permission on reboot still occurs, I now get notifications, where as before I didn't,and my phone is cool. I'll post my findings when I flash a new rom.
Same issue here.
I9505 using leaked lollipop. Original Gear running latest OTA Tizen.
Disconnect reconnect and turning off blyeooth does not trigger the issues but full reboot does.
Have tried latest Gear Manager APK leaked from S6 but did not fix.
Hoping for fix soon as its very annoying
Yep, Im pretty much on the same boat as you, latest gear OTA, using latest lollipop leak also, with exactly the same gear manager and issue. I'll certainly keep at it and post a solution, if I find one, here.
By the way, is Svoice working on your gear?
*SOLVED*
freeze 'glance view mk' in titanium backup. No more permission loss.
albiGib said:
*SOLVED*
freeze 'glance view mk' in titanium backup. No more permission loss.
Click to expand...
Click to collapse
Hello,
I flashed the last official lollipop touchwiz rom on my GT-I9505.
I have the same problem: After reboot the settings for notification access are lost, only the "glanceview mk" has access.
I have to reenable all other checkboxes (eg. "Tasker", "Tesla Unread",...) until next reboot...
Because I have no root, do you have other solutions?
Regards,
Alexander
same issue for me.
i noticed that happens after rooting my galaxy s4.
i tried reboot the phone before rooting and the permission for gear manager remain.
(sorry for the english)
Regards
Fabio
spam, delete
It happened me the same on note 4 lollipop. I fixed it disabling talkback.Apk
Check what applications remain turn on in the notification access after reboot, once you know them disable them throw application manager, and after that turn on gear manager as notification.
Sent from my SM-N910F using XDA Free mobile app
Bump. This is my problem too on 5.0
solved
albiGib said:
*SOLVED*
freeze 'glance view mk' in titanium backup. No more permission loss.
Click to expand...
Click to collapse
Thanks! Your advice eliminate the issue!
albiGib said:
*SOLVED*
freeze 'glance view mk' in titanium backup. No more permission loss.
Click to expand...
Click to collapse
any way to solve this on non rooted phone?

G920v glitching

Okay here's the deal, in setup the phone wont activate, when I set it up with wifi basically nothing works and is generally glitchy. Ex: if the screen suspends the phone will shortly turn off, apps freeze randomly I could be on an app for 15 minutes and it doesnt freeze other times I will be on it for 10 seconds and it will freeze.
I have used odin many times to try and fix this, I tried oc3 and oe2. I even tried to use flashfire to wipe and install but to no avail it simply just restarts when I try to flash. If anyone has any fixes or just a general idea with whats going on I can fix it be specfic as possible I've worked with android devices for many years.
Sidenote: this happened when I soft bricked my phone and then flashed the stock rom
Fourtuber said:
Okay here's the deal, in setup the phone wont activate, when I set it up with wifi basically nothing works and is generally glitchy. Ex: if the screen suspends the phone will shortly turn off, apps freeze randomly I could be on an app for 15 minutes and it doesnt freeze other times I will be on it for 10 seconds and it will freeze.
I have used odin many times to try and fix this, I tried oc3 and oe2. I even tried to use flashfire to wipe and install but to no avail it simply just restarts when I try to flash. If anyone has any fixes or just a general idea with whats going on I can fix it be specfic as possible I've worked with android devices for many years.
Sidenote: this happened when I soft bricked my phone and then flashed the stock rom
Click to expand...
Click to collapse
Have tried starting over by flashing a full wipe tar file? Not the ones that have "home" in the name.
http://forum.xda-developers.com/verizon-galaxy-s6/development/5-15-stock-odin-tar-t3109676
Tulsadiver said:
Have tried starting over by flashing a full wipe tar file? Not the ones that have "home" in the name.
http://forum.xda-developers.com/verizon-galaxy-s6/development/5-15-stock-odin-tar-t3109676
Click to expand...
Click to collapse
Yes I have used the full wipe rom over and over
Tulsadiver said:
Have tried starting over by flashing a full wipe tar file? Not the ones that have "home" in the name.
http://forum.xda-developers.com/verizon-galaxy-s6/development/5-15-stock-odin-tar-t3109676
Click to expand...
Click to collapse
any ideas?
Not at the moment. You sure would think a full wipe tar would solve something like this.
So your problem is not just wifi? Apps and phone glitchy on data too.
Sent from my SM-G920V using Tapatalk
Tulsadiver said:
Not at the moment. You sure would think a full wipe tar would solve something like this.
So your problem is not just wifi? Apps and phone glitchy on data too.
Sent from my SM-G920V using Tapatalk
Click to expand...
Click to collapse
Yeah everything seems to not work properly, it's a hug pain for me.
Tulsadiver said:
Not at the moment. You sure would think a full wipe tar would solve something like this.
So your problem is not just wifi? Apps and phone glitchy on data too.
Sent from my SM-G920V using Tapatalk
Click to expand...
Click to collapse
Im going to re-download the full wipe tar and get back with you
Tulsadiver said:
Not at the moment. You sure would think a full wipe tar would solve something like this.
So your problem is not just wifi? Apps and phone glitchy on data too.
Sent from my SM-G920V using Tapatalk
Click to expand...
Click to collapse
Still no luck, have any ideas at all
Fourtuber said:
Still no luck, have any ideas at all
Click to expand...
Click to collapse
Clueless. I'm sure you tried a factory reset. I'll keep searching and thinking on it.
Tulsadiver said:
Clueless. I'm sure you tried a factory reset. I'll keep searching and thinking on it.
Click to expand...
Click to collapse
Thank you for the help, I think for some odd reason it's because the verizon servers are having issues so without activation my phone is hating it.
If you've used odin and flashed an oridinal rom and still have all these issues maybe your phone is defective. I would flash original via Odin and return. The problems your experiencing are way out of line with a clean Odin Flash. Its not Verizon as many, including mine have none of the problems you mentioned.
Sent from my SM-G920V using XDA Free mobile app

S6 restarting randomly

Been looking around for a while now trying to figure out what the problem is. I have the EE variant of the G920F galaxy s6 in the UK. At least once a day the phone will reboot for no apparent reason what so ever. This has been since the 5.1.1 update, I have factory reset and cleared cache and it still happens. Anyone got any ideas? Thinking of flashing the international software to see if it happens with that.
Sent from my SM-G920F using XDA Free mobile app
There's something about optimisation in settings, to reboot at certain times or conditions. Just check that this isn't the case.
Sent from my SM-G920F using Tapatalk
Yeah already had, under backup & reset, it's not checked. It restarted today when I tried to launch the camera from the lockscreen.
Sent from my SM-G920F using XDA Free mobile app
joshiy3 said:
Been looking around for a while now trying to figure out what the problem is. I have the EE variant of the G920F galaxy s6 in the UK. At least once a day the phone will reboot for no apparent reason what so ever. This has been since the 5.1.1 update, I have factory reset and cleared cache and it still happens. Anyone got any ideas? Thinking of flashing the international software to see if it happens with that.
Sent from my SM-G920F using XDA Free mobile app
Click to expand...
Click to collapse
I suggest you try debranding the phone.
Install the unbranded stock firmware.
It usually has fewer bugs, and is gauranteed to get faster updates.
Snowby123 said:
I suggest you try debranding the phone.
Install the unbranded stock firmware.
It usually has fewer bugs, and is gauranteed to get faster updates.
Click to expand...
Click to collapse
Yep. Did that yesterday and it has restarted twice, it restarted today also just. Stuck as to what to do, I took it to the Samsung service center near me and all they did was re flash the phone... Starting to really get on my nerves.

Galaxy S7 restarts randomly!

Hey, XDA-ers!
I got the Android Nougat 7.0 update for my Samsung Galaxy S7 SM-G930FD (DUOS) back in January if I remember correctly. And the update process went like how it normally does. But ever since I got the Nougat update, my phone restarts randomly for no reason. At first it used to restart when I click on the 'Recent Apps' button to switch between apps. When I tap on the button, the phone vibrates and restarts. The phone never over heated before this happens. During this, the phone used to restart 2-3 times a day. This went on for 2 months. Then now, the number of restarts reduced to 1-2 per day, but the problem still persists. And now, it restarts even when I don't touch the 'Recent Apps' button. So, if any of you has had a similar experience or if any of you could help me out Please share it here. It would be GREAT!
Also just one more thing- Any of you seen any DRASTIC or worse changes in battery life of your Galaxy S7 after the Android Nougat 7.0 update? Please share your thoughts here and do suggest how you solved the problem. (My battery drains so fast that I sometimes charge it twice a day. I don't even use my phone for half of the day because I'll be at school and still the battery drain is bad! )
Factory reset. Backup your data via kies and then reset it.
Change your battery
What firmware version are you running? There's at least one version of Nougat that has issues with this
https://forum.xda-developers.com/galaxy-s7/help/random-reboots-nougat-update-t3584333
Us3rNam3d said:
Factory reset. Backup your data via kies and then reset it.
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Hey, man!
I already tried it like 3 times now. No luck!?
CurtisMJ said:
What firmware version are you running? There's at least one version of Nougat that has issues with this
https://forum.xda-developers.com/galaxy-s7/help/random-reboots-nougat-update-t3584333
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Hey man!?
The screen shot attached has my software info. Check it out and tell me if it's one of the versions with the problem.
Thanks!
Hmm... and after the factory reset with no apps installed you are still rebooting?
Why dont you try to reflash your firmware via odin.
Download it from sammobile and reflash it.
AgentArjun56 said:
Hey man!?
The screen shot attached has my software info. Check it out and tell me if it's one of the versions with the problem.
Thanks!
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Possibly. I can vouch for it being fixed on DQCF onwards, which is newer than DQC4. The temporary fix seems to be to use as little RAM as possible(try to cut down on background apps until the next update). That firmware isn't terribly old though. I would actually agree with trying a reflash first.
CurtisMJ said:
Possibly. I can vouch for it being fixed on DQCF onwards, which is newer than DQC4. The temporary fix seems to be to use as little RAM as possible(try to cut down on background apps until the next update). That firmware isn't terribly old though. I would actually agree with trying a reflash first.
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I think it is also possible to reinstall the same firmware with Smart Switch from the menu "Emergency Software Recovery and Initialisation". It's like Odin but much simpler especially for beginners. As for me, I am still in DQBO and I await the update DQD7 which is beginning to be deployed in some countries. If this is not going to solve the problem, I will try to reinstall the fimware with Smart Switch. What do you think ?
GeekTN said:
I think it is also possible to reinstall the same firmware with Smart Switch from the menu "Emergency Software Recovery and Initialisation". It's like Odin but much simpler especially for beginners. As for me, I am still in DQBO and I await the update DQD7 which is beginning to be deployed in some countries. If this is not going to solve the problem, I will try to reinstall the fimware with Smart Switch. What do you think ?
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If it's restarting due to the firmware bug then DQD7 will most definitely fix it. Beware of the emergency recovery though. Ive not used Smart Switch but the "initialization" part sounds like it would wipe the device, though that could fix any issues. Backup first, if you can.

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