My Xperia M2 is dying. When I leave it plugged in the wall charger overnight, it doesn't charge at all, after several time. This is, right now, resulting in a cool plug-unplug effect in the device, and even when the USB cable is disconnected, *the device still thinks it's connected to the power source*.
Another symptom that something was going really bad is that yesterday, my SIM card was being rejected by my device without any apparent reason, unless I rebooted my device, in which case it started working again, just fine. After happening 4 times in a row in a single day, I ejected the SIM card, cleaned it, and place it back. It didn't happen anymore, but could happen again.
Environment:
Almost 2 years old device, with unlocked bootloader. Model D2303, Revision 4, with XPERIA Z5 STYLE 4.6 installed on it. Device hadn't been *wiped* since 4 months now.
I personally have NO IDEA if it's related to XPERIA Z5 STYLE or not, and that's the reason why I placed this warning in it's thread.
Now you'll be asking, why creating a thread?
I don't want to mix any development thread with a possibly hardware fault, and I still want to hear your opinions and thoughts about this situation, mostly if it has happened to you at any time. Right now, I'm doing some tests, and if it still happens I'm going to send my device back to Sony Mobile Spain, hoping they can fix it under warranty.
Any ideas of what can be the problem? Please comment them down below.
Charging port or motherboard for a guess. Constantly plugging and un-plugging the USB cable when flashing ect will eventually wear out the connections even fluff in it could effect it. This is the only part of my M2 showing signs of heavy use
linuxct said:
Another symptom that something was going really bad is that yesterday, my SIM card was being rejected by my device without any apparent reason, unless I rebooted my device, in which case it started working again, just fine. After happening 4 times in a row in a single day, I ejected the SIM card, cleaned it, and place it back. It didn't happen anymore, but could happen again.
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This exact same thing happens on my aqua! Sometimes it ejects my sd card too,especially when I apply some pressure on the flap that covers it! I dont think it has anything to do with the rom..kernel and blobs (obviously) are stock...
aidy.lucas said:
Charging port or motherboard for a guess. Constantly plugging and un-plugging the USB cable when flashing ect will eventually wear out the connections even fluff in it could effect it. This is the only part of my M2 showing signs of heavy use
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Click to collapse
Yeah, but did you saw the video from the link in OP? It has nothing to do with the Micro-USB, I twisted the cable as much as I could, and only when I turned on the screen on it went back to normal a few seconds, before it went mad, blinking again like if it was a notification (while it was not, ofc).
Also, having the Micro-USB cable disconnected a few minutes, and still showing as if it was charging, I think that's something in the main board or maybe in the battery. Could be the Micro-USB but... I'm not sure.
Konstantinosj77 said:
This exact same thing happens on my aqua! Sometimes it ejects my sd card too,especially when I apply some pressure on the flap that covers it! I dont think it has anything to do with the rom..kernel and blobs (obviously) are stock...
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Click to collapse
At first I thought it could be related with the SIM card issue (that's why I posted it lol), but it seems to me now the issue is either on the battery or in the main board.
Now, the thing is, I flashed stock, and the issue hasn't appear, yet. Could this be related to a bad battery callibration?
FML, it started doing it again. The device's going back to Sony. This confirms it's a hardware failure, and might not be related with Xperia Z5 STYLE at all.
Thanks for your answers.
If its still under warranty send into Sony theyll probably totally refurb it. Mine is two years old and stil under warranty till November according to the support app on mine. Funnily enough in the last two weeks I've suffered from a couple of random screen flickering/flashing moments myself where it just went crazy for a few seconds and the USB port is the only place showing any signs of wear on the device and I've not changed anything system related recently. Approx three or four weeks and hopefully I won't be using it anymore anyway as I get my upgrade.
Welcome to the club. You know the backstory, but in the end approximately two weeks ago i got my phone back from the service center. I was told that motherboard was replaced with new one.
Here's the part of the warranty notes
Symptom Codes: 0501, Cannot power on
[1281-2670] - D2303/Exchange
PBA/NEW PBA/CS
FaultCode 109. Not Repairable
ActionCode 36. Board Swap Handling
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Click to collapse
aidy.lucas said:
If its still under warranty send into Sony theyll probably totally refurb it. Mine is two years old and stil under warranty till November according to the support app on mine. Funnily enough in the last two weeks I've suffered from a couple of random screen flickering/flashing moments myself where it just went crazy for a few seconds and the USB port is the only place showing any signs of wear on the device and I've not changed anything system related recently. Approx three or four weeks and hopefully I won't be using it anymore anyway as I get my upgrade.
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Click to collapse
Still, I'd consider using the warranty, repair it, and keep it in case you need it in a future (like me right now, I need another device or I'll be with a dumb phone for weeks ).
Didn't you guys realize the problems are happening 2 years after owning the device? This sounds to me like programmed obsolescence... So let's make Sony pay for it
Everything has a built in obsolescence nowadays anyway it's the only way to get to to spend more money like you said, It's working fine it's only happened a few times to be honest. Not bothered my M2 cost me absolutely nothing, end of July it'll get chucked back in its box and thrown in the draw for emergencies if I don't get rid. Even going back to stock I think if I get the x as planned.
Furious at Sony Mobile policies + Possible discontinue of most of my current projects
This message isn't needed anymore. Sony Mobile explained the reason why it wasn't covered under warranty (didn't attach the invoice of the device). Now it should all be fixed. Check #13.
Not needed anymore either. Check #13.
linuxct said:
Since I want to leave the message above intact, I'll be publishing all proofs here.
Here's the warranty info: http://www-support-downloads.sonymobile.com/common/warranty_phones_GB_24_4.pdf (which BTW, from what I understand, claims it's covered under it, except it's made by the wear and tear of the device, which is technically not, since I've used it most of the time like a normal person would do - i.e. A wear and tear scenario would be a bad micro-usb connection, but it's not the case since it's an internal fault [plus, a friend of mine which had a bad usb connection in his T3 got it replaced for free, so... yeah])
Here's the mail I got from them:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
And here's the rest of the "budget" (if that's how it's called) info, and the breakdown of the prices:
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Let everyone know if you are unable to do more dev work on the M2. I am sure a few 100 people would be waiting.
furankuM2 said:
Let everyone know if you are unable to do more dev work on the M2. I am sure a few 100 people would be waiting.
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Click to collapse
Just a few 100 people?
Now I kinda wish it was just only 100 people, the impact would be a lot less than with +3200 people waiting over there.
Today I just learned two things:
Chat support at Sony Xperia is not that bad, and, always attach your invoices with the device you want to repair.
Here's the encouraging chat I've just had:
Luis E Fri, 07/01/16 9:19:37 PM Europe / Madrid
Welcome to support Sony Xperia, my name is Luis E. Allow me a moment to register your inquiry. To customize your query, please facilíteme your email address and a contact number
Client 9:20:08 am
-----------------------------
Luis E 9:20:34 am
Permit me a moment while seeking information about your query.
How can I help you ?
Client 9:21:43 am
All right. 1-**********60 the repair order indicates that I have to pass a budget, which does not cover warranty for replacement of a piece of 18 €. You could ask for more information about this? What specific part is?
Luis E 9:23:34 am
Sergio, does not detail pieces exactly changed me as it is an internal mechanical repair
In this case does not fall under warranty because you did not attach the phone purchase invoice; if you send it to invoice the [email protected] to check the phone warranty
9:24:17 am
Client 9:24:44 am
Come on! It is because I did not attach warranty?
Luis E 9:25:00 am
It is immaterial what the web always attached invoice
Client 9:25:32 am
Wow ... Well, if I send it immediately able to review again the budget?
Luis E 9:25:51 am
for sure Sergio remembers send from your email with which gestionaste repair and in the matter only put the number of repair
Client 9:26:11 am
Okay, thank you very much, I'll send it immediately
Luis E 9:26:20 am
Is there anything else in what I can help you?
Client 9:27:13 am
No that's all.
Many thanks
Luis E 9:27:26 am
Thank you for choosing Sony Xperia. You have a good day! If you need additional information visit our website: http://www.sonymobile.com
So, I actually hope this will end up in just a fright.
Still, they should make it very clear for the users that they need to attach the invoice with the device. In the first mail, and in the webpage, it didn't say anything about that, and since in the MySupport webpage it said I had warranty until 25th of this month, I thought I didn't need to attach anything to prove it.
So what are you supposed to do say if you have a Xperia device that is in warranty but needs a repair but have no receipt/invoice from purchase, as my M2 was free being on a contract not that it needs looking at so far, bet your feeling better now though knowing that..
aidy.lucas said:
So what are you supposed to do say if you have a Xperia device that is in warranty but needs a repair but have no receipt/invoice from purchase, as my M2 was free being on a contract not that it needs looking at so far, bet your feeling better now though knowing that..
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Click to collapse
Actually, if you bought the device via a carrier, ie. Vodafone, Sony requests you to send it via your carrier to get it repaired. This "My Support" thing is intended for unlocked phones. But still, it should be extremely clear what's needed and what's not when you're going to send your device to them
I hope I hear from them tomorrow, Monday, can't wait to see if they accepted it!
Hope you get it sorted under warranty, I'll be moving to a new device end of the month all being well. I'm on a contract but my handset is a sim free network unlocked device as that's all my network supply for both payg and contract that's one of the reasons I use this network, never have to worry about locked down Bootloaders.
This the end of my Xperia M2 development days
So... Here's an update of what Sony said, regarding repairing my device under warranty.
Firsts things first:
1. They didn't mention that I needed to send them the invoice until the device arrived into their installations, implying I never realized what date was written on it, and trusting the date that appears on Sony Mobile "My Support" website was accurate, since nowhere it said it wouldn't be.
2. Sony Mobile displays a "Warranty valid until" date on it's "My Support" webpage, which turns out is just "ORIENTATIVE", regardless that wasn't mentioned until they told me on the email and the chat.
3. My invoice was generated on June 23rd of 2014, and the device was sent to Sony on June 26th 2016, meaning, the 2 years of legal warranty in Spain already passed when it was sent.
4. Sony Mobile wants me to pay either 71.54 EUR to get my device repaired, considering the piece they're going to replace costs just 18.15 EUR, and, if I just want to get my device back, they want me to pay 28.58 EUR for "postage and device check".
Being that said, this is what they told me once the invoice arrived at them:
Dear Mr. ******:
Regarding your inquiry number 1-******60, attached bill does not apply to repair your equipment under warranty, and listed as the purchase date 23/06/2014, having requested the repair order 26/06/2016, more than two years as set Guarantee states.
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Click to collapse
Which I replied with:
Dear *****,
I sent the device to repair since, on the website of My Support, it says the warranty's valid until the day appears dated 25/07/2016, making consider, from my side, that the validity of the guarantee beyond this terminal regardless of the date of invoice.
If by such error on your web, you do not consider appropriate to repair the device under warranty, I ask at least return me the device, as it was and at no cost, as the reason to send them the device was to perform warranty repair, believing that it would be covered until that date mentioned.
Kindest regards.
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Click to collapse
Please note: To protect device's integrity, the screenshot attached above was altered to hide serial number information, and reference numbers.
And, after more than 48hrs, this is the reply I got in my inbox, just a few hours ago:
Dear Mr. *****,
Regarding your inquiry number 1-*******60, we inform you that it would not be possible to cancel cats return shipping terminal.
The date shown on the website is used for orientation since the date of purchase is what marks the beginning and end of the warranty period of the terminal, and this of 2 years from the date of purchase of the terminal.
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Click to collapse
Upset, I decided to go ahead and open a chat before they got closed today, jjust to ask why they do this to me:
Javier B Wed, 06/07/16 7:54:10 PM Europe / Madrid
Welcome to support Sony Xperia, my name is Javier B. Allow me a moment to register your inquiry. To customize your query, please facilíteme your email address and a contact number
Client 7:54:28 pm
****************************
Javier B 7:55:52 pm
How can I help you?
Client 7:57:36 pm
Regarding the repair order 1-******60, I just got a mail informing me that you can not return the terminal. This is because I requested a warranty repair, guided by indicators of its website, although I did not realize that was already expired. What solutions can have this?
Already I advance that, I will not make payment for the return or for the repair, because as I commented, the only reason to send the terminal was sending it to get repaired under warranty, as indicated in your web I have it available until the day 25/07
7:58:28 pm
Javier B 7:59:08 pm
In that case you can ask to be recycled as free; as indicated in the Spanish law guarantees the warranty is 2 years from the date of purchase.
Client 8:00:00 pm
That is, I lose a device, for which I paid over 200 € in its day, and has just presented the malfunction of the charge, because an error on your web ??
Javier B 8:00:20 pm
You can also request the return to not loose it.
Client 8:00:39 pm
Yeah, but would involve paying 28 €, about 30 €.
I find it incredible.
Javier B 8:00:50 pm
Are the terms of service you agreed to send.
Client 8:01:08 pm
Agree.
Javier B 8:01:26 pm
There is something else I can help you?
Client 8:01:30 pm
No.
Javier B 8:01:34 pm
Thank you for choosing Sony Xperia. ...
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Click to collapse
So... That's the situation.
I'm deeply sorry to spam the board, but, I guess this is something the world needs to know about Sony Mobile. I've had so many headaches because of this device I'd even regret every single second I spent working on it, if it wasn't because of this awesome community, around it.
I don't have money want to pay them a single penny to them, since I just consider this is some form of hijacking (?), making the client pay for even breath to get his device safe and sound, even though it's not going to get fixed until you pay for the full thing (?). Nah.
It's a sad situation, actually. I'm afraid I won't be able to continue any of my projects, anymore, if they don't change their mind of it.
That estimate they generated is valid until end of this month. If I don't pay the postage or the full repair, they will recycle my device. And I guess that's what will happen.
If the situation doesn't change, I'll need to EOL the following projects of mine:
- Xperia Z5 STYLE, and it's predecessor, Z4 eXPERIence, which wasn't EOLed before.
- Modded TWRP with TA backup support (thankfully, the already published version is the latest as of right now).
- And, probably, my contributions to the MultiRecovery project, since I won't have a device to test. Still, I count on AleksJ to test up if anything comes up on my mind someday.
Thanks for all the support, as always, and I'll keep you posted on this. Feel free to share this to your contacts so that they know what Sony does when they come to repair your device.
Even more sad is that thousands are effected by your decision, not just you.
Now that is a bit of a bummer, I've just checked the date in my support app(using Xperia x support app) and the date of my Warranty end is definitely right not that it helps your situation. Any ideas on what you gonna do now.
This thread isn't needed anymore. Check here: http://forum.xda-developers.com/xpe...t-y-l-e-locked-unlocked-t3250564/post67698341
I'd close it, but since someone can experience the same symptoms as I did, will leave it open. Hope you find useful all what happened in here.
Related
I had to send a broken Nexus One for repair, and they received my phone on June 22nd
On 23rd I received the quote for the cost of repair, and I paid it right away
But since then I have not received anything or any update from them. I have been calling customer service at least once a day to track the status, but all they can say is they are working on it
I mean come on, it's almost 2 weeks now and I don't even get updated once?
One representative told me the average turnaround time for repair is 5-7 business days, I call that BS
Anyone else experienced the same thing recently? Or is it always like that?
ctbear said:
I had to send a broken Nexus One for repair, and they received my phone on June 22nd
On 23rd I received the quote for the cost of repair, and I paid it right away
But since then I have not received anything or any update from them. I have been calling customer service at least once a day to track the status, but all they can say is they are working on it
I mean come on, it's almost 2 weeks now and I don't even get updated once?
One representative told me the average turnaround time for repair is 5-7 business days, I call that BS
Anyone else experienced the same thing recently? Or is it always like that?
Click to expand...
Click to collapse
I sent a Blue Angel to them a couple of years ago and had it back in 4 days i guess it boils down to whats wrong and how much work they have and same as you i was not kept informed so thats still the same
lufc said:
I sent a Blue Angel to them a couple of years ago and had it back in 4 days i guess it boils down to whats wrong and how much work they have and same as you i was not kept informed so thats still the same
Click to expand...
Click to collapse
They told me that they need to replace the motherboard and that's it...I'm starting to wonder if anything happened to their system because they said they have been receiving lots of similar calls
I've had nothing but problems with HTC's repair center, I sent in my Kaiser due to several issues. They suggested I send it to them in the original box and needed to give them a credit card so they could charge a fee to diagnose the problem.
Weeks went by and they could not provide a status then one day I get a package delivered with the phone missing the original box and the phone wasn't even packaged for shipping, it was rattling around without even bubble wrap on it.
There wasn't a single note stating what work the performed or if they even charged me. I called and they couldn't tell me anything more than the phone was working within normal guidelines. The D pad was almost falling out the hinges wouldn't keep the phone closed and that was normal.
It's now the 3rd week and I still haven't received my phone
They escalated my case twice but the only thing they can tell me is that the phone is under testing...for the past 2 weeks
What the heck do they need to test for 2 weeks?
I'm going to ask for compensation if it doesn't arrive within this week.
I just got the new desire. The problem i got with the phone is that it discharges electricity and i keep getting zapped by it. So i called up the hotline and was told that i could get a 1 to 1 exchange because it was within 14 days of purchase. So i like a stupid fool brought the phone to the service centre expecting to get it replaced. But that was not the case upon arrival, i was told that it was up to them to decide if they would exchange it. So i had to go back and come again 4 days later as i did not have a spare phone with me. After sending the phone in and waiting for 6 days to get it backthe phone was still giving me problems. So i called up the hotline to find out what was done to the phone. But halfway through the call i had to hang up as i could not stand speaking to that person who could barely speak propper english. I next sent an email to htc. Their reply was that to fix the phone zapping me with electricity was to reflash th ROM. Why the heck would you reflash the ROM for a hardware problem? Now 1 week after getting my phone back i am still trading emails with htc and they can only reply 1 email a day! This is taking forever.
HTC really needs to improve its service centre, helpdesk and email support. This is the last time i am ever getting a htc phone. If you want to see the email conversation between me and htc let me know and i will copy and paste it here.
I don't have a lot of problem with the customer service quality, but I do have lots of problems with the way they communicate between departments
It is now the 20th day since I initiated the repair, and I still don't see the day I would actually get my phone back
I have called the customer service everyday, sometimes multiple times a day, but they have absolutely no way of getting a hold of my phone
Everytime I called, the status of my repair is always "the phone is under final testing". Final test my ass! What the hell are they testing? Some kind of stress test that takes 3 weeks?
They tried to escalate my case but that didn't do sh!t. I tried to contact the repair team directly but guess what they told me, they don't have a phone number!
So what they only do is send email to the repair center about the situation, and I highly doubt they actually check the email at all
I don't know how much I need to wait any longer. What other organization can I contact to help my situation?
Since u got you the google nexus one, have you tried contacting google? Its a long shot but it might work.
I guess you are from the US than if you are not getting **** customer service. I am from asia where english is not the first language of many countries. In singapore where i come from, htc hotline is outsourced to either china or taiwan. You get people who can hardly speak english even if their life depended on it. Mention a few key word and they would reply you like they are reading off a script. Its damn sad that the call centre sucks like this. I never had to deal with the call centre or service center when i was using the touch pro2. Now after this i think i am going to give up on htc and switch to motorola
thongster27 said:
Since u got you the google nexus one, have you tried contacting google? Its a long shot but it might work.
I guess you are from the US than if you are not getting **** customer service. I am from asia where english is not the first language of many countries. In singapore where i come from, htc hotline is outsourced to either china or taiwan. You get people who can hardly speak english even if their life depended on it. Mention a few key word and they would reply you like they are reading off a script. Its damn sad that the call centre sucks like this. I never had to deal with the call centre or service center when i was using the touch pro2. Now after this i think i am going to give up on htc and switch to motorola
Click to expand...
Click to collapse
yea I live in the US and the representatives on the line are all Americans...
I did try talking to Google...but unfortunately they are only responsible for the sales, so there is very little they can do about repairs
How much did they charge you for the repair. My girlfriend just drop her Droid Inc and the screen crack. I called there repair service to see how much a new screen would be but there closed
Qbfinest83 said:
How much did they charge you for the repair. My girlfriend just drop her Droid Inc and the screen crack. I called there repair service to see how much a new screen would be but there closed
Click to expand...
Click to collapse
I'm not sure about that...my phone's screen seemed to be fine according to their diagnostic
I think a screen replacement is around USD90?
Things are getting even more ridiculous.
I called 2 days ago on Saturday, and to my surprised they told me that it was finally done with all testing stages and was ready to be shipped.
Delighted, I confirmed with them that I should either receive it on Monday or Tuesday.
This morning I called to obtain a tracking number, and guess what...
IT WENT BACK TO TESTING!
This is in no possible way acceptable. It is already the 4th week since I sent it back for repair, AND THEY ARE STILL TESTING IT! They even pulled it back from the package just to test it again!
WTF is wrong with them? Are they on crack or something? Do they just randomly pick a order, delay the order just to piss the customer off? Because there is absolutely no way to get a hold of them?
Please everyone, I need some advice here.
ctbear said:
Things are getting even more ridiculous.
I called 2 days ago on Saturday, and to my surprised they told me that it was finally done with all testing stages and was ready to be shipped.
Delighted, I confirmed with them that I should either receive it on Monday or Tuesday.
This morning I called to obtain a tracking number, and guess what...
IT WENT BACK TO TESTING!
This is in no possible way acceptable. It is already the 4th week since I sent it back for repair, AND THEY ARE STILL TESTING IT! They even pulled it back from the package just to test it again!
WTF is wrong with them? Are they on crack or something? Do they just randomly pick a order, delay the order just to piss the customer off? Because there is absolutely no way to get a hold of them?
Please everyone, I need some advice here.
Click to expand...
Click to collapse
What i did was to go to htc website look for the feedback and ***** about them. After more than a week of trading email they are finally going to send someone to pick up my phone and deliver a loan phone to me. Not sure how this is going to workout this time.
I understand this is not the most appropriate place to post this, but I'm sure many of you have experienced the Samsung Repair Service Centre (I would post this in a Samsung sub-forum but I couldn't find one) and you will be able to give me some advice.
So, if you want the whole story of how my phone got broke, read this: http://forum.xda-developers.com/show...5#post28416155
In short, I completely broke my Samsung Galaxy Ace plus the day after I took it out of the box. It's seemingly 100% bricked (literally no sign of life, no lights no screen no sound, nothing).
I phoned Samsung up a couple days later (after nobody replied to my emails) and I organised it to be repaired.
It's been 11 days since I sent it back.
I phoned on the 7th day to ask if it had even got there because there were no updates on my samsung product repair status page since the day I first phoned them up. I also asked if the address I was given was right (Just put on envelope "FREEPOST SAMAN REP", that was it) because it sounded invalid.
I gave them the IMEI and was told that it had reached them. I said thank you and goodbye.
Yesterday, my product repair status had finally updated to : Cancelled by ASC Non Defect (Working properly)
I rang up again.
I was on the phone for 10 minutes with this guy and he told me that they had no record of my phone arriving. He handed me on to his supervisor who I spoke to for a further 20 minutes.
She confirmed that it had not reached them yet or it had been improperly logged or it was lost in the mail.
I sent her a copy of my proof of postage through email in case it was the latter, so they could "organize something for me if it comes to the worst case scenario"
Knowing their reply rate to my emails, I doubt they'll even see it.
So, I sent off my broken phone to them like they told me to, and now they've lost it... or the address they gave me was indeed wrong like I originally expected, however it has not been sent to the return address after 10 days. I doubt the Post Office is at any fault here.
I understand how at the beginning of this mess I was at fault. I made my phone faulty through my own carelessness...
However, since then I feel like there's been an awful lot more Samsung carelessness. And it sounds like if they don't find my phone they won't even replace it, otherwise the woman over the phone wouldn't have been so ambiguous. The way she said it I expected nothing more than book voucher in return for all my trouble and their incompetence.
It's very troubling to think that my £166 may have only bought me just 1 day of pleasure and many weeks of distress.
Anyway, I'm hoping I can make the best out of a bad situation.
I have very little respect for these types of companies, and I have no problem in wrangling out a few pounds from them when they have wronged me. If this doesn't get resolved soon, I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Me and my Dad have been able to get similar compensations for bad service through a letter and a phone call before.
Maybe I can do something similar here.
Does anybody have any helpful advice?
i don't see a delete option. i want to delete my previous thread. i select edit / delete but it only allows me to edit. when i delete everything that i said and then save it says my message is too short. please delete
I recently bricked my S3, I thought all was lost as it was my fault. I fond mobile tech videos, sent it to them back within 5 days of them getting it, updates as to status from them. I am very happy with their service.
Hey guys, first post here.
I'v had the Tf700 for about 3 weeks now, and finally decided to plug her into a dock.
When I do so, nothing happens. No notification, no audible beep, nothing.
When I first recieved the tab, I noticed what I believed was simple cosmetic damage to the metal bezel above the right dock slot.
Not sure if this is related, but it seems it has to be.
Dock IS functional with another Infinity
I have Swiftkey installed, but tried after a force stop and unistallation.
Next is factory reset, but I am confident this is hardware relataed.
Who should I contact regarding this?
I purchased from Amazon, but have PMed Gary.
Will post pics later
Any input is greatly appriciated
Thanks
Cam
nevermind, cant post pics yet
Have you tried turning it off and then on again?
aendsrr full
omahacrazymike said:
Have you tried turning it off and then on again?
Click to expand...
Click to collapse
I tried this method. It seems to be docked and working. Thank you, Sir....
...Of course I tried turning it off and on again.
If factory reset doesn't help, I would certainly consider RMA.
Mine had a scratch inside the mount from the very beginning, but it's been working fine, so I wasn't worried about that. I'm rather amazed you haven't tried it for these three weeks that you had it, especially after seeing some kind of damage, hopefully they'll believe you it was there from the beginning.
I sent them a RMA.
Only problem, device is unlocked.
Factory reset did not fix.
This should be interesting.
C.patrick said:
I sent them a RMA.
Only problem, device is unlocked.
Factory reset did not fix.
This should be interesting.
Click to expand...
Click to collapse
Shouldn't be a problem if it's only the dock that you're returning. Try telling them it's been working fine with another dock and also check in the meantime if it does just to know what you're dealing with
d14b0ll0s said:
Shouldn't be a problem if it's only the dock that you're returning. Try telling them it's been working fine with another dock and also check in the meantime if it does just to know what you're dealing with
Click to expand...
Click to collapse
Nono. Its the tab that is broken. Tried on 2 separate docks. Both dock work on another tab.
Just realized i can posts attachments
Sorry, now I see what you meant (it's probably time to sleep for me).
RMA and hope for the best (it's better to report these when you notice them, or at least check if it's working, btw). I believe there is no reason for them to reject your RMA, as unlocking had nothing to do with it, but keep us posted.
welp, finally got a answer
f you have any further questions and/or concerns related to this quote, please respond directly back to this email. Dear Mr. Patrick, Your RMA has been received; however there is a delay in processing as ( the boot-loader has been unlocked ), which is not covered under the ASUS manufacturer warranty. For your reference, please review the attached picture(s). For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com, http://support.asus.com, and/or refer to your User Manual. If you would like to continue with repairs for your ASUS product, please return the completed and signed credit card form by one of the following methods: Fax: 510-797-2102 (Attn: Megan) Email: (PDF/JPG formats accepted only) Payment will need to be received no later than ( 11/5/12 ) to prevent your RMA from being returned unrepaired on ( 11/6/12 ). Repair process is approximately 3-5 business days from once payment is approved (excludes: parts on backorder and/or shipping/transit time). Cost of repairs (all amounts are USD) – enter amounts on credit card form: Parts - $170.00 (Motherboard) Labor - $65.00 Shipping – please select one shipping method only on credit card form Sales Tax** – please select one option only on credit card form **Only if you reside in California or Canada will sales tax be charged. If you are outside California or Canada, please select “none”. IMPORTANT: It is required that all amounts and totals be filled in by you directly, based on the quote we have provided. All credit card forms must be received with a physical signature for credit card payment processing. If sending via email, you will need to complete the form, sign, and scan as a PDF/JPG format. Please be advised that we do not accept EchoSign. If the payment form gives you that option, please make sure not to use it. If any of this required information is missing/incorrect, Asus will request that you update and resubmit the form. It is important to provide a completed accurate form to avoid any delay in the repair process. Best regards, Megan ASUS
Click to expand...
Click to collapse
What to do now??
Hello ALl,
I am not a developer and do very little tinkering with my android phones. That being said, I recently shattered my Nexus 5's sreen and sent it into LG to get repaired. They sent it back as "not repairable: Epoxy Crack." I turned it on as it was still fully functional (minus the screen) when I sent it off. The phone booted up with a letterboxed version of the Nexus 4 boot screen and after going through an initial set up, I went to settings to find that the phone now says:
Android version - KeyLimePie
Baseband version - M8974A-1.0.25.0.15
Kernel version - 3.4.0-gaf7416a-00002-g97abe44 / [email protected] #1 / Thu Apr17 10:56:17 KST 2014
Build number - aosp_hammerhead-userdebug KeyLimePie / FAC140417_KRT01B PDK853385 test-keys
Also, under runtime, I can chose between Dalvik, ART, and ART Debug mode. Lastly, there are a few diagnostics apps installed on the phone.
I am not sure if any of this is helpful to any developers out there, but if it is, please let me know and I can try to pull an image of the phone for you to use.
I suspect it is some old Android image that they flash onto every phone to do repairs, but since they did not reset the phone to stock, I am happy to try and get the software to any of you if you want it.
mrfochs said:
Hello ALl,
I am not a developer and do very little tinkering with my android phones. That being said, I recently shattered my Nexus 5's sreen and sent it into LG to get repaired. They sent it back as "not repairable: Epoxy Crack." I turned it on as it was still fully functional (minus the screen) when I sent it off. The phone booted up with a letterboxed version of the Nexus 4 boot screen and after going through an initial set up, I went to settings to find that the phone now says:
Android version - KeyLimePie
Baseband version - M8974A-1.0.25.0.15
Kernel version - 3.4.0-gaf7416a-00002-g97abe44 / [email protected] #1 / Thu Apr17 10:56:17 KST 2014
Build number - aosp_hammerhead-userdebug KeyLimePie / FAC140417_KRT01B PDK853385 test-keys
Also, under runtime, I can chose between Dalvik, ART, and ART Debug mode. Lastly, there are a few diagnostics apps installed on the phone.
I am not sure if any of this is helpful to any developers out there, but if it is, please let me know and I can try to pull an image of the phone for you to use.
I suspect it is some old Android image that they flash onto every phone to do repairs, but since they did not reset the phone to stock, I am happy to try and get the software to any of you if you want it.
Click to expand...
Click to collapse
na, its an old pre kitkat prerelease, and has been known about for a long time. whats odd is thats what they flashed, instead of anything more recent. unless thats what their technician have, odd they didnt go with the factory img.
simms22 said:
na, its an old pre kitkat prerelease, and has been known about for a long time. whats odd is thats what they flashed, instead of anything more recent. unless thats what their technician have, odd they didnt go with the factory img.
Click to expand...
Click to collapse
It is even more odd as I have done a factory reset before sending it in so as to ensure that my account data and info was off the phone in the case that they were to send me a new phone instead of swapping out the components of the original. It was fun looking through the random debugging and testing apps they left on the phone. Thank fully my fiancee reads and speaks Korean and she could tell me what the on screen buttons said.
Anyway, thanks. I have decided since LG won't repair the screen, I will. I ordered the screen, digitizer, and front bezel from ETradeSupply and will try to save the phone myself once the part arrives. If all goes well with the replacement, I will flash hopefully back to factory original and then upgrade to 4.4 again.
In the meantime, it looks like a few more days with the Moto G (purchased as a back up phone while sorting out the screen on the Nexus 5).
Interesting to see that the Test Version's Kernel date is 17th April 2014...
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
While that build is technically old, like @vin4yak said, that kernel date is what's really throwing me off.
I'm on stock right now and KTU84P kernel reads it was created on March 17th, 2014
You should try and extract those troubleshooting apk's and share them with the community.
bitdomo said:
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
Click to expand...
Click to collapse
I am happy to try and make a backup, however I haven't the slightest clue how to go about doing it (like I said in original post I=newb).
mrfochs said:
I am happy to try and make a backup, however I haven't the slightest clue how to go about doing it (like I said in original post I=newb).
Click to expand...
Click to collapse
Unlock bootloader, flash twrp recovery make a backup where you select system and boot then you upload the backup somewhere.
mrfochs said:
Anyway, thanks. I have decided since LG won't repair the screen, I will. I ordered the screen, digitizer, and front bezel from ETradeSupply and will try to save the phone myself once the part arrives. If all goes well with the replacement, I will flash hopefully back to factory original and then upgrade to 4.4 again.
Click to expand...
Click to collapse
This is so strange. I have the EXACT same situation happening to me. I got my phone back from LG as unrepairable due to "epoxy crack" and now it has this testing Key Lime Pie version that is impossible to update from.
Please let me know if you're able to successfully do the repair yourself or flash back to factory original. From this thread, it seems it's not easy to.
Which part did you order from ETrade Supply?
http://www.etradesupply.com/catalogsearch/result/?q=nexus+5
There's zero reason for this to be happening except extreme incompetence on LG's service tech's part. I would get in contact with them and demand some free service because of this. It's bad enough they can't repair the phone, but it's 100x worse that they send the phone back to you in even worse condition.
No excuse for this. I would be looking for compensation, personally.
Sadly I've heard other worrying things about LG's "repair" service. They don't even seem to realize there's a final clip that needs to be engaged on the back of the phone or else NFC and Qi don't work. That's basic stuff and gives me no confidence in their tech's abilities.
LG Flashtool affects Sideloads?
bitdomo said:
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
Click to expand...
Click to collapse
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
mrfochs said:
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
Click to expand...
Click to collapse
It'll fail if you're using stock recovery?
mrfochs said:
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
Click to expand...
Click to collapse
Contact me on hangouts: [email protected]
Then I will make it work to flash google's rom. Only thing you have to do is let me connect to your PC through team viewer and connect your phone in fastboot mode to your PC.
Let me provide and update and go on a rant here for a bit. For anyone who cares to listen.
It took me 1 chat, 1 failed supervisor call back, and 3 consequent phone calls ultimately escalating to a supervisor to get LG to understand they made a mistake and send me a shipping label so they can get the factory test OS removed.
Here is a copy/paste from my first uncanny chat with an LG representative:
Mariangie: Unfortunately the OS they tested is the way they use to repair the phone and since it was not responding on that mode (service mode) that's when the phone is deemed unrepairable
Mariangie: and regretfully no it cant be put back into normal (customer) OS
lifeinpictures: that makes no sense
Mariangie: My sincere apologies
lifeinpictures: controls work just fine
lifeinpictures: it worked fine before I sent it
lifeinpictures: and controls and touch work just fine now
lifeinpictures: you cannot tell me that you guys purposely send items back with a testing operating system, meant for techs and not users
lifeinpictures: at the least, I should be able to get my product in the same state I sent it in
lifeinpictures: not WORSE
Mariangie: I truly apologize again for the inconvenience this may caused, I personally understand your position. I will certainly forward your comments and dissatisfaction about this matter.
lifeinpictures: I don't need you to forward anything, I need you to fix it.
lifeinpictures: you broke it
lifeinpictures: therefore you should fix it
Mariangie: I wish i have other options available, unfortunately the phone cant be put back into normal OS. It seems to have a physical damage that result in internal part not working
Mariangie: techs try to putting the phone into service OS but it is not working
Mariangie: making it not possible to have it repair
Mariangie: and no way to put back on normal mode
lifeinpictures: Mariange, I really doubt you know enough about the testing hammerhead OS to know what you're talking about
Mariangie: My sincere apologies
raul takahashi: an OS is not reliant on physical, operating parts
lifeinpictures: I understand, you feel upset about this
lifeinpictures: I truly apologize again for the inconvenience this represent
lifeinpictures: And again I wish i could have other options to supply you with
lifeinpictures: I'm afraid no other options to provide you with
Mariangie: Sorry Mr. LifeinPictures.
lifeinpictures: this is pretty much against the law Mariange
lifeinpictures: this is like giving you my car to repair a cracked window
lifeinpictures: and you give it back to me with a broken engine, which wasn't broken before
Mariangie: My sincere apologies, Again I wish i could have other options to supply you with, I'm afraid no other options to provide you with.
It took me all evening, but I finally reached a supervisor to resolve (interestingly, it's the exact same supervisor I had escalated to just 2 weeks ago. read below if interested. He immediately accepted the mistake, and finally offered a ship label to get the phone shipped back and fixed.
I have lost complete faith in LG as a company and will do everything I can to avoid them.
Previous history, copied and pasted from Google forum thread about cracked screen:
To quickly recap my history and experience with Nexus 5.
1. Buy Nexus 5.
2. Drop it on carpet from coffee table 2 feet tall, screen completely shattered. 4 months after purchase. (Owned 12 phones in my life, all handled way more abuse)
3. Pay LG $140 to repair.
4. LG sends me refurbished unit, not my original one repaired. I'm ok with this.
5. Buy heavy duty case because apparently this thing is fragile.
6. Lunch in an outside restaurant patio. Sunny day. Table is warm to the touch, but nothing anyone notices or cares about as they eat. I put my phone face down, glass on table. Pick up phone to leave, there is a crack from side to side of the phone. Just great. Can't even handle everyday situations, less severe than a hot car (for example).
7. Crack very soon start expanding to the rest of the phone. Now entire screen cracked.
8. Send to LG for repair, again.*
9. Phone comes back as unrepairable due to "epoxy crack". (B.S. this was less severe than my 1st one and phone is fully functional, electronically and mechanically. Research proves many recent attempts by other Nexus 5 owners sending cracked phones for repair have been denied)
10. Phone comes back worse than it was when sent, with testing factory OS instead of user OS. Unable to update from.
*=Customer service: 4 days go by since LG has possession of my phone. I call to ask for status, rep says "wait until we call your or email you". Next day, I get a UPS notice that phone is being shipped back. I call to find out why, speak to 3 reps, none can tell me anything other than "it's not repairable". 4th call reaches supervisor, who tells me it's due to "damaged electronics". It's a lie, but I give up.
(My theory on these newfound lack of willingness to replace screens:
LG / Google is aware they skimped on glass quality to keep the price low. They made a (decent) business decision to first do "whatever it takes" to keep customers happy and loyal. This includes fixing screens "outside of warranty" (since they know it's impossible for customers to prove a cracked screen is manufacturer fault) for a very reasonable cost of $140 which is close to cost (parts + labor) or potentially at a loss. This keeps the majority of owners at bay. Now, Nexus 6 is on the horizon and the loss or lack of revenue from these Nexus 5 screen repairs has surpassed expectation so they have advised their repair stations to deny them. They've done their part with an acceptable level of damage control and soon everyone will get a Nexus 6, move on, and forget the Nexus 5 was a debacle.)
lifeinpictures said:
This is so strange. I have the EXACT same situation happening to me. I got my phone back from LG as unrepairable due to "epoxy crack" and now it has this testing Key Lime Pie version that is impossible to update from.
Please let me know if you're able to successfully do the repair yourself or flash back to factory original. From this thread, it seems it's not easy to.
Which part did you order from ETrade Supply?
http://www.etradesupply.com/catalogsearch/result/?q=nexus+5
Click to expand...
Click to collapse
lifeinpictures said:
Let me provide and update and go on a rant here for a bit. For anyone who cares to listen.
It took me 1 chat, 1 failed supervisor call back, and 3 consequent phone calls ultimately escalating to a supervisor to get LG to understand they made a mistake and send me a shipping label so they can get the factory test OS removed.
Here is a copy/paste from my first uncanny chat with an LG representative:
Mariangie: Unfortunately the OS they tested is the way they use to repair the phone and since it was not responding on that mode (service mode) that's when the phone is deemed unrepairable
Mariangie: and regretfully no it cant be put back into normal (customer) OS
lifeinpictures: that makes no sense
Mariangie: My sincere apologies
lifeinpictures: controls work just fine
lifeinpictures: it worked fine before I sent it
lifeinpictures: and controls and touch work just fine now
lifeinpictures: you cannot tell me that you guys purposely send items back with a testing operating system, meant for techs and not users
lifeinpictures: at the least, I should be able to get my product in the same state I sent it in
lifeinpictures: not WORSE
Mariangie: I truly apologize again for the inconvenience this may caused, I personally understand your position. I will certainly forward your comments and dissatisfaction about this matter.
lifeinpictures: I don't need you to forward anything, I need you to fix it.
lifeinpictures: you broke it
lifeinpictures: therefore you should fix it
Mariangie: I wish i have other options available, unfortunately the phone cant be put back into normal OS. It seems to have a physical damage that result in internal part not working
Mariangie: techs try to putting the phone into service OS but it is not working
Mariangie: making it not possible to have it repair
Mariangie: and no way to put back on normal mode
lifeinpictures: Mariange, I really doubt you know enough about the testing hammerhead OS to know what you're talking about
Mariangie: My sincere apologies
raul takahashi: an OS is not reliant on physical, operating parts
lifeinpictures: I understand, you feel upset about this
lifeinpictures: I truly apologize again for the inconvenience this represent
lifeinpictures: And again I wish i could have other options to supply you with
lifeinpictures: I'm afraid no other options to provide you with
Mariangie: Sorry Mr. LifeinPictures.
lifeinpictures: this is pretty much against the law Mariange
lifeinpictures: this is like giving you my car to repair a cracked window
lifeinpictures: and you give it back to me with a broken engine, which wasn't broken before
Mariangie: My sincere apologies, Again I wish i could have other options to supply you with, I'm afraid no other options to provide you with.
It took me all evening, but I finally reached a supervisor to resolve (interestingly, it's the exact same supervisor I had escalated to just 2 weeks ago. read below if interested. He immediately accepted the mistake, and finally offered a ship label to get the phone shipped back and fixed.
I have lost complete faith in LG as a company and will do everything I can to avoid them.
Previous history, copied and pasted from Google forum thread about cracked screen:
To quickly recap my history and experience with Nexus 5.
1. Buy Nexus 5.
2. Drop it on carpet from coffee table 2 feet tall, screen completely shattered. 4 months after purchase. (Owned 12 phones in my life, all handled way more abuse)
3. Pay LG $140 to repair.
4. LG sends me refurbished unit, not my original one repaired. I'm ok with this.
5. Buy heavy duty case because apparently this thing is fragile.
6. Lunch in an outside restaurant patio. Sunny day. Table is warm to the touch, but nothing anyone notices or cares about as they eat. I put my phone face down, glass on table. Pick up phone to leave, there is a crack from side to side of the phone. Just great. Can't even handle everyday situations, less severe than a hot car (for example).
7. Crack very soon start expanding to the rest of the phone. Now entire screen cracked.
8. Send to LG for repair, again.*
9. Phone comes back as unrepairable due to "epoxy crack". (B.S. this was less severe than my 1st one and phone is fully functional, electronically and mechanically. Research proves many recent attempts by other Nexus 5 owners sending cracked phones for repair have been denied)
10. Phone comes back worse than it was when sent, with testing factory OS instead of user OS. Unable to update from.
*=Customer service: 4 days go by since LG has possession of my phone. I call to ask for status, rep says "wait until we call your or email you". Next day, I get a UPS notice that phone is being shipped back. I call to find out why, speak to 3 reps, none can tell me anything other than "it's not repairable". 4th call reaches supervisor, who tells me it's due to "damaged electronics". It's a lie, but I give up.
(My theory on these newfound lack of willingness to replace screens:
LG / Google is aware they skimped on glass quality to keep the price low. They made a (decent) business decision to first do "whatever it takes" to keep customers happy and loyal. This includes fixing screens "outside of warranty" (since they know it's impossible for customers to prove a cracked screen is manufacturer fault) for a very reasonable cost of $140 which is close to cost (parts + labor) or potentially at a loss. This keeps the majority of owners at bay. Now, Nexus 6 is on the horizon and the loss or lack of revenue from these Nexus 5 screen repairs has surpassed expectation so they have advised their repair stations to deny them. They've done their part with an acceptable level of damage control and soon everyone will get a Nexus 6, move on, and forget the Nexus 5 was a debacle.)
Click to expand...
Click to collapse
Good on you for standing up to their B.S. as there's just no excuse for that to happen. We can't argue with their reasoning for not repairing (it's up to them to decide if they want to attempt a repair for $140, after all) but they can't be so lazy/incompetent as to not reload the proper software on there. It would take them what, a couple minutes? Similar to how they're not engaging people's NFC/Qi charger on the back of the phone which should be obvious to techs who's job it is to work with these devices.
Don't forget you can always bring your phone into an independent repair shop, they won't refuse your money though I doubt their attention to detail will be much better than your average LG tech.
remove lg version?
I have the same problem. Is it possible to root this phone and remove the LG flash version and put KitKat on there?
naparama said:
I have the same problem. Is it possible to root this phone and remove the LG flash version and put KitKat on there?
Click to expand...
Click to collapse
Are you the one who contacted me on email?
yes
bitdomo said:
Are you the one who contacted me on email?
Click to expand...
Click to collapse
yes, that was me, thanks.
loop after flash
naparama said:
yes, that was me, thanks.
Click to expand...
Click to collapse
hi, I flashed the stock android after unlocking bootloader, but now it is stuck in a boot loop. I also I noticed that when it flashed, after finishing, it said boot.sig recovery.sig system.sig werent found. when I tried to boot in the safe mode, the little green android man was on his back with a red exclamation point. any thoughts?
I thought it important to share this experience.
Background:
I purchased my tablet in Sept 2012, unlocked it, and after awhile, settled on a CleamRom version that hit the sweet spot and left it that way for 3 years. Recently I got curious about the current custom ROM's and, forgetting what I used to know, screwed up and soft-bricked the tablet. I recovered it by pushing the stock firmware back onto it, but that process relocked the tablet.
I tried the unlock tool for weeks but just kept getting the dreaded "network connectivity issue" error. I contacted Asus customer support, and to my surprise, they (EmmaZhang) tried to help. She said they reset something at the Asus database and to try again, unfortunately I had the same result.
I was told to get an RMA and send the tablet in (N American service center, Grapevine, TX), and with some reluctance, I did as advised. After about a week or so, I got an email with an invoice for $341 to replace the motherboard and I had to pay or they would send the tablet back. I had packed the tablet extremely well and was sure there was a mistake. Weeks of back and forth emails ensued, I won't get into the level of frustration I experienced with the different and frankly ignorant responses I received from them but I was told that the tablet would not boot to the OS, and the only way to proceed was to replace the motherboard, and I was constantly urged to pay the invoice amount or they would send the tablet back. I was also told emphatically that they do not help with unlocking a device (what's up with that EmmaZhang ?) Eventually, they got tired of my protests and sent the tablet back.
Guess what? The tablet boots just fine, it's exactly as it was when I sent it in, and to my surprise, the unlock tool worked first time, and I am happily running ZombiPop with 9000 Quadrant scores. What is my take on this? The level of incompetence and/or lack of communication would have to be so high that I can't believe it. I can only believe that this was a deliberate attempt to defraud me of $341, and I wonder how many times they've done this.
Believe want you want, but again, I thought it was important to bring this experience to light.
Moderator Edited
Post edited - selling is not permitted on XDA.
I've had similar happen with ASUS notebook repair. There are plenty of horror stories to be found on the net about that.
I sent in a notebook because of a defective LCD and they replaced the LCD with one that had a deep gouge in it. As if it had been sliced with a knife.