[Completed] Help with chinese phone factory reset. - XDA Assist

Hello there.
I bought a fake Lenovo S820T phone from aliexpress and i was really positively impressed by this phone. The only drawback was that this phone ROM had malware in it that was installing strange apps, displayed strange full screen ads from time to time and was doing strange things like opening browser and browsing for random stuff and also was connecting to internet by it self on data connection.
Few days ago Android blocked and i had to restart the phone after which i can only see several messages "Unfortunately, the process com.google.process.gapps has stopped." after the Android starts and the whole screen is black... nothing except when i hold the power button i can see the "Power off" and "Reboot" menu... I tried to do a factory reset but this doesnt fix anything, after the factory reset and after the phone reboots its the same black screen and the error messages... I found the ROM so that I can reinstall it using the MTK droid tools but I cant connect to the phone since i had the phone set on "charge only" from the usb options... btw its 4.4.2 android version.
Can anyone tell me how can I connect the phone so that i can use the mtk droid tools to reinstall the rom on it or if i can do anything else to restore the phone?
Thanks in advance and best wishes.

svarcko said:
Hello there.
I bought a fake Lenovo S820T phone from aliexpress and i was really positively impressed by this phone. The only drawback was that this phone ROM had malware in it that was installing strange apps, displayed strange full screen ads from time to time and was doing strange things like opening browser and browsing for random stuff and also was connecting to internet by it self on data connection.
Few days ago Android blocked and i had to restart the phone after which i can only see several messages "Unfortunately, the process com.google.process.gapps has stopped." after the Android starts and the whole screen is black... nothing except when i hold the power button i can see the "Power off" and "Reboot" menu... I tried to do a factory reset but this doesnt fix anything, after the factory reset and after the phone reboots its the same black screen and the error messages... I found the ROM so that I can reinstall it using the MTK droid tools but I cant connect to the phone since i had the phone set on "charge only" from the usb options... btw its 4.4.2 android version.
Can anyone tell me how can I connect the phone so that i can use the mtk droid tools to reinstall the rom on it or if i can do anything else to restore the phone?
Thanks in advance and best wishes.
Click to expand...
Click to collapse
Hi svarcko
Thank you for using XDA Assist
As we do not have an specific forum dedicated for your device yet, our experts at the below forum should be able to help you. Please be welcome to post over in there.
Android Q&A, Help & Troubleshooting
Nice regards and good luck.
.

thanks kdio for replying to my post, i was searching for the right spot where i can post a question like this but coundnt find it thats why i posted here. please feel free to delete or move my post to the right forum category. thanks again and best wishes.

svarcko said:
thanks kdio for replying to my post, i was searching for the right spot where i can post a question like this but coundnt find it thats why i posted here. please feel free to delete or move my post to the right forum category. thanks again and best wishes.
Click to expand...
Click to collapse
Hi svarcko
Thanks for your reply.
You are welcome all time :good:
We will be preserving your post right here cause it's much valuable for us, if you don't mind.
Nice regards and good luck.
.

Related

O2 XDA Orbit wont turn

Hi,
Im new to this forum so it would be great if you guys helps me out. Yesterday i installed a touchflo program on to my phone which had windows mobile 5 and i stopped the installation half way and decided to restart my phone because it was running slow ,but when i turned the my phone it turns off as soon as the phone shows the main screen. I know what ive done wrong, now i wanted to reinstall windows mobile 5 or windows mobile 6. I google serched 'how to install window mobile 5 ' and i found lots of help from many xda forums including this forum but in every single one of those tutorials it says that that the phone had to be turned on and i cant turn on my phone. I would realy appreciate if you guys help me out here because this my phone is the best phone i had.
Thanks
Hi there,
Suggest you have a good read in this section : http://forum.xda-developers.com/forumdisplay.php?f=362
Also look in the Artemis wiki to know how to do a hard reset, try this first to see if you can at least get it working.
If not, look in the wiki to learn how to start in bootloader, this is essential if you want/need to flash a new rom. If you can get into bootloader then all should be well, read how to flash, follow the instructions and good luck.
how do you get the bootlaoder. Im not very good at fixing phones at all
Tarame said:
how do you get the bootlaoder. Im not very good at fixing phones at all
Click to expand...
Click to collapse
The bootloader is invoked by pressing down the Record button and using the stylus at the same time to press the RESET button at the left side
THe above was taken from the wiki here : http://wiki.xda-developers.com/index.php?auto_redirect=1&pagename=TitleSearch&s=artemis
You will find many items of help here and you should look here before posting my friend. Do some reading and take your time, it took me 30 seconds to find that answer
I really apreciate your help. Thanks!!!

[Completed] Crash loop due to stuck text-to-speech download

Hello,
I'm trying to get an Alcatel Idol X (One Touch 6040D, no custom roms or modifications) out of a crash loop, but have been unsuccessful so far. The trouble started when the phone wanted to download and install text-to-speech voice data ("Female for English"). At some point this download/install crashes, causing the phone to reboot. When rebooting the phone hangs on the Alcatel screen with white background. I have to power it off then on again. Then it boots and starts the download/installation again, causing it to crash seconds after.
I've tried the following to no avail:
Clear cache partition from recovery menu.
Force stopping "Download Manager" and clearing cache & data. I have to be very quick to do this, otherwise the phone reboots. Unfortunately clicking the clear buttons has no effect. The used disk space stays the same (80.00KB data, 12.00KB cache). The phone will not reboot at this point, but many apps (Google Play, Settings,...) and processes are crashing repeatedly (android.process.acore, android.process.media and com.google.process.gapps). Eventually, so much has stopped working that the phone reboots.
There's a thread, I found almost a month ago on Androidcentral, about this very same problem. But what worked for the thread starter and other people, i.e. the clearing of cache and data of the "Download Manager" doesn't work for me. Probably because the cache/data clearing is not actually executed. So that might be something to look into further. See point two above. My replies in that thread haven't been responded too, unfortunately.
I'm aware that the cleanest solution is probably a factory reset from the recovery menu. However that would mean data loss of photos and app data, that haven't been backed up. My main goal is to get the phone into a state that a recovery/syncing of that data can be done. After, I don't mind doing a factory reset.
Any help is greatly appreciated!
Kind regards,
eXistenZ_69
eXistenZ_69 said:
Hello,
I'm trying to get an Alcatel Idol X (One Touch 6040D, no custom roms or modifications) out of a crash loop, but have been unsuccessful so far. The trouble started when the phone wanted to download and install text-to-speech voice data ("Female for English"). At some point this download/install crashes, causing the phone to reboot. When rebooting the phone hangs on the Alcatel screen with white background. I have to power it off then on again. Then it boots and starts the download/installation again, causing it to crash seconds after.
I've tried the following to no avail:
Clear cache partition from recovery menu.
Force stopping "Download Manager" and clearing cache & data. I have to be very quick to do this, otherwise the phone reboots. Unfortunately clicking the clear buttons has no effect. The used disk space stays the same (80.00KB data, 12.00KB cache). The phone will not reboot at this point, but many apps (Google Play, Settings,...) and processes are crashing repeatedly (android.process.acore, android.process.media and com.google.process.gapps). Eventually, so much has stopped working that the phone reboots.
There's a thread, I found almost a month ago on Androidcentral, about this very same problem. But what worked for the thread starter and other people, i.e. the clearing of cache and data of the "Download Manager" doesn't work for me. Probably because the cache/data clearing is not actually executed. So that might be something to look into further. See point two above. My replies in that thread haven't been responded too, unfortunately.
I'm aware that the cleanest solution is probably a factory reset from the recovery menu. However that would mean data loss of photos and app data, that haven't been backed up. My main goal is to get the phone into a state that a recovery/syncing of that data can be done. After, I don't mind doing a factory reset.
Any help is greatly appreciated!
Kind regards,
eXistenZ_69
Click to expand...
Click to collapse
Hello and thank you for using XDA Assist.
I'm sorry to hear about your trouble. There is no forum specifically for the Alcatel Idol X but you may want to ask your question with all relevant details in the friendly general Android Q&A, Help & Troubleshooting forum at http://forum.xda-developers.com/android/help. That's a good place to start where members familiar with your device might be able to advise you. One thing you could try would be temporarily remove the SIM and stay away from your usual WIFI hotspots, then try booting the phone. There is small chance that it would cause the Download Manager to give up and quit in an orderly fashion, but I'm merely guessing. Since your device is not widely used, please be patient and give the experts in the Q&Q forum plenty of time to respond.
Good luck!
Hello Mike,
thanks for your reply. The trouble I'm having seems not specific to the Alcatel Idol X. In the thread on Androidcentral, people with Samsung and LG devices experienced the same crash loop.
Removing the sim and disabling Wifi had no effect on the problem. Curiously enough I'm not able to enable Wifi again.
How do I proceed with asking the question in General Android Q&A? Do I just create a new thread and copy/paste the content of my initial post? Or does a moderator have to move the thread?
Kind regards,
eXistenZ_69
eXistenZ_69 said:
Hello Mike,
thanks for your reply. The trouble I'm having seems not specific to the Alcatel Idol X. In the thread on Androidcentral, people with Samsung and LG devices experienced the same crash loop.
Removing the sim and disabling Wifi had no effect on the problem. Curiously enough I'm not able to enable Wifi again.
How do I proceed with asking the question in General Android Q&A? Do I just create a new thread and copy/paste the content of my initial post? Or does a moderator have to move the thread?
Kind regards,
eXistenZ_69
Click to expand...
Click to collapse
The easiest way would be for you to create a new thread with all the information that the members there will need to come up with suggestions for you. For future reference: if you want to make sure your data can be easily recovered or transferred from one device to another, consider using the Google sync option (generally found in Settings as "Backup and Reset" or some similar name) that allows you, for example, to recover most apps and data after a factory reset. Someone in the Q&A Forum is bound to have some ideas for you.
Once again, good luck!
Thanks again, Mike. New thread created here.
I will definitely be more vigilant about syncing and backuping!
Cheers,
eXistenZ_69

[Completed] Wikipad 7 Stuck in Setup Wizard Loop (More Info In Thread).

I have recently purchased a Wikipad 7 tablet and have been using it for a few weeks. I rooted the tablet using KingoRoot and the root was successful. Using a app included with the root called Superuser I deleted some system files I considered safe to do so in order to speed up the tablet and free up some space and the tablet worked fine after doing so. A couple of days later, I decided to perform a factory reset in order to get rid of multiple large files I had downloaded but could not have the effort to find. The reset went as normal until I tried connecting to wifi in the setup wizard. A screen showing 'Connecting to wifi' appears for some time before the message 'Unfortunately, Setup Wizard has stopped.' appears and I'm taken back the first screen where I have to choose my language. I have tried multiple times to connect to wifi successfully but to no avail. I have tried things such as turning off the router in order to bypass the process but the screen that appears after skipping wifi configuration (the one which asks permission to let google access your location) shows the same message after tapping on the left or right arrows located at the bottom to let me proceed through the setup or go back.
I have tried to search the internet for a solution to this problem, but the solutions were unexpectedly complicated for me to get around as I not understand some of the terminology used and the steps to fixing the problem seem to be specifically for one kind of device.
If anybody could have any knowledge on how to solve this problem then help would be greatly appreciated. It would be preferable if the method to fixing this problem would be as simple as possible to perform and understand. If you would like any additional information regarding the tablet in order to help with solving the problem, please to not hesitate to ask as I will provide all I can.
Yet again, any kind of help would be greatly appreciated!
King_Asad said:
I have recently purchased a Wikipad 7 tablet and have been using it for a few weeks. I rooted the tablet using KingoRoot and the root was successful. Using a app included with the root called Superuser I deleted some system files I considered safe to do so in order to speed up the tablet and free up some space and the tablet worked fine after doing so. A couple of days later, I decided to perform a factory reset in order to get rid of multiple large files I had downloaded but could not have the effort to find. The reset went as normal until I tried connecting to wifi in the setup wizard. A screen showing 'Connecting to wifi' appears for some time before the message 'Unfortunately, Setup Wizard has stopped.' appears and I'm taken back the first screen where I have to choose my language. I have tried multiple times to connect to wifi successfully but to no avail. I have tried things such as turning off the router in order to bypass the process but the screen that appears after skipping wifi configuration (the one which asks permission to let google access your location) shows the same message after tapping on the left or right arrows located at the bottom to let me proceed through the setup or go back.
I have tried to search the internet for a solution to this problem, but the solutions were unexpectedly complicated for me to get around as I not understand some of the terminology used and the steps to fixing the problem seem to be specifically for one kind of device.
If anybody could have any knowledge on how to solve this problem then help would be greatly appreciated. It would be preferable if the method to fixing this problem would be as simple as possible to perform and understand. If you would like any additional information regarding the tablet in order to help with solving the problem, please to not hesitate to ask as I will provide all I can.
Yet again, any kind of help would be greatly appreciated!
Click to expand...
Click to collapse
Hello and thank you for using XDA Assist.
I'm sorry to hear about your trouble. We cannot provide technical support and other members can't reply to your posts here on XDA Assist and there is no forum specifically for the WIkipad family of devices but you may want to ask your question with all relevant details in the friendly general Android Q&A, Help & Troubleshooting forum at http://forum.xda-developers.com/android/help. That's a good place to start where members familiar with your device might be able to advise you.
Good luck!
EDIT: Member has now posted in the suggested area. Thread closed.

[Completed] please help with resetting ZTE Axon

Hello.
I have the ZTE axon A1R (not pro) and about a month ago I received a notification for a update to marshmallow 6.0 and so I went through the process, and it completely froze and would not boot.
Since then I did a factory reset however I cannot get passed the sign in screen where it asks you to sign in with the gmail that was previously associated with the phone. I have done this countless times and it simply does not accept the email even though it is correct. I have initially waited 3 days and since then tried many many times but it simply throws me back to the sign in screen.
I have tried the other option where google sends a code digit and this doesnt work wither.
I have been in contact with zte customer service but it is a complete joke. They have done absolutely nothing to help me and what I thought would take a couple of days at the most to fix, has now been over a month and is very frustrating. They keep sending me email to "wait and that they forwarded my concerns to the appropriate people to help" however this has not happened in over a month now.
what can I do? (I tried searching for this problem here on xda forums and google in general but cannot find the relevant information. Mostly what I find is stuff for the pro version of this phone)
Thank you
Hi !
Is this thread useful ?
Cheers !
xanthrax said:
Hi !
Is this thread useful ?
Cheers !
Click to expand...
Click to collapse
hi,
thanx for trying to help but sadly the above is for the Axon 7.
i am only able to find information (on xda) regarding Axon 7 and axon pro neither of which is my phone.
mine is the regular axon (A1R) http://www.gsmarena.com/zte_axon-7686.php
I should note that I am not so much interested in rooting it or anything like that.
I just want to be able to use it again under any circumstance but I simply cannot get passed the "sign in with email previously associated with this phone" because it keeps sending me back after I put in the correct information.
ZTE has been a complete failure in helping me even though it was their update that has cause me problems in the first place
Try to change the email password from another device, a pc maybe
Sent from my SHIELD Tablet using Tapatalk
xanthrax said:
Try to change the email password from another device, a pc maybe
Sent from my SHIELD Tablet using Tapatalk
Click to expand...
Click to collapse
I have done that.
no go.
and the weird thing is that, when i do type in the wrong password, it knows, and says so... but when I type in the correct one, it doesnt say anything, just jumps right back into the 'please sign in with the email associated with this password' screen.
I think it may be a issue with the update itself.
I cannot get passed the 'verify your account'
page. I tried everything, I keep putting in the
correct email and password, and even trying with the
code that google sends via text, and it always just
sends me back to the 'verify your account'.
THis is a problem with ZTE update. It fails to
recognize the previous email that was associated to
the phone.
When I power the phone while holding the 'up' button
and go into android recovery, it says:
ZTE/P897A10_ROGERS/billy
6.0.1/MMB29M/20160707.005703
So it seems that even though I have reset the phone
into factory reset, it has still applied the 6.01
update which is not what the phone came with when I
bought it (it came with 5.01)
Perhaps this is the problem and why it is not
recognizing the email associated with the phone.
I dont know why it says "ROGERS/billy"
Rogers is not the carrier that I am with and billy is
not my name.

[Completed] I need help with a hacked possibly hidden root phone attack & i really don't know muc

I need help with a hacked possibly hidden root phone attack & i really don't know muc
I felt my phone was 'hacked', it was echoing during calls, getting really hot, passwords & secret questions on my emails were being changed, FB password changed & picture login disabled etc. etc. I BELIEVE my device Samsung J1mini is rooted HOWEVER somehow hidden cas most apps say it's not rooted but I found a hidden /root file & Superuser was only to be granted access with 'android.permissions', ok explaining it best I can. I also have PC Acer Laptop. USB ports disabled won't charge my phone. ESET picked up a virus but it disappeared b4 I could press Y to delete. Renamed I believe. The top of windows go green when I click in them the same person said Crypto something which he explained as ransomware but I've had no demands & drive has been wiped so many times there is nothing to hold to ransom. I seriously need help. Just bought a Huawei Y9 Elite LYO-02 but it's only 4 weeks old, got a new sim with new number & EXACTLY same things are happening again. So I factory reset it (whilst off) cas a password I didn't put there prevented me from phone factory resetting it. Now I'm stuck on the gmail screen & NONE of my emails work. I've watched you tube videos on how to bypass this screen but no success yet. I asked someone I didn't know very well to help & he installed Terminux/Linux on my phone & told me it was just underneath my phone he accessed, what I now realize is he was most likely setting it up so he could remote control it from his PC or IPhone 6 & he had to install Linux. I hate liars.... now wondering instead of helping he saw an opening & made the hole bigger & this guy does IT. HELP! Please be kind. I wanna boot whoever is in out & take control by rooting phone myself. And taking admin privileges back on my Acer. I am administrator but u wouldn't think so. It's running Windows 8.1.
Urgent replies please. This whole thing is doing my head in. But I'm smart & willing to learn. Someone patoent please Show Me the Light lol
Hi there and welcome to assist,
Unfortunately there is nothing about your question/device on XDA forum. Try a Google search first or contact the manufacturer for stock firmware and flashing instructions.
You'll have to create an account to post in the main forums if you have any other questions.
Good luck

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