Sony xperia z5 white mark, dead pix and yellow spot - Xperia Z5 Q&A, Help & Troubleshooting

Hi Im Adam. I'm new here.
I have problem with my Z5. I use this phone 2 month and one day I see wird spot, mark, oil,white. And very fast have high temperature (I now series Z always have high temp) . I send 3 photo. Yellow spot finde close sim/SD card. https://photos.google.com/photo/AF1QipO0g9V71HrMPwhAj63gbDw-DltaU8hEvPAiLvQr?hl=pl
https://photos.google.com/photo/AF1QipM8c5LnEq8ZY6IEGRvQj61X1QLJfIbu5g3w6lFh?hl=pl

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Strange Behavior of Screen

P3110 white 8 gig
purchased from carphone
noticed later on that the screen back ground is behaving ab normal
the led is going up and low but if i look closely i can notice it the blink is very rare, but i can feel it in a part of second...specially when dark back ground etc youtube or any dark wallpaper..:highfive:
and some slight sounds also being noticed when switching between pages
i found it weird when i compared with the same model but black colour
been to store asked them to replaced they gave me another new one, but same problem i figured out its the issue with color or its normal with every white P3110 8 gig
just need to know
cuz this led illumination happened with one of my old satios caused dead after couple of months.
please add comments as per ur experience
thanks
Thread moved to Q & A section, post in the relevant section next time.

[Q] Should i send my n5 to repair?

Hi ,
So....long story made really short. My cat decided to drop my n5 (white) from about 50 cm , at first i noticed no visual damage whatsoever and i tought ok... lucky day!!.
But (always a but) after close inspection i noticed 2 things :
- A white hue below the front facing camera ( a very light lightbleed perhaps ) , its really only visible when the black notification bar backgrounds it.
- A increased ( very!! ) battery drain caused by a ocasional surge of heat ( it seems to happen when inside a pocket and especially if the bat is below 50% ) , wich is puzzling me since my n5 pre-drop was always very cool.
So what do u guys think... i'm i paranoid or should i send it for a look. Trouble is i'ts my daily driver and atm my only phone....
Kind regards
I don't even want to know how your cat dropped your phone only 50cm. That's nothing. I doubt that did any damage
Probably paranoia from the drop. 50cm is a little under the average person's waist. Should be fine.

does this phone overheat when using camera?

Hi guys, my cousing will buy a new phone that have dual sim slot. o recommended the z3 and s5, but i think z3 is better overall. but i want to know if on normal usage of camera it will shutdown, or is just in 4k?
he lives in a very hot city, like 38c at noon, also he work a lot driving the car, is it possoble that the ambient temperature is high, he using high brightness, or gps and try to take a normal picture the camera will shutdown? some time ago i saw a review of xperia z2, and the girl just opened the camera to show the interface and the message appeared and the camera was shutdown, i am worried that maybe this could happen with z3.
Info
leandronb said:
Hi guys, my cousing will buy a new phone that have dual sim slot. o recommended the z3 and s5, but i think z3 is better overall. but i want to know if on normal usage of camera it will shutdown, or is just in 4k?
he lives in a very hot city, like 38c at noon, also he work a lot driving the car, is it possoble that the ambient temperature is high, he using high brightness, or gps and try to take a normal picture the camera will shutdown? some time ago i saw a review of xperia z2, and the girl just opened the camera to show the interface and the message appeared and the camera was shutdown, i am worried that maybe this could happen with z3.
Click to expand...
Click to collapse
some of the problems with 4K recording and overheating was solved in firmware update...
but thr s special condition for u cause u have both bug in software and also weather!
put it on ice after overheating...
My Z3 overheats after taking about 10-15 pics in manual mode. Video recording is ok for about 15 min.

XPERIA XA battery unable to charge while in use

Hello all,
I've recently bought an Xperia XA and have been satisfied with the device itself, i know its a new phone and we could await some updates, but what i encountered last night made me create an account here and ask.
I was low on battery, basically 1% and attached it to the charger i received with the phone itself, thus the phone goes into normal mode no battery saving or stamina, nothing and no third party apps installed for it. I started browsing Instagram, through google chrome, and even though the phone was charging it couldn't get up even 1% for the time I was on it, basically 30mins almost.
Now, your thoughts, I see on the forums the battery drains fast, cannot basically use it without stamina mode, but do you think that this is 'normal' or should I go back and ask for a different device?
Do you think the updates to the system itself will solve the problems in the future? I was on an Xperia M2 before and was really satisfied, battery lasted whole day no stamina mode, no problem. And from the specifications I read its supposed to have a good battery(XA).
Thank you,
Friction
Friction117 said:
Hello all,
I've recently bought an Xperia XA and have been satisfied with the device itself, i know its a new phone and we could await some updates, but what i encountered last night made me create an account here and ask.
I was low on battery, basically 1% and attached it to the charger i received with the phone itself, thus the phone goes into normal mode no battery saving or stamina, nothing and no third party apps installed for it. I started browsing Instagram, through google chrome, and even though the phone was charging it couldn't get up even 1% for the time I was on it, basically 30mins almost.
Now, your thoughts, I see on the forums the battery drains fast, cannot basically use it without stamina mode, but do you think that this is 'normal' or should I go back and ask for a different device?
Do you think the updates to the system itself will solve the problems in the future? I was on an Xperia M2 before and was really satisfied, battery lasted whole day no stamina mode, no problem. And from the specifications I read its supposed to have a good battery(XA).
Thank you,
Friction
Click to expand...
Click to collapse
Not sure about the charging but one thing I never do is use a device whilst charging, there is a known wifi bug that doesn't let the device reach deap sleep on the original firmware are you on the latest firmware version as the wifi bug is fixed and there's a new kernel aswell apparently I also recommend either a factory reset or software repair once latest firmware is available. How is it compared to the m2 as I'm making the same upgrade next week all being well and I'm following everything closely it's a stunning looking device only had a few brief goes with one don't know whether to get black/charcoal one or lime gold one
aidy.lucas said:
Not sure about the charging but one thing I never do is use a device whilst charging, there is a known wifi bug that doesn't let the device reach deap sleep on the original firmware are you on the latest firmware version as the wifi bug is fixed and there's a new kernel aswell apparently I also recommend either a factory reset or software repair once latest firmware is available. How is it compared to the m2 as I'm making the same upgrade next week all being well and I'm following everything closely it's a stunning looking device only had a few brief goes with one don't know whether to get black/charcoal one or lime gold one
Click to expand...
Click to collapse
The current build number is 33.2.A.2.35 and I did do a factory reset since the update but didn't help much. For eg I've taken it off the charger this morning @ 6.00 and haven't been using it much, a couple of viber messages and pictures taken, one short call (under 1 min) basically its on my desk while I'm at work, only chatting with my gf a bit. And it dropped right now to 40% . And it is in Stamina mode, with optimization disabled for viber and whatsapp.
*edit call quality way better than m2 forgot that*
Now compared to the M2, hands down like going from a zastava car(serbian) to a benz i'd say, works flawlessly, the camera both front and back is better than expected, zoom is nice, design and aluminium body are perfect with slight screen curvature. It says mid range but certainly doesn't feel like it. Only issue beside the battery is finding accessories for it, screen protection or casing, at least in Serbia, as it is brand new, most people in shops haven't even heard of it.
Friction117 said:
The current build number is 33.2.A.2.35 and I did do a factory reset since the update but didn't help much. For eg I've taken it off the charger this morning @ 6.00 and haven't been using it much, a couple of viber messages and pictures taken, one short call (under 1 min) basically its on my desk while I'm at work, only chatting with my gf a bit. And it dropped right now to 40% . And it is in Stamina mode, with optimization disabled for viber and whatsapp.
*edit call quality way better than m2 forgot that*
Now compared to the M2, hands down like going from a zastava car(serbian) to a benz i'd say, works flawlessly, the camera both front and back is better than expected, zoom is nice, design and aluminium body are perfect with slight screen curvature. It says mid range but certainly doesn't feel like it. Only issue beside the battery is finding accessories for it, screen protection or casing, at least in Serbia, as it is brand new, most people in shops haven't even heard of it.
Click to expand...
Click to collapse
Only cases I've seen myself are genuine Sony ones, a shell type and the leather flap type screenprotectors try mediadevil the best non tempered glass ones I've found been using them on my M2 for a while

XZ Bugs & Issues

I am experiencing some issues & bugs on my XZ mainly:
1. Bluetooth turns on after turning off Airplane Mode
2. Screen turns hazy or whitish (when on a dark theme) all of a sudden
3. Some notifications are still getting through (popping out from the top screen) even when i turned them off under Settings and within app (Read: Viber ad Google+)
4. NFC tag seem very fragile and I fear it might come off anytime especially when you put it in your pocket everyday.
5. Screen on time is just over 5 hours. Is that a good number?
I bought my phone 48 hours ago from brand new.
Any comments & advice please. Cheers.
Gino76ph said:
I am experiencing some issues & bugs on my XZ mainly:
1. Bluetooth turns on after turning off Airplane Mode
2. Screen turns hazy or whitish (when on a dark theme) all of a sudden
3. Some notifications are still getting through (popping out from the top screen) even when i turned them off under Settings and within app (Read: Viber ad Google+)
4. NFC tag seem very fragile and I fear it might come off anytime especially when you put it in your pocket everyday.
5. Screen on time is just over 5 hours. Is that a good number?
I bought my phone 48 hours ago from brand new.
Any comments & advice please. Cheers.
Click to expand...
Click to collapse
Point 4. Are you referring to this small round sticker in this picture http://www.mobil.se/sites/mobil.se/files/Xperia-X-06.jpg?itok=vDZ4wN7A
If so, then that is no more then a sticker simply as an indication to the user when they first take the phone out of the box - that this is where the NFC chip is located within the phone and not on the back as traditionally it might be.
Therefore you can remove this sticker, as your now aware where the NFC chip is located on the device.
Without that sticker users would naturally assume NFC was on the back of the phone thus you'd think NFC isn't working. Hence the polite sticker is simply to inform you that it's actually on the front. I repeat you can remove and rubbish that sticker.
If I've assumed incorrectly then I apologise.
Gino76ph said:
I am experiencing some issues & bugs on my XZ mainly:
1. Bluetooth turns on after turning off Airplane Mode
2. Screen turns hazy or whitish (when on a dark theme) all of a sudden
3. Some notifications are still getting through (popping out from the top screen) even when i turned them off under Settings and within app (Read: Viber ad Google+)
4. NFC tag seem very fragile and I fear it might come off anytime especially when you put it in your pocket everyday.
5. Screen on time is just over 5 hours. Is that a good number?
I bought my phone 48 hours ago from brand new.
Any comments & advice please. Cheers.
Click to expand...
Click to collapse
1. Different issue with bluetooth, I can't disable it sometimes - I have to reboot the phone to do so. Disabling from Settings doesn't work either
4. Just a sticker as above
5. Battery lasts me usually day and a half, with Spotify playing for ~ 4 hours, some photos, youtube, fb, whatsapp etc. I do have the brightness on 25%.
I have the phone for over 5 months now, and its been nothing but great.
I previously had K800i and the X8 and loved both of those devices. If there's one thing i would change on this device, is the active display so i can see the clock on the phone without waking it up ;p
I do not know how and why you are managing a day & a half with your XZ. Did you root it? I have done almost all known battery saving tip under the sun (apart from rooting) and I'll be lucky if it lasts until midnight from a full day's of use. Obviously your usage is different from mine but I had different phones in the past 2 years but my usage and apps have not changed and still finding Xperia phones to be poor in the battery life segment. And my XZ is brand new when I bought it.
The 2900mAh simply isn't cutting it. The phones that I had in the past which I can confidently say have a properly optimised software and more than great battery life were the Galaxy A5 (2016 model) and the Moto G4 - they can lasts well until 10 or 11 pm before I go to sleep and still have at least 20-30% battery left without charging midday. I'll be lucky if I get more than 5 hours of SOT on my XZ. And I'm only on my third day of usage.
No, I have not rooted my XZ, I can't unfortunately - its completely locked :[
Today is an exception actually as I charged it over night yesterday - used it whole day and today it still has 70% xD
I was sooo surprised with how long the battery lasts after I come over from Galaxy S6 - which ate through the battery in 3/4 of the day
hoozy123 said:
No, I have not rooted my XZ, I can't unfortunately - its completely locked :[
Today is an exception actually as I charged it over night yesterday - used it whole day and today it still has 70% xD
I was sooo surprised with how long the battery lasts after I come over from Galaxy S6 - which ate through the battery in 3/4 of the day
Click to expand...
Click to collapse
So, how can you explain my XZ having a SOT of just under 5 hours after doing almost all battery saving tip out there?
My old Moto G4 and Galaxy A5 2016 had the same number of apps and tasks everyday (I'm talking about 6-9 months ago) would still have a good 30% juice by 9pm without charging.
I'm still baffled.
If I knew, I would tell you buddy.
Here's what I've got: Latest Stock Customized UK - SD Card in, WiFi On 24/7, Restarting the phone every 24 hours
Disabled: Amazon, AR eff, avg, clock widg, creative effect, docs, drive, email, g. movies/music/hangouts, tips, ebooks, lifeblog, creator, music, news suite, photo widget/editor, playstation sheets, sketch, slides, sticker, tags, talkback, burst, top contacts, video, tv sideview, vide editor, world clock, camera add-ons, international keyboards, lounge pass and xperia tips.
Other: disabled notifications for whats new, disabled google now, brightness on 25% - auto brighness disabled.
Installed: FB, messanger, outlook, microsoft auth, bank app, caroo, kaspersky, here maps, mx player, one drive, root expl, shazam, spotify, skype, snapchat, steam, whastapp, adobe acrobat
Typical usage: fb/messanger/whatsapp/snapchat couple of times a day, spotify (bluetooth) + caroo while driving to and back from Uni (25 minutes each way), youtube while at uni (up to hour) (hehe). This leaves me between 40% and 50% at the end of the day.
Now, I need to know what do you exactly mean by "end of the day"? Is it just after work at 5pm? Around dinner time (7-8pm) or by the time you sleep (10-11pm)?
These are my daily routines (weekdays normally due to work):
1. Using Location Services/GPS (read: walking navigation via Google Maps and bus/train times using CityMapper) on & off from 9am till 2pm.
2. Twitter and Instagram notifications turned off and i manually check updates when I only open the app
3. Viber and WhatsApp notifications turned off and i manually check messages when I only open the app
4. BBC News, BBC Weather, Wikipedia
5. Auto Sync IS turned on but manually turned off individual app notifications & sync within app
6. Dark background on everything including wallpaper, lockscreen, app drawer & keyboard.
7. Third-party launcher installed.
8. Vibration, Printing turned off
9. No dubious, not well know anti-virus or memory cleaner installed
10. All radios turned off
By 9pm I'll be lucky if i still have 30%.
Day starts around 9am/10am and ends around 11pm.
Bug that goes on my nerves is that sometimes when i push the power button to unlock the phone, my wallpaper shows without widgets or anything instead of lockscreen.
Pressing power button to turn off display and pressing it again to unlock goes to lockscreen as it should the first time.
It happens occasionally, i haven't found a pattern when it does and the bug persists from my Xperia X and now on my XZ.
Gino76ph said:
So, how can you explain my XZ having a SOT of just under 5 hours after doing almost all battery saving tip out there?
My old Moto G4 and Galaxy A5 2016 had the same number of apps and tasks everyday (I'm talking about 6-9 months ago) would still have a good 30% juice by 9pm without charging.
I'm still baffled.
Click to expand...
Click to collapse
Hey -- I've got the US version of the XZ (no fingerprint scan - sux) and I get great battery life as well. I immediately disabled location tracking, removed Facebook and disabled all sound enhancements (I use ProAmp for media, which is great and loud). I don't keep GPS on. I do use the XReality video enhancing, but manually control the brightness (using the auto, I've heard, uses too much battery).
I don't run any battery management software and I pretty much make sure all apps are closed (by clearing all from the recently used icon) after I use them.
Unfortunately, the US version doesn't stock the battery optimization feature either, so I'm kind of stuck with the battery as it arrived, so I'm glad it's working out.
Sorry if any of this is redundant info; but hope some of it is useful. The phone, IMHO, rocks!
All your info are helpful and (hopefully) we can learn something even for a thing or two and wish Sony will be listening.
I could turn off Sync to further extend battery life but i'm worried that some of my important data might be "compromised" i.e. Google Calendar reminders won't be updated or Google Keep saved notes won't be updated. True?
hoozy123 said:
1. Different issue with bluetooth, I can't disable it sometimes - I have to reboot the phone to do so. Disabling from Settings doesn't work either
4. Just a sticker as above
5. Battery lasts me usually day and a half, with Spotify playing for ~ 4 hours, some photos, youtube, fb, whatsapp etc. I do have the brightness on 25%.
I have the phone for over 5 months now, and its been nothing but great.
I previously had K800i and the X8 and loved both of those devices. If there's one thing i would change on this device, is the active display so i can see the clock on the phone without waking it up ;p
Click to expand...
Click to collapse
Does your phone bend slightly? Lay it on flat surface and press each corner to find out
linkzex said:
Does your phone bend slightly? Lay it on flat surface and press each corner to find out
Click to expand...
Click to collapse
there is a thread about this... https://forum.xda-developers.com/xperia-xz/help/little-bit-bent-twisted-xperia-xz-6-t3589172
final conclusion is that XZ uses plastic material for the frame and its probably prone to bending but a good thing is that if ur XZ gets twisted in ur pockets u can always bend it back to flat i know i tryed. i think Sony made a good move by choosing solid plastic...when it comes to durability i think plastic is better cuz its more shock absorbable then metal, plus its also better for antena signal... just remember what Nokia phones were able to withstand...
cocagenda2 said:
there is a thread about this... https://forum.xda-developers.com/xperia-xz/help/little-bit-bent-twisted-xperia-xz-6-t3589172
final conclusion is that XZ uses plastic material for the frame and its probably prone to bending but a good thing is that if ur XZ gets twisted in ur pockets u can always bend it back to flat i know i tryed. i think Sony made a good move by choosing solid plastic...when it comes to durability i think plastic is better cuz its more shock absorbable then metal, plus its also better for antena signal... just remember what Nokia phones were able to withstand...
Click to expand...
Click to collapse
So your phone did bent?
linkzex said:
So your phone did bent?
Click to expand...
Click to collapse
yes it did and i noticed that after 10 days since i bought it and i emediatly went to waranty to tell them about it and they couldnt do anything cuz they claimed that this bending damage can be coused by me of course...i told them that this is a design fail but u know them they only want to argue with u...i think at the end its nothing bad after all...this is the first smartphone wich has bending ability heheh a joke
cocagenda2 said:
yes it did and i noticed that after 10 days since i bought it and i emediatly went to waranty to tell them about it and they couldnt do anything cuz they claimed that this bending damage can be coused by me of course...i told them that this is a design fail but u know them they only want to argue with u...i think at the end its nothing bad after all...this is the first smartphone wich has bending ability heheh a joke
Click to expand...
Click to collapse
Thanks for answering. Not a funny joke tbh. How severe is it, can you post an image?
linkzex said:
Does your phone bend slightly? Lay it on flat surface and press each corner to find out
Click to expand...
Click to collapse
Nope, its completely flat.
hoozy123 said:
Nope, its completely flat.
Click to expand...
Click to collapse
How long have you been using it? Do yo use a case? Do you carry it in a tight pocket?
linkzex said:
How long have you been using it? Do yo use a case? Do you carry it in a tight pocket?
Click to expand...
Click to collapse
Since November 2016.
Always in jeans pocket, not extremely tight but always in that pocket while driving etc...

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