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I just received a refurbished phone that I purchased from eBay. However when I turn on the phone, I am not able to use the touchscreen. It does not respond when I press the screen, The 3 buttons on the bottom work, and the side buttons as well. Also when I turn the screen sideways, the screen does go into landscape mode. Currently I am stuck at the screen where it asks you to choose your language. I would like to install a custom ROM on this phone, but I can't even go into the settings to turn on USB debugging mode. Does anyone have any ideas on what is going on?
Try to return it u got a hardware problem. U can always try to open it up make sure all the cables connected. That I don't know how to do.
jchen012 said:
I just received a refurbished phone that I purchased from eBay. However when I turn on the phone, I am not able to use the touchscreen. It does not respond when I press the screen, The 3 buttons on the bottom work, and the side buttons as well. Also when I turn the screen sideways, the screen does go into landscape mode. Currently I am stuck at the screen where it asks you to choose your language. I would like to install a custom ROM on this phone, but I can't even go into the settings to turn on USB debugging mode. Does anyone have any ideas on what is going on?
Click to expand...
Click to collapse
You can try pulling the battery, going into recovery and doing a reset. I had that once when i installed a new rom. Cache wipe and reset fixed it for me.
Otherwise it does sound like you got a defective phone.
Hi, I got Motorola Moto G, original system, no root. I just encrypted my phone, process most probably finished without problems - I stopped watching the phone on around 90%. Then it restarted, boot animation, "enter your password to decrypt the phone", I type it in, green robo shows for 1 second and then black screen (backlighted) :/ After couple hours nothing changes.
If I type wrong password, phone ofc doesn't accept it. Computer sees device, but I can't access it. When I turn off the phone by pressing POWER for long time, it just resets and goes back to asking for passwod again.
Please help me recover my data...
EDIT
before entering password PC says phone is off, after typing it, PC says it doesn't have drivers (it worked normally before encryption).
I can enter fast boot, but IDK what next. Recovery mode just ends with "NO COMMAND"
I see that probably all users who got this problem have Motorola Moto G too. Mostly people who use CM and tried to encrypt phone too.
I downloaded Android SDK, fastboot.exe tool sees my phone in this state. Not sure if it can be used to do something useful....
adb.exe doesn't see device
bump :crying:
So, I left the phone in black screen step over night. Battery ran out. I tried turning it on/off, entering fast boot mode, but nothing happened, then connected to USB. LED turned on for a while, screen too, showing battery with 0%. But now nothing again. Just black or off, not sure. Can't do literally anything, I tried pressing different keys for minutes and changing USB slot.
EDIT
nevermind, fixed battery problem, Moto G with no power needs normal charger or much longer time on USB
phantom_gopher said:
Cut...
before entering password PC says phone is off, after typing it, PC says it doesn't have drivers (it worked normally before encryption).
I can enter fast boot, but IDK what next. Recovery mode just ends with "NO COMMAND"
Click to expand...
Click to collapse
Dunno if this can help (and sorry for the grammar but i'm not english and i really suck at it), but for me it's normal to see "no command" on the recovery, to see the recovery commands you just need to:
(Token from Customer Help Motorola):
1. Go in fastboot mode.
2. Select the voice "Recovery".
3. Now the phone'll show motorola's logo and then the android bot with the exclamation mark.
So now, you have to press VOL UP for 10-15 seconds. while pressing it, press and release the POWER button.
U should now see the voices in the recovery.
phantom_gopher said:
So, I left the phone in black screen step over night. Battery ran out. I tried turning it on/off, entering fast boot mode, but nothing happened, then connected to USB. LED turned on for a while, screen too, showing battery with 0%. But now nothing again. Just black or off, not sure. Can't do literally anything, I tried pressing different keys for minutes and changing USB slot.
EDIT
nevermind, fixed battery problem, Moto G with no power needs normal charger or much longer time on USB
Click to expand...
Click to collapse
If you can get the phone to be recognised try reflash firmware
Sent from my Moto G using XDA Free mobile app
Thanks for replies. Menu in recovery mode lets me wipe all data, so that's last thing I want to do, but I guess I will have too soon :/
About flashing firmware - from what I've read, encrypted data on phone is protected by password and some kind of encryption key/file. Reflhasing would cause permanent lose of that key and thus whole encrypted data.
The only solution I guess is copying that key on PC. Copying encrypted data if possible, and decrypting on PC using some tool, as Android is open source, so it shouldn't be a problem to extract it's decryption mechanism and run it on PC.
OR copying key to PC, reflashing phone, copying back key and praying this time system will start.
Well what's more important I working phone or a few apps??
If you need to get data off the phone maybe using a otg cable and using the file manager in recovery to copy it all over to the USB otg but as far as that I think your gunna have yo count your losses and learn not to encrypt your phone lol....
Sent from my Moto G using XDA Free mobile app
ME TOO!!!
phantom_gopher said:
Hi, I got Motorola Moto G, original system, no root. I just encrypted my phone, process most probably finished without problems - I stopped watching the phone on around 90%. Then it restarted, boot animation, "enter your password to decrypt the phone", I type it in, green robo shows for 1 second and then black screen (backlighted) :/ After couple hours nothing changes.
If I type wrong password, phone ofc doesn't accept it. Computer sees device, but I can't access it. When I turn off the phone by pressing POWER for long time, it just resets and goes back to asking for passwod again.
Please help me recover my data...
EDIT
before entering password PC says phone is off, after typing it, PC says it doesn't have drivers (it worked normally before encryption).
I can enter fast boot, but IDK what next. Recovery mode just ends with "NO COMMAND"
Click to expand...
Click to collapse
Same happened to me...couldn't even do a factory reset. I had to get a new phone. I was so mad!!! Now I have a Sony Xperia phone. I just bought it outright so I wouldn't be stuck in a plan.
Hello, I appologize if this is not the right place to post this in.
Now, My xperia Z3 has had a very hard time... with 3 bodge wires running thorugh it, and eventually a faulty screen (Sometimes it would turn off, sometimes half off, sometimes colors get inverted) which lead to it getting cracked by my thumb(!) and then to me accidentally shorting out the backlight....
When the screen cracked and was partially broken, i connected an otg mouse and removed the lock screen. I also made sure USB debugging was on. so i should be good and dandy right?
The computer recognizes it but nothing shows up. i know that it automatically sets itself to charge only...
I try to use visor, which works perfectly on my new phone, but it tells me that the phone doesnt have USB debugging on, I know for a fact that the phone is displaying a prompt telling me if I want to allow the computer, the RSI fingerprint and all.....
Phone is stock, no recovery. i have no experience with ADB commands but open for experimentation. all I want is the whatsapp media folder. Thank you!
I appologize for the bad original title. I hope someone can help me now?
Hey there, I've got a question regarding my broken Sony Z5 and hope you can help me...
A few days ago I accidentally dropped my Z5 on the floor, so back and front glasses both cracked. The Display itself seems to be OK (since it didn't show any failures and the phone was still on and working). Just the Touch functions of the display were not working, meaning I wasn't able to use it anymore.
Since I'd like to get off the data from the phone I remembered I had such a problem with an iPhone 4 some time ago. So to put in my PIN and read it out with my PC I plugged an Lightning to USB adapter in it, and a USB keyboard from a computer. This worked out just fine, I put in my PIN and I was able to rescue my data.
Now I had the same idea with my broken Z5, and connected an USB OTG adapter with a computer keyboard. ...but it didn't work. Wether with a keyboard nor with a USB Mouse (since Android has Mouse support mostly).
After a short search on the web I had to realize the Z5 has USB OTG only after authorizing new devices in the menu.
or, ...as an alternative solution, to start the phone with the desired USB device already connected.
...so I did what seems to be my biggest mistake now: I pushed the reset button in the SIM card tray and hoped I would be able to operate it by mouse after a restart.
...but sadly, I had to realize the Hardware Buttons do not work anymore...
So, ...actually there is no way for me to switch the phone back on and boot.
Of course it will react if I plug the loading cable in it, and it will boot to the loading screen with that green battery.
Does anyone know any way to switch the phone on, without having to touch the buttons?
Perhaps is it possible by a special command/program using a computer?
Or is there an equivalent button on a hardware USB keyboard which acts as the power button or volume rocker?
(so I would be able to boot to the recovery screen instead of the battery-screen. I've read that it's possible to restart the phone from there...?)
I appreciate any help, thanks in advance,
best regards
Schwarzer Riese
Schwarzer Riese said:
Hey there, I've got a question regarding my broken Sony Z5 and hope you can help me...
A few days ago I accidentally dropped my Z5 on the floor, so back and front glasses both cracked. The Display itself seems to be OK (since it didn't show any failures and the phone was still on and working). Just the Touch functions of the display were not working, meaning I wasn't able to use it anymore.
Since I'd like to get off the data from the phone I remembered I had such a problem with an iPhone 4 some time ago. So to put in my PIN and read it out with my PC I plugged an Lightning to USB adapter in it, and a USB keyboard from a computer. This worked out just fine, I put in my PIN and I was able to rescue my data.
Now I had the same idea with my broken Z5, and connected an USB OTG adapter with a computer keyboard. ...but it didn't work. Wether with a keyboard nor with a USB Mouse (since Android has Mouse support mostly).
After a short search on the web I had to realize the Z5 has USB OTG only after authorizing new devices in the menu.
or, ...as an alternative solution, to start the phone with the desired USB device already connected.
...so I did what seems to be my biggest mistake now: I pushed the reset button in the SIM card tray and hoped I would be able to operate it by mouse after a restart.
...but sadly, I had to realize the Hardware Buttons do not work anymore...
So, ...actually there is no way for me to switch the phone back on and boot.
Of course it will react if I plug the loading cable in it, and it will boot to the loading screen with that green battery.
Does anyone know any way to switch the phone on, without having to touch the buttons?
Perhaps is it possible by a special command/program using a computer?
Or is there an equivalent button on a hardware USB keyboard which acts as the power button or volume rocker?
(so I would be able to boot to the recovery screen instead of the battery-screen. I've read that it's possible to restart the phone from there...?)
I appreciate any help, thanks in advance,
best regards
Schwarzer Riese
Click to expand...
Click to collapse
Connect phone in fastboot mode and type adb command in adb tool fastboot reboot
EugenStanis said:
Connect phone in fastboot mode and type adb command in adb tool fastboot reboot
Click to expand...
Click to collapse
Thank you for your answer.
...but how do I get into fastboot mode without the hardware buttons?
The magic keyword is JTAG,
https://forum.xda-developers.com/z5...ction-to-sony-xperia-z5-t3276356#post73943086
Had a similar problem,
My touchscreen went dead. Turn off the phone, plug the usb otg + mouse receiver, turn it on and it should work.
Schwarzer Riese said:
Hey there, I've got a question regarding my broken Sony Z5 and hope you can help me...
A few days ago I accidentally dropped my Z5 on the floor, so back and front glasses both cracked. The Display itself seems to be OK (since it didn't show any failures and the phone was still on and working). Just the Touch functions of the display were not working, meaning I wasn't able to use it anymore.
Since I'd like to get off the data from the phone I remembered I had such a problem with an iPhone 4 some time ago. So to put in my PIN and read it out with my PC I plugged an Lightning to USB adapter in it, and a USB keyboard from a computer. This worked out just fine, I put in my PIN and I was able to rescue my data.
Now I had the same idea with my broken Z5, and connected an USB OTG adapter with a computer keyboard. ...but it didn't work. Wether with a keyboard nor with a USB Mouse (since Android has Mouse support mostly).
After a short search on the web I had to realize the Z5 has USB OTG only after authorizing new devices in the menu.
or, ...as an alternative solution, to start the phone with the desired USB device already connected.
...so I did what seems to be my biggest mistake now: I pushed the reset button in the SIM card tray and hoped I would be able to operate it by mouse after a restart.
...but sadly, I had to realize the Hardware Buttons do not work anymore...
So, ...actually there is no way for me to switch the phone back on and boot.
Of course it will react if I plug the loading cable in it, and it will boot to the loading screen with that green battery.
Does anyone know any way to switch the phone on, without having to touch the buttons?
Perhaps is it possible by a special command/program using a computer?
Or is there an equivalent button on a hardware USB keyboard which acts as the power button or volume rocker?
(so I would be able to boot to the recovery screen instead of the battery-screen. I've read that it's possible to restart the phone from there...?)
I appreciate any help, thanks in advance,
best regards
Schwarzer Riese
Click to expand...
Click to collapse
First of all, are you rooted? Do you have USB Debugging on? If so, you can go for fastboot reboot without the need of powr key. Just plug it in while holding volume up key, type in your terminal or whatever you are using "adb devices", should show your device attached, then type "fastboot reboot" and it should reboot into system. Of course you'll need abd drivers for this.
You said the screen is working but the touch screen is not working?
Edit: Nvm, I tried on my device, you don't even need to have USB Debugging enabled.
With your device powered off, hold volume up key while you plug it in to your computer. A blue led should appear now. Go into your terminal, type adb devices, then fastboot reboot.
Edit 2: wait my bad, i read it wrong, neither your power botton or your volume buttons are working. Wops. that's a problem.
I actually have one solution for you, but only hoping you have USB Debugging and Root on your phone.
Alright, with adb on your computer: type "adb shell" hit enter, then type "su" and hit enter, then "reboot download", hit enter. Now the device should reboot to Flashmode, blue led should appear and screen should be black. Now you can run the command "fastboot reboot" to get into your system.
Hope it helped.. it's kinda tricky. I don't know other ways with no root
montsa007 said:
Had a similar problem,
My touchscreen went dead. Turn off the phone, plug the usb otg + mouse receiver, turn it on and it should work.
Click to expand...
Click to collapse
Thanks, but this is not the solution. As stated, my hardware buttons do not work, so actually I can't "turn it on".
ofmoll said:
Edit: Nvm, I tried on my device, you don't even need to have USB Debugging enabled.
With your device powered off, hold volume up key while you plug it in to your computer. A blue led should appear now. Go into your terminal, type adb devices, then fastboot reboot.
Click to expand...
Click to collapse
Thank you! Thank you! Thank you! It helped! My Z5 is up again, and I was able to save my data. :victory: Thank you so much!
ofmoll said:
Edit 2: wait my bad, i read it wrong, neither your power botton or your volume buttons are working. Wops. that's a Problem.
Click to expand...
Click to collapse
As it turned out (my comment above) the power button seems to be broken, but not the volume button (or at least not completely, since I had to try it 5 or 6 times).
@ofmoll
You did your "good act" for today! I do appreciate that! Thanks again man!
Schwarzer Riese said:
Thank you! Thank you! Thank you! It helped! My Z5 is up again, and I was able to save my data. :victory: Thank you so much!
As it turned out (my comment above) the power button seems to be broken, but not the volume button (or at least not completely, since I had to try it 5 or 6 times).
@ofmoll
You did your "good act" for today! I do appreciate that! Thanks again man!
Click to expand...
Click to collapse
Don't worry mate! Glad to know it helped
Remeber to hit thanks cheers
Heu guys,
So I received a P30 as a gift yesterday, it said it had an update so it downloaded. Then it said it needed to be at 20% to install the update so I just left it until later when I could get to a charger. The thing is, I also didn't have a sim card in it.
I pulled the sim slot with the phone turned on (install pending) , and as soon as I did that I got a new black screen of death, nothing like in any of the videos online.
This one allows me to interact with the screen, however the entire screen stays black except for about 50% of the top (like I can see 50% of the battery icon) notification area. The tiny section of the screen that turns on also looks sorta wonky, like screens often do when they get water damage.
I've been able to turn it off, by guessing where the power buttons were. I *think* I even got it to the hard reset menu, but not being able to see, I can't type on the screen. It does react to the soft reset (power + volume down) but when it turns back on, it won't even show the logos on boot, everything still stays black minus a section of the notification bar.
Is there a way to do a hard reset without being able to interact with the screen at all? Can I do it using my computer somehow?
I know the screen is not broken because I can interact with it. Also on 1 of the 30 soft resets I did, the screen flickered some sort of error message for a quarter of a second, so fast all I could do was see it was text.
I'd just return the phone but it was a friend's old work phone and there is no way to get a replacement.
I recommend you to use Hisuite on a computer, try to connect the phone (I said try because you must select the type of connection on the phone). If the phone connects to Hisuite, use the recovery option to reinstall the default firmware. Good luck!
marselcj said:
I recommend you to use Hisuite on a computer, try to connect the phone (I said try because you must select the type of connection on the phone). If the phone connects to Hisuite, use the recovery option to reinstall the default firmware. Good luck!
Click to expand...
Click to collapse
this might be my only option. I was trying to find something just like that. Couldn't figure out if there was a software for it or not. Thanks will try when I get back to a computer tomorrow!