Z5 Won't Start after Update: Android with Red Exclamation Mark - Xperia Z5 Q&A, Help & Troubleshooting

I got the OTA 32.1.A.1.185 update this morning, and after starting the install the phone shut down. It now won't start, but shows a Android lying on its back with a red exclamation symbol. Under the image, there is a white text showing "Error".
I've tried to connect to PC Companion, but it doesn't recognise the phone.
I'm on stock, no root.
Is there anything I can do? I've tried starting holding the power button and vol down or vol up.

You could try with Emma.
http://developer.sonymobile.com/services/flash-tool/use-the-flash-tool-for-xperia-devices/
Sent from my E6653 using Tapatalk

asjstian said:
You could try with Emma.
http://developer.sonymobile.com/services/flash-tool/use-the-flash-tool-for-xperia-devices/
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
Z5 is not on the supported handset list

Force a shutdown of the phone by using the INTERNAL off switch (you can find this inside the SIM card area, it's a white square button at the top. Use a pin or something similar to press it until the phone vibrates 3 times).
Then connect your phone to the computer in flashed, PC companion should pick it up and tell you that it needs to be updated, go ahead with the update.
Alternatively you could download your regions ftf and flash it via flashtool (less chance of losing your data).
Sent from my E6653 using XDA-Developers mobile app

gamer649 said:
Force a shutdown of the phone by using the INTERNAL off switch (you can find this inside the SIM card area, it's a white square button at the top. Use a pin or something similar to press it until the phone vibrates 3 times).
Then connect your phone to the computer in flashed, PC companion should pick it up and tell you that it needs to be updated, go ahead with the update.
Alternatively you could download your regions ftf and flash it via flashtool (less chance of losing your data).
Sent from my E6653 using XDA-Developers mobile app
Click to expand...
Click to collapse
Or press and hold press the vol up and down and power buttons until it vibrates 3 times

Thanks for the replies all. I contacted Sony support, and they advised me to use the new Xperia Companion software (apparently it is replacing PC Companion). The Xperia Companion worked in recognising my phone for a repair, which got it working again (although I lost everything on it).

Related

Tutorial: Fix Xperia C softbrick with red led and no Sony logo

Fix Xperia C Red Light brick
Are you facing that the red led on your device blinks and there is no other signs of life? Then you are in the correct thread, I faced this issue when flashing a corrupted recovery but then I found out a easy way to fix it without opening the device or sending it in to Sony.
Requirements:
Xperia C with red light softbrick
MicroUSB Cable
Sony Update Service
Click to expand...
Click to collapse
1. The first thing you need to do is to make sure that you have downloaded Sony Update Service and have installed it onto your PC from the link above, if not, do it now.
2. Now launch Sony Update Service and select Xperia C in the list and then press Next.
3. Hold the Volume Up button and plugin microusbcable while doing so, if that doesn't work for you, hold power + volume up and plugin the microusbcable while doing. Keep holding button combination for a few seconds and wait for a green light on your phone, if it appears check on
your PC so that it's detected.
4. Wait while the firmware is being downloaded and reinstalled on your phone and enjoy your working device!
Have tried this on my bricked xperia c red led
Few weeks back no success
Logic
If you flash wrong recovery there is no way to boot in any mode
I can say this with 100% confident as I had spent full 3 days and tried every thing...
If u wona check goto custome mod for xperia c thred and get recovery installed
Then try this and share results
All the best
chauhanjayc said:
Have tried this on my bricked xperia c red led
Few weeks back no success
Logic
If you flash wrong recovery there is no way to boot in any mode
I can say this with 100% confident as I had spent full 3 days and tried every thing...
If u wona check goto custome mod for xperia c thred and get recovery installed
Then try this and share results
All the best
Click to expand...
Click to collapse
I flashed a faulty recovery using mobileuncles and there was no signs of life other than a red led liggt, and holding power + volume up works just fine and it went into flashmode.
I have the same issue.
I organized xperia light rom for our xperia c, I flashed it from custom recovery. Phone is completely dead now.
There is a just red light, phone does not go into download or fastboot mode. Pc Companion, Sony Update Center, Wmshua Flashtool do not recognize the phone.
Any suggestion with that?
I don't have warranty, my last option is to pay money for technical service.
this worked for me but instead of POWER+VOL UP i used POWER+VOL DOWN
thanks
thank, i like this forum
worth to try... (hope it won't happen to me :laugh: )
I have experienced this too, however, instead of using the Sony Update Service, I used the Sony PC Companion. At first it was not working, so I did a hard reset on the phone (press the button at the back). I held the power+up button while inserting the cable, and finally it was detected by Sony. It will reset your device to factory settings though.
seiferfury said:
I have experienced this too, however, instead of using the Sony Update Service, I used the Sony PC Companion. At first it was not working, so I did a hard reset on the phone (press the button at the back). I held the power+up button while inserting the cable, and finally it was detected by Sony. It will reset your device to factory settings though.
Click to expand...
Click to collapse
How did it
How Catch 4 buttons simultaneously
Please reply to the importance of
Im in the same scenario.. I tried all the procedures here but i failed.. I noticed that when i connect it, it disconnects after a while along with blinking of led light then reconnect again. And my PC detects it as unknown device.. I tried to install ADB driver but it also fails. Please help me.. Thanks. Sorry about my English
zergmac023 said:
Im in the same scenario.. I tried all the procedures here but i failed.. I noticed that when i connect it, it disconnects after a while along with blinking of led light then reconnect again. And my PC detects it as unknown device.. I tried to install ADB driver but it also fails. Please help me.. Thanks. Sorry about my English
Click to expand...
Click to collapse
If you flash a different device's rom, it happens. If you replace your motherboard, it will work again.
(
TacoNikky said:
If you flash a different device's rom, it happens. If you replace your motherboard, it will work again.
Click to expand...
Click to collapse
Which probably crying::crying::crying:
yeubeo168 said:
Which probably crying::crying::crying:
Click to expand...
Click to collapse
I have bought motherboard from china http://www.yoybuy.com/en/show/37431065583/ from this seller.
It took 20 days to arrive to Turkey. I have changed my motherboard and my phone is back right now :victory:
It works like a charm. Model number changed, it shows s39h but phone works like old days :good:
A detailed guide :
http://forum.xda-developers.com/sony-xperia-c/general/how-to-install-restore-stock-android-t2832005
It worked!!!!!
GethPrime said:
Fix Xperia C Red Light brick
Are you facing that the red led on your device blinks and there is no other signs of life? Then you are in the correct thread, I faced this issue when flashing a corrupted recovery but then I found out a easy way to fix it without opening the device or sending it in to Sony.
Requirements:
1. The first thing you need to do is to make sure that you have downloaded Sony Update Service and have installed it onto your PC from the link above, if not, do it now.
2. Now launch Sony Update Service and select Xperia C in the list and then press Next.
3. Hold the Volume Up button and plugin microusbcable while doing so, if that doesn't work for you, hold power + volume up and plugin the microusbcable while doing. Keep holding button combination for a few seconds and wait for a green light on your phone, if it appears check on
your PC so that it's detected.
4. Wait while the firmware is being downloaded and reinstalled on your phone and enjoy your working device!
Click to expand...
Click to collapse
It worked for my Xperia M (rooted on JB 4.3) with a locked bootloader which was STUCK on bootloop screen and when I did the whole thing with holding the power and volume up button (after I let the battery die after so many bootloops it did), FINALLY I was able to take it to flashmode, while I had selected from Sony PC Companion to repair my phone, and after 3-4 tries, I DID IT!!! Thank you so much for this thread ( I DEFINITELY pressed the "thanks" button), it really SAVED ME time and money (because I was planning to send it to Sony to fix it and you ALL know how bastards Sony is)!!!! And to all those of you who are DESPERATE to fix their phone (I hope you read this thread), DON'T PANIC, and DON'T GIVE UP!!! It took me 2 days of searching the web, and FINALLY I MADE IT!!! There are ALWAYS solutions to these kinds of problems!!!!
red light
dear friends please help me. I wanted to install cwm recovery with mobile uncle tools. when I placed recovery.img to phone memory(not in any folder), it didn't find the file, but when in sd card(not in any folder) it succesfully find. I selected and flashed, but the phone shut down and didn't start anymore. yesterday, when plugging to charge the red light under the screen was blinking. but today, it just stays on, not blinking, but after some time, goes off again, and start blinking. when I connect to PC, first it connects, after some time connection is lost and green light passes to red again, after some time it again connects. I tried Sony Update Service and PC Companion, didn't work. Please help...
Need help
same here only red light is blinking,,,i tried doing Power+vol up and Power+vol down and by inserting cable also...it just show a red light when plugged in
i'm also having the same problem....somebody please help!!!!really need to use it
kamran.kerim said:
dear friends please help me. I wanted to install cwm recovery with mobile uncle tools. when I placed recovery.img to phone memory(not in any folder), it didn't find the file, but when in sd card(not in any folder) it succesfully find. I selected and flashed, but the phone shut down and didn't start anymore. yesterday, when plugging to charge the red light under the screen was blinking. but today, it just stays on, not blinking, but after some time, goes off again, and start blinking. when I connect to PC, first it connects, after some time connection is lost and green light passes to red again, after some time it again connects. I tried Sony Update Service and PC Companion, didn't work. Please help...
Click to expand...
Click to collapse
i'm also having the same problem....somebody please help!!!!really need to use it
chauhanjayc said:
Have tried this on my bricked xperia c red led
Few weeks back no success
Logic
If you flash wrong recovery there is no way to boot in any mode
I can say this with 100% confident as I had spent full 3 days and tried every thing...
If u wona check goto custome mod for xperia c thred and get recovery installed
Then try this and share results
All the best
Click to expand...
Click to collapse
Does that mean phone is dead?
choxx said:
Does that mean phone is dead?
Click to expand...
Click to collapse
no all you need stock kernel
you can either google it or download ftf and check all except kernel
done

Miro bricked after flashing wrong bootloader

Hi,
I don't know what can I do now, perhaps noting. I accidentialy flashed wrong bootloader (from other xperia, not Miro). Now phone seems to be completly bricked, I can't turn it on and my PC does not see any new device after connecting phone to usb. I also tried to remove and insert battery, after this when trying to power on, there is short vibration and nothing more.
Do you have any ideas? Or I simply should to use it as brick, not as phone or put it to my toilet and wash? Thanks.
Can you get in flashmode? Power button down + connect to pc. Flash proper ftf for your phone.
Sent from Xperia M2 D2303
Don't worry, Your phone is not hard bricked. As you mentioned that on starting , phone is vibrating that means there are chances to recover your phone.
1.First go through this guide :Using Flashtool for Xperia devices
2.Download your current stock firmware . Visit this: Miro all official firmwares
3.Install proper drivers as mentioned in the above 1.flashtool guide.
4.Flash the firmware for your phone , according to the above 1. Flastool guide.
5.Wait untill flashing completes. start your device when you are told to do so.
Good luck :good:
Dzepar said:
Can you get in flashmode? Power button down + connect to pc. Flash proper ftf for your phone.
Sent from Xperia M2 D2303
Click to expand...
Click to collapse
It seems I can't. I already tried this, but nothing happens. As far as I know, there should be blue led after connect. But nothing happens and PC can't see any new device.
giaur said:
It seems I can't. I already tried this, but nothing happens. As far as I know, there should be blue led after connect. But nothing happens and PC can't see any new device.
Click to expand...
Click to collapse
You should see green light. Try this :
Pull out battery, hold power button for 10 seconds without battery. Reinstall battery, hold volume button - and connect to usb. Then follow steps that prateek.invasion gave you.
The point is you can flash ftf and restore your phone.
Good luck.
Sent from Xperia M2 D2303
Thanks, I will try. Batteery is not charging, so I need to do this quick, it was not fully charged.
Unfortunatly, I can't do anything. I tried to connect while Volume down + power pressed. But nothing happens, only led flashing with red color. PC can't see any new device after I connect to usb.
Any ideas?
giaur said:
Unfortunatly, I can't do anything. I tried to connect while Volume down + power pressed. But nothing happens, only led flashing with red color. PC can't see any new device after I connect to usb.
Any ideas?
Click to expand...
Click to collapse
I had the same issue with my xperia e after I unlocked the bootloader and installed CWM, the phone just rebooted itself at boot up. If you have installed CWM I suggest you to install a custom rom and a new kernel. That worked for me . Or ofc, if you have warranty you can send it to them. They won't be able to tell if you installed another rom since the pc doesn't recognize the phone.
I don't have cwm... trying to connect to computer with volume down pressed. After this led starts flashing red and computer can't see any device connected
Seems there is no any recovery or I can't put it to recovery mode.

[Help] Stuck in a boot loop, computer won't recognize phone

I have a d6603 Z3 on 5.1.1. I attempted to use flashtool to downgrade my firmware as per this thread: http://forum.xda-developers.com/z3/general/guide-rootrecovery-how-to-root-install-t3017056
After allowing it to flash, the last lines were:
10/058/2015 23:58:25 - INFO - Please unplug and start your phone
10/058/2015 23:58:25 - INFO - For flashtool, Unknown Sources and Debugging must be checked in phone settings
Once I did that, the phone would start and during the boot process it would freeze and restart. Connecting to my computer shows that the battery is at 50% no matter how long it's connected. I've tried holding the power button with volume up, or power with volume down, and doing those two while connecting to computer, and nothing. Pressing the yellow button and getting the vibrations don't help. Trying to use PC Companion Repair, but that's not getting anywhere because when I hold the volume button while connecting the device, it doesn't recognize the device. Sometimes the phone will vibrate once while holding volume down when I do that. Still nothing. I'm at my wits end here.
looks like software brick. If you havent unlocked the bootloader go to service center and get it done. but you will get latest 5.1.1.
dont tell them you used flashtool n all.
Hmm, I'll have to wait til support lines open up. I'll report back sometime in the morning/afternoon.
I've just contacted Sony. They want me to send the device in for repair. I didn't tell them what I was attempting to do, only that I was in a boot loop.
inPHiniTe said:
I've just contacted Sony. They want me to send the device in for repair. I didn't tell them what I was attempting to do, only that I was in a boot loop.
Click to expand...
Click to collapse
I was in the same case and resolved it that way :
Note : locked bootloader
* installed flashtool on my computer (debian 8) : http://www.flashtool.net
* downloaded stock firmware for my isp (orange, france) : http://forum.xda-developers.com/z3/general/ftf-stock-firmwares-xperia-z3-models-t2886061
* followed http://forum.xda-developers.com/showpost.php?p=45187952&postcount=2 to flash the ftf using flashtool
* got my phone erased and back to stock KK but no more boot loop, and no sending to sony for repair.
Hope this helps and will work for you.
If you use pc companion try going into fix phone and manually select the phone model your fixing and it should force a flash through. Your just going to have to charge it up a bit if possible.
Worked for my boot looping D6616 which I had never hooked up to pc companion before.
Best of luck
Sent from my D6616 using XDA Free mobile app

Flashtool problems ! PLEASE HELP ME !

Hi, I'm having a problem with Flashtool... It never happened before. Everything is installed correct, drivers too. I download the Russian Firmware and when i Try to flash it... I connect the phone press the down botton and plug the device, and that's where the problem start, my phone won't switch on, flashtool turn my phone off and I can't switch back on... I already tried to re-install the flashtool, delet files, re-install drivers... but nothing. I already tried in a different computer, same problem.
Please help !
Mobile : Xperia Z3 Dual (D6633)
Try to flash a different ROM, you're safest with Central europe ROM. If your phone is detected by flashtool, then it's probably not a big problem. And download the ROM from XperiaFirn.
Sent using XDA One
DeHuMaNiZeD said:
Try to flash a different ROM, you're safest with Central europe ROM. If your phone is detected by flashtool, then it's probably not a big problem. And download the ROM from XperiaFirn.
Sent using XDA One
Click to expand...
Click to collapse
Yes... Flashtool detect my phone when it's turned on... When need to switch off and plug holding the down button, I don't know what happens, brick my phone and it don't turn on anymore .... after hours the phone asks for battery and i can switch on by chargin, and it's not a baterry problem.
I don't quite understand what you're doing but just to be sure when the ftf is loaded before plugging the phone hold power+vol up until it vibrates 3 times. Then hold vol down and plug the phone and you should see the led blinking green (one time).
omegastarr said:
I don't quite understand what you're doing but just to be sure when the ftf is loaded before plugging the phone hold power+vol up until it vibrates 3 times. Then hold vol down and plug the phone and you should see the led blinking green (one time).
Click to expand...
Click to collapse
I don't know how to explain that. When flashtool shows the pop up message asking for hold how the vol button and plug the device, the pop up does not fades away and my phones got bricked and does not switch on.

Bootloop after root attempt, can phone be saved?

A while back, I tried to root my Z3, starting by flashing D6653_23.0.A.2.93 firmware, but whenever it tries to boot it gives an error message that the process android.process.acore has stopped, as well as contacts, then it promptly crashes and reboots and does the same thing over and over. Can this be fixed?
It can fixed by putting phone into flash mode and either using flashtools or Sony companion.
To turn off phone push power button and volume up, using PC open software of your choice connect usb cable to PC before connecting to phone then hold vol down key..Phone is now in flash mode, you can now install stock firmware which will help to get working phone again.
Sent from my D6603 using XDA-Developers mobile app
Finallt got Flashtool working, thanks so much!

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