I am starting this new thread for the 699/799 rebate only, since most of us have already gotten the VR or the 100 gift card. Please post your VR status in the other thread, and NOT here. This is only for the 699/799 prepaid card rebate.
My prepaid card rebate was submitted on 3/11, as today 4/24 is still sitting at "received" status. I spoke with the rep over the phone, they seemed to have no clue when this will be done. it's reaching the end of 8 weeks process time they proposed.
I am just curious if anyone actually received the prepaid card or has the status other than "received" Thanks!
Still on received.
May 13th will be week 8 for me. Still on received as well. Still have 3 more weeks. I'll be concerned after may 13th.
Be patient grasshopper!
T-Mobile left a message saying we didn't qualify because one of the S7Es was on jump.. 2 days ago we were getting a break down on the bill and she never mentioned jump for either one of the S7Es.. But she did mention the device that does have it (an iphone)
When we went to the T-Mobile store they didnt mention anything about not qualifying or anything about no jump program...
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marioca said:
T-Mobile left a message saying we didn't qualify because one of the S7Es was on jump.. 2 days ago we were getting a break down on the bill and she never mentioned jump for either one of the S7Es.. But she did mention the device that does have it (an iphone)
When we went to the T-Mobile store they didnt mention anything about not qualifying or anything about no jump program...
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Click to expand...
Click to collapse
when did all this happen?
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ipaq_101 said:
when did all this happen?
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Click to expand...
Click to collapse
On the 21st the night after we contacted customer service over a wrong charge on the bill
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marioca said:
T-Mobile left a message saying we didn't qualify because one of the S7Es was on jump.. 2 days ago we were getting a break down on the bill and she never mentioned jump for either one of the S7Es.. But she did mention the device that does have it (an iphone)
When we went to the T-Mobile store they didnt mention anything about not qualifying or anything about no jump program...
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I had that happen as well. They had me return the phones to get them under the right financing in order to be bogo eligible. If you purchased in store they should be able to change it. Call and ask to speak to the rebate Dept.
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Milly7 said:
I had that happen as well. They had me return the phones to get them under the right financing in order to be bogo eligible. If you purchased in store they should be able to change it. Call and ask to speak to the rebate Dept.
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Click to expand...
Click to collapse
How would I be able to subit the rebates though, I thought deadline was March 30th
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marioca said:
How would I be able to subit the rebates though, I thought deadline was March 30th
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Click to expand...
Click to collapse
They handled that for me through that department.
Mine is on still received as well. I'm sure the rebate department are waiting for everyone to make sure their EIP and the two lines are in good standing and are being paid before they start approving the submissions.
Milly7 said:
They handled that for me through that department.
Click to expand...
Click to collapse
Thank you I'll try that
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marioca said:
Thank you I'll try that
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Click to expand...
Click to collapse
For Jump, did you pay 0 down or 119.99 down payment? Did get an EIP agreement? I needed to pay 119,99 per phone and I recieved EIP agreement. Just want to make sure my plan isn't jump. Thanks.
orange1688 said:
For Jump, did you pay 0 down or 119.99 down payment? Did get an EIP agreement? I needed to pay 119,99 per phone and I recieved EIP agreement. Just want to make sure my plan isn't jump. Thanks.
Click to expand...
Click to collapse
For the 1st S7E we already had gotten it about 4-5 days before all we had to py was $60 (owner of the account has really good credit)
They told us in order to qualify we had to open a new line (we already had 4, but its 3 of us one wasnt being used) and close the one we weren't using, so we opened a new one and had to pay the $119 for it, we did the way the rep assured us we would qualify
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marioca said:
For the 1st S7E we already had gotten it about 4-5 days before all we had to py was $60 (owner of the account has really good credit)
They told us in order to qualify we had to open a new line (we already had 4, but its 3 of us one wasnt being used) and close the one we weren't using, so we opened a new one and had to pay the $119 for it, we did the way the rep assured us we would qualify
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Click to expand...
Click to collapse
Often times ppl on xda know way more than the average rep at those stores, they aren't experts and are really just trying to push the sale, that's about all they are good for.
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I'm sure they will stall as long as they can to get the added line $. They know a lot of people will cancel the added line as soon at the rebate shows up
Netconn said:
I'm sure they will stall as long as they can to get the added line $. They know a lot of people will cancel the added line as soon at the rebate shows up
Click to expand...
Click to collapse
If yoy are an EIP plan (or not) and canceled like the above, I would think their terms and conditions would get to you one way or the other. I would read the them carefully.
This thread will be interesting
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gaww said:
If yoy are an EIP plan (or not) and canceled like the above, I would think their terms and conditions would get to you one way or the other. I would read the them carefully.
Click to expand...
Click to collapse
If you're on the month to month plan you can cancel anytime you like but you have to keep the added line until you get the rebate.
orange1688 said:
I am starting this new thread for the 699/799 rebate only, since most of us have already gotten the VR or the 100 gift card. Please post your VR status in the other thread, and NOT here. This is only for the 699/799 prepaid card rebate.
My prepaid card rebate was submitted on 3/11, as today 4/24 is still sitting at "received" status. I spoke with the rep over the phone, they seemed to have no clue when this will be done. it's reaching the end of 8 weeks process time they proposed.
I am just curious if anyone actually received the prepaid card or has the status other than "received" Thanks!
Click to expand...
Click to collapse
What is the promo code for the offer? I forgot it and need it to check. =/
Daiskei said:
What is the promo code for the offer? I forgot it and need it to check. =/
Click to expand...
Click to collapse
You don't need it to check. There are three ways - your phone number and zip is the easiest.
Related
I just called the Customer Service of AT&T with the argument that I pay $100 bucks extra for the SGSII Skyrocket aditional from other customers that bought it from $149.99 only. After a little talk with the rep. guess what? They refound me $100 dollars to my account as a credit ... I have to say that I'm more than happy! For you guys that try this, good luck!
I hope more people can take advantage of this. I happen to live in a market that won't see LTE until the 1st or 2nd quarter next year and only paid $149.99 from a local corp. store. They should price it the same everywhere (corp stores that is) imho...
Just picked mine up for $149 @ best buy...told them about the att store and online then they price matched. And no $35 restocking fee
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bacuy82 said:
Just picked mine up for $149 @ best buy...told them about the att store and online then they price matched. And no $35 restocking fee
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Click to expand...
Click to collapse
I would pay the 35$ restocking fee only if the Galaxy Note arrives to AT&T!
I've called 3 times now and gone back in the store. I've been denied this every time. Any tips on what I should say? I am a 20 year customer with 7 lines and internet. You would think that they would treat all their customers the same.
decimusmaximus7 said:
I've called 3 times now and gone back in the store. I've been denied this every time. Any tips on what I should say? I am a 20 year customer with 7 lines and internet. You would think that they would treat all their customers the same.
Click to expand...
Click to collapse
Well, She was very negative with my position so I said, can you transfer me to the contract cancelation department please? Then she tells me, its no necessary Sir 'cuz I can help you with this unic call... so... there is the tip
bacuy82 where do live
decimusmaximus7 said:
I've called 3 times now and gone back in the store. I've been denied this every time. Any tips on what I should say? I am a 20 year customer with 7 lines and internet. You would think that they would treat all their customers the same.
Click to expand...
Click to collapse
Strange... I called At&t on Monday and asked if I could upgrade early (I wasn't eligible for an upgrade until January 15th). Not only was I told yes, but I was given the $150 price for the Skyrocket. And in my zipcode it was coming up as 250 online.
Plus, I was told they will waive the upgrade fee. (I still have to call now that I have the phone to make sure that happens).
All I did was just ask nicely for the upgrade and the rest just happened. Now I've got my phone and I couldn't be happier.
jmreed97 said:
Strange... I called At&t on Monday and asked if I could upgrade early (I wasn't eligible for an upgrade until January 15th).
Click to expand...
Click to collapse
i want to early upgrade too! how many months do i have left on current contract to be eligible?
I bought mine for $149.99 also. I called AT&T and complained about the fact that I had to pay $249 when others in CA or NY have only to pay $149.
After 30min on the phone the answer was still "no we can't do anythinbg the best price I can offer you is $239" When I told her that I could buy the same phone for $199 at walmart or Radioshack she said she was sorry but could do more.
I told her it was sad because at least Verizon and T-Mobile are not changing their price depending of the city and then I asked to talk to a manager.
The manager was "not available" but I got the promise he will call me asap. One our later, I got a phone call, the price was accepted, $149.
It was worth the time
Am I the only one who would rather pay the $100 than spend 30+ minutes on the phone with an ATT CSR?
Hmm my local ATT store asked me what area code showed 149.99, but ones I knew that should have showed 149 seemed 250 and he said he cant bring down the price.
What area code shows 149 still from ATT website.
If you bought it from Bestbuy, just print out a screen shot of the AT&T website showing $149 and they will refund you the $100. I attempted only 1 time and had no problem.
jonathanhtc said:
Well, She was very negative with my position so I said, can you transfer me to the contract cancelation department please? Then she tells me, its no necessary Sir 'cuz I can help you with this unic call... so... there is the tip
Click to expand...
Click to collapse
I just called and got the difference credited also, and he added 1000 rollover minutes! Thanks for the tip I owe you a beer!
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sketchturner said:
bacuy82 where do live
Click to expand...
Click to collapse
Oklahoma city 73162 Bought phone in Midwest city (73110) because close to work.
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digitalnrg said:
If you bought it from Bestbuy, just print out a screen shot of the AT&T website showing $149 and they will refund you the $100. I attempted only 1 time and had no problem.
Click to expand...
Click to collapse
I don't see it for $149 on the AT&T site. It's $249.
Not cool..
Sent from my SAMSUNG-SGH-I727 using xda premium
Whenever I get home I am going to do this.... Those extra $135 will definitely help!! ($100 for phone + $35 restocking)
Sent from my SAMSUNG-SGH-I727 using xda premium
Tried this with 2 different reps.... no dice.
Before my upgrade, my account expires next month. Told them ill return the phone, and move to verizon as "it seems your company has a $100 mark up" on this device.
Was pretty much told good luck with verizon. LOL
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I just went to Bestbuy and showed them the price on my phone. So he looked on their computers and it said $250 and that it was because my zip was in Oklahoma City on my phone(I used the zipcode a few posts back). I just said my parents moved out there, and after this semester of school I would be moving too. I just said I didn't want to return it and have to have my parents buy it and ship it to me.
He asked a manager and they approved it. Probably didn't want to lose store numbers on contract renewals and bit the hundred bucks.
I would advise saying you didn't want to have to return it and buy it there if your zip is different, they want to keep their numbers up.
I was wondering why my bill was higher this month so I called verizon and to my shock my gs3 was not grandfathered into unlimited plan. The verizon guy guaranteed us unlimited data which is why we continued with them. I didnt catch last month's bill because it was the same price but said 2gb and now they're saying too late screw u. Anybody else have this problem?
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when did you buy your phone, and did you start a new contract for it?
Ordered it the day before the cutoff date. Dont remember exactly at the moment but know for sure it was one day before, think 27th of june. Now they are saying the rep i called to order was probably wrong and that because mine was preordered it didnt count because it was activated in the 9. I received it and activated it on the 9th if July. But already paid for it before that
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I'm terrible at explaining this sorry. I'll put more details. My gf ordered a iphone 4 and i preordered a gs3 day before cutoff date of unlimited data. The at verizon that we called guaranteed us unlimited data. She still has unlimited and i don't. Rep i just talked to said it had to be activated on sept. 8 but i received mine on sept. 9. I told her ppl on forums preordered theirs and got unlimited still and she said those ppl on forums lied. Payed last months bill without noticing mine said 2 gb data cuz it was same price. Now they said i cant do anything.
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Sent from my SCH-I535 using xda app-developers app
If you push hard enough they can definitely fix it for you.
Pnutts said:
I'm terrible at explaining this sorry. I'll put more details. My gf ordered a iphone 4 and i preordered a gs3 day before cutoff date of unlimited data. The at verizon that we called guaranteed us unlimited data. She still has unlimited and i don't. Rep i just talked to said it had to be activated on sept. 8 but i received mine on sept. 9. I told her ppl on forums preordered theirs and got unlimited still and she said those ppl on forums lied. Payed last months bill without noticing mine said 2 gb data cuz it was same price. Now they said i cant do anything.
Click to expand...
Click to collapse
People on the forums didn't seem to "lie" - many were sharing stories on what worked/what didn't work to keep unlimited during the preorder wait for deliveries.
I kept my unlimited from preordering two phones for upgrading our lines, as an example.
But, we activated very soon after delivery months ago. Your preordered Galaxy S III arrived in early September?
- ooofest
I kept pushing but they said there is no more unlimited so changing back is impossible. I even told them before i hung up that i wud cancel it. She just said well you'll have to pay the early termination fees. Both of these ladies were kinda rude too
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Pnutts said:
I kept pushing but they said there is no more unlimited so changing back is impossible. I even told them before i hung up that i wud cancel it. She just said well you'll have to pay the early termination fees. Both of these ladies were kinda rude too
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Click to expand...
Click to collapse
Keep escalating it , if anything find the executive customer support line and call that number. An executive email bomb could also work (per the Consumerist website).
thanks will do that Tiburon. Just wanted to see if what they were telling me were true or not
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Pnutts said:
thanks will do that Tiburon. Just wanted to see if what they were telling me were true or not
Click to expand...
Click to collapse
You seemed to mention they told you activating this late was the primary issue with regaining unlimited right now.
Do you know why your phone arrived so late if it was ordered before the activation cutoff?
- ooofest
Thing is the phone wasn't out yet till that date but from everything i was reading ppl preordering cud still keep unlimited plan. Plus verizon guaranteed me that. The main problem is that i paid last month's bill without noticing it said 2gb
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Pnutts said:
Thing is the phone wasn't out yet till that date but from everything i was reading ppl preordering cud still keep unlimited plan. Plus verizon guaranteed me that. The main problem is that i paid last month's bill without noticing it said 2gb
Click to expand...
Click to collapse
I'm not sure what information you were given, but I'm not aware of preorders from June that took until September to finally ship.
See this now-famous Verizon Galaxy S III preorder thread for more details and lots of user stories on when phones shipped.
If you ordered after June 28th, getting the unlimited grandfathering deal is tough.
- ooofest
Pnutts said:
Thing is the phone wasn't out yet till that date but from everything i was reading ppl preordering cud still keep unlimited plan. Plus verizon guaranteed me that. The main problem is that i paid last month's bill without noticing it said 2gb
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Click to expand...
Click to collapse
If you received the phone on sept 9 and activated it then thats pretty late at activating(2 months past the delivery dates for pre orders). The verizon rep i talked to when i preordered it said I should activate it before july 11th to keep my unlimited and thats what I did.
Oh my bad i meant july not sept. It wasnt long it was the day it was supposed to be released.
This is the second month I've had this phone.
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sorry for confusing u guys
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Pnutts said:
sorry for confusing u guys
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Click to expand...
Click to collapse
Something isn't adding up. If you preordered the phone it should of shown you keeping unlimited data on your receipt. If it does then take it to Verizon. You renewed your contract under the premises of retaining unlimited data. They cannot not honor what you signed a contract for if so it would be null n void and you are free to cancell at anytime without paying a etf. I did this one time when I was younger and Cingular raised the cost of txt messaging from 10 cents to 25 cents per message.
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Muh badd dogg. You ordered too late.
Pnutts said:
sorry for confusing u guys
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Click to expand...
Click to collapse
johnnilsson said:
Something isn't adding up. If you preordered the phone it should of shown you keeping unlimited data on your receipt. If it does then take it to Verizon. You renewed your contract under the premises of retaining unlimited data. They cannot not honor what you signed a contract for if so it would be null n void and you are free to cancell at anytime without paying a etf. I did this one time when I was younger and Cingular raised the cost of txt messaging from 10 cents to 25 cents per message.
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Click to expand...
Click to collapse
Exactly, because that^^ is what was on mine when going through the preorder process and renewing the plan.
Verizon bastards.
No i did not preorder too late. I made sure of that. I might of made date mistakes posting this but not when i ordered it. The only receipt i received was wen it was shipped in the box. On my gf's iphone 4s it says 29.99 for unlimited on the featues section that i just noticed looking at it now. Mine does not say anything. Our account is on her name if it makes any difference
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He pre order the day before the cut off date and the phone arrived july 9th he activated and like many verizon put him in 2gb data plan. Hoping he wont notice.
Many called back and got their unlimited restored.
Call again and check your confirmation emails. It must say somewhere the terms of your contract
Dont thank/like/rep my posts or ill report you.
Are you guys opting for in store pickup or shipping? I am driving myself crazy trying to figure out the quickest way of getting this thing in my hands.
Here's the problem I face. Being a new customer how the **** am I supposed to preorder and take advantage of sprint one up? Seems as if its not possible?
Sent from my Nexus 4 using Tapatalk
krazeecracker said:
Here's the problem I face. Being a new customer how the **** am I supposed to preorder and take advantage of sprint one up? Seems as if its not possible?
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Did you call and ask them? I bet they can do it.
lafester said:
Did you call and ask them? I bet they can do it.
Click to expand...
Click to collapse
I talked to a sprint agent online. She basically told me nothing. Gave me vague details on one up and simply stated "Will not work with a pre-order device, wait until its released in store." So I'm going to my local sprint tonight and hopefully we can work something out. I was looking forward to the $50 online price but without one up seems pointless?
Sent from my Nexus 4 using Tapatalk
You won't get it for $50 with one up. $449 and maybe the $100 new line credit. $50 is for new line + contract.
T-Mobile is now offering Buy one Get One FREE on S7 & Edge
I pre ordered my edge. I called them up and I added a line, I am on the 4 lines for 120 10 Gigs each line. The additional line for me is $20 a month. Within 30 days I will get a prepaid Card for $780 cost of my 2nd Edge. I will also get another set of goggles, and another year of Netflix. When I get the card, I can Pay off the phone, request an unlock, and cancel the additional line. and have a FREE S7 Edge. No requirement to keep the additional line. I spoke with the Rep, and acced him Hypothetical questions, and he confirmed what I told him. Do this while you can. I will also be able to get the samsung pay deals on the phone as well as it is a new IMEI....
Good Luck!
Plenty of threads on this already and it's all over other sites since March 9th your post is very late
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duvalbmarley said:
Plenty of threads on this already and it's all over other sites since March 9th your post is very late
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Click to expand...
Click to collapse
oh, did not know I could basically get a free one, and then cancel the line a month later on Tmobile. They just started this
You have to wait 8 weeks before you cancel the other line after you receive your rebate for free phone pay balance and cancel it's also on tmobile page just read faq or terms and conditions to make sure you do everything right
Sent from my SM-G935T using XDA Free mobile app
ScottBroker said:
T-Mobile is now offering Buy one Get One FREE on S7 & Edge
I pre ordered my edge. I called them up and I added a line, I am on the 4 lines for 120 10 Gigs each line. The additional line for me is $20 a month. Within 30 days I will get a prepaid Card for $780 cost of my 2nd Edge. I will also get another set of goggles, and another year of Netflix. When I get the card, I can Pay off the phone, request an unlock, and cancel the additional line. and have a FREE S7 Edge. No requirement to keep the additional line. I spoke with the Rep, and acced him Hypothetical questions, and he confirmed what I told him. Do this while you can. I will also be able to get the samsung pay deals on the phone as well as it is a new IMEI....
Good Luck!
Click to expand...
Click to collapse
Word of advice, keep the additional line until you get the rebate card and use the new line on one of the s7 edge the whole time until you receive the card. Read the fine print, it'll take about 60 days.
ScottBroker said:
oh, did not know I could basically get a free one, and then cancel the line a month later on Tmobile. They just started this
Click to expand...
Click to collapse
Depends on how you would define "just". It's been available since the 10th I think. Almost a week already.
Binary100100 said:
Depends on how you would define "just". It's been available since the 10th I think. Almost a week already.
Click to expand...
Click to collapse
I suppose, great deal either way. I will keep extra line for 2 months, and sell it on Craigslist for 650...... Unlocked....
ScottBroker said:
I suppose, great deal either way. I will keep extra line for 2 months, and sell it on Craigslist for 650...... Unlocked....
Click to expand...
Click to collapse
They're going for $500 here in Detroit.
Hello everybody. Want to share my experience for anybody that pre-ordered their v20 through AT&T and was planning on getting their $200 trade in credit. Just got back from AT&T store and process was pretty simple. I took in a old iphone they checked it out, asked for my v20 imei, then they gave me an instant $200 credit in my bill. They also said I could've used the credit instantly to buy accessories at the store, or wait to get some type of card that I could use later.
Sent from my LG-H910 using Tapatalk
Congratulations?
@rbiter said:
Congratulations?
Click to expand...
Click to collapse
Thanks. Just putting it out there in case any body has any questions about the trade in credit process for AT&T.
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I was wondering about that, as I pre ordered also. Is there a list of phones that meet the requirements?
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RiNo808 said:
I was wondering about that, as I pre ordered also. Is there a list of phones that meet the requirements?
Sent from my LG-H910 using XDA Free mobile app
Click to expand...
Click to collapse
You can go here.
https://tradein.att.com/#/start-a-trade/discover-device-value
Phone needs to be worth at least $5 to qualify for the $200
EvoKnvl said:
You can go here.
https://tradein.att.com/#/start-a-trade/discover-device-value
Phone needs to be worth at least $5 to qualify for the $200
Click to expand...
Click to collapse
This is correct. I tried to trade in a ZTE phone but it showed a $0 trade in value and they wouldn't take it.
Sent from my LG-H910 using Tapatalk
so pre orders must go into the store to do this? i had chatted in and they told me i will get a email, still no email here, smh.
also, has anyone searched and found a cheap burner (pre-paid phone) that can be used as a trade in? T-Mobile guys were using a Pixie4 or something, $20 at WalMart but ATT values it as a big ZERO!
cordell12 said:
so pre orders must go into the store to do this? i had chatted in and they told me i will get a email, still no email here, smh.
also, has anyone searched and found a cheap burner (pre-paid phone) that can be used as a trade in? T-Mobile guys were using a Pixie4 or something, $20 at WalMart but ATT values it as a big ZERO!
Click to expand...
Click to collapse
You don't have to go in store, but I believe its easier and quicker. You don't need an email to go get credit in store. Just tell them you pre-ordered and are there for the credit. I couldn't find a cheap prepaid phone to turn in. The cheapest I found was a AT&T iphone 4 on eBay for $50, that AT&T valued at $5 trade in credit.
Sent from my LG-H910 using Tapatalk
The store I went to said i would HAVE TO USE HALF of the credit in the store. I chatted online and they said I didn't and the store shouldn't be trying to make me.
frome901 said:
The store I went to said i would HAVE TO USE HALF of the credit in the store. I chatted online and they said I didn't and the store shouldn't be trying to make me.
Click to expand...
Click to collapse
I don't know if it's the same at every store, but the rep usually gets some form of commission on accessories.
So that would probably explain it.
Andrew025 said:
I don't know if it's the same at every store, but the rep usually gets some form of commission on accessories.
So that would probably explain it.
Click to expand...
Click to collapse
I agree. The store I went to didn't say anything about having to use half credit at the spot.
Sent from my LG-H910 using Tapatalk
My local AT&T store said I had to use all $200 on accessories in store and seemed shocked that I chose to keep the phone instead of trading it for a bunch of accessories I didn't want or need. Kind of like they always act so shocked that I never want the cheapo tablet offers that will cost me $10 a month for 2 years.
danengland said:
My local AT&T store said I had to use all $200 on accessories in store and seemed shocked that I chose to keep the phone instead of trading it for a bunch of accessories I didn't want or need. Kind of like they always act so shocked that I never want the cheapo tablet offers that will cost me $10 a month for 2 years.
Click to expand...
Click to collapse
I would definitely go to another store or contact AT&T customer service through the phone. What they told you is not right.
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what's a good phone (worth $5 trade in) to buy and use? prefer to pick up some sort of prepaid device, rather than try to meet up with a seller on Craigslist. thanks
cordell12 said:
what's a good phone (worth $5 trade in) to buy and use? prefer to pick up some sort of prepaid device, rather than try to meet up with a seller on Craigslist. thanks
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Galaxy s3 is worth $10. I'll be trading that instead of my note 3.
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