Hi guys! I'm new in this forum (at least new on posting). I had an issue with a device and I think maybe you can help me.
My girlfriend's device (Moto G XT1040) was working really laggy and slow after updating to 5.1, so I decided to do a factory reset. Before that, I made a backup of all the photos and contacts on the cloud, so I can recover them later. I've made the reset, started the device fresh, set up the Google Account, but none of the contacts and photos were there, not even the apps she bought on Google Play (in fact, there wasn't any downloaded app related to the account).
The thing is that I can't remember which account was set BEFORE the reset, but considering that my gf has only one G. Account (for real, she doesn't even use Gmail, she uses Outlook), is kind of strange that it isn't the same account she used previously. And as far as I know, there's no way to backup photos on "Photos" app witouth a Google Account, right? So those images went somewhere when I did the backup...
First, is there any way to find which Account was set up in the device before the reset? (I tried looking at the browser history, youtube history, even location log, but nothing comes up). Second, if the account was the same, what happened?
Thanks in advance for your help, and sorry for my rusty english!
Would it be possible you set her phone up on your account? You can check https://security.google.com/settings/security/activity?pli=1 on you google and her account and see whether the device pops up. Searching in the other direction, I would know.
Yep. She had another account that even she didn't knew... Sorry to waste your time guys. And thanks a lot for your help!
Related
Hi all,
My question is more about the google web-service rather than anything to do with a handset, hope its ok in here.
I set-up a google account quickly and without much thought when I got my first android handset. Since then I have started to use it for mail, buzz, reader and various other things.
I would, however, like to change the googlemail password. Is this possible and if so how...
cyberkid2002 said:
Hi all,
My question is more about the google web-service rather than anything to do with a handset, hope its ok in here.
I set-up a google account quickly and without much thought when I got my first android handset. Since then I have started to use it for mail, buzz, reader and various other things.
I would, however, like to change the googlemail password. Is this possible and if so how...
Click to expand...
Click to collapse
I think you may have to change it in the account first, then go to the device and see if you can change this in settings or something. If nothing else, delete the account and reopen it with the new password.
Hi,
When I first got my phone a month ago and not knowing what I was doing, when prompted to log into a Gmail account, I set things up with my tertiary/third-most-used account. Little did I know the consequences. When I decided I wanted to now set the phone up with my primary account, I discovered that the only way to do so was with a hard reset!
Well, after going through that process and now wanting to download and install several dozen Market apps that I previously had installed (several of which I'd paid for), I logged into Market, only to find a message saying "No downloads from Android Market."
I assume that Market doesn't recognize my new Gmail address as belonging to the same person as the one I was using previously (even after I added it). Is there a way that I can associate the two accounts for Market so that I can get my apps back?
Thanks!
This might be a dumb question and a little too late, but is there a reason you NEED the phone set up with your most used account? If I'm not mistaken, it ought to be painfully easy to set the phone up with a second google account for things like gmail and calendar and such. You might even be able to get contact sync from a second google account, with apps and such just syncing from the old account that you already used for that purpose.
I'd have at least given that a try before doing a full wipe, but you might have reasons I haven't thought of yet.
Not a dumb question at all. In fact, I'm the one feeling pretty dumb right now, for jumping the gun like I did. I did have a couple of other reasons, but I'm beginning to see that it wasn't as
Sent from my Desire HD using XDA App
(Well, that wasn't ready to go....)
...worth the cost. The other problem now is that I'm deluged by mail from my primary Gmail account. It also goes to my ISP account, where I can read it much more efficiently.
I can see another hard reset in my near future. :-(
Sent from my Desire HD using XDA App
I can tell you from experience (I've flashed a few roms...) that a hard reset isn't nearly as hard when you're syncing to the google account that has all your contacts and apps attached to it...
Silas, you lost me. What do you mean that it isn't as hard? Because you don't lose as much data? Are you talking about doing a hard reset without switching accounts like I did?
Would I be better to reset again (not a big deal at this point) and go back to the way it was, or not? Would I get my apps back (I hope)?
FWIW, I use my Gmail accounts only to collect and back up my email accounts, and for quick searches. I thought I might start using Google Calendar, though, and thought it might be better to use the one in my main Gmail account. Possibly I could sync the same calendar to both accounts,though -- could I?
And finally, is there any way at all to get my paid apps back with my current setup?
Thanks, everyone.
Sent from my Inspire using XDA App
This might help you. Go into gmail and click the account address in the upper right corner. At the bottom is an option for adding an account. You should be able to let you apps back after adding that other account back. Hope it helps. If not, at least I tried.
Sent from my Inspire 4G using XDA App
Well, I thought I had replied a couple of hours ago, and here's my message, still waiting to post. Sigh....
Thank you, ZeroRilix. Unfortunately, no dice.
When I did that, there were already three accounts there. After hard resetting and setting up my primary Gmail account, I had also set up my other two Gmail account in Accounts & sync in Settings. However, when I viewed them as you suggested, it said that neither of them had been synced. So I made sure that Contacts, Calendar, and Mail were synced for all three accounts. When I went into Market and viewed My Apps, all I saw were still the few I had downloaded since the hard reset.
Thanks, though....
No prob. Everything you've already tried should've worked. I might suggest contacting Android Market and letting them know what's going on. I have included the link to the appropriate form to fill out. Sorry your still having issues, and maybe they can help you further. If you get the issue resolved, post back here so users who might run into this same issue cam fix it. Good luck!
http://market.android.com/support/bin/request.py?contact_type=market_phone
Sent from my Inspire 4G using XDA App
ZeroRilix said:
http://market.android.com/support/bin/request.py?contact_type=market_phone
Click to expand...
Click to collapse
I thought for sure I'd replied to this, but I can't see my response anywhere. Don't know why I'm having such trouble posting.
Thanks very much for this. I sent a support request yesterday and will let you know what they say. Unfortunately, it's Saturday, and I assume nobody's there to answer. Why do things always go wrong on the weekend?
Hi,
Here's my latest update. Not wanting to wait till Monday or later for a reply from Market Support, I decided to try posting my question to the Android forum at androidforums.com. I got a couple of helpful responses and I'm back in business. Here's the thread for anyone interested:
http://androidforums.com/android-applications/335710-how-can-i-recover-my-market-apps.html OR
goo.gl/FhiLP
The short version is that I started over the way I had initially and all my apps downloaded automatically!
Thanks again for the help.
First, I did use the search feature, but couldn't find anything specific to the Inspire. If this already exists, please feel free to link to it/close this thread. Thanks!
So, I can't seem to effectively back up my contacts. Titanium Backup doesn't do it, and I thought they were synced via Google. Not to mention I've had the same SIM card for YEARS and all my contacts have always been on there. Now, since I rooted my phone and started flashing custom ROMS, they have disappeared. Now I am without my 400+ contacts database, which I need.. So my question is, what is the best way to back up contacts, and is there any way to recover the ones I had?
Thanks in advance!
As long as you didn't choose not to sync with Google before you flashed, they are backed up. Most likely the problem you are having is getting them to import. Try going to Settings>Accounts and Sync> and manually sync your Google account.
stonewallmike said:
As long as you didn't choose not to sync with Google before you flashed, they are backed up. Most likely the problem you are having is getting them to import. Try going to Settings>Accounts and Sync> and manually sync your Google account.
Click to expand...
Click to collapse
I rip my employer a little I guess and store ALL my contacts to MS Exchange for several years now with nary a hiccup...that said since I've been on Android, Google does a fine job too. ... I think my free Sugar Sync account probably has them too...with this phone I have given up storing any contacts at all on the SIM card...because I have gone through what you are when simply switching phones or have phones stolen/lost in the past...but yeah make sure at least Google is backing them up...
It all depends on where you have chosen to save your contacts. If to phone then they may be lost forever. If to sim then simply import them back to your phone. If to Google account then as said above just re-sync.
When thinking about flashing rom's the first thing that you should do is make sure all contacts are backed up. Best choice is with Google. That way everytime you wipe data you can boot up your phone sync with Google and BOOM! They are there. Works a treat. Cheers.
Sent from my GT-I9000 using XDA App
Thanks guys. I've had them backed up to Google before, and even restored them before, but it doesn't seem to be working. I just flashed the VU ROM after having been using the RCMix3D ROM for my Inspire, so I'll post the question on their page and see if it's a known issue with the ROM or anything.
Good luck.
Sent from my GT-I9000 using XDA App
elijahpr said:
Thanks guys. I've had them backed up to Google before, and even restored them before, but it doesn't seem to be working. I just flashed the VU ROM after having been using the RCMix3D ROM for my Inspire, so I'll post the question on their page and see if it's a known issue with the ROM or anything.
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I have been on a captivate and now the inspire. Flashed upteen different roms and never had an issue with google restoring my contacts. Everytime I put the gmail addy in it pulls it all over.
Doesn't the htc sync account do that as well? Try doing that. If all else fails and you have them in say outlook or still on google then you can export them as a comma separated value (CSV) file and then put that on your sd card then import them via the people app. You can then save to sim via the people app.
I am on VU now and it restored flawlessly from gmail.
This is one app on the market that you can look at.
https://market.android.com/details?id=no.uia.android.backupcontacts&feature=search_result
I would recommend using my backup pro from the android market
Hello all, I was just curious where google syncs "Browser" and "Google-Photos" to. I just recently flashed a new rom onto my phone and during setup I made sure to uncheck the option for google to sync with my phone. Yet three hours later I realize that it decided to sync anyway. Pissed off, but whatever, I went and deleted contacts and calendar events (it's the principle of the matter). I can't seem to find browser and photos though. Any info would be highly appreciated. Thank you.
Also, does it sync all photos on the phone or just the photos in DCIM?
lvleow said:
Hello all, I was just curious where google syncs "Browser" and "Google-Photos" to. I just recently flashed a new rom onto my phone and during setup I made sure to uncheck the option for google to sync with my phone. Yet three hours later I realize that it decided to sync anyway. Pissed off, but whatever, I went and deleted contacts and calendar events (it's the principle of the matter). I can't seem to find browser and photos though. Any info would be highly appreciated. Thank you.
Also, does it sync all photos on the phone or just the photos in DCIM?
Click to expand...
Click to collapse
I've yet to figure out how to get the "Browser" sync to work... I use Chrome, so the sync is built in. As for the Google Photos, have you checked Picasa?
gacbmmml said:
I've yet to figure out how to get the "Browser" sync to work... I use Chrome, so the sync is built in. As for the Google Photos, have you checked Picasa?
Click to expand...
Click to collapse
Yes, I have. Doesn't seem like there's anything there though, but on my phone it said that it was synced. It's kind of weird.
Hello all,
I have a problem syncing my Google contacts with my HTC One M8 (running Android 6.0). In the past, I have been able to sync the HTC People app with Google (and also link them with data from other apps).
Yesterday, I had to reset my Google account settings. I also cleared the People data, before putting the account settings back and syncing the data. Now it will only sync some of the contacts. It's missing about 190 of my contacts (which are clearly still there on Google). I can find no pattern to the contacts it includes/excludes. I have tried repeating the process - clearing all the data and settings and putting it all back - but I cannot get all of the contacts to appear on my phone any more.
Can anyone tell me how to solve this? Failing that, is there another (reliable) app for syncing contacts data from multiple sources, including Google, Whatsapp, and Skype? Thank you in advance!
Can you verify that missing ppl have either google plus profiles or (birth)dates set? Refer to https://forum.xda-developers.com/pixel-2-xl/help/contact-sync-flashing-8-1-image-syncing-t3715229 ... this seems broken since the 8.1 release but also breaks for non-oreo and non-pixel devices
asc366 said:
Can you verify that missing ppl have either google plus profiles or (birth)dates set? Refer to https://forum.xda-developers.com/pixel-2-xl/help/contact-sync-flashing-8-1-image-syncing-t3715229 ... this seems broken since the 8.1 release but also breaks for non-oreo and non-pixel devices
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Click to collapse
Thanks for posting so quickly - and for directing me to a thread for precisely this issue! I am missing rather too many contacts to go through all of them, but it's definitely not confined to contacts with a G+ profile and/or a date. As you say, the Android version on my phone also pre-dates that of most users experiencing this problem.
It seems there's no clear solution yet, but (from the thread) it seems to be early days. For now, I have manually exported my Google Contacts to a vCard file and imported it to my phone contacts. I guess I'll wait and see if Google comes up with a solution in due course.
karim434 said:
Thanks for posting so quickly - and for directing me to a thread for precisely this issue! I am missing rather too many contacts to go through all of them, but it's definitely not confined to contacts with a G+ profile and/or a date. As you say, the Android version on my phone also pre-dates that of most users experiencing this problem.
It seems there's no clear solution yet, but (from the thread) it seems to be early days. For now, I have manually exported my Google Contacts to a vCard file and imported it to my phone contacts. I guess I'll wait and see if Google comes up with a solution in due course.
Click to expand...
Click to collapse
Deleted my Google account and People app data (again) today. Replaced them and suddenly I am finding ALL my Google contacts syncing again. I don't really have an explanation for why it worked this time but it might be relevant that I also installed the dedicated Google Contacts app this time round.
I solved this problem by deactivating power saver. After a few minutes, Contacts started to sync with my Google account.