Related
I do not understand how these scratches came about, never keep keys in my pocket. Just normal usage (in and out of pockets and resting on table). My iPhone took a lot more abuse than this HOX yet there is so much more damage to my screen for the HOX.
Anyone else noticed this problem?
Keys won't scratch it. Sand and other hard, gritty things that reside in pockets will. It's not a problem, it's glass. Normal glass is hard to scratch, ours is even harder. If your screen got scratched, it was because something very hard (like sand) came in contact with it.
I've been using mine since launch without any kind of screen protector (or case) and have yet to get a scratch on the screen *knocks on wood*
Honestly, if your screen was scratched 99% of the time it was due to sand in your pocket.
Actually......ive had like 4 one x devices, they all held up just fine. Except one replacement i recieved, which by the way was used!!! Insurance claim! It came with about 30 little scratches on the screen! I sent it back, and they sent me a brand new, in the original box, scratch free one x!!! anyways......my suggestion.....get a zagg! I finally gave in and bought one. I figured with the gorrilla glass i wouldnt need 1! But after seeing, and hearing stories, i finally gave in and got it! And im glad i did! I got the hd, and its badass! Cant even tell its there! So long story short, get a zagg. Lol.
Sent from my HTC One XL using xda premium
Truth About Gorilla Glass – Drops, Tests, Composition – XDA Developer TV
if my screen is off, I can see very, very, very fine scratches in my glass. Nothing major at all, but makes me wonder how its going to look in the next 4-5 months. I'm not downgrading this sick ass screen with a protector. One of the top reasons I bought it to begin with
Sent from my twin turbo'ed OneXL rocking rezound beats
zounduser said:
Actually......ive had like 4 one x devices, they all held up just fine. Except one replacement i recieved, which by the way was used!!! Insurance claim! It came with about 30 little scratches on the screen! I sent it back, and they sent me a brand new, in the original box, scratch free one x!!! anyways......my suggestion.....get a zagg! I finally gave in and bought one. I figured with the gorrilla glass i wouldnt need 1! But after seeing, and hearing stories, i finally gave in and got it! And im glad i did! I got the hd, and its badass! Cant even tell its there! So long story short, get a zagg. Lol.
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
I have two of these phones - one has developed small scratches a little too easy for my liking. Anyhow, thanks for this info, will try the Zagg, had not heard of them cheers :good:
I don't use screen protectors or cases. I've got a couple of hairline scratches that are only visible when the screen is off and it's held under the light at a certain angle. And that's after I dropped it onto the road and it slid across the road screen side down. Gorilla glass did it's job. If you look after it, it won't get scratched.
the_scotsman said:
I don't use screen protectors or cases. I've got a couple of hairline scratches that are only visible when the screen is off and it's held under the light at a certain angle. And that's after I dropped it onto the road and it slid across the road screen side down. Gorilla glass did it's job. If you look after it, it won't get scratched.
Click to expand...
Click to collapse
Unfortunately, mine slid across cement too lol. All very fine though. Like you say, everyone else can't see them. Only screen off and actually searching for them
Sent from my twin turbo'ed OneXL rocking rezound beats
I swear that HTC phones scratch by just looking at them. I had an inpire 4g and in 2 weeks with careful use a scratch about 1/2" long that you could hang your fingernail on just showed up on the screen. I was pissed. After that I got the Samsung infuse and used it with no screen protector and never got a scratch. After the infuse I got the gs2, never a scratch. I used the international galaxy note, never a scratch. Then comes the HOX and after 2 days of using this phone it gets 2 scratches, one an inch long and the other 1/2" long, both you could hang your fingernail on. I took it back for other reasons and got the unlocked gs2 from negri, used it for a month never a scratch. I bricked that phone by flashing an ICS leak and decided to give the HOX another try because I really like sense and the way the phone looks. After babying my HOX for maybe 3 days I go to bed not noticing any scratches, pick up my phone to check xda, and I see the rainbow effect of a deep scratch. I turn on the light and sure enough there is a scratch you can hang your fingernail on. The next day I bought the zagg hd shield and it hides the scratch good enough for me but it still pisses me off that HTC phones scratch so easily. The HOX is still my favorite phone to date, even with the scratched up screen.
Sent from my HTC One XL using xda premium
lyall29 said:
I swear that HTC phones scratch by just looking at them. I had an inpire 4g and in 2 weeks with careful use a scratch about 1/2" long that you could hang your fingernail on just showed up on the screen. I was pissed. After that I got the Samsung infuse and used it with no screen protector and never got a scratch. After the infuse I got the gs2, never a scratch. I used the international galaxy note, never a scratch. Then comes the HOX and after 2 days of using this phone it gets 2 scratches, one an inch long and the other 1/2" long, both you could hang your fingernail on. I took it back for other reasons and got the unlocked gs2 from negri, used it for a month never a scratch. I bricked that phone by flashing an ICS leak and decided to give the HOX another try because I really like sense and the way the phone looks. After babying my HOX for maybe 3 days I go to bed not noticing any scratches, pick up my phone to check xda, and I see the rainbow effect of a deep scratch. I turn on the light and sure enough there is a scratch you can hang your fingernail on. The next day I bought the zagg hd shield and it hides the scratch good enough for me but it still pisses me off that HTC phones scratch so easily. The HOX is still my favorite phone to date, even with the scratched up screen.
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
If what your saying is true, I'd say you just had some back luck. The One X I own doesn't have a single scratch (on the screen) and I've dropped it on cement, bathroom tiles, and some other stuff without any kind of case.
Well if wasn't for bad luck I wouldn't have any luck at all.
Sent from my HTC One XL using xda premium
Since I don't have more than 10 posts I can't post the video, but search YouTube for this video "HTC One X Used as a hammer--Hammer Time"
Should answer all your questions related to how durable the screen is lol.
I've somehow managed to get a couple very minor scratches in mine. Not sure what from exactly but they are the kind that you have to tilt the phone so that the light reflects just the right way while the screen is off to be able to see them. Hindsight being 20/20 I should have invested in a screen protector but in all honesty it isn't that big of a deal. Aside from those extremely minor blemishes, the screen has held up very well against drops and normal wear.
For anyone that doesnt know about zagg already.........they cost around 25 bucks for the hd, and its well worth the money! I swear on everything, its just like looking at the screen without it. And the best part.........its guarenteed for life!!!!!!! Anything happens, or you get a replacement......its like 3 bucks for shipping. I suggest anyone with an expensive device get one. Gorrilla glass or not. Just saying.
SENT FROM MY TEAM VENOM POWERED AT&T HTC ONE X
I'm notorious for scratching my phone screens, but not a single scratch on my HOX since I got it in May. I don't use a screen protector, just a soft plastic case on the body. The dang thing has been dropped, put in my pocket with my keys, even had the new pup grab it... Nothing, so I'm very pleased.
Sent from my HTC One X using xda app-developers app
Seems like the OP answered their own question, since if they have 3 scratches already, I think they already know how durable the screen is?
My HTC One X is having the same exact problem. I have been battling between AT&T & HTC for them to replace my screen but they are both telling me that these scratches are not covered because they are "physical damage". I moved to the One X from an iPhone 4 and never used a screen protecter for 2 years and I just sold the phone to Gazelle as excellent condition...the screen was flawless with no scratches. This issue only seems to be effecting a handful of users but IT IS a defect!!!
This post on Gizmodo kind of sums it up.
http://gizmodo.com/5931430/htc-one-x-after-4-months-weird-batteries-and-wimpy-gorrillas
Notice the "wimpy gorrillas" part in that link.
tropazr said:
My HTC One X is having the same exact problem. I have been battling between AT&T & HTC for them to replace my screen but they are both telling me that these scratches are not covered because they are "physical damage". I moved to the One X from an iPhone 4 and never used a screen protecter for 2 years and I just sold the phone to Gazelle as excellent condition...the screen was flawless with no scratches. This issue only seems to be effecting a handful of users but IT IS a defect!!!
This post on Gizmodo kind of sums it up.
http://gizmodo.com/5931430/htc-one-x-after-4-months-weird-batteries-and-wimpy-gorrillas
Notice the "wimpy gorrillas" part in that link.
Click to expand...
Click to collapse
In my opinion, the review is BS. The phone gets occasionally warm but not that hot. I've not even once had it dial by itself in my pocket (and I keep it an average 8 hours a day in there), then the guy expects to drop the phone and leave no marks on the screen or casing, and then he ends his review with 5 hours battery life - just explain hiw can you get that with normal or even heavy use (unless you play games and don't put the phone down for like 4 hours).
Edit: and yet, he is rating the phone 4/5...
Sent from my HTC One X using xda app-developers app
Well, I dropped my Samsung Galaxy S4 Active onto a concrete sidewalk. I am not as careful as I should be since I would drop my SII without worry since I had the Ballistics case on it. My new Active had no case. It fell directly on a corner, and of course missed the hardened rubber/plastic part and hit the outer metal shell directly. It knocked a snap out of the bottom right corner opposite the impact point. I took the case off and installed it again and everything snapped in normally.
My screen is fine and everything works normally. Aside from asthetics, nothing is different than before the drop. I have read about some regular S4 screens breaking from far less. Maybe there is something to the "rugged" nature of the active.
Anyways, a picture is worth a thousand words so here are four pics. My first time uploading pics here so hopefully they turn out ok.
Ouch! My sincerest condolences.
I would be terrified while picking it up..
Any 5 inch touchscreen device shouldn't ever be considered rugged haha
Sent from my SAMSUNG-SGH-I727 using xda premium
I wouldnt try it
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Sand out the part? lol.
I dropped mine today too, which is weird because I never drop my phone. I have a scuff mark on the metal outer shell like you. Pretty disappointed it scratched so easily.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
It's not a rugged phone ladies... It's the same as an s4 just water and dirt proof.
You drop it and it will break just as easy as a regular s4.
Ouch!
Ouch that sucks! Yeah I just got my Active today and I need to get a case and screen protector ASAP.
I didn't think this phone would be drop proof. It was advertised as waterproof/dustproof.
At least the screen is not cracked.
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
planoman said:
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
Click to expand...
Click to collapse
That is what I was thinking. With a case it won't even show. I did buy the Best Buy protection so supposedly I can get unlimited exchanges but still...
I know it wasn't made with drop protection, but it did hold up pretty well. If a case ever comes out I will have no worries at all.
I dropped my s4 in a puddle 2 days ago fully submerged and my heart sunk. Ripped it sort let it dry. Used some alcohol to get water out and it works fine. Not an active though.
Sent from my SAMSUNG-SGH-I337 using xda premium
Slade8525 said:
people will do amazing things to get what they want. that said, perhaps food ought to be prioritized over cell phones/random crap you want. how did you break 3 s4's? you must have the worst case of butterfingers ever. i usually buy mine off contract or unlocked, but i have yet to accidentally destroy any cell phone. not everyone has the money to shell out for new stuff whenever they need it.
fortunately i dont have to worry about money, ever, but i still take very good care of whatever i have, and i have learned not to lend things out or let people use my stuff (especially drunk friends and cell phones or idiot friends and new sports cars).
seriously, how did you manage to break 3 already? i know one guy who drops his iphone about once a week.
Click to expand...
Click to collapse
Sounds like the case of "I haz monies." Paying full price 3 times sucks really really bad. I would hope you mean breaking the original, then breaking it at repair, and one more for good measure. Still, that's just crazy butterfingers, but I digress.
Op, I seriously doubt "rugged" means unchipable, or even blemish proof. If phone meets concrete from even three feet and the right angle, you'll either chip, dent, or scratch. In thing to be happy about is the glass or screen shattering. I'll take dents and chips over exploding screens any day. Still, not having cases for it is highly questionable. You'd think even Sammy would release a case, just to collect more money.
Sent from my Galaxy S4 on Tapatalk 2
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button.
However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Never mind
Incarnate609 said:
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button.
However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
At this point, Samsung may be able to replace it cheaper than buying parts. Of course it's on the assumption you want it fixed today.
Sent from my Galaxy S4 on Tapatalk 2
mattpayne92 said:
I dropped mine today too, which is weird because I never drop my phone. I have a scuff mark on the metal outer shell like you. Pretty disappointed it scratched so easily.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
Click to expand...
Click to collapse
haha you dropped it and expecting not to have scratches? screen on my note 2 shattered when i dropped it on the first day i bought it
Fastnova007 said:
It's not a rugged phone ladies...
Click to expand...
Click to collapse
I don't understand why people who purchase this phone seem to think it is shock proof, drop proof and crush proof. It's marketed as being waterproof and dustproof.
sgtmcfunky said:
Ouch that sucks! Yeah I just got my Active today and I need to get a case and screen protector ASAP.
I didn't think this phone would be drop proof. It was advertised as waterproof/dustproof.
At least the screen is not cracked.
Click to expand...
Click to collapse
Precisely.
planoman said:
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
Click to expand...
Click to collapse
Have you seen the long list of accessories here: http://forum.xda-developers.com/showthread.php?t=2331133
dajabec said:
Well, I dropped my Samsung Galaxy S4 Active onto a concrete sidewalk. I am not as careful as I should be since I would drop my SII without worry since I had the Ballistics case on it. My new Active had no case. It fell directly on a corner, and of course missed the hardened rubber/plastic part and hit the outer metal shell directly. It knocked a snap out of the bottom right corner opposite the impact point. I took the case off and installed it again and everything snapped in normally.
My screen is fine and everything works normally. Aside from asthetics, nothing is different than before the drop. I have read about some regular S4 screens breaking from far less. Maybe there is something to the "rugged" nature of the active.
Anyways, a picture is worth a thousand words so here are four pics. My first time uploading pics here so hopefully they turn out ok.
Click to expand...
Click to collapse
Glad to see your phone survived. I'm still going to wait for my case to come in the mail though.
dajabec said:
That is what I was thinking. With a case it won't even show. I did buy the Best Buy protection so supposedly I can get unlimited exchanges but still...I know it wasn't made with drop protection, but it did hold up pretty well. If a case ever comes out I will have no worries at all.
Click to expand...
Click to collapse
I wish it had drop protection. But a case should fix that. I'm just thrilled about it being waterproof.
Incarnate609 said:
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button. However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Click to expand...
Click to collapse
One of the reasons I got rid of my old S4 was because people were having the screen crack while in their pocket with no trauma. I haven't heard any such reports on the Active just yet. Honestly, the one time I cracked a screen it was on my Note 1 and it was a drop of similar height and I had a Trident case on it. It sucks, but I can't see blaming an electronic device when I'm the one dropping it.
I love the look, and feel of this case, and I hate cases, I have always kept my phones naked until I saw this. My girl has a S4 and I got her one too and she loves it.
So this morning I took the T-Mobile insurance off my account. I'm in South Florida, and its been thunder storming all day so its flooded out every where. I returned from doing laundry, I forgot I had my phone on my lap and got out the car and the phone fell into about 3 inches of water, it was dark and I couldn't find it for more than 30 seconds, I finally grabbed it and took the case off, every thing seemed dry and working, I pulled the battery out asap and verified that the water indicators were not red. I've had it in rice since then and I 'll leave it there over night, but I think I should be fine, im just doing the rice incase.
I also use the spigen crystal screen protector and love it more than any other screen protector its better than the screen itself at keeping clean and I cant tell its there, this case is one of the reasons I got this great phone, I read about the poor custom service stories, but the product is GREAT thanks Spigen
How much bulk do you feel with that case
Sent from my SGH-I337M using Tapatalk 4
Just dropped my S7 Edge getting out the car flat on the face and heard the loud sound of gorilla glass you are familiar with in drop test videos. The screen is fine with just a few sand grain sized scratches where the ridged rock pavement hit.
First time I've scratched a new device the first week. My soul died a little inside. Lucky this screen still feels smooth and only when looking for the scratches can I see them and I can't feel them with my finger nail without effort.
sorry to hear that, I have been using those wet install screen protectors just incase
I heard they made the glass stronger but its more likely to get scratches
Wear it with pride. Your phone just has some character now.
Some ugly character, but mine slipped out my pocket when I sat down on some steps. Hit left corner, I know the next day I went and got an otterbox symmetry for it!
Hawkhell said:
Just dropped my S7 Edge getting out the car flat on the face and heard the loud sound of gorilla glass you are familiar with in drop test videos. The screen is fine with just a few sand grain sized scratches where the ridged rock pavement hit.
First time I've scratched a new device the first week. My soul died a little inside. Lucky this screen still feels smooth and only when looking for the scratches can I see them and I can't feel them with my finger nail without effort.
Click to expand...
Click to collapse
That hurts my heart. The last time I did that was with the HTC MYTOUCH 4G back in the day. Same way to driving, talking and put phone on lap. Forgot about it and jumped out the car at gas station phone goes screen down but my story did not end like yours. My screen was shattered it every possible area lol. Nice these are much tougher.
Sent from my SM-G935T using Tapatalk
Well 2014 i had preordered my galaxy note 4 and got it a week early. The next day i dropped it and cracked the screen lol. At the time no cases were available so i was out of luck
Sent from my SM-G935T using Tapatalk
Whenever I drop a device I just pick it up without looking at it and just put it in my pocket and check it out later when I cooled down
Dropped mine yesterday for the first time. Literally from about 2 feet just sitting in a chair. I'm so pissed.
Oh my I hope you have some kind of insurance for that. Sorry that looks very bad with that amount of damage I don't think the water resistance will work.
Use a case, these are fragile phones and before you get into the it takes away from the beautiful design...blah blah look at the picture two posts above.
jthornton71707 said:
Dropped mine yesterday for the first time. Literally from about 2 feet just sitting in a chair. I'm so pissed.
Click to expand...
Click to collapse
Ouch!
Yeah I totaled my phone about two weeks ago, already got a replacement tho. I'm now sporting a zagg screen protector and otterbox case. One interesting thing I noticed was that despite my screen having many cracks in it there wasn't a single scratch on the glass. So the glass is much more scratch proof than before
IQ Shield is a clone of Zagg at half the price. I can't tell the difference between the two products. I'm happy with the Spigen premium bumper case I got for my S7e also.
KurrentUser said:
IQ Shield is a clone of Zagg at half the price. I can't tell the difference between the two products. I'm happy with the Spigen premium bumper case I got for my S7e also.
Click to expand...
Click to collapse
My Zagg shield keeps popping out from the top because of my case. Not the best fit in my opinion I would of muched rather have seen the whole screen covered. But I'm learning not to give a Sht. Just ordered the "super chrome" slickwrap for my silver S7 edge. Man it gone blind some motorists. At least now it will protect the back glass while looking even glossier. I'm a shiny guy
Sent from my SM-G935T using Tapatalk
nano303 said:
My Zagg shield keeps popping out from the top because of my case. Not the best fit in my opinion I would of muched rather have seen the whole screen covered. But I'm learning not to give a Sht. Just ordered the "super chrome" slickwrap for my silver S7 edge. Man it gone blind some motorists. At least now it will protect the back glass while looking even glossier. I'm a shiny guy
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
The case I have doesn't interfere with the screen protector. The important thing about applying those Zagg like screen protectors is the surface must be 100% free of oil and grease from handling.
I have always used skinomi, and i always will. That is all.
My Zagg shield is yellowish...ew
Sent from my SM-G935T using Tapatalk
Guys i learned before even buying a new phone especially the s7 Edge? Have a case and a good screen protector head of time. So u can have it all ready when u get the phone in hand!!
Son Rise said:
Guys i learned before even buying a new phone especially the s7 Edge? Have a case and a good screen protector head of time. So u can have it all ready when u get the phone in hand!!
Click to expand...
Click to collapse
I had a Spigen case for the S7E (and a shield I had not installed yet) and managed to drop it off front porch. From5 feet it fell another 1-2 feet and bounced off wood step then bounce off of down-sloping cement walkway into the grass. It did not make contact with the glass, and did not even scratch the case. Took the phone out, and no damage to the body at all.
The phone out of the case is very slippery, so was surprised when this happened. Dropped it the same way I broke a screen on a Note 2 a few years back - taking a picture. In that instance, I was reimbursed full price by AMEX, even though it could be (and was) repaired. I had paid full price at that time for the phone.
This time I am doing the 24 month payment plan (for two phones) - and after almost smoking it, I did some thinking. I had paid a down-payment on one, and was getting ready to make the first payment through BOA e-billing and realized I needed to also pay the first three months with the same AMEX card in case I had a claim during the 90 reimbursement period. In this case, they would reimburse the amount I had paid and pay the rest directly to Tmo.(or maybe to a repair shop if they insist on going that way).
So for any other butter fingered owners who bought it with the payment plan and with a credit card with a replacement period guarantee - make sure you pay at least the monthly amount due for the device during that period covered with the same card. Just to be safe, I just paid TMo 3 months on both devices separate from my regular payment.
Still can't believe I dropped it - thank you Spigen! And better bet the scree protector on soon.
I am still thinking of selling it and getting a 935FD on eBay (damn you Samsung for locking the bootloader). Getting it paid by insurance would be easier, but I will not deliberately do that. But still have 2 more months of coverage....
So.. I noticed I happened to scratch mine on the screen. I have no clue how and when it happened. Just noticed it. I did not have any protection for the screen. Never had them in the past. I did have a case though that lifts the screen up when placed facing down. I also never place my phone with the screen facing down. So I am assuming it happened somewhere else.
Since I bought it from Samsung directly, we have 30 days of free premium care support. Turns out that is through Assurant and they pretty much denied coverage on my device first saying it was not covered. When pressed they said they would cover it but I'd have to pay $99 for a replacement device AND that replacement device COULD be a factory refurbished device.
All bad news.. So I am deciding to return the phone back to Samsung since I am within my 14 days. The scratch is small enough and won't jump out on you... and you can't even see it if the screen is on.
Anyone with a similar experience?
:silly:
I doubt you'll find anyone willing to openly admit to also being as petty as what you've described above. How long do you think you'll keep up this game of exploiting (purchase, damage, return & repeat) before considering adequate protection to combat the OCD?!
androidbuff123 said:
So.. I noticed I happened to scratch mine on the screen. I have no clue how and when it happened. Just noticed it. I did not have any protection for the screen. Never had them in the past. I did have a case though that lifts the screen up when placed facing down. I also never place my phone with the screen facing down. So I am assuming it happened somewhere else.
Since I bought it from Samsung directly, we have 30 days of free premium care support. Turns out that is through Assurant and they pretty much denied coverage on my device first saying it was not covered. When pressed they said they would cover it but I'd have to pay $99 for a replacement device AND that replacement device COULD be a factory refurbished device.
All bad news.. So I am deciding to return the phone back to Samsung since I am within my 14 days. The scratch is small enough and won't jump out on you... and you can't even see it if the screen is on.
Anyone with a similar experience?
:silly:
Click to expand...
Click to collapse
You scratched it and think you are entitled to a brand new phone for FREE?
What are you 12?
This is whats wrong with America these days folks.. smh.
My firend out right cracked his S8+, filed a claim, paid $99 and got brand new device
This early in the game, they won't have refurbished units - in a month or so probably yeah
Side note, my wife dropped hers from about 3 ft and it has a scuff on the screen - noticeable but nothing horrible. Slapped a screen protector on it and all is good again. Gorilla Glass 5 is definitely a joke cause they claim should be good from higher distance
The feeling of entitlement these days is down right ridiculous.
androidbuff123 said:
So.. I noticed I happened to scratch mine on the screen. I have no clue how and when it happened. Just noticed it. I did not have any protection for the screen. Never had them in the past. I did have a case though that lifts the screen up when placed facing down. I also never place my phone with the screen facing down. So I am assuming it happened somewhere else.
Since I bought it from Samsung directly, we have 30 days of free premium care support. Turns out that is through Assurant and they pretty much denied coverage on my device first saying it was not covered. When pressed they said they would cover it but I'd have to pay $99 for a replacement device AND that replacement device COULD be a factory refurbished device.
All bad news.. So I am deciding to return the phone back to Samsung since I am within my 14 days. The scratch is small enough and won't jump out on you... and you can't even see it if the screen is on.
Anyone with a similar experience?
:silly:
Click to expand...
Click to collapse
What about the restocking fee are you not worried they might take more than 15% because of the damage?
Wow. The replies reflect how immature many of you are. You really think Samsung will take a scratched screen back without slapping a fee for it? When I called them to return it, I TOLD THEM IT WAS SCRATCHED. Since I'm within the 14 days and the scratch is small, they said they'll take it but may charge me a little.
I just didn't think it was fair for assurant to charge me $99 for what could possibly be a refurbished device when I'm supposedly enrolled in an insurance program.
Smh
Anyway. The post is more about how easily the screen scratches. I'd rather pay more and get a perfect phone than live with a scratched screen. I remember my first iPhone 6. that I had bought and my kid scratched it. Apple replaced it for a brand new one since it was only 3 days old.
androidbuff123 said:
Wow. The replies reflect how immature many of you are. You really think Samsung will take a scratched screen back without slapping a fee for it? When I called them to return it, I TOLD THEM IT WAS SCRATCHED. Since I'm within the 14 days and the scratch is small, they said they'll take it but may charge me a little.
I just didn't think it was fair for assurant to charge me $99 for what could possibly be a refurbished device when I'm supposedly enrolled in an insurance program.
Smh
Anyway. The post is more about how easily the screen scratches. I'd rather pay more and get a perfect phone than live with a scratched screen. I remember my first iPhone 6. that I had bought and my kid scratched it. Apple replaced it for a brand new one since it was only 3 days old.
Click to expand...
Click to collapse
I think you pay for return shipping also. Then you get to wait for them to process the refund. That tiny scratch costs you almost $150 if you consider time and shipping/insurance.
But have you guys scratched your phone too? I don't mind a case. Just don't like them screen protectors that much. It beats the purpose imo
androidbuff123 said:
But have you guys scratched your phone too? I don't mind a case. Just don't like them screen protectors that much. It beats the purpose imo
Click to expand...
Click to collapse
I've never scratched any of my phones screens and i never use screen protectors because i hate them also.
scratched my screen, pretty small, not sure how it happened either, typically haven't had any problems with phones in the past, and have been careful
i'm just gonna pay to have the screen replaced in a couple months
954wrecker said:
I've never scratched any of my phones screens and i never use screen protectors because i hate them also.
Click to expand...
Click to collapse
Same here: am always careful and use a lightweight case on all of my phones.
Sent from my SM-G950U using Tapatalk
Mine came right out of the box with a scratch. It was a pre-order and head clearly been played with. I immediately called TMobile and filed for a return and ordered a new one. Now my new one might have the home button issue ?
Sent from my SM-G950U using Tapatalk
just opened mine yesterday. I kept the film on there was on, and added more tape to make sure i wont get scratches.
I am waiting on screen protectors for back and front
So I returned my S8 to the store and it happened to have a very very faint small scratch on the screen even though I was careful with it and never rubbed it against anything. I don't know how it got there or if it was on it when I opened the box. BB didn't care though, and I returned it cause I was having other issues with the device. My new one came with a screen protector on it (t-mobile version) that didn't have any print on the protector so I've just left it there and you can't even tell lol. But I did find one screen protector I bought that had good reviews. Link here: https://www.amazon.com/gp/product/B06XV9X72L/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1
What issue did you say them?
deathshead said:
You scratched it and think you are entitled to a brand new phone for FREE?
What are you 12?
This is whats wrong with America these days folks.. smh.
Click to expand...
Click to collapse
So let me get this...according to your logic it is ok for samsung to sell phones with the worst glass quality ever? There are complaints all over the place regarding the fact that S8 scratches very easy comparing to any other previous version. I also experience issues with this poor gorilla glass 5...having scratched the display after only 2 weeks although I was being extremely careful with the device. We are all having just bad luck? I doubt it.
I'm sure that the only solution is to have a class action lawsuit against Samsung...otherwise their answer will always be that it's the consumer's fault. Unfortunately it doesn't explode like the Note 7 in order to draw so much attention and force Samsung to admit the problem.
I just noticed a giant scratch on front screen. Phone owned less than 1 month never dropped and never mingled together with hard items like keys. This seems almost impossible. I've owned a smartphone since iPhone 4 and I've never seen a phone scratch this fast for no reason.
Corning has some explaining to do as I believe they are fully responsible. They have taken an easy piggyback ride on the smartphone industry and have advanced beyond their wildest dreams because of it. Now it's 2017 and they are releasing products which do not meet standards.
I totally agree. Corning and Samsung must give an explanation about the scratch resistance of the glass they have put on the S8. I never had problems with scratches on my Samsung devices since gorilla glass 3. What happened this year? Is it a mistake of Corning or Samsung? Do other devices with gorilla glass 5 scratch so easily? I personally bought an ultra thin case (it's the first time i put a case) just to prevent any more scratches.
They made gorilla glass 5 softer to make it more shatter resistant which in fault causes it to scratch easier.
Harder glass= more shatter/less scratches
Softer glass = reduction in shatter/ more scratches.