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HTC Technical Support
www.htc.com
Customer Information
Name oneders65
Telephone
Email Address [email protected]
Country United States
Inquiry Information
Inquiry Type Technical Support
Inquiry Description Is the FM Radio Disabled on the Touch Pro 2 for Verizon? If it is why are you crippling the phone? I like to use the phone to its fullest potential and get aggrivated that there is a feature that is locked out!
Issue Date & Time
2009/09/16 06:32
New Response From [ Philip (North America Support (Tech)) ]
Hello oneders65,
I understand how important it is to be able to best utilize your device. The FM radio being disabled is not a choice that was made by HTC; each carrier makes their own specifications for their devices. In this case, Verizon requested that the FM radio not be available on their version of the Touch Pro2. It is possible that they have their own radio software; it is possible that it is something they will make available in a future update. However, there is unfortunately nothing that HTC Technical Support can do to unlock this feature, as we cannot go against the wishes of the carrier who purchased the device from us. For more information and possible ways around this, you may wish to visit our user forum at www.htcwiki.com.
If you have any other questions, feel free to contact us again. You can find additional support at our user forum www.htcwiki.com. There is also a customer satisfaction survey for you to take if you are interested.
Philip
-----Original Message-----
From: [email protected]
Sent: Tue Sep 15 09:25:32 EDT 2009
To: [email protected]
Cc:
Subject: Phones Currently Offered
Form Message
MAIL_ADDRESS: [email protected]
Market ID: Central Texas
Zip Code: 79072
Full Name: oneders65
Email Address: [email protected]
Primary Subject: Phones and Accessories
Secondary Subject: Phones Currently Offered
Message Body: Why is the FM Radio disabled on the Touch Pro 2? Locking out features gives us a reason to go to the other networks. I'm up for renewal but am going to hold off. If the other carriers offer the same phone without functions disabled why not go to the competition???????
Dear oneders65,
My name is Harlan, I will be more than happy to assist you with your inquiry about FM Radio.
I am sorry to hear that you are unhappy with the fact that FM Radio can not be accessed on the Touch Pro 2. Decisions on what applications and functions will be available on our phones are made by our Marketing Department, and can not be overridden. There are no current plans to offer FM Radio on this device in the future.
Although the feature you would like is not available on the Touch Pro 2 at this time, I invite you to view our current phone selection as a possible alternative. To view available equipment, please click on the following link, which will direct you to the "Products" page of our website:
www.verizonwireless.com/products
You may also receive free e-mail updates as to when new products and services are available. To receive your free e-mail update, please click on the following link to view the "E-mail Updates" page of our website:
Be the First to Know
There are several wireless phones being tested for functionality and reliability with our network. Verizon Wireless will not offer a product or service unless it meets the high standards our customers have come to expect. Verizon Wireless is constantly improving the services, features, and wireless phones we offer to our customers for their communication needs.
We appreciate your business and thank you for using Verizon Wireless. It was a pleasure to assist you today.
Sincerely,
Harlan
Verizon Wireless
If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.
i thought there just wasnt enough room for 3 radios? i.e. u either get a gsm/fm radio tp2 or one with cdma/gsm radios.
The FM radio is in the Verizon TP2 I thought? Just needs the correct software/patch to use...unlike the TP1.
RonDutt said:
The FM radio is in the Verizon TP2 I thought? Just needs the correct software/patch to use...unlike the TP1.
Click to expand...
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I think it's just speculation at this point.
in the touch pro the FM radio was part of the bluetooth chip. If the phone had bluetooth it had an FM radio. I'm guessing it's the same way in the pro2. If so, not having enough room is irrelevant. We won't know till we get a teardown. I haven't been able to find one online of any pro2. Anyone know of one?
I am running a VZ tp2 with the radio hack and it works well.
krdiesel said:
I am running a VZ tp2 with the radio hack and it works well.
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Click to collapse
which radio hack?
syntrix said:
which radio hack?
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Click to collapse
yeah which one?
Maybe the radio cab file? i havn't tried it yet.
Don't beleive it!
krdiesel said:
I am running a VZ tp2 with the radio hack and it works well.
Click to expand...
Click to collapse
A person with one post has the radio hack... I think not!
Probably more speculation, but my Sprint corporate account rep says they were told the radios are disabled because they want people to spend money on the Sprint Music Store.
helirob said:
Probably more speculation, but my Sprint corporate account rep says they were told the radios are disabled because they want people to spend money on the Sprint Music Store.
Click to expand...
Click to collapse
Because they offer NPR for free in this "music store"?
oneders65 said:
A person with one post has the radio hack... I think not!
Click to expand...
Click to collapse
Don't see why that is such a stretch. I was making ROMs for my Wing before I ever made my first post here.
Doesn't THIS work?
toadlife said:
Doesn't THIS work?
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Click to collapse
Not on a Sprint TP2. Did it work on your Tmo TP2?
helirob said:
Not on a Sprint TP2. Did it work on your Tmo TP2?
Click to expand...
Click to collapse
Yes, it works on the T-Mo version.
Poke_N_PDA said:
in the touch pro the FM radio was part of the bluetooth chip. If the phone had bluetooth it had an FM radio. I'm guessing it's the same way in the pro2. If so, not having enough room is irrelevant. We won't know till we get a teardown. I haven't been able to find one online of any pro2. Anyone know of one?
Click to expand...
Click to collapse
There's teardown pics over here, now....
http://forum.ppcgeeks.com/showthread.php?t=87598
I'm just happy that the M key is in the right place. I had a TP1 where the N and M key is separated by the "up arrow" for about a week and that absolutely drove me nuts!
kierandill said:
There's teardown pics over here, now....
http://forum.ppcgeeks.com/showthread.php?t=87598
Click to expand...
Click to collapse
Thanks. Okay, from what I've seen there are much smarter people working on this than me. I'm not going to be able to solve it, but I can keep up better than most. From what it says the chipset for the Bluetooth is the BCM4325. Here's a link to the description of it.
http://www.broadcom.com/products/Bluetooth/Bluetooth-RF-Silicon-and-Software-Solutions/BCM4325
So there is our confirmation that our TP2's have an FM reciever. We just have to figure out what Sprint did and how to use it. I'm guessing it probably won't be more than another few weeks before someone has it working.
Poke_N_PDA said:
Thanks. Okay, from what I've seen there are much smarter people working on this than me. I'm not going to be able to solve it, but I can keep up better than most. From what it says the chipset for the Bluetooth is the BCM4325. Here's a link to the description of it.
http://www.broadcom.com/products/Bluetooth/Bluetooth-RF-Silicon-and-Software-Solutions/BCM4325
So there is our confirmation that our TP2's have an FM reciever. We just have to figure out what Sprint did and how to use it. I'm guessing it probably won't be more than another few weeks before someone has it working.
Click to expand...
Click to collapse
hi all !!
yes the TP2 have a fm tuner, because it works fine on mine, thanks to this forum.
Will it have FM Radio on international version of LG G Pro 2? I'm worried that it might not have it since international version of LG Optimus G Pro doesn't have FM Radio as well.
gws89 said:
Will it have FM Radio on international version of LG G Pro 2? I'm worried that it might not have it since international version of LG Optimus G Pro doesn't have FM Radio as well.
Click to expand...
Click to collapse
I emailed LG customer support in the UK about this and got a reply saying he could confirm that the international version will have FM radio, try asking through the website in your region. I hope it does because I would have got a Note 3 apart from the omission of an FM radio.
phillio said:
I emailed LG customer support in the UK about this and got a reply saying he could confirm that the international version will have FM radio, try asking through the website in your region. I hope it does because I would have got a Note 3 apart from the omission of an FM radio.
Click to expand...
Click to collapse
Looks like my country (Singapore) will not have FM Radio. LG-D838 (Asia) doesn't have FM Radio. Hope LG-D837 (Europe) will have FM Radio.
gws89 said:
Looks like my country (Singapore) will not have FM Radio. LG-D838 (Asia) doesn't have FM Radio. Hope LG-D837 (Europe) will have FM Radio.
Click to expand...
Click to collapse
My Korean F350S G Pro 2 doesn't have FM radio. Damn shame but not a deal breaker for me.
Hendrickson said:
My Korean F350S G Pro 2 doesn't have FM radio. Damn shame but not a deal breaker for me.
Click to expand...
Click to collapse
I dont think they will add a free over the air radio. Since most high end phones require internet to access app like this.
I have a D838 in the UK and its definately not a deal breaker, the £100 i saved on overall price by not buying through a local company was a deal breaker.
mcteague said:
I have a D838 in the UK and its definately not a deal breaker, the £100 i saved on overall price by not buying through a local company was a deal breaker.
Click to expand...
Click to collapse
Do we still have FM radio in the UK?????
No radio, sorry it might be included on the D837 but im not sure why though
Sent from my LG-D838 using Tapatalk
mcteague said:
No radio, sorry it might be included on the D837 but im not sure why though
Sent from my LG-D838 using Tapatalk
Click to expand...
Click to collapse
the international version will have FM radio other than that I'm not too certain
Hi,
On a different note, I'm interested in getting this phone but not sure if the D838 will be ok in the UK, as from what I can see, it's for the Asian market.
How have you found it in the UK?
Thanks in anticipation of your reply.
John
Sent from my GT-N7105 using xda app-developers app
---------- Post added at 12:42 PM ---------- Previous post was at 12:08 PM ----------
mcteague said:
I have a D838 in the UK and its definately not a deal breaker, the £100 i saved on overall price by not buying through a local company was a deal breaker.
Click to expand...
Click to collapse
How did you get on with this model the uk? What network are you on?
Thanks in anticipation.
Sent from my GT-N7105 using xda app-developers app
jscsltd said:
Hi,
On a different note, I'm interested in getting this phone but not sure if the D838 will be ok in the UK, as from what I can see, it's for the Asian market.
How have you found it in the UK?
Thanks in anticipation of your reply.
John
Sent from my GT-N7105 using xda app-developers app
---------- Post added at 12:42 PM ---------- Previous post was at 12:08 PM ----------
How did you get on with this model the uk? What network are you on?
Thanks in anticipation.
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
Got radio working on my LG G2 Pro smartphone. Great feature
Radio or no radio?
I'm still confused, is the radio feature only in some regions for lg g pro 2? I have the D838 from hong kong and it definitely has no radio
buenarc said:
Got radio working on my LG G2 Pro smartphone. Great feature
Click to expand...
Click to collapse
You've got the D837 and if yes where did you buy it?
If you have the D838 or the F350 how did you manage to make the FM radio work?
Same question as another guy on here.
Do you have the D837 internet model?
If so, where did you buy it?
Thanks in anticipation.
Galaxy Note 2 (GT-N7105)
Samsung Tab Pro 8.4
On gsm arena someone said that though there is no built-in app for radio, you can use an external app named Spirit1: Real FM Radio 4 AOSP
Hi,what i knew of,this radio app also named as Spirit FM Unlimited,but it seems that the older version doesn't support G2.
Now is common named as Spirit1: Real FM Radio 4 AOSP,actually they are the same except that the latest version does support G2.
If i not wrong, they do have the sipirit2 as well,but cater to more on the rooted sets.
Yes,it confirmed works on G2(D802) perfectly,and best NO internet connection needed to any stations.You can say it's offline radio,and not those you need internet connection to get your radio work.
No doubt G2 does have the stock radio app,but i DO NOT use them anymore,as i personally feel that the sipirit radio reception is far stronger and the sound quality is much crystal clear than the stock one.The Ui interface is also easy to manoeuvre.
Besides that, one plus point for sipirit radio,it can be function/operated on airplane mode,whereas the stock radio app can't work on airplane mode,this is what i like most about sipirit radio.
Hope it helps,i still wish that any G PRO 2 users here could try out the sipirit radio app and let's know whether it works.Thanks for all.
Click to expand...
Click to collapse
Can someone confirm it?
menegator said:
On gsm arena someone said that though there is no built-in app for radio, you can use an external app named Spirit1: Real FM Radio 4 AOSP
Can someone confirm it?
Click to expand...
Click to collapse
tried both Spirit1 and Spirit2 on my F350K but no success It doesn't works
Any other options for offline FM
Really worried
Can anyone who has the fm radio in their device upload the fm radio apk as well as the necessary files?
Thanks in advance
what model has fm radio?
owners who has fm radio, can you give the model number? thank you!
spirit1 and sprit2 wont work on lg g pro 2, apps want root permision, and it just start some noice on spirit2, and spirit1 muted my phone, so i needed to reboot
i just delete both apps..
Will there be an Oreo Beta in Canada? Was there one for nougat? Or would I have to wait for the official release?
Sent from my SM-G955W using Tapatalk
Unfortunaetly no. It's not even at the second wave list...
Yes l
Yes it is coming to Canada confirmed by Samsung Canada
CeRe666 said:
Yes it is coming to Canada confirmed by Samsung Canada
Click to expand...
Click to collapse
Do you have a link?
Sent from my SM-G955W using Tapatalk
Just a screen shot from Samsung Canada chat that it is coming
CeRe666 said:
Just a screen shot from Samsung Canada chat that it is coming
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Click to collapse
Can you post the screenshot? I messaged Samsung Canada and they told me to use their live chat which doesn't have any representatives available
Sent from my SM-G955W using Tapatalk
Here hopefully it works
Hopefully this works
iamhacked said:
Can you post the screenshot? I messaged Samsung Canada and they told me to use their live chat which doesn't have any representatives available
Sent from my SM-G955W using Tapatalk
Click to expand...
Click to collapse
That does not sound too solid
harryo604 said:
That does not sound too solid
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Yeah I don't think it says anything about whether the beta is coming to Canada or not.
Sent from my SM-G955W using Tapatalk
Beta
Go talk to then in live chat an ask they will tell you it is. It's as easy as that.iU have spoke to arlund 10 agents an they have all said its coming an that they are working on it.
CeRe666 said:
Go talk to then in live chat an ask they will tell you it is. It's as easy as that.iU have spoke to arlund 10 agents an they have all said its coming an that they are working on it.
Click to expand...
Click to collapse
They also told me to wait for good news for old Note7 owners in Canada and nothing came back positive. Search my post and similar screen shot of conversation i've had with them. Total bs. Not saying yours is too but I now do not believe anything they say.
CeRe666 said:
Go talk to then in live chat an ask they will tell you it is. It's as easy as that.iU have spoke to arlund 10 agents an they have all said its coming an that they are working on it.
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Click to collapse
They're just telling you what you want to hear... They also told to a guy here on xda that the snapdragon variant had an unlocked bootloader.
Beta
I do t believe anything Samsung says anymore they have lied over an over an given false info more then once..
I talked to chat support too and kept getting different answers. My bet would be were not getting the beta unfortunately and the eventually coming to Canada their talking about is the actual Oreo release.
I went to Samsung Support Chat today and enquired as to whether or not Canada was going to be receiving the Oreo Beta release - I was told that If & When - Samsung would send emails to the owners of the Canadian SM-G955W...... Did not sound very promising... But who knows? ?
Sent from my SM-G955W ??
This is from Nov 3rd
Oh yeah! It's coming....soon. And the check's in the mail moonopano.
Planning to buy lgv50 sprint gsm on ebay for 329.. Will that work on att gsm Lte? I dont need 5g. Thanks
I have the same question. This phone can be found new condition for $320 which is a great deal.
moslondon said:
I have the same question. This phone can be found new condition for $320 which is a great deal.
Click to expand...
Click to collapse
It should work, but volte will not without root
Is there any way to root this model?
Someone can tell me if the Sprint version of LG V50 (LMV450PM) will work in Europe?
stein1990 said:
Someone can tell me if the Sprint version of LG V50 (LMV450PM) will work in Europe?
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Works great in Portugal !
Thorak said:
Works great in Portugal !
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Click to collapse
Thanks for your answer!
Have another question, can you set another language than English? Which one if it is possible?
stein1990 said:
Thanks for your answer!
Have another question, can you set another language than English? Which one if it is possible?
Click to expand...
Click to collapse
English Portuguese Italian French Russian Spanish.
And others with oriental characters
Thorak said:
Works great in Portugal !
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Click to collapse
Hi,
Were you able to update to Android 10 even though you are not in USA? I think I read somewhere that the phone can only update when it is connected to Sprint's network.
lallolu said:
Hi,
Were you able to update to Android 10 even though you are not in USA? I think I read somewhere that the phone can only update when it is connected to Sprint's network.
Click to expand...
Click to collapse
Personally, I think portugal is not in the us
antintin said:
Personally, I think portugal is not in the us
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Well, he could have visited the US at some point and do the update. Couldn't he?
pato2015 said:
Planning to buy lgv50 sprint gsm on ebay for 329.. Will that work on att gsm Lte? I dont need 5g. Thanks
Click to expand...
Click to collapse
Yes, an att SIM works!
Thorak said:
Works great in Portugal !
Click to expand...
Click to collapse
Hi !
It works also on 4G+ networks ?
pato2015 said:
Planning to buy lgv50 sprint gsm on ebay for 329.. Will that work on att gsm Lte? I dont need 5g. Thanks
Click to expand...
Click to collapse
It works, the LTE speeds are slightly lower then my v35 but still fast enough for HD streaming 20-40 mbps (in a city). Just got a security and software update as well from LG. No Volte, however.
The service menu code ##DATA# (or #Data##) may be able to tweak some settings.
lallolu said:
Hi,
Were you able to update to Android 10 even though you are not in USA? I think I read somewhere that the phone can only update when it is connected to Sprint's network.
Click to expand...
Click to collapse
I just got a software and December 2020 security update from LG and I'm on ATT.
Hi,
Which of the many avaible (AT&T, Verizon, T-Mobile, Canadian, European, are there others?) the most updated version ?
And for the American versions (AT&T, Verizon, T-Mobile), are there any particular specifications to ne abile to update them? (for example, I read that for AT&T need to have an AT&T SIM, is that true ? )
THX for all the answers!
is some feature or function broken? if not, must you update ? can you use the phone without updates for years? are all updates actually useful? just curious on your thoughts... im don't know if updates will happen while not connected to usa cell towers, but sammobile.com might help with manual updates via usb flashing.
sonhy said:
is some feature or function broken? if not, must you update ? can you use the phone without updates for years? are all updates actually useful? just curious on your thoughts... im don't know if updates will happen while not connected to usa cell towers, but sammobile.com might help with manual updates via usb flashing.
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Click to collapse
Simply, if I have to give LG 900$, I want the support that other manufacturers give at the same price.