Phone died, battery still charged - Samsung Galaxy S7 Questions and Answers

Had a weird issue with my S7.
Despite being at 95% battery, the phone suddenly died. Wouldn't turn on at all. As I was near a Best Buy store, I brought it in and they plugged it into a charger. It showed 95% and charging, and they were able to power on the phone. As soon as they removed the charger however, it would shut off again. If they removed the charger during the startup process, the phone would shut off right when the lock screen would normally appear.
Brought the phone home, charged back up to 100% (which took maybe 5 minutes), and everything appears to be working again. The weird thing is that my theme was reset to the default one, and my default keyboard reset itself to the Samsung one.
Not sure what's up... Any ideas?
Sent from my SM-G930W8 using Tapatalk

Hmmm, seems very strange. I would factory reset and try using it again. Make sure to clear cache before factory reset and afterwards. If you find it reoccurring, definitely take it in for repair or a new one.
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Related

[Q] Help - weird battery issues with Nexus S!

Hey all,
My wife and I both have Nexus S phones bought together sometime in Jan. Both phones are running stock Android 2.3.2, no rooting or anything done yet.
Right now her phone is behaving weirdly, while mine is perfectly normal. I suspect that her battery is messed up somehow, but I can't figure out what to do.
For the last day or so, when her phone hits <15% battery, the low battery warning pop-up appears.. and just keeps reappearing. No matter how many times the pop-up is acknowledged, the pop-up just does *not* go away until we connect the phone to a charger. Sort of an aggressive warning
This means that the phone won't let itself be put to sleep, keep the screen turned off or anything -- unless we connect the phone to a charger. I feel as though the battery is charging slowly, but I can't be sure.
Another weird thing we're just noticing is that when we lock the phone by pressing the power button, the screen goes off and comes back on immediately. We have to press the power button a second time for it to actually switch off the display. This behavior goes away if the phone is connected to the charger. My phone does not show this behaviour - display goes off the moment I press the power button, regardless of charging status.
Any thoughts?
Alternatively, could anyone point me to how to recalibrate the battery on the Nexus S? We removed the battery and put it back in (which is basically a soft reset apparently) and now it seems as though the battery has lost calibration or something. Have not done a hard reset yet -- should I go ahead and try that too?
Thoughts/help much appreciated. This is very worrisome!
satishev said:
Another weird thing we're just noticing is that when we lock the phone by pressing the power button, the screen goes off and comes back on immediately. We have to press the power button a second time for it to actually switch off the display.
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Click to collapse
Sounds like it has a glitch in the software. Try wiping everything. Go into settings, unmount the USB memory, erase the USB memory, then do a factory reset. That will reload the firmware back into active memory for the phone and wipe anything out of the USB memory that might be causing this issue. I usually do a factory reset with a new phone after I play with it for a while anyway, and it doesn't hurt the phone at all. You simply lose your texts, contacts, photos, etc. Just copy or backup anything you need to keep and wipe it clean.
If that doesn't fix it, then you need to get it replaced.
Alternatively, could anyone point me to how to recalibrate the battery on the Nexus S?
Click to expand...
Click to collapse
Once you do a factory reset, turn off the phone and fully charge it using the supplied AC charger (don't use the computer port to charge), unplug it and wait a minute then re-connect the charger again for another hour, unplug it, turn on the phone and start using it.
Let us know if the reset fixes the issue.
I was hoping to get away without a factory reset, but I guess we have no choice. Will give it a shot later today, and let you know how it goes. Thanks.
satishev said:
I was hoping to get away without a factory reset, but I guess we have no choice. Will give it a shot later today, and let you know how it goes. Thanks.
Click to expand...
Click to collapse
Well a factory reset is a lot easier and faster than a return/exchange and accomplishes the same thing.
A new symptom has just surfaced -- right now, when my wife tries to lock the phone, it locks the screen but won't switch off the display. No matter how many times the phone is restarted, or the lock button is pressed, the display never actually goes off (timeout has been varied from 15 secs to 1 minute, to no avail). Phone was completely charged as of today morning, so its not popping any low battery warnings.. just not switching off display.
It definitely seems like a battery/software glitch of some kind. We've not done the factory reset yet (she's at work, and this just started happening). Just thought I'd keep the thread updated.
I went ahead and factory reset the phone, as well as manually installed the 2.3.3 update. Figured between the system reset and the update, something should get fixed
Restoring settings was relatively painless (love how everything just gets set up the way it was due to backing up everything with Google). We have the phone charging now (overnight), will update again tomorrow morning once its full charged and my wife is using it as normal.
Fixed?
Hey @satishev
I have the exact same problem, did yours get fixed?
thanks
Hey crobbie, sorry I forgot to update the thread.
After factory reset and update to 2.3.3, the phone has been working normally (so far). All issues related to battery/display are gone! Looks like it was some kind of software glitch that was causing it to read battery state incorrectly (Another symptom I had noticed was that on alarm/dock mode it would keep flashing a charging icon, despite no charger being connected). Initially after reset, the battery usage was acting wonky, but that worked itself out and everything is showing what I expect.
If interested, a blog post summarizing process/ZIPs for all updates to date can be found here.
Thanks, bfksc for all your help

[Q]Tablet will only work when plugged into charger

So there is another thread sort of like this a bit below this one, but it's not quite the same situation, so I figured I'd make my own thread. My gf's tf101 has been working fine for the last couple of months, and then a couple of days ago, she found that as soon as she unplugged the tablet, it would shut off instantly. Once it's plugged back into the charger, it will boot and work fine. But, it will only work at all when plugged into the charger. When removed, no matter how long you hold the power button down, it won't turn on. I tried plugging it into the computer, and when I press the power button, it will flash the boot screen for about half a second, and then dies again. Keeps doing that, and will not stay on. Any suggestions, before an RMA? Anything to try?
Thanks.
What is the battery level showing when it is plugged in and on? Also check it with the Dual Battery Widget to see what that reports for battery charge/
I would back up all the data and apps, back up any important files and try a factory data reset. If that does not help, I would send it in for repair.
Ok, I was thinking about trying a factory reset next. The tablet shows 99% battery life left.

[Problem] HTC Inspire will not work at all HELP!!

Hey all, I just got through with this hurricane sandy business and now I find my phone not working at all. First off I'd like to say that there is no water damage to this phone and it is NOT rooted. The problem is that it just won't turn on at all, and won't charge when I try to charge the device. The day before I charged the phone and it worked fine. I can provide more details if needed but I need to find a solution to this.
Did it run down on battery completely before it did this? You might need to charge it for a bit before it turns on. Also, see if you can get your hands on a spare battery to see if it's the battery's problem. I would also try removing the battery and putting it back just to make sure it wasn't jostled loose.
bananagranola said:
Did it run down on battery completely before it did this? You might need to charge it for a bit before it turns on. Also, see if you can get your hands on a spare battery to see if it's the battery's problem. I would also try removing the battery and putting it back just to make sure it wasn't jostled loose.
Click to expand...
Click to collapse
Two days ago I completely let the battery drain on its own because it was draining faster than usual and I was using it very minimally due to the lack of phone signal during the power outage. And yesterday I charged it until it was 100% in the morning and at night I charged it again until 100%. Before I went to bed, I turned off my phone and it was 90% and when I turned it on in the morning it was at 77% (which I thought was weird since the phone was not even on). Now the phone will not work at all. I took the battery out and everything. I even tried turning the phone on while trying to charge it (but it would not charge). The only feedback I got was that it vibrated when I tried turning it on this afternoon and after that was nothing. (it would either get stuck at the AT&T bootup part or I would get no display at all)
mpvsuperstar said:
Two days ago I completely let the battery drain on its own because it was draining faster than usual and I was using it very minimally due to the lack of phone signal during the power outage. And yesterday I charged it until it was 100% in the morning and at night I charged it again until 100%. Before I went to bed, I turned off my phone and it was 90% and when I turned it on in the morning it was at 77% (which I thought was weird since the phone was not even on). Now the phone will not work at all. I took the battery out and everything. I even tried turning the phone on while trying to charge it (but it would not charge). The only feedback I got was that it vibrated when I tried turning it on this afternoon and after that was nothing. (it would either get stuck at the AT&T bootup part or I would get no display at all)
Click to expand...
Click to collapse
And nothing happened to it in between at all? That's very odd. The only thing I can think of to try is another battery.
Please post all questions in the Q & A section. Thanks! Thread moved.
Sent from my Galaxy Nexus using Tapatalk 2
bananagranola said:
And nothing happened to it in between at all? That's very odd. The only thing I can think of to try is another battery.
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Click to collapse
Nothing I can think of. It was fully charged by 9PM the other night and shut off before I went to bed. Next morning the batter is nearly halfway drained for no apparent reason. I think I will get another battery to test.
Also I let the battery sit out of the phone for a few days now and the phone still does not work.
Niavaran
mpvsuperstar said:
Nothing I can think of. It was fully charged by 9PM the other night and shut off before I went to bed. Next morning the batter is nearly halfway drained for no apparent reason. I think I will get another battery to test.
Also I let the battery sit out of the phone for a few days now and the phone still does not work.
Click to expand...
Click to collapse
***
Get a hold of a charged battery, then after 1 hour with no battery in the device, replace the battery remove the SD-Card and the SIM-Card, replace all covers. Reboot your PC and go to firewall tab in the control panel and turn of your firewalls, then reboot your PC, then using USB data cable not a charging cable.. with your device being OFF conect to a USB connection in the back of your PC, if it's a laptop use the one next to the intranet connection. Then wait about 1min. If nothing happwned, hold the volume down button then press and release the power button. if nothing happened, hold the volume up then press and release the power button. If nothing happened do the samething this time by holding both up and down volume buttons. If nothing happened with your device connected to the PC go to MY Computer tab right click on C>Properties then go to tools click on check disc tab check mark both options then restart your PC. Before windows tour OS starts, your PC will go through a self check. let it do its thing. it takes a couple of hours. then after its down check to see if it has seen your device. if not then do procedures above once again. GOOD LUCK.
PHP:
Okay so I finally got it to turn on but in order to charge it, the phone must be turned off for some reason. Also, the touch screen is not working, even after I did a hard reset and erased all my data. I'm not sure if it is a hardware issue or a software issue because the display is working fine.
lobig
mpvsuperstar said:
Okay so I finally got it to turn on but in order to charge it, the phone must be turned off for some reason. Also, the touch screen is not working, even after I did a hard reset and erased all my data. I'm not sure if it is a hardware issue or a software issue because the display is working fine.
Click to expand...
Click to collapse
That same thing happened to a friend of mine. She took it to a technician tho and they sorted it out for her.
Hello every one, this just my first post here, but I have been follow the forum very very close since some days ago thanks to Mustaavalkosta and his new CyanogenMod Rom here:http://forum.xda-developers.com/showthread.php?t=2533007&page=283.
I am having a similar problem with my HTC Inspire, here is my story. I bought it like it a year ago, the first thing I do was to rooted with AAHK and install CyanoyenMod cm-7-20130301-NIGHTLY-ace. Everything works just fine till a couple of months ago. One night I just leave my Inspire and go to sleep, the next morning I wasn't able to turn on, not charging, not turn on. Was not the battery because my brother has another Inspire and I check with his battery. I just leave the phone without the battery and Sim and SD for a day and them come back again, but at next day the same occurs. I try all that time, vol down+power. voldown+volup, every convination but nothing works. So I decide to dissensambly my phone... in the process I broke the ribbon flex cable http://www.ebay.com/itm/OEM-HTC-Desire-HD-Inspire-4G-Camera-Socket-Keypad-Membrane-PBC-Ribbon-Flex-Cable-/320925341841?pt=US_Cell_Phone_Replacement_Parts_Tools&hash=item4ab8a41891 The phone was in parts on my table like a month till I was able to buy and recieve the ribbon (I live in Colombia). Finally the ribbon arrives 3 days ago, so I assembled the phone again and...magic! the phone turns on. My next step was install the Mustaavalkosta Rom that I mentioned before.... but, yesterday, my phone was dead again. So a try all steps again, put out the battery, Sim and Sd... and again try all the combinations of buttons, but nothing works... So I do it again: dissensably again my phone: Only disconnecting the display doesn't works... I have to disconect the display and the ribbon cable, assembled again and just turn on again.... Now I am waiting for the next black out...
I know is a weird behavior, but may be some one can point me in some direction to fix it.. I am not a developer or anything like that, but I like to investigate and solve problems... any help will be wonderful.
Cheers!
PD: I dont have any apps installed, just trying the Rom as it is.
PD: The next time it happens I will try the niavaran advises.

Battery?

So I just picked up this s3, it will turn on but shuts off halfway through galaxy splash screen. Boots into recovery and Odin mode just fine, prior to purchasing we plugged it in, got it to boot and did a factory reset, to clear privious owners data, and it went fine, did it reboot and took me to setup. Satisfied with its performance I went ahead and made the purchase, upon unplugging it shut off, as I expected if battery was indeed shot. What gets me is I let it charge, unplugged, booted, shut off at splash screen, plug back in and says its still fully charged. Boot into recovery and indeed, 100% battery. I haven't gotten around to flashing twrp or rooting, was wondering if anyone has experienced this?
Sent from my HTC Desire HD using XDA Free mobile app
Anyone got any ideas? Just got home, am able to boot past the splash screens as long as its plugged in but once I try to start using it (going through setup/tutorial) it ends up rebooting, computer can read phone in odin/recovery modes but don't see a point reflashing stock firmware if this phone was never touched, completely stock unrooted, just a factory reset upon purchasing. I've read somewhere about a stuck power button, is that common among the Verizon s3? If so ill pop it open and check it out.
Phone was already on 4.4 when I got it, I downloaded and flashed stock firmware (ne1) via odin, I got the whole way to the end of setup and as soon as it started loading the homescreen it cut off and went to the green battery charge icon when phones off. Everytime I try and boot it, she'll go through all the splash screens and ill catch a very short glimpse of the homescreen and it shuts off. Also it HAS to be plugged in still, or else it just shuts off halfway through initial "galaxy s3" splash.. I don't understand...
Have you tried a new battery? Even if it's plugged in it won't run if the battery is completely shot.
Also if you indeed have a Verizon S3 on NE1 firmware you will not be able to install TWRP as the bootloader is locked. You will be able to root, however.
Muhff said:
Anyone got any ideas? Just got home, am able to boot past the splash screens as long as its plugged in but once I try to start using it (going through setup/tutorial) it ends up rebooting, computer can read phone in odin/recovery modes but don't see a point reflashing stock firmware if this phone was never touched, completely stock unrooted, just a factory reset upon purchasing. I've read somewhere about a stuck power button, is that common among the Verizon s3? If so ill pop it open and check it out.
Click to expand...
Click to collapse
The stuck power button seems to affect users IN recovery mode too, it seems like phone randomly reboots in recovery.
You can pick up a new battery from amazon for like $7 I think, its been a while, but might be worth it.
It could also maybe be some issue in transferring charge from the battery to the main board, meaning maybe bad connections/contacts.
Is it plugged in when it reboots, because that may indicate poor contacts, since the charger alone isn't able to power the device (ex I used to be able to take out my LG Ally battery when plugged in and it functioned fine).
Good luck!
Sent from my SCH-I535 using XDA Free mobile app
XdrummerXboy said:
The stuck power button seems to affect users IN recovery mode too, it seems like phone randomly reboots in recovery.
You can pick up a new battery from amazon for like $7 I think, its been a while, but might be worth it.
It could also maybe be some issue in transferring charge from the battery to the main board, meaning maybe bad connections/contacts.
Is it plugged in when it reboots, because that may indicate poor contacts, since the charger alone isn't able to power the device (ex I used to be able to take out my LG Ally battery when plugged in and it functioned fine).
Good luck!
Sent from my SCH-I535 using XDA Free mobile app
Click to expand...
Click to collapse
Turns out it was the battery all along, found a battery that the contacts matched on (even though it was only 1650 mAh) wedged it in with paper and it booted just fine. Found a battery on craigslist that night and has worked great ever since, unfortunately PO had already updated to 4.4.2 so im stuck with that Thanks for the response, I just found it odd that the battery held a charge just didn't work.. maybe I should check the contacts on that and clean them.
Muhff said:
Turns out it was the battery all along, found a battery that the contacts matched on (even though it was only 1650 mAh) wedged it in with paper and it booted just fine. Found a battery on craigslist that night and has worked great ever since, unfortunately PO had already updated to 4.4.2 so im stuck with that Thanks for the response, I just found it odd that the battery held a charge just didn't work.. maybe I should check the contacts on that and clean them.
Click to expand...
Click to collapse
I'm glad you fixed the problem!
Sent from my SCH-I535 using XDA Free mobile app

[Q] Nexus Fails to Stay Powered in System

Background: I had my completely stock Nexus 5 on the charger for around an hour. When it got near 100%, it locked up for about 5 seconds and powered off. It wouldn't charge or power on again until 2 days later where it would power up but not charge. It could go to the bootloader/recovery but it would still shut down. The charger used won't charge anything anymore, it may have been a power surge that messed it up.
I replaced the battery and the system is still unable to maintain power but recovery and the bootloader are stable (just formatted the cache and the phone did not power off, took around 15 minutes). Now it won't power up again.
Any idea what the issue could be? Could it be corrupted data?
First, try another cable and charger.
Also, make sure you have enough juice on the device first, reflash stock firmware with fastboot and see if the issue remains.
If you successfully flash your stock firmware and use another known working cable and charger and it's the same.... Then unfortunately it could be a hardware issue.
Thanks for the reply.
Unfortunately, that didn't bring my N5 back to life. I'm think a circuit may be fried on the motherboard but I don't have a real way of judging that at the moment.
Any chance you might be able to guess what the hardware issue could be? I'm mainly trying to save the data on my phone and I'm not against taking the phone apart to do that.
Update: I took the phone to a Sprint store and a technician looked at it. When the tech plugged it into the charger, the phone LED was flashing red with no charging screen. It eventually booted up and shut down. Later that day, I could see my notifications (Pushbullet is a wonderful app) and noticed the phone stayed on consistently. He said everything was fine and their formal report didn't mention any sort of damage to the phone that they could find. Later that same day, it died again. Today, I decided to completely wipe and load 5.1 to the phone. It stayed powered on through the whole flashing process (bootloader unlock and individual partition flashes) but shut off during "optimizing apps". Considering it powered off in the system, I'm thinking the issue is with the RAM or the CPU possibly being fried due to a power spike while on the charger. It seems like it only happens during heavy operations.
Something hardware it seems. Not sure what, but if a component on the mb is bad then it is a replacement.
I like the title though, doubt anyone has a device that stays charged while in system. Sorry about your phone, but made me chuckle. I really can't think of a better way to describe it, not trying to pick on you.

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