If I directly plug in the phone to the charger and start it (without the battery cable connected) it powers on fine into the OS and I can use the phone as normal (shows 0% battery) but ...
if I plug in the battery - it doesn't charge, no battery icon, phone appears dead. I even replaced it with a new high capacity battery off of ebay but it still acts the same.
Sometimes, when I charge the dead phone it flashes red for a minute and then nothing. I've charged for several hours but nothing.
Where should I go from here?
Try Replacing the motherboard
BlackVader said:
Try Replacing the motherboard
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works fine without the battery, powers on and the phone is usable
There seems to be something wrong with the battery connectors , check them up maybe you have something broken if you said you tried with another battery and still act the same ..
Sent from my Nexus 5 using XDA-Developers mobile app
BlackVader said:
There seems to be something wrong with the battery connectors , check them up maybe you have something broken if you said you tried with another battery and still act the same ..
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How do I check the battery connectors?
Related
This is a strange one. When I connect USB to my computer the device shows up, I also get the option for USB tethering on the phone... however it does not indicate that it is charging. The charger works in other phones and I've even tried using a proper charger (i.e. not a usb cable).
Now the thing is, I'm not sure if it's not charging. When I turn the phone on I have 11% battery and get a notification about it and told to plug in a charger, and when I plug it in the message does not come back - although the battery % stays on 11.
Are the Motorola USB drivers installed?
eastdata said:
Are the Motorola USB drivers installed?
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They are installed on my PC yes, although I don't see what that has to do with it?
I'm asking the stupid questions first, lol...
Which USB ports are you using, try connecting to a port on the motherboard (proper +5V) if not?
I have the same problem with a nokia lumia 920 charger, the charger works in others phones and some time before works in my phone too
eastdata said:
I'm asking the stupid questions first, lol...
Which USB ports are you using, try connecting to a port on the motherboard (proper +5V) if not?
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Like I said, I've tried using a direct mains charger too. The USB connection from phone to computer is fine as I can transfer files etc. It just won't charge regardless of what cable I use.
That said though, the battery has been on 11% for a long time. Makes me think that it has actually been charging (or else it would have decreased/died) and it's just the reading that is stuck? I've tried switching to icon mode then % but it's still on 11. Is there a way to recalibrate it? The phone is barely a month old so it's surely not a hardware issue.
Euskadi said:
Like I said, I've tried using a direct mains charger too. The USB connection from phone to computer is fine as I can transfer files etc. It just won't charge regardless of what cable I use.
That said though, the battery has been on 11% for a long time. Makes me think that it has actually been charging (or else it would have decreased/died) and it's just the reading that is stuck? I've tried switching to icon mode then % but it's still on 11. Is there a way to recalibrate it? The phone is barely a month old so it's surely not a hardware issue.
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When I got mine the battery hung on 31% for ages then dropped to 0% and rebooted. Since then I cycled it through a few times without connecting the charger until it was flat and then charged it to max and left it for a few hours at least. It came good after that and I've had no problems. According to Motorola to recalibrate the battery state it should be left for charge once fully charged for a few hours extra.
I've had mine for a few weeks.
It doesn't seem to change either side of 11% whether I charge it or not. I guess I'll just have to plug it in for a few hours and assume it's fully charged?
It took me ~4 and 1/2 hours to charge it fully using the 500mAh Moto charger from 0%, but I did it the other way around--I used it till it was flat first.
eastdata said:
It took me ~4 and 1/2 hours to charge it fully using the 500mAh Moto charger from 0%, but I did it the other way around--I used it till it was flat first.
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I believe the Moto G specks are 1.5 Amps max
Euskadi said:
Now the thing is, I'm not sure if it's not charging.
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When you go to Settings > Battery, it is supposed to tell you whether it's charging.
sciurius said:
When you go to Settings > Battery, it is supposed to tell you whether it's charging.
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It actually says charging now, but it continues to say that even when I remove the charger.
Also my battery has finally dropped from 11% to 10%, that is after around 7 hours use...
Francehoaq said:
If its happened should restart the phone and it will than recognize the charger.
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I don't mean to be rude but don't you think I might have already tried turning it off and on?
Euskadi said:
It actually says charging now, but it continues to say that even when I remove the charger.
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That's very peculiar... It might indicate something wrong at the firmware level. You are running the standard ROM, are you?
I'd advise to jump some factory resets / firmware (re)install hoops.
I'm running Beanstalk ROM but the creator is already getting very cranky with me for suggesting it might be a bug in that
Unless you can reproduce the behaviour with the stock firmware, Beanstalk is the prime suspect.
But it could be a file/driver corruption, hence the suggestion to reinstall.
Same problem with XT1033 on Stock 4.4 ROM
on stock 4.4 ROM same problem i am facing, even after 1-2 hours charging its showing same % of battery.
but after a restart its coming to normal condition & shows charging icon.
I charged my phone last night (still on 10%), brought it out with me and during use it cut out and would not turn on. I kept trying to turn on by either pressing power on or pressing power & vol down. A couple of times I got to the bootloader but that was it. When I got home I plugged it into a charger and it came up with a white screen with an empty battery graphic.
Now my phone will not turn on no matter what I do, even when plugged in.
So I got my hands on a problematic OPO a few days ago that wont charge at all.
It wont charge when connected to the wall charger nor when plugged in a PC. The only way the previous owner was able to charge it was taking to a phone repair service where they would just take out the battery, charge it using an external battery charger and put it back in. Then the phone shows 50% battery all the time, never goes up or down, and lasts around 2-3 days. The owner got tired of visiting the repair shop every 2 or 3 days to do that and handed it over to me. I thought the USB flex cable is the problem so I ordered this one: (oops cant post links) to replace it but it wont be here for another 3 weeks.
So these are the facts so far:
Battery has been replaced, so its not a faulty one(or so I have been said)
Charger and usb cable are OK as I have tried a few different ones.
Phone connects to the PC and can browse it for files.
When switched ON and plugged in battery says "Not Charging"
When switched OFF the green battery animates to 100% but never goes up more than 50% permanently.
Any ideas on where I can find an external battery charger(not a powerbank)? Ebay and Aliexpress don't seem to have anything like that.
Did I make the right choice ordering that flex cable or did I only waste my money?
Any ideas as to what the problem might be? Anything I can try at the moment?
Thanks in advance
Best regards,
Just a thought, but have you tried flashing the factory images, or even another ROM? It could be a software issue, but if that doesn't work then I am not sure what the problem is.
jpwall said:
Just a thought, but have you tried flashing the factory images, or even another ROM? It could be a software issue, but if that doesn't work then I am not sure what the problem is.
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Hmm its on the stock CM11 one. Guess maybe trying a custom one wouldn't hurt.
This is the phone's version.
CYANOGEN VERSION 11.0-XNPH05Q
ANDROID VERSION 4.4.4
BASEBAND VERSION MPSS.DI.2.0.1.C7-00020-M8974AAAAANPZM-1
KERNEL VERSION 3.4.0-cyanogenmod #1
Build Date Wed Jan 28
Build Number KTU84Q
SELinux status Enforcing
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Isn't this the stock one?
installed ColorOS to rule out the software but no luck. It says: "Battery error. Check the battery contact status". Should I order a new battery or am I wasting even more money?
Battery Stuck at 50%
Hi All,
Even I have faced this issue 2 days back. But it was resolved when I replaced my battery with the new one. First thing is that the replacement battery should be empty for eg. 0%. After you inserted the replacement battery keep the phone for 1/2 hr charging. After 1/2hr press the power button once if its boots fine and then the battery percentage will immediately reset from 50% to 0% and starting showing the charging animation once you boot into the OS. Whereas if it doesn't boot then press and hold the power button for atleast 5 vibrations without the micro usb connected to the power source. Then again keep the phone for charging for 5mins and again press the power button. This time it will definitely boot into the OS and the battery percentage will reset from 50% to 0% and it will start charging. Then keep the phone for charging until it reaches 100%. I hope this would help all the people who are facing this kind of issues.
sribha said:
Hi All,
Even I have faced this issue 2 days back. But it was resolved when I replaced my battery with the new one. First thing is that the replacement battery should be empty for eg. 0%. After you inserted the replacement battery keep the phone for 1/2 hr charging. After 1/2hr press the power button once if its boots fine and then the battery percentage will immediately reset from 50% to 0% and starting showing the charging animation once you boot into the OS. Whereas if it doesn't boot then press and hold the power button for atleast 5 vibrations without the micro usb connected to the power source. Then again keep the phone for charging for 5mins and again press the power button. This time it will definitely boot into the OS and the battery percentage will reset from 50% to 0% and it will start charging. Then keep the phone for charging until it reaches 100%. I hope this would help all the people who are facing this kind of issues.
Click to expand...
Click to collapse
Just had the same problem after replacing a battery. when looking at the battery connectors, the bottom right of the 6 contacts is bad.
Solution, take your battery back and tell them to give you another one. If it is on the board, clean it or replace the motherboard.
I found the issue! my OP3 has the same problem after i dropped my phone 1 week after i changed my battery. Becoz i did not put double sided tape when i replace the battery, the battery connected ripped off the connector on the mainboard, hence, only half of the connector on the motherboard now. So, technically speaking, the battery only connected to the mainboard with half the connector. Not sure if you understand what im talking about
My mate 7 l09 just died, i was on wifi and after i used shazam for the first time i left it on my desk , few minutes later i come to check it , it unlocked but screen was black then it just died, no sign of life , led doesn't turn on when i plug it in the charger .
it only does a small vibrate when i hold power button for more than 10 seconds
Sorry for your bereavement, mate.
What's your phone battery level before? Try plug in charger and left for day or two. I got simmilar problem on LG phone, battery level was low and it can't even boot phone
gahu777 said:
What's your phone battery level before? Try plug in charger and left for day or two. I got simmilar problem on LG phone, battery level was low and it can't even boot phone
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Battery level was at 70%
Hmm, still look like battery problem i like to see whats your battery voltage, do you have multimeter?
gahu777 said:
Hmm, still look like battery problem i like to see whats your battery voltage, do you have multimeter?
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Not really sure what the problem was , I used stock charger and all no root no custom recovery no custom roms nothing
only thing i can remember is the charger having a tiny buzzing sound
It had about 70% charge before it died and was using shazam before like 3 minutes
I got it to back to the store and they will replace it tommorow
how can i prevent this from happening again ?
after discharging the battery to zero, the phone does not turn on. charged for many hours. the computer does not detect the phone. help me please. what should I do?
You shouldn't discharge the battery to zero, it's a myth
mike00y said:
You shouldn't discharge the battery to zero, it's a myth
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Well that's not the solution
Convertor said:
after discharging the battery to zero, the phone does not turn on. charged for many hours. the computer does not detect the phone. help me please. what should I do?
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Try Another Charger
you have to jump start your battery if you dont even get any feedback from EDL or fastboot. just plug in c type connector, then repeatedly plug in and out your charging adapter. this once brought back my old xperia xa ultra from being completely dead to back to life. also dont drain your battery past %15-20.
gsser said:
you have to jump start your battery if you dont even get any feedback from EDL or fastboot. just plug in c type connector, then repeatedly plug in and out your charging adapter. this once brought back my old xperia xa ultra from being completely dead to back to life. also dont drain your battery past %15-20.
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unfortunately it didn't help. Today I will go to the service center. the topic can be closed, no solution has been found.
Convertor said:
unfortunately it didn't help. Today I will go to the service center. the topic can be closed, no solution has been found.
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I'd like to know your findings from the service center or if you were able to revive your phone. Same thing happened to me. new phone arrived and the battery was drained. LED Lights flicker when plugged in but won't turn on.
the phone is expected to recharge even from a flat 0 battery.
Convertor said:
unfortunately it didn't help. Today I will go to the service center. the topic can be closed, no solution has been found.
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Hi, of course the same thing happened to me. I didn't notice the battery and it ran out to zero. Then I can't charge the phone anymore. I tried different cables, different chargers and nothing. After connecting the charger, only the LED flashes and that's it. I left the phone on the charger for a few hours and something didn't change. Don't have new information on how you ended up in the service? thx
This thing worries me a lot!
Also because I have seen that it is a very common problem among Poco phones.
Even with a lot of attention it can happen, inadvertently ... at that point what do you do?
What if it happens out of warranty?
Is it possible that there is no solution?
Has anybody found a solution to this problem? Which I think is a software/coding problem.
I had the exact same issue in April (phone bought in January) where I didn't notice that the battery had gone flat and plugged the charger in and left it to charge, only it didn't.
Now I was in the position where my son also has the same phone so to diagnose the issue, i took mine apart and removed the charging port and swapped it with his. No change, his phone charged mine didn't.
I then swapped the batteries, his battery would charge in my phone and weirdly my battery would charge from '0' in his phone. So the charging ports and cables were now known to be fine and working, but also the batteries were both able to be charged so it seems it is a software issue.
I now have a new battery on order because he's not got his phone any more
Hello so the problem is like when battery is in the phone phone won't do anything I've tried the battery in another phone and it worked and tried other batteries and still nothing can you help if you can
Damage battery ribbon cable or contacts, or damaged mobo.
Contacts are good and what is a mobo please tell me
Because the phone knows the battery is in there
Everything technology said:
Contacts are good and what is a mobo please tell me
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Motherboard.
It's possible the damage could be on a daughter board, like the port pcb.
Has the phone ever gotten water damage?
Not from my knowledge maybe idk
Everything technology said:
Not from my knowledge maybe idk
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Does the phone do anything when the charge cable/brick are connected?
It will briefly show the 0% message and turn off
Everything technology said:
It will briefly show the 0% message and turn off
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Try another tested cable and a known good brick.
Charge overnight.
I've done that still no life whats interesting is I put the battery into a known working phome and I charged it to 5% and I put it back into the phone with the issue and it somehow charged to 60% but showed no signs of life