Xperia Z5 charging issues - Xperia Z5 Q&A, Help & Troubleshooting

These past few days a strange thing has been happening to my phone while charging. First off let me state the type of charger I am using this is the one:
http://www.amazon.com/Tenergy-Charg...F8&qid=1459750097&sr=8-8&keywords=quickcharge
Now when I charge my xperia z5 overnight it never fully charges. It charges so slow and stops at 66% or so however when I turn off my phone it charges properly. The charger I use has a blue light on when plugged in however when you connect a quick-charge enabled device it turns green. I noticed it no longer turns green with my Z5 however when I plug in my Xperia Z2 tablet it goes green straight away so the problem is not with the charger.
When I restart the Z5 while the charger is plugged in the light changes to green however when the phone is fully rebooted it is not charging and when I plug unplug the charger the light goes to blue and the slow charging. I tired going into safe mode and that did not change anything. I really need help with this as this is a new phone and this issue is frustrating I even cleaned the charging area with alchohol with no results

You didn't post your results with the stock charger,
What happened?
Sent from my E6653 using Tapatalk

you might have a faulty battery try to RMA it

In my experience I would never say "The problem is not with xxx" just because another device works with xxx. That is the equivalent of saying just because your freezer works on such and such power outlet It does not when plugged into another outlet but the plug fits both outlets and your kettle works in the other outlet so the problem isn't the outlet. There is this thing called electricity and amperage it's not as simple as that the only thing you're doing wrong is presuming that output is the same on both outlets which may not be the case.
Anyway as stupid as my analogy was this is exactly what you are doing with your charging issue. Before calling foul on the device we need to know what happens when you use an official charger and official quick charger. For reasons of warranty you want to be sure they also do not work otherwise you will end up fitting the bill for a non fault when if do send it back for RMA.

Related

[Q] [HELP]Phone will not charge

Today my Triumph seemed to be draining the battery faster than normal, though I was also making a lot more calls than normal. I have a cable plugged into my PC at work which I plugged into my phone but the driver install window didn't pop up like it normally does and my PC's network connection got very slow. I unplugged it and my PC connection was fine again. I left my phone unplugged for the most part after that though I did plug it in once or twice. I don't think it was ever truly recognized by my PC at work today (it has worked before) though I'm not certain.
When I was about to go home I noticed my phone was off. I knew it was low on battery so I assumed that it had turned off due to low battery. It couldn't have been off any more than 30-60 minutes. I didn't think it should have turned off already for low battery yet though.
I plugged it into my car charger and my phone refused to turn on. About 20 minutes later i unplugged my phone and the red charging light was still on. I had to pull the battery. I then turned on my phone and it was working, but low on battery.
About 45 minutes later I drove home with my phone plugged in, but I didn't check to see if the charging light was on. The phone was still on. When I got home I tried plugging in the phone and I noticed that it was not charging. It still isn't. I have tried the following:
Restarting phone
Plug in while it is turned off (charge light comes on but not charging animation, must pull battery for light to go off. phone will not start while plugged in or charge light is on)
Try plugging into computer rather than wall
Try car charger
Swap battery to stock battery (I use an Anker battery rather than the stock. I haven't used my stock battery for a few weeks to a month. It should have been fully charged but only had less than 50%) and try everything again with same results
Right now I have my Anker battery in which was nearly dead (below 10%) plugged into the wall with it off hoping it will charge. My phone is mostly stock other than I rooted it using the b_randon14's method, installed b_randon14's tweak mod, and flashed in the Sprint PRL using a method from howard forums with the 60681 version. I had links but had to remove them due to not previously posting on this forum.
I noticed the usb cable is not solid in the prot on my phone, but it never was and doesn't seem any different. For example I can move the cable back and forth a little bit while plugged in. It remains plugged in when I do this and while the phone is off it knows it is plugged in obviously. Any ideas?
Ok... I left it plugged in while off for an hour then it started working... very odd. Nevermind then I guess, lol.
Saw this thread, was going to suggest that. Your issue seems to be one that happens across all sorts of devices that have rechargeable batteries, even Android phones (and especially $&!t MP3 players that you'll find at K-Mart). I once made the mistake of buying a $30 MP3 player that refused to turn on once its battery dropped to a certain level. Twice. From K-Mart, of course.
Thank goodness for returns.
I am still having issues and it is really frustrating. Sometimes it will charge when on, some times it won't. The only thing I think MIGHT be common between when it does and doesn't work is how much battery is left. I think it might work more often when the battery is closer to a full charge. What I often do is plug in the phone, shut it off, it will charge but charging animation isn't there and I cannot turn it on until the charging animation shows up. I think it only shows up when the phone is fully charge or close to it (I've only ever seen it when it is fully charged).
Unfortunately I don't have a lot of concrete information on this as i haven't had much time to troubleshoot and verify any of my suspicions. I do know that USB Debugging has nothing to do with it and clearing my battery statistics didn't have any affect either. This issue is very frustrating and I believe are all software based, not hardware.
Any ideas or pointers?
Out of curiosity, have tried a different USB cable? I know that you talked about switching chargers, and I couldn't tell if this was just the base unit and you plugged the same cable in or, if it was a completely different charger and cable.
I have a wall charger with a usb cable at my office, a wall charger with a (different) usb cable at my house, and a car charger with its own non detachable usb cable. All have the same issue.

Why did it discharge, and why won't it charge anymore?

Two days ago, I turned my Infinity off and docked it. Both batteries were fully charged. A few hours ago I picked it up again, and the tablet wouldn't turn on.
I plugged it into the wall outlet. It started charging and I was able to turn on the device. It had 0% charge, and the batteries on the dock were also dead. What I don't understand is: how can the Infinity and the dock discharge completely in that time even though it was supposed to be off?
I left it plugged in so that I could use it while it charges. After some time, it asked me to connect the charger and then turned itself off due to almost dead batteries. Cable was still plugged in, though the charging light was off.
Tried connecting the cable to the dock, no light. Tried connecting the cable to my computer, it didn't work. So, the cable must be faulty, right? I can still turn the Infinity on, it'll boot normally and turn itself off after it's reached the lock screen. There's a red exclamation mark on the battery icon that wasn't there in the first time I turned it on, does it mean anything serious?
I had it drain to zero once overnight. Wasn't completely charged but it was strange... hasn't happened since in fact it generally has very good battery life.
I would definitely try a new cable and or charger.
Yeah, I've asked the store for a new cable. They'll have to mail it to me, so my tablet will stay dead for a few days. Now I know why propietary connectors suck.
Anyway, it seems I'm not the only one that had problems with the charger. Many people have reported overheating, but that never happened to me. The adapter that came with my Infinity seems to be a newer model; the plugs can't be folded or detached.
Charger: I had that happened several times to the SL101. Turned out I had something else plugged into the USB and the adapter was overloaded and tripped. Unplugged for a little while for it to cool down and reset itself.
What do you mean you had something else plugged into the USB?
Anyway, I've left my adapter alone for quite some time. I'll go see if it works as soon as I get home.
Beibin said:
What do you mean you had something else plugged into the USB?
Anyway, I've left my adapter alone for quite some time. I'll go see if it works as soon as I get home.
Click to expand...
Click to collapse
I was charging a small 700 mAh battery through the USB. That was enough to trip the AC adapter.

Strange charging issue

Right, going to work so I plugged my car charger into my HTC One X but it didn't work. After a bit of footering it seems that with just the charger in the cigarette it seems fine, the htc sign lights up on the charger, but when I connect the phone the htc sign goes out and it doesn't charge. Turned the phone off and on, rebooted phone but no difference.
On arriving at work I checked it in another guy's car with my phone and got the same issue but when we connected his android phone it charged no problem - so it seems the issue is with my phone.
Plugged it into a wall charger and it no charge either. Still think it is strange that with the car charger it turns the light off on the actual charger. Any ideas folks?
Liamalone said:
Right, going to work so I plugged my car charger into my HTC One X but it didn't work. After a bit of footering it seems that with just the charger in the cigarette it seems fine, the htc sign lights up on the charger, but when I connect the phone the htc sign goes out and it doesn't charge. Turned the phone off and on, rebooted phone but no difference.
On arriving at work I checked it in another guy's car with my phone and got the same issue but when we connected his android phone it charged no problem - so it seems the issue is with my phone.
Plugged it into a wall charger and it no charge either. Still think it is strange that with the car charger it turns the light off on the actual charger. Any ideas folks?
Click to expand...
Click to collapse
Might be an issue with your USB port. Try cleaning it once.
If you are still unable to charge using different chargers, USB cables etc then its time to visit service center or a local mobile repair shop.

Xperia m2 dual charging problem please help

When I connect my phone to the charger it doesn't charge I can hear the sound of the charging and it charges for seconds then I can't see the charging sign or the red lamb I tried to power it off and connected it again but the same I managed to charge it but when I tought the phone the charging stopped.
I am sorry for my bad English but I need help very quickly
Have you tried using a different charger and see if it charges OK if it does its a dodgy charger. If you still have the same problem with a different charger it's probably the actual charging point on the phone if it's had alot of use also depends how carefully it's been plugged in each time in which case it would probably need the motherboard/charging point replacing

xperia XZ charging problem

Hi, I am a novice in phone repairs though I have successfuly replaced the screen and charging ports on a samsung s6 and note 4.
I am requiring some expert advice on this problem, I was given an XZ from my friend with a cracked screen and charging problem, the charging port became temperamental and failing (at least I think it was that) and eventually wouldn't charge at all. The charging port was handled a bit harshly toward the end, for example the charging cable lifted up and down to try to get a charging response.
Anyway I ordered a screen/digitizer and charging port flex for it, and fitted them, following a guide. Before this, the phone had around 2% charge. After the repair, I switched it back on and conncted the charger, the screen was fine, however there was no response from the charger. The phone then ran flat and eventually ran flat enough to not be able to show the "low charge" symbol when the phone is off. Then after plugging and unplugging the cable (via USB in the pc) it would charge for what seemed a second then stop, the red charging notification light was lighting up. The same happened with a wall charger. I then stripped it back down and back together again. This time there was no response if I remember right, then I connected it to the wall charger and left it for 3 hours or so. I went back to it and it had charged up to 15%.
Now i'm at the point where the phone is working, it's on 90% now, but it charges very slowly, around 60-350 mA per hour on Ampere app. So a full charge is around 12+ hours. This is in the wall socket with a fast charger. Additionally, it takes 10 seconds for the phone to recognise the charger after is is plugged in and that is consistent each time I plug it in. The phone now isn't recognised by my PC via USB, and also won't charge that way also, it just doesn't do anything if I plug it in there. Other than that, the phone works and it holds its charge well.
Any ideas? Thank you.
2 Pics of battery app:
imgur.com/a/YnNtp
pick up an original sony charging cable - no idea why it makes such a difference, but.........
Hi, thanks for the reply, I bought a sony charger but it's still the same, drawing about 50-300 milliamps from wall charger, not recognised by PC and takes 10 secs exactly for the phone to recognise it's being charged. It's just odd how it stopped charging before the "fix", now the new flex lets it charge slowly. Can a battery problem cause this? It still holds its charge well. Maybe this problem is recognisable by some phone repair experts around here? any ideas?
Thanks
Noticed the phone only draws charge from a 3amp charger, anything less isn't recognized. And the power drawn from a 3amp can be 30-1000ma but averages around 300 ma. Can anybody point me to a hardware forum maybe? I can't find any, i guess it need taking to a phone expert but it's gonna end up costing more than its worth with the stuff i have done already.
Aukey Quickcharge 3.0 is working fine. It is cheap too.
I have just purchased a aukey charger, but my XZ seems to be taking longer to charge than the UH20 charger that came with my XZ. Any suggestions guys?
dibdin said:
I have just purchased a aukey charger, but my XZ seems to be taking longer to charge than the UH20 charger that came with my XZ. Any suggestions guys?
Click to expand...
Click to collapse
Buy a UCH20
Sent from my F5321 using XDA-Developers Legacy app
Have you tried cleaning/replacing the charging port itself? As i see, you replaced only the flex cable.
There's probably extremely weak contact somewhere in the charging hardware i think, because you need 3.0 A charger to get any kind of charging response. Weaker current probably gets lost at that 'weak contact'.
Buying new chargers won't fix that if you ask me
I have exactly same problem with you
I am about to buy a new charger, yet I saw your post
At first I thought it was the cable. Then my cable work normal with other phone. So does my charger, it connect perfectly with other phone (xperia xz premium and xiaomi mi5)
It seems that our phoneis the only one who can'y charge normally.
I am quite depressed, also looking for solution. Mind if you share if you have succedeed? Thanks before
---------- Post added at 01:44 AM ---------- Previous post was at 01:25 AM ----------
Try plug in and plug out. My phone sometimes charge a normaxl. But need a lot of effort
Solved
Use the the detect usb in the notification keys before connecting the charger,, this will solve the fast recharging issues
Did you solved problem? I have same issue. Changed battery, usb-flex, no luck
Hi,
I have bought an used XZ.
The owner sold me this phone because he need new battery. I have replaced the old one after a week of test. The old battery works only for 6/10h and drain totally during night even if the phone is turned off. The new one have the same problem. I try to solve with an other battery, and nothing same problem. 12h of standby, after is totally drained. The strange thing is that I have the same battery life even when the phone is turned off, but not only this. If the phone is in 0% he charge without problem. If we have any % of battery I need to connect and disconnect the charger from a wall plug many and many times before he start charging. Phone give me the charge icon for a second and after nothing until I disconnect the charger from a wall plug(I have tested different charger and cable). During my investigation I have found that this phone results every time a little bit hot even if turned off. I have try to disconnect all is possibile, but the heat is from CPU! Now I know that this is the cause of fast discharging in all conditions.
Now I need to know if anyone with a "normal" unit feel the phone heat while turned off and while is on wich temperature have. Mine is every time on 34/35° in standby. Let me know,
thanks
i have same problem . sony xperia xz and sony corp is very very Rubbish
Hi Guys,
I found a way to charge my Xperia XZ with the same loop problem.
Try to push upper volume pad together with power button and plug in the charging cable.
Hold the buttons for 3-5 minutes - you will feel vibrating signals like 3 short and 1 long.
so hold it and then simply leave it for a several minutes and it should start to accept the charge.
Alex Kutikhin
Yes - I had this problem...fixed it by holding in POWER UP and OFF button for 120 seconds.
Do not let go...you will feel vibration (1 short, 3 short). Keep holding for 120 seconds.
Device should now be powered down. Plug in charger cable and leave device off until 100% charged.
Still no fix for the original post’s problem? Having the exact issue with my xzs right now.
lstic said:
Have you tried cleaning/replacing the charging port itself? As i see, you replaced only the flex cable.
There's probably extremely weak contact somewhere in the charging hardware i think, because you need 3.0 A charger to get any kind of charging response. Weaker current probably gets lost at that 'weak contact'.
Buying new chargers won't fix that if you ask me
Click to expand...
Click to collapse
Thanks for the hint...
Old Thread, I know, but I encountered this issue today on an Sony X compact - F5321. Fixed it and want to report back for the next guy.
Same symptoms, noticed first a slow charge, phone was drawing low current and only responding to cable after 10 seconds of plugging in. I than checked for data connection, couldn’t get any. Opened it changed the USB port - BINGO - that fixed the issue, everything working nice.
TLTR: no Solution in Software, it’s a faulty USB-port. change it.
Have a nice day.

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