Can't locate any devices with Android Device Manager - General Questions and Answers

This seems to be a complicated problem so I am going to do my best to explain the issue, and how I got here.
Problem:
When I open the Android Device Manager on a web browser using my main Google account, ADM says that I have "no active devices", however I have both Nexus 6P and a Nexus 7 (2013) both running the latest Marshmallow March security update.
When I open Android Device Manager on either device, the panel that lets your select your device never finishes loading and will constantly show a loading circle.
I also have my work email (a Gmail account) on my phone, and if I sign in to Android Device Manager on my phone or the web I can locate my phone just fine, so it clearly is an issue with my Google account.
What I have tried:
Ensure location is enabled
Ensure all device administrator and Android Device Manager settings are enabled
Device is not set to "hidden" in my Google Play settings
Clear data on Google Play Services
Remove work email from phone
Factory reset
Upgrade to Android N preview
Downgrade back down to latest Marshmallow release
Another odd thing I noticed is that the new Android Beta page for enrolling in the Android N preview does not show my Nexus 6P while using my main email, however my work email does show it. I even called Google support yesterday and troubleshooted for an hour and by then end they said that they were resetting something to do with my location which should take 15-30 minutes, and they would call me back. I never got a call back, so I am avoiding calling them until I seek more help.

Related

This account is not eligible to use google now

I am mad as hell.
I wanted to enable Google Now but in Google Settings I receive the message "Google Now requires location services which are not available".
Googled, found several "hacks", great. I tried the one where you unistall updates/disable Google Play services, etc... and I get the message to activate Google Now, but when I choose so and login with my email I get "This account is not eligible to use google now".
I tried this with 2 different gmail accounts, always get the same message. There are no info on Google about this problem.
Anyone has any idea how to enable google now? I need it, I love it, and I think I am going to break my nexus 5 if I can't have it.
By the way, I am on the latest developer L build (didn't work on 4.4.4 too, I kinda updated only because of the hope that it may work on L).
Also, on my Nexus 7 (2012) google now works great although I am using the same gmail account.
Any help is appreciated!
Uhhhhh.......
Turn on location? Why don't you try that and report back.
SilkyJohnson said:
Uhhhhh.......
Turn on location? Why don't you try that and report back.
Click to expand...
Click to collapse
Read the first line of the original post...
Google Location services are not available in all countries (which is fine) but Google Now shouldn't explicitly need location services. Location services are not available in my country and Google Now still works with no problems on my Nexus 5 and worked on my Nexus 7 (2013) before I updated to the L Developer preview (using the Play Services - Uninstall updates trick) and still shows me location weather information, appointments, news updates, delivery updates, time to work.home, time to get to the location of my next appointment, etc... all without being able to enable location services. I don't understand why Google would limit their service when it clearly works with no problem but has no problems pushing out beta apps to everyone which clearly have issues (new hangouts desktop app).
The Play Services trick did not work on 5.0 for me either. If I do find a way around it I'll let you know.
UPDATE: Managed to get it working with the following steps:
1. Logged out of Google search app
2. Uninstall Play Services updates
3. Connect to a Free UK VPN (I used this: http://www.bestukvpn.com/)
4. Ask Google to remind you of something and select the opt in to Google Now option
5. Go through the steps to enable Google now.
6. When you get the "This account is not eligible to use Google now" click on search bar and search for anything
7. Open the hamburger menu while in search (click on the menu icon or slide from the left)
8. You will notice that you are not signed in. Select sign in and select your account.
9. Viola you will get the opt in to Google now option again and you should then have Google Now
That's what worked for me. Ask Google to remind you of something to make sure its working. Hope this helps .
jonmall1441 said:
UPDATE: Managed to get it working with the following steps:
1. Logged out of Google search app
2. Uninstall Play Services updates
3. Connect to a Free UK VPN (I used this: http://www.bestukvpn.com/)
4. Ask Google to remind you of something and select the opt in to Google Now option
5. Go through the steps to enable Google now.
6. When you get the "This account is not eligible to use Google now" click on search bar and search for anything
7. Open the hamburger menu while in search (click on the menu icon or slide from the left)
8. You will notice that you are not signed in. Select sign in and select your account.
9. Viola you will get the opt in to Google now option again and you should then have Google Now
That's what worked for me. Ask Google to remind you of something to make sure its working. Hope this helps .
Click to expand...
Click to collapse
Doesn't work for me. After the 8th step I never get to the step 9. I sign in, get back on the home screen and never again get asked to opt-in to Google Now
Damn ...
I have the same problem ...I even made 3 more accounts but still not eligible...
????
But my brother made an account and is using Google now ...??
ljesh said:
Doesn't work for me. After the 8th step I never get to the step 9. I sign in, get back on the home screen and never again get asked to opt-in to Google Now
Click to expand...
Click to collapse
Did you try creating a reminder using Google Now after the 8th step. Make sure you are still connected to the VPN. You have to open chrome after connecting to the VPN to verify the connection. A simple search should bring up a window to accept the VPN terms and conditions.
jonmall1441 said:
Did you try creating a reminder using Google Now after the 8th step. Make sure you are still connected to the VPN. You have to open chrome after connecting to the VPN to verify the connection. A simple search should bring up a window to accept the VPN terms and conditions.
Click to expand...
Click to collapse
I am connected to the VPN, I can confirm by searching for my IP, it says I got a London IP.
After the 8th step when I try to create a reminder (remind me to thank johnmall1441) nothing happens... in fact, the program closes itself like it was killed. I don't have another device currently to record the screen and show what I am doing and what happens...
hi,
hpw to unninstal play services updates please ?
up
Managed to get it working !
-remove sim card
- Full wipe
-Install the rom (android 5.0)
-Skip Wifi Settings and everything else
-Once skipped all the settings steps, desactivate Location
- Activate Wifi
- Use VPN (bestukvpn Posted by jonmall1441)
-Activate google now and add your google account
Location Services
Hi all, this morning I went into Google Search settings and I could finally enable Google Location Services. This is what was blocking Google Now. With it enabled you shouldn't have to jump through hoops to opt-in. Try checking your location services settings in the Google Search app . They may have enabled it for a number of new countries.
Quick Tip: If the opt-in screen doesn't show up automatically, sign-out and sign-in in the Google Search app. Hope this helps.
Still not eligible ?
Tried v p ns and airplane mode
jonmall1441 said:
Read the first line of the original post...
Google Location services are not available in all countries (which is fine) but Google Now shouldn't explicitly need location services. Location services are not available in my country and Google Now still works with no problems on my Nexus 5 and worked on my Nexus 7 (2013) before I updated to the L Developer preview (using the Play Services - Uninstall updates trick) and still shows me location weather information, appointments, news updates, delivery updates, time to work.home, time to get to the location of my next appointment, etc... all without being able to enable location services. I don't understand why Google would limit their service when it clearly works with no problem but has no problems pushing out beta apps to everyone which clearly have issues (new hangouts desktop app).
The Play Services trick did not work on 5.0 for me either. If I do find a way around it I'll let you know.
UPDATE: Managed to get it working with the following steps:
1. Logged out of Google search app
2. Uninstall Play Services updates
3. Connect to a Free UK VPN (I used this: http://www.bestukvpn.com/)
4. Ask Google to remind you of something and select the opt in to Google Now option
5. Go through the steps to enable Google now.
6. When you get the "This account is not eligible to use Google now" click on search bar and search for anything
7. Open the hamburger menu while in search (click on the menu icon or slide from the left)
8. You will notice that you are not signed in. Select sign in and select your account.
9. Viola you will get the opt in to Google now option again and you should then have Google Now
That's what worked for me. Ask Google to remind you of something to make sure its working. Hope this helps .
Click to expand...
Click to collapse
How to uninstall google play services updates? I only saw disable option.
I'm frustrated... All methods I can find not working, it used to be easy to turn on google now in 4.4.4.
jonmall1441 said:
Read the first line of the original post...
Google Location services are not available in all countries (which is fine) but Google Now shouldn't explicitly need location services. Location services are not available in my country and Google Now still works with no problems on my Nexus 5 and worked on my Nexus 7 (2013) before I updated to the L Developer preview (using the Play Services - Uninstall updates trick) and still shows me location weather information, appointments, news updates, delivery updates, time to work.home, time to get to the location of my next appointment, etc... all without being able to enable location services. I don't understand why Google would limit their service when it clearly works with no problem but has no problems pushing out beta apps to everyone which clearly have issues (new hangouts desktop app).
The Play Services trick did not work on 5.0 for me either. If I do find a way around it I'll let you know.
UPDATE: Managed to get it working with the following steps:
1. Logged out of Google search app
2. Uninstall Play Services updates
3. Connect to a Free UK VPN (I used this: http://www.bestukvpn.com/)
4. Ask Google to remind you of something and select the opt in to Google Now option
5. Go through the steps to enable Google now.
6. When you get the "This account is not eligible to use Google now" click on search bar and search for anything
7. Open the hamburger menu while in search (click on the menu icon or slide from the left)
8. You will notice that you are not signed in. Select sign in and select your account.
9. Viola you will get the opt in to Google now option again and you should then have Google Now
That's what worked for me. Ask Google to remind you of something to make sure its working. Hope this helps .
Click to expand...
Click to collapse
Holy sh*t, it's working! Thanks! It's like magic and I don't know why...
jonmall1441 said:
Read the first line of the original post...
Google Location services are not available in all countries (which is fine) but Google Now shouldn't explicitly need location services. Location services are not available in my country and Google Now still works with no problems on my Nexus 5 and worked on my Nexus 7 (2013) before I updated to the L Developer preview (using the Play Services - Uninstall updates trick) and still shows me location weather information, appointments, news updates, delivery updates, time to work.home, time to get to the location of my next appointment, etc... all without being able to enable location services. I don't understand why Google would limit their service when it clearly works with no problem but has no problems pushing out beta apps to everyone which clearly have issues (new hangouts desktop app).
The Play Services trick did not work on 5.0 for me either. If I do find a way around it I'll let you know.
UPDATE: Managed to get it working with the following steps:
1. Logged out of Google search app
2. Uninstall Play Services updates
3. Connect to a Free UK VPN (I used this: http://www.bestukvpn.com/)
4. Ask Google to remind you of something and select the opt in to Google Now option
5. Go through the steps to enable Google now.
6. When you get the "This account is not eligible to use Google now" click on search bar and search for anything
7. Open the hamburger menu while in search (click on the menu icon or slide from the left)
8. You will notice that you are not signed in. Select sign in and select your account.
9. Viola you will get the opt in to Google now option again and you should then have Google Now
That's what worked for me. Ask Google to remind you of something to make sure its working. Hope this helps .
Click to expand...
Click to collapse
The only option is to disable play service and by doing so it removes the google account altogether in official lollipop build.
couldnt get google now in lollipop!!!!
Cant get google now by applying any of the fixes above!!!!!!!common you can do better than this????
the above solution does not work. I performed a full wipe and install of latest lollipop release. I have no uninstall updates button. Only "Force Stop" and "Disable" both greyed out. Not rooted.
hopefully a solution will appear soon.
Finally Got Google Now Working in Lollipop_Nexus 4
1. Switch Off the Phone
2. Remove sim card
3. Do a Hard Reset
4. Skip Wifi Settings and everything else
5. Once skipped all the settings steps, deactivate Location
6. Activate Wifi
7. Use VPN (bestukvpn Posted by jonmall1441)
8. Activate google now and add your google account
9. Enjoy!!!!!!!
does hard reset mean factory reset?
rossoneri_forever said:
does hard reset mean factory reset?
Click to expand...
Click to collapse
Nexus 4
- If your phone is on, turn it off.
- Press and hold the Volume Down button and the Power button at the same time until the device turns on. You'll see the word "Start" with an arrow around it.
- Press the Volume Down button twice to highlight "Recovery mode."
- Press the Power button to restart into Recovery mode. You'll see an image of an Android robot with a red exclamation mark and the words "No command."
- While holding down the Power button, press the Volume Up button.
- Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to select it.
- Scroll down to "Yes - erase all user data" and press the Power button to select it.

[Q] Smart Lock suddenly disabled after 7.3 play services update

I just downloaded and installed the latest play services on my nexus 5 (7.3.27) running the latest 5.1 (47D) and have noticed that I no longer have access to the Smart Lock settings. They're all greyed out with the text "Disabled by administrator".
My google account is a google apps account, but I've previously set up on-body detection and trusted location since when these first came out without issue. I've not changed anything on the google apps admin side, and can't find any setting in the admin console that appears to deal with smart lock and android.
The phone is encrypted and has a PIN set, and all the available lock options are greyed out except for PIN and Password unlock, as expected. I've rebooted the phone and manually synced the device policy a number of times, without change.
Has anyone else seen this? Is this a bug?
exact same problem
although my email account is a corporate exchange account, I have the exact same issue.previous to the new Google Play services update, my smart lock wasn't working anyway though. It seems to have broke about 2 weeks ago
same problem here
Problem exists for me in all 7.3.x versions. If I uninstall updates and then install the 7.0.x version from the Play Store the problem is resolved. However, even then Smart Lock has stopped working.
Latest is 47I.
Same issue here.
Any solution ...please suggest.

Help? Particular website access issues from android phone

Hopefully I'm posting this in an ok section. I'm not sure what the issue is, and I'm trying to figure out if this is a software, hardware, provider, or website issue. I am beginning to suspect a software issue though.
I have a stock HTC M8, and as of about 2 weeks ago, I'm having issues logging in to one particular website: http://socialclub.rockstargames.com/ , but ONLY when connected through my wireless provider. The main page loads just fine, but as soon as I hit the sign in button to try to get to the signin page, it hangs for a while, then I get the message "internal error - server connection terminated" .
Here's the thing though: If I try to sign in to the page while connected to a Wifi network, it works just fine, and will continue to work properly even if I turn wifi off, until such time as the page automatically ends my session and I have to log in again. It's just that initial log in that won't work if connected to a wireless network. Also, I can't log out either unless on a wifi connection.
Here's what I tried already:
- Tried to log in using my wife's S4 (also stock rom). No good.
- Tried Chrome and Firefox browsers. Same problem.
- Contacted the website support. They say my wireless connection is too slow. Speedtest says 80Mbps down, 30Mbps up, 31ms ping. Ummm... I'm going to say this isn't the issue.
- Contacted my wireless provider (Telus). They say they haven't made any changes the last couple of weeks.
The only changes I've made recently is that I updated Android System Webview. I can't even get a handle on what the heck this app is for (Typical review: "It changed my life! My acne disappeared, and I won the lottery!")
Any ideas? I'm at a loss here....
In chrome you should check on the requeat desktop page and give it a try
Sent from my SM-G355H using XDA Free mobile app
Sadly, I've tried that as well. No go on any browser.
That's why I figured maybe it was something HTC screwed up with a recent update.
Can you access that login with any other method on your htc
Nope. WiFi only. Every other attempt to reach the login page fails. Browser doesn't matter, desktop view is no good, manual or auto login is also useless.
It simply won't load the login page.
I noticed on my desktop that it goes from whatever page you click the login button from, to a log in page, and then back to your original page once you enter your information. It's that transition to and from that login page that seems to be where the issue lies.
I must be in the website you do not need to worry as your droid is safe
Sorry, but you lost me there...
It could be thatbi lost but i dont know coz at somd times i have same problem anf it goea away by itself so i think its a site problem
I thought that originally as well, but they claim they haven't changed anything and blame my ISP, my ISP claims they haven't changed anything and blames the site...
This is why I'm wondering if it maybe has something to do with android web view or the native browser interfering with the whole system since it started about the same time as I downloaded the updates.
You wouldn't by chance know where I could find an apk for the HTC browser 2 versions ago would you? That way I could remove all updates then install that and at least verify or eliminate a possible cause.
Yes i can tell you where is the befault internet brousef app present on your device.
Download ans install es file manager.
Open it. At the top you will see sd card tap that. A mwnu will open. In that menu the first option is / device select that.
In that search for system folder. Inside that you will find many folders but inside folder app and priv_app there are syatem apk
Your brouser app will be inaide one of them.
Try searching goos lucl

[Completed] Z740g - Phone Self Reset And Keyboard Is Gone.

When I woke up today to get ready for work, my rooted Z740g was on the beginning tutorial for setting up the phone. While I was asleep the phone reset itself and erased everything I had on the phone storage. When I tried setting up the phone to see what was going on, the default keyboard app was not there! I had to use google voice to download a keyboard app from a website other than the google play store. No one had physical access to my phone and I had no other device sign ins on my google account history. I didn't grant any strange programs super user permission except for android lost. I didn't see any logs in androidlost and it uses my google account to sign in and I wasn't seeing any strange devices on that log. Do you think that this is some strange fluke or some type of malicious attack? My internal storage was almost full and occasionally my phone would reboot on its own and had various small bugs like battery monitoring being inaccurate on occasion. I'm worried about security breaches on my phone because I have seen how easy it is for someone to access the microphone, camera and any files on the device. I removed my sim and had to change all my online passwords.
Would flashing a rom completely remove any malware that might be on the device?
edit: I just noticed that there were two versions of chrome on my phone when I was trying to figure out what happened earlier today. I did notice that chrome looked different. I see a version 39 from before the wipe occurred and now I have version 28.0.1500.94 I looked up release dates and version 28 was released in 2013 and the phone wasn't even released until sometime in 2014. What gives?
foolioGrimz said:
When I woke up today to get ready for work, my rooted Z740g was on the beginning tutorial for setting up the phone. While I was asleep the phone reset itself and erased everything I had on the phone storage. When I tried setting up the phone to see what was going on, the default keyboard app was not there! I had to use google voice to download a keyboard app from a website other than the google play store. No one had physical access to my phone and I had no other device sign ins on my google account history. I didn't grant any strange programs super user permission except for android lost. I didn't see any logs in androidlost and it uses my google account to sign in and I wasn't seeing any strange devices on that log. Do you think that this is some strange fluke or some type of malicious attack? My internal storage was almost full and occasionally my phone would reboot on its own and had various small bugs like battery monitoring being inaccurate on occasion. I'm worried about security breaches on my phone because I have seen how easy it is for someone to access the microphone, camera and any files on the device. I removed my sim and had to change all my online passwords.
Would flashing a rom completely remove any malware that might be on the device?
edit: I just noticed that there were two versions of chrome on my phone when I was trying to figure out what happened earlier today. I did notice that chrome looked different. I see a version 39 from before the wipe occurred and now I have version 28.0.1500.94 I looked up release dates and version 28 was released in 2013 and the phone wasn't even released until sometime in 2014. What gives?
Click to expand...
Click to collapse
Hi, thank you for using XDA assist.
There is a general forum for android here*http://forum.xda-developers.com/android/help*where you can get better help and support if you try to ask over there.*
Good luck.

Does anyone manage to use "Link to Windows"/"Your Phone Companion" with Note 10?

Does anyone manage to use "Link to Windows"/"Your Phone Companion" with Note 10?
I got the Note 10 recently.
I'm trying to make it work with the "Your Phone" app on Windows 10, which is supposed to be really easy considering that "Link to Windows"/"Your Phone Companion" are preinstalled on the phone.
I managed to connect the phone to my Microsoft account (I see it at the portal). I also managed to get it listed in the "Your Phone" app on my laptop. The problem is, the app is blank. Basically, it's unable to fetch any information from the phone (Notifications/Messages/Photos/Apps). When I try to refresh, it always gets to the "We can't connect to ... Note 10. Make sure that your PC and phone are connected to the Internet." error. The app is for sure connected to the phone because "Open phone screen" works flawlessly, but nothing else does.
The phone itself shows the "Connected to your PC" notification and also shows that it's connected to my laptop in Settings -> Advanced features -> Link to Windows.
Things I checked so far:
1. The Windows "Your Phone" app is latest version.
2. The "Link to Windows"/"Your Phone Companion" are both latest version from the Galaxy Store.
3. I also tried the version of "Your Phone Companion" from Play Store (it's newer) - same result.
4. All required permissions are granted to the "Your Phone Companion" app on the phone.
5. Both laptop and phone are connected to the same WiFi (no AP isolation on the router).
6. Also tried allowing mobile data and disconnecting the phone from WiFi - same result.
7. The phone is for sure connected to the PC over bluetooth.
8. Windows 10 is latest (2004 build 19041.508).
9. Phone is also latest (N970FXXU6DTH7/N970FOXM6DTH7).
It's really frustrating, and any help will the highly appreciated.
P.S. To anyone asking why I would want to use this service - I want a way to minimize distractions from my phone during work. Basically, this way, I will be able to see (and ignore) all the notifications from the phone on my laptop + answer/ignore calls via the headset that's always connected to the laptop without ever looking at my phone.
Things I can see interfering:
1. On the laptop I have 2 Microsoft accounts (work and personal). Although, both the app on the laptop and on the phone show my personal account in the Settings.
2. Missing drivers on the laptop. Although, Windows Update doesn't find anything and when the phone is connecting to the laptop via bluetooth is seem to be set-up properly.
Hello.
Today "your phone" app was updated with windows store..
So this new update bring ability also use the phone apps on windows desktop. Magnificent news
However before update things was perfectly working for me.
today, after the update,
I couldnt manage to connect.
I tried to change wifi , reset modem, change dns, turn of firewall, change different msn account.
Remove your phone app from windows and install again with powershell,
Clear data and chache of android app, giving full permissions + allowing notification reach access
Nothing worked for me.
The last step which the app says
"We will send notification.to your phone , press allow etc.."
Waits forever..
That notification never comes phone and process never completes.
So i feel it is from ms servers.
Note 10.plus 5g android 10
Windows 10 2004
Latest ver app of "your phone"
+1
m_carleone82 said:
Hello.
Today "your phone" app was updated with windows store..
So this new update bring ability also use the phone apps on windows desktop. Magnificent news
However before update things was perfectly working for me.
today, after the update,
I couldnt manage to connect.
I tried to change wifi , reset modem, change dns, turn of firewall, change different msn account.
Remove your phone app from windows and install again with powershell,
Clear data and chache of android app, giving full permissions + allowing notification reach access
Nothing worked for me.
The last step which the app says
"We will send notification.to your phone , press allow etc.."
Waits forever..
That notification never comes phone and process never completes.
So i feel it is from ms servers.
Note 10.plus 5g android 10
Windows 10 2004
Latest ver app of "your phone"
Click to expand...
Click to collapse
Thanks @m_carleone82, @Hansoliv, so at least I know I'm not alone with that issue.
I used to have the same problem, I believe it has something to do with debloated apps from adb, even after re-enabling them didn't help. Flashing the firmware was my option and now everything is working.
OK, so had some time on my hands today and eventually I fixed it.
I had to enable two things that are not mentioned anywhere in the Microsoft FAQs:
1. Enable "Share across devices". Enabling only "Nearby sharing" is not sufficient.
Settings -> System -> Shared experiences -> Share across devices
2. Allow "Microsoft apps can sign me in" for my secondary (personal) Microsoft account.
It's the default if you have only one account, but if you add another you can select "Apps need to ask me to use this account", which I did, because I don't want to mix personal stuff in the work laptop. But apparently "Your Phone" never asks...
Settings -> Accounts -> Email and accounts
Now everything works.
Works for me when I configured the first time, then never got connected again
Please disable battery save mode to use this app...
Sent from my SM-N9700 using Tapatalk

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