Related
I'm downloading a new software update . I had already installed the last update.
edit
When I say last update I meant the one with the GPS fix.
What else could this be besides froyo ?
edit
Something funny happen, the update didnt install and now I cant check for another one.
edit
I changed the date on my phone so now I'm trying the update again.
edit
It keeps failing, so I dont know what this is .
wrong.........
i tried 4 times, wasted many of my limited data, never get updated. Att sucks.
pobinghun said:
i tried 4 times, wasted many of my limited data, never get updated. Att sucks.
Click to expand...
Click to collapse
AT&T doesn't charge you for anything that comes from the update server. You sir, suck. ;-)
i just got my brand new phone in the mail yesterday, im just gonna wait till it tells me there's an update before I download any updates..
link12245 said:
AT&T doesn't charge you for anything that comes from the update server. You sir, suck. ;-)
Click to expand...
Click to collapse
It sure does show up under data used, so I assume that it will be counted against you data plan.
Is your phone rooted? Showing symptoms associated with.
AGAIN
Yeah I have no idea what this update is ? This is like the 5th time it failed on me, so forget it.
I am rooted.
When I got the update, I had just gotten the phone. The update went through just fine, the day after I rooted my phone. So maybe rooting had something to do with it. I don't see how that could effect it but maybe.
I think it's time you detach the umbilical cord to the OTA update Update using Clockwork. (Just a suggestion).
[Q] Error during boot-up after firmware upgrade: "No certificate to inject".
I updated my firmware to V10.4.2.17 WW manually. My tablet is not rooted or unlocked. The first thing I noticed was that my Transformer 300T now gives some sort of error message in the upper left corner (below the power button) during boot-up, the message is "No certificate to inject". It happens at every boot-up and doesn't seem to give any problems, but I'm curious if other people get it. Also I'm curious what it means exactly.
Any ideas?
Same issue here. I also cannot unlock bootloader or update vía OTA.
Help me too No certificate to inject, a new tablet
Same here, thanks for helping...
Same here:
I waited 2 weeks to see if I was getting it via OTA, ...but nothing, ...not even when manually asking for it via Settings -> Firmware update.
So I decided to go the manual way via the Micro SD card; all went fine BUT, now I have for 5 seconds, every time I boot, the same message:
No certificate to inject
Why ?
Thanks for your help !
Id like to add that I have the same issue with my new tf300t. Only did an update because I wanted to have the latest firmware but I kinda regret it. Has anyone found a solution?
Sent from my Samsung Epig 4G using Tapatalk Pro
Same problem
I have the US version and mine is brand new. The firmware update which was pushed to my tab VIA OTA has rendered it completely useless. I get the error, " no certificate to inject" and it does nothing but crash. If it goes to sleep or if I hit the power button to turn the screen off it will not wake up and I have to long press the power button to reboot. I can't even use it, it's basically a paper weight now. Does anyone have a clue how I can fix this? Should I try to flash the old firmware? If so can someone point me to a link on how to go about it.
I called Asus and they did not want to walk me through flashing firmware. They want to set up an RMA.
I've tried a cold boot, factory reset and data wipe.
guyute said:
I have the US version and mine is brand new. The firmware update which was pushed to my tab VIA OTA has rendered it completely useless. I get the error, " no certificate to inject" and it does nothing but crash. If it goes to sleep or if I hit the power button to turn the screen off it will not wake up and I have to long press the power button to reboot. I can't even use it, it's basically a paper weight now. Does anyone have a clue how I can fix this? Should I try to flash the old firmware? If so can someone point me to a link on how to go about it.
I called Asus and they did not want to walk me through flashing firmware. They want to set up an RMA.
I've tried a cold boot, factory reset and data wipe.
Click to expand...
Click to collapse
Wow that really sucks. If its a paper weight and they offered to do an RMA why wouldnt you? Im still waiting on ASUS to reply to my email! lol. Look it's brand new and its basically a brick. Unless they can give you a solution thats easy i would just go through the return process.
edit: they emailed back saying that doesnt sound right and to do a factory reset. While i knew that wouldnt fix it i did it anyhow since i didn't have much data to lose. Long story short they want to RMA mine as well. Ugh.
RMA
So yep I sent it in for RMA, Very disappointing that and update did this to my brand new tab.
guyute said:
So yep I sent it in for RMA, Very disappointing that and update did this to my brand new tab.
Click to expand...
Click to collapse
same here, dont feel so bad. It sucks.
So I got it back today from RMA and guess what? On the very first start up it still says no certificate to inject. Unreal, why didn't they correct this? It seems like the only thing they did was flash the old firmware back. Now my tablet is asking me to update and I don't want to because the last time it turned it into a pile of crap.
guyute said:
So I got it back today from RMA and guess what? On the very first start up it still says no certificate to inject. Unreal, why didn't they correct this? It seems like the only thing they did was flash the old firmware back. Now my tablet is asking me to update and I don't want to because the last time it turned it into a pile of crap.
Click to expand...
Click to collapse
Jesus. Mine is sitting at my house right now as it was delivered from Fed ex today and i am worried it will be the same ridiculousness. ugh.
nyr35blue said:
Jesus. Mine is sitting at my house right now as it was delivered from Fed ex today and i am worried it will be the same ridiculousness. ugh.
Click to expand...
Click to collapse
They want me to RMA it again. I wish I never bought this thing. It seems to be working fine, but I have a bad feeling about letting it do the firmware update.
Why didn't they fully update it when they had it? Also are they blind? It's completely obvious the error message is still there during boot up and I was very specific about it.
guyute said:
So I got it back today from RMA and guess what? On the very first start up it still says no certificate to inject. Unreal, why didn't they correct this? It seems like the only thing they did was flash the old firmware back. Now my tablet is asking me to update and I don't want to because the last time it turned it into a pile of crap.
Click to expand...
Click to collapse
guyute said:
They want me to RMA it again. I wish I never bought this thing. It seems to be working fine, but I have a bad feeling about letting it do the firmware update.
Why didn't they fully update it when they had it? Also are they blind? It's completely obvious the error message is still there during boot up and I was very specific about it.
Click to expand...
Click to collapse
apparently they ARE blind. The message is quite easy to see when you turn it on. To be honest i wish i never did the firmware update when i first got it for Xmas. Thats when this all started for me. I'll let you know what happens with mine so you can either hate me or feel a little better knowing my predicament.
HAHAHA, I hope your doesn't have the error. Now I don't want to do the firmware update, because I know what happened last time. But on the other hand what am I supposed to do, never update my tablet ever again?
Would I even be able to skip the firmware update but still take any OS update they may push in the future?
The RMA is good for 30 days so I think I'm going to see what happens. It seems perfectly fine right now, no issues with it not waking back up.
Ok little update, it still has the error message, but is working very well. It's reading my SD card (which it didn't before) and no issues with it waking back up. I also ran the update and all seems fine. I'm going to mess around with it for the next few days and see if misbehaves. If it works perfectly fine and still has the message then so be it, I'm not going to send it back in.
guyute said:
Ok little update, it still has the error message, but is working very well. It's reading my SD card (which it didn't before) and no issues with it waking back up. I also ran the update and all seems fine. I'm going to mess around with it for the next few days and see if misbehaves. If it works perfectly fine and still has the message then so be it, I'm not going to send it back in.
Click to expand...
Click to collapse
Well i got it back shockingly no error message anymore but i also notice it wasn't factory restored. No problem i did that myself. Of course it downloaded the firmware update and wants to install which i chose NOT to. Not sure if and when i will decide to do it. lol. How annoying.
nyr35blue said:
Well i got it back shockingly no error message anymore but i also notice it wasn't factory restored. No problem i did that myself. Of course it downloaded the firmware update and wants to install which i chose NOT to. Not sure if and when i will decide to do it. lol. How annoying.
Click to expand...
Click to collapse
Well I ran the update, and it seems perfectly fine. I wish they had cleared up the error message, but I've been going at the thing all day and it seems perfect. They gave me a new RMA, but if it continues to run perfectly I'll just take that as a win.
I unfortunately am having the same problem..
I have gone through 2 tablets now at Best Buy.. The first one went from stock to .20 release and started getting the error.. So I get another one.
I figure that I'll be smart now and I have 2 other TF300's and the one that I had previoiusly all had no issues.. So I figure I will update to the previous release first..
Now I'm getting the message..
It did download the latest release but when it goes to install the OTA it fails.. EXTREMELY frustrating.. A TOTAL waste of my time.. I really want to kill myself right now.
Anyway... I'll manually update to the latest version and maybe pick a different Best buy..
I of course also put my Armor Shild on this one because I figured there was no way that I got two doing this in a row..
Yeah.. 40 bucks down the drain.. .I will call Asus and make some tech supports ears bleed tomorrow.. Yeah I know it's not his fault but.. well it's his fault.
Any new info on this?
Hello everyone, just got back into tech toys and having time to play around etc. Anyway got the same error after OTA update, also Keyboard spacebar does nothing anymore and the mouse pad doesn't work at all either. Looked online everywhere and figured if there was an answer for this it would be in these forums and haven't found one. Had to make a new account on here and haven't had the time to mess with anything in a while so it's all new to me again. Any help would be great, kinda scared to try anything after reading so many different ways to brick this thing- have an email in to asus, 3 acually, and no responses back on any of them and it's been months..thanks for any info - really want to unlock/root/recover and try some of these awesome looking ROMS but am stuck with this error and no response back from asus.
Hi all. My new phone was going greatish. It was a little laggy, so thought I would root it and remove some of the preinstalled junk. All went fine no problem.
I removed some of the vodafone (UK) stuff, and all was well. Some time later though, I get a message:
"Unfortunately, the process com.android.phone has stopped"
And now my phone won't find the network and message pops up every couple of seconds. I tried a factory reset, but I suspect this made it worse as I have now lost my backups from Titanium app. The phone is basically unusable as it is due to constant error message and no network.
I have tried to access the recovery menu, but i get an empty robot with "no command".
I have seen some mention of CIDs on other forums but haven't got a clue how to go about fixing it or even where to start.
Any help would be greatly appreciated as obviously the phone is absolutely brand new, and I'm very very upset about the whole thing! Not to mention the fact that I feel like an idiot!
Anyway, thanks in advance.
You deleted something that was not suppose to be deleted. Don't the stock tot file on this forum and follow the steps to Flash back to factory
http://forum.xda-developers.com/g-flex2/general/guide-lg-g-flex-2-stock-firmware-to-t3037593 follow the video and you should be up in running in no time . make sure this link support your version not sure which g flex2 Version you have.
Still no tot files available for the LG G Flex 2 (any variant). Sorry got to wait for some to become available.
Thanks for the input. I figured it would be something like that. Any idea when the files might be available? I don't mind being a guinea pig at this stage. My phone is LG H955 on Vodafone UK.
I am going to try and play dumb in Vodafone shop today and see if they'll replace it there and then (doubtful).
I suppose my other alternative is to return it to LG for Firmware Flash. Anyone know if this is possible and potential cost?
Strangely, I'm not so bothered about (temporarily) destroying my brand new phone too much, it's my sudden lack of connectivity that hurts the most.
Thanks guys
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
djjag1 said:
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
Click to expand...
Click to collapse
Stay positive. Hopefully those tot files come soon. I on the other hand what to experiment with my phone but need a tot file just in case I mess anything up.
If it's just your dialer that's acting up, have you tried a third party dialer to make phone calls?
djjag1 said:
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
Click to expand...
Click to collapse
Lets see if we can work on this.
Is it working ok, just not picking up the network?
How long exactly have you had it?
If you put what you all deleted meaning what folders they were in i could make a copy of that folder or apps you deleted and upload them on dropbox for you that might help get you going worth a shot
Be better if someone had the same variant as you i have the Sprint model.
Thanks again for input. I have hopefully managed to sort this with my provider. I was just within the 14 day cancellation period, so I have arranged for a brand new handset. I know its a little bit naughty but if the phone wasnt so laggy to begin with, I would never have rooted it.
I'm guessing it makes no difference to them as the phone will go back to lg for wipe and reflash as a matter of course once returned.
Thanks folks, I will remain on this forum and hopefully not do anything quite so stupid again!
Unfortunately this is my last day with this device . Great phone but i was wrong the 810 processor is dangerously hot to the point it felt like my pockets were on fire. This my second g flex2 and I'm moving on to something more reliable. Love this phone but this heat issue i can't risk. After 14 days i would be stuck with this phone and i can't take the risk of hoping of getting a device that function fine bye everyone.
:victory::victory::victory:
Today, I've gotten myself in a similar pickle after applying noob root.. Data OK but no phonecalls and no txts. When I tried to make a call, the thing said the phone is not activated. Sprint tech supp was of course no help, so after some digging I found this: ##72786#
Factory reset, keep the data (and all apps).
That solved it.
I guess I'm old enough to know that being lazy doesn't pay.
Stank0 said:
Today, I've gotten myself in a similar pickle after applying noob root.. Data OK but no phonecalls and no txts. When I tried to make a call, the thing said the phone is not activated. Sprint tech supp was of course no help, so after some digging I found this: ##72786#
Factory reset, keep the data (and all apps).
That solved it.
I guess I'm old enough to know that being lazy doesn't pay.
Click to expand...
Click to collapse
so you had root, and while doing this factory reset you were able to go back to full stock unrooted rom? if so, were you able to install updates? i too have a sprint version and i was rooted and tried installing an update but failed, i then unrooted my phone tried the update again and still got an error. im just wondering if this method would actually help people who have the same problem as i do.
gothikzoul said:
so you had root, and while doing this factory reset you were able to go back to full stock unrooted rom? if so, were you able to install updates? i too have a sprint version and i was rooted and tried installing an update but failed, i then unrooted my phone tried the update again and still got an error. im just wondering if this method would actually help people who have the same problem as i do.
Click to expand...
Click to collapse
Unfortunately, that wasn't the case.
I tried every possible way to install this damn update. Rooted, unrooted, factory reset 4 times, tried to install from the system update in settings, from recovery (which is, at least for me, very tricky to get into) all efforts errored out.
I posted a link to the update.zip in other thread.
So then I gave up and used this noob root which killed voice calls and text.
This code I posted says it does a factory reset but is resetting something else than other factory resets because almost all my settings, passwords and all apps remained intact.. Then I used the original root method and everything works like it's supposed to.
I guess we'll have to wait until someone finally starts developing for our phone.
So after a few days I just received a notification for the update for the third time. Any suggestions as to how I should proceed? I've tried it while being rooted and failed, also tried it the second time after unrooting and failed too. Also, what is the default location where the update is downloaded to, so I can back it up.
So far nothing has worked. The update should be in the cache folder. There is also a link to download the update that someone posted in another thread here about the update.
FYI - I forced the update through recovery over root and bricked my phone. Like all the way bricked. I can get to recovery and download mode, but no fastboot even. Luckily I was within my 14 days and there is no way to tell it is rooted... because it doesn't even get that far, so I got a replacement. My sincere advice would be to wait to root until we have custom recovery and stock firmware available, and if you have root now, wait to update until a dev can release a "root safe" version.
I'm not an expert but I'm not new either. I got the original Evo on launch day and have done all kinds of dumb stuff to every phone since. This is the first time I haven't been able to recover it.
austontatious said:
FYI - I forced the update through recovery over root and bricked my phone. Like all the way bricked. I can get to recovery and download mode, but no fastboot even. Luckily I was within my 14 days and there is no way to tell it is rooted... because it doesn't even get that far, so I got a replacement. My sincere advice would be to wait to root until we have custom recovery and stock firmware available, and if you have root now, wait to update until a dev can release a "root safe" version.
I'm not an expert but I'm not new either. I got the original Evo on launch day and have done all kinds of dumb stuff to every phone since. This is the first time I haven't been able to recover it.
Click to expand...
Click to collapse
=( *hug. That sucks man, thankfully you were able to get it replaced. *pfew I dodged a bullet there. I was actually thinking about doing the same thing getting home from work. Yeah its best we don't mess with the phone any longer those that have root at the moment. Until custom recovery and stock rom is out like he says.
Wow. How did you manage to "force" the update through recovery? I tried it through recovery but it would error out. (Error 7)
I will tell you, as a cautionary tale.
The error when you flash from recovery references a specific file that is incompatible with the update. I used root explorer to investigate further and found that the root script had overwritten a system file. The original was saved as "original" so I deleted the file causing the error and renamed the original one. After that, the update went through and I thought I was golden... Only now nothing else works.
Hi, I just wanted to give everyone some information to updating to 5.1.1 as many of you are probably buying these due to the recent sales. If you don't want to root but wanted the 5.1.1 update through AT&T, here is the guide. You could also try rolling the date method but it did not work for me. I actually bought a bunch of these phones for friends and family, and I've updated five of them to 5.1.1 through AT&T OTA update, and this method is very time efficient
Side note: if you have more than one G Flex2 that you are looking to update, you can update them all using just one sim and swapping them between phones.
Before you begin, do a factory reset under settings if you've already pressed software update and tried rolling the date a few times to get the update. Afterward, do not press software update until you are sure that the AT&T person has pushed the update.
*If you had previously rooted your phone, you must unroot before trying the OTA update, as it will prevent it from installing.
Here are my steps (probably takes around 30 minutes):
1. Register for the gophone plan with the AT&T sim card and put the minimum $10 credit into the plan. For the IMEI, put all zeroes in. This will allow you to select the $2 monthly plan, which you ultimately won't be selecting but instead will select the $1 100mb daily package after your account and sim have been activated.
2. Turn the phone on with your newly activated gophone sim. TURN ON WIFI and keep it on WIFI until your update is downloaded, installed, and finished.
3. Directly call the gophone support line: 800.901.9878, and voice navigate your way to technical support (it's an automated system).
4. When the person picks up on customer service, ask them to put you through to advanced technical support, and if they ask what the call is for, tell them that you were disconnected while talking with an advanced technical support line as this will get you where you need to faster.
5. Ask the person on advanced technical support to push an update to your phone, and tell them that you've tried manually updating through the software update on your phone under settings numerous times. If they insist that they cannot push updates and you have to do it yourself on your phone, tell them that your friend has a G Flex2 with a gophone plan, and he/she was able to get the update pushed with a call to advanced technical support. If you think that the support person is being stubborn and not even attempting to try it, just hang up and try again.
6. Help the support person find the update that you are looking for by telling them the update is called H95011x. DO NOT get the H95011z beforehand, as it will not help you. Ask explicitly for the H95011x update. You can also read some more information from this page, which is the link to the page with the update information (edit: cannot post the link since I'm a newbie... Alternatively, you can find the software info page it if you type H95011x on google and look for the link to the site att.com)
7. Keep asking them to push update from their side, and you will know that they've pushed it when you go to the software update under settings on your phone and it says something different now. Instead of "look for update software" or something similar, it will now say, "continue with software update". When you press it, a notification will appear, saying "communication in progress". Tap on the button a few times to make sure that it keeps saying "communication in progress".
8. When you see "communication in progress", just leave the phone alone for the next hour or two, as the phone is downloading the update file without showing you any sort of progress bar. Keep the phone connected to wifi.
9. Come back and a notification will prompt you to install update and the phone will restart.
Hope this helps! I know that getting the AT&T OTA update can be a pain and I wished that I had some guide to follow when I was first trying to get the update.
I am on 5.0.1 v10d right now and rooted. Do I have to unroot in order for the update to work?
illego said:
I am on 5.0.1 v10d right now and rooted. Do I have to unroot in order for the update to work?
Click to expand...
Click to collapse
I'm not sure, but reading things about going from AT&T 5.1.1 to rooting 5.1.1 PR bricking some phones makes me think that it might be a good idea to unroot.
This is the best guide/advice on how to get 5.1.1 update. Took me 20 min to get the H95011x update and another 15 min on same date to get H95011z.
I wasted about 2 hours trying to get the update OTA by changing dates using my coworker's sim card on Att postpaid plan.
When I read this guide I knew right away the $10 top up will not be waisted. I went ahead and followed it exactly and am so glad I did. The phone is so much better now.
khlavkalash thank you for taking the time, register and putting together this guide! I will also try to contribute by answering further questions in this thread.
Here is the link for the AT&T website detailing the H95011z update. Now if I could just find a rep that is capable of pushing the update to my phone. Grr.
Wish this worked...
I followed this process twice (on two separate days) and they insisted that updates are released only in "batches" and that they have zero control over pushing updates. This phone is awesome, but with it being tethered to ATT for updates makes it so hard to love.
mtweisenbarger777 said:
I followed this process twice (on two separate days) and they insisted that updates are released only in "batches" and that they have zero control over pushing updates. This phone is awesome, but with it being tethered to ATT for updates makes it so hard to love.
Click to expand...
Click to collapse
I've had the same issue as you. I was lucky enough to have my sim associated with an iphone plan from way back in the day. As soon as the tech associated my sim to an android data plan it kicked off the 5.0.1 to 5.1.1 H95011x update. Now trying to get them to push the H95011z update has been an adventure in futility.
I will update you if I find another way.
thepktrckt said:
I've had the same issue as you. I was lucky enough to have my sim associated with an iphone plan from way back in the day. As soon as the tech associated my sim to an android data plan it kicked off the 5.0.1 to 5.1.1 H95011x update. Now trying to get them to push the H95011z update has been an adventure in futility.
I will update you if I find another way.
Click to expand...
Click to collapse
Hmm, I opened a new gophone plan and added 10 bucks of data just so I could do this. Been sitting on my shelf for the better part of two days doing nothing. I hope you get the H95011z update soon. Heck, I'd be thrilled to just get the x update.
Thanks for the info.
mtweisenbarger777 said:
I followed this process twice (on two separate days) and they insisted that updates are released only in "batches" and that they have zero control over pushing updates. This phone is awesome, but with it being tethered to ATT for updates makes it so hard to love.
Click to expand...
Click to collapse
Make sure you talk to advanced technical support and use the first rep that picks up the phone just to get transferred further.
If advaced tech says it comes in batches - tell him "I understand this is normal process, however according to my extensive research there is an issue with this particular phone getting update automatically. My friend had the update pushed by advanced technical support last week. Please ask arround how to do it."
Be polite and they will do it. I called last Saturday. Both reps knew how to do it, both were very courteous and even insisted to stay on the phone until the whole process is completed althogh it was not needed.
Cuant said:
Make sure you talk to advanced technical support and use the first rep that picks up the phone just to get transferred further.
If advaced tech says it comes in batches - tell him "I understand this is normal process, however according to my extensive research there is an issue with this particular phone getting update automatically. My friend had the update pushed by advanced technical support last week. Please ask arround how to do it."
Be polite and they will do it. I called last Saturday. Both reps knew how to do it, both were very courteous and even insisted to stay on the phone until the whole process is completed althogh it was not needed.
Click to expand...
Click to collapse
Hmm perhaps I will give that a try. Honestly, I am okay with waiting for the update but the real issue is how long will I have to wait? A few days is fine but weeks....that isn't worth it. When a get a few more free moments I will try again. Hopefully this time I can get someone to push it out to me. I did get to advanced tech support and the guys were super courteous; they just insisted on me waiting.
Thanks for the help!
I finally got a tech to push the update after convincing him to do a google search for H95011z. Update started and then failed, when it booted the notification was that it failed because root detection was triggered. This is after I used the tool to bring my phone back to stock and downloading a root checker app that showed I do not have it. Sigh, back to square one.
khlavkalash said:
Hi, I just wanted to give everyone some information to updating to 5.1.1 as many of you are probably buying these due to the recent sales. If you don't want to root but wanted the 5.1.1 update through AT&T, here is the guide. You could also try rolling the date method but it did not work for me. I actually bought a bunch of these phones for friends and family, and I've updated five of them to 5.1.1 through AT&T OTA update, and this method is very time efficient
Side note: if you have more than one G Flex2 that you are looking to update, you can update them all using just one sim and swapping them between phones.
Before you begin, do a factory reset under settings if you've already pressed software update and tried rolling the date a few times to get the update. Afterward, do not press software update until you are sure that the AT&T person has pushed the update.
Here are my steps (probably takes around 30 minutes):
1. Register for the gophone plan with the AT&T sim card and put the minimum $10 credit into the plan. For the IMEI, put all zeroes in. This will allow you to select the $2 monthly plan, which you ultimately won't be selecting but instead will select the $1 100mb daily package after your account and sim have been activated.
2. Turn the phone on with your newly activated gophone sim. TURN ON WIFI and keep it on WIFI until your update is downloaded, installed, and finished.
3. Directly call the gophone support line: 800.901.9878, and voice navigate your way to technical support (it's an automated system).
4. When the person picks up on customer service, ask them to put you through to advanced technical support, and if they ask what the call is for, tell them that you were disconnected while talking with an advanced technical support line as this will get you where you need to faster.
5. Ask the person on advanced technical support to push an update to your phone, and tell them that you've tried manually updating through the software update on your phone under settings numerous times. If they insist that they cannot push updates and you have to do it yourself on your phone, tell them that your friend has a G Flex2 with a gophone plan, and he/she was able to get the update pushed with a call to advanced technical support. If you think that the support person is being stubborn and not even attempting to try it, just hang up and try again.
6. Help the support person find the update that you are looking for by telling them the update is called H95011x. DO NOT get the H95011z beforehand, as it will not help you. Ask explicitly for the H95011x update. You can also read some more information from this page, which is the link to the page with the update information (edit: cannot post the link since I'm a newbie... Alternatively, you can find the software info page it if you type H95011x on google and look for the link to the site att.com)
7. Keep asking them to push update from their side, and you will know that they've pushed it when you go to the software update under settings on your phone and it says something different now. Instead of "look for update software" or something similar, it will now say, "continue with software update". When you press it, a notification will appear, saying "communication in progress". Tap on the button a few times to make sure that it keeps saying "communication in progress".
8. When you see "communication in progress", just leave the phone alone for the next hour or two, as the phone is downloading the update file without showing you any sort of progress bar. Keep the phone connected to wifi.
9. Come back and a notification will prompt you to install update and the phone will restart.
Hope this helps! I know that getting the AT&T OTA update can be a pain and I wished that I had some guide to follow when I was first trying to get the update.
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Click to collapse
Please add a note to unroot/not be rooted before starting this process. If the phone is rooted it will not update from the OTA download
Also note that the system restore might not strip all artifacts from rooting.
mtweisenbarger777 said:
Hmm perhaps I will give that a try. Honestly, I am okay with waiting for the update but the real issue is how long will I have to wait? A few days is fine but weeks....that isn't worth it. When a get a few more free moments I will try again. Hopefully this time I can get someone to push it out to me. I did get to advanced tech support and the guys were super courteous; they just insisted on me waiting.
Thanks for the help!
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FYI I posted this in another thread. It doesn't help you get to 5.1.1 but it might help you go from x variant to z.
Finally got a tech to do the push but the push failed because it detected ROOT even though I had done the system restore along with verified with root checker saying no root installed.
At that point I gave up because my only option was a factory flash. On a whim I decided to run the backup/restore tool with the 11z .img file knowing I had nothing to lose. From what I can tell so far, it worked fine and I'm now running 11z. I ran the stagefright detector and now my device only shows one vulnerability instead of several.
I will now start tearing it apart with root and etc, if it craps out I'll let everyone know.
thepktrckt said:
FYI I posted this in another thread. It doesn't help you get to 5.1.1 but it might help you go from x variant to z.
Finally got a tech to do the push but the push failed because it detected ROOT even though I had done the system restore along with verified with root checker saying no root installed.
At that point I gave up because my only option was a factory flash. On a whim I decided to run the backup/restore tool with the 11z .img file knowing I had nothing to lose. From what I can tell so far, it worked fine and I'm now running 11z. I ran the stagefright detector and now my device only shows one vulnerability instead of several.
I will now start tearing it apart with root and etc, if it craps out I'll let everyone know.
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I finally decided that waiting for ATT to push out an update that likely wasn't going to come anytime soon wasn't worth it and flashed the H950PR rom. It was super simple, very quick and went through without a hitch. It runs WAY faster than the 5.0.1 rom from ATT and no bloatware....gotta love that. The only thing that doesn't work is the LG Smart World app cause it detects me being in another country (even though I'm in the US) but there is a web interface that works just the same so no big deal. I have fully working LTE and my battery life is superb.
Thanks for all your help and your in depth guide. I (and other I'm sure) very much appreciate your efforts.
Congrats! I am jealous, I had updated my phone to 5.1.1 before the PR option was discovered.
thepktrckt said:
Congrats! I am jealous, I had updated my phone to 5.1.1 before the PR option was discovered.
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Ah yeah that is a bummer. I've read that people trying to go from the ATT to the PR version have bricked their phone. Oh well, here's hoping for Android 6 soon!!
thepktrckt said:
Congrats! I am jealous, I had updated my phone to 5.1.1 before the PR option was discovered.
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Click to collapse
So what exactly is better in PR version versus ATT OTA with all ATT bloatware disabled?
Cuant said:
So what exactly is better in PR version versus ATT OTA with all ATT bloatware disabled?
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Well since I never had the ATT one, I cannot say exactly. But judging from the 5.0.1 that the phone came with, it doesn't get nearly as hot, the battery life is quite a bit better (used to get about 3-4 hours of SOT, now its 5-6), standby battery is CRAZY good, its runs generally faster, plus the update came straight from LG so when they release another update it will come straight from them making it easy to update. The same update method should work. The only thing I truly miss is the Glance from the lock screen. It still works, but it used to have a lit background image; now it doesn't have that. Its just the normal material color background. Nothing huge, just a very very minor cosmetic thing.
mtweisenbarger777 said:
Well since I never had the ATT one, I cannot say exactly. But judging from the 5.0.1 that the phone came with, it doesn't get nearly as hot, the battery life is quite a bit better (used to get about 3-4 hours of SOT, now its 5-6), standby battery is CRAZY good, its runs generally faster, plus the update came straight from LG so when they release another update it will come straight from them making it easy to update. The same update method should work. The only thing I truly miss is the Glance from the lock screen. It still works, but it used to have a lit background image; now it doesn't have that. Its just the normal material color background. Nothing huge, just a very very minor cosmetic thing.
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Click to collapse
ATT OTA 5.1.1 does the same.
On the other note, I do not understand how are you planning to get update directly from LG. My understanding is that you will have to wait for that small PR cell company to release another update and somebody to come up with a way to apply it. I have more faith in ATT, then into a small PR cell company in regard to supporting this phone with future updates
root confirmed. Basically keep running kingroot. If it reboots it didnt work. It will say it failed only. When you get the root failed msg, close app and then reopen. It will ask for permission to optimize a few things..grant it. Boom rooted. Unfortunately, root is lost if you reboot. About to try supersu me when i get off work.
Update- Supersu me seems to be uneffective
http://1drv.ms/1TgZCJm
Fingers crossed !
We're gonna need someone that has been down these type of roads before to help. I got supersu in and busybox in and removed kingroot through terminal, but when I tried to put in the supersu binaries, NO GO. I still think the wide release of MM to all LG will get more people onboard.
jmacie said:
We're gonna need someone that has been down these type of roads before to help. I got supersu in and busybox in and removed kingroot through terminal, but when I tried to put in the supersu binaries, NO GO. I still think the wide release of MM to all LG will get more people onboard.
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I wonder if Dominick has even seen this yet? Seemed like he would have said something by now. Maybe I'll shoot him a text when I get a few.
I sent him one yesterday, no response
Man hope they can get it to stay after reboot
Tapping fingers....anxiously waiting....
waiting for status update..... please devs dont leave us hanging on lol we need yall
All this stuff is getting passed around and some have made reference to a dev here on the G4 that might have some answers, and others are optimistic on androidforums. I think and I may have stated it before, that the wide spread adoption of MM on LG will provide more help. I tried to get some info on the kingroot thread here, but they really are focusing on 5.1 and lower. The kingroot that we used here is for 5.1, theoathkeeperalpha kept on keeping on an it worked as a temp. The guys on androidforum seem to think that temp root and busybox and manipulating selinux is all that might be needed, except for some expertise on manipulating selinux. We, us that know little, can only keep the convo going. It is, I'm not buying a nexus to get root.
we will keep it alive till then...... phone isnt dead yet still has potential i am still as happy with it as i was day one..even after 2 times rma lol. just wish it had unlocked bootloader this version of phone needed it soooo bad
read a post dom is gone from here for now he left due to mods or something so our hopes are starting to go away as he was only one as of lately even trying to work on this phone.
There are quite a few, with much more experience than Dominic on, http://androidforums.com/forums/lg-g-stylo.3133/ , that are knee deep in what is going on. We knew there would be an impasse from the beginning if using any phone with MM without having an unlocked bootloader. But at least with temp root through kingroot, and some say one-click root from here, you can alter your build.prop and de-bloat some of the google bundle. So it's not like we are completely blocked.
When kingroot starts doing MM exploits then maybe we'll be saved. Kingroot has only done root up to 5.1 Lollipop, so they either get out of the future of they're money making game or set to work to exploit it. It's the same with the boss here at XDA, @Chainfire. Without an exploit for MM on phones without unlocked bootloaders (the vast majority, I might add) supersu slows forward progress. So an exploit of sorts WILL materialize when demand (MM enthusiasts) aren't spending money at supersu and kingrootland.
Bricked my phone. Sent it off to LG yesterday. I got all carried away with altering the build.prop and root-uninstalling google apps. I had disabled the apps previous to the kingroot exploit, and decided that now with temp root I would be O.K. Well, I started getting this google service quitting popup continuously and it un-nerved me enough to do a factory reset. I foolishly forgot to at least try to clean out all the kingroot and supersu files etc that were in there, and when it re-booted I couldn't get beyond wi-fi setup as when it attempted to hook up with my google account, the dredded google services stopped popped up. Even after reset. So off to LG. They were nice at 2:30 am and that was pretty cool. I hope they don't give me grief, but it was factory reset and the temp root was gone. So fingers crossed. @[email protected] did you ever find out how to check your bootloader? It seems to me the times I booted into recovery (volume dwn/power) and chose restart bootloader the phone would just reboot. If the bootloader was unlocked would it go into the bootloader menu? That's where fastboot would come into play. Anyway I'm going to be skiddish about messing around if and when my phone gets returned, like everyone else.
jmacie said:
Bricked my phone. Sent it off to LG yesterday. I got all carried away with altering the build.prop and root-uninstalling google apps. I had disabled the apps previous to the kingroot exploit, and decided that now with temp root I would be O.K. Well, I started getting this google service quitting popup continuously and it un-nerved me enough to do a factory reset. I foolishly forgot to at least try to clean out all the kingroot and supersu files etc that were in there, and when it re-booted I couldn't get beyond wi-fi setup as when it attempted to hook up with my google account, the dredded google services stopped popped up. Even after reset. So off to LG. They were nice at 2:30 am and that was pretty cool. I hope they don't give me grief, but it was factory reset and the temp root was gone. So fingers crossed. @[email protected] did you ever find out how to check your bootloader? It seems to me the times I booted into recovery (volume dwn/power) and chose restart bootloader the phone would just reboot. If the bootloader was unlocked would it go into the bootloader menu? That's where fastboot would come into play. Anyway I'm going to be skiddish about messing around if and when my phone gets returned, like everyone else.
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I stopped using the stylo before I even found the temp root. So I wasn't afraid to screw it up lol. Same thing happened to me that happened to you and I flashed the file Dom posted the untouched 6.0 and it worked for me. Still tinkering and the stylo has pretty much become the phone that's teaching me my way around adb .
I bought the Irulu V3 6.5 inch screen 16gb ROM and 2 gigs ram off amazon for 149 bucks..don't let the price fool you..damn good phone so far! If you're around WiFi all the time like me you can get unlimited talk text and 100mb of web at airvoice wireless for 20$. Make sure you have good at&t service where you live . Its like a sore peter,you can't beat it.
[email protected] said:
I stopped using the stylo before I even found the temp root. So I wasn't afraid to screw it up lol. Same thing happened to me that happened to you and I flashed the file Dom posted the untouched 6.0 and it worked for me. Still tinkering and the stylo has pretty much become the phone that's teaching me my way around adb .
I bought the Irulu V3 6.5 inch screen 16gb ROM and 2 gigs ram off amazon for 149 bucks..don't let the price fool you..damn good phone so far! If you're around WiFi all the time like me you can get unlimited talk text and 100mb of web at airvoice wireless for 20$. Make sure you have good at&t service where you live . Its like a sore peter,you can't beat it.
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Click to collapse
You mean you flashed Dominic's untouched 6.0 on top of a bricked 6.0? I maybe should have tried that.
jmacie said:
You mean you flashed Dominic's untouched 6.0 on top of a bricked 6.0? I maybe should have tried that.
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Click to collapse
Yea, flashed right over the top
Been ghosting on this site for a while now, but now I should really start putting my 2 cents in.
Anyways, I had the G Stylo for VM and bricked it when I tried to replace the Kingroot binaries with SuperSU ones. Ironically enough, before I did that, It seemed that my root permissions didnt stick until AFTER my reboot. When I bricked I stayed up all night trying to get my phone back but was unsuccessful seeing as I also factory reset :crying: But I just got my second phone back from Best Buy after I had issues with my sim. Gonna go try to get kingroot back on it. Any tips for me prior? Weirdest thing is that this phone came from the factory with Marshmallow.. Connect at VM told me the manufacture date was January 1st. Running Ubuntu 15.10 and am struggling to get ADB backup to save a file that has a size higher than 0 bytes..
I got my VM Stylo from Best Buy too. It came with 6.0 as well. kingroot has not worked on it at all. Maybe that's a good thing...
Sent from my LGLS770 using Tapatalk
KrYmSiiN said:
Been ghosting on this site for a while now, but now I should really start putting my 2 cents in.
Anyways, I had the G Stylo for VM and bricked it when I tried to replace the Kingroot binaries with SuperSU ones. Ironically enough, before I did that, It seemed that my root permissions didnt stick until AFTER my reboot. When I bricked I stayed up all night trying to get my phone back but was unsuccessful seeing as I also factory reset :crying: But I just got my second phone back from Best Buy after I had issues with my sim. Gonna go try to get kingroot back on it. Any tips for me prior? Weirdest thing is that this phone came from the factory with Marshmallow.. Connect at VM told me the manufacture date was January 1st. Running Ubuntu 15.10 and am struggling to get ADB backup to save a file that has a size higher than 0 bytes..
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Click to collapse
I had trouble with Ubuntu 15.10 as well. Having better luck with 11.4. Hope this helps
Realistically i'll just skip the backups til i get root. Any news of getting into the bootloader? My first one would go into what I believe to be bootloader mode but still wouldnt come up under fastboot unless im getting things mixed up. And what are we using to flash on this pile?