Software available on SAMMOBILE but not on phone - Galaxy S6 Q&A, Help & Troubleshooting

So i check the sammobile site and they have the software for Swisscom 6.0.1 but my phone still didn't pick up the OTA update. I also tried to connect it to smart switch and it doesn't show the update.
How can i verify my carrier info because I bought this phone from a retail store here in Switzerland so I'm not sure if my carrier is Swisscom or not.

not a single response lol?

Yeah that's normal , OTA take more time to show up , so either you wait for it or you flash manually the firmware from sammobile

Related

[Q] Your device does not support software upgrading via Kies

hi there.
i am having this problem when i connect my galaxy s 2 with kies.it gives this.Your device does not support software upgrading via Kies.i have I9100KI4 (KOR)
i am living in Pakistan.
so what should i do?whether to wait Pakistani update of what?
and what (KOR) means? korean?if korean then wonti ever be able to update my phone?kindly help me out.thanks
You can flash a stock ROM for your region and then Kies should recognise that.
Here are stock ROMs...
http://forum.xda-developers.com/showthread.php?t=1075278
Here are carrier branded stock ROMs...
http://forum.xda-developers.com/showthread.php?t=1113928
If you've not done it before it can look a little daunting, but all the information you need is in the first few posts of each thread.
Good luck
but why my phone doesnt it gets updated via kies?like if my bro send me a phone from uk.should i send the phone back for updates?
You don't need to send your phone anywhere to get it updated - there must be another reason why Kies won't update it. Have you ever flashed a custom ROM or firmware?
actually it was locked here and i went to a shop to unlock it.it has siyah kernel and i guess it was flashed once for unlocking.
and how to get back the custom ROM etc if it was flashed?
yes i did flash custom firewre and ROM.let mee send u the snapshot of it.
You cannot use Kies to update your ROM if you have a custom ROM. It will only work if you have the correct branded or unbranded ROM as per my first post.
i am from Pakistan.
so can you tell me which ROM is for my area.please if you know.paste the link below.thanks.
your device does not support upgrading via kies
I flashed the stock firmware. bell. UGKG2.
i am unable to update via kies.
it says my firmware is I9100MUGKG2 (KOR)
Archer said:
You can flash a stock ROM for your region and then Kies should recognise that.
Here are stock ROMs...
http://forum.xda-developers.com/showthread.php?t=1075278
Here are carrier branded stock ROMs...
http://forum.xda-developers.com/showthread.php?t=1113928
If you've not done it before it can look a little daunting, but all the information you need is in the first few posts of each thread.
Good luck
Click to expand...
Click to collapse
No updates via kies
Hi All ,
I gave my phone to samsung people for EFS or IMEI Problem .
They updated my phone to same version 2.3.6 I was already on it .
and now when I am connecting my phone to kies for ICS update its saying
"Your phone does not support updates via kies"
Never rooted..
the product code of your phone has changed, to be exact the country code in the phones product code. you will need the IMEI number and your country code to switch it.
you can check your current product code
*2767*4387264636#
1. get your country code from fus.nanzen.se
scroll down to presets and search for you country/provider check the product code. the last three letters are your country code.
Create a backup before proceeding it will wipe your data and reboot your phone.
2. To change your country code (IMEI = your phone IMEI number, you can get your IMEI by typing *#06#)
*#272*IMEI#
You will have a list of available codes to choose from. install the one which applies to your country.

Not receiving OTA updates

I have got an unlocked Galaxy S7 (G930F) and have flashed the android nougat update (BTU - UK - 7.0). It is working fine.
Since I have updated to nougat, there are some updates released (bug fixes, I can confirm this on sammobile site) but are not available when I check for the updates in settings.
Any idea on what this issue might be.
If you have either root or custom recovery you can't receive OTAs but you can update using SmartSwitch on your PC
kamranali44 said:
I have got an unlocked Galaxy S7 (G930F) and have flashed the android nougat update (BTU - UK - 7.0). It is working fine.
Since I have updated to nougat, there are some updates released (bug fixes, I can confirm this on sammobile site) but are not available when I check for the updates in settings.
Any idea on what this issue might be.
Click to expand...
Click to collapse
hi mate
Updates ( if you are not rooted) are CSC carrier dependent , if your carrier or CSC do not issue any updates ...you will not have them.
When you checked in sammobile you checked if your carrier / CSC had updates?
No updates on Smart switch
userName'dYa said:
If you have either root or custom recovery you can't receive OTAs but you can update using SmartSwitch on your PC
Click to expand...
Click to collapse
I do not have root or custom recovery. I have downloaded the firmware from sammobile and checked that the knox warranty is not tripped over and the device status is still official.
MAX 404 said:
hi mate
Updates ( if you are not rooted) are CSC carrier dependent , if your carrier or CSC do not issue any updates ...you will not have them.
When you checked in sammobile you checked if your carrier / CSC had updates?
Click to expand...
Click to collapse
The BTU firmwares in the UK are not network dependent as far as I know and they come installed in unlocked devices with no network bloatware.
I do remember flashing the CSC (G930FOXA1DPLT - that's the current one) which came with the BTU firmware. The new CSC has updates (G930FOXA1DQB1).
Am I missing something or is the device still dependent on a network to approve this.
Do you get any error?
userName'dYa said:
Do you get any error?
Click to expand...
Click to collapse
No, it says "the latest updates have already been installed "
I even had this issue on Android 6 so I downloaded the Android 7 and flashed it via odin. Now there are updates but I would like to get the OTA to update it.
kamranali44 said:
No, it says "the latest updates have already been installed "
I even had this issue on Android 6 so I downloaded the Android 7 and flashed it via odin. Now there are updates but I would like to get the OTA to update it.
Click to expand...
Click to collapse
Are these bug fixes for the country AND the carrier you are using
userName'dYa said:
Are these bug fixes for the country AND the carrier you are using
Click to expand...
Click to collapse
Yes the bug fixes are for this country (UK).
I am not sure if they are carrier dependent as it is an unlocked software (I am on O2 and there is a different firmware for O2 locked devices).
Are they still carrier dependent is the phone is unlocked?
kamranali44 said:
Yes the bug fixes are for this country (UK).
I am not sure if they are carrier dependent as it is an unlocked software (I am on O2 and there is a different firmware for O2 locked devices).
Are they still carrier dependent is the phone is unlocked?
Click to expand...
Click to collapse
Yes the carrier matters even for unlocked phones
userName'dYa said:
Yes the carrier matters even for unlocked phones
Click to expand...
Click to collapse
Okay, in this case I think I will have to wait for O2 to approve them.
I thought the idea of having an unlocked phone from samsung is to use any sim and get updates directly from Samsung when they release it.
kamranali44 said:
The BTU firmwares in the UK are not network dependent as far as I know and they come installed in unlocked devices with no network bloatware.
I do remember flashing the CSC (G930FOXA1DPLT - that's the current one) which came with the BTU firmware. The new CSC has updates (G930FOXA1DQB1).
Am I missing something or is the device still dependent on a network to approve this.
Click to expand...
Click to collapse
Hi
You get updates either by the carrier or by the CSC , in your case you have an unbranded firmware , BTU, so no carrier updates...you will get an update only when an update for BTU unbranded firmware is release it , independently if there are other firmwares newer than yours around....only way to keep updated to the latests is flashing it yourself any new release , check this thread if you deciede to go that way
Try to get your CSC code by installing Phone Info from the market : I too have flashed the first official Nougat BTU UK 7.0 firmware with Odin, with a complete reset of the phone, but in my case I still have CSC = ITV and not BTU.
This seems to prevent us from getting the new OTA update : somewhere I've read that after the Odin procedure I should have entered recovery and factory reset the phone from there to get the CSV changed to BTU as the installed firmware is a "multi-csc" variant.
We still can download today's new firmware from SamMobile and use home_csc to avoid resetting again the phone.
Hope someone more expert than me can confirm/correct my statements
Inviato dal mio SM-G930F utilizzando Tapatalk
I was wondering the same and SergioA is right. I still have the DBT CSC although I was flashing the BTU Firmware. Thanks for clarification
userName'dYa said:
Yes the carrier matters even for unlocked phones
Click to expand...
Click to collapse
So my S7(Sprint) running on G930U firmware will go back to Sprint Nougat firmware full of bloatware?
MAX 404 said:
Hi
You get updates either by the carrier or by the CSC , in your case you have an unbranded firmware , BTU, so no carrier updates...you will get an update only when an update for BTU unbranded firmware is release it , independently if there are other firmwares newer than yours around....only way to keep updated to the latests is flashing it yourself any new release , check this thread if you deciede to go that way
Click to expand...
Click to collapse
The BTU has a firmware update available on sammobile but not it's not OTA update on my phone.
What if I download the new update and flash it via odin with HOME_CSC file added. Will it start the updates by carrrier?
SergioA said:
Try to get your CSC code by installing Phone Info from the market : I too have flashed the first official Nougat BTU UK 7.0 firmware with Odin, with a complete reset of the phone, but in my case I still have CSC = ITV and not BTU.
This seems to prevent us from getting the new OTA update : somewhere I've read that after the Odin procedure I should have entered recovery and factory reset the phone from there to get the CSV changed to BTU as the installed firmware is a "multi-csc" variant.
We still can download today's new firmware from SamMobile and use home_csc to avoid resetting again the phone.
Hope someone more expert than me can confirm/correct my statements
Inviato dal mio SM-G930F utilizzando Tapatalk
Click to expand...
Click to collapse
My S7 DUOS FD and my wife's S7 F both recieved the Nougat OTA update DQB1 today, mine was originally CSC XSG (UAE) and mi wife's was CSC TTT (Trinidad And Tobago), and both were updated to CSC BTU Nougat Final release, changing the CSC to BTU (this will wipe out your memory in the process but for a newer OS version it is recommended). I had doubts about getting any OTA updates since my S7 is the FD version which does not exists as a BTU phone originally, but in the end I got the update.
Long story short, if you want to recieve OTA updates after sideloading firmware with ODIN with a different CSC, you should fully convert to that new CSC, otherwise you won't get the OTA's.
kamranali44 said:
The BTU has a firmware update available on sammobile but not it's not OTA update on my phone.
What if I download the new update and flash it via odin with HOME_CSC file added. Will it start the updates by carrrier?
Click to expand...
Click to collapse
Hi
if you have a DPLT firmware you should get it soon.....unless your system by some reason is not set as original ( even if knox is tripped but your system is set as original you will get it) anyhow is faster if you download it yourself and flash it , use home_csc so you will not factory reset your phone , NOTE: has to be the same home_csc that you have in your phone right now , not any home_csc for example:
Lets say you want to flash the latest firmware and it happens to be from France and you do not want to loose any of your apps , config or data
1 find out what CSC is installed in your phone ( phoneinfo app is great for that) in your case BTU
2 download the latest possible firmware for your CSC and extract from it the home_csc file , save it , discard the rest
3 download the latest firmware available , in our example France , extract from it download the MAIN-file and extract AP BL & CP save it , discard the other 2 files ( home_csc and CSC from France firmware
4 now take AP BL & CP from the latest firmware ( in our example France) and take the home_csc from a BTU firmware ( why , because is the CSC installed in your phone) and flash the together
In that way you can always have the latest in your phone without waiting for it , phone will not be knox tripped , will be 100%official as is all official firmware
If your using the btu version for UK phones, then how did you manage not to brick your phone? The UK phones do not have snapdragon, they have the Samsung chips.
MAX 404 said:
Hi
if you have a DPLT firmware you should get it soon.....unless your system by some reason is not set as original ( even if knox is tripped but your system is set as original you will get it) anyhow is faster if you download it yourself and flash it , use home_csc so you will not factory reset your phone , NOTE: has to be the same home_csc that you have in your phone right now , not any home_csc for example:
Lets say you want to flash the latest firmware and it happens to be from France and you do not want to loose any of your apps , config or data
1 find out what CSC is installed in your phone ( phoneinfo app is great for that) in your case BTU
2 download the latest possible firmware for your CSC and extract from it the home_csc file , save it , discard the rest
3 download the latest firmware available , in our example France , extract from it download the MAIN-file and extract AP BL & CP save it , discard the other 2 files ( home_csc and CSC from France firmware
4 now take AP BL & CP from the latest firmware ( in our example France) and take the home_csc from a BTU firmware ( why , because is the CSC installed in your phone) and flash the together
In that way you can always have the latest in your phone without waiting for it , phone will not be knox tripped , will be 100%official as is all official firmware
Click to expand...
Click to collapse
Thank you, you are a hero :good:. I did update via odin and installed it without losing any data.
As I have said I have previously (about a week ago) used the CSC file rather than HOME_CSC.
I have the Phone Info app, The Orignal CSC code is blank(is it normal?), Does this look normal as I have not checked the CSC before updating to android nougat. I have added a screenshot of it.

Installing international firmware in Australian Vodafone S7

It was unlocked and it is lagging as hell, I'd like to install like Australian unlocked firmware (XSA) but I don't know, us it safe for my device I just got it.
Cannot update to nougat as it gives tampering error.
Go to https://www.sammobile.com/ to get the firmware, then flash it with Odin. Vodafone should be there, Optus was.
Just make sure you go into download mode on the phone first to confirm you have the correct model information before you download the firmware and flash it.

Wrong carrier apps S7 Oreo

Hello peeps, i have installed the latest firmware for the SM-G930F from Belgium (G930FXXS3ERL4_G930FVFG3ERJF_PRO) but somehow the carrier apps from vodafone get installed when booting into the system even though the Proximus app should be installed... I have tried to reinstall it multiple time and still have the same outcome? had this problem with my S6 Edge in the past too but i fixed it somehow (I didn't fix it but it fixed itself tho XD)
VoidedKN0X said:
Hello peeps, i have installed the latest firmware for the SM-G930F from Belgium (G930FXXS3ERL4_G930FVFG3ERJF_PRO) but somehow the carrier apps from vodafone get installed when booting into the system even though the Proximus app should be installed... I have tried to reinstall it multiple time and still have the same outcome? had this problem with my S6 Edge in the past too but i fixed it somehow (I didn't fix it but it fixed itself tho XD)
Click to expand...
Click to collapse
There is only one reason this happens, the firmware is not an unbranded international version.
Complete waste of time messing about with Belgian, French,German version etc just Download the BTU firmware from sammobile or direct from Samsung. It's says United Kingdom but it's basically western Europe unbranded.
cooltt said:
There is only one reason this happens, the firmware is not an unbranded international version.
Complete waste of time messing about with Belgian, French,German version etc just Download the BTU firmware from sammobile or direct from Samsung. It's says United Kingdom but it's basically western Europe unbranded.
Click to expand...
Click to collapse
So if i download and install the BTU version what will be different rom the belgian software? Like i remember with my s4 i used to install BTU firmware all the time because there wasn't one for belgium, but didn't notice anything different with my sim card... so i hope this will be the same that i still have the functionallity like i had before i flashed custom roms
VoidedKN0X said:
So if i download and install the BTU version what will be different rom the belgian software? Like i remember with my s4 i used to install BTU firmware all the time because there wasn't one for belgium, but didn't notice anything different with my sim card... so i hope this will be the same that i still have the functionallity like i had before i flashed custom roms
Click to expand...
Click to collapse
The BTU stock holds all the csc codes, base bands, network functions for all of the European region which means once it connects to the network in your country, it automatically detects which system files to use so you "don't notice anything different" than if you had installed country specific like Belgian.
There is always one stock which hold everything for a region, in Europe its the UK unbranded, generic, international, BTU version. It works everywhere in Europe.
okay so i've installed the btu version and it worked just fine, except it was a little slower and idk why. but when i tried to use mobile networks it wouldn't work so i checked my apn settings and my provider wasn't in there so i had to add it manually wich for me turned into an even slower experience on my phone... I really don't know what i did wrong or what happend, so is it possible to get a detailed instruction to flash the stock oreo rom? and also a how to for rooting stock oreo with magisk? because my guess would be that something went wrong when rooting
VoidedKN0X said:
okay so i've installed the btu version and it worked just fine, except it was a little slower and idk why. but when i tried to use mobile networks it wouldn't work so i checked my apn settings and my provider wasn't in there so i had to add it manually wich for me turned into an even slower experience on my phone... I really don't know what i did wrong or what happend, so is it possible to get a detailed instruction to flash the stock oreo rom? and also a how to for rooting stock oreo with magisk? because my guess would be that something went wrong when rooting
Click to expand...
Click to collapse
Hello well unfortunately Belgium isn't important enough country to have your own unbranded stock firmware.
APN settings should install automatically when you connect to mobile network in your country.
There is a specific guide to follow to root S7 on Oreo, please google and follow it exactly.
Also BTU is a stock Oreo ROM.

Question No provider update (CSC)

Hello everyone,
I live in France and I have a problem. The CSC of my SM-G996B is blocked on EUX so I don't have the firmware update and the Samsung members don't work. I have my sim card in the phone but no update to XEF is proposed to me (even after complete reset and multiple restarts).I have my sim card in the phone but no update to XEF is offered (even after a complete reset and multiple reboots). Does anyone have a solution to force the update of my csc or simply to make the update of the CSC appear because no provider update page for 1 month ? I have to update each time via Odin (for example I just switched to One UI 4.1 with march patches XEF yesterday) taking the XEF fw but since it's multi csc it makes the update without switching to XEF.
Yhank you in advance
Only way is to use Samkey, buy a few points (it isn't free) and change CSC that way. I did it on mine (with points from eBay, not recommended as it might get your phone blacklisted on Samkey) which was TMobile locked but now runs PHN (unlocked Netherlands) fine with all Vodafone services working, volte/vowifi and I get Vodafone software updates over ota as well.

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