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Hello, I'm having some problems with my Nexus 5 LG-D820 32GB
Here is everything I did in order:
1 - Was using stock 4.4.4
2 - Tried to install OTA lollipop following this:
1) Install Minimal ADB and Fastboot.. This will allow you to run commands on your phone.
2) Install Android USB Drivers. This will add the proper driver to recognize your device.
3) Install Universal Android USB Driver. This will automatically add the driver when you go into recovery mode. It's a different driver than the one above.
4) Open Minimal ADB and Fastboot (your phone should be plugged into your USB now)
5) Make sure your phone is recognized (enter 'adb devices'. A long number plus the word "device" should show up).
6) enter "adb reboot bootloader"
7) Use the volume rockers on your phone until it says "recovery mode," then hit the power button.
8) When you get the android with the exclamation, hold power and tap volume up. Don't hold, just tap it.
9) Use the volume rocker to choose "apply update from adb."
10) Go back to the minimal adb and fastbook command prompt, and enter "adb sideload filename.zip". Filename should be the path and the name of the zip file. You can rename the zip file so it's easier to type in. You can also type in "adb sideload" then just drag and drop the zip file into the command prompt if you'd prefer.
11) It should now sideload. Once it finishes on your screen, it will go back to the bootloader and you should reset your system once it's finished.
12) Watch in anticipation as your apps get optimized.
13) Play with your phone.
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Click to collapse
3 - It apparently worked, no errors or anything. But, when the phone tried to boot, it got to the upgrading android screen, with the optimizing apps list (1 of 82), it kept freezing, crashing, showing graphical glitches, and rebooting.
4 - I went into recovery and did a full reset/wipe, thinking it might have been because of an app it was trying to optimize. It still did the same thing.
5 - I thought it might have been happening because I was trying to upgrade OTA instead of a clean full install, so I got the factory image from the google page and tried to flash it following this:
fastboot flash bootloader bootloader.img
fastboot reboot-bootloader
fastboot flash radio radio.img
fastboot reboot-bootloader
fastboot flash system system.img
fastboot reboot-bootloader
fastboot flash userdata userdata.img
fastboot flash recovery recovery.img
fastboot flash boot boot.img
fastboot erase cache
fastboot flash cache cache.img
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Click to collapse
6 - Apparently it went ok, no errors or anything. But the same thing kept happening, it got to the optimizing app screen and would glitch up
7 - I got scared and tried to flash 4.4.4 back with the method in number 5. It worked, the phone was finally usable again. Thinking I had a way to always reset, I decided to keep trying to flash 5.0
8 - Tried again method number 5 with android 5.0, still glitched at optimizing apps
9 - Tried using Nexus Root Toolkit v1.9.4 to flash android 5.0, no apparent error, but got the same results at the optimizing apps screen
10 - Tried using Nexus Root Toolkit v1.9.4 to flash back to 4.4.4, and this time it froze at the twirling balls loading screen
11 - Tried using the method in number 5 to flash back to 4.4.4, and this time it froze at the twirling balls loading screen
12 - ??? I don't know what to do now. I was thinking of trying to flash 4.4.3 using the method in number 5 to see what happens >_>
Any help is appreciated, does anyone know why it kept freezing and showing graphical glitches at the optimizing app screen? Am I doing something wrong? The thing that bugs me is that every attempt went nicely, it isn't like I couldn't flash the images. I did flash them with no apparent error but they didn't work..
Thanks for any help
Hi,
I still have not been able to successfully boot into any usable version of android, they keep freezing and restarting the phone, but no errors appear during the flashing process. Can anyone shed some light?
Thanks
Are you seeing the same boot animation after trying to flash 4.4.4 & 5.0?
Since you used fastboot to flash the factory images, it should have worked. Only thing I can think of is your eMMC died.
This happened to me once on my old Galaxy Nexus. Basically no matter what ROM I would try to flash it would boot to Paranoid Android. Even after flashing factory images with fastboot (encountering no errors) I'd be greeted with the old JellyBean PA boot animation. Never got any errors, but nothing actually worked.
That's why I asked if you're seeing the different boot animation between KK & LP. To me it kind of sounds like your eMMC fried.
RoyJ said:
Are you seeing the same boot animation after trying to flash 4.4.4 & 5.0?
Since you used fastboot to flash the factory images, it should have worked. Only thing I can think of is your eMMC died.
This happened to me once on my old Galaxy Nexus. Basically no matter what ROM I would try to flash it would boot to Paranoid Android. Even after flashing factory images with fastboot (encountering no errors) I'd be greeted with the old JellyBean PA boot animation. Never got any errors, but nothing actually worked.
That's why I asked if you're seeing the different boot animation between KK & LP. To me it kind of sounds like your eMMC fried.
Click to expand...
Click to collapse
The animation is different, twirling pseudo 3D balls for 5.0 and 4 2D balls meeting in the centre for 4.4.4
And every time it stops at a different point. Right after I flash is when it goes the furthest, and then it goes less and less each subsequent boot
I really don't know I think I'll try flashing using the LG Flashtool to see if anything changes
It didn't work... I'm basically out of ideas
Guess I'll try the same things I've already done but with another computer, in the off chance the pc was corrupting something
I'm having the exact same issue. I received the OTA and it failed on install. I tried to install the update through toolkit and it installed fine, but it kept freezing on the initial phone setup. I went back to 4.4.4 through the toolkit and again received the OTA. This time the OTA installed without issue, and I was able to actually get the phone set up, but it kept having graphical glitches, would freeze and requiring a reboot. Went back to 4.4.4 and then followed the procedures on the Google factory images page and installed the update without issue. Again, it won't get through the initial setup without the graphics issues and freezing. I wiped the cache, did a factory reset, and installed the factory image again, with no change. 4.4.4 is working without an issue. I have a friend that is also experiencing similar issues. I'm out of ideas how to get the update to work.
mr2620 said:
I'm having the exact same issue. I received the OTA and it failed on install. I tried to install the update through toolkit and it installed fine, but it kept freezing on the initial phone setup. I went back to 4.4.4 through the toolkit and again received the OTA. This time the OTA installed without issue, and I was able to actually get the phone set up, but it kept having graphical glitches, would freeze and requiring a reboot. Went back to 4.4.4 and then followed the procedures on the Google factory images page and installed the update without issue. Again, it won't get through the initial setup without the graphics issues and freezing. I wiped the cache, did a factory reset, and installed the factory image again, with no change. 4.4.4 is working without an issue. I have a friend that is also experiencing similar issues. I'm out of ideas how to get the update to work.
Click to expand...
Click to collapse
At least you can revert to 4.4.4, mine freezes on the balls/once it did on the initial screen
Using another PC just made things worse, it froze while writing the system image and now the usb recognition is flimsy, sometimes it says the pc can't recognize the device when plugged in and sometimes it works, but now I can't flash things anymore
Welp. It's a less than a month old phone too, and I really think it's gone
Mine has froze a couple of times at that screen as well. I was able to force it into recovery mode with the power and volume down buttons and I was able to use the soft brick function in the toolkit to get it back to 4.4.4.
Sent from my Nexus 5 using XDA Free mobile app
Well I was able to flash 4.4.4 again ( I guess it's really hard to get it completely bricked, always when I thought it was gone it was able to get to fastboot mode)
But it still freezes on the balls / starter config screens
I'm at a loss as to how to fix this and I'm not seeing much online about others having this issue.
Sent from my Nexus 5 using XDA Free mobile app
You said you tried LG Flashtool and that didn't solve the problem either?
I haven't tried the LG flash tool. I'll have to try that tomorrow.
Sent from my Nexus 5 using XDA Free mobile app
mr2620 said:
I'm at a loss as to how to fix this and I'm not seeing much online about others having this issue.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Yes, most problems are people receiving errors/not being able to complete flashing the images. What's crazy about this is that we follow the correct procedure, get no errors or anything, but it doesn't work
I'm still unable to boot. Will try contacting Google soon.
I still have been unsuccessful as well. I'm getting a replacement phone from Google. Should have it next week.
Sent from my Nexus 5 using XDA Free mobile app
[Update 4/3: Logs] N5 works normally -> stuck on splash screen -> have to reflash ROM
My Nexus 5 is having a problem that is just confusing the hell out of me.
To summarize the issue...
1. Phone will get stuck on "Google" splash screen (written in white) on bootup.
-at this point, I can reach bootloader and recovery
-clear cache/format cache does not alleviate problem
-factory reset does not alleviate problem
-fastboot flash-all does not normally alleviate problem
-only flashing a ROM via TWRP works
2. ROM flashed via TWRP, things work like normal for ~4-24 hours. At some point, there will be a random reboot. Usually, this is while under stress (playing a game, updating apps). It will reboot normally and continue to work like normal for some time. But it's a ticking time bomb. There will be another random reboot at some point, often while idle - definitely not workload-related. This second one will get me stuck on the Google splash screen again, with the only way of fixing being re-flashing the ROM via TWRP.
These symptoms are basically the same regardless of the ROM - I've tried factory images, a stock-ish ROM with Gapps removed from XDA, and CyanogenMod. It seems like it could be a hardware problem, but I don't have a clue what it would be since it is so consistently fixable, albeit temporarily. Does anyone have any troubleshooting suggestions or a clue as to what part of the phone is likely failing?
Post logs.
Elluel said:
Post logs.
Click to expand...
Click to collapse
Okay, so this afternoon I went to check on it after spending some time on the charger. The LED was lit, so I thought things would be fine. It just wouldn't wake up. It wasn't responding to various button presses, but the LED turned off after I held the power button. It took a lot more attempts than normal to get to fastboot, but eventually got there. I used fastboot boot to get to TWRP and retrieved last_kmsg, kernel_log, and logcat. Logcast was empty. Here are pastebins for the other outputs.
last_kmsg: http://pastebin.com/z2KG2aHW
kernel_log_output: http://pastebin.com/v7TZZKeb
Thanks for the help!
I'm going to bump this one time, since there are now logs posted which I think might provide some clear insights to those who know how to interpret them.
Hello,
So here it how it goes:
My N5 freezes suddenly and shortly after it goes into a bootloop ( stuck at Google logo ). And from there on, the only thing I can do is just go into the bootloader.
If I go to recovery mode I can see that I get "msm_sdcc.1/by-name/misc no such directory" or something like that.
The only thing that helps make this issue dissapear is performing an oem unlock in fastboot mode, but this is not a good solution since this is the 2nd time it has happened to me in the past 3 months.
What do you guys suggest I should check/do to prevent this issue from ever happening?
Thanks!
Does the bootloader relock itself at reboot? If it does, the emmc chip is going or gone.
@audit13
The bootloader doesn't relock itself. It remains unlocked even after reboot.
I just unlock it to perform this "trick" that helps me get out of the bootloop. ( also after unlocking it, I perform a fastboot oem lock, done this both times ).
Also, don't know if it is related, when i go into recovery mode i get the android with an X or an ! (forgot which one) which is most probably due to files missing.
The screen with the dead android is normal. No need to relock the bootloader in my opinion.
Have your tried flashing a completely stock rom, including th userdata.img file to see if that solves the issue?
@audit13 Wanted to keep the stock rom with which it had come. Also doesn't an update ( from L to M for example) change the rom completely?
An ota update will move the phone to the latest of the current version (e.g. 5.0 to 5.01). The the ota will move from LP to mm.
Personally, I prefer mm.
So.. The phone did it again today, same behavior, same result ( bootloop out of nowhere ). This time I performed a complete new install of the OS ( wipe cache, factory reset + reflashed a factory image).
At this moment the phone is working as usual and now I will wait and see if the issue reoccurs (hope not).
If someone else has any other ideas an how to prevent or read some logs from the phone ( even if I performed an oem unlock ) please reply.
Hi all,
well, to be honnest I already posted my story in the help thread but no answer came so I try with a new thread
We'll see if I'm luckier this way !
a few weeks ago I broke my screen and decided to change it myself.
Everything went fine (even restarted successfully my phone before applying the tape to fix the screen) until I finally tried to restart my phone after the repair is done.
Since then I'm not able to turn on my phone
Holding the power button starts fastboot mode, UP + power doesn't do anything and DOWN + power enters recovery. Weird !
Another weird thing: it only works if I'm not plugged. When I'm plugged nothing ever happens.
I suspected I could have damaged buttons or cables. I have looked carefully but nothing appears to be broken.
Here is what I already did without any result:
- I had access to the original recovery so wiped the cache
- I tried to recover the phone but that did not work so
- I installed twrk using adb (like here)
- and then installed the rom as explained here (I used the last release here, so it should be cm-13.0-20160819-SNAPSHOT-ZNH5YAO0IN-bacon.zip). It seemed to work but finally no, same situtation
- I tried this but so far not able to get the qualcomm port listed once the phone is on. It may be related to the fact that I have to unplug to boot it but I always got a Android bootloader interface listed.
Any idea someone ?
Thank you very much for your help !
Did you try to "fastboot reboot" while in fastboot mode?
Try flashing a CM14 rom. Mine came with CM12 so I tried flashing back to CM11 and I did flash it successfully through Fastboot but alas it won't boot. The boot logo loads but then I'm introduced to a black screen.. So I flashed back to a (at that time the latest stable) CM12.1 but same result. And I got worried. Then I decided to flash a CM13 rom which was a beta build (at that time newly released Android 6) and it booted into it alright! So I suggest flashing a CM14 and let me know how it does.
The problem seems be much deeper than just a broken screen. It may sometime affect the chipset of the cellphone.
For that we can't do anything.
For now you can try the following things :
1 . Flash the latest Cyanogen Firmware from the same place you have downloaded the snapshot cm13.
2. Flash recovery (TWRP) using adb.
3. Wipe
-System
-Data
-Cache and Dalvik Cache
4. Flash the latest Cyanogen Rom .
5. Boot into recovery.
6. Flash some gapps as per the Android version.( Open Gapps I recommend)
7. Boot back to recovery .
8. Boot into System.
This is the max you can do for now.
You can also check device forums for recovering from a bricked device post.
Go through the post and check if any symptoms matches yours. You'll find the answer right away.
And the last option you can do is going to service center, they will charge you mostly (even if in warranty as you have yourself tampered hardware of the phone.)
Hope it will help. Thanks
UPDATE: I have finally managed to get my phone working again! Am now currently re-downloading all my apps and transferring all my files back to my phone, running AOSPExtended (https://forum.xda-developers.com/oneplus-one/development/rom-aospextended-rom-t3732194) with OpenGApps. I'll write the steps I took to figure this mess out at the end of this post for anyone who might encounter the same problem in the future. :good:
So last night I left my phone charging overnight from 54% as I was downloading a couple of files (my internet is 1Mbps or 125KB/s). I've done this a couple of times before with no problems what so ever. But this morning I woke up and my phone was in a boot loop. I've tried everything I can think of and everything I could find on these forums, but to no luck. I am at my wits end and I have no clue what to do except to do a full factory reset, which I'd rather not do as its been a while since my last backup and I would lose a lot of precious files...
My Phone: OnePlus One 64GB Sandstone Black, purchased in August 2014.
ROM: cm-13.0-ZNH5Y-20161105-STABLE-Sultan-bacon
Recovery: TWRP+3.0.3-2-TugaPower
Firmware: bacon_firmware_update_2016_1-25_.4.0.1.c7-00011
The boot loop itself is odd, I'll describe them separately here.
-I can boot into fastboot, but not while the USB is plugged into my PC. I have to boot into fastboot, followed by plugging it into my PC. If I try to boot into fastboot while it is plugged in, the screen goes completely black and goes back into the bootloop. However, the phone shows up in Device Manager during the black screen.
- I can boot into Recovery, but the phone automatically reboots and goes back into the bootloop after a few minutes. One thing I have noticed is that if I let it reboot by itself, all the settings reset (including the confirmation to allow modifying of files when you first boot into recovery). But if I manually reboot back into recovery, the settings remain the same; atleast until it reboots automatically again.
Here, I'll list the things that I have tried to no avail:
1. Following this post - https://www.reddit.com/r/oneplus/comments/3izejg/so_youve_just_bricked_your_oneplus/, when I try to wipe Dalvik cache and cache from recovery, the phone goes right back into the bootloop
2. I tried flashing a newer version of TWRP (3.2.1-0 and 3.2.1-K2). After flashing I try to boot into recovery but the TWRP loading screen displays, and then goes right back into the bootloop. It wont even let me into the main menu.
3. I tried flashing a ROM through fastboot (via this post, https://forums.oneplus.net/threads/guide-oneplus-one-flashing-fastboot-recovery.301131/). The phone still remains in a bootloop.
HOWEVER, if I flash my previous recovery (TWRP+3.0.3-2-TugaPower replacing the stock cyanogen recovery from this method), my phone manages to get past the 1+ screen, and goes through my custom power on screen, and reaches the "Android is starting... Optimizing app 1 of 67." But it never gets past app 1, freezes, and then reboots. So now it's stuck in this "extended" bootloop thing.
What I want to know: is there anyway to fix my phone, or will I have to lose all my data and do a full factory reset through the ColorOS method? If anyone has any experience with this or knows a way to help, please don't hesitate!
Thank you in advance.
WHAT WORKED FOR ME:
After following the steps in this post (https://forums.oneplus.net/threads/guide-oneplus-one-flashing-fastboot-recovery.301131/) my phone was booting up, but was kicked back into a boot loop after freezing at the "Android is starting.. Optimizing app 1 of 67" screen. However, the recovery was now the default CyanogenMod recovery. I then re-flashed my previous recovery (TWRP+3.0.3-2-TugaPower) from fast boot, and it was now stable (no more auto-reboots). From there I made a backup off all my files onto my PC before proceeding. After that, I did what this post said (https://www.reddit.com/r/oneplus/comments/3izejg/so_youve_just_bricked_your_oneplus/) and wiped Cache + Dalvik cache. This allowed me to boot all the way past the "Android is starting" screen. However, the phone was still rendered unusable as there were non-stop notifications saying various apps had stopped working. I then booted back into recovery, downloaded and pushed a new ROM and GApps package on to my phone, wiped system, data, cache, dalvik cache, and installed the ROM and GApps pacakge, clearing the cache one more time before rebooting. Everything is working beautifully so far and I could not be happier! I hope this helps anyone else who encounters this problem, Cheers!