Video playback issues - Ascend Mate 7 Q&A, Help & Troubleshooting

Hello there!
I've been searching the forums (mainly this one) and wasn't able to find a proper answer, so here I go:
I am REALLY happy with this phablet, being the Mate 7 my 5tht android phone, but I've never had any video playback problems: When I try to play a 720p mp4 file, it freezes at 1:00 (5 seconds more or less) or it stops and the system shows a popup: "Cannot play this video".
I've tried MX Player (HW and SW decoding), VLC and VLC beta, stock video player and MoboPlayer. Every one of them behaves the same way.
Also tried lower resolution files, and 360p aren't a problem for them: It plays them flawlessly. Played them from SD card and internal storage.
Btw, Youtube plays 1080p videos without a problem, and I usually watch short Twitch.tv sessions at highest resolution.
I don't know what else I can do, and I am seriously thinking about returning the unit, since it's one of my main uses (and that's why I just LOVE this screen).
Any help is appreciated and, also, any question regarding this problem.
[EDIT]
Btw, I am on 5.1.1 with EMUI 3.1 (build B324), unrooted.

Have you tried a factory reset? This would mostly fix issued like this. I'm running the same version of Android on the mt7-tl10 gold version and have never had an issue with this. In fact I'm currently happily re-watching Star Wars episodes 1 to 6 in 720p.
It sounds like the videos are being corrupted (correct me if I'm wrong), because that's exactly what happens when I try to play a video which torrent hasn't finished downloading.
Good luck!

Scruffykid said:
Have you tried a factory reset? This would mostly fix issued like this. I'm running the same version of Android on the mt7-tl10 gold version and have never had an issue with this. In fact I'm currently happily re-watching Star Wars episodes 1 to 6 in 720p.
It sounds like the videos are being corrupted (correct me if I'm wrong), because that's exactly what happens when I try to play a video which torrent hasn't finished downloading.
Good luck!
Click to expand...
Click to collapse
Thanks for your reply.
Today I've discovered my SD card was having read issues, and even when I formatted it, it had issues with anything beyond 20MB, regardless being video or audio. Also, when i copied anything from the SD to the main memory, it kept having the same problems: mp3 suddenly stopped and videos couldn't be played.
So I extracted the SD, did a factory reset, and it looks like it's working flawlessly (fingers crossed).
So far, so good.

EQLucky said:
Thanks for your reply.
Today I've discovered my SD card was having read issues, and even when I formatted it, it had issues with anything beyond 20MB, regardless being video or audio. Also, when i copied anything from the SD to the main memory, it kept having the same problems: mp3 suddenly stopped and videos couldn't be played.
So I extracted the SD, did a factory reset, and it looks like it's working flawlessly (fingers crossed).
So far, so good.
Click to expand...
Click to collapse
I'm glad I could be of some help!
I had the same issue with a previous device of mine, though the culprit had been a cheap and nasty MSD card I bought on vacation to squeeze extra photos in. I find that investing in proper storage (and taking the punch cost-wise) can go a long way, whether it be for your phone, PC, laptop or whatever.
Cheers! :highfive:

Related

[Q] Questions regarding dexter's 1.2 update on Wind Mobile XT720

Hello
*#*#*# BEFORE YOU READ ON only people who have a wind mobile xt720 and dexters uk 1.2 upgrade need to read on*#*#*#
I am a noob at this but I spent most of my day researching the dexter uk upgrade 1.2 (2.2.1) and how to properly install it and I have some questions
I have seen some people saying they have issues with 720p recording(i.e not being able to get 720p resolution and only sd res) and some having issues with music playback.
Can anyone with a wind xt720 confirm these issues? If they are true or not? I ask because there seems to be alot of conflicting reports.
I would cry if something happend to my music playback abilities and I dont want to lose out on the 8 megapixel camera or its 720p hd recording.
If you need any more info just ask and THANK YOU to anyone who maybe able to help me.
And of course ALL HAIL DEXTER and what he has done for everyone who has the xt720 already
djkron said:
Hello
*#*#*# BEFORE YOU READ ON only people who have a wind mobile xt720 and dexters uk 1.2 upgrade need to read on*#*#*#
Click to expand...
Click to collapse
sorry, i'm not using Wind, but since the problems you've mentioned are not carrier dependent, I'll give u a few answers.
djkron said:
I am a noob at this but I spent most of my day researching the dexter uk upgrade 1.2 (2.2.1) and how to properly install it and I have some questions
I have seen some people saying they have issues with 720p recording(i.e not being able to get 720p resolution and only sd res) and some having issues with music playback.
Can anyone with a wind xt720 confirm these issues? If they are true or not? I ask because there seems to be alot of conflicting reports.
I would cry if something happend to my music playback abilities and I dont want to lose out on the 8 megapixel camera or its 720p hd recording.
Click to expand...
Click to collapse
Not only ppls from Wind but over the whole world trying Dexter's ROMs have this issue where HD video recording is not recording anything. Just now Dexter said he's fixed that problem and will upload the patch soon.
So, if u don't want to loose ur 720HD, wait till the final stable release has come out. Just now, Dexter has not finalized his work yet. We're just helping him to try out the ROM and reporting the bugs to him.
hd recording found bug and there is no media gallery... gameloft game did work... dunno y it doest detect ext2/ext4..
secret_tidus said:
hd recording found bug and there is no media gallery... gameloft game did work... dunno y it doest detect ext2/ext4..
Click to expand...
Click to collapse
version 1.2 is detecting ext2 correctly. I'm currently using it. Dexter remove Media Gallery coz currently it cannot playback videos. if u need for other purpose, download the app and install it.
As spider mentioned, there is a patch for the HD encoding. I haven't tried it myself yet though as it is not a big issue for me. I will eventually once I have tested out all of my favourite apps. So far I love froyo, it is much easier to customize the phone to how I like it. A couple of the apps I used on 2.1 don't have a froyo version, but most of them I don't need any more as the functionality is already built in.
I'm also on WIND mobile in TO btw, and my install was very smooth.
I forgot my USB cable that day and ended up doing it all over the air.
THANK YOU EVERYONE I REALLY APPRECIATE IT!!!!! Thanks.!!!!!
I am going to attempt the latest 2.2 update apparently dexter has fixed the 720p recording, i tell ya this guy is a genius!!!!
i will give you an update when I complete the updgrade.
media player issues
Hey again,
I completed the updgrade and I love the new 2.2.1 1.2a but now I am having a major issue,
before I did the upgarde I moved all my musc to my computer and backuped the device through motorola medialink(MML), the first problem came when medialink did not recognize a playlist I had created on the phone. I said no problem I will just remake it. Well now I restore the backup to the phone and only have 70 of my 1000+ songs showing up in the music player, none of my playlists show up either, although when I plug the phone into my comp MML recognizes all the songs and my playlists as being on the phone, I can even play them on the comp. When I disconnect it and restart the phone I dont see any playlists and like I said only about 70 of my songs show up, I have tried three different mediaplayers to solve this issue with no luck,
CAN ANYONE HELP ME??????
djkron said:
Hey again,
I completed the updgrade and I love the new 2.2.1 1.2a but now I am having a major issue,
before I did the upgarde I moved all my musc to my computer and backuped the device through motorola medialink(MML), the first problem came when medialink did not recognize a playlist I had created on the phone. I said no problem I will just remake it. Well now I restore the backup to the phone and only have 70 of my 1000+ songs showing up in the music player, none of my playlists show up either, although when I plug the phone into my comp MML recognizes all the songs and my playlists as being on the phone, I can even play them on the comp. When I disconnect it and restart the phone I dont see any playlists and like I said only about 70 of my songs show up, I have tried three different mediaplayers to solve this issue with no luck,
CAN ANYONE HELP ME??????
Click to expand...
Click to collapse
There is a known issue with media scanning in 1.2a. To the best of my knowledge you can either use 1.2 which will not do 720P recording or 1.2a which has the media issue. If you want to stay with the 1.2a you will need to try a different music player such as MortPlayer (which I believe doesn't do play lists ) or, I've also been watching, kAmMa's Folder Player for Android (which I haven't tried yet).
HTH
3rdstring said:
There is a known issue with media scanning in 1.2a. To the best of my knowledge you can either use 1.2 which will not do 720P recording or 1.2a which has the media issue. If you want to stay with the 1.2a you will need to try a different music player such as MortPlayer (which I believe doesn't do play lists ) or, I've also been watching, kAmMa's Folder Player for Android (which I haven't tried yet).
HTH
Click to expand...
Click to collapse
thanks man, going to revert to 1.2 and hope it fixes the problem!!!
Some other options... you could consider sticking at 1.1b. It works pretty well, imo.
Or you could use DoubleTwist... which has its own library system... but requires you to use the desktop app to sync.
Accophox said:
Some other options... you could consider sticking at 1.1b. It works pretty well, imo.
Or you could use DoubleTwist... which has its own library system... but requires you to use the desktop app to sync.
Click to expand...
Click to collapse
yah I know about this one, its one I tried, Just not sure if I want to spend the next few hours sorting all my music again lol.
It does have some kool features though
THanks again for the help !!!!!!
I tried to use double twist media player and I installed the app on my phone and pc, on my pc I made a playlist, transfered the playlist to the phone, it was on my phone until I rebooted then it vanished. Still seems to be a problem with media scanning, I also tried Mixzing basic and the regular music player with no success.

Infuse Video Playback Performance

After messing around with my Infuse on stock, custom Froyo and Gingerbread ROM's, I've noticed a pretty major difference between it and I9000-based phones like the Captivate: video performance.
On my Captivate, hardware-accelerated video playback up to 720p was rock solid. If it played at all, it always played smoothly, and this was regardless of running programs or RAM usage. With the Infuse, Froyo ROM's support hardware-accelerated video playback up to 1080p, but there seem to be some disadvantages.
The most major thing I noticed is that RAM usage affects video playback. If I use my phone for a while and allow the RAM to populate with background apps, I immediately run into issues trying to play video: high-bitrate 1080p video will no longer play. Instead, I just get a black screen and no sound. Additionally, several 720p videos I tested will lag heavily. Occasionally (using an app that supports both hardware and software playback like MX Video Player), playing a video will error out and force the app to switch to software decoding.
Clearing the RAM using the built-in task manager and restarting the video player immediately resolves these issues for the most part. There still are some effects that always persist though: certain 720p videos (which play perfectly on my Captivate) will still show some hints of lag using either hardware or software decoding. Additionally, I can't seek or resume playback of high-bitrate 1080p MKV's: the screen goes black and the sound stops playing. I can only play these files from the beginning for them to have video and sound.
Except for the issues specifically relating to 1080p (which don't apply to Gingerbread ROM's), all of these issues are observed and reproducible on any ROM, including stock Froyo, custom Froyo (Infused 1.6), Hellraiser + any I9000 JVQ ROM and Infused v2.2.3. This is severely disappointing, because I upgraded to the Infuse expecting a media experience equal to or improved over the Captivate with the SAMOLED+ screen. I also didn't want a Galaxy S2 because the Yamaha audio chip it uses is a dealbreaker for me.
While that was mostly a list of observations and a not-so-subtle rant, would anyone be able to offer an explanation for this? Or perhaps my case is somehow isolated? Can anyone else confirm this?
Edit: Here's a YouTube video showing the RAM usage playback issues: http://www.youtube.com/watch?v=qPiCPSWUTCY
Never had any trouble with video playback. I have a couple of movies on mine. Running Infused 2.2.3
Truckerglenn said:
Never had any trouble with video playback. I have a couple of movies on mine. Running Infused 2.2.3
Click to expand...
Click to collapse
I'm not sure what to think of that, considering Infused 2.2.3 doesn't even support 1080p playback. But even leaving that out, would you be willing to test sample videos? I mean I can't really explain this better without posting a video of a side-by-side comparison of my Captivate and Infuse playing the same set of videos to show that the Infuse lags on certain videos while the Captivate is smooth.
*bump*
I did some additional testing. Running Infused 1.6 Froyo, I loaded up every app on my phone and then minimized them with the home key. The phone was still running smoothly and there was no signs of lag, but the RAM was as full as I could make it. I then opened the stock video app and attempted to play my library of videos.
The result? Only 2 videos played. One was a 720p H.264 MKV encoded from a Bluray, and the other was the 1080p trailer that came preloaded on the phone. Both videos lagged heavily. The rest of the videos (lower quality 720p or higher bitrate 1080p H.264 MKV's) did not play at all: just a black screen and a seek bar that didn't move. I then performed a level 2 clear using the task manager. Result: all the videos played fine without lag.
Conclusion: video playback on the Infuse is definitely tied to RAM usage, which is NOT the case on the I9000/Captivate.
GGXtreme said:
Updated main post with YouTube video demonstration.
You need to **** off.
Click to expand...
Click to collapse
if you have a drop box or want to upload the problem videos somewhere ill test it to verify the results. I don't have much of a library. especially not anything high quality.
Dani897 said:
if you have a drop box or want to upload the problem videos somewhere ill test it to verify the results. I don't have much of a library. especially not anything high quality.
Click to expand...
Click to collapse
Thanks. I'm working on it, I'll send you a PM in a bit.
Edit: PM sent.
sorry to inform you but I had no issues with that video. I wonder if you may have something stuck in data somewhere (some apps keep data on the sd card) or If you may have bad blocks on your sdcard. I haven't rebooted my phone today and loaded up ram by playing flash videos in the phone browser getting ram all the way up to 340 mb used. 140 was the browser alone and I started that video just fine. ill keep testing but if I were you id back up the sd cards and wipe the phone through settings (does an internal sd format as well unlike the recovery wipe) after a flash with the unbrick and start over. if it persists id get a new phone and for the sake of being thorough I will test it more but so ar I couldn't reproduce the issues.
Dani897 said:
sorry to inform you but I had no issues with that video. I wonder if you may have something stuck in data somewhere (some apps keep data on the sd card) or If you may have bad blocks on your sdcard. I haven't rebooted my phone today and loaded up ram by playing flash videos in the phone browser getting ram all the way up to 340 mb used. 140 was the browser alone and I started that video just fine. ill keep testing but if I were you id back up the sd cards and wipe the phone through settings (does an internal sd format as well unlike the recovery wipe) after a flash with the unbrick and start over. if it persists id get a new phone and for the sake of being thorough I will test it more but so ar I couldn't reproduce the issues.
Click to expand...
Click to collapse
I'm going to return to stock using Unbrick and reformat the internal SD and try again. I don't see why there would be bad blocks though. I'm guessing the video plays smoothly without any sort of lag or hitches for you?
GGXtreme said:
I'm going to return to stock using Unbrick and reformat the internal SD and try again. I don't see why there would be bad blocks though. I'm guessing the video plays smoothly without any sort of lag or hitches for you?
Click to expand...
Click to collapse
smooth as butter. sometimes weird hard to explain stuff happens. I can't explain it.
I can see how a kernel issue in gb could cause it with rogers lame firmware but I don't see the issue with infused 1.6 so it doesn't seem to be an infuse specific issue at all.
Ok, I just finished completely resetting, reflashing and reformatting my phone. On first boot, I threw that exact file I sent you back onto the memory and tried to play it. Still got a black screen with no sound or video. Opened the task manager, performed a level 2 clear and tried again. Video plays but still lags and hitches every few seconds. I mean, if I'm really the only one with this issue...???
GGXtreme said:
Ok, I just finished completely resetting, reflashing and reformatting my phone. On first boot, I threw that exact file I sent you back onto the memory and tried to play it. Still got a black screen with no sound or video. Opened the task manager, performed a level 2 clear and tried again. Video plays but still lags and hitches every few seconds. I mean, if I'm really the only one with this issue...???
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Click to collapse
sorry looks that way. but you should have only moved the videos back for testing. i know it shouldnt matter but computers are weird. maybe it's a deficientcy in your cpu? could only apply to the gpu inside it. you just never know. if you can reproduce the error with the trailers that come on the phone and compare it to a store model maybe they'll swap it out for you. if not call customer service and raise hell or send it to samsung.
Dani897 said:
sorry looks that way. but you should have only moved the videos back for testing. i know it shouldnt matter but computers are weird. maybe it's a deficientcy in your cpu? could only apply to the gpu inside it. you just never know. if you can reproduce the error with the trailers that come on the phone and compare it to a store model maybe they'll swap it out for you. if not call customer service and raise hell or send it to samsung.
Click to expand...
Click to collapse
What do you mean only move the videos back for testing? I didn't put anything on the phone except for that video file. The CPU doesn't seem to be the issue, because I tested against my Captivate using CPU Spy: both phones run at 400MHz during video playback, which is good enough for lag-free video on the Captivate (and should be the same case for the Infuse).
I can't get much to happen with the trailers that came with the phone, because only one is HD and it's a small file with black bars and a lower bitrate than most encodes. If I leave the phone running for over a day with the memory full, I can get the 1080p trailer to lag, but that's not very helpful for getting an exchange (especially since I got my phone at Costco and there are no active models in the store).
But that's not the issue anyway. The problem is that I've been enjoying 720p video on my Captivate for over a year. Now I've upgraded to the Infuse, which is supposed to have even better video performance and its having issues with all of my 720p and 1080p videos.
I'm almost positive this isn't a hardware issue though. Are you sure the entire opening sequence of that video is smooth on your phone? It doesn't seem like you've ever seen the video before watching it on your phone. If you haven't, please watch the video side-by-side on your computer and phone and look for any differences.
GGXtreme said:
What do you mean only move the videos back for testing? I didn't put anything on the phone except for that video file. The CPU doesn't seem to be the issue, because I tested against my Captivate using CPU Spy: both phones run at 400MHz during video playback, which is good enough for lag-free video on the Captivate (and should be the same case for the Infuse).
I can't get much to happen with the trailers that came with the phone, because only one is HD and it's a small file with black bars and a lower bitrate than most encodes. If I leave the phone running for over a day with the memory full, I can get the 1080p trailer to lag, but that's not very helpful for getting an exchange (especially since I got my phone at Costco and there are no active models in the store).
But that's not the issue anyway. The problem is that I've been enjoying 720p video on my Captivate for over a year. Now I've upgraded to the Infuse, which is supposed to have even better video performance and its having issues with all of my 720p and 1080p videos.
I'm almost positive this isn't a hardware issue though. Are you sure the entire opening sequence of that video is smooth on your phone? It doesn't seem like you've ever seen the video before watching it on your phone. If you haven't, please watch the video side-by-side on your computer and phone and look for any differences.
Click to expand...
Click to collapse
i meant not to restore all the files from the sd card backup when you test. just the files you want to test.
it is extremely smooth i cant seem to do anything to make it not smooth. i even bogged my phone down sequencially opening every app on the thing and returning home with the home button till it started lagging badly but when i open the video player it is butter smooth. really i cant explain your issues, im just speculating possibilities.
but ill try it on my computer as well.
Dani897 said:
i meant not to restore all the files from the sd card backup when you test. just the files you want to test.
Click to expand...
Click to collapse
I only restored one file. The video. Nothing else.
Edit: Can you tell me the build number of your Infuse (the 4-digit number under the battery, between S/N and SKU)? Mine is 1104.
oh wait there it is. the video player just stopped working.
not sure what changed but i put it on the dock and tried starting it again and no dice. i dont think this is ram related.
the issue for me is intermittent at best though. after a reboot it didnt play at first but 2 minutes later it was fine.
mine is also an 1104. april 2011 that's weird i wonder if you got a refurb. i think i picked mine up launch week.
Dani897 said:
oh wait there it is. the video player just stopped working.
not sure what changed but i put it on the dock and tried starting it again and no dice. i dont think this is ram related.
Click to expand...
Click to collapse
Hmm, I wonder if that's unrelated to the issue considering how easily it happens on my phone and how much trouble you had to go through. If the video still doesn't lag on your phone at all (when you compare it to a computer), then I'll assume you're not getting the same issue. Also, are you using the kernel that came with Infused 1.6, or did you flash another one?
infused as is right now. nothing oddball here. atleast not right now. i have used some init.d scripts on it for loopy smoothness and memory managment mods but this time it is only the rom as gtg released it with the included kernel.
ok found the issue sorta. i cant tell what causes it but if you launch the video from my files or other file manager it works fine. if you open it from video player it doesn't. the video didnt show in my video player at first so i opened it from my files. after that it was in the video list in the video player and didnt work. there is something odd going on here because video player doesnt show in recent apps if you open it from the file manager. also after opening the video player it doesnt work from my files till you kill the video player. it is just weirdness. there is some messed up programming going on here. but try killing the player and opening the file with file manager. and yes i made sure it is using the samsung video player when it asked!
sorry i asked you to wipe your phone for that but if you dont do that and use the unbrick you can see all sorts of issues and no one is sure why.
Maybe that's why mine play fine. I've never loaded a vid into the player. Just opened them bygoing to the gallery.
Dani897 said:
infused as is right now. nothing oddball here. atleast not right now. i have used some init.d scripts on it for loopy smoothness and memory managment mods but this time it is only the rom as gtg released it with the included kernel.
ok found the issue sorta. i cant tell what causes it but if you launch the video from my files or other file manager it works fine. if you open it from video player it doesn't. the video didnt show in my video player at first so i opened it from my files. after that it was in the video list in the video player and didnt work. there is something odd going on here because video player doesnt show in recent apps if you open it from the file manager. also after opening the video player it doesnt work from my files till you kill the video player. it is just weirdness. there is some messed up programming going on here. but try killing the player and opening the file with file manager. and yes i made sure it is using the samsung video player when it asked!
sorry i asked you to wipe your phone for that but if you dont do that and use the unbrick you can see all sorts of issues and no one is sure why.
Click to expand...
Click to collapse
That's an unexpected development. I've always been opening my videos from the video player, never from a file manager. How about other video players? Did you try MX Video Player? I need to use that player for my videos to see the subtitles (the video I sent you has subtitles that will display in MX Video Player and mVideoPlayer, but the former is better at displaying them).
Edit: Actually, I just tried playing the video from both the stock file manager and the Gallery app, and I still have the exact same issues as the video app :/
GGXtreme said:
That's an unexpected development. I've always been opening my videos from the video player, never from a file manager. How about other video players? Did you try MX Video Player? I need to use that player for my videos to see the subtitles (the video I sent you has subtitles that will display in MX Video Player and mVideoPlayer, but the former is better at displaying them).
Click to expand...
Click to collapse
is it free?

Watching Movies - Any issues

I have this weird problem. When i first got this device, i could drop a 4gb mkv (without conversion) on my memory card and watch it with no issues. As time went on, i havent been able to do so. Its hard to pinpoint exactly when this started happening. But heres the issue, i placed several mkv and mp4 movies on my memory card. I would go to play them using BS Player ( i also tried the stock app) and sometimes they would play, and sometimes they wouldnt. The times they would play, if i were to exit out of the movie, go to another app, and then go back to the movie, the movie would not play and the app would force close. I have tried putting my movies on different cards as well as directly on the device, and the device still wont play the movies properly. So, after the force close, about 5 minutes later, the tablet will reboot. I was having this issues before rooting (this actually made me want to root) and after. I just wanted to know if anyone esle experienced anything like this. I also tried playing movies from the USB port and SD card in the dock and still have the issue.
At first i thought it was a memory card issue so i went and got a 32gb, and still have the problem. The i thought it was a format issue. I formatted one to fat32 and the other to exfat, and still experience this. Then i thought it was the app itself, and i downloaded other alternatives and it still happens.
Also, let me add this one bit, is also happens with music that i have stored on the card and the device. Poweramp nor Google Music will play the music. I get the same force close and reboot each time.
I haven't tried playing a 4gb mkv file or anything similar, but I am able to watch smaller ~400MB mkvs off my microSD card (32gb) with no problem. I also regularly play music off of the microSD as well, and have never had a force close or restart because of it.
Have you tried a different memory card?
I have tried a sandisk and an aData. Question, do you keep your movies and music in folders on your memory card? If so, do you have a folder with the same exact names on your device? I had my movies and music in folders marked Movies and Music respectively on the memory card. I also had folders with the same name on my device. i renamed the ones of the card to Videos (there is a VIDEO folder on the device as well) and Albums and now the problem is not there. Might be a bug
I keep my music in a "music" folder in the root of my memory card, and my videos in a "video" folder as well. On my internal storage I have a folder named "Music" but its capital M instead of lower case. I do not have a video folder in my internal storage. Yet I haven't had any problems like what you mentioned.
But im glad its working now!
If it comes back I guess you could always do the common factory reset procedure to see if that helps. It doesn't seem like a hardware problem (like a device reader problem) because its persistent across different memory card types.
timrock said:
I have tried a sandisk and an aData. Question, do you keep your movies and music in folders on your memory card? If so, do you have a folder with the same exact names on your device? I had my movies and music in folders marked Movies and Music respectively on the memory card. I also had folders with the same name on my device. i renamed the ones of the card to Videos (there is a VIDEO folder on the device as well) and Albums and now the problem is not there. Might be a bug
Click to expand...
Click to collapse
Not a bug per se, however some apps might not behave nicely. Read this thread, it might help you understand the issue. So, to work around it, avoid having multiple directories that only vary in upper/lower case, when they are in the same directory.
xcal321 said:
Not a bug per se, however some apps might not behave nicely. Read this thread, it might help you understand the issue. So, to work around it, avoid having multiple directories that only vary in upper/lower case, when they are in the same directory.
Click to expand...
Click to collapse
Makes sense then. I still wonder if anyone else has experienced this.
Edit: this is not the issue. I deleted the folders from my device called Movies and Music. On my card, i now keep them in folders called Flicks and Albums. There are no duplicate files on the device, but yet i am still having this issue.
ok, so i renamed the folders on the card. performed a hard reset and installed only bs player and poweramp. No issues. I kept going in and out of the apps to make sure the issue didnt come back. After several attempts, it did not surface. I proceeded to install all of my apps and still no issue. I did all of this yesterday morning. Fast forward to now, and the issue still has not come back yet. I guess i solved the problem....for now.
timrock said:
I guess i solved the problem....for now.
Click to expand...
Click to collapse
Great :good:
Maybe you can "mark" the topic as solved when it keeps running fine for a few days.
xcal321 said:
Great :good:
Maybe you can "mark" the topic as solved when it keeps running fine for a few days.
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Click to collapse
it came back. lol
I think Volume+ is the cause of the problem. I removed it for now. There is a notice that it doesnt work with JB, but it works on my nexus which is running JB.
I'm thinking some apps don't like the delay of the remounting of external storage when the app is running when the tab is put to sleep.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

Can't get avi or mp4 to play!

Hi All. Just got the Note 10.1 and loving it so far.
However, for some reason, I can't get any avi or mp4 to play. These are files that play perfectly well on my Galaxy Tab 7", SGS2 and SGS3 but refuse to play on the Note. I've tried a few other players and they refuse to play the files as well.
Any thoughts, hints or tips?
Cheers
I had a similar issue with my optimus 2x files did not play only sound can try changing hardware accelaration settings. May be the way the video is encoded it is not compatible with note codecs
You clearly haven't tried BSplayer. It's like a real vlc for android!
skadebo said:
You clearly haven't tried BSplayer. It's like a real vlc for android!
Click to expand...
Click to collapse
Unfortunately, BS Player didn't work either! All I get is Blue notification box with a warning triangle saying
Cannot play video
Sorry this video cannot be played.
Forgot to mention that the Heli vid plays fine.
Also, I am Stock out of the box flavour of Android.
MX Player works for me. Anything I throw at it. If it doesn't, just change codec to software from hardware.
And there IS a VLC for android btw...
How are you transferring the videos to the device?
skadebo said:
How are you transferring the videos to the device?
Click to expand...
Click to collapse
Copying files onto files on micro SD card and inserting it. Tried copying files onto internal SD but this didn't make any difference.
blud7 said:
MX Player works for me. Anything I throw at it. If it doesn't, just change codec to software from hardware.
And there IS a VLC for android btw...
Click to expand...
Click to collapse
Same thing with MXP.
Really has got me stumped
Cookie999 said:
Hi All. Just got the Note 10.1 and loving it so far.
However, for some reason, I can't get any avi or mp4 to play. These are files that play perfectly well on my Galaxy Tab 7", SGS2 and SGS3 but refuse to play on the Note. I've tried a few other players and they refuse to play the files as well.
Any thoughts, hints or tips?
Cheers
Click to expand...
Click to collapse
this is weird, my Note 10.1 plays anything I have and Im using the built in video player. Can you you PM me a description of a file of what you are trying to play so I can test it ?
Dont post a torrent link here.
Try turning off the force GPU rendering setting?
Bagbug said:
this is weird, my Note 10.1 plays anything I have and Im using the built in video player. Can you you PM me a description of a file of what you are trying to play so I can test it ?
Dont post a torrent link here.
Click to expand...
Click to collapse
I know, never had this problem with any of my Samsung devices before. PM sent.
Cookie999 said:
I know, never had this problem with any of my Samsung devices before. PM sent.
Click to expand...
Click to collapse
I just watched the movie you told me to try and everything is fine. I used the stock player btw.
Sounds like it might be a warranty job.... Most people I know had it up and running out of the box with no problems....
If this was a hardware issue we should see the videos playing using software acceleration in diceplayer, bs player and others. The fact that these videos wont play at all on this device suggest some soft of software / codec issue. You say they play fine on other Samsung devices, i'd try a full ROM reinstall first before doing anything else.
Even if this is a software problem it shouldn't be this much trouble to get your tablet working. I'd still take it back under warranty as the codecs should be preloaded...
You haven't mentioned if you have rooted or whether you are on a cooked ROM, if so taking it back as a first step might be more hassle. I'd still recommend a total factory wipe before taking it back.
If you can record video on your tablet and play it back it would suggest to me there is nothing wrong with the hardware which is why I believe a factory reset should resolve it.
Can you record and playback?
Thanks for all the suggestions.
I went back to basics and eliminated everything hardware wise that might have caused the problems. I then had the brainwave of sticking my micro SD card from my SG3 into the Note and lo and behold, I could play videos with no problems at all! So I re-formatted the card in my PC (originally I had formatted it in the Note) and stuck an AVI on the newly formatted card. This played perfectly :laugh:
I hadn't thought it was the SD card as I could play MP3s from it with no problems at all, just wouldn't play videos.
Once again, many thanks for taking the time to help me with this problem.
:good:
I have a related problem.
I'm transferring MP4 videos from Windows 7 PC - Micro SD card in adaptor in the card slot on PC.
It will let me transfer about 5 and play them ok. Then it transfers the films, but gives the "Sorry cannot play this video" error message. When I look at the details of these none players, the resolution says 0x0 and the duration reads 00.00.
I have tried this on a Samsung 32gb disc formatted on the Note, and long format on a laptop running Vista. I've also tried a 16gb sd card. Same results every time.
Having read the thread, I tried recording video on the GN 10, it recorded and plays back ok.
Any suggestions would be welcome! I also hope this thread is still alive lol.

[Q]4.4.2 playing video from restricted profile

Just done a factory reset to clear the bugs but I have found a small problem with video playback using the stock player & a restricted profile.
My daughters video collections on the sd card, I can view and hover with playback but it will not let me click on the file unless I am in a full account. As soon as I create a restricted account it refuses to allow me to playback video. It works fine in MX player but try telling a 4 year old to use something new..
Is there anything I can do to get this working ?
Thanks.
Here's an idea
GoNz0 said:
Just done a factory reset to clear the bugs but I have found a small problem with video playback using the stock player & a restricted profile.
My daughters video collections on the sd card, I can view and hover with playback but it will not let me click on the file unless I am in a full account. As soon as I create a restricted account it refuses to allow me to playback video. It works fine in MX player but try telling a 4 year old to use something new..
Is there anything I can do to get this working ?
Thanks.
Click to expand...
Click to collapse
I'm sorry but I have no idea how to solve this, since I have no experience with restricted profiles. However, I have a solution if you are looking for a kids mode, which may or may not solve your issues.
https://play.google.com/store/apps/details?id=com.kiddoware.kidsplace&hl=en
That's a kid mode app that you can be password protected, you can either run it on your own account or perhaps integrate it as the launcher for your daughter's profile, I don't know if it will work that way but it is worth a try.
The reason I think this may work is because the developer also makes a video player that integrates with the app, and the description mentions it reads external storage. Due to the changes with Kitkat, I don't know if it still works perfectly (although from what I understand the changes with Kitkat were regarding write, so maybe reading the video files might still work), but it's worth a shot.
https://play.google.com/store/apps/details?id=com.kiddoware.kidsvideoplayer&hl=en
Hope it works!
Thanks, I already have MX player but she loves the preview the stock player has. I am backing up 60gb of vids to format the card as it has a wobbly even renaming folders while in her profile, I think that may be part of the issue so I will try the obvious 1st
oh well, this is a confirmed bug. formatted the sd card, stuck 1 video back on and still can't play it.

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