My wife was using her phone (completely stock, no mods whatsoever) and it started shutting down processes (contacts, calendar, etc). She held the power button down to manually shutdown and then rebooted shortly after. The next day, it started to do it again, so she did the same thing only this time it stuck on the "M" logo screen. When she brought it home, I held the power & vol down buttons in for 2 minutes and the phone began to reboot but still stuck on the "M" logo screen.
I began searching vigorously online for a solution and have tried everything. **NOTE** - I am completely unsure what version of software the phone was running before this happened. The first thing I tried was RSD Lite with the JB Stock file from Team US Cellular. The flashing fails during certain lines of the .XML file. I took suggestions from other users to delete the lines it fails on and let the file continue the flash. Once it reboots, it is still stuck on the "M" logo screen. I then tried all the other stock firmware files I could and the same result each time.
Next, I tried using ADB and Fastboot tools. My PC recognizes the phone when plugged in and running command "adb devices" shows the phone listed, but whenever I try to run a pull or other command, I get error:closed. I've tried all the solutions of making sure ADB files are updated, running the list of commands to get the daemon connection reset, etc. I can't push/pull anything using adb. I tried using mFastboot with no luck either.
I tried the above steps over and over for 3 days straight, hoping I missed something simple. My final option was to boot into Recovery Mode and run Wipe Data/Factory Reset. When I select that option, about 3 lines of command begin to run and the phone reboots and goes back to being stuck on the "M" logo screen. The command lines and reboot literally happen within 2 seconds. That tells me Factory Reset is corrupted, but I'm not 100% at this point.
Does anyone have any insight on if there is anything I can do at this point? It wouldn't be such a big deal to lose the phone, but we have pics/videos of our 2 year old that we never got backed up at home or in the cloud and they're very important to us. Unfortunately, the phone did not have and SD card. I'm honestly out of ideas at this point and have never felt so defeated.
Thanks in advance.
mwc104 said:
My wife was using her phone (completely stock, no mods whatsoever) and it started shutting down processes (contacts, calendar, etc). She held the power button down to manually shutdown and then rebooted shortly after. The next day, it started to do it again, so she did the same thing only this time it stuck on the "M" logo screen. When she brought it home, I held the power & vol down buttons in for 2 minutes and the phone began to reboot but still stuck on the "M" logo screen.
I began searching vigorously online for a solution and have tried everything. **NOTE** - I am completely unsure what version of software the phone was running before this happened. The first thing I tried was RSD Lite with the JB Stock file from Team US Cellular. The flashing fails during certain lines of the .XML file. I took suggestions from other users to delete the lines it fails on and let the file continue the flash. Once it reboots, it is still stuck on the "M" logo screen. I then tried all the other stock firmware files I could and the same result each time.
Next, I tried using ADB and Fastboot tools. My PC recognizes the phone when plugged in and running command "adb devices" shows the phone listed, but whenever I try to run a pull or other command, I get error:closed. I've tried all the solutions of making sure ADB files are updated, running the list of commands to get the daemon connection reset, etc. I can't push/pull anything using adb. I tried using mFastboot with no luck either.
I tried the above steps over and over for 3 days straight, hoping I missed something simple. My final option was to boot into Recovery Mode and run Wipe Data/Factory Reset. When I select that option, about 3 lines of command begin to run and the phone reboots and goes back to being stuck on the "M" logo screen. The command lines and reboot literally happen within 2 seconds. That tells me Factory Reset is corrupted, but I'm not 100% at this point.
Does anyone have any insight on if there is anything I can do at this point? It wouldn't be such a big deal to lose the phone, but we have pics/videos of our 2 year old that we never got backed up at home or in the cloud and they're very important to us. Unfortunately, the phone did not have and SD card. I'm honestly out of ideas at this point and have never felt so defeated.
Thanks in advance.
Click to expand...
Click to collapse
Greetings,
Thank you for using XDA Assist. Please consider asking your question here:
Android Q&A, Help & Troubleshooting
You'll find expert advice there. Good luck!
Related
Yes, a Garminfone! I only got it for the GPS, so when I upgrade, I can unlock and continue to use it for just that. And it was my first Android phone, so jokes on me.
I was playing around trying to modify framework-res.apk, just replacing some of the system status icons with NinjaMorph. NM prompt'd for a restart(which I figured), restarted and got stuck on boot. With the little android popping out of the bottom left corner. The initial boot logo.
During that initial reboot, I managed to adb reboot recovery, and get to the recovery screen, but I couldn't select any of the options. So I pulled the battery(yes, my first mistake.), turned it back on, and now I can't access it with ADB.
The only 'mode' I can get it into is USB POLLING MODE. Which I have no clue what to do with.
Performing a hard reset does nothing, it just sticks at ** WIPE USER DATA ** and I let that sit overnight.
I also tried adb shell to try and copy the recovery img, but couldn't get SU privs(not sure if needed.).
I had this weird feeling that it wasn't going to work, so I made backups of all the partitions, boot, recovery, etc. and my SD.
Luckily it's under warranty, and they're sending a replacement. So I'm not at a complete loss, but I am curious if anyone has any ideas on how to get this back in working order, for future reference, because I have a bad habit of playing with fire... And I still have it for the next 3 to 5 days, so =)
Thanks to anyone who has any input!
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Try pushing the system.img using fastboot. Might be best to start over and do a clean install.
Have you tried doing a factory reset in recovery instead?
Sent from my Nexus 5 using Tapatalk
Same problem
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
jizkidjnr said:
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Click to expand...
Click to collapse
martinancevski said:
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
Click to expand...
Click to collapse
I have the same problem
I'm sure you wait a long time...but if not, mine probably took 10-15 minutes to finish...
Sent from my Nexus 5 using xda app-developers app
i have the same problem
What is your recovery? Version # also? How did you root? <--- this goes to the rest of you guys too because it seems like its happening to more than one person.
Follow this: Maybe flash the stock recovery found in here http://forum.xda-developers.com/showthread.php?t=2513701
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
^^ the command
edit: on second thought start over.
lpforte said:
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Click to expand...
Click to collapse
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
gee2012 said:
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
Click to expand...
Click to collapse
thanks
but i finally found out that the stock recovery was somehow corrupted after factory reset
then I unlocked the bootloader and flashed TWRP recovery, and voila! my device booted normally
Nexus 5 hung at reset
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
mannschaftpag said:
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
Click to expand...
Click to collapse
I'll add that I've also tried the Nexus Root Toolkit v1.8.0 to flash stock. Appears to go fine, recreating the file system and loading software, then as soon as it gets to the "erasing cache" step it just sits there for hours and makes no progress.
I know I probably shouldn't promote toolkits but you can always try this. Seems to have worked for a lot of people.
http://forum.xda-developers.com/showthread.php?t=2513937
Sent from The Deathstar
Same thing happened to me yesterday. My N5 is rooted, running stock rom and recovery. I had some corrupted app date showing in Titanium that I could not remove that were causing a Play store issue for me. I backed up my phone with TB and ran a factory reset in settings. The phone was stuck on the 'erasing' screen for maybe 20 minutes, so I put the phone in fastboot and from there back into recovery. This took me back to the 'erasing' screen to my dismay. I put the phone down and started searching for a solution online, but then I noticed after about 7 minutes the erase process had finally finished on its own and the phone rebooted normally again.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Well when I did a factory reset from settings, it took nearly 20-25 minutes to finish. The next time I did a reset, it completed within 10 minutes
I guess this problem occurs randomly.
Be patient
My guess is that you just need to be patient -- my device took nearly 45 minutes to reset. It seems to me that the time required is proportional to either the amount of data or the number of files you have on the device. My device had a mix of large files (such as musics and photos) and many many small files (sensor data log files), so it's hard for me to say which of those contributed more to the long reset time.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Click to expand...
Click to collapse
This worked for me too. On the initial 'Return to factory defaults' it got stuck for about 45 minutes. I then follow the advice above:
- Put the N5 in Fastboot by pressing: Vol. Up + Vol. Down + Power
- Select: Recovery and press on Power to proceed
- Phone reboots, still into the 'Androidman' but it seems that the 'Return to factory defaults' also restarts.
- Wait about 10 minutes and the Phone powers down automatically. Upon startup you enter the 'Initial configuration menu' so the factory reset has been completed.
Still stuck on Erasing screen, running out of options
Hello,
I am a newbie with zero developer knowledge and received my Nexus 5 in the mail yesterday. I liked the phone specs and that is the only reason I got it. I left it alone while it charged up and the first thing I did once it was finished was perform a Factory Reset (it was a "like new" phone so I just wanted to be safe) and have been stuck on the Erasing screen ever since. Pressing Vol- and Power button does take me to the bootloader screen, however, any option I choose by pushing the power button, such as Recovery Mode, sends me back to the Erasing screen. Pushing Vol+, Vol-, and Power shuts the phone off completely. Holding the Power button down does nothing more than restart the phone into the Erasing screen. I have also let the phone die twice and as soon as it has enough juice to come back on, it goes straight to the Erasing screen. Everything on the phone is stock and it is completely unrooted. The bootloader screen also indicates it is unlocked. I have attempted to flash it as per instructions I have found on here but I am unable to download the stock factory images. It gets to about 90% before the install fails and I have tried to install three times already. I do have the 15 Second ADB installed, however. I assumed the install of the factory images failed because I don't have WiFi and I'm running completely off of limited 3G data (I live in the middle of no where with no high speed internet to speak of). So in lieu of all that I have attempted, is there ANYTHING at all that can be done to get the phone off of this Erasing screen? Or do I just need to try and return it because it's useless at this point? I did at first let the process run but it's now been 24 hours stuck on this Erasing screen with no improvement. I'm fairly certain it runs KitKat 4.4.0.
Hey XDA,
I have a D800 that is totally stock. I have no custom recovery, and have never rooted the device.
A couple days ago I got the notification for an OTA update. I hit the notification, and rebooted the phone. It started the update process. It got through the first step. When it started the second part of the update, a black box popped up, and a code like "ERR 0x04ff" or something like that popped up. The phone rebooted, and got stuck in a boot loop with a "Security Error." The phone will boot up, show the LG logo, then show a slightly different LG logo with "Security Error" underneath it, then reboot and start the process over. I started messing around with the power button and volume keys to see what different modes I could boot it into. Initially I could boot it to the Factory data reset screen, the Hardware Mode Keys screen, and I got it into Download mode once. I didn't have any of the software or files available at the time to do anything with Download mode, so I opted to try a Factory reset. The phone attempted a Factory Reset. The little android with wiggly ears, and the spinny cube thingy popped up for about 4 seconds, and the phone rebooted.
Since trying that initial Factory Reset, I have been unable to get the phone into Download mode. I've tried doing the Factory Reset multiple times to no avail. I have not seen fastboot at all.
At this point, the only thing I can do with the phone is boot it to the Factory Data Reset screen, and to the Hardware Keys Mode screen. It will not do a factory reset. The android pops up for about 1-2 seconds, and the phone reboots, and goes right back to the boot loop with the security error.
I'm at a loss at this point. I've called AT&T, and unfortunately my phone is out of warranty by about 3 weeks. So they can't just mail me a replacement. Does anyone have any ideas? I can't seem to get it to be recognized by my PC, on Windows or Ubuntu. I get the feeling that it's just hard bricked, and there really isn't anything else I can try.
Any suggestions would be greatly appreciated
TL-DR: Totally stock D800, no custom recovery or root. Security Error Boot Loop after OTA attempt. No download mode or fastboot, factory reset is ineffective. Not recognized by PC. What do I do now?
bob51dole said:
Hey XDA,
I have a D800 that is totally stock. I have no custom recovery, and have never rooted the device.
A couple days ago I got the notification for an OTA update. I hit the notification, and rebooted the phone. It started the update process. It got through the first step. When it started the second part of the update, a black box popped up, and a code like "ERR 0x04ff" or something like that popped up. The phone rebooted, and got stuck in a boot loop with a "Security Error." The phone will boot up, show the LG logo, then show a slightly different LG logo with "Security Error" underneath it, then reboot and start the process over. I started messing around with the power button and volume keys to see what different modes I could boot it into. Initially I could boot it to the Factory data reset screen, the Hardware Mode Keys screen, and I got it into Download mode once. I didn't have any of the software or files available at the time to do anything with Download mode, so I opted to try a Factory reset. The phone attempted a Factory Reset. The little android with wiggly ears, and the spinny cube thingy popped up for about 4 seconds, and the phone rebooted.
Since trying that initial Factory Reset, I have been unable to get the phone into Download mode. I've tried doing the Factory Reset multiple times to no avail. I have not seen fastboot at all.
At this point, the only thing I can do with the phone is boot it to the Factory Data Reset screen, and to the Hardware Keys Mode screen. It will not do a factory reset. The android pops up for about 1-2 seconds, and the phone reboots, and goes right back to the boot loop with the security error.
I'm at a loss at this point. I've called AT&T, and unfortunately my phone is out of warranty by about 3 weeks. So they can't just mail me a replacement. Does anyone have any ideas? I can't seem to get it to be recognized by my PC, on Windows or Ubuntu. I get the feeling that it's just hard bricked, and there really isn't anything else I can try.
Any suggestions would be greatly appreciated
TL-DR: Totally stock D800, no custom recovery or root. Security Error Boot Loop after OTA attempt. No download mode or fastboot, factory reset is ineffective. Not recognized by PC. What do I do now?
Click to expand...
Click to collapse
Try this guide, it should help. Good luck.
http://forum.xda-developers.com/showthread.php?t=2662445
Sent from my LG-D800
Swetnes said:
Try this guide, it should help. Good luck.
http://forum.xda-developers.com/showthread.php?t=2662445
Sent from my LG-D800
Click to expand...
Click to collapse
Thanks for the reply. I was about to reply saying my phone wouldn't go into download mode, but then I randomly decided to use a different usb port, and now it went into download mode.
I'll give it a shot now and see what i can do
Ok, It seems I'm back up and running. I followed this guide http://forum.xda-developers.com/showthread.php?t=2432476 which re-flashed me to 4.2.2. I'm going to try and upgrade using LG PC Suite from my laptop, and see if I have better luck this time.
Lesson learned, try every USB port when trying to boot into download mode.
Thanks for the help
I'm really hoping you guys can help me out here. This is an S7 I bought from a Best Buy when I visited the US in 2017, and I got the Unlocked version so I would be able to use it back in my home country. Unfortunately, this is the second time I've had trouble with it in a span of 4 months and the first time it was a hardware problem and ended up quite expensive to get fixed.
Today I was using my phone normally when I decided to use the Google instant translation to translate something on my computer screen. That caused my phone to freeze, restart, and then tell me I was using an unauthorized flash and it was going to be locked, or something like that. Even after restarting a few more times, the phone would never get past that screen. I proceeded to factory reset/cache reset and from then on the phone just got stuck in a boot loop.
I learned that the fix would be to flash the phone. After a lot of work I found the G930UUESACSI1-20190930144640 firmware (the XAA version, for Unlocked) and successfully used Odin 3.13 at the Download Mode screen to flash my phone. It then restarted, went back to the blue screen, started installing some updates, when it was 100% it restarted again. Unfortunately, the loop remained. Galaxy S7 logo first, then the Samsung logo, then it just repeats.
I have also tried turning the phone off with the Recovery screen shut down option (since I can't seem to be able to turn it off with the power button right now), wait a few minutes, then turn it back on. Nothing changed.
Please, does anyone have any insight into this? What else could I possibly try, or what could I be doing wrong? I really don't want to send it to repair yet again in such a short time.
Many thanks in advance.
gabeblack said:
I'm really hoping you guys can help me out here. This is an S7 I bought from a Best Buy when I visited the US in 2017, and I got the Unlocked version so I would be able to use it back in my home country. Unfortunately, this is the second time I've had trouble with it in a span of 4 months and the first time it was a hardware problem and ended up quite expensive to get fixed.
Today I was using my phone normally when I decided to use the Google instant translation to translate something on my computer screen. That caused my phone to freeze, restart, and then tell me I was using an unauthorized flash and it was going to be locked, or something like that. Even after restarting a few more times, the phone would never get past that screen. I proceeded to factory reset/cache reset and from then on the phone just got stuck in a boot loop.
I learned that the fix would be to flash the phone. After a lot of work I found the G930UUESACSI1-20190930144640 firmware (the XAA version, for Unlocked) and successfully used Odin 3.13 at the Download Mode screen to flash my phone. It then restarted, went back to the blue screen, started installing some updates, when it was 100% it restarted again. Unfortunately, the loop remained. Galaxy S7 logo first, then the Samsung logo, then it just repeats.
I have also tried turning the phone off with the Recovery screen shut down option (since I can't seem to be able to turn it off with the power button right now), wait a few minutes, then turn it back on. Nothing changed.
Please, does anyone have any insight into this? What else could I possibly try, or what could I be doing wrong? I really don't want to send it to repair yet again in such a short time.
Many thanks in advance.
Click to expand...
Click to collapse
You need to clear the cache after flashing to get out of the boot loop.
Use the download key combo to restart. As soon as the screen goes black move to Volume up+home+power.
In the recovery menu choose clear/ Wipe cache, then choose reboot.
I apologize for not updating this thread before when it was still recent. The fact is that I didn't manage to fix my phone; clearing the cache after flashing did nothing to stop the loop.
I ended up taking the phone to the people who have fixed it in the past and after more than one month, they gave up. So I got my phone back and I want to try to give it another go before I just sell it for parts.
Unfortunately, my phone has come back even worse. Now it has no Recovery Menu to speak of, at least none that I can access; after a few seconds of the blue text on the top saying that it's entering recovery mode, it then proceeds to a blue screen saying: "Security Error: This phone has been flashed with unauthorized software and is locked.". I can still access Download Mode.
I have attempted flashing a few firmwares that I believe should have worked with my SM-G930U. Odin listed the attempts as "pass" and, after restarting and going back to the Download screen, it says the binary is Official. However, after trying to restart the phone normally, it starts displaying the blue screen again, and then, after going to Download mode, the binary is reverted to "Custom".
I believe right now the order of the day is to get the recovery menu to work again so I can do all the cache cleaning that seems to be required after flashing firmware. Any ideas at all on how I should proceed? Is there something specific I should download to fix the recovery menu?
How many files are you flashing in Odin, is it just 1 file in the AP slot, or 4 files: AP, BL, etc.? Also, is your phone rooted?
Drunkpilot said:
How many files are you flashing in Odin, is it just 1 file in the AP slot, or 4 files: AP, BL, etc.? Also, is your phone rooted?
Click to expand...
Click to collapse
Never rooted, was using the phone legit before it froze and entered boot loop. I flashed all 4 files, multiple times.
Someone tried fixing my phone a few days after I replied to this thread and some progress seems to have been made, but now the phone cannot get past a black screen with a "SBL Error! rdx_init!" in red text, and "upload mode" in yellow text. Still cannot access Recovery Mode, but Download Mode still works.
I did a little Googling on rdx_init errors and it seems I need a firmware dump from another G930U or something like that...any ideas on how I can proceed?
Flash it with Eng Boot in all slots using patched Odin. Reboot to recovery and wipe it. Reboot system. Then root it with advanced adb root. Links for all of this are here in xda. Enjoy
STA1NL3SS said:
Flash it with Eng Boot in all slots using patched Odin. Reboot to recovery and wipe it. Reboot system. Then root it with advanced adb root. Links for all of this are here in xda. Enjoy
Click to expand...
Click to collapse
Sorry, I'm not an expert at this by any means, I'm not sure what files to get. So far I've found and downloaded the following:
S7_Oreo_Nougat_Adb_Advanced_Root_V10
S7_Oreo_Nougat_Adb_Advanced_Root_V12
S7_Oreo_Su_Binary_Only_ADB_Root
But I had no luck flashing any of these cause my binary is 10. Is there any more help you can provide me? I really don't know how to proceed
gabeblack said:
Sorry, I'm not an expert at this by any means, I'm not sure what files to get. So far I've found and downloaded the following:
S7_Oreo_Nougat_Adb_Advanced_Root_V10
S7_Oreo_Nougat_Adb_Advanced_Root_V12
S7_Oreo_Su_Binary_Only_ADB_Root
But I had no luck flashing any of these cause my binary is 10. Is there any more help you can provide me? I really don't know how to proceed
Click to expand...
Click to collapse
I thought I had one in my phone, but I don't. If you look at the thread where you downloaded the Root_V12, you will see it. It's near the end of the thread somewhere.
Hi, here's a description of what happened, what I did to solve my problem, and where I am now...
I left my Google Pixel and 2 hours later found it stuck into a booting loop (Google logo displayed > black screen > Google logo displayed > blackscreen...).
I first entered fastboot and tried to power off, restart, etc a few times, but it stayed stuck into the booting loop.
So I downloaded latest OTA from Google for my phone (my phone was already updated to the latest version via the phone update manager, which goes back to december 2019 I think).
I first verified that my linux pc could correctly see the devices, and then from fastboot I entered recovery mode and chose "Apply update from ADB".
I used the adb command to load the OTA I had downloaded.
The update progressed until it finished with the following error message :
Code:
install from ADB completed with status 1
Installation aborted
E:Failed to clear BCB messages: failed to write /dev/block/platform/soc/62400.ufshc/by-name/misc: I/O error
I was back on the recovery menu screen, and this is where I think I did something stupid : I selected "Reboot system now".
The phone did not reboot, the screen just went black and stays black. The phone is cold so I guess not running anything. And it does not respond to any button, so not starting up, no fastboot, etc. No more when I connect it to a PC or plug it in a power plug.
I don't really care about the phone, I was just trying to get back my picture/videos from the last 6 months.
I don't have much hope but I will appreciate any help, even if its just to confirm that there is nothing to do
rraphrr said:
Hi, here's a description of what happened, what I did to solve my problem, and where I am now...
I left my Google Pixel and 2 hours later found it stuck into a booting loop (Google logo displayed > black screen > Google logo displayed > blackscreen...).
I first entered fastboot and tried to power off, restart, etc a few times, but it stayed stuck into the booting loop.
So I downloaded latest OTA from Google for my phone (my phone was already updated to the latest version via the phone update manager, which goes back to december 2019 I think).
I first verified that my linux pc could correctly see the devices, and then from fastboot I entered recovery mode and chose "Apply update from ADB".
I used the adb command to load the OTA I had downloaded.
The update progressed until it finished with the following error message :
Code:
install from ADB completed with status 1
Installation aborted
E:Failed to clear BCB messages: failed to write /dev/block/platform/soc/62400.ufshc/by-name/misc: I/O error
I was back on the recovery menu screen, and this is where I think I did something stupid : I selected "Reboot system now".
The phone did not reboot, the screen just went black and stays black. The phone is cold so I guess not running anything. And it does not respond to any button, so not starting up, no fastboot, etc. No more when I connect it to a PC or plug it in a power plug.
I don't really care about the phone, I was just trying to get back my picture/videos from the last 6 months.
I don't have much hope but I will appreciate any help, even if its just to confirm that there is nothing to do
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Well you could try and see if the phone is in deep flash mode, if it is flash system, boot and other sensitive partitions but make sure that the versions are the same. If you don't have the firmware you can pull user data partition from phone and get your data back that way
muhammad42620 said:
Well you could try and see if the phone is in deep flash mode, if it is flash system, boot and other sensitive partitions but make sure that the versions are the same. If you don't have the firmware you can pull user data partition from phone and get your data back that way
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Thanks for your help. This is probably beyond my capabilities. I don't know how to check if it's in deep flash mode. Pulling the data out is what I'm interested in most.
Maybe this is something that a phone repair shop is able to do...
rraphrr said:
Thanks for your help. This is probably beyond my capabilities. I don't know how to check if it's in deep flash mode. Pulling the data out is what I'm interested in most.
Maybe this is something that a phone repair shop is able to do...
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Click to collapse
These phones get emmc errors. Common issue with this device