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Hey all there,
do you have any experiece with this spare part distributor?
I need a spare part for my HTC Sensation but I'm not sure if this shop ist worth my money.
So what do you think?
I recently bought some small tools ans sticker and course I will share my experience here.
*bump*
Yesterday I asked for a invoice copy for ustoms duty purpose.
Today I got it. So customer service seems to be ok.
I was looking at these guys for a replacement speaker on my evolution 3d .
I was wondering if there has been an update on your order?
I can report, that my package arrived well covered and with the ordered pieces.
The stickers are ok, well what shouldt they do wrong?
The tools look cheap, I think.
So I'm still not sure to order there. And 40€ is a lot of money for me, because I'm still on-the-job training. If loosing the money wouldn't hurt so much, I wouldt definitely give them a try.
I'll give an update when I've made a decision.
As far as I know, they're the most reputable...the guys off Ebay for example will give you rear housing but part wasn't cut to exact dimensions...or missing something very minor but meaning whole part cannot be used...
Sent from my Galaxy Nexus using Tapatalk
I decided not to order there.
I ordered on a trader from Great Britain for a much cheaper price. Hope the LCD is no fake.
Update:
It looks not like a fake, but i haven't had time to reassable my phone yet.
I've bought a number of spare parts for my i9100 and N7100 there, and all I can say about them is praise.
The delivery time seems a bit on the long side (took about 10 days for delivery to France each time), but customer service is excellent and the prices are the lowest I been able to find anywhere on the market...
As far as I'm concerned it's a go, you can order from them anytime, even blindfolded...
---------- Post added at 10:23 PM ---------- Previous post was at 10:17 PM ----------
Daemon_necis said:
I can report, that my package arrived well covered and with the ordered pieces.
The stickers are ok, well what shouldt they do wrong?
The tools look cheap, I think.
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Granted, the 3$ toolkit for Samsung devices I bought there looks equally cheap. But it still accomplishes the job more than is needed.
Also, keep in mind that such toolkits are most often made by device manufacturers themselves, parts4repair.com has nothing to do with this whatsoever (save that they're reselling them for a -small- profit, obviously ).
flop
I Ordered Some Parts For My Bionic And Were Missing Parts, Ended Up Reordering, Like They Wanted Me To Do. They Were supposed To Refund It Back And They Didnt. Basically They Lied To Me.. Stay Away There Are Other Places To Get Parts...
blazzher said:
I Ordered Some Parts For My Bionic And Were Missing Parts, Ended Up Reordering, Like They Wanted Me To Do. They Were supposed To Refund It Back And They Didnt. Basically They Lied To Me.. Stay Away There Are Other Places To Get Parts...
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Any examples for other better places?
Just ordered a camera for my i9100 from them and it came with a big scratch that appears big and pink on all my photo's .
Bought a HTC Sensation volume buttons flex cable and a set of screws and came as expected. The volume buttons had an issue and I asked them for a replacement via email, which they answered and sent a new one for free. Happy with them.
Got scammed
Ordered a housing assembly for htc desire hd and three batteries. The cover assembly had two parts which were used and had worn out contact surfaces. The batteries run out of life really fast (as fast a 2 year old battery and some even faster), they have been marked as e.g. "LQ" and using a battery tester app they give results varying between 800-1100mah for the dhd battery that should be 1230mah.
They've answered to emails with varying delay of 4-7 days, but to my latest email i haven't gotten a reply, when i asked them to send me instructions to return the package. They seem to be purposely delaying the case by asking silly questions i've already given them an aswer to. It's been almost a month and a half since my first email to them.
Going to report them to my credit card company so they will take it from here.
I bought a Full Housing Cover and a Complete Screen Assembly with Bezel for my Galaxy S II i9100, and they were out of stock. Waited for two weeks and they were still out of stock. Asked for a refund 4 days ago and they haven't replied yet or issued the refund. I'm glad I paid with paypal. If by the end of the week they still haven't issued a refund, I'm going to report them.
EDIT: They issued a full refund to my paypal today.
review parts4repair.com
I bought a full housing form Samsung Galaxy Note N7000 and 2 cover camera lens on 4/11/2013.
Products are handed over to carrier on 7/11/2013 (SingaporePosts...very good assistance and fast answer: vote 5 stars!!!) and it shipped on 12/11/2013 by naval ship (very bad!!!).
Shipping arrives in Italy (to Milan) on 04/12/2013 ( 1 month) but the product is been blocked to Italian mail customs up to 21/12/2013 for controls because it was declared as "fashion accessory" for a value of €1.
I was almost certain that the product would be blocked, but unexpectedly, it is unlocked on 12/27/2013 and delivered today 23/12/013.
With much surprise I enjoyed an excellent packaging and protection product.
Overall I'm pretty pleased with parts4repair.com even if I wrote them all history and I said them that I don't buy no more from them just because delivery times are too long.
I would add that every time I contacted parts4repair for a problem about shipment, they answered me immediately, in 24 hours to my email
Be warned!!!!
Before ordering a replacement screen for my TF700 I checked for positive or negative experiences with Parts4Repair.com here on XDA. Only found this thread and decided to try it.
I ordered a V02 of the screen for $ 97,90 including shipping on 24/08/13 and received an incompatible version V01 on 10/09/13. After sending an email the same day I received an email asking me to return the screen back to them. (needed to return it to China for $ 13,- without tracking, which I found expensive enough). Four days later I receive an automatically generated email where they state that the purchase is refunded through PayPal.
On 25/10/13 they confirm reception of the screen and confirm (again) to refund (as they didn't have the V02 screen!).
As of yet (08/01/14) I haven't received a refund.
So Parts4Repair.com first sends a wrong item, then doesn't have the ordered item at all, confirms twice to refund and in the end doesn't do anything.
PayPal wasn't any help either because they requested a tracking number, after I had already send it back and they refuse to look at the emails confirming the return of the screen.
Just to add my voice. Ordered a chip for my sammy October / November... One month - nothing... started chasing and they said it had been sent... oddly the tracking date it was sent was when I complained.... Too late to place a Paypal complaint in.
Any way - eventually got it on the phone and found it was DOA - was sold tested. Not only that the the BGA balls where not great.
I've had the chip pulled off again and now have an RMA ( although no postal address Ahhhhh ) so dependant on postage I'll send it back.
What worries me is if I send it will I actually get a refund or fobbed off ? I wasnt cheap but for piece of mind I may just....
Over all...
Comms 2/10
Speed 1/10
Quality of Product 1/10
I would love to know about other suppliers as others have asked for items like chips....
Terran
Parts4repair
Did anyone here ordered something from this site (parts4repair) recently?, i bought a replacement LCD for my LG G2 and i checked the USPS option for shipping, how can they ship via USPS if they ship from china, do they have some kind of warehouse in the US?, Did anyone here got his order via USPS? How long did it take to arrive in that case?...
I ordered a fullhousing cover and a digitizer for my broken huawei ascend mate and today i think its scam..
timeline:
05. Mai 2014 ordered and paid with paypal
07. Mai 2014 p4r: We are sorry for that , As for the Full Housing Cover we will ship without button ,ok?
07. Mai 2014 me: ok
08. Mai 2014 p4r: we will ship without the buttons. and refund US$ 3 to you ,ok?
08. Mai 2014 me: ok
09. Mai 2014 p4r: ok , thank you for your confirming. we will ship , and we will refun to your paypal ,ok
09. Mai 2014 me: Is there a reason for not shipping it yet?
12. Mai 2014 p4r: we are sorry for that ,,it was still out of stock. could we refund first ,or ship out others
12. Mai 2014 me: what exactly was (is) out of stock?
13. Mai 2014 p4r:we are sorry for that . the Full Housing Cover can 't ship ,the others is ok
13. Mai 2014 me: what?!....
how to get back money?
i bought a lcd p600 samsung flex cable(arrived)
lg l7 digitizer+frame(arrived)
and today i just bought my p600 lcd+digitizer (on its way trought dhl)
300 usd
Hi Friends,
I just ordered my HTC One XL LCD+Glass+Bezel and waiting for its delivery.
This is what I ordered:
HTC One XL LCD+Glass+Bezel for 56.90
Here in India this phone is not sold so spares are also not available. Fingers crossed.
Will update once I get the part. Lets see how it goes.
Cheers
parts4repair.com
The 18th of June I ordered 2 new glass for my Samsung galaxy tab pro 8.4 and payed $70 for the glass and $40 for DHL shipping I got my packaged the 23rd of June so fast delivery.
But what I got was not what I ordered so I mailed them they denied first that they had done anything wrong, so I took some pictures of the wrong glass laying beside the right one, then they admitted they sent wrong item, and now the hell started.
I wanted them to send the right items, and then I could maybe send the wrong ones back after all it was only $70 in sell value,
they denied that said I had to send back first and when they got the items they should send me my ordered items.
I gave in and sent their items back for $26 it took about a month for them to get the items, now when they shall send me my items they say they only have white ones,
I ordered 1 black and 1 white, I said it was OK to send 2 white instead and I asked how they would refund me the shipping cost I had when returning their items, then they say that if I want refund they will send the items with snail post.
Now I starting to get really pissed what was started as something I thought was cheap, ended up quite expensive and I have still not seen what I ordered.
SO ALL I CAN SAY, STAY AWAY FROM THIS COMPANY.
This is a query just for Indian dbrand skin owners.
I have ordered Nexus 5 dbrand skin just 2 days back. Shipping address is for panchkula,HR. How much time it will take to reach here? Also, how much time it took yours to reach your location ? A reply with location will be really appreciated.
Note to mods: I created this here to get feedback for Nexus 4 skin owners as the time probably will take the same as for N4 orders. I did query at dbrand skin thread in nexus 5 section but none replied. :/
Thanks!
Seadra said:
This is a query just for Indian dbrand skin owners.
I have ordered Nexus 5 dbrand skin just 2 days back. Shipping address is for panchkula,HR. How much time it will take to reach here? Also, how much time it took yours to reach your location ? A reply with location will be really appreciated.
Note to mods: I created this here to get feedback for Nexus 4 skin owners as the time probably will take the same as for N4 orders. I did query at dbrand skin thread in nexus 5 section but none replied. :/
Thanks!
Click to expand...
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I'm in Mumbai. I ordered, got their shipping confirmation in 2 days, reached me in 6 days (after shipping). So a total of 8 days. I'm assuming around 8-10 days for your location most probably. If not, then maybe sometime around a week. If you do not get it in 2 weeks, send them an e-mail, they'll resend it for free.
Well I ordered mine, and as per dbrand, Delivery in India takes about 6-8 weeks. I wrote them when it was 4 weeks that I did't receive it.
They asked me to wait for another 2 weeks. I still did't get it and mailed them
And they dispatched my order again.
It has been a week since they re-dispatched my order. Lets see how long will it take.
PS: Normal mail reaches me in about 5 days from Canada and I'm in Noida. So not much an Interior part of India.
mandhir.s.bajwa said:
Well I ordered mine, and as per dbrand, Delivery in India takes about 6-8 weeks. I wrote them when it was 4 weeks that I did't receive it.
They asked me to wait for another 2 weeks. I still did't get it and mailed them
And they dispatched my order again.
It has been a week since they re-dispatched my order. Lets see how long will it take.
PS: Normal mail reaches me in about 5 days from Canada and I'm in Noida. So not much an Interior part of India.
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Sad to hear. I hope you get yours soon! And you too, @OP!
Been 10 days now still haven't got them.
It took me 3 and a half weeks to receive my order (Had ordered in June), Mumbai.
uggghh that long ..
Took 15 days i think for mine after getting shipping mail.
Sent from my Nexus 5 using Tapatalk
delivery india is complex
my first order of nexus 4 arrived in a week .but when i ordered for nexus 7 and nexus 7 during nov. the order didnt arrived even after 6 weeks hence i mailed them and they told to ship it for free but i have to again pay the 3$ shipping.so i did still a month has been passed and it didnt arrive.so i guess i will never arrive ...dont know why but they are nice enough and issued a refund from their side...still waiting for it to come to my account...hopefully will come soon
---------- Post added at 07:47 AM ---------- Previous post was at 07:36 AM ----------
is there any one else in india who sells similar skins
Are you guys using Tracked Shipping or the "risky" option?
I did not know this thread existed before I ordered mine (just now). Hopefully I will get the order delivered.
mandhir.s.bajwa said:
Well I ordered mine, and as per dbrand, Delivery in India takes about 6-8 weeks. I wrote them when it was 4 weeks that I did't receive it.
They asked me to wait for another 2 weeks. I still did't get it and mailed them
And they dispatched my order again.
It has been a week since they re-dispatched my order. Lets see how long will it take.
PS: Normal mail reaches me in about 5 days from Canada and I'm in Noida. So not much an Interior part of India.
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i want to know one thing.... there are two kind of shipping:
1) canada post ($28)
2)local indian post$5)
could you please say which postal service you opted...
My first order never came to me (risky shipping). I emailed them first after 4 weeks and they told me to wait another couple. Then I emailed again after another 2 weeks (total 6).
They reshipped it a few days back (4th Dec). Let's see if it makes it to me this time. BTW I live in New Delhi.
My order arrived in 7 days via normal shipping. I lived in Noida then.
Help me solve my dilemma
People who received , which one did you opt for?
Any reviews on risky options. I see these warnings
1. It arrives on time - Excellent
2. It arrives late -Ummm. OK.
3. It does not arrive at all - What concerns me
Risky shipping is $USD, but Reliable one is $28. Its way too costly
Some advise?
sahilarora911 said:
Are you guys using Tracked Shipping or the "risky" option?
I did not know this thread existed before I ordered mine (just now). Hopefully I will get the order delivered.
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Did you use the tracked shipping or the risky one? How much time did it take you? I am from Mumbai.
Daedulus Minion said:
Did you use the tracked shipping or the risky one? How much time did it take you? I am from Mumbai.
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I ordered through risky shipping. The first order never made it. They re-shipped on December 4th. That hasn't made it either and I don't have any hopes that it will arrive. I would recommend you order through tracked shipping.
madhairsilence said:
People who received , which one did you opt for?
Any reviews on risky options. I see these warnings
1. It arrives on time - Excellent
2. It arrives late -Ummm. OK.
3. It does not arrive at all - What concerns me
Risky shipping is $USD, but Reliable one is $28. Its way too costly
Some advise?
Click to expand...
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I have ordered two dbrand skins via the 'risky' shipping and they've come through on time. Don't know whether I was lucky or whether the indian post is actually reliable, lol
sahilarora911 said:
I ordered through risky shipping. The first order never made it. They re-shipped on December 4th. That hasn't made it either and I don't have any hopes that it will arrive. I would recommend you order through tracked shipping.
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Oh sad to hear that and thanks for your input. Tracked shipping is too costly though. I am searching for people who also want to order Dbrand skins and we will order as one package amd distribute the shipping costs.
Yup. That's defintiely a good plan.
for shared purchase dbrand
I would like to go for stickers of HTC ONE M7
Daedulus Minion said:
Oh sad to hear that and thanks for your input. Tracked shipping is too costly though. I am searching for people who also want to order Dbrand skins and we will order as one package amd distribute the shipping costs.
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The Hula black is only $12 free shipping after the 40% off:
http://www.case-mate.com/SearchResults.aspx?tSearch=moto+x&searchBtn.x=0&searchBtn.y=0
Thanks for the tip! I really wanted to snag a white one with my Moto X order yesterday, but cabernet (?) was the only option left. For the $12 price, I'll use the black one for now until other cases become available!
Did the deal end already? I'm seeing the price as $20.
Elsydeon said:
Did the deal end already? I'm seeing the price as $20.
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Try adding it to your cart. When I did that, the coupon was automatically applied - I didn't even have to enter it!
Elsydeon said:
Did the deal end already? I'm seeing the price as $20.
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Try code CM40 but as was posted above, the discount was automatically applied once you put the item in your cart.
gabriel_hart said:
Thanks for the tip! I really wanted to snag a white one with my Moto X order yesterday, but cabernet (?) was the only option left. For the $12 price, I'll use the black one for now until other cases become available!
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According to their return policy, they will do an exchange:
http://support.case-mate.com/index.php?pg=kb.page&id=33
JulesJam said:
According to their return policy, they will do an exchange:
http://support.case-mate.com/index.php?pg=kb.page&id=33
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Awesome, good to know!
Awesome! I love the gelli cases so I picked up the other color for $15!
must be dead now, wont even take my cm40 code
Has anybody that ordered from this deal actually gotten their cases shipped yet? I got an email saying that they had shipped my case on the 3rd by USPS First Class Mail, but the tracking continues to say that only the shipping label has been printed. There's been nothing beyond that to indicate the post office even got the package. Sent them a question about it, and haven't heard anything back from them, so starting to feel fishy.
Same here. Got the shipping notice at the end of last week, but USPS just says "shipping label created"
I also got a shipping notification on the 3rd and the tracking never updated.
About 30 minutes ago I got an e-mail from case mate stating that the case is out of stock and they do not know when they will have more stock to fill my order.
They are cancelling orders. I got this deal as well, got the tracking and shipment email from them and then got an email stating that my order was cancelled due to the item being out of stock and my refund should arrive in a few days. I called and asked if they could honor the price when they have stock again but was told it was "while supplies last." Bummer.
Wow, that's odd... they didn't cancel mine. Here's the e-mail I recieved:
Dear XXXXX,
I am contacting you today regarding your recent Case-Mate order XXXXXX. Your order's shipping label was generated and sent to processing for fulfillment and shipment. Regretfully, fulfillment has
notified us that the Moto X 2nd Gen Hula Cases color=Black/Charcoal (CM031158) is not available at this time.
At this time we do not have a definite date when the case will be available.
Please let us know if you wish to wait for stock. We can also cancel the order but would hate to see that happen.
We apologize for any inconvenience caused.
Kind regards,
Alma Cano
Case-Mate Customer Service
1-866-689-3432
[email protected]
Making Happiness Happen!
On a side note, I did a little digging around and this place seems to be the only one I can find that has this case available (http://www.thethingamajig.com/mobil...ough-frame-case-motorola-moto-x-2nd-gen..html) Wondering if I should just bite the bullet and pay the extra 10 bucks... I've been nervous as a cat in a room full of rocking chairs carrying the phone around with no protection. Anyone know of anyone else that has this case (less than the $22 this place wants?)
zhagas said:
I also got a shipping notification on the 3rd and the tracking never updated.
About 30 minutes ago I got an e-mail from case mate stating that the case is out of stock and they do not know when they will have more stock to fill my order.
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Click to collapse
I still haven't had any responses, and wish they could do me the courtesy of giving me that response much earlier, I would've cancelled long ago. Was really hoping to have had this case or SOME case on hand, now I got my Moto X today and no case. I guess I'll just pick up a cheap crystal clear case for now off Ebay.
Elsydeon said:
I still haven't had any responses, and wish they could do me the courtesy of giving me that response much earlier, I would've cancelled long ago. Was really hoping to have had this case or SOME case on hand, now I got my Moto X today and no case. I guess I'll just pick up a cheap crystal clear case for now off Ebay.
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Click to collapse
I'm with you 100%. I got my phone on Monday and I've been stalking the mailbox the last couple of days waiting for the case to show up. Seems like something that should have taken less than a week to figure out (after telling me it was shipped!)
zhagas said:
I'm with you 100%. I got my phone on Monday and I've been stalking the mailbox the last couple of days waiting for the case to show up. Seems like something that should have taken less than a week to figure out (after telling me it was shipped!)
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I'm tempted to try buying it off that site you linked and ponying up full price, but considering the manufacturer themselves screwed up on their stocking status, I don't trust that site much further. Might need to try emailing them first to confirm if they even have it in stock. With everybody having bought Moto X's in droves during Cyber Monday, I'm betting Moto X cases are out of stock everywhere right now, unless it's some ugly design or color.
Elsydeon said:
I'm tempted to try buying it off that site you linked and ponying up full price, but considering the manufacturer themselves screwed up on their stocking status, I don't trust that site much further. Might need to try emailing them first to confirm if they even have it in stock. With everybody having bought Moto X's in droves during Cyber Monday, I'm betting Moto X cases are out of stock everywhere right now, unless it's some ugly design or color.
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I went ahead and cancelled my case mate order and ordered from that site (rather than obsess over it). I'll let you know if/when they ship it (and more importantly if I actually get it!)
zhagas said:
I went ahead and cancelled my case mate order and ordered from that site (rather than obsess over it). I'll let you know if/when they ship it (and more importantly if I actually get it!)
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I gave them an email and they replied within half an hour saying that they definitely had it in stock...so far so good as far as customer service goes, so I went ahead and placed an order for one. :good:
zhagas said:
On a side note, I did a little digging around and this place seems to be the only one I can find that has this case available (http://www.thethingamajig.com/mobil...ough-frame-case-motorola-moto-x-2nd-gen..html) Wondering if I should just bite the bullet and pay the extra 10 bucks... I've been nervous as a cat in a room full of rocking chairs carrying the phone around with no protection. Anyone know of anyone else that has this case (less than the $22 this place wants?)
Click to expand...
Click to collapse
Thanks for the link, I just ordered from them. Consulted this thread after checking my mailbox today with no Hula Bumper in sight. I can barely find any other site that carries the case, much less a site that is selling it for less than MSRP. Shame on Case-Mate for taking such a long time to respond. As of this post, I still haven't received anything from Case-Mate since the "shipping" confirmation on 12/4.
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
fastredponycar said:
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
Click to expand...
Click to collapse
I ordered a sparin tempered glass screen in Aug and a Tanaab tempererd glass in September, Amazon credited me for both
fastredponycar said:
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
Click to expand...
Click to collapse
This is amazing, thanks a lot. You're a credit to the community!
They just let me return my Spigen case that was delivered on Aug. 18th. Guess I'll use that to buy a new case for the replacement phone.
I wonder if Amazon Canada is doing the same.. I just emailed them and hoping for good news. Though Samsung Canada is giving customers their money back for Note 7 specific accessories, I think it would be much easier to go through Amazon instead.
How were you guys able to get a refund? Do I just go to customer service and ask for a refund or is there a "special" way?
batsup606 said:
How were you guys able to get a refund? Do I just go to customer service and ask for a refund or is there a "special" way?
Click to expand...
Click to collapse
Go to your amazon account orders and click return then state the reason like I dont need anymore if its over the time window then click chat and email them that you no longer need because your note 7 has been recalled again, that is what I did
ronii_lyn said:
I wonder if Amazon Canada is doing the same.. I just emailed them and hoping for good news. Though Samsung Canada is giving customers their money back for Note 7 specific accessories, I think it would be much easier to go through Amazon instead.
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Update: I got two emails. The first one basically was like, 'we don't know what you're talking about and to take a screenshot of this forum to see who started spreading false information, but we'll refund you anyways.' The second email, which was sent shortly, said that they were just updated that they will do Note 7 accessory refunds, and that they were sorry for the first email they sent. They've already refunded me the screen protector I bought since I can't really return it. I'll probably send out the four cases I bought this evening or tomorrow.
The rep I'm currently chatting with is giving me the whole "outside the 30 day period" run-around. Also, they're making me pay to return the items. Any thoughts?
I didn't even think about that, boy that was easy, no fighting or complaining just instant shipping labels for both my items.
---------- Post added at 11:25 AM ---------- Previous post was at 11:24 AM ----------
StaticMoot said:
The rep I'm currently chatting with is giving me the whole "outside the 30 day period" run-around. Also, they're making me pay to return the items. Any thoughts?
Click to expand...
Click to collapse
Try another agent maybe, I just said "I heard all Note 7 accessories are being refunded 100% due to the Recall" and the guy had me 2 shipping labels in 30 seconds
nosympathy said:
I didn't even think about that, boy that was easy, no fighting or complaining just instant shipping labels for both my items.
---------- Post added at 11:25 AM ---------- Previous post was at 11:24 AM ----------
Try another agent maybe, I just said "I heard all Note 7 accessories are being refunded 100% due to the Recall" and the guy had me 2 shipping labels in 30 seconds
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I left very unpleasant feedback about the rep I dealt with and I'm trying email again. Clearly she didn't know what was going on. I'll keep pestering and being nasty until someone gives me a satisfactory response. If it was a blanket policy and no one was getting refunded, I wouldn't raise a stink. But I'm in the customer service industry and I'm a firm believer that all customers should be treated consistently. If you help one customer, everyone else deserves the same treatment.
I am not getting any link to Chat and I am an Amazon Prime member. They charged me for the first two things I sent out today.
StaticMoot said:
I left very unpleasant feedback about the rep I dealt with and I'm trying email again. Clearly she didn't know what was going on. I'll keep pestering and being nasty until someone gives me a satisfactory response. If it was a blanket policy and no one was getting refunded, I wouldn't raise a stink. But I'm in the customer service industry and I'm a firm believer that all customers should be treated consistently. If you help one customer, everyone else deserves the same treatment.
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I did the chat, could be their e-mail people are terrible lol. Should try the chat.
kbboykin said:
I am not getting any link to Chat and I am an Amazon Prime member. They charged me for the first two things I sent out today.
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I find it ungodly annoying to get to the chat option. I don't even know how I get there half the time. It doesn't show under the regular orders tab, you have to find another special screen asking how you want to handle an order. I just did it and i don't even think I could walk you through how to get there. If there is an easier way I'd love someone to list it.
nosympathy said:
I did the chat, could be their e-mail people are terrible lol. Should try the chat.
I find it ungodly annoying to get to the chat option. I don't even know how I get there half the time. It doesn't show under the regular orders tab, you have to find another special screen asking how you want to handle an order. I just did it and i don't even think I could walk you through how to get there. If there is an easier way I'd love someone to list it.
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I actually started off with the chat and she gave me the generic run-around. She tried to tell me that as a one time exception they could refund the cost of the return shipping after they got the item back. I told them where they could stick that. I'm not paying $6 to ship back a $10 case and potentially be out the $16 if something goes wrong. I know I'm being a pain, but like I said, CS should be consistent regardless of how I contact someone.
StaticMoot said:
I actually started off with the chat and she gave me the generic run-around. She tried to tell me that as a one time exception they could refund the cost of the return shipping after they got the item back. I told them where they could stick that. I'm not paying $6 to ship back a $10 case and potentially be out the $16 if something goes wrong. I know I'm being a pain, but like I said, CS should be consistent regardless of how I contact someone.
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They are asking me to remove my screen protector and return it.. SMH, but it cost me $34.99, so I guess i"ll have to.
kbboykin said:
They are asking me to remove my screen protector and return it.. SMH, but it cost me $34.99, so I guess i"ll have to.
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What, they want you to put it in an envelope? That's random. What good will it do them? That's my thinking on all this. Asking for the items back is useless because its not like they can re-sell them. I may just throw the lot in the trash if they keep giving me the run-around and find a different retailer for things.
I can confirm that this works. All you have to do is get on a chat with Amazon Support and explain to them that the Note 7 has been recalled and that you are stuck with the items and ask if there is anything that they can do, even though you are outside the 30day return policy. They were super nice and got me a full refund.
chriskerper said:
I can confirm that this works. All you have to do is get on a chat with Amazon Support and explain to them that the Note 7 has been recalled and that you are stuck with the items and ask if there is anything that they can do, even though you are outside the 30day return policy. They were super nice and got me a full refund.
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Finally got it too. But as noted above they ask me to return a used screen protector. For the ones I threw away, I'll just send back the empty box and go from there!
I can also CONFIRM that is true, just got of the phone talking to a Amazon rep and they allow me to return my Spigen case and a wireless charger despite being over the 30 days period. The only thing they didnt allow me to return was the Skinomi screen protector and the reason was that " it came from an outside vendor and need to contact them directly for a refund. I will contact Skinomi to see what is their position. I will post again as soon as i have an answer from them.
I want to say Thanks to who started this thread, you just save me $35 ???
I just did this.
The longest part was finding the Telephone number to call.
I just explained to them that I had the explding phone and they said they knew about it and how did I want my money returned. They did not want the Spigen case back.
Could not have been easier or quicker.
Just like the title says I am buying a pixel two XL today and I’m very excited, but I was wondering if anyone had a 15% off Discount code cuz that would make everything easier and cheaper.
If any kind soul has a discount code I’d be glad to take it for you via p.m. or through here.
Thanks a lot guys
I think the code is expired but you can try this - B-JLNEUG39WMPU65IQ2PDOP4V