Database Info

Problem with HTC HD7 Camera

Hello
Now i am going to return my HTC HD7 phone and change it for a new one.
Why?
The camera wont turn on neither on the camera button neither in the menu.
Here is the film, what it actually does.
I understand that i am not allone with this camera issue.
So far there is no solution for this problem so in this case there is only return and get a new one option.
http://www.youtube.com/watch?v=Cs_nJu7vciw

Camera Issue Solution
I had the same problem with my HTC HD7 and have found a possible solution. I simply took the battery out and my SIM card, let it sit for about 1 minute. Put the SIM card back in and the battery then turned the phone back on. It fixed my camera issue.
I am not saying this will fix the issue permanently but it worked for me, I havent had any issues with the camera thus far.

Yet another reason to stop buying HTCs phones IMO.

HTC = High Tech Crap!

Wow, two imbeciles come in here and spread BS instead of answering and helping OP.
OP, I've never had that problem nor have I heard of it, so it's most definitely specific to your device so using the manufacturers warranty and getting a replacement is definitely the best solution, although nando's workaround might work...or a hard reset if it's a glitch.

Peter V8 said:
Hello
Now i am going to return my HTC HD7 phone and change it for a new one.
Why?
The camera wont turn on neither on the camera button neither in the menu.
Here is the film, what it actually does.
I understand that i am not allone with this camera issue.
So far there is no solution for this problem so in this case there is only return and get a new one option.
http://www.youtube.com/watch?v=Cs_nJu7vciw
Click to expand...
Click to collapse
AFAIK Its a windows phone issue, It has nothing to do with htc, HD7 or whatever.
It happens to zune, and marketplace too, and It only takes a simple reboot to solve it.
Still, if you believe its an hd7 issue, you shouldnt be asking it here. This is a windows-phone 7 forum, and device-related problems should be asked in their respective forums.

I have fixed this problem by myself, its an hardware problem. Nobody helped about the solution even HTC engineers. I can send the solution photos. [email protected] (Antalya/TURKEY)

The same problem
Nobody can help me with It? I have the ecxatly same problem...

As stated already, You might get better help with HD7 issues if you post in the HD7 specific forum, and it might help to keep the device trolls at bay...
Sent from my SGH-i917 using XDA Windows Phone 7 App

I tried two ways of succesfully fixing this:
-3 times hard resetting
-3times soft resetting
Both did the trick for me, but for obvious reasons I now always soft reset 3 times whenever this occurs.
(Hasn't happened since NoDo tho..)

(sorry for my bad english)..
I do have a same problem. I am from indonesia, already told the shop which i bought this phone. They cant give me any replacement, only said, under repair or somekind of service.
Actually i rarely use handphone camera, but under this situation, felt weird. Any one has solution? please share..

It's a hardware issue with certain batch of the HTC HD7. I suggest you take your phone in for a replacement.

But they wont replace for a new one, i just bought it 3 weeks ago. The said they will repair it or under service. What a shame..

My buddy's HD7 had the same problem but seemed to go away with NODO. Is your phone all updated?

emigrating said:
Yet another reason to stop buying HTCs phones IMO.
Click to expand...
Click to collapse
Yet another troll need to be stopped...

Strike_Eagle said:
Yet another troll need to be stopped...
Click to expand...
Click to collapse
Hi there
I had the same issue with my HD7. O2 serviced it for me and it worked for another few months. Today the camera wont load again. I would say it is a software issue rather that hardware issue as I remember when it happened before soft reset and then hard reset could fix the issue till it completely stopped.
I need to take it again to the service.

it's remind me my desire phone ( android ) i had the same problem after clockword and cooked rom install. i just updated the phone radio and all was ok.
I know it's not the same plateform but i hope it can help maby try to update software.

limsao said:
it's remind me my desire phone ( android ) i had the same problem after clockword and cooked rom install. i just updated the phone radio and all was ok.
I know it's not the same plateform but i hope it can help maby try to update software.
Click to expand...
Click to collapse
I have done that already. Did not help. I also took the battery and the sim card out for 5min but still the same... Only service

HTC HD7 Camera Dead
Hi all,
I have the same problem - just went to use the camera on day and no response. Pressing the camera button or intiating from within the software just results in the menu scrolling away (as though the camera is starting) and then scrolling back.
I've tried pulling the battery and sim - no luck.
Unfortunately my location means I can't send it back for repair with it costing $$$s and taking over a month.
Only had the phone a couple of months - not very happy.
There seems to be a lot of people writing about this exact issue on the HTC forums so I can only assume it is indeed a hardware fault in a batch of the HD7s rather than a software issue.
Bob

day2die said:
It's a hardware issue with certain batch of the HTC HD7. I suggest you take your phone in for a replacement.
Click to expand...
Click to collapse
Day2Die,
I figured the same think - where do you read this?
Bob

data connection constantly switching between umts and hspa

my device has this odd behaviour i have already seen years ago on my htc magic. tje mobile data connection switches between umts and hspa constantly which can be observed by the chqnging H/3G icon. every time it switches the transfer stops which makes the mobile data connection painfully slow at most times... wifi is working perfectly btw.
as far as i understand it this is a bug in the radio firmware. my htc magic stopped showing this behaviour after a firmware update...
anyone else having this issue?

Oh the dreaded "arrow up" "bug" is at large still with 3 it seems.'
I have the HTC Desire (will be getting the HOS) and 3 as carrier too...
That "bug" was even present in my HTC Hero.
Three different phones on 3 all made by HTC can't be an coincident?

Thiesen said:
Three different phones on 3 all made by HTC can't be an coincident?
Click to expand...
Click to collapse
4, including my htc magic however the one s is an awesome phone and i guess this problem will be fixable with a radio firmware update soon... interresting that it seems to happen with 3 mostly...didn't have it with my galaxy s however. seems to be htc+3 ...
i will probably write htc's and 3's tech support. as 3 austria will be introducing the one s soon they will have to deal with this bug soon anyway...
Sent from my HTC One S using XDA

I've actually got the exact same problem on my Desire Z on T-Mobile DE. Not sure what to make of it. And I've played with the One S in a Telekom Shop and it seems to be switching wildly between 3G and H too.
The same Desire Z didn't have this problem with a Vodafone Romania SIM card in Bucharest.

keinengel said:
I've actually got the exact same problem on my Desire Z on T-Mobile DE. Not sure what to make of it. And I've played with the One S in a Telekom Shop and it seems to be switching wildly between 3G and H too.
The same Desire Z didn't have this problem with a Vodafone Romania SIM card in Bucharest.
Click to expand...
Click to collapse
hm ... i guess/hope it's a bug in the radio firmware as the data transfer works fine for the rest of the connection after the initial 2 switches from HSPA to UMTS and vice versa. a google search shows that many people with different devices seem to have this issue...
anyway i wrote two emails, one to my carrier (three-austria) and one to htc. i will post any replys!

I have the same Problem with my new HTC One S.
The connection switches constantly between 3G and H and the connection stops. It loads 1-3 MB and after that it takes !10 or more seconds! before it is loading another 1-3MB...
You can not do things like Youtube or Mobile TV because the loading process takes forever with a 3G and HSPA switching connection!
I tried my new (big) SIM Card (from 3 Austria) with my HTC HD2 before i switched to the micro SIM (from 3 Austria) and the connection speed on my HD2 was 5-10 times faster as with my new HTC One S and this can not be!! (HD2 is running Custom Andriod 2.3.7 with radio 2.15.50.14.)
It has to be a major radio software bug that is unexaptable for such an expensive phone!
The Internet is extremely fast with Wifi on my One S... but on the way i doesnt have a Wifi connection...
I really want to keep the phone and everything else works amazingly good but this bug drives me crazy.
I reported this problem to HTC and 3 (drei) as well via E-Mail.
Should i keep the phone?? Or is it better to send it back to Amazon, because i have only 12 days left to send it back without any reason.
Is HTC going to release a radio firmware update very soon? I have no experience with Android updates and HTC. How long does it usually take to receive updates from HTC?
Thanks in advance!

hi, i understand that you are also on three (drei) in austria, probably even in vienna?!
i also sent mails describing the exact problem to three and htc. however neither one was able to give me any more information than what i already new. inbetween i tried a hardware (factory) reset and another sim (on yesss!), but the problem persited.
after several mails back and fourth the htc guy now wrote me a standard "your unit maybe broke and you can send it in for repair" email. however i am pretty sure that this is no hardware defekt but a bug in the radio firmware in which case exchanging the phone would not serve.
it is hard to say how long it will take htc to deliver an update for the radio firmware that fixes this bug. despite the htc support giving me the standard "exchange the unit" answer i will try to push them to get the ticket to the development department. i think that this should not be too hard to fix if they are aware of the problem.

i was just at a local three store in vienna. they said that they don't know of other people having this issue. i checked the software version of the devices they sell against my unlocked one s. same baseband version however a different (and newer!) build number. sadly this firmware is not available yet so there is no way to check if an update will solve the issue.

I seem to have the same problem on Vodafone Germany
Sent from my HTC One S using XDA

I have this problem with T-Mobile UK, I have had the same problem in the past with the Desire HD however it was eventually resolved with a software update.
With the chipping problem and now this it is really starting to put a downer on owning this phone.

southkill said:
I seem to have the same problem on Vodafone Germany
Sent from my HTC One S using XDA
Click to expand...
Click to collapse
packetlos said:
I have this problem with T-Mobile UK, I have had the same problem in the past with the Desire HD however it was eventually resolved with a software update.
With the chipping problem and now this it is really starting to put a downer on owning this phone.
Click to expand...
Click to collapse
can you please post your build number? i have 1.53.401.2 CL47230 however the device in the three store had somthing like 1.53.771.*

jodue said:
can you please post your build number? i have 1.53.401.2 CL47230 however the device in the three store had somthing like 1.53.771.*
Click to expand...
Click to collapse
Exactly the same version as yours.

I'm having the same issue and I'm on Virgin in the UK.

jodue said:
can you please post your build number? i have 1.53.401.2 CL47230 however the device in the three store had somthing like 1.53.771.*
Click to expand...
Click to collapse
same version same issue...
carrier: Wind Italy
a custom rom with 1.53.771 firmware would help?

hm interresting! so the problem actually occurs with many different carriers... would be good to know if anybody solved the problem by exchanging the device?!!
@Goody81: i am not 100% sure but i'd say after all testing and looking at system-/kernel-logs i am pretty convinced that this is a firmware (software) issue. i cannot say that the slightly newer build on the device was due to carrier modifications or if they actually changed something to fix this issue. the guy how showed my the device was no engineer and had no idea what i tried to explain
if this is a software issue and they already fixed it i hope htc delivers the update soon!

jodue said:
hi, i understand that you are also on three (drei) in austria, probably even in vienna?!
i also sent mails describing the exact problem to three and htc. however neither one was able to give me any more information than what i already new. inbetween i tried a hardware (factory) reset and another sim (on yesss!), but the problem persited.
after several mails back and fourth the htc guy now wrote me a standard "your unit maybe broke and you can send it in for repair" email. however i am pretty sure that this is no hardware defekt but a bug in the radio firmware in which case exchanging the phone would not serve.
it is hard to say how long it will take htc to deliver an update for the radio firmware that fixes this bug. despite the htc support giving me the standard "exchange the unit" answer i will try to push them to get the ticket to the development department. i think that this should not be too hard to fix if they are aware of the problem.
Click to expand...
Click to collapse
No but i live close to vienna.
I tried everything! Restarts, factory reset, delete all stuff on the device, the full program but still the same problem.
Yesterday i received a phone call from 3 Tech support in Germany and i described the problem to him!
He said the problem does not exist with their 3 branded phones.
Then i said, i have a open (not branded) phone from Amazon and i think that is a part of the problem. Later i asked about updates and then he said in most cases it took 9 Month to receive a original update from HTC and thats way to long for me.
So i decided to send my phone back and now i am looking for a phone with the newer radio software on it. It seems the only way for now is to buy it at a 3 (three, drei) Store.
But that's just my own opinion ! You can also wait for a custom rom or radio here at xda and hope this problem will be fixed soon.
But if you want to get sure to receive a working phone with fast internet connection you should buy it direct from a 3 store because they have a customized (and branded) software in order to get it working!
And that software doesnt exist or is not available on a open phone yet.
Anyway, i was not very excited when I heard about that!

Nightfrag07 said:
Later i asked about updates and then he said in most cases it took 9 Month to receive a original update from HTC and thats way to long for me.
Click to expand...
Click to collapse
hehe i think 9 month is a "little" exaggerated ... this is not a major update like a new android version but a small bug-fix update. i would guess that an updated firmware will leak soon and if you are willing to unlock the bootloader you can update instantly. however i have to agree, i am tempted to return the device as well or at least try a demo unit in a store with my sim card to make 100% sure it's no hardware defekt...
this is an unfortunate pain in the a** since i like everything else about this phone and don't want to return it ^^

jodue said:
hehe i think 9 month is a "little" exaggerated ... this is not a major update like a new android version but a small bug-fix update.
this is an unfortunate pain in the a** since i like everything else about this phone and don't want to return it ^^
Click to expand...
Click to collapse
Yeah you are right. It would be a bug-fix or only a radio update but i liked that phone and i want a working (non switching) one asap!
And of course i have to try it in the 3 Shop first with my own SIM card.

Thiesen said:
Three different phones on 3 all made by HTC can't be an coincident?
Click to expand...
Click to collapse
Oh i forgot!!
The 3 Tech support man from Germany also said they having the same problem on Samsung phones with Android 4.0.4. I think they will also have a fix for this soon.
So make sure not to buy such a phone as well at this time!
It's definitive not only a HTC problem...

Nightfrag07 said:
Oh i forgot!!
The 3 Tech support man from Germany also said they having the same problem on Samsung phones with Android 4.0.4. I think they will also have a fix for this soon.
So make sure not to buy such a phone as well at this time!
It's definitive not only a HTC problem...
Click to expand...
Click to collapse
yeah, i told my girlfriend about the issue yesterday and she has experienced it on her (my old) galaxy s with the new cm9 nightlies as well. not as often as on my one s however ...
after reading about this issue on this forum (german) and more general about mobile data connections with umts/hspa (german) i think it the issue is the result of an error in the umts<->hspa switching algorithm. as explained on the 2nd link the device will switch from umts to hspa if the bandwidth increases above a certain threshold (~380k) which will interrupt the connection. so far this is normal behaviour however it should not change constantly between during the transfer of data. i am able to achieve a stable (uninterruped) download if a set the maximal bandwidth below ~300kbit. above this threshold the problem occures.
i am now 99.9% sure this is no hw-issue so i will keep the device and a) hope for either htc or three to make modifications/an update to solve this isssue. b) i will investigate if this threshold/algorithm can be influenced with either build.prop or some other method in which case i will root the device and try do develop a fix. i think everybody that has this issue should inform htc about it as they probably have the best chance to fix it fast.
edit: if someone with a three (drei) branded device reads this: i would very much appreciate it if you could post your /system/build.prop file here! thank you in advance!

One s keeps restarting + call nois I guess

My wife's... I got it locally from a guy from Craigslist... he told me that it was a replacement phone from HTC ... it did have the original screen cover on it ... but came in a box that had a sleeve for the phone like ones that were repaired...
It is restarting randomly
I did a reset from settings ... and it didn't help.
That is besides the fact that there is noise.... like tfffffffffffffff during calls.
What would u do.. I have a contract with T-Mobile that I terminated effective from the 19th of the month I guess ...
Its not rooted or anything ... stock everything ... other than that ... its a sexy phone that misses the search button
Sent from my SGH-I777 using XDA

aalkukhun said:
My wife's... I got it locally from a guy from Craigslist... he told me that it was a replacement phone from HTC ... it did have the original screen cover on it ... but came in a box that had a sleeve for the phone like ones that were repaired...
It is restarting randomly
I did a reset from settings ... and it didn't help.
That is besides the fact that there is noise.... like tfffffffffffffff during calls.
What would u do.. I have a contract with T-Mobile that I terminated effective from the 19th of the month I guess ...
Its not rooted or anything ... stock everything ... other than that ... its a sexy phone that misses the search button
Sent from my SGH-I777 using XDA
Click to expand...
Click to collapse
i have random reboots sometimes for no reason. also i have crackling sounds when talking on the phone only when im using wifi calling. i have no clue why it does this. i bought mine brand new from tmobiles customer service. also i have had tmobile replace my phones i got from craigslist all the time. i just instant message them online through there website and ask them to see if my IMEI number is correct in the system because i am waiting for an ota update and i wont get it if its not correct in the system. they change the IMEI number to the one i give them, then they tell u to wait 2-4 hours for the system to update. i usually wait a few days. then if im having an issue i just call them and tell them my problems and usually if they cant fix it over the phone they send me out a new unit no questions asked. hope this helps

as mentioned, wait for OTA. although, not sure that solved noise.
i rooted and am running LeeDroids latest rom and all noise is gone--perfect--

Thanks a lot guys ... so its not only me with the noise and reboot problem...
I called technical service and they told me that the ota update should resolve the issue with restarting and that the voice is a network issue - I think that they are full of it ... anyways ... until the update comes to me I will probably not have their contract anymore !!! I terminated effective the 19th...
Thanks for the tips ... I just didn't want to root until I check if its a hardware issue or not ...
Have a wonderful day
Sent from my SGH-I777 using XDA

rebooting switching from hsdpa to wifi randomly
Hi, I am having the same issue of reboots. However, this happens only when my phone switches from hsdpa to wifi, when I get back home. But not always.
I had this issue with all the stock roms and with leedroid 2.1 (awesome rom, by the way, recommended!).
I also installed the latest t-mobile radio zip file, which came out with the 1.84 update, although I am in italy. Radio seems to work properly.
In order to make sure it is a phone issue I temporarily changed my wifi router, from pirelli to sitecom, so far no reboots, but I need to wait few days to proove it.
I rang htc customer service, they said that even if my phone is only 2 months old my warranty now has gone down in the drain, as I unlocked the bootloader. They suggested to send the phone for repair, but I will not do this because: 1) I know the repair centre of htc in italy, it is not actually htc but a subcontractor which prooved to be highly incompetent when I had to repair my htc desire 2 years ago 2) it is clearly a software problem, which could be resolved by future updates.
The level of competence of the customer service is a total disaster, they can only say "reset your phone" or "send it to repair", disguting!!!
So for the moment this is the way it is, but I love this phone, is very cool and I will live with this issue I guess til is resolved by an update.
I also have a galaxy s2 which I haven't switched off for a month by now and never rebooted!!! On the top of it with the latest update to ics is awesome, user interface is as fluid as a river, this is the very last time I buy an htc, I promise.
If there is any progress please guys post it here or in the other threads related to this topic.
Ciao,
Franco

[Q] Restart issue on AT&T LG G3

Hi guys,
I know that there is a problem with other LG G3 carriers that the device make restarts by its self.
I thought that my AT&T device is protected from that buti wrong.
The phone make self restarts i think one in 2-3 days.
I don't know why....
From my search in the NET i saw that this is the illness of this device.
There will be solution for that problem?
Hope yes....
Thanks

If your device randomly reboots then it is a factory defect and should be returned immediately! I did this with one of my old samsungs and it only took a couple of days to get a new one in the mail. Don't keep a lemon, get a new one while you can!
Sent from my Nexus 7 using XDA Free mobile app

H1TM4NXD said:
If your device randomly reboots then it is a factory defect and should be returned immediately! I did this with one of my old samsungs and it only took a couple of days to get a new one in the mail. Don't keep a lemon, get a new one while you can!
Sent from my Nexus 7 using XDA Free mobile app
Click to expand...
Click to collapse
the problem is that i bought this device in US and i leave in israel so i cant send it to the factory. is there any software solution?

S7 keeps freezing and restarting

Hi Guys /girls.
Just got an S7, brand new on O2 (UK). I usually root my phones but haven't touched this as it's quick enough and I don't want to play around with it until the warranty ends.
In the past few days the phone has been freezing, then it will turn off, sometimes restarting entering a bootloop. It will come back on for a minute or two, then repeats.
At the moment it is working following a forced restart but not sure if this will last. Has anyone else had these issues? Or does anyone know what it could be? Going to get it swapped anyway just to make sure but I can't understand the cause. Thanks in advance

Had the same issue this moth, send it to warranty it will only be worse over the days. Samsung replaced my mbo and now everything is ok

Getting worse.... Trying to get it sorted with O2 is an absolute joke, their customer service is disgusting. Been into two stores and on the phone to them twice and they're not simply swapping it for me.... I haven't even had the device three weeks

richyharrison04 said:
Getting worse.... Trying to get it sorted with O2 is an absolute joke, their customer service is disgusting. Been into two stores and on the phone to them twice and they're not simply swapping it for me.... I haven't even had the device three weeks
Click to expand...
Click to collapse
Contact Samsung on twitter, they offered to send a courier to my house free of charge to collect mine and fix the pink dot problem

*Detection* said:
Contact Samsung on twitter, they offered to send a courier to my house free of charge to collect mine and fix the pink dot problem
Click to expand...
Click to collapse
Thanks mate. They have just said they're sending out a new one tomorrow... Fingers crossed!

richyharrison04 said:
Thanks mate. They have just said they're sending out a new one tomorrow... Fingers crossed!
Click to expand...
Click to collapse
Nice one, good luck

New phone arrived. Definitely more responsive with a better battery life than the first one..
However it froze and restarted this morning....hoping it's a one off.

richyharrison04 said:
New phone arrived. Definitely more responsive with a better battery life than the first one..
However it froze and restarted this morning....hoping it's a one off.
Click to expand...
Click to collapse
Are you using anything the same as with the last one, like a MicroSD card or headphones etc?
Anything that is common between the two phones?
Same app that might be doing it? Maybe a restore from a Google backup when you first boot up reinstalling a buggy app?

Did you upgrade firmware to the latest version? It might be a software bug.

Seems fine now cheers guys. Auto frmware updates (x2) were done last night....must have been a one off. Definitely won't be rooting this device like my older phones!