Hello everybody,
I have bought my Nexus 5 in January 2014, but I notice that my call volume is really low and this is something I had from the very beginning I bought this phone. Also my micro usb port is dying because I have to position the cable for it to charge (And yes I tried different cables).
My question is if I go back to the store where I bought my device and tell them about these issues, will these fall under warranty or not? I live in Europe so I have 2 years of warranty. But I just want to be sure this falls under it. And I'm even a little bit scared if they send it back to LG that I will have to pay something..
Thanks in advance
Your usb port should be covered by the warranty but they can ask you to prove that you didn't damage the device.
You can contact them through the Hardware Warranty Center.
Related
i have an ipad 2 and when i plug it into my mac or pc it says not charging i used my friends iphone 4s charger my ipod touch charger and the actual ipad 2 usb charger so i took it to apple and it works with them im not sure if they use different usb's or something with their macs make them work but i have the rest of march until my warranty runs out and i dont want to end up with a bad ipad so i want to brick it so they can replace it. is there anyway to brick it?
it was on 5.0.1 the problem just started about march 6th for no reason then i factory reset it the problem stayed then i updated it to 5.1 and the problem is still there. any suggestions to fix it or brick it?
help please bump
Well, seeing as you WANT to brick the ipad I don't think it'd be too hard if you could just jailbreak it.. but you can't seeing as you want a warranty replacement.
The best option would just be walking into the apple store and asking nicely for a replacement as the pad you have isn't charging properly on your devices.
As a fix, you could always try another 3rd party cable at walmart, I have a few cables that only work on mac and it annoys me to no end.
Or you could just microwave your ipad and say it broke. (don't actually do this xD it voids the warranty and is dangerous)
ok thanks and gald you told me your joking cause i was considering it lol
http://www.droid-life.com/2011/06/1...ging-full-price-of-warranty-phones-if-rooted/
Anyone know the validity of this? It is 9months old.
I've heard of that, even though I haven't been through it personally. I've also heard companies are easing up on phones being sent that are rooted so I don't know, probably just depends on the tech you get I think. Plus, only takes a couple mins to unroot your phone anyways for warranty purposes.
Generally, this is the assumed response for most carriers. Even though sales reps for some carriers are totally cool with you rooting your phone (like mine, for example), they'll still advise you unroot, since there are "no guarantees" that they can help you if you're still rooted.
In some cases you'll also have to reset the Download Mode counter (viewable by restarting your phone in Download Mode and looking at the counter on it). On certain Samsung phones (like my Epic 4G Touch), this involves using a "jig" that bridges pins 4 and 5 of a Type B Micro-USB connector with a 300-301K resistor (you can get a premade dongle for about $5 US on Amazon, or build it yourself with a Micro USB breakout board and an appropriate resistor).
If you're trying to troubleshoot something, one of the steps is to return to stock firmware/kernel/ROM/etc. and see if that fixes the problem; if it does, then a bug in your particular modification was the problem. If it doesn't fix the problem, then at least you're no longer in violation of warranty, so the manufacturer/carrier can fix it instead.
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Wrong forum mate this is for the sg3. However I can help you to a degree. Are you completely sure that it's dead? I've never seen an Android phone just "die" without you do/something happening to it. Try to get into download or recovery mode (volume down and power button I believe not 100% sure) also it's not going to hurt to attempt the Samsung insurance, if they ask for a fee or you're getting bad customer service then deny them and go to the mobile insurance and pay the money for less worries. Any ways hope your problem gets fixed.
Sent from my GT-I5800 using xda app-developers app
Dear oneplus , my problem is so long that is discussing today.i brought the oneplus one phone from Amazon at 11 feb 2015 . received the phone at 16 feb 2015. After 5 or 6 days i felt a problem of charging on 2g network mode then i contact to the Amazon for replacement of phone but amazon customer support tell me phone would be return not be replaced and you will receive your money in your account. Then i were decided to go at service centre for solving of problem. After 9 or 10 days of brought of phone i visit at service centre . at service centre they are tried to diagnose the problem by some mathod like changing charging cable and modem and updating software of phone but problem was still persued. That time service centre person asked me " sir your phone should be open then we can check the problem of hardware. That time i thought my phone is new right now so it is not better to open the new phon may be caused another problems after open. Then i were decided i will give phone for repairing after some months.
Yesterday i visit at another service centre of oneplus for solving of problem in the phone . they said " sir your phone is opened and it is liquid defected so it's warranty is not valid" . what a bull**** .even i have never touch my phone with wet hand never give in another hand and never leave in open environment. They said "there is a litmus paper placed at just side of handfree jack that is indicating red". Everyone can see the litmus paper in the hole of handfree jack without open the phone. I swear i see this litmus paper red from first day of taking of phone that time i don't know about this. I sure my phone was delivered to me already with that defect but no one agree to listen my words. Even during opening of my phone yesterday at service centre they broke the volume wire and not agree for their fault also they want to charge money for the volume wire. I want to ask oneplus higher authority what is this bull****.i am totally disappointed from oneplus support and service. If my problem is not solve then i will file a case in consumer court in delhi (ndia) and also requesting in court is till the decision (judgement) stop the sale of oneplus phones in india.i so serious about this matter.
[email protected] said:
Dear oneplus , my problem is so long that is discussing today.i brought the oneplus one phone from Amazon at 11 feb 2015 . received the phone at 16 feb 2015. After 5 or 6 days i felt a problem of charging on 2g network mode then i contact to the Amazon for replacement of phone but amazon customer support tell me phone would be return not be replaced and you will receive your money in your account. Then i were decided to go at service centre for solving of problem. After 9 or 10 days of brought of phone i visit at service centre . at service centre they are tried to diagnose the problem by some mathod like changing charging cable and modem and updating software of phone but problem was still persued. That time service centre person asked me " sir your phone should be open then we can check the problem of hardware. That time i thought my phone is new right now so it is not better to open the new phon may be caused another problems after open. Then i were decided i will give phone for repairing after some months.
Yesterday i visit at another service centre of oneplus for solving of problem in the phone . they said " sir your phone is opened and it is liquid defected so it's warranty is not valid" . what a bull**** .even i have never touch my phone with wet hand never give in another hand and never leave in open environment. They said "there is a litmus paper placed at just side of handfree jack that is indicating red". Everyone can see the litmus paper in the hole of handfree jack without open the phone. I swear i see this litmus paper red from first day of taking of phone that time i don't know about this. I sure my phone was delivered to me already with that defect but no one agree to listen my words. Even during opening of my phone yesterday at service centre they broke the volume wire and not agree for their fault also they want to charge money for the volume wire. I want to ask oneplus higher authority what is this bull****.i am totally disappointed from oneplus support and service. If my problem is not solve then i will file a case in consumer court in delhi (ndia) and also requesting in court is till the decision (judgement) stop the sale of oneplus phones in india.i so serious about this matter.
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Me toi faced this condition even if i doesn't Brocken intentionally my phones screen till had to pay 7000 rs
Good to see u r decision to file complaint
But keep u r faith until u will get justice
These peoples should get a lesson so they can't fraud anyone more..
I'm not sure you've reached to Customer Support Hotline before? But here are the official numbers to contact them.
-00914041412125/ 18001028411(Toll Free)
Also you can write an email to [email protected], its just matter of time, if your product still under warranty, than do one thing, raise your voice, spread your query allover the internet. Name the official OnePlus Service Center with representatives whom you've talked.
Rest assured, if it wasn't your fault than you'll get justice. :fingers-crossed:
Always keep in mind, passion is one thing and foolishness is another, they can't be combined! If you had returned it in the past then you should be covered under Amazon.in guarantee refund. But since you've chose to keep it, they ain't gonna believe your word. Trust me, I own 3 OnePlus One. I have had pain in the ar*e just to get the device of my liking.
Total of 6 device I have purchased in the past year, only 3 kept and 3 had to return. No compromise on selection, always opting for fully functional unit.
I've just sent this email to a Mr. Cho, but I'd like to post it here as well, just in case I didn't send it to the correct email address. Also, so that if anyone would like to add anything, they can, and hopefully someone from LG will see this.
Mr. Cho,
First let me begin with how much I loved my LG V10. I first bought it for the camera but then fell in love with it for everything else it had. The only thing I could really complain about was how big it was.
Then, a little over a month after having the phone I started having issues with my charger. After going through 5 chargers during the next month I realized it wasn't just "cheap" chargers. I never saw where LG announced charger port issues for the V10, instead, they offered charging cases/docks for the battery. So I had to buy a charging case and another battery so that I could actually use my phone while the battery charged. To be fair, though, I soon realized this really wasn't that much of an inconvenience since I never had to keep my phone attached to a chord.
I got my phone in December. Had charger port issues a month later and then in May, just 5 months after having the brand new phone, it randomly turned off and refused to get past the LG logo when booting up.
After some research I found that issue is called a "boot loop". The same issue other LG phones have had. There was nothing AT&T could do for me. I had just signed a contract five months prior. I couldn't get out of it. So I'm stuck paying $23 a month for a phone I can't even use.
Every time that I called your customer service, everyone was very unhelpful. The first guy I spoke with was completely rude. He was no help and in fact put the blame on AT&T. He said that they were the ones who released the Marshmallow update, so they are the ones who are the blame and who need to fix my phone. Let me back up a bit and explain his reasoning for this. One week prior to my phone going into boot loop, AT&T released the Marshmallow update that all of us LG V10 owners had been waiting on. When my phone messed up I took it to the AT&T warranty center. They informed me that they've seen this issue a lot with the LG G4, and they've also seen it when there are software updates. Because of those last added words your customer service rep decided that's when AT&T took blame for my phone going in boot loop.
So, many times over the next few months I called AT&T and LG many times (even at one point I was on the phone with LG and Android/Google). I visited the warranty center many times, too. At the last visit to the warranty center they told me that just in that day alone they had 3 people come in with boot loop issues (though not V10s but G4s). I asked him what did they do for the customers. They said that all they could do was have the customer either take out an insurance claim or warranty claim. So, people who's warranty was voided but they had insurance had to pay their deductible to get a new phone. They are literally paying for an issue that's not their fault.
Oh wait, I forgot to mention this part, LG will fix my phone if I pay them to fix my cracked screen first, because having a cracked screen voids the warranty. So, let me get this straight, in order to have my phone fixed (which from what I've read, it doesn't get fixed, you get a new phone all together), from a problem that I did not cause, from a problem that was unforeseeable, I have to pay to fix an unrelated problem, because LG doesn't do partial repairs (that has been burned into my head by numerous of your CSRs)?
Also, every time that I spoke with one of your customer service reps they told me that not enough people are reporting the issue enough for it to be considered a "common" problem for LG to release a statement and fix. You might want to do a Google search and see how many people have posted on forums and videos of this issue, it has grown. In fact, there are at least two petitions in regards to the V10.
So tell me, because I've voided the warranty I'm stuck in a contract with a phone that broke on it's own (be it caused by software problems or faulty craftsmanship), is there not anything in my contract saying that if something unforeseeable happens to the phone (something that's not the customer's fault, but more so the manufacturer's) that LG is responsible for fixing or replacing that phone? Do you honestly believe that LG shouldn't fix this issue, or that they shouldn't pay for all those months that their customers have paid for a phone they haven't been able to use (mine is going 5 months), and that they shouldn't have to reimburse those who had to take out insurance claims because their phone was stuck in a mode they had nothing to do with? Do you not think LG should take accountability for any of this? I've seen a few petitions to get LG to do something, I'm very surprised I haven't seen a class action lawsuit yet.
I look forward to hearing back from you in regards to what you plan on doing for my situation, and hopefully all of others who have suffered from this same problem.
Jamie Boyd
PS
Life's not Good, not with these kind of issues. Also, I'll be posting this letter on a few forums, we'll be awaiting your response.
Sent from my iPhone (my old sluggish iPhone 4s that I've been forced to use these past 5 months)
I'm having those issues too and I hope he's gonna take this letter seriously, or else I'm done with LG..
Can you post here his reaction?
I've never heard of this charging port issue. The bootloop I've read all about though, but never experienced it. I hope they do you right for that one. I had the V10 for a year and the micro USB port was still nice and tight. Just got the V20.
Sent from my LG-V521 using XDA-Developers mobile app
Are the charging port and bootlooping related... ? If not is there a known reason it boot loops... ? I recently had my v10 bootloop, I caved bought a cheep cracked screen v10 off ebay and swapped the mb out by myself. Everythings fine now, just worried I'll have another boot loop... At least this time I won't lose ALL my data... I had messed up my sd card slot putting my sim card in... Long story short...
Any response?? I really wish there was a true "fix" considering I have irreplaceable photos and videos trapped in my LG V10 forever due to this issue!!!!!!
http://www.androidauthority.com/lg-g4-lg-v10-bootloop-problems-class-action-lawsuit-757484/
keriann76 said:
Any response?? I really wish there was a true "fix" considering I have irreplaceable photos and videos trapped in my LG V10 forever due to this issue!!!!!!
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The best thing you can do is heat it (in hopes the solder will reconnect by melting) or freeze it so you can turn it on long enough to run a backup. Please see the videos on heating the device you can cause some serious damage if you do it wrong.
This is why people should either use their external sdcard for video/photo storage or use Google photos to backup your photos on a regular basis.
Sent from my LG-H918 using XDA-Developers Legacy app
Square Trade...Buy on Amazon...get a nice cheap Square Trade warranty with Hazzard insurance...NO DEDUCTABLE.... Get a new phone when your's dies......
Why was your screen cracked??