[Completed] Battery problem on Alcatel OneTouch Pop C7 [CLOSED ] - XDA Assist

Hi,
I got an Alcatel OneTouch Pop C7 with current specification :
Brand Alcatel
Model One Touch Pop C7 7041X
Also known as Alcatel Pop C7 7041X, Alcatel OneTouch Pop C7 OT-7041X
Operating System Android 4.2.2 Jelly Bean
CPU / Processor MediaTek MT6582M / ARM Cortex-A7
Processor Clock / Cores 1300Mhz 32bits Quad-Core
RAM Memory 1GB LPDDR2
GPU Graphical Controller ARM Mali-400 MP2
Internal Storage 4GB (2GB user available)
External Storage Until 32GB microSD, microSDHC
The phone works great but for unknown reasons the battery don't charge.
I even changed the battery and the Charge jack but still the battery don`t get charged ...
Curiously, the phone shows that the battery is charging
Any ideea on fixing this...could this be an software or hardware issue?
Thank you for your assistance.

update
I used SP Flash tool and upgrated the phone to kitkat 4.4.2 and i putted to be charged...
1th test with phone running..
The battery have 2% at that time...and after 12h the battery was 47%. Normaly its charged in 3-4h
2th test with phone shutdown..
After 2h on charging battery stayed at 10%...but the phone shows that is charging..
My conclusion is that the the phone have some hardware problem...
Consider this topic closed

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lenovo S660 & A806 fast battery drain

Hi guys
i just bought 2 devices for my friends :
Lenovo s660 - runs 4.2.2 - 4.7" , 1/8GB, 6582 quad core, battery capacity 3000mah
lenovo a806 - runs 4.4.2 - 5", 2/16GB , 6592 octacore ,battery capacity 2500 mah
both of the owners are saying that the battery drains really fast even in save mode and in really basic use (some browsing, whatsup, calls without games or heavy use etc) which is not reasonable - i ordered it because of the battery capacity and the quality of lenovo.
Do you have any idea what could be the solution ?
Thanks in advance.
bicho79 said:
Hi guys
i just bought 2 devices for my friends :
Lenovo s660 - runs 4.2.2 - 4.7" , 1/8GB, 6582 quad core, battery capacity 3000mah
lenovo a806 - runs 4.4.2 - 5", 2/16GB , 6592 octacore ,battery capacity 2500 mah
both of the owners are saying that the battery drains really fast even in save mode and in really basic use (some browsing, whatsup, calls without games or heavy use etc) which is not reasonable - i ordered it because of the battery capacity and the quality of lenovo.
Do you have any idea what could be the solution ?
Thanks in advance.
Click to expand...
Click to collapse
For me quite a big difference is if I'm using both sims or just one. Now when I'm on one I'm at 53% and have already 11d nad 14hrs. I use a Wifi a lot, but I don't play games at all. Mostly browser, RSS reading, email, viber a phone calls.
The other thing is that when I got the other day to 35% the battery got to 2% in a matter of two hours. So I guess it's not showing very acurate percentage...

[Q] phone is getting hot.. how much heat it can handle??

recently i have bought yu yureka bu micromax
- 1.5.GHz Snapdragon 615 MSM8939 Octa Core Processor / Adreno 405 GPU @ 550 MHz
- 2 GB RAM
- 5.5 Inch HD IPS Touchscreen Display
- Dual SIM Support
- 13MP Primary Camera With LED Flash
- 5 MP Front Camera
- 4G LTE
- 2500 MAh Battery.
- Customizable Cyanogen 11 OS
the phone been heating alot.. the CPU temperature is normally 45C and it raises as we use.. when gaming it goes between 60-65 C and when i run benchmark tools or play heavy games over an hour the temperature goes above 70C the top i observed is 77C..
isnt a processor supposed to shut off at 70C? as for safety reasons till it cools down?? how much this snapdragon 615 processor can get the most? will it burn or burn other internals?? please some1 clarify my doubts! i even noticed many people are facing the same kind of issues with samsung and moto phones which runs on octa core processors.. is it a hardware related issue or a software issue???
arulprabin said:
recently i have bought yu yureka bu micromax
- 1.5.GHz Snapdragon 615 MSM8939 Octa Core Processor / Adreno 405 GPU @ 550 MHz
- 2 GB RAM
- 5.5 Inch HD IPS Touchscreen Display
- Dual SIM Support
- 13MP Primary Camera With LED Flash
- 5 MP Front Camera
- 4G LTE
- 2500 MAh Battery.
- Customizable Cyanogen 11 OS
the phone been heating alot.. the CPU temperature is normally 45C and it raises as we use.. when gaming it goes between 60-65 C and when i run benchmark tools or play heavy games over an hour the temperature goes above 70C the top i observed is 77C..
isnt a processor supposed to shut off at 70C? as for safety reasons till it cools down?? how much this snapdragon 615 processor can get the most? will it burn or burn other internals?? please some1 clarify my doubts! i even noticed many people are facing the same kind of issues with samsung and moto phones which runs on octa core processors.. is it a hardware related issue or a software issue???
Click to expand...
Click to collapse
No It will not burn any material. It is not the PC Processor, but it seems that your device heats a lot, may be it is a manufacturing defect. Try asking others with the same phone. And don't overheat your phone, dont play games for hours and hours
Hit thanks if helped
Sushant Rohan said:
No It will not burn any material. It is not the PC Processor, but it seems that your device heats a lot, may be it is a manufacturing defect. Try asking others with the same phone. And don't overheat your phone, dont play games for hours and hours
Hit thanks if helped
Click to expand...
Click to collapse
i dont play games that long.. with this device its hard to play for more than an hour.. 90% of the ppl having this device facing the same issue but most of them seems to be not caring.. some even said the snapdragon615 can withstand up to 100C is that true??
the customer care ppl said...
We have identified the issues with device.It is essentially a compatibility issue with Cyanogen. Our Tech team is working on the issue.
I would request you to please give us 2-3 working days to close this issues.
We sincerely apologise for the inconvenience caused to you. We are working closely with the tech team to get a resolution for this asap.
arulprabin said:
i dont play games that long.. with this device its hard to play for more than an hour.. 90% of the ppl having this device facing the same issue but most of them seems to be not caring.. some even said the snapdragon615 can withstand up to 100C is that true??
the customer care ppl said...
We have identified the issues with device.It is essentially a compatibility issue with Cyanogen. Our Tech team is working on the issue.
I would request you to please give us 2-3 working days to close this issues.
We sincerely apologise for the inconvenience caused to you. We are working closely with the tech team to get a resolution for this asap.
Click to expand...
Click to collapse
I can't find any temperature values on the qualcomm website. Just write a email to qualcomm for first hand iformations Phone's kernel works with thermal throttling, means depending on the actual cpu temperature the cpu clock is lowered to protect the cpu from overheating. If your hardware works as it should, you can't overheat actual processors by using I suppose. If you can find a custom kernel you probably can set own values for thermal throttling. In any case you should try a kernel tool e.g. Trickster Mod or Performance Control for setting up the cpu. If you think its getting too hot, just deactivate some cores or lower the cpu clock, your phone will still be fast enough for all your applications.
Edit: which customer care people told you about the issue?
arulprabin said:
i dont play games that long.. with this device its hard to play for more than an hour.. 90% of the ppl having this device facing the same issue but most of them seems to be not caring.. some even said the snapdragon615 can withstand up to 100C is that true??
the customer care ppl said...
We have identified the issues with device.It is essentially a compatibility issue with Cyanogen. Our Tech team is working on the issue.
I would request you to please give us 2-3 working days to close this issues.
We sincerely apologise for the inconvenience caused to you. We are working closely with the tech team to get a resolution for this asap.
Click to expand...
Click to collapse
LS.xD said:
I can't find any temperature values on the qualcomm website. Just write a email to qualcomm for first hand iformations Phone's kernel works with thermal throttling, means depending on the actual cpu temperature the cpu clock is lowered to protect the cpu from overheating. If your hardware works as it should, you can't overheat actual processors by using I suppose. If you can find a custom kernel you probably can set own values for thermal throttling. In any case you should try a kernel tool e.g. Trickster Mod or Performance Control for setting up the cpu. If you think its getting too hot, just deactivate some cores or lower the cpu clock, your phone will still be fast enough for all your applications.
Edit: which customer care people told you about the issue?
Click to expand...
Click to collapse
im unable to find the direct mailid of qualcomm.. can u give me plz..
its the yu customer care for the phone.. they never attend my calls so i mailed after 3 failures today they replied
arulprabin said:
im unable to find the direct mailid of qualcomm.. can u give me plz..
its the yu customer care for the phone.. they never attend my calls so i mailed after 3 failures today they replied
Click to expand...
Click to collapse
Qualcomm website is not reachable for me at the moment
thanks.. i'll try other sources
arulprabin said:
recently i have bought yu yureka bu micromax
- 1.5.GHz Snapdragon 615 MSM8939 Octa Core Processor / Adreno 405 GPU @ 550 MHz
- 2 GB RAM
- 5.5 Inch HD IPS Touchscreen Display
- Dual SIM Support
- 13MP Primary Camera With LED Flash
- 5 MP Front Camera
- 4G LTE
- 2500 MAh Battery.
- Customizable Cyanogen 11 OS
the phone been heating alot.. the CPU temperature is normally 45C and it raises as we use.. when gaming it goes between 60-65 C and when i run benchmark tools or play heavy games over an hour the temperature goes above 70C the top i observed is 77C..
isnt a processor supposed to shut off at 70C? as for safety reasons till it cools down?? how much this snapdragon 615 processor can get the most? will it burn or burn other internals?? please some1 clarify my doubts! i even noticed many people are facing the same kind of issues with samsung and moto phones which runs on octa core processors.. is it a hardware related issue or a software issue???
Click to expand...
Click to collapse
70-80 Degrees isn't a "Worry" Moment, It's actually quite normal for a Octa core to reach that high what do you expect? Since a phone doesn't have a Fan or something like a PC, so it relies on something else which needs longer time to cooldown.
My Nexus 5 using Quad Core reaches almost the same Value (65-70).
Remove the case if you have one since a case will have your phone increase in temperature too.
thanks.. i already hve done it.. i bought a flip cover which i used only for an hour... i worry only when it exceeds 70C.. i can feel the heat near the cam.. it gewts hard even to hold it. i heard meadiatek processors doesnt heat only qualcomm processors does. is it true??
is there any other phone with the same kinda heating issue? like over 70C still survive??
arulprabin said:
im unable to find the direct mailid of qualcomm.. can u give me plz..
its the yu customer care for the phone.. they never attend my calls so i mailed after 3 failures today they replied
Click to expand...
Click to collapse
LS.xD said:
Qualcomm website is not reachable for me at the moment
Click to expand...
Click to collapse
(858) 587-1121
They've got no email addresses only office locations https://www.qualcomm.com/company/facilities/offices
then i guess only the experianced/developers in this forums can help me.. all i wanna know that if its safe to have such high temperatures ( 65 when gaming and 75+ when running benchmarking-stress test) is it ok with this qualcomm anapdragon 615 processor... some said these processors can withstand upto 100c and 90c is the cutoff temprature unlike the old processors.. can some expert who is experianced with developing any apps for any quad/octa core processor out there please help me. i just want this much info only

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How to calibrate battery after change I have shop battery 3950mah but systems detect 2500mah
And how week up the profond cpu hibernate there are 8 core in octa core but only 4 work
How to calibrate battery I have charged new battery 3950mah but systems detect 2500mah and how week up profond cpu hibernate in octa core there are 8 core but only 4 work?
Wrong thread i guess bro
Wrong forum.

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