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I am having a huge problem with the main camera on my Sprint Samsung S5. Every time I try to use it, I get the notification "Warning: Camera failed." It was purchased on the release date (I think 4/11/2014). It was a known issue for Verizon and I think Sprint phones for this to happen but mine is having this problem 10 months later. I have cleared the cache, cleared data, wiped cache and dalvik, done a factory reset, installed MOAR 6.0, CM12, MOAR 2.2, removed SD card after having flashed a new rom (so no other apps could prevent the main camera from working), disabled the Samsung camera app and tried using Google Camera, and nothing has worked. Today I went to a cell phone repair store and the technician said he tried three main camera sensors and two front facing camera sensors (just to allegedly rule out a hardware issue) and could not get any of them to work. The front facing camera works in Google Hangouts but nothing seems to get the back camera to work. I don't even recall dropping my phone and there's not a scratch on it but one day the main camera decided not to work. It wasn't even after flashing a new rom. Does anyone have any ideas?
Thanks,
Richard
Samsung warranty
We received a service bulletin a while back about this specific issue and its a hardware problem . So your best bet is sending in to Samsung or depending on your carrier you can call carrier and they will swap it out for you.
Thanks for your reply Dhulqarnain. I have rooted the phone and tripped Knox so I can't send it back to Samsung and Sprint is requiring me to sign up for their protection plan (I think through Assurion) to take care of this even though it seems like it's a known issue. Do you have any other suggestions?
Thanks,
Richard
Same problem...inexpensive solution
I've had my sprint s5 for nearly 2 years now, and I recently started having the same exact issue. After extensive research I'm afraid that I must confirm it is a hardware issue. I'm in the same boat as far as knox, my friend...and that leaves repair as our only option. The good news is that it supposedly isn't too difficult to replace, it actually connects like a laptop keyboard, or an ipod hard drive connects (a ribbon type connector). It probably will be a ***** to get it connected, but the even better news is that eBay has our s5 camera from a few dozen sellers ranging from $6 to $15. :good:
Thanks Gmoney1234. I took the phone to a cell repair shop and they tried six different main camera sensors and two different front facing camera sensors and could not get it to work. So that means there's something else going on with it.
Hi Guys,
Just got my phone replaced because the screen was sometimes unresponsive when layed flat on a surface.
Now I got a problem with the rear facing camera. When I open the camera app the auto focus doesn't always work. As result I get very blurry photo's
I made a short video to show you guys the problem:
Can you guys tell me if this could be a hardware or software problem. I performed a hard reset and reboot but the problem still occurs from time to time.
Ps. I didnt drop my phone and I removed the plastic of the camera lens and led flash, so that cant be the problem.
Since the problem cant be solved with a hard reset, I guess it's a hardware problem. So I contacted my carrier and I will get a new phone. Hopefully this time a phone without problems/bugs.
I will keep you guys updated.
I have that problem too, shaking the phone unlock the focus. It seems to be hardware problem, using the manual focus in pro mode change nothing, only way to fix it for me is wait like 30 to 60s or shake the phone.
I try to get a replacement but obviously, it works perfectly the two times they check :silly:
I had the same problem in the store like you. When I wanted to show the problem to a shop assistant, the camera worked perfectly :silly:
But (thankfully) they believed me and one of these days I will get a replacement because they didnt had any in stock to give me right away.
Maybe you can show them the video on YouTube and tell them that there are more people with the same problem?
I think I will keep it like this for now, and I will ask for a replacement just before the warranty end, so I will have a new phone ^^ I'm used to it now, if it bug, I just shake it and all is fine.
Yeah that would be great. Only I'm afraid that here in the Netherlands the phone will be send to get repaired instead of getting replaced. Only in the first two months i can get it replaced, at least that is what the T-mobile shop assistant said to me.
One of my friend has the same issue. She figured out that she "just" needs to hit the phone on its front top left corner (not hard) and it suddenly works.
yeah thnx, that works most of the time. Still I would bring it back to get it repaired or get a replacement. Yesterday for example, I wanted to take a picture of a fast bike passing through but I ended up with a blurry picture. That shouldnt had happened and I dont want it to happen again.
Still thanks for the tip.
i have the same problem.. the camera take too long to focus or does not focus at all, i need to shake the phone.. i called tmobile and they will give me a replacement.
root the phone then add this to build.prop to fix it
ro.ril.sensor.sleep.control=0
aloric said:
root the phone then add this to build.prop to fix it
ro.ril.sensor.sleep.control=0
Click to expand...
Click to collapse
Where do I add that line in the build prop?
I have almost the same problem. Only facing this issue on third party camera apps like Snapchat or Facebook messenger, besides that it works fine. No problems on stock (yet).
Similar Issue
I went hiking one day back at the end of May, and inadvertently left my S6 in the car, which of course, got very hot during the day. After getting back to my car almost 9 hours later, my phone was almost too hot to even touch. I promptly removed the slim case that was on it, and held it up to the A/C (not ice cold, was trying to avoid condensation).
Ever since then, when going into 3rd party apps (most notably Snapchat, and sometimes even the stock camera app) the auto-focus motor seems to get stuck.
The easiest fix for me so far seems to be shaking my phone up and down rapidly 1-2 times. Upon doing this, I can hear a faint *click* and the focus works as normal.
This is very obnoxious as I've missed many shots due to having to do this (and sometimes it doesn't always work). Hard reset has done nothing, so I'm assuming maybe something in the camera got damaged due to excessive heat.
***Edit: After talking to my insurance provider (Squaretrade), they told me that this was still under manufacturer warranty, and to go through my carrier. After taking the phone to Verizon, it was discovered that the water-damage indicator had the slightest bit of red/pink on it, deeming it "water damaged". I later checked this myself at home and there definitely was some red on the strip.
Contacted Squaretrade again, informing them of the new situation, and they advised they would send a refund for the phone (since it was from eBay).
Hopefully the new phone will not have this issue!
Hi guys ..
I was suffering from the same problem .
The problem is the focus of the camera in galaxy s6 just like the Video, .
The solution is:
delete this line : ro.ril.sensor.sleep.control = 0
from ( build.prop )
you can find it in : system/build.prop
Using this program with root access : (Root Browser)
*i can not insert the link because i am a new user here .
after you click on build.prop chose (RB Text Editor)
note : (i am arabic man so my english is not good )
Anyone managed to fix this issue with the method above?
Yup..This is still common.. How does one fix without root?
Solution not working for me I did non fount the line ro.ril.sensor.sleep.control = 0 in my build.prop.. i tried to add the line but nothing changed problem still remains
I had the same camera issue. I took my phone to Samsung and they replaced the camera module.
Now it works perfectly.
Saludos ?
I can't go to Samsung, i have knox counter altered..no warranty for me
yourlifeupdated said:
I can't go to Samsung, i have knox counter altered..no warranty for me
Click to expand...
Click to collapse
So what? I have that to, went to an official Samsung Store and they (tried) to fix it
Having the problem myself btw, but if i aim the sensor to the ground en go back up its fixed, not so big problem. Only when selling the phone i want it fixed so its worth more...
so I've had my OPO for around half a year now, and I had to replace the screen recently. but now whenever I open any app that uses the back camera, the entire phone crashes and reboots. also, with any camera utilizing app, I cannot focus at all. I have tried multiple different ROMS to see if it was a software issue. but the problem is still present.
I am currently running the official CM12s and have a 64GB model if that helps.
I made sure that I was careful when replacing the screen, I grounded myself before touching the phone. to my knowledge I did not damage the internals in any way.
I have lived with this issue for about a month now, and can no longer handle the crashes.
any help would be appreciated
P.S. I cannot get a replacement model as I did not get the phone off of the OnePlus site. (I got it brand new off ebay)
On rooted Developer Edition Ultra:
Is there any additional procedure needed after replacing the rear camera module? The phone has random camera busy/restart errors. Attempting to isolate apps via SafeMode was inconclusive. So, I decided to disassemble the phone and re-seat the camera ribbon cable - after reassembling, the camera works for a day or two - then the error appears for a while.
Thinking that it might be a failure of a camera component itself I replaced the module with a new one (bought from eBay) yesterday and when reassembled/rebooted - the new camera did not appear. I reinstalled the original camera which is currently working.
FYI - all ribbon cables are aligned, clips tight etc.
When I have some time I will reinstall new camera again and reflash with 4.4. Does anyone know if a new module needs to be 'initialzed'? My assumption was that installing the like component would simply 'work'.
Here is my experience when my rear camera started failing. The cause was from a drop, landed face down with a case, no visible damage, not a single scratch. After a few days, the camera start failing to initialize. I can get it to work by squeezing on the back case just right. Opened it up and started playing with the ribbon, taking the entire motherboard out, etc. Ended up replacing the camera and still the same. The cause I believe was a hairline fracture to the motherboard caused by the drop. I was still under warranty and Motorola replaced my phone no questions asked. I used the website so I never even spoke to anyone. So, that was my experience with this issue.
Sent from my iPad using Crapatalk
Thanks Johnny - that sounds familiar - my XT1080 took a hard fall once. Camera problems started after but I always attributed the issue to the move from 4.2 to 4.4. Camera is working well right now though I do have to restart the phone every day or so. Before I used to have to press on the phone back below the camera. Your symptoms are almost identical to mine.
The issue I had after replacing the camera was that the rear facing camera did not appear in the app after reboot - only the front facing camera. When you tried the new camera was it recognized immediately by the phone?
This Ultra D.E. is my 'daily driver' it does everything I need - it's out of warranty and sending it to MOTO for repair will cost $183. If I don't sort it out with another camera, I will assume that the motherboard is at fault (that of course was my next assumption). Thanks for confirming the problem.
I'll post a follow-up as soon as I either fix it or send it to MOTO.
It should just pick it up. There usually ins't anything you need to do. My guess is that there is some type of micro fracture, and when you installed the new camera it affected it just right, not letting android detect it. Try it again. Either that, or the camera you received was DOA, or has its own problems with the cable etc... hard to tell.
Try taking a good close look at the motherboard, maybe with a magnifying glass, see if you notice any small lines or breaks.
Dear all,
A few days ago, my N5's camera stopped working and none of the usual solutions (reboot, clean data and cache of camera app, even complete wipe and change of ROM) did anything to fix the problem. So I went on ebay, and bought a replacement back camera, fitted it and all was well...for a day!!! It looks like after just one day (and nearly no use at all) the new camera has already stopped working. Is anyone aware of what may be causing it, and of a way to fix it? or is it time for a new phone?
Thanks for your help!!
Is it possible the camera connction on the motherboard is a bit flaky?
audit13 said:
Is it possible the camera connction on the motherboard is a bit flaky?
Click to expand...
Click to collapse
Thanks for your reply. I thought that too after the second camera went wrong. I re-opened the phone and checked the connection, and from what I can see it seems quite solid. I am not sure what could possibly be going wrong that causing 2 camera modules to go bad in quick succession though. While the rest of the phone works perfectly.
Maybe it's just coincidence. I guess you could try a third camera to see what happens.
Can't connect to camera
My camera quit working the day I updated to 6.0.1
At first it would work for a few hours after a fresh boot. Now it won't work at all. I replaced the camera module with a working one and it worked for a few hours then died. Now all I get is "can't connect to camera". I'm convinced its related to the marshmallow update.
Safe mode doesn't help. Factory reset doesn't help. Third party apps still let me use the front camera but the rear is dead. I think I've reached the end of the road buying nexus devices and beta testing OS releases.
Maybe it because of your sd card
dixie600mhz said:
My camera quit working the day I updated to 6.0.1
At first it would work for a few hours after a fresh boot. Now it won't work at all. I replaced the camera module with a working one and it worked for a few hours then died. Now all I get is "can't connect to camera". I'm convinced its related to the marshmallow update.
Safe mode doesn't help. Factory reset doesn't help. Third party apps still let me use the front camera but the rear is dead. I think I've reached the end of the road buying nexus devices and beta testing OS releases.
Click to expand...
Click to collapse
Initially I thought this may be a normal issue of age of the phone, but the fact that a few of us are bumping into this so shortly after the marshmallow upgrade makes me think maybe the 2 things are related.
I suppose I could try and install a lollipop rom and buy yet another camera module.
The only component that should face problems in a persons lifetime would be the battery. It is a shame that companies and people treat this stuff as disposable.
OP and others who cannot fix this through software, or a small hardware change, this must be a hardware issue. Something on the mainboard is messing with the camera. Others are running stock marshmallow fine, to rule out any software issues, wipe all and flash new (manually wiping and flashing each partition from fastboot would be best). Report back.
wangdaning said:
The only component that should face problems in a persons lifetime would be the battery. It is a shame that companies and people treat this stuff as disposable.
OP and others who cannot fix this through software, or a small hardware change, this must be a hardware issue. Something on the mainboard is messing with the camera. Others are running stock marshmallow fine, to rule out any software issues, wipe all and flash new (manually wiping and flashing each partition from fastboot would be best). Report back.
Click to expand...
Click to collapse
Thanks for your reply. Done, but to no avail. Infact when you flash from fastboot the camera app is not even installed and the torch does not show up in the notification bar.
It is definitely a hardware issue, which is not resolved by simply replacing the camera module, as that seems to break again in a short amount of time. Not sure if I feel investing in a new mainboard and a new camera module.