Can't make or receive calls - Ascend Mate 7 Q&A, Help & Troubleshooting

All of the sudden I can't make or receive calls on my huawei m7, if I make a call it tries to dial for 10 seconds and then terminates. I get no dial tone, people calling me gets nowhere. Text messages work fine, 4G/WiFi works. I have noticed that if I turn 4G off I get no signal, so I have no 2G or 3G, I've tried factory resetting which did nothing. I've also upgraded to 5.1 and downgraded to 4.4.2, no difference. Also tries clearing the data on the Google apps as some people have suggested.
Anyone got some ideas what could help me with this problem? Would be much appreciated!
Thanks in advance

hey pal just change your network mode to 2g 3g( i mean deselect 4g lte wcdma auto connect from preferred network mode. because 4g lte is meant for data use only. I f your carrier and phone doesnt support volte. u cannot make calls over lte networks.) after selecting 3g 2g auto connect just restart ur phone and then check. I have same problem with my mate7. I fixed it with the help of google. Thanks google.

Hello,
Did you find a fix for this issue? I'm having similar issue with my Mate 9.
Any advise/suggestion would be appreciated.

pyth3r said:
All of the sudden I can't make or receive calls on my huawei m7, if I make a call it tries to dial for 10 seconds and then terminates. I get no dial tone, people calling me gets nowhere. Text messages work fine, 4G/WiFi works. I have noticed that if I turn 4G off I get no signal, so I have no 2G or 3G, I've tried factory resetting which did nothing. I've also upgraded to 5.1 and downgraded to 4.4.2, no difference. Also tries clearing the data on the Google apps as some people have suggested.
Anyone got some ideas what could help me with this problem? Would be much appreciated!
Thanks in advance
Click to expand...
Click to collapse
it'll not work 100% but you can try
first update your firmware to latest b571 or b560 depending on what region you have then unlock your bootloader flash twrp recovery try to install custom rom because update different regions firmware cause these problems I mean baseband version hope it'll help you..

Related

[Q] Data Network confilict

Hi all,
i noticed that my phone (drops/do not) receive calls if i was connected to the internet through the data plan, but it works just fine if i was connected through WiFi, any ideas?
PS: i changed many radios but still the same.
When the calls fail, is the phone is on 2G mode or 3G mode?
i was having a bad reception on 3G so i switched to GSM Only option.
blackrose157 said:
i was having a bad reception on 3G so i switched to GSM Only option.
Click to expand...
Click to collapse
That could be the problem - as 2G does not allow data and voice/text at the same time, could be that because data is active, calls are being dropped. Try disabling data for a while and see if the problem goes away.
yes that is correct, when the send & receive bars of the data is blinking i cant receive calls, otherwise i can receive calls with no problems.
i will try to switch back to 3G and test how it's gonna work.
thanks for your help.
No problem. I had this problem a lot before on my HTC Legend using the stock ROM. While on 2G mode, people would tell me my phone would keep going to voicemail even though I had full reception, and sometimes I would receive texts really late. It was very annoying as I never had the problem previously on Nokia phoens.
However, since switching to CyanogenMod on the Legend, and also on the Desire S, I haven't noticed the problem as much.
Have the same problem on same carrier,
Sometimes, an SMS notifies me that someone has tried to contact me with no success !!
I thought this was carrier related, but never thought this is 3G/2G radio problem on stock ROM!!
Will give the "GSM Only" option a try and will report back.
Thank you all !!!

[Q] Q: 3G deactivates signal

After multiple flashes I ended up with a KIES update, as I couldnt find my country firmware anywhere (NORDIC NEE).
After the KIES update, whenever 3G is active on phone, it shuts off data and goes to emergency calls only. If I active 2G only, after a while it turns on edge and its possible to make make calls again.
I tried flashing multiple times with different firmware and nothing helps.
Also, I send the phone to rep. and after 2 weeks I got it back with exactly same error.. I dont think they did anything but activate "2G only" feature, stupid #%#%#
Any ideas and I mean ANY IDEAS is very appriciated..

Help request: LTE Data works,"no service" otherwise. IMEI/number, but no texts/calls.

Help request: LTE Data works,"no service" otherwise. IMEI/number, but no texts/calls.
Software: Android 5.0.1 Skydragon M8 v2.0 Sense 7
Many people have posted issues with LTE where their cellular signal was fine for "2G" functions like calls and texts.
I'm having the opposite problem. After leaving airplane mode (landing at an airport today), I have a "No Service" message in the status bar drop down (notification tray), and the Settings>Network information page shows "Not Registered." However, I do have an IMEI (see details below). However, LTE data works perfectly fine.
I've obviously tried changing the settings in Settings>Mobile Data (preferred network to Global / LTE / LTE/legacy 3GPP mode) connection type global/auto/LTE/etc), to no avail. If LTE is connected it works flawlessly, but I cannot make calls or texts, and show not registered on the network. Data roaming is set to deny, but even allowing roaming does not change the situation.
Before this happened, I HAD gone through all the XTended Settings, and even 'looked' at (but did NOT change) some advanced settings pages, including the 'hidden' HTC network info page ( *#*#4636#*#* ). Again, however, I didn't change anything -- unless by accident?!
Does this sound familiar to anyone? Anyone know if I may have inadvertently changed something and can change it back (a setting that would persist in the hardware through NANDROID restores and factory resets...). Or, any other advice to restore the cellular service connection to normal?
I've tried a full NANDROID restore (multiple times) to a working copy, and a factory reset. I have limited access to a PC since I'm traveling, so re-flashing the VZW firmware or stock recovery or lollipop/verizon RUU would be challenging.
I did spend a good 45 minutes (at a library, my only PC access!) searching the forums and web, but to no avail.
Settings information:
OPperator Name: Verizon
Signal Strength -114 (I've had better but still have the same issues)
Mobile Network type: LTE
Service state: In service
IMS service state: Not Registered
Roaming: Not Roaming
Phone Identity page:
IMEI shows up (15-digit number...how can I verify I didn't mess this up?)
Phone Number is correct
IP Address: 100.66..... (looks good)
Any help is GREATLY appreciated!
Same here
I'm having the same issue. When i try to make a call my LTE bars drop to nothing and it says call failed no network available. Any ideas or help would be nice. I was using venom rom as well. I'm currently trying to flash the newest RRU to see if that resets things. I'm wondering if it somehow my sim card. I took it from my droid turbo. I've made sure to turn off advanced calling on my VZW account though.
Drhoot said:
I'm having the same issue. When i try to make a call my LTE bars drop to nothing and it says call failed no network available. Any ideas or help would be nice. I was using venom rom as well. I'm currently trying to flash the newest RRU to see if that resets things. I'm wondering if it somehow my sim card. I took it from my droid turbo. I've made sure to turn off advanced calling on my VZW account though.
Click to expand...
Click to collapse
I had this same issue, running from ruu then rooted. I didn't noticed until I started seeing voice mail notifications but never heard the phone ring. When I tried to dial out I got the immediate call lost message. I couldn't figure what was causing it so I just did a reset. I made sure not to restore any systems data from prior to the Lollipop upgrade. At this point everything is working, the only thing I haven't installed yet is the xposed framework and sense 6 toolbox.
mc_365 said:
I had this same issue, running from ruu then rooted. I didn't noticed until I started seeing voice mail notifications but never heard the phone ring. When I tried to dial out I got the immediate call lost message. I couldn't figure what was causing it so I just did a reset. I made sure not to restore any systems data from prior to the Lollipop upgrade. At this point everything is working, the only thing I haven't installed yet is the xposed framework and sense 6 toolbox.
Click to expand...
Click to collapse
What kind of reset did you do? I know my issue is slightly different, but I did a full RUU-flash yesterday (latest lollipop version) and still no luck. Unfortunately I'm out of the country now and access to a computer is limited, and I don't even have a SIM card yet to check if cellular service would work anyway.
I do intend to do a flash of the stock recovery and radios once I have the time and access, but that may be a while...
Still, I'll keep checking this thread to see if anyone posts any other options
lifebringer123 said:
What kind of reset did you do? I know my issue is slightly different, but I did a full RUU-flash yesterday (latest lollipop version) and still no luck. Unfortunately I'm out of the country now and access to a computer is limited, and I don't even have a SIM card yet to check if cellular service would work anyway.
I do intend to do a flash of the stock recovery and radios once I have the time and access, but that may be a while...
Still, I'll keep checking this thread to see if anyone posts any other options
Click to expand...
Click to collapse
Just go into settings and to Backup & Reset , this will return your phone to a fresh install and remove all non bundled apps.
Before doing the reset try going into Settings then Call then change Preferred Network to Global, or toggle from LTE then back to Global.

LTE is working fine, but no 3g and 2g network!!!!

hello,
I am from India and using Vodafone network. I am facing a very weird problem with my OPO. I am able to receive and use LTE ie I can use internet and send and receive messages.
But the problem starts when I try to make a call. As i dial a no. the phone switches to 3g and I receive a error saying NO NETWORK CONNECTION in about 5-7 seconds. To confirm this problem, I tried to switch to 3g only and 2g only in the network settings. Whenever I select 2g or 3g, my connection is lost and I cant even register to a network
I have tried many other sims including reliance, idea and another vodafone sim with the same result. I have flashed the stock COS file using fastboot to make my phone completely stock including clearing data, internal storage and system. I have tried a lot of roms which never used to give me such a error but the problem persists in all the roms
Please guys help me out
Thank you in advance
chetan_p said:
hello,
I am from India and using Vodafone network. I am facing a very weird problem with my OPO. I am able to receive and use LTE ie I can use internet and send and receive messages.
But the problem starts when I try to make a call. As i dial a no. the phone switches to 3g and I receive a error saying NO NETWORK CONNECTION in about 5-7 seconds. To confirm this problem, I tried to switch to 3g only and 2g only in the network settings. Whenever I select 2g or 3g, my connection is lost and I cant even register to a network
I have tried many other sims including reliance, idea and another vodafone sim with the same result. I have flashed the stock COS file using fastboot to make my phone completely stock including clearing data, internal storage and system. I have tried a lot of roms which never used to give me such a error but the problem persists in all the roms
Please guys help me out
Thank you in advance
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=56577252&postcount=455
I managed to solve the same problem not a long time ago. At the end of this post there are several values you can write in nvram. Try experimenting with the ones.
If it did the trick just don't forget to make a backup of EFS partition
same problem, let me know if you resolve
I think you might need to unlock all bands. Check this out: http://forum.xda-developers.com/oneplus-one/general/guide-unlock-aditional-bands-qualcomm-t2877031
Notes:*Those modifications need to be redone after radio*flashes.*
I will certainly try that..
But is it possible that the bands I need were unlocked earlier and now they are not, beacause 10 days earlier my 2g and 3g networking on this phone were working perfectly...
On that day I messed up a lot of settings in *#*#4646*#*# menu, could this be the possible reason that some of the bands are now locked???And I also want to tell you that all the options like WCDMA only GSM only etc which were earlier available in the menu are still available
Thanks your replies

P905 International Version, GSM works only, not registered network issue on LTE

Hi all,
I was using my P905 international version with LTE before my EU trip.
In EU, I lost the 4G connection in roaming. When i came back to home country, i found out LTE is not working, when i attempt to make a call, i get not registered network message and lose connection.
But I have phone function and EDGE internet in GSM only mode.
IMEI number is correct, and it is same as original.
Try to solve problem, I made factory reset more than 10 times. I installed Hong Kong, Taiwan region roms Kitkat and Lollipop, even Lineage os from here. But no luck, no LTE anymore.
When i play around with *0011# and Q > 0000>UE Settings & info > setting>Protocol>
I receive 4G connection for a while then I lose it again.
I tried Auto/Manual Network Choose too, nothing works but GSM only.
I checked EFS files, everything seems correct, no corrupted file there as I understand.
Do you guys have any idea how to solve LTE connection problem?
I think i found a solution. Not sure.
I download the CP / MODEM file from following link.
https://zfirmware.com/samsung-galaxy-note-pro-12-2-p905-repair-firmware/
I made hard reset from the system. I delete user files and reinstall it.
4G and 3G came back. Now it is connecting to 4G and can make phone calls. But the connection drops after 10 mins. I need to turn off mobile connection and reconnect it. It connects for few minutes or never.
I need to restart the device and getting 4G or 3G connection for a while again.
When it connects to 4G or 3G, if it is stable connection, I can make phone call too and does not receive not registered on network error.
Should I install Stock Rom again? or try to play with some config files?
Do you have any idea?
no idea?
is there anyone has nv_data files in EFS folder? I think mine is missing.
Hi, I have the same problem.
dannyt84 said:
Hi, I have the same problem.
Click to expand...
Click to collapse
did you try to do anything?
we need help here. Is there anyone can help us?
I do not want to give up with my P905.
no help?
do you have any idea to have stable 4G? Only LTE mode is not stable. I tried. Now GSM/WCDMA/LTE mode is running but, LTE is dropping very often. I get stable connection with other Samsung Device.
as i see, there is no help. I am changing to T835 256gb LTE version.

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