So my fathers phone was wiped in service. And now it wants to log in with account that was used before. The problem is that... He forgot email, password and basicaly everything that can help recover the account.
I did everything i can but this phone still wants this old account. I wiped everything (factory reset), installed new rom. But it still wants the Old account.
Do you know any way to fix this?
I can't post image because i am too new here. But it's written:
The device was reset. To continue sign in with a Google account that was previously synced on this device.
SariusII said:
So my fathers phone was wiped in service. And now it wants to log in with account that was used before. The problem is that... He forgot email, password and basicaly everything that can help recover the account.
I did everything i can but this phone still wants this old account. I wiped everything (factory reset), installed new rom. But it still wants the Old account.
Do you know any way to fix this?
I can't post image because i am too new here. But it's written:
The device was reset. To continue sign in with a Google account that was previously synced on this device.
Click to expand...
Click to collapse
What device? That seems odd. I've always had the alternative option to sign up. It doesn't have any prompts to create a new account?
An image would help, too bad you can't post it yet. :/
It may be helpful though if we know what device it is.
It's Samsung Galaxy Grand Prime.
There are no options to create new account. There is an option to help with forgoten password. But he is not even sure what was the email.
Belive me, i even asked my IT friends and there is no options that can help.
SariusII said:
So my fathers phone was wiped in service. And now it wants to log in with account that was used before. The problem is that... He forgot email, password and basicaly everything that can help recover the account.
I did everything i can but this phone still wants this old account. I wiped everything (factory reset), installed new rom. But it still wants the Old account.
Do you know any way to fix this?
I can't post image because i am too new here. But it's written:
The device was reset. To continue sign in with a Google account that was previously synced on this device.
Click to expand...
Click to collapse
yep, this new security feature was introduced by google on 5.1 and above. every time you factory reset you must enter the primary google account info or the device is useless.
there is only 1 possible way around it. you have to downgrade your device to a firmware less than 5.1 where that security is not on it. there is no other way. if you are unable to downgrade and there is no possibility you may remember the needed info, you will have to get a new phone.
in the future, delete off all your google accounts before sending it in for service or doing a factory reset, then the security will be disabled until you put the accounts back on.
Related
ok i have a viewsonic G-tablet rooted and has a custom rom. yesterday i decided to play with the other roms to see what i like best. at this point everything was working fine (market,gmail,etc). i reset the tablet to get to recovery and backup my rom. this is were everything goes wrong, recovery wass gone just gone. i tried reinstalling and still got nothing, found out the bootloader somehow got erased (but yet would still boot android, dont know how the [email protected] that works) so i boot up my linux machine and load on Vzflash and restored it to stock tnt, rerooted and installed VEGAn. i went to the accounts and sync settings to add my google account and after putting in my info it hangs for 3 minutes then says that i do not have a reliable data connection (but i do i was just using the browser and rom manager) i tried resetting the gapps, reinstall them, reflash the rom, wipe system data, wipe cache, wipe delvik, (iv done so much wiping the store is out of paper lol). i have also tried logging in with just the youtube app and while it did when i tried to use market i got the same error from when i tried to log in with the sync menu. i have also tried logging in the initial setup screen with no luck. i have been searching the internet for 2 days and have tried everything. WTF DO I DO!?!?!?!
did my device get banned from google or something. i have never done anything illegal with my android devices and all ways pay for my apps. i only root so i can get access to my cpu and with the gtab to get to the market.
this happened to me before with my G1 and fixed itself in a day but htis seems different.
i also edited my google account from my computer to allow multiple sign-ins.
i aslo F reset my phone to see if its just google or my account and it signed in just fine the first time.
has anyone else experienced this? BTW im in rochester ny
projectzro said:
ok i have a viewsonic G-tablet rooted and has a custom rom. yesterday i decided to play with the other roms to see what i like best. at this point everything was working fine (market,gmail,etc). i reset the tablet to get to recovery and backup my rom. this is were everything goes wrong, recovery wass gone just gone. i tried reinstalling and still got nothing, found out the bootloader somehow got erased (but yet would still boot android, dont know how the [email protected] that works) so i boot up my linux machine and load on Vzflash and restored it to stock tnt, rerooted and installed VEGAn. i went to the accounts and sync settings to add my google account and after putting in my info it hangs for 3 minutes then says that i do not have a reliable data connection (but i do i was just using the browser and rom manager) i tried resetting the gapps, reinstall them, reflash the rom, wipe system data, wipe cache, wipe delvik, (iv done so much wiping the store is out of paper lol). i have also tried logging in with just the youtube app and while it did when i tried to use market i got the same error from when i tried to log in with the sync menu. i have also tried logging in the initial setup screen with no luck. i have been searching the internet for 2 days and have tried everything. WTF DO I DO!?!?!?!
did my device get banned from google or something. i have never done anything illegal with my android devices and all ways pay for my apps. i only root so i can get access to my cpu and with the gtab to get to the market.
this happened to me before with my G1 and fixed itself in a day but htis seems different.
i also edited my google account from my computer to allow multiple sign-ins.
i aslo F reset my phone to see if its just google or my account and it signed in just fine the first time.
has anyone else experienced this? BTW im in rochester ny
Click to expand...
Click to collapse
Search is your friend
http://forum.xda-developers.com/showthread.php?t=954666
http://forum.xda-developers.com/showthread.php?t=884103
http://forum.xda-developers.com/showthread.php?t=842004
http://forum.xda-developers.com/showthread.php?t=865245
Thanks for the quick responce. I did fix everything but the sign In Stuff, I'm at work now but will try the first links solution when I get home. Sorry for posting about it but like I said I have been searching for 2 days, mostly on xda with no luck or even an answer like in the first link. If that fixes it ill take down the thread.
Sent from my Droid using XDA App
i wanna kiss you (no homo)
thebadfrog said:
Search is your friend
http://forum.xda-developers.com/showthread.php?t=954666
http://forum.xda-developers.com/showthread.php?t=884103
http://forum.xda-developers.com/showthread.php?t=842004
http://forum.xda-developers.com/showthread.php?t=865245
Click to expand...
Click to collapse
thank you the first link worked right away
I can log into my google account, but the only device associated with the account is my droid. How do I add my Gtab to the account as well?
For example if I want to download the Tegra 2 app from the Nvidia website, you log in with google accounts. Then it asks which device I want to download it to. Right now it only shows my droid as an option.
Ok, i got a this Galaxy S 4G from my friend of mine, But his googloe account is in the fone. And when i delete all the conacts they always come bacc. And i cannot go into the maket without knowing his old password. ( wich i dont kno ) Is there anyway i can sign in with my own acoount on the phone? ALso If i do a hard reset/ wipe will i be locked out of the phone? since i dont have the phone activated yet?
The phone should work the same after a factory reset just wont have their info in it
cufd440 said:
The phone should work the same after a factory reset just wont have their info in it
Click to expand...
Click to collapse
That will work fine, you can also go into settings and go into "Accounts & Sync" in there you will see his gmail account. Click on that and remove the account. Setup your account to sync and you should be fine.
If I was you I would just factory reset or Odin... That is just me though. I like starting fresh
Hi everyone my partner had to re-root my fone last night and it seems the new root is not letting me get text messages i can send them but not recive them!!! is there any way to take my phone back to it 1st ever firmware???? kies does not work on my model.
PLEASE HELP!.. been to other sites no one seems willing to help im at my wits end with it not i need my phone as my sister texts me when she needs my help or is in trouble as she had surgery recently and im first port of contact. Would it be better if i re installed firmware that should be on it please please help............
midnight3dusk said:
Hi everyone my partner had to re-root my fone last night and it seems the new root is not letting me get text messages i can send them but not recive them!!! is there any way to take my phone back to it 1st ever firmware???? kies does not work on my model.
PLEASE HELP!.. been to other sites no one seems willing to help im at my wits end with it not i need my phone as my sister texts me when she needs my help or is in trouble as she had surgery recently and im first port of contact. Would it be better if i re installed firmware that should be on it please please help............
Click to expand...
Click to collapse
you should be able to do a factory reset, that should solve your problem but you will lose all data and apps that you had installed In order to save your contacts, messages etc, its best to make backup first, you can download My Phone explorer to your PC and client to phone from google play store to backup everything before factory reset or flashing stock ROM
Factory reset is normally done by going into settings> privacy > factory reset. or it may be located in an another location in settings.
or you can follow this and flash a stock kernel to solve your problem
Check this out! You , YES! you are an " Android ". Not your phone but U.
xsenman said:
you should be able to do a factory reset, that should solve your problem but you will lose all data and apps that you had installed In order to save your contacts, messages etc, its best to make backup first, you can download My Phone explorer to your PC and client to phone from google play store to backup everything before factory reset or flashing stock ROM
Factory reset is normally done by going into settings> privacy > factory reset. or it may be located in an another location in settings.
or you can follow this and flash a stock kernel to solve your problem
Check this out! You , YES! you are an " Android ". Not your phone but U.
Click to expand...
Click to collapse
I have everything backed to my google account will that be ok? Also my partner said yesterday he could not factory reset my fone yet when i looked tonight i found it in my settings under privacy setting. sp if i factory reset it is there anything i need to do or will the phone do it by itself (sounds stupid i know but im not great with phones) lol.
midnight3dusk said:
I have everything backed to my google account will that be ok? Also my partner said yesterday he could not factory reset my fone yet when i looked tonight i found it in my settings under privacy setting. sp if i factory reset it is there anything i need to do or will the phone do it by itself (sounds stupid i know but im not great with phones) lol.
Click to expand...
Click to collapse
already replied to your PM, with same contents
Check this out! You , YES! you are an " Android ". Not your phone but U.
So my father lost his phone a few days ago, and I've decided to give him my old phone temporarily. Problem is, I was unsure which account he used on his old phone(he has multiple, I wanted to retrieve his contact info), so I set it up on more than one, making sure to factory reset after each. I've checked android device manager and I know which account he used (stupid I know, should've done this earlier), but I can't seem to get the phone to restore his backed up data! Upon setting up, there's no restore option and it doesn't restore afterwards in the background. Android device manager says his old phone synced on the 25th of Jan. I've attempted factory resetting this device multiple times, but it's still not working.
Hi there,
Please read the Sticky threads for XDA Assist. Our purpose here is to guide new members to the correct section for their issues. As a Member, you should be able to use the search features provided to you to find the correct section to post your question.
Also, maybe your father's phone didn't have sync activated and that's the reason for not backed up all files.
Razvan
Forum Moderator
J7 Prime-I already successfully logged out my gmail.But I forgot my Samsung account,all of its credintials including recovery phone number and email address password since I was in rush at that time.Now I want to factory reset my phone and go back to scratch since my phone is filled with junk files.I asked the same question on a J7 Prime fanpage in facebook and everyond told me a hard reset will be fine.I am afraid to do this.If I make the reset using the button combination will Samsung account ask for the password before I could use the device? I am pretty sure there is no google lock on this phone.
RebornPSP said:
J7 Prime-I already successfully logged out my gmail.But I forgot my Samsung account,all of its credintials including recovery phone number and email address password since I was in rush at that time.Now I want to factory reset my phone and go back to scratch since my phone is filled with junk files.I asked the same question on a J7 Prime fanpage in facebook and everyond told me a hard reset will be fine.I am afraid to do this.If I make the reset using the button combination will Samsung account ask for the password before I could use the device? I am pretty sure there is no google lock on this phone.
Click to expand...
Click to collapse
Factory reset from within the device itself and you should be fine.
ashyx said:
Factory reset from within the device itself and you should be fine.
Click to expand...
Click to collapse
Thanks for the reply.But there are videos around youtube showing they got "Samsung lock".How is that possible so?
RebornPSP said:
Thanks for the reply.But there are videos around youtube showing they got "Samsung lock".How is that possible so?
Click to expand...
Click to collapse
As long as you reset from within settings you should be fine. If you reset via recovery you will likely encounter issues.
I'd also enable OEM UNLOCK just to be sure.
RebornPSP said:
J7 Prime-I already successfully logged out my gmail.But I forgot my Samsung account,all of its credintials including recovery phone number and email address password since I was in rush at that time.Now I want to factory reset my phone and go back to scratch since my phone is filled with junk files.I asked the same question on a J7 Prime fanpage in facebook and everyond told me a hard reset will be fine.I am afraid to do this.If I make the reset using the button combination will Samsung account ask for the password before I could use the device? I am pretty sure there is no google lock on this phone.
Click to expand...
Click to collapse
Yes as the dev @ashyx said.
You are safe as long as you are hard resetting it within the device by going in settings and svrolling to backup and reset. Your device will boot up normally you will have a fresh relationship with your phone.
But if you hard reset it via a custom recovery or the stock recovery. Then it will surely ask for your samsung account. Without the Samsung account you won't be able to use your device. That is a security feature of Knox.
So hard reset it via settings.