Database Info

Gear 2 - Help FAQ

Home Key
Turning screen on or off
Press the home key to turn the screen on or off.
Powering on or off
Press and hold the home key to power your Gear on or off, change the sound mode, or enable Outdoor mode.
Pressing the home key
Press the home key to view the clock while the screen is on.
Double pressing the home key
Double press the home key to open your favorite application. You can change your favorite application in Settings.
Triple pressing the home key
Press the home key 3 times to enable Send help messages when you are in need. For details, go to Settings > Send help messages.
Note: The Safety Assistance option is only available on the Note 3 N9005 (International version)
Navigation
Navigating Gear
Swipe left or right to navigate between screens.
[*]Tap the screen to select an item or to open an application.
Going back
Swipe downwards from top edge of the Gear screen.
Home Screen
Adding app shortcuts
To add app shortcuts to the Gear's home screen, go to Apps on the Gear, tap and hold an app icon, then drag and drop it on the home icon at the top of the screen.
Rearranging shortcuts
Tap and hold an app icon and then drag and drop it to rearrange the app shortcuts on the Gear's home screen or in the app list.
Removing app shortcuts
Tap and hold an app icon, then drag and drop it on the remove icon at the top of the screen.
Two-Finger Interaction
Changing icon size
Tap the screen with two fingers and then swipe them in opposite directions to change the size of the icons on the home screen from small to large.
Controlling volume and brightness
Double tap any screen with two fingers to open the brightness and volume controls, and to view info, such as bluetooth status and battery status.
Viewing recently used apps
Tap and hold any screen with two fingers to view your recently used apps.
Pedometer
Counting steps
Tap Start to start using Pedometer. Your steps will be counted each day and recorded in History.
[*]Tap the screen to pause the step count. To resume, tap the screen again, then tap Resume.
[*]To view a graph of recently recorded data, tap the more button and select History.
Exercise
Exercising with coach
You can set various goals to fit your exercise plan. To set a goal, tap the more button and select Set goal.
[*]The accessory will offer coaching advice based on your measured heart rate during the exercise.
[*]Training effect helps you discover how effective your workout is. It analyses your workout and estimates its effect on your aerobic fitness. Follow the guidance on the screen and stop when you are satisfied with the result. The effects of your workouts are calculated based on your user profile, heart rate data, and difficulty of the workout. Your training effect goal changes in relation to your fitness levels, which are calculated automatically when you exercise on more than 3 different days.
[*]Swipe the screen to the left or right while exercising to change the information displayed.
[*]To view the graph of recently recorded data, tap the more button and select History.
Heart Rate
Measuring heart rate
Tap the screen to see the correct way of wearing the Gear in order to measure your heart rate.
[*]To start measuring your heart rate, tap the start button.
[*]To view a log of your heart rate measurements, tap the more button and select History. Swipe the screen to scroll through previous measurements.
Sleep
Measuring sleep duration
When you are ready to sleep, put the Gear on your wrist and tap Start. If you do not want to be disturbed while sleeping, tap the more options button and enable Blocking mode before you tap Start.
[*]Tap Stop when you wake up. You can check details of your sleep, such as sleeping time, restless sleeping time and motionless sleeping time.
[*]Tap the more options button to select History. To view your sleep duration records, tap the graph.
S Voice
Using mic button
Tap the mic button to turn on the mic.
[*]After you tap the mic button, it will turn red. Then you can say what you want.
[*]The Gear will then process and respond to what you have said.
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Reserved for more specific updates

Just FYI, triple pressing the home button doesn't do anything... There is no send help message option with the Gear 2.

AspenMan said:
Just FYI, triple pressing the home button doesn't do anything... There is no send help message option with the Gear 2.
Click to expand...
Click to collapse
I have the Gear 2, and there is. You just need to enable it in your Gear Manager.
Start Gear Manager, Settings > Send help message > Turn it on (at the top right) > Choose if you want it to send a photo too, or just the message.
Next, go back. Click "Manage Primary contacts", add at least one contact.
Now when you triple press the Home key, it will send a distress message (photo optional) with a link that contains your Long/Lat. It will send an updated message regularly until you cancel the distress message on your cellphone.

Breach said:
I have the Gear 2, and there is. You just need to enable it in your Gear Manager.
Start Gear Manager, Settings > Send help message > Turn it on (at the top right) > Choose if you want it to send a photo too, or just the message.
Next, go back. Click "Manage Primary contacts", add at least one contact.
Now when you triple press the Home key, it will send a distress message (photo optional) with a link that contains your Long/Lat. It will send an updated message regularly until you cancel the distress message on your cellphone.
Click to expand...
Click to collapse
Hmm, There is no send help message option in my Gear Manager. There is also no manage contacts (that was there when I had the Gear 1 for like 2 days until I returned it). What version of gear manager are you using? I'm on 2.0.14041404

AspenMan said:
Hmm, There is no send help message option in my Gear Manager. There is also no manage contacts (that was there when I had the Gear 1 for like 2 days until I returned it). What version of gear manager are you using? I'm on 2.0.14041404
Click to expand...
Click to collapse
Attached is a screenshot.

Breach said:
Attached is a screenshot.
Click to expand...
Click to collapse
Here's a screenshot of what I have - Seems to be missing the safety assistance section. Weird... Bummer...

AspenMan said:
Here's a screenshot of what I have - Seems to be missing the safety assistance section. Weird... Bummer...
Click to expand...
Click to collapse
That is odd. I have the Gear 2.
I just checked my wife's Gear 2 Neo and she does not have that option either, yet the Gear 2 and Gear 2 Neo manual state they do.

Breach said:
That is odd. I have the Gear 2.
I just checked my wife's Gear 2 Neo and she does not have that option either, yet the Gear 2 and Gear 2 Neo manual state they do.
Click to expand...
Click to collapse
My Gear 2 does NOT have that option either. I wish it did and would love to know why yours does. We are running the same Gear manager . My watch is model #SM-R380 Software version R380XXU0BND8

I don't have the watch yet, but the manual says not all phones support this feature:
Setting up emergency messages
Set the device to send a message to recipients in an emergency.
On the Settings screen, tap Send help message, and then drag the Send help message
switch to the right. Press the Power button three times to send an emergency message that
includes your current location.
Some mobile devices do not support this feature.
Setting up emergency contacts
You can preset contacts to send a message to in an emergency.
On the Settings screen, tap Manage Primary contacts → Create primary contact → Create
new contact or Select from contacts. You can create a new contact or select from the
contacts list.
Some mobile devices do not support this feature.
Maybe you should include the phone that you're not seeing this on.

audri5 said:
My Gear 2 does NOT have that option either. I wish it did and would love to know why yours does. We are running the same Gear manager . My watch is model #SM-R380 Software version R380XXU0BND8
Click to expand...
Click to collapse
I have the same model and version. I am glad its working on mine, but I'm curious why its not working on everyones. Are you using the Note 3 also? Maybe it had to do with the phone?

I did a little research and I think I know why some Gear 2 and Gear 2 Neo watches have the Safety Assistance option and some don't, I think it's in the phone itself. My wife is running a stock T-mobile and hers does not have the Safety Assistance option in the Gear Manager, I have the same phone but I am running a different rom and I have the option.

Breach said:
I did a little research and I think I know why some Gear 2 and Gear 2 Neo watches have the Safety Assistance option and some don't, I think it's in the phone itself. My wife is running a stock T-mobile and hers does not have the Safety Assistance option in the Gear Manager, I have the same phone but I am running a different rom and I have the option.
Click to expand...
Click to collapse
FWIW, I contacted Samsung support today and was initially told the Safety Assistance feature wasn't available. When I pursued the issue and asked why it was listed in the online How To guides on Samsung's website, the rep said she checked with a supervisor and the feature is only available for the S5. Kind of disappointing since I have a Note 3....also this is a pretty poor customer experience since the feature is found in their how-to guides yet it doesn't say it's only available for certain phones.

cryptiq said:
FWIW, I contacted Samsung support today and was initially told the Safety Assistance feature wasn't available. When I pursued the issue and asked why it was listed in the online How To guides on Samsung's website, the rep said she checked with a supervisor and the feature is only available for the S5. Kind of disappointing since I have a Note 3....also this is a pretty poor customer experience since the feature is found in their how-to guides yet it doesn't say it's only available for certain phones.
Click to expand...
Click to collapse
Her response is incorrect. I have a Note 3 N900T (t-mobile) running the rom listed in my signature. The rom is a Note 3 N9005 (International version of the Note 3) and I have the Safety Assistance now.
Here is a stock International version...
http://www.youtube.com/watch?v=FKPlOJVhucc&t=3m41s
Now call the rep back and tell her to learn about the products that she represents
I'm sure a Dev could probably rip this out and make a patch to add it to any Note 3.

Thread Stuck!
Good job OP and I hope you keep this up to date

Is there a way to get whatsapp to notify?
Lähetetty minun SM-N9005 laitteesta Tapatalkilla

cchaou said:
Is there a way to get whatsapp to notify?
Lähetetty minun SM-N9005 laitteesta Tapatalkilla
Click to expand...
Click to collapse
Yes you can. Go to Gear Manager, then to notifications, make sure your notifications are on by looking in the upper right hand corner. Then scroll down the app list and check WhatsApp and any other apps you want notifications up relay to your gear.

suggestion to add to the FAQ
Great FAQ - thank you.
Would you consider adding music to the faq. There are two ways to add music:
- Via the gear manager / my apps / music player / send tracks to gear, you can transfer music to the gear.
- Also you can plug the watch in to a computer using the cradle. The watch should appear as a device and you can transfer music to a music folder.
Thanks

cryptiq said:
FWIW, I contacted Samsung support today and was initially told the Safety Assistance feature wasn't available. When I pursued the issue and asked why it was listed in the online How To guides on Samsung's website, the rep said she checked with a supervisor and the feature is only available for the S5. Kind of disappointing since I have a Note 3....also this is a pretty poor customer experience since the feature is found in their how-to guides yet it doesn't say it's only available for certain phones.
Click to expand...
Click to collapse
I have a Note 3 (European stock rom) and I also have that feature.
Enviado do meu SM-N9005 através de Tapatalk

Very good and has many improvements and exciting new.

S Health Recording Steps from S7 Edge and Gear S2

I just got a Gear S2 and I am loving it so far, however it appears that the S Health app is tracking steps from both devices along side one another. Normally I would just look at the gear steps, but I am using the Lifesum app in conjunction with S Health, when it pulls in the step data it shows the total from both devices. I have had the watch on me the exact same amount of time I have had my phone on me, S Health says according to my phone I have walked 1775 steps, and reports from the S2 that I have walked 2519 steps, but if I look at my steps in the Lifesum app I get a total of 4294 steps which is not correct.
Is there something obvious I am missing here? Is there a way to turn step tracking off on just the phone so I don't get this double total?

I second this post! I just got the samsung galaxy s7 edge and the samsung gear s2. I see that they are two separate step counters. I wish whatever I saw on my phone was on my watch and vice versa. I don't like having them separate, and I see why they should be separate in case you either leave your phone or watch separately. But then there should be a way to sync the watch data to add onto the phone steps.

dandiaz21 said:
I second this post! I just got the samsung galaxy s7 edge and the samsung gear s2. I see that they are two separate step counters. I wish whatever I saw on my phone was on my watch and vice versa. I don't like having them separate, and I see why they should be separate in case you either leave your phone or watch separately. But then there should be a way to sync the watch data to add onto the phone steps.
Click to expand...
Click to collapse
Having the same problem with the gear s2 and galaxy s6. When I choose the "all steps" view in s health, it shows the number of steps that get exported to other apps like Pacer (and ultimately myfitnesspal). This looks to be a combination of s2 steps and phone's built in pedometer. I've tested and gear s2 seems much more accurate, so I want to shutoff the phone's pedometer or at least have it export only gear s2 steps to outside apps. Went into s health settings and pedometer is locked on....will not let me turn it off.
Wish they would enable turning off phone's pedometer, not sure why they locked it on. Or give us the ability to control what is exported.
Sent from my SAMSUNG-SM-G920A using Tapatalk

This thread is a little old, but I have a simple solution for your issue that's been around for a relatively long time.
Open the steps screen by tapping the step count graph on Samsung Health main tiles display. In the middle of the screen select Phone for the source of data, then open the menu from top right and tap on Pause. As simple as that, the phone pedometer will stop counting. Don't forget to put the step counter source back on All Devices and you're good to go.

badelie said:
This thread is a little old, but I have a simple solution for your issue that's been around for a relatively long time.
Open the steps screen by tapping the step count graph on Samsung Health main tiles display. In the middle of the screen select Phone for the source of data, then open the menu from top right and tap on Pause. As simple as that, the phone pedometer will stop counting. Don't forget to put the step counter source back on All Devices and you're good to go.
Click to expand...
Click to collapse
Thanks a million

ahmoda said:
Thanks a million
Click to expand...
Click to collapse
I've recently revisited this. With the latest Samsung Health app this is not a problem any more. The phone will cancel out any duplicate steps and add any that one of the devices didn't monitor.
So for example, Gear S2 9200 steps, phone 7450 steps, all devices 9320 steps (because I took my watch off for example)

So shall I revised the option and stop the (pause steps from phone?)
Sent from my SM-G935F using Tapatalk

How do you toggle between current app and watch display etc?

Loving my Gear S3 Frontier but still a bit confused about using it on occassions! Can anyone tell me is there a simple way to:
1. Keep an app you are currently using on the display?
For example, while walk around the supermarket, I was using the excellent "My Notes in Gear" to work through a shopping list I'd created previously. Problem was that when the watch display turned off if I raised my wrist up to look at the screen it frequently had reverted to the watch display. Only way i could get it back to my shopping list was to select the apps view and tap on the "My Notes in Gear" app again. Surely I must be doing something wrong and there's an easier way to resume the view of an app you are currently using?
2. Easily toggle between watchface (time) display and current other app in use?
Say I'm tracking a hike in S Health but I want to check the current time. Is there an easy way to toggle from S-Health to the watchface, and then quickly switch back to S-Health tracking again?
Having had the watch a couple of weeks now I'm sure I should have a handle on these things by now, so maybe I'm just being dumb - or maybe these things are not as easy to do as they should be?!

Really, NOBODY has a solution to this??!!

SirBindy said:
It's not rocket science.
Set your double-tap home button to "last app".
Click to expand...
Click to collapse
Thanks for the tip. OK, maybe it's not rocket science but to me it seems very strange that there's is not a standard quick way to click back to a current open app. After all, on your mobile phone it's very easy.

And is there any easy/quick way to toggle between watchface (time) display and current other app in use, as when I just want to quickly check the time? Yes, I realise now I can optionally set my double-tap on the home button to view current app, but what if you prefer to set that to normally open another app like S-Health or S-Voice? Sorry, but I really think this is an aspect of typical use of a smartwatch that the designers have not fully thought through. Surely the ability to easily switch between your watchface and another app you are running should be a standard and quick operation?!

I'm having the same issue. And yes, I've set the home button to revert to my previous apps. I'd prefer, however, to raise my wrist and have the app that I was currently using still be there. For example, whenever I'm out on a run and I'm listening to music, I have to double press the home button, and select the application in order to begin toggling to the next sound track. Similar situation happens when I'm using the notes app. Does anyone know of a way to "lock" the current app so that it doesn't go away when I put my hand down?

Worked in the previous Gear 1&2&S. There are a setting for movement activation : Last screen or Clock. Very usefull, do not know why Samsung removed this setting in the Gear S2/S3 ???

It does this on Galaxy Gear too.
It makes much more sense the app you're using is just there, no need to press any button :-/
Thanks for the double tap tip.

[Q] Help from any S Health gurus needed

How can I turn off S Health notifications on my Gear 3? I am fed up (to put it politely) with notifications to get up and start moving and well done if I get up. At 77, I don’t want to be disturbed if I nod off by this silly program.
I have S Health notification turned off in Settings on my phone (Note 8) and also turned off in Samsung Gear, to no avail. It still insists to disturb me when it feels like it.
Any of you kind guys can advise me how to stop it please?
Kind regards,

g0tch said:
How can I turn off S Health notifications on my Gear 3? I am fed up (to put it politely) with notifications to get up and start moving and well done if I get up. At 77, I don’t want to be disturbed if I nod off by this silly program.
I have S Health notification turned off in Settings on my phone (Note 8) and also turned off in Samsung Gear, to no avail. It still insists to disturb me when it feels like it.
Any of you kind guys can advise me how to stop it please?
Kind regards,
Click to expand...
Click to collapse
Open SHealth on your Gear > Settings and turn off SHealth notifications.
Sent from my HTC 10 using XDA Labs

Maik268 said:
Open SHealth on your Gear > Settings and turn off SHealth notifications.
Sent from my HTC 10 using XDA Labs
Click to expand...
Click to collapse
Many thanks for your reply. Notification is turned of onthe phones setting and on the Gear app. On the watch, there are no options available that I can find.
Regards,

g0tch said:
Many thanks for your reply. Notification is turned of onthe phones setting and on the Gear app. On the watch, there are no options available that I can find.
Regards,
Click to expand...
Click to collapse
As I said, Open the SHealth App on your Gear!
Go to the last page inside the Health app and open settings > Fitness reminder (or something like that, I don't know the exact english translation) > And turn off all notifications you don't want to see.

I think I might have found it! Even though all notifications off, there are still some enabled on the Gear app. Clicking on the app, in Info, scroll to near bottom to Sansung health and click, On the bottom I found Manage Items, where there are options to turn different items on and off. I just have to wait and see if I get woken up during my after lunch nod off.:fingers-crossed::laugh::laugh:
Found the options on my gear 3. Sansung health>Settings>Health nudges. Tuned all of and viola, no more notifications.
Best regards,

swipe down to going back

Just updated my gear s3 r760, all fine, new tizen it's very nice, minimalist and clean... But I can't going back swiping from top, it pull down panel every time... I searched for an option but I didn't find nothing... Has Samsung removed this gesture??

jordiz86 said:
Just updated my gear s3 r760, all fine, new tizen it's very nice, minimalist and clean... But I can't going back swiping from top, it pull down panel every time... I searched for an option but I didn't find nothing... Has Samsung removed this gesture??
Click to expand...
Click to collapse
Noticed that as well. I had gotten quite use to that feature. Hope there is a way to enable it
Sent from my SM-G955U using Tapatalk

Same here. Would really like to know why, and if there's a way to re-enable it.. :-/

Hope it is only a mistake... Was really useful, now I see every time the control panel... ? ? tonight will try to write to Samsung for an answer maybe if more people write to them they will listen us... Maybe...

Left handers left out in the Tizen experience.
So annoying. As someone who wears their watch on my right hand, this now makes the watch even more awkward to use as now we have to reach over the watch unnaturally to press the back or home buttons to go back. I wrote a forum post at Android Central about how Samsung/Tizen should look to Apple for how to take care of the 10% of their users that are left handed and wear their watch on their right wrist. I sincerely hope someone finds a way to either enable us to flip the watch (like you can on an Apple Watch) so the buttons face the correct/user friendly way, or allow users to re-enable this swipe down to go back feature that has been a part of Tizen for years.

SMD79 said:
So annoying. As someone who wears their watch on my right hand, this now makes the watch even more awkward to use as now we have to reach over the watch unnaturally to press the back or home buttons to go back. I wrote a forum post at Android Central about how Samsung/Tizen should look to Apple for how to take care of the 10% of their users that are left handed and wear their watch on their right wrist. I sincerely hope someone finds a way to either enable us to flip the watch (like you can on an Apple Watch) so the buttons face the correct/user friendly way, or allow users to re-enable this swipe down to go back feature that has been a part of Tizen for years.
Click to expand...
Click to collapse
I'm not left handed but I wear my watch on right wrist because I feel better so... And now as you say it is really annoying... Hope they fix this little issue soon...

Cannot turn off Auto HR as well. It is now missing in the settings.

jhannbernas said:
Cannot turn off Auto HR as well. It is now missing in the settings.
Click to expand...
Click to collapse
You'll find that setting in s health on your gear, go to heart rate, click the three dots on the right and you can set to never, every 10 minutes or always. For me they had to add something like every one hour or personalized to user liking...

jordiz86 said:
You'll find that setting in s health on your gear, go to heart rate, click the three dots on the right and you can set to never, every 10 minutes or always. For me they had to add something like every one hour or personalized to user liking...
Click to expand...
Click to collapse
found it! thanks! previously, I can see this on the settings. now it is gone on the latest update. I agree as well. should have every hour option or customized schedule of auto HR.

same problem... can't use the go back gesture

Bring back Swipe Down for Go Back
jordiz86 said:
Just updated my gear s3 r760, all fine, new tizen it's very nice, minimalist and clean... But I can't going back swiping from top, it pull down panel every time... I searched for an option but I didn't find nothing... Has Samsung removed this gesture??
Click to expand...
Click to collapse
Unbelievable to me too. I would trade ALL of the new features (and I like them) just to have the 'swipe down to go back' feature again. I don't know how removing that feature got past usability testing.

I think they removed it so the button will break down faster and you will have to get a new watch eventually.....

I need this function, too! Cannot use my watch properly anymore. I don't want to be pushing buttons, I liked the watch 5x better when it was 100% swipable.

fabryd67 said:
same problem... can't use the go back gesture
Click to expand...
Click to collapse
I find it rather amusing that I don't know what swipe down to go back feature you guys are talking about.in the first place.

I am very disappointed and will get rid of this watch soon if this feature does not come back soon. The swipe down made using the watch more fluid- imo

I never liked that feature. I always wanted to swipe down like I do on my phone. It's taken some getting used to, but I really like the new implementation.

I bought the Gear S3 primarily because I loved how you could swipe down from any screen and go back without having to press a physical button. I stupidly updated the Gear software and now the major reason to like this watch is removed. I, like a dummy, bought the Gear S3 at T-Mobile and now I'm paying like $15 a month for a smartwatch that I hate to use. I'm just venting because this is extremely frustrating.
This watch is going to be paid off and then sold on Craigslist or just tossed into the garage. I hate this thing now.

storm81456 said:
I find it rather amusing that I don't know what swipe down to go back feature you guys are talking about.in the first place.
Click to expand...
Click to collapse
Before tizen 3, we can use swipe gesture to navigate back in every screen, now Samsung had removed it and we have to use phisical button... Not a big deal, but after some years we used to going back with this gesture, it's like restart from zero... It took some days to habit to new method, and every time I pulled down notification panel instead of simply going back... That's it

You guys should have read the changelog before updating.
It's stated clearly right there that swipe down now opens the panel on all screens.

That's thread is actually pretty funny.