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Hello everyone,
I have my Huawei Ascend Mate 7 for two months now and I noticed a strange problem : Push notifications of certain apps not working. Only on data while screen is off. Apps like Whatsapp for exemple. If I turn on the screen on or if I press a button (even just "volume up") the notification arrives. Whatsapp is set as "authorized" in the notifications manager. The app is also checked in "protected apps". I use "Normal" mode as Energy profile. Data is set to "always on" in Network menu.
Gmail seems to work correctly on data. Everything works absolutely fine on Wi-Fi.
It seems like certain push notifications "fall aslepp" immediately after the screen has turned off and arrive if I wake the phone up by simply press a button.
Any ideas on what is going on ? It's a very annoying problem. I had an HTC One M8 before and everything worked fine...
Thanks in advance for your help. I precise that I am french, I do my best in English !
microdog said:
Hello everyone,
I have my Huawei Ascend Mate 7 for two months now and I noticed a strange problem : Push notifications of certain apps not working. Only on data while screen is off. Apps like Whatsapp for exemple. If I turn on the screen on or if I press a button (even just "volume up") the notification arrives. Whatsapp is set as "authorized" in the notifications manager. The app is also checked in "protected apps". I use "Normal" mode as Energy profile. Data is set to "always on" in Network menu.
Gmail seems to work correctly on data. Everything works absolutely fine on Wi-Fi.
It seems like certain push notifications "fall aslepp" immediately after the screen has turned off and arrive if I wake the phone up by simply press a button.
Any ideas on what is going on ? It's a very annoying problem. I had an HTC One M8 before and everything worked fine...
Thanks in advance for your help. I precise that I am french, I do my best in English !
Click to expand...
Click to collapse
Can you be specific which apps not coming through ? Check what apps you have and you want to enable..
Do you have apps which will OVERRIDE your phone settings? And you have no idea what those apps enabling and putting in sleep..
microdog said:
Hello everyone,
I have my Huawei Ascend Mate 7 for two months now and I noticed a strange problem : Push notifications of certain apps not working. Only on data while screen is off. Apps like Whatsapp for exemple. If I turn on the screen on or if I press a button (even just "volume up") the notification arrives. Whatsapp is set as "authorized" in the notifications manager. The app is also checked in "protected apps". I use "Normal" mode as Energy profile. Data is set to "always on" in Network menu.
Gmail seems to work correctly on data. Everything works absolutely fine on Wi-Fi.
It seems like certain push notifications "fall aslepp" immediately after the screen has turned off and arrive if I wake the phone up by simply press a button.
Any ideas on what is going on ? It's a very annoying problem. I had an HTC One M8 before and everything worked fine...
Thanks in advance for your help. I precise that I am french, I do my best in English !
Click to expand...
Click to collapse
The same problem happend for my,
Also the gmail app working good when turn screen off.
no push Notifications for certain app's like WhatsApp, Instgram, and others apps.
what is the best way to contect with Huawei?
Could this be because the apps are set to sleep when the screen is off (I.e. protected apps)?
Thus they fire into action as soon as the screen is on?
Guys check in actual app or in settings / manage apps and check individual app if notifications are ticked/on ..
Hello everyone,
Simona Simmy said:
Can you be specific which apps not coming through ? Check what apps you have and you want to enable..
Do you have apps which will OVERRIDE your phone settings? And you have no idea what those apps enabling and putting in sleep..
Click to expand...
Click to collapse
Thank you for your answer Simona Simmy. Apps like WhatsApp, Facebook Messenger or Telegram for exemple. Gmail works fine.
To answer your second question. I tried to factory reset the phone and install those apps in first place to make sure that there are not other apps causing problem.
technogeek said:
Could this be because the apps are set to sleep when the screen is off (I.e. protected apps)?
Thus they fire into action as soon as the screen is on?
Click to expand...
Click to collapse
Thanks for your answer. Apps are set as «*protected apps*» . Indeed, as soon as the screen is on, bam, notifications arrive !
Simona Simmy said:
Guys check in actual app or in settings / manage apps and check individual app if notifications are ticked/on ..
Click to expand...
Click to collapse
They are ticked /on.
I made some screenshots attached to this post to show you the different settings I have.
I precise again that all these apps have completely normal behavior on Wifi. The problem only occurs on data. I didn’t have this problem on my HTC One M8, Nexus 5 and Samsung Galaxy S4.
It’s very annoying because Huawei Ascend Mate 7 is an excellent smartphone !
I don’t know what to do…
Thanks for your help.
microdog said:
Hello everyone,
Thank you for your answer Simona Simmy. Apps like WhatsApp, Facebook Messenger or Telegram for exemple. Gmail works fine.
To answer your second question. I tried to factory reset the phone and install those apps in first place to make sure that there are not other apps causing problem.
Thanks for your answer. Apps are set as «*protected apps*» . Indeed, as soon as the screen is on, bam, notifications arrive !
They are ticked /on.
I made some screenshots attached to this post to show you the different settings I have.
I precise again that all these apps have completely normal behavior on Wifi. The problem only occurs on data. I didn’t have this problem on my HTC One M8, Nexus 5 and Samsung Galaxy S4.
It’s very annoying because Huawei Ascend Mate 7 is an excellent smartphone !
I don’t know what to do…
Thanks for your help.
Click to expand...
Click to collapse
I knew you have one thing wrong ...
You in your 4th picture u have all apps set to notify .. that is WRONG ....
The notify in this case doesn't mean that they will notify you but it will notify pop up if u want allow app push notifications ..
So change desired apps from notify to allow .. ! that is why you not receiving them ..
Check which apps u want 100% allow and the res you trust less select notify ..
In fact, I tried both. "Notify" and "Allow". Beside, the system asked if I wanted to authorize the app to display messages, so I tried that but nothing has changed. I tried to return to "notify" just to see, that's why it's set like that on my screenshots.
Thank you for your help !
microdog said:
In fact, I tried both. "Notify" and "Allow". Beside, the system asked if I wanted to authorize the app to display messages, so I tried that but nothing has changed. I tried to return to "notify" just to see, that's why it's set like that on my screenshots.
Thank you for your help !
Click to expand...
Click to collapse
Leave it to allow and restart phone ..
I set Whatsapp as "Allowed" and restarted the phone. I waited a few seconds till the screen turn off. I send a message to myself with another phone & another account. Nothing happens. The screen stays off. I wait a few minutes, I turn on the screen and bam, the message appears ! This is the behavior on data.
On Wi-fi, when I do the exact same thing, the screen wakes up and I receive the message immediately .
So the problem is still here... Very strange...
microdog said:
I set Whatsapp as "Allowed" and restarted the phone. I waited a few seconds till the screen turn off. I send a message to myself with another phone & another account. Nothing happens. The screen stays off. I wait a few minutes, I turn on the screen and bam, the message appears ! This is the behavior on data.
On Wi-fi, when I do the exact same thing, the screen wakes up and I receive the message immediately .
So the problem is still here... Very strange...
Click to expand...
Click to collapse
which rom u using ?
Yesterday I updated to a more recent ROM that is : MT7-L09V100R001C00B121SP05 via USB (nothing was proposed via OTA)
I just saw that the MT7-L09V100R001C00B127 exists and it appears to be the most recent rom. I could try to install it.
microdog said:
Yesterday I updated to a more recent ROM that is : MT7-L09V100R001C00B121SP05 via USB (nothing was proposed via OTA)
I just saw that the MT7-L09V100R001C00B127 exists and it appears to be the most recent rom. I could try to install it.
Click to expand...
Click to collapse
SP05 is beta dwngr. to B120SP04 try again ..
i am using 127 is beta too and have feeling same behavior as sp05
Applying an update via USB works even when I downgrade ? Is it the way I have to do it ?
Edit : I can't find the option to update via USB anymore.. I have just the local update option...
microdog said:
Applying an update via USB works even when I downgrade ? Is it the way I have to do it ?
Edit : I can't find the option to update via USB anymore.. I have just the local update option...
Click to expand...
Click to collapse
yeah flash it locally
Okay so I'm back to B120SP04 rom as you can see on the screenshot, the flash has factory reseted my phone. So I download and install Whatsapp for a try, I applied the good settings again as you can also see on the screenshots (Protected app, Authorized). The problem is still here : on data, nothing until I put the screen on. On wifi, the notifications arrive each time immediately.
It's very annoying cause I love this phone but I have a lot of foreign contacts who use WhatsApp and I can't be on Wifi all the time...
Your help and your time are very appreciated though !
microdog said:
Okay so I'm back to B120SP04 rom as you can see on the screenshot, the flash has factory reseted my phone. So I download and install Whatsapp for a try, I applied the good settings again as you can also see on the screenshots (Protected app, Authorized). The problem is still here : on data, nothing until I put the screen on. On wifi, the notifications arrive each time immediately.
It's very annoying cause I love this phone but I have a lot of foreign contacts who use WhatsApp and I can't be on Wifi all the time...
Your help and your time are very appreciated though !
Click to expand...
Click to collapse
Going flashing 127 would result same thing.. so u can stay on official 120.. there is no diff. and wait for january update..
last thing you could try to clear cache and clear data on particular app .. but don't think will help..
EDIT ; I can see you have still kernel dirty .. try flash this kernel ..http://en.ui.vmall.com/plugin.php?id=hwdownload&mod=detail&mid=74
EDIT 2 ; just checked that there are problems on whats app in other mobiles .. is the problem only with whats app ?
or some other apps ?
http://forums.androidcentral.com/samsung-galaxy-s5/391426-whatsapp-instant-notification-problem.html
http://forums.androidcentral.com/ge...ini-only-getting-notifications-over-wifi.html
https://www.whatsapp.com/faq/en/wp/21073483
Try this : https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer.noroot&hl=en
I had a similar problem a long time ago on one of my samsung devices. It took me days to solve it, and finally i found one tiny setting was not correct.
I'm using my Note 3 settings and translating from dutch to english so it might be different for you, but nevertheless it could help:
settings> data usage (the one where you can set a limit for mobile data)> menu button > allow data to be synchronized automatically/in background
That's when my push messages started coming in again.
Just hope it helps.
Just stumbled on this thread:
http://forum.xda-developers.com/showthread.php?t=2516849
maybe that could help you to
Simona Simmy said:
Going flashing 127 would result same thing.. so u can stay on official 120.. there is no diff. and wait for january update..
last thing you could try to clear cache and clear data on particular app .. but don't think will help..
EDIT ; I can see you have still kernel dirty .. try flash this kernel ..http://en.ui.vmall.com/plugin.php?id=hwdownload&mod=detail&mid=74
EDIT 2 ; just checked that there are problems on whats app in other mobiles .. is the problem only with whats app ?
or some other apps ?
http://forums.androidcentral.com/samsung-galaxy-s5/391426-whatsapp-instant-notification-problem.html
http://forums.androidcentral.com/ge...ini-only-getting-notifications-over-wifi.html
https://www.whatsapp.com/faq/en/wp/21073483
Try this : https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer.noroot&hl=en
Click to expand...
Click to collapse
What do you mean by "dirty kernel ? And by the way I don't know how to flash one. When I click to "Download" a link error is indicated.
The problem is also on Facebook Messenger or Tapatalk for exemple.
---
Hi Nirak,
Nirak said:
I had a similar problem a long time ago on one of my samsung devices. It took me days to solve it, and finally i found one tiny setting was not correct.
I'm using my Note 3 settings and translating from dutch to english so it might be different for you, but nevertheless it could help:
settings> data usage (the one where you can set a limit for mobile data)> menu button > allow data to be synchronized automatically/in background
That's when my push messages started coming in again.
Just hope it helps.
Just stumbled on this thread:
http://forum.xda-developers.com/showthread.php?t=2516849
maybe that could help you to
Click to expand...
Click to collapse
Thanks for your help.
I don't know if the exact same option exist on Huawei phones, but it could be this : "Enable always-on mobile data" in the Mobile Network Settings menu as shown on the attached screenshot...
I tried Push Notification Fixer (non-root version cause my phone is not rooted) and it doesn't solve the issue. But I don't think it could cause it's not about disconnection after some time like the problem that PNF fixes, it occurs as soon as the screen is off.
I'm not quite sure if it is an Android/Huawei issue or a WhatsApp issue. But this strange behavior occurs with at least 3 other apps so I think it's rather a system issue.
It's a bit confusing. Anyway, thank you all for your contribution !
If you can find this settings page in your phone try the 'menu' button to look if there's something similar i described (always synchronize etc...)
Coming from my note 3 which had working push notifications specifically in Signal and Discord. On the Honor 8 it seems that push notifications aren't working for these apps and they won't get notifications until I open them. I made sure their priority was set to high in the app notification settings on Android, I made sure I have the latest Google Play Services installed. Even the event logs for Google Play Services show the secure SMS coming in and notifying. What else am I missing? I suppose this could be happening with other apps as well but since I'm not getting the notifications I wouldn't have noticed yet.
I'm having the same issue and checked the same things you did. The problem apps are "protected" in the power settings. I hope it gets fixed in the next firmware update.
Settings, advanced, battery, protected app. Once you check the app from this list then you can receive all the notification. This is made to prevent bad apps to drain you battery, but there're some apps that cannot receive notification if they don't sit in the background.
u need to wait the new update might fix this issues !.. GD Luck .!
teslapod said:
I'm having the same issue and checked the same things you did. The problem apps are "protected" in the power settings. I hope it gets fixed in the next firmware update.
Click to expand...
Click to collapse
Thanks I did end up finding this (and I forgot to subscribe to my own thread apparently, oops). It is now working. Seems silly that by default it does this for ALL apps. Definitely not a normal function of any Android phone I've ever had. I understand what they were going for, but it's very frustrating to have apps sending notifications to the system and the system just isn't displaying them but now that I know, woo!
i had the same problem with powerplan on smart, back to performance push notifications are working again
btw im on L09C432B120
mr.b4rt said:
i had the same problem with powerplan on smart, back to performance push notifications are working again
btw im on L09C432B120
Click to expand...
Click to collapse
might next update fix notification , or if u can throw support contact them might add that to next update ! =) GD Luck .
Romiui said:
might next update fix notification , or if u can throw support contact them might add that to next update ! =) GD Luck .
Click to expand...
Click to collapse
Its been like this for ages with huawei software
jkccl9 said:
Its been like this for ages with huawei software
Click to expand...
Click to collapse
Never Stop hoping They Promise the new nougat will be different !
Romiui said:
Never Stop hoping They Promise the new nougat will be different !
Click to expand...
Click to collapse
Lol ur too optimistic, huawei don't even bother to release their sources and you expect them to change their notification system which is tied in with the battery optimisation and the whole system....
I bought my Nex in China, and I already turned on the settings like autostart in iManager and settings like the emergency priority in Manage Status and Notification. However, a lot of times notifications for apps like Gmail still don't show up on time; they are delayed for anywhere between an hour to hours. Anyone know the solution? Really like the phone but am thinking about going back to OnePlus 5T stock android because of this (one time I even missed Google Voice incoming call, had to go into the app and refresh to know I got a call). Thanks!
Terrence32 said:
I bought my Nex in China, and I already turned on the settings like autostart in iManager and settings like the emergency priority in Manage Status and Notification. However, a lot of times notifications for apps like Gmail still don't show up on time
Click to expand...
Click to collapse
maybe you need to whitelist your 3rd party apps for speedup. start first the app you want to whitelist, swipe from the left bottom up to get in the control center, there you see your apps. swipe the app down and you will see a lock, click on that and you whitelist your app for speedup. i include some pics. hope that help you solve your problem, the software is very terrible on this phone but i love it too much i can´t sell it.
smisi said:
maybe you need to whitelist your 3rd party apps for speedup. start first the app you want to whitelist, swipe from the left bottom up to get in the control center, there you see your apps. swipe the app down and you will see a lock, click on that and you whitelist your app for speedup. i include some pics. hope that help you solve your problem, the software is very terrible on this phone but i love it too much i can´t sell it.
Click to expand...
Click to collapse
So you want the lock to show up on the app icon, right? Thx a lot I will give it a try!
Try remove com.vivo.pem in adb shell.
Still having issues with notifications
3dot said:
Try remove com.vivo.pem in adb shell.
Click to expand...
Click to collapse
I am having the same issue after following all these steps... I have also removed Imanager in adb shell. My notifications are still delayed. If anyone has found any other way to resolve the problem then please share...
i always had this problem....
Hi guys,
I don't know if it's Oreo or the Nubia X, but a lot of apps don't show me notifications : Messenger, Snapchat, Candy Crush, TypeMail...
My clock app doesn't ring, and I have a message when I open it after (app forced close).
All those apps has been manually optimised in the battery settings.
An idea ?
I have problems with that too. And my apps always fall asleep, even my phone app, which means when people call me, I don't get the phone calls unless I turn on my phone and suddenly my missed calls and messages show up.
For my WhatsApp, Gmail and Yahoo Mail, even worse. I literally have to open those apps to check if I got new messages or emails.
Go to app info/permission/notifications and enable one by one all notifications you need.
warrio said:
Go to app info/permission/notifications and enable one by one all notifications you need.
Click to expand...
Click to collapse
Already done, no result fot Facebook, WhatsApp...
All notifications/authorizations/regardless battery allowed !
caperonjr said:
Already done, no result fot Facebook, WhatsApp...
All notifications/authorizations/regardless battery allowed !
Click to expand...
Click to collapse
Same thing happens to me. Authorized all the notifications, even set them to urgent. Still no luck
it's not enough guys. You have to go in apps info, permission managment and also power management and give permission to everything.
Go also in accessibility /downloaded services and activate the launcher to ON.
At the end, as for mine, all notifications will work.
Hello,
I have the same issue I rooted my phone its v2.19. Notifications work for 10 mints if I have the app running in the background, apps like gmail and YouTube crash after sometime of use.
I allowed all notifications and permissions and power management, it seems like its only the apps that rely on google play services.
I am not sure if this is a common issue...
I have noticed that some notifications will not come through unless wifi is connected, but after some time of having the screen off, notifications stop working. My email notifications will not come through or show on my lockscreen unless my wifi connection is active, regardless of whether or not my data is turned on.
warrio said:
it's not enough guys. You have to go in apps info, permission managment and also power management and give permission to everything.
Go also in accessibility /downloaded services and activate the launcher to ON.
At the end, as for mine, all notifications will work.
Click to expand...
Click to collapse
Still not fixed with this tip.
caperonjr said:
Still not fixed with this tip.
Click to expand...
Click to collapse
Weird, on mine I have all notifications working
caperonjr said:
Still not fixed with this tip.
Click to expand...
Click to collapse
What apps aren't giving you notifications because some apps like snap chat you have to leave the app open and lock it in task manager
Nubia2452 said:
What apps aren't giving you notifications because some apps like snap chat you have to leave the app open and lock it in task manager
Click to expand...
Click to collapse
In my case, all of them. WhatsApp, Gmail, Yahoo Mail, even regular messaging app.
Once my phone goes to sleep, all the apps go to sleep as well
frankstoy said:
In my case, all of them. WhatsApp, Gmail, Yahoo Mail, even regular messaging app.
Once my phone goes to sleep, all the apps go to sleep as well
Click to expand...
Click to collapse
Gmail is still temperamental for me but normally as long as I leave my app open it usually give me notifications
Nubia2452 said:
Gmail is still temperamental for me but normally as long as I leave my app open it usually give me notifications
Click to expand...
Click to collapse
This may also help
Nubia2452 said:
This may also help
Click to expand...
Click to collapse
Interesting, how do you do that?
Nubia2452 said:
This may also help
Click to expand...
Click to collapse
I couldn't find this setting folder nor this freezerd file?
See this tutorial that solves the problem
https://forum.xda-developers.com/nubia-x/how-to/fix-notifications-problem-nubia-x-t3930560/
Hi,
Push Notifications work if I'm actively using the phone, but if I turn the screen off for more than 5 or 10 minutes notifications for all apps permanently stop. If I turn WiFi off and on again, the notifications come. I haven't popped a Sim card in their yet so maybe that would help?
Anyone have thoughts on why notifications eventually stop? I'm nearly 100% certain I have every battery and app setting to notify setup properly. I'm almost ready to give up.
Thank you in advance for your help.
As a side note, I have Google play services installed.
I don't have notication issue but I saw someone does. Maybe reset the phone ?
paullu said:
I don't have notication issue but I saw someone does. Maybe reset the phone ?
Click to expand...
Click to collapse
If I reset I'll lose Google play services and have to figure out how to put it back on.
Right now I get all notifications the issue is not getting them if I turn the screen off regardless if always on display is on. I'll try to send what happens if I just use cell service not both, but that's not really a solution. Also, notifications work with the screen off for about 10 minutes. Any longer and notifications stop. I guess it goes to sleep and is being super restrictive.
If you reset your phone, you can put GM's back on. Just download the package and instructions.
I think your notification problems may be in your permission app settings may be. I had outlook notification problems and fixed it by checking app permission. Android 10 has very strict notification settings.
---------- Post added at 10:40 AM ---------- Previous post was at 10:40 AM ----------
If you reset your phone, you can put GM's back on. Just download the package and instructions.
I think your notification problems may be in your permission app settings may be. I had outlook notification problems and fixed it by checking app permission. Android 10 has very strict notification settings.
Sathelp said:
If you reset your phone, you can put GM's back on. Just download the package and instructions.
I think your notification problems may be in your permission app settings may be. I had outlook notification problems and fixed it by checking app permission. Android 10 has very strict notification settings.
---------- Post added at 10:40 AM ---------- Previous post was at 10:40 AM ----------
If you reset your phone, you can put GM's back on. Just download the package and instructions.
I think your notification problems may be in your permission app settings may be. I had outlook notification problems and fixed it by checking app permission. Android 10 has very strict notification settings.
Click to expand...
Click to collapse
If I go to app permissions I see view all permissions. Then I see a long list of some permissions you can click on and it explains what it is, but there's no toggle on or off. I get notifications just not with the screen turned off for more than 10 minutes.
I think I may be getting closer to narrowing down the issue. It doesn't appear to be happening if WiFi is turned off. I believe I read someone else on the this board was having the same issue with WiFi turned on or it could have been another Huawei phone.
pacattack81 said:
I think I may be getting closer to narrowing down the issue. It doesn't appear to be happening if WiFi is turned off. I believe I read someone else on the this board was having the same issue with WiFi turned on or it could have been another Huawei phone.
Click to expand...
Click to collapse
Okay nevermind, I'm still having the problem without WiFi on also.
I've solved the issue. It turns out there are batter optimization settings you have to click on not allowed and push notifications will work. Thanks to all who helped.
pacattack81 said:
I've solved the issue. It turns out there are batter optimization settings you have to click on not allowed and push notifications will work. Thanks to all who helped.
Click to expand...
Click to collapse
What do you mean by that can you explain what to turn of? What settings to do?
Laurentiu27 said:
What do you mean by that can you explain what to turn of? What settings to do?
Click to expand...
Click to collapse
Go to settings, click on search and type in battery optimization, then click all apps, then click don't allow for each app you want notifications from. This solved my problem. I hope it solves yours.
pacattack81 said:
Go to settings, click on search and type in battery optimization, then click all apps, then click don't allow for each app you want notifications from. This solved my problem. I hope it solves yours.
Click to expand...
Click to collapse
Isn't that a bug in the platform? They can't seriously expect users to do this for all apps that they want notifications from? It's ridiculous.
davidmaxwaterman said:
Isn't that a bug in the platform? They can't seriously expect users to do this for all apps that they want notifications from? It's ridiculous.
Click to expand...
Click to collapse
Ya it’s driving me nuts! I have reset the phone and all but its not working! I even did all the setups with battery and notifications and none help!
Thank
Disable PowerGenie for Notification
Someone might post a precise guide, to disable, via ADB, PowerGenie, so all applications do not go sleepmode and notifications all arrive correctly. Thank you...