Phone is not recognized when plugged into computer... - Nexus 5 Q&A, Help & Troubleshooting

So I think something on my USB port has malfunctioned... it won't show up in the device manager when I plug it in.
I have tried the sticky thread on Diagnosing USB Driver and ADB issues in Windows. I have searched the forums and internet and tried lots of driver installs and restart this and that.
Recently this started when I wanted to flash Android 6.0 to my phone. During the install with NRT after each erase and flash it would say Waiting for device, and the only way I would get it to proceed was to plug the USB and plug it back in... Now running Android 6.0 it won`t even recognize my device and won`t pop up the menu to choose your usb connection setting.
I have two Nexus 7, one Nexus 7 (2013), and another Nexus 5... and they all work fine and get recognized by the computer.
Please help, and is this fixable?

Am I going to have to do some phone surgery and change out the charging assembly?...

Does it charge when plugged in?

It charges when plugged in... I guess 2 out of the 5 pins are working.

Spudsicles said:
It charges when plugged in... I guess 2 out of the 5 pins are working.
Click to expand...
Click to collapse
So you don't have a notification in the notification shade that says the phone is charging? There should be one that, when you tap it, opens up a dialog box to change it to a different connection.

jsgraphicart said:
So you don't have a notification in the notification shade that says the phone is charging? There should be one that, when you tap it, opens up a dialog box to change it to a different connection.
Click to expand...
Click to collapse
Yeah it charges and it shows that it's charging with the lightning bolt on the battery icon. But not like my other Nexus 5, it does not pops up that menu with the different options (charging only, MTP, etc).

Spudsicles said:
Yeah it charges and it shows that it's charging with the lightning bolt on the battery icon. But not like my other Nexus 5, it does not pops up that menu with the different options (charging only, MTP, etc).
Click to expand...
Click to collapse
The menu doesn't pop up automatically. You have to tap on the notification. Maybe you need to turn on USB debugging in the developer options?

jsgraphicart said:
So you don't have a notification in the notification shade that says the phone is charging? There should be one that, when you tap it, opens up a dialog box to change it to a different connection.
Click to expand...
Click to collapse
jsgraphicart said:
The menu doesn't pop up automatically. You have to tap on the notification. Maybe you need to turn on USB debugging in the developer options?
Click to expand...
Click to collapse
Tried it with debugging on and debugging off... still no dice.

Driver updates/Bad USB cable/bad USB port on the pc
Sent from my Nexus 5 using Tapatalk

beekay201 said:
Driver updates/Bad USB cable/bad USB port on the pc
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yup installed 4 different drivers, tried about 5 different usb cables, and tried the 3 usb ports on the pc... still no dice.
Bad usb port on the phone... no?!

If anyone is curious how I fixed this, I bought a charging port assembly to replace the one I have. I watched a YouTube on how to change this and changed it on my glass cook top... FIXED!

im also having this issue my device is on 6.0. anyone knows how to fix this issue?
Beamed from my Nexus 5

cheeze.keyk said:
im also having this issue my device is on 6.0. anyone knows how to fix this issue?
Beamed from my Nexus 5
Click to expand...
Click to collapse
You gotta change the charging port assembly... twas the only fix.

Related

Nexus 5 Is not seen on PC!

For some reason, my N5 can't be seen on my PC. It doesn't show up in device manager, and the phone itself doesn't prompt me for any kind of connection (mtp for example). I think its a driver issue, does anyone know a way to help?
Sent from my Nexus 5 using xda app-developers app
Same thing with me. But I screwed something up.. I was having trouble with the drivers so I used the first guide on theandroidsoul that was posted in the stickied how to unlock the bootloader thread. After I uninstalled the driver in device manager on my win7 computer like it says in step 3 of the guide my computer no longer detects my nexus5 or nexus4. They both charge but they aren't listen in device manager/no connection sound when I plug them in.
I have restarted my computer a few times. Made sure usb debugging was on in the developer options.Toggled MTP on and off. I also checked on another computer that it wasn't the usb cable.
Same here! anyway to get those old drivers back?
FirePoncho86 said:
For some reason, my N5 can't be seen on my PC. It doesn't show up in device manager, and the phone itself doesn't prompt me for any kind of connection (mtp for example). I think its a driver issue, does anyone know a way to help?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
FirePoncho86 said:
Same here! anyway to get those old drivers back?
Click to expand...
Click to collapse
Okay now this is weird. Anyone reading this must think I'm and idiot. I know for sure it wasn't working before. I used 3 different usb cables on both n4 and 5. I wiggled them and held them in place leaning in different directions just in-case the usb male end wasn't making the connection. I just tried the n4 one more time and it worked, then tried the n5 and that worked too.
AndrewJohansen said:
Okay now this is weird. Anyone reading this must think I'm and idiot. I know for sure it wasn't working before. I used 3 different usb cables on both n4 and 5. I wiggled them and held them in place leaning in different directions just in-case the usb male end wasn't making the connection. I just tried the n4 one more time and it worked, then tried the n5 and that worked too.
Click to expand...
Click to collapse
pfm
this is what i did to fix mine
first i uninstall all drivers
went to device manager when i had my nexus 5 hooked up and it show nexus 5 with a exclamation mark so i uninstall.but usb debug has to be on.
now disconnect phone and turn usb debugging off .
after u do that connect phone and click on storage and click on 3 dots on corner and select mtp and drivers shoud install and it should work.
its all i did. keep trying.after uninstalling drivers reboot pc too.
littlegreenalien said:
this is what i did to fix mine
first i uninstall all drivers
went to device manager when i had my nexus 5 hooked up and it show nexus 5 with a exclamation mark so i uninstall.but usb debug has to be on.
now disconnect phone and turn usb debugging off .
after u do that connect phone and click on storage and click on 3 dots on corner and select mtp and drivers shoud install and it should work.
its all i did. keep trying.after uninstalling drivers reboot pc too.
Click to expand...
Click to collapse
I tried this a couple of times! PTP but MTP isnt...
If anyone was playing around with NRT or other similar tool kits & had universal USB drivers installed to unlock, install custom recoveries & root, that could've "wrecked" other drivers & settings on it (Windows 7 ??) - one way to restore the connectivity to the N5 is to use MS's System Restore, go back to the earlier date - it should be successful restoration after it finished & reboot. Strange & hard to explain, but it worked & it was too late at night for me while helping out to work the logics behind it. The laptop normally see the N5 upon usb cable plugging in & open with the prompt to read the folders & files.
No matter what, usb debugging off & on, it was no good - only recognize the N5 when switched to Camera (PTP) mode & can only see 2 folders, normally - MTP or Media Device is the default setting & all the "SD" folders visible ...
Once reconnecting via usb cable, let it sit for 1 or 2 minutes so that the drivers can "wake" up and install & recognize the device(s).
Grrrrr, upon further checking with my old faithful HTC, the desktop OS seemed to have "corrupted" the USB drivers and now it is only reading it as a Removable Drive & not as HTC device.
I would go back & follow Littlegreenalien's steps to see what happen and then attempt a System Restore, time to brew up some coffee this weekend & deal with this minor challenge. Wondering if it's the new KitKat thing - and, sidenote, both N7 (2012) and N5 are generating random bug reports even on rooted stock rom & kernel. :cyclops:
Didn't think of a system restore! Man that's a good idea, I'll try it when I get home. My N5 also generated a bug report around when I was trying to fix this problem!
Sent from my Nexus 5 using xda app-developers app
littlegreenalien said:
this is what i did to fix mine
first i uninstall all drivers
went to device manager when i had my nexus 5 hooked up and it show nexus 5 with a exclamation mark so i uninstall.but usb debug has to be on.
now disconnect phone and turn usb debugging off .
after u do that connect phone and click on storage and click on 3 dots on corner and select mtp and drivers shoud install and it should work.
its all i did. keep trying.after uninstalling drivers reboot pc too.
Click to expand...
Click to collapse
This was the answer for me as well. All android drivers need to be uninstalled, then let the computer detect the N5 and install drivers
Sent from my Nexus 5 using Tapatalk 4
FirePoncho86 said:
Didn't think of a system restore! Man that's a good idea, I'll try it when I get home. My N5 also generated a bug report around when I was trying to fix this problem!
Click to expand...
Click to collapse
Let us know how it turned out, look at Window's Control Panel, do you see Portable Devices & under it, it should say Nexus 5, and click it to see the drivers (total of *.dll's and *.sys on my W7 Ultimate 32-bits OS)
Now that everything has been restored, "Auto Play" popped up after a pause of few seconds with usb making connections. Rebooted the laptop & now it's seeing the HTC again after auto reinstall drivers.
Just in case anyone, off-topic slightly, if anyone is playing with their Nexus 7 sideloading KitKat & small OTA patch, you should also see Android Device under the Control Panel & the Google Nexus 7 ADB Interface - with USB Debug enabled. But, with the Nexus 5 connected, it is showing "Google Nexus 4 ADB Interface" while showing it as N5 under Portable Devices ... what the heck !
I'm going to leave it alone for the time being, if it ain't broke & is working, leave it alone & let it be. Call me lazy, TGIF - not going to go thru the routines of uninstalling drivers, rebooting & all that and ruin the webcam, camera & other usb drivers loaded on the laptop. I can run ADB and Fastboot commands, etc. just fine now.
The simplest and shortest way to connect google nexus5 with PC as MTP(Media device)
FirePoncho86 said:
For some reason, my N5 can't be seen on my PC. It doesn't show up in device manager, and the phone itself doesn't prompt me for any kind of connection (mtp for example). I think its a driver issue, does anyone know a way to help?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
When I plugged it, there wasn't any yellow exclamation mark within Device Manager. So for me, the drivers were OK. But the device was not listed within my Eclipse DDMS. After a little bit of searching, it was just an option to change in the device settings. By default, the Nexus 5 USB computer connection is in MTP mode (Media Device).
What you have to do is:
Unplug the device from the computer
Go to Settings -> Storage.
In the ActionBar, click the option menu and choose "USB computer connection".
Then select Media device(MTP) or Camera(PTP) based on your requirement...
Plug the device and you should have a popup on the device allowing you to accept the computer's incoming connection..
I hope this will help!

[Issue] Please help, Nexus 5 not showing up at all in windows.

By this I mean, that it does not show up AT ALL, not even as a generic device with a yellow exclamation mark (which usually happens when there is a driver issue). I can't installed the driver obviously because device manager has no entry that matches my device. I tried all kinds of cables, and my friends Nexus 5, which works fine with the cable I am using with mine, somehow mine will *NOT* get detected by my computer at all. PLEASE HELP, I am unable to upload anything to it because of this issue.
TjPhysicist said:
By this I mean, that it does not show up AT ALL, not even as a generic device with a yellow exclamation mark (which usually happens when there is a driver issue). I can't installed the driver obviously because device manager has no entry that matches my device. I tried all kinds of cables, and my friends Nexus 5, which works fine with the cable I am using with mine, somehow mine will *NOT* get detected by my computer at all. PLEASE HELP, I am unable to upload anything to it because of this issue.
Click to expand...
Click to collapse
You could just google lg nexus 5 drivers and find them and install or try Koush universal drivers, same just google. Hope this helps
Have you tried rebooting your phone and computer? Tried a different USB port?
ADB and fastboot have different device IDs, is the phone recognized when it's in fastboot mode (the bootloader)?
TjPhysicist said:
By this I mean, that it does not show up AT ALL, not even as a generic device with a yellow exclamation mark (which usually happens when there is a driver issue). I can't installed the driver obviously because device manager has no entry that matches my device. I tried all kinds of cables, and my friends Nexus 5, which works fine with the cable I am using with mine, somehow mine will *NOT* get detected by my computer at all. PLEASE HELP, I am unable to upload anything to it because of this issue.
Click to expand...
Click to collapse
Settings > Storage > Hit the 3 dots icon > USB computer connection > MTP is checked?
Check also the Android debugging into Developer options.
I had the same problem some time ago, have you checked Device Manager>View>"Hidden Devices"? I'm not sure about the english name of "Hidden Devices", but you will figure it out.
RubbleTea said:
You could just google lg nexus 5 drivers and find them and install or try Koush universal drivers, same just google. Hope this helps
Click to expand...
Click to collapse
If you read any of the instructions for installing drivers, it asks you to go to the device manager and find the entry corresponding to your device so you can assign it the correct driver. However the device manager table does not change *at all* when I plug my phone.
X-15 said:
Have you tried rebooting your phone and computer? Tried a different USB port?
ADB and fastboot have different device IDs, is the phone recognized when it's in fastboot mode (the bootloader)?
Click to expand...
Click to collapse
It's not recognised at all in any mode, the device manager table does not change at all regardles of anything I do. In bootloader mode however, i get the "ping" noise that usually happens when a device is recognised as plugged in by windows, but nothing happens after that, I don't even have an entry in the device manager to correspond with it, all i get is "generic USB hub" entries.
Primokorn said:
Settings > Storage > Hit the 3 dots icon > USB computer connection > MTP is checked?
Check also the Android debugging into Developer options.
Click to expand...
Click to collapse
yes. tried with and without ADB.
Haenz said:
I had the same problem some time ago, have you checked Device Manager>View>"Hidden Devices"? I'm not sure about the english name of "Hidden Devices", but you will figure it out.
Click to expand...
Click to collapse
Yea, tried that, still a no go.
I think possibly there could be a damaged USB pin. If other nexus 5 devices connect ok
Sent from my Nexus 5 using Tapatalk
It could be the wire
Hi,
Have you tried a different USB cable? I had the power still work and the data fail on a wire that my nexus 7 came with. A standard USB cable has 4 wires. 2 power wires ( 5v DC + and - ) and 2 data wires. Some USB cables are power only and they are missing the data wire pair so make sure your using a wire that supports data connections.
kurt9678 said:
Hi,
Have you tried a different USB cable? I had the power still work and the data fail on a wire that my nexus 7 came with. A standard USB cable has 4 wires. 2 power wires ( 5v DC + and - ) and 2 data wires. Some USB cables are power only and they are missing the data wire pair so make sure your using a wire that supports data connections.
Click to expand...
Click to collapse
I think you're on the right track, only he has tried other cables and another Nexus 5 with success, so I think it's the same issue, but in the phone's USB socket.
It isn't software on the phone as he tried bootloader too. It *could* still be driver related, but unlikely I think. I suppose we need to try another computer
usb otg
rootSU said:
I think you're on the right track, only he has tried other cables and another Nexus 5 with success, so I think it's the same issue, but in the phone's USB socket.
It isn't software on the phone as he tried bootloader too. It *could* still be driver related, but unlikely I think. I suppose we need to try another computer
Click to expand...
Click to collapse
Sorry about that I must have been reading too fast.
One way to test the pins would be to use a USB-OTG with a flash drive or one of those cool flash drives that have a male micro-usb connection.
Sometimes its best to go for Wug's Root Toolkit v1.8.4 because it is very good at walking thru many driver options and such that cause problems.
Sent from my Nexus 5 using XDA Premium 4 mobile app
TjPhysicist said:
By this I mean, that it does not show up AT ALL, not even as a generic device with a yellow exclamation mark (which usually happens when there is a driver issue). I can't installed the driver obviously because device manager has no entry that matches my device. I tried all kinds of cables, and my friends Nexus 5, which works fine with the cable I am using with mine, somehow mine will *NOT* get detected by my computer at all. PLEASE HELP, I am unable to upload anything to it because of this issue.
Click to expand...
Click to collapse
Do you have any emulator software on your machine? I had similar issue when i was using Bluestacks - android emulator on Windows.

[Q] Nexus 5 doesn't realize it's connected to PC

I've seen many solutions for the reverse, but not for this problem.
I've got my Nexus 5 connected to my PC right now. I'm trying to copy files off of it, but the Nexus doesn't realize it's connected to the PC. With Android debugging on, Windows realizes there's an "Unknown USB Device" connected, but Android doesn't recognize the computer is connected at all. I've tried the other computer in our house and had the same issue.
I'm running on 4.4.2, so it shouldn't be something too out there, but I can't figure out what else to do.
On the other PC, did you use a different cable?
Sent from my Nexus 5 using Tapatalk
rootSU said:
On the other PC, did you use a different cable?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Using a different cable I was able to get the Tethering options to show up. Activating Tethering, the Nexus 5 was recognized as a "USB Composite Device". Trying to manually specify the USB driver to use hasn't changed anything.
With the different cable, deactivate tethering then delete the device in device manager. See if anything else shows up. Could be cable issue, could be phone port issue
Sent from my Nexus 5 using Tapatalk
Got it working. At some point I unchecked both the MTP and PTP connection options, but for whatever reason plugging the phone back into the computer didn't make the notification pop up. I had to go to Settings -> Storage -> (menu) USB computer connection in order to turn it back on.
Sorry for the trouble.

New modal dialog appears when connected to USB in car

Ever since the Oreo update my phone displays a modal dialog when I connect to the USB port in my Subaru for charging. The dialog suggests that the phone resources can't be accessed and that I should download a samsung app (the one you use to port data to a new phone). All I want is to charge the phone like I've been doing for the past 6 months. It's inconvenient because I have to wake up the phone and hit OK to dismiss the dialog box. Is there any way to tell the phone to just use the USB for charging only by default? I tried changing to charge phone only in the drop down notification panel but it doesn't stick for the next session. I looked through the very extensive list of settings and couldn't find anything relevant. I know that I could try to find a cable that offers charging only or perhaps connect the phone to a cigarette style charger. These are inconvenient as I already have the appropriate USB-C cable and charging port. Am I missing the setting or solution? Thank you.
Here is a picture of the annoying message that recently appeared on my phone after updating the OS. The message appears when connecting my phone to my car's USB port for charging. Does anyone know how to stop this message from coming up? Thanks.
Have you tried plugging it in, acknowledging the popup, then switching usb mode to charge-only? It should remember that mode for future plug-ins.
xpersimmon said:
Here is a picture of the annoying message that recently appeared on my phone after updating the OS. The message appears when connecting my phone to my car's USB port for charging. Does anyone know how to stop this message from coming up? Thanks.
Click to expand...
Click to collapse
I get that same message when I plug into the airplane media system USB to charge. I just switch USB option to charge and it goes away.
eregev said:
Have you tried plugging it in, acknowledging the popup, then switching usb mode to charge-only? It should remember that mode for future plug-ins.
Click to expand...
Click to collapse
I tried the same thing to see if it would work and it doesn't save your preference. Tested via both the notification and via developer options.
mjones73 said:
I tried the same thing to see if it would work and it doesn't save your preference. Tested via both the notification and via developer options.
Click to expand...
Click to collapse
Let's see if it works for OP.
eregev said:
Have you tried plugging it in, acknowledging the popup, then switching usb mode to charge-only? It should remember that mode for future plug-ins.
Click to expand...
Click to collapse
Yes, good suggestion. I tried that but the setting isn't sticky (it asks everytime).
rsfinsrq said:
I get that same message when I plug into the airplane media system USB to charge. I just switch USB option to charge and it goes away.
Click to expand...
Click to collapse
Yes, extra fiddling with my phone in this way is inconvenient and unsafe while driving.
It is a rather inconvenient, and annoying, situation.
Drunkula said:
It is a rather inconvenient, and annoying, situation.
Click to expand...
Click to collapse
One of the things that bugs me about Samsung is that the number of settings available are enormous but many don't work the way I want.
This seems like a simple problem that was recently introduced. I guess I need a charging only cable....

My Pc Won't Recognize Vivo Nex S

Hey guys,
I have an issue that's been frustrating me. I can't connect my Vivo to my pc. I should be fine because I did everything. I uploaded the newest driver (I believe), I downloaded Vivo Assistant to
pc and I turned on USB debugging. When I put on the cable to the phone it does nothing other than charging.
Am I missing something? I'd appreciate any help!
Thanks1
Have you enable under developer setting-select usb configuration-media transfer protocol (MTP)??
By default it's only for charging,actually all the smartphone by default is charging selected and every user must change it to MTP and so pc can recognized it as hard drive.
Sent from my iPad using Tapatalk
paatha13 said:
Have you enable under developer setting-select usb configuration-media transfer protocol (MTP)??
By default it's only for charging,actually all the smartphone by default is charging selected and every user must change it to MTP and so pc can recognized it as hard drive.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Yeah, I did actually. My phone is the global version. Can that be the issue?
Alaaddinsarac said:
Yeah, I did actually. My phone is the global version. Can that be the issue?
Click to expand...
Click to collapse
Just to clarify situation.
Did you do what I've suggested and still your pc does not recognize your phone??
Did you tried different usb cable or different usb port on pc and still nothing??
This has nothing to do with global or any region parameter.
It's simple how every android device works.
Sent from my iPad using Tapatalk
See if when you connect to pc there's a message in notification center asking how you want to use USB connection. Select file transfer. You access this notification by sliding down from the top of the phone screen edge.
Also, unlock the phone before you connect to pc.
paatha13 said:
Just to clarify situation.
Did you do what I've suggested and still your pc does not recognize your phone??
Did you tried different usb cable or different usb port on pc and still nothing??
This has nothing to do with global or any region parameter.
It's simple how every android device works.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Yeah, I did what you suggested but sadly didn't work. I have used a different cable but haven't used a different pc. Maybe I should try that.
Saloei said:
See if when you connect to pc there's a message in notification center asking how you want to use USB connection. Select file transfer. You access this notification by sliding down from the top of the phone screen edge.
Also, unlock the phone before you connect to pc.
Click to expand...
Click to collapse
The problem is, I don't get a notification. I get nothing. It just starts charging.
Thanks for the help anyways!
Alaaddinsarac said:
The problem is, I don't get a notification. I get nothing. It just starts charging.
Thanks for the help anyways!
Click to expand...
Click to collapse
Remove MTP or your device from Device Manager and give it another go.

Categories

Resources