Related
Inside the folder DCIM /.thumbnails there is a file .Thumbdata3 of 710MB!
I tried to delete it but it always returns the same size.
I also tried to delete all the photos from the DCIM folder but nothing has changed!
How is it that the file has a size so big?
MarkAndroid said:
Inside the folder DCIM /.thumbnails there is a file .Thumbdata3 of 710MB!
I tried to delete it but it always returns the same size.
I also tried to delete all the photos from the DCIM folder but nothing has changed!
How is it that the file has a size so big?
Click to expand...
Click to collapse
That's probably the thumbnail data for your pictures. I'm assuming you have quite a few...?
I deleted all the images.
The folder .thumbnails no contains preview as I deleted everything.
There remains only the file to 711 MB
MarkAndroid said:
I deleted all the images.
The folder .thumbnails no contains preview as I deleted everything.
There remains only the file to 711 MB
Click to expand...
Click to collapse
As the first reply already stated, this is a thumbnail file that is generated on the basis of all pictures on your device. Deleting all thumbnails doesn't really help, because the thumbnail cache will regenerate itself. If you want to diminish it in terms of size, you'll have to remove the actual pictures on your device (be it wallpapers, family pictures, Reddit downloads or porn). Only that will lessen the numbers of thumbnails generated and thus the size of this file.
As I said I deleted all the real pictures and not just the thumbnails!
When I open the gallery there is no picture or video!
I also raised the MicroSD to make sure there were no photographs or video to generate thumbnails.
Yes, I see what you mean. I have two, each about 600 Mb, one from 08/07/2012 and one from 19/10/2012. These appear to be the Thumbnail files from the media players.. So until you clear the librarycache from those, they'll keep reappearing.
I also had two files, then deleting all reappeared only one from 711MB!
You have lots of photos and videos?
MarkAndroid said:
I also had two files, then deleting all reappeared only one from 711MB!
You have lots of photos and videos?
Click to expand...
Click to collapse
About 40gb internal, and another 40ish on SD's.
We are different!
My internal memory 45GB free!
MicroSD removed
Yes, quite obviously, you are different. Won't get you a Nobel Prize.
Did you clear the media player's data yet? I have device pretty chock full with all kinds of graphics and videos, and on the MicroSD, the thumbnails file is only slightly less than 12 MB.
ShadowLea probably has a lot more.....errrmmm...shadowy material than me, so I dare not compare us directly.
It seems likely though that you just had a lot of material to be indexed previously, and those caches are never emptied, neither are they touched upon a reinstall. You'll need to empty them by hand yourself.
Yes, obviously we're different. :cyclops:
MartyHulskemper said:
ShadowLea probably has a lot more.....errrmmm...shadowy material than me, so I dare not compare us directly.
Click to expand...
Click to collapse
Well... I'm not paying for my Eweka payserver in the spirit of charity.
MartyHulskemper said:
Yes, quite obviously, you are different. Won't get you a Nobel Prize.
Did you clear the media player's data yet? I have device pretty chock full with all kinds of graphics and videos, and on the MicroSD, the thumbnails file is only slightly less than 12 MB.
ShadowLea probably has a lot more.....errrmmm...shadowy material than me, so I dare not compare us directly.
It seems likely though that you just had a lot of material to be indexed previously, and those caches are never emptied, neither are they touched upon a reinstall. You'll need to empty them by hand yourself.
Click to expand...
Click to collapse
How can I manually clear the cache?
Usually through the settings in the apps themselves.
OK. So what application should I see? Gallery app or all photos and videos app? (Example QuickPic, Mxplayer)
All of them.
MarkAndroid said:
Inside the folder DCIM /.thumbnails there is a file .Thumbdata3 of 710MB!
I tried to delete it but it always returns the same size.
I also tried to delete all the photos from the DCIM folder but nothing has changed!
How is it that the file has a size so big?
Click to expand...
Click to collapse
I had the same problem...my files was 1.6GB. I believe it has to do with thumbnails database off all pictues that have been on your phone or gallery, and even if you delete it, they keep track of the all and then recreates the thumbnails file.
My solution was to create a empty folder with the exact same name of the file, in the same location (after deleting the big file first)...did not need to change permissions or anything, just an plain empty folder with the same name replacing the file. I´ve rebooted several times/took lots of pictures and seems to prevent the file to re-create. Has worked so far.
Hope that helps
It seems to work!
Since I created two folders with the name of the file .thumbdata are no longer created the two large files and does not create even the thumbnails!
THANKS
MarkAndroid said:
It seems to work!
Since I created two folders with the name of the file .thumbdata are no longer created the two large files and does not create even the thumbnails!
THANKS
Click to expand...
Click to collapse
Any abnormalities with your device since? Like opening the camera app, taking photos, accessing Gallery, and FCs?
I noticed this type of behavior back with my Motorola DROID. I realized that when I performed Factory resets it would not delete these files off of the SDCard, an I had 4 or 5 of them (when I was trying every ROM under the sun before CM7 was released).
I finally figured out that just deleting them would allow the apps to recreate what they needed - but yeah, some photos that I had moved to a 'hidden' location still had thumbnails showing. I finally figured out what ShadowLea is saying - you have to clear the cache components of the applications themselves and then let them rebuild. From there it is a piece of cake.
solved for Galaxy S3
Hello,
I had the same problem on my Samsung S3. The file was allways created with 1,74 GB and growed. when i deleted it by hand it was created a few minutes later again.
Here the solution that worked for me
1) copy file name
2) delte the file
3) create a folder with the filename (not a file!) *
4) take away all possible permissions for this folder (with total commander for andriod for example)
After that my camera and my picture viewer still works fine. the only "problem" i have is that i dont see a preview of my old pictures in the down left corner of the camera app.
*I also tried to create a file with the name and took the permissions from it but it was overwriten by the camera anyway.
cheers!
[Q] Where does VSCOCam store its photos?? It's "hiding" 1000+ of my photos!!
Specs:
Nexus 5 | Android 5.0.1
unrooted
Apps used to diagnose:
Mac - Android File Viewer
Android - X-plore, ES File Explorer
Hello everyone,
Sorry for the wall of text, long time lurker, first time posting at XDA here, hope to find a solution after days of trying on my own... I am HEARTBROKEN by vscocam on Android... :crying:
I've been using VSCOCam for 80% of my photos on my Nexus5 for the last year and half, I've taken thousands of photos and I want to back them up. The app works as follows:
Take photo using app > photo stored in internal app library > edit photo > export to android photo library (VSCOcam folder)
The VSCOCam folder is located inside /sdcard/DCIM/, but it only stores the exported/edited photos that you chose to export from the app. I cannot for the life of me find the "internal library" folder for the photos, I looked and looked and had no luck finding where the photos or any hints of the app dir itself... only the exported photos. When I looked around online apparently the iOS version has a backup feature for the internal app library when connected to iTunes, Android version ONLY has the "export" button within the app to act as a backup feature. Well that's not going to work because:
1. No select all (ctrl/cmd + A)function. I will not spend hours check marking and scrolling through thousands of thumbnails individually... makes me shudder thinking about it.
2. I will essentially be saving my photos twice or more on the phone, VSCOcam doesn't overwrite existing or even ask, it creates duplicates next to eachother.
3. Exported photos from the app loses all metadata... this one I could afford to lose but it'd be nice to have a date it was taken and not date it was exported.
In my desperation I even chatted with the costumer service staff of the company, no luck, no solution. Only export button. Apparently my cases is very isolated as I can't find anyone with the same problem as I do.... maybe I'm not that bright. :silly:
Even with my limited IT skills, I firmly believe There has to be a folder that stores all the jpg as they're taken by the camera. Instagram does it and so does almost every photo apps out there. I just need to locate that dir... Am I looking in the wrong places? Do I need to root? Please give me some advice on this!!
TL;DR - VSCOCam app is holding thousands of my photos, I can't find the directory that they're stored in. VSCO is telling me "there is no internal app folder." and tell me to spend hours exporting each one manually. I don't want to hate VSCOCam, it rocks, but this is breaking my heart!!!
mobscene8859 said:
Specs:
Nexus 5 | Android 5.0.1
unrooted
Apps used to diagnose:
Mac - Android File Viewer
Android - X-plore, ES File Explorer
Hello everyone,
Sorry for the wall of text, long time lurker, first time posting at XDA here, hope to find a solution after days of trying on my own... I am HEARTBROKEN by vscocam on Android... :crying:
I've been using VSCOCam for 80% of my photos on my Nexus5 for the last year and half, I've taken thousands of photos and I want to back them up. The app works as follows:
Take photo using app > photo stored in internal app library > edit photo > export to android photo library (VSCOcam folder)
The VSCOCam folder is located inside /sdcard/DCIM/, but it only stores the exported/edited photos that you chose to export from the app. I cannot for the life of me find the "internal library" folder for the photos, I looked and looked and had no luck finding where the photos or any hints of the app dir itself... only the exported photos. When I looked around online apparently the iOS version has a backup feature for the internal app library when connected to iTunes, Android version ONLY has the "export" button within the app to act as a backup feature. Well that's not going to work because:
1. No select all (ctrl/cmd + A)function. I will not spend hours check marking and scrolling through thousands of thumbnails individually... makes me shudder thinking about it.
2. I will essentially be saving my photos twice or more on the phone, VSCOcam doesn't overwrite existing or even ask, it creates duplicates next to eachother.
3. Exported photos from the app loses all metadata... this one I could afford to lose but it'd be nice to have a date it was taken and not date it was exported.
In my desperation I even chatted with the costumer service staff of the company, no luck, no solution. Only export button. Apparently my cases is very isolated as I can't find anyone with the same problem as I do.... maybe I'm not that bright. :silly:
Even with my limited IT skills, I firmly believe There has to be a folder that stores all the jpg as they're taken by the camera. Instagram does it and so does almost every photo apps out there. I just need to locate that dir... Am I looking in the wrong places? Do I need to root? Please give me some advice on this!!
TL;DR - VSCOCam app is holding thousands of my photos, I can't find the directory that they're stored in. VSCO is telling me "there is no internal app folder." and tell me to spend hours exporting each one manually. I don't want to hate VSCOCam, it rocks, but this is breaking my heart!!!
Click to expand...
Click to collapse
you will need root for this
the photos are in "/data/data/com.vsco.cam/files/images"
joanthanmajh said:
you will need root for this
the photos are in "/data/data/com.vsco.cam/files/images"
Click to expand...
Click to collapse
Oh wow thank you for this!!! I knew it!! :good:
I will try and root my phone tonight. I'll be following this guide.
So I guess after I root, I'm able to view the folders that were previously restricted using Android File Transfer?
mobscene8859 said:
Oh wow thank you for this!!! I knew it!! :good:
I will try and root my phone tonight. I'll be following this guide.
So I guess after I root, I'm able to view the folders that were previously restricted using Android File Transfer?
Click to expand...
Click to collapse
i dont use android file transfer but you should be able to use es file explore to copy the photos to another folder that android file transfer can see
I'm rooted on android 5.1 and in ES File Explorer, cannot see com.vsco.cam in /data/data
I've searched for vsco, case insensitive, in root /
And only found the export directory!
Have they changed their storage? In effect, I can't even find the app!!
Bump!
I'm having the same problem. I really need to free up some space on my device, so I want to pull all my photos but I can't find them anywhere. LG Optimus 4X HD (P-880) with root access. I've checked the locations mentioned above, but with no luck. Any help would be awesome!
Up! I have the same problem than Falcon. I want to free some space but can't find the photos anywhere!
Bumping because I'd also like to extract photos that I've taken with VSCO. Although my problem is a little different, VSCO just crashes every time I try to open it and it only started happening the day after I started taking photos with it. The customer service couldn't help much except tell me that CM is an unofficial Android release and their app isn't optimized for it
OnePlus One
Android 6.0.1
CM13.0-20160419-SNAPSHOT-ZNH0EAO2O0-bacon
Has anybody found a descent solution for this problem?
Vsco is a great for the filters but the android-app is horrible. Why can't we just export the original photo's or at least locate them on our device.
Moto G, Android 5.1, unrooted
I had to reset my phone. I then reloaded the camera photos I had taken before into dcim/camera. When I look in the gallery there are no thumbnails of these photos.
How can I get the phone to recreate the thumbnails?
Thanks.
Hal
halteach said:
I had to reset my phone. I then reloaded the camera photos I had taken before into dcim/camera. When I look in the gallery there are no thumbnails of these photos.
How can I get the phone to recreate the thumbnails?
Thanks.
Hal
Click to expand...
Click to collapse
Probably just takes some time to generate them, if it's a TON of photos.
halteach said:
I had to reset my phone. I then reloaded the camera photos I had taken before into dcim/camera. When I look in the gallery there are no thumbnails of these photos.
How can I get the phone to recreate the thumbnails?
Thanks.
Hal
Click to expand...
Click to collapse
Have you tried restarting your phone?
Japultra said:
Have you tried restarting your phone?
Click to expand...
Click to collapse
yes. did nothing.
hal
ingenious247 said:
Probably just takes some time to generate them, if it's a TON of photos.
Click to expand...
Click to collapse
not a ton, a few hundred. several days on no thumbnails.
hal
halteach said:
I had to reset my phone. I then reloaded the camera photos I had taken before into dcim/camera. When I look in the gallery there are no thumbnails of these photos.
How can I get the phone to recreate the thumbnails?
Thanks.
Hal
Click to expand...
Click to collapse
You could try this Settings > Applications > Application Manager> All. Look for Media Storage and go into and hit Clear Data. It should rebuild the database, you may have to restart to trigger the database rebuild.
The Gallery not refreshing seems to be a common problem across devices and Android versions, to some extent. I assume this is more Android version related that device specific.
My situation: I am on a Samsung Note 4 with ~stock (MODestRom X), Android 6.0.1. The Gallery app (and Snap Gallery) would only show me a few folders and pictures from within my <SDcard>/DCIM/<many folders including Camera>. New pictures would go into the Camera folder and show up in the Gallery, but existing pictures in the Camera folder, and most all the other folders, would not show up. I find no new posts on this issue in the last year or so.
The fix that worked for me: On the SD card, rename DCIM to DCIM1. At that point, DCIM1 started to get indexed properly. I renamed it back to DCIM so that new camera shots would go into their proper default home (<SDcard>/DCIM/Camera) and I didn't end up with a parallel Camera folder.
Other stuff I tied that DID NOT HELP:
Reboot
Applications Manager > Gallery > Clear cache and data
I found a .nomedia file at the top of the SD card. Deleting it did not help. No .nomedia files within the DCIM tree.
Hooked it up to my computer and synched in a new .mp3 file, hoping this would trigger a media scan. No help.
Looked for media scanner apps in the App store. Did not try, but most reviews said Fail, and none I found specified what Android versions they were said to work on.
Waited a few days.
Swore.
Googled XDA and found almost no recent postings, so I responded to this one.
I did NOT try moving the pictures off and back onto the SD card.
May this post help someone else!
Hi folks...
I've just taken a photo and before I actually closed my camera app, I deleted the photo by accident, and because I then came out of the camera app, I had no way to undo the deletion.
I have tried all the usual recovery tools, but nothing seems to find that photo - it just finds hundreds of others I deleted ages ago.
Do you think it would have not stored anywhere for me to recover it because I deleted it before I close the app?
Or do you think I could recover it if I rooted my Pixel?
Thanks in advance
arsehoyle said:
Hi folks...
I've just taken a photo and before I actually closed my camera app, I deleted the photo by accident, and because I then came out of the camera app, I had no way to undo the deletion.
I have tried all the usual recovery tools, but nothing seems to find that photo - it just finds hundreds of others I deleted ages ago.
Do you think it would have not stored anywhere for me to recover it because I deleted it before I close the app?
Or do you think I could recover it if I rooted my Pixel?
Thanks in advance
Click to expand...
Click to collapse
No there isn't a way to do so just because u didn't close the app, HOWEVER, if you root your phone and download any kind of undelete or disk digger app you may be able to recover it but I believe most of these apps require having a second storing option like external SD which we obviously don't have. You can try it but no guarantee
Hello,
Recently upgraded to S22 Ultra from S22 and have nothing but issues.
Discovered that there were multiple "camera roll" "screenshoot" "dcim" etc.. folders at first I thought it was just folders from older phones but it wasn't. There were photos from 1 day spread throughout all the "camera roll" folders so I combined them. That somehow filled up my storage and has caused duplicates and caused issues with the apps that create their own folders.
So I can undo what I've done and hopefully fix the problem now and for future upgrades, could you please tell me where all the various photo folders should be saved? When I combined the duplicate folders I then moved them all under Samsung Gallery.
Hope that makes sense.
Most items are natively stored in the 'DCIM' folder (e.g., screenshots, or pictures/videos that you took ON the device).
However different applications often use their own folders in which to store media. Some 'may' provide you the option to remap the path to a folder of your choice.
However, if you want to see where a picture is stored by folder name, open 'Gallery' and go to 'Albums'.
AHE_XDA said:
Most items are natively stored in the 'DCIM' folder (e.g., screenshots, or pictures/videos that you took ON the device).
However different applications often use their own folders in which to store media. Some 'may' provide you the option to remap the path to a folder of your choice.
However, if you want to see where a picture is stored by folder name, open 'Gallery' and go to 'Albums'.
Click to expand...
Click to collapse
Hi, the folders with similar names have been created by the device I'm not referring to any albums within Samsung Gallery I've created. The issue is with what this device is doing, I first located them in Samsung Files on the device and also in OneDrive via the website not the OneDrive app.
There are multiple dcim folders, multiple folders labelled camera, camera roll etc.. at first I thought they were folders from previous devices, but when you take say 20 photos in a day they are spread throughout these various camera roll folders not just in one.
Hi, I only see one DCIM folder in my S22 Ultra. Are you saying that you have multiple folders with the same name? How many of them? Are you using multiple photo applications, like the GCam ported application and the stock one, and others? Are you in stock android? Rooted?
kkvvdd said:
Hi, the folders with similar names have been created by the device I'm not referring to any albums within Samsung Gallery I've created. The issue is with what this device is doing, I first located them in Samsung Files on the device and also in OneDrive via the website not the OneDrive app.
There are multiple dcim folders, multiple folders labelled camera, camera roll etc.. at first I thought they were folders from previous devices, but when you take say 20 photos in a day they are spread throughout these various camera roll folders not just in one.
Click to expand...
Click to collapse
That is not normal behavior. The way the S22 Ultra handles images taken by both the default Camera and Expert RAW apps is the same as the S22+ and S22. It creates only one DCIM folder with Camera, Expert RAW, and Screenshot subfolders. Apps like Facebook, Video Editor, AR Emoji camera will also build their own subfolders within DCIM. Google Messages, Instagram, Facebook Messenger, Whatsapp, Office Lense, put their respective folders in the Pictures folder which is at the same level as DCIM.
Try resetting the camera app settings.
Camera - > Settings->Reset settings (3rd from the bottom).
If that doesn't work backup all of your important files (documents, photos, videos, etc.) to your computer and factory reset it. Don't restore from a backup. Once you have confirmed that it is working properly, you copy your files back. When reinstalling apps pay attention to the behavior after each installation. There is still the possibility of a third party app may be the cause.
Yes, I know that it's tedious, but it will either fix it, or help you identify what is causing the problem.
Marcelocohenarg said:
Hi, I only see one DCIM folder in my S22 Ultra. Are you saying that you have multiple folders with the same name? How many of them? Are you using multiple photo applications, like the GCam ported application and the stock one, and others? Are you in stock android? Rooted?
Click to expand...
Click to collapse
Hi, yes so more than one Dcim, more than one camera roll etc.. at first I thought they were from my previous devices but when I take photos, one days worth of photos is spread across the say camera roll folders which just makes it more confusing to workout how to fix.
Nothing out of the ordinary, everything's stock standard that automatically is on the device. I've had nothing but trouble since upgrading so many other issues but would like to sort this one if I can.
gernerttl said:
That is not normal behavior. The way the S22 Ultra handles images taken by both the default Camera and Expert RAW apps is the same as the S22+ and S22. It creates only one DCIM folder with Camera, Expert RAW, and Screenshot subfolders. Apps like Facebook, Video Editor, AR Emoji camera will also build their own subfolders within DCIM. Google Messages, Instagram, Facebook Messenger, Whatsapp, Office Lense, put their respective folders in the Pictures folder which is at the same level as DCIM.
Try resetting the camera app settings.
Camera - > Settings->Reset settings (3rd from the bottom).
If that doesn't work backup all of your important files (documents, photos, videos, etc.) to your computer and factory reset it. Don't restore from a backup. Once you have confirmed that it is working properly, you copy your files back. When reinstalling apps pay attention to the behavior after each installation. There is still the possibility of a third party app may be the cause.
Yes, I know that it's tedious, but it will either fix it, or help you identify what is causing the problem.
Click to expand...
Click to collapse
Hi, I've had to factory reset over 30 times as I have so many issues, not just this photo folder issue. When I first got the device and setting it up as per usual encountered errors.
Did a factory reset via the settings and when the phone was turned back on it wasn't completely reset, tried again and a few more things were reset but again not all.
Had to do a black screen reset (sorry dont know what thats called) and that helped a lot more but it was still not a completly reset device.
I've tried not signing into anything and setting up as a new user, didn't solve anything, I've signed in as you go and that hasn't worked either. I've installed all apps manually, not from backup, and still have issues (I only have like 20 apps most are just standard or the bank). I've had an authorised technician remove and reinstall the software, and that didn't solve anything. They were stumped as they can replicate all of my issues but weren't able to fix them.
I've been battling with this since I got it and have had to make do but it's basically an expensive piece of plastic/glass at this point.
I haven't tried specifically what you've suggested about the camera, so I will give that a go.
kkvvdd said:
Hi, I've had to factory reset over 30 times as I have so many issues, not just this photo folder issue. When I first got the device and setting it up as per usual encountered errors.
Did a factory reset via the settings and when the phone was turned back on it wasn't completely reset, tried again and a few more things were reset but again not all.
Had to do a black screen reset (sorry dont know what thats called) and that helped a lot more but it was still not a completly reset device.
I've tried not signing into anything and setting up as a new user, didn't solve anything, I've signed in as you go and that hasn't worked either. I've installed all apps manually, not from backup, and still have issues (I only have like 20 apps most are just standard or the bank). I've had an authorised technician remove and reinstall the software, and that didn't solve anything. They were stumped as they can replicate all of my issues but weren't able to fix them.
I've been battling with this since I got it and have had to make do but it's basically an expensive piece of plastic/glass at this point.
I haven't tried specifically what you've suggested about the camera, so I will give that a go.
Click to expand...
Click to collapse
If a factory reset is not working, it sounds like the recovery partition is corrupted. Have you attempted a factory reset using the power on, volume up method?
1. Completely power the phone off.
2. Simultaneously press and hold the power and volume up buttons until you see the Samsung logo. This will put you into Recovery mode.
3. Using the volume down button, scroll down to select Wipe data/factory reset and press the power button.
4. Select yes to confirm your choice.
It will may ask you for your Google account password. If it does, enter it. It should then run you through the reset process. The difference with using this method instead of doing from settings, is that it should download a fresh image.
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
kkvvdd said:
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
Click to expand...
Click to collapse
There is absolutely nothing wrong with your phone.
Have you enabled Sync between OneDrive and Samsung Gallery?
If so, turn it OFF.
There is only one DCIM folder in a phone, and the Camera folder is inside of it. On Samsung phones, even the Screenshot folder is inside DCIM by default, but you have the choice of changing its location.
Hi, there is actually a lot wrong with the phone not just this. Which has all been proven by an authorised Samsung technician who has been able to replicate bit not fix any of the issues, unfortunately it's been like this since day one and I'm not getting very far with Samsung so I am trying to fix what I can so it's more usable than an expensive piece of plastic/glass.
But thank you for being so polite and helpful, it makes joining a forum and asking for help so much less daunting.
gernerttl said:
If a factory reset is not working, it sounds like the recovery partition is corrupted. Have you attempted a factory reset using the power on, volume up method?
1. Completely power the phone off.
2. Simultaneously press and hold the power and volume up buttons until you see the Samsung logo. This will put you into Recovery mode.
3. Using the volume down button, scroll down to select Wipe data/factory reset and press the power button.
4. Select yes to confirm your choice.
It will may ask you for your Google account password. If it does, enter it. It should then run you through the reset process. The difference with using this method instead of doing from settings, is that it should download a fresh image.
Click to expand...
Click to collapse
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
kkvvdd said:
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
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Some apps do put folders in the Pictures folder.
Just to be clear. When you open My Files and go to the Internal storage, how many DCIM folders are there? There should only be one. If there is, then your phone is working as designed. You cannot have two folders with the same name on the same level. No OS that I know of does allows that.
If you are seeing more than one DCIM folder in OneDrive, then something happened with the syncing. Are you syncing any other devices (tablets or phones) with OneDrive?