Hangs up while dialing - Galaxy S6 Q&A, Help & Troubleshooting

Hi,
Since purchasing my galaxy s6, the device has been hanging up the call about three seconds after dialing - just saying "call ended".
After dialing a few times the call goes through.
The problem persists with different service providers.
It seems to be a software issue as it resolved one day suddenly after returning from a trip abroad with the device, but has now returned after upgrading to android 5.1...
Any ideas?
Thanks!

Shirm84 said:
Hi,
Since purchasing my galaxy s6, the device has been hanging up the call about three seconds after dialing - just saying "call ended".
After dialing a few times the call goes through.
The problem persists with different service providers.
It seems to be a software issue as it resolved one day suddenly after returning from a trip abroad with the device, but has now returned after upgrading to android 5.1...
Any ideas?
Thanks!
Click to expand...
Click to collapse
It happened to me, but unfortunately I did not investigate the cause of it - a reflash of the OS (via ODIN) solved it.

Related

Dell venue does not respond while making outgoing calls

Hi,
I have Dell venue mobile, it was working fine for almost a year and a half. All of a sudden from last month it started giving issues with detecting the signal and often does not responds while making outgoing calls. The outgoing call will never be completed, even if I tried to disconnect the call, it will not get disconnected. Only option is to restart the mobile and it works for sometime. Sometimes it give SIM is not detected error. I tried with factory settings it did not help to resolve the issue. Also I visited the service center and got the Android OS re-flashed but still the issue is not resolved. Could someone help me to resolve the issue.
Thanks in advance.
-Koteswara.

UK Nexus 5 Owner, problem with dialler when calling an engaged landline

Hi,, UK N5 owner here.
Anyone having problems with their N5 when dialling a engaged landline?
I called a landline yesterday and it was engaged. Pressed the red hangup button, it went grey but i could still hear the engaged tones.
Only way out of it was to force close the app.
Tried to dial the number again, and same thing happened... so thought it could of been where i force closed the app previously causing an issue. So restarted phone and tried same number again, it was engaged and i had the same issue trying to cancel the call.
Anyone else had this issue or could test it out for me?
Cheers
Same problem exists in Germany, but only with the carrier "Eplus".
http://www.android-hilfe.de/nexus-5-forum/494897-nexus-5-telefon-bug-auflegen-bei-besetzt.html
Calling an engaged landline in the uk for me just plays the busy signal, shows busy on the screen. Automatically greys out the hangup button, and after a couple of seconds, ends the call. Dont even have the option to press the hangup button as its automatically greyed out
Im on Three network in the UK
Had another UK Nexus 5 owner on UK's Three network try it out too.... same issue.
Anyone else?
Yeah, same problem here on Three UK.
Yeah I got this earlier on Three too but calling a mobile..
Sent from my Nexus 5 using Tapatalk 2
So to summarise...
A KitKat and Three problem
The problem is solved with the 4.4.1 update! :good:

S5 wont Ring on incoming calls?

I can do everything else on it. Text, Place calls, receive text and emails, surf the web. It won't ring calls are going to voicemail. I got a replacement phone from best buy. I have spent 2+ hours with sprint CS resetting and upgrading everything. I'm coming from a S4 that has been wiped.
Has anyone else had this issue? Fix?
Thanks
Phone is completely stock.
Have tried:
Battery Pull
Update Profile, PRL, System update
Did the ##72786# "refresh"
HELP!
Had the same issue where my phone wasn't ringing on calls received. The ##72786# refresh fixed it for me. Has not happened again.
Yeah, i thought maybe I was imagining it but i had like 2 calls go to voicemail from a roadside assistance company i was waiting for call from last night. Thought it was odd but now you say your experiencing it too.
CeloCRF said:
Had the same issue where my phone wasn't ringing on calls received. The ##72786# refresh fixed it for me. Has not happened again.
Click to expand...
Click to collapse
What is the ##72786# refresh? I searched for it but came up empty.
AdRock02gt said:
What is the ##72786# refresh? I searched for it but came up empty.
Click to expand...
Click to collapse
It resets the provisioning on the phone and forces it to re-download the activation settings. Aka kinda like a re-provision.
I'm having the same problem, but only when connected to LTE. Have you tried turning off LTE and seeing if you can get calls? Maybe we have the same issue with our phones/area.
same issue
It's been a while so I assume you resolved the issue.
I have the same issue. Switch to CDMA fixes the issue but then I have no LTE. tried the phone reprovision code. It worked but then stopped working after 1 call.
Same stupid issue
I have this issue and would really appreciate it if someone could share the secret to getting incoming calls.
Issue is with the service provider. In my case Sprint. Turning off Wi-Fi calling and Wi-Fi helps but CDMA only mode for places where there's only 1 to 2 bars for LTE Spark is the solution for now. Call up your provider and let them know about your issue.

Unable to answer calls

My wife got a GS8 on release day and over the last week or so, an issue has started to pop up. She'll get a call and go to answer it, but when she does, it acts as if she declined the call. It seems like this only happens when people from other carriers or land lines call her. She also has noticed that when talking to some people, it will hang up on them at almost exactly the 8min mark on the call. When i call or people at the Sprint Stores call, it answers just fine. We've done a factory reset and that hasn't fixed anything.
Has anybody else experienced this issue, and if so, have you found a fix for it?
its an issue with the caller id app update. On one model I had to go into apps under settings and remove the old caller id app vers 1.????. then go into new caller id app vers 6.????? and clear its cache and memory. Then complete a reset prl and profile (for sprint phones). Finally reboot and issue was resolved.
Unable to receive calls on Sprint and S8 device
thelungmeister said:
My wife got a GS8 on release day and over the last week or so, an issue has started to pop up. She'll get a call and go to answer it, but when she does, it acts as if she declined the call. It seems like this only happens when people from other carriers or land lines call her. She also has noticed that when talking to some people, it will hang up on them at almost exactly the 8min mark on the call. When i call or people at the Sprint Stores call, it answers just fine. We've done a factory reset and that hasn't fixed anything.
Has anybody else experienced this issue, and if so, have you found a fix for it?
Click to expand...
Click to collapse
Hey,
Did you find a solution to this ?
I am still facing this problem.
Thanks,
Sourabh

Spontaneous problem rise during outgoing/incoming calls

Hey guys!
I’m using Samsung SM-G920FD already 2 years abt. running updated Android 7.0.
Got a following problem, Whenever I’m intended to make an outgoing call trying to call a friend of mine, my phone refuses to do so. It starts the process of call but freeze on stage of dialing picture mode and no beep tone or nothing is going on afterwards, as If I or the subscriber is offline. Although, the network signal level is at high and no any indications of malfunctions by phone are being shown.
Thus, the only fix solution I found I immediately restart my phone and only then can make/receive calls.
What could be the reason of such behavior and how to fix this annoying problem.
Thanking in you advance and looking forward to hear your solutions soonest.
Regards,
kozav100

Categories

Resources