Broken Screen Samsung S6 - Access files - Galaxy S6 Q&A, Help & Troubleshooting

My personal S6 Samsung broke the screen, that is, all black I can not do anything!
And you need a password to unlock.
What I wanted was to have some way for me to unlock it, I've tried with Smart Switch and Kies, and in them I can not put the password on the PC to unlock the phone, and my USB is not in debugging.
And now guys? already researched in all over the place and found the solution.
The goal is to access the files on it, I do not care about the device.
Hugs and please help me.:crying:
*Sorry my english

Method 1: Recover the files with your Samsung account
This Method will work Only if you used to have Samsung account on your smartphone, you can check if your Samsung account is registered or not here.
1. Go onto the Samsung website.
2. Click the Find my phone button.
3. Login Using your Samsung Account you used to have on your smartphone.
4. All the Options regarding using your smartphone remotely will be available on the screen.
5. There will be an option on the left hand side of the screen to unlock your screen remotely.
6. Connect with your USB Cable and KIES will allow you access to your files.
Method 2: Recover Data with the mother board on your phone
This Method is a bit Technical but it works 100% guaranteed, For this Method you need to have another Smartphone like yours but with working screen(e.g If you own S6, You Need to Borrow A friend’s S6)
Your data is saved on the motherboard, so you can just put it in another phone and back up from there.
Here are detailed steps:
All you need to do is to be careful while following the steps mentioned below as to not damage the working device!
1) Take out the tiny screws from the back of phones (~10 in each).
2) Remove the plastic cover that is shielding the motherboard.
3) Unclip the display cable from both phones.
If the two methods above isn't piratical for you I suggest you to replace the screen. Either have some one repair or you can repair it yourself. For Samsung s6 screen replacement you can check out www.hcqs.com.cn. For repair instructions you can search on YouTube.

Hellon said:
Method 1: Recover the files with your Samsung account
This Method will work Only if you used to have Samsung account on your smartphone, you can check if your Samsung account is registered or not here.
1. Go onto the Samsung website.
2. Click the Find my phone button.
3. Login Using your Samsung Account you used to have on your smartphone.
4. All the Options regarding using your smartphone remotely will be available on the screen.
5. There will be an option on the left hand side of the screen to unlock your screen remotely.
6. Connect with your USB Cable and KIES will allow you access to your files.
Method 2: Recover Data with the mother board on your phone
This Method is a bit Technical but it works 100% guaranteed, For this Method you need to have another Smartphone like yours but with working screen(e.g If you own S6, You Need to Borrow A friend’s S6)
Your data is saved on the motherboard, so you can just put it in another phone and back up from there.
Here are detailed steps:
All you need to do is to be careful while following the steps mentioned below as to not damage the working device!
1) Take out the tiny screws from the back of phones (~10 in each).
2) Remove the plastic cover that is shielding the motherboard.
3) Unclip the display cable from both phones.
If the two methods above isn't piratical for you I suggest you to replace the screen. Either have some one repair or you can repair it yourself. For . For repair instructions you can search on YouTube.
Click to expand...
Click to collapse
Thank you my friend.
You helped me a lot.
hugs

Bruno_menor said:
My personal S6 Samsung broke the screen, that is, all black I can not do anything!
And you need a password to unlock.
What I wanted was to have some way for me to unlock it, I've tried with Smart Switch and Kies, and in them I can not put the password on the PC to unlock the phone, and my USB is not in debugging.
And now guys? already researched in all over the place and found the solution.
The goal is to access the files on it, I do not care about the device.
Hugs and please help me.:crying:
*Sorry my english
Click to expand...
Click to collapse
I have another solution that I used to unlock my phone to recover the pictures in my Galaxy S6.
For this method you will have to have following things
OTG Cable
USB Keyboard or Mouse.
Connect mouse to your phone using OTG cable. Now there will be a pointer on screen of your broken S6.
Next step is to enter the password without having any visual aid.
There are number of ways from which you can do that. But it is hard task and you will need alot of practice.
I used the method in which you have to draw pattern on a paper while moving mouse on working phone.
Update: See full instructions in this guide: https://itechify.com/2015/05/24/how-to-recover-data-from-galaxy-s6-broken-screen/
After you have practiced using mouse without any visual aid. Next thing is to unlock your phone by entering passcode.
Once you have entered the password. Remove OTG and replace it with USB data transfer cable.
And then transfer your data.
Best of luck.

Related

Samsung S7 photo recovery

Alright, so I just recently broke my phone so that my screen is completely black and won't respond to any touch. I have quite a few photos that I am trying to recover and transfer to my laptop, but can't do most obvious ways because of said screen damage. I had a friend suggest ADB but have no clue how to use it. Anyone have any ideas?
There are solutions, but they are not free
You can use a data recovery tool to install on your PC and access your phone through it. However, most of these tools cost.
Do NOT use Dr Fone or similar tools, they just wreck the OS
If you had lockscreen security enabled on the phone you would need some way to unlock it before copying via USB worked
If they're that important, get the screen fixed
Smart Switch might be able to make a backup but it's not very good

Galaxy S5 with broken screen

Hi there.
Please could someone suggest how I can migrate all the data from a Galaxy S5 with a broken screen over to a new Galaxy S5 which is the identical model.
The broken phone is not locked and internally is working normally but after being dropped I think the LCD has gone so badly that I cannot make out anything on the screen. It still seems to respond to any touch input OK.
If I could see it I would have simply used Samsung Smartswitch which is installed on both phones to transfer everything. However, without being able to see the screen I can’t find it in the apps to open it.
If I could remotely get the phones desktop up on my PC maybe I could open the app from there. With Smartswitch open on both phones I could see on the new phone where to tap on the old on to make it start the transfer.
Does anyone have any suggestions how I can either open the app remotely or maybe suggest another way to move everything across.
MarylinC said:
Hi there.
Please could someone suggest how I can migrate all the data from a Galaxy S5 with a broken screen over to a new Galaxy S5 which is the identical model.
The broken phone is not locked and internally is working normally but after being dropped I think the LCD has gone so badly that I cannot make out anything on the screen. It still seems to respond to any touch input OK.
If I could see it I would have simply used Samsung Smartswitch which is installed on both phones to transfer everything. However, without being able to see the screen I can’t find it in the apps to open it.
If I could remotely get the phones desktop up on my PC maybe I could open the app from there. With Smartswitch open on both phones I could see on the new phone where to tap on the old on to make it start the transfer.
Does anyone have any suggestions how I can either open the app remotely or maybe suggest another way to move everything across.
Click to expand...
Click to collapse
If you have or can get USB debugging enabled on the device, this tool should work well for you.
https://forum.xda-developers.com/showthread.php?t=2786395
If you never personally enabled USB debugging in the system settings on your device, then it isn't enabled, which means you'll have to get it enabled somehow. There are few ways to get it enabled even with the broken screen, but it very much depends on exactly which model number your S5 is. Look in system settings>about phone>device info>model number or system settings>about phone>hardware info>model number to find your model number, or you can remove the back cover and look behind your battery to find the model number.
I'll try to help as much as your device will allow me.
But first, tell me exactly what kind of data you want to transfer.
Do you mean the usual user data such as pictures and etc..?
Or do you also mean the user settings, info for their various logins/accounts, banking info and deeper more personal or even system info?
Does the user have an active Samung account with the broken device registered in their account? If so, you can try transferring via their Samsung account.
Sent from my LGL84VL using Tapatalk
Thanks for replying Droidriven.
The exact model number is SM-G900F.
Just to clarify, it is my brothers phone that is broken and he and I both have the same model. The new phone is also the same model which has been ordered but has not arrived yet. It should arrive either this morning or Monday.
However, for the moment I can at least try things out on my phone first. On my phone USB Debugging is off by default so I am sure it has not been enabled.
As I said previouly, the touch screen seems to respond because I can still answer calls simply by knowing where to swipe. I know where the apps button is on the home screen but obviously I cannot scroll through the apps to find the settings icon.
I am hoping to transfer as much as I can including apps and user settings, texts, etc.
My brother has not registered for a Samsung account.
MarylinC said:
Thanks for replying Droidriven.
The exact model number is SM-G900F.
Just to clarify, it is my brothers phone that is broken and he and I both have the same model. The new phone is also the same model which has been ordered but has not arrived yet. It should arrive either this morning or Monday.
However, for the moment I can at least try things out on my phone first. On my phone USB Debugging is off by default so I am sure it has not been enabled.
As I said previouly, the touch screen seems to respond because I can still answer calls simply by knowing where to swipe. I know where the apps button is on the home screen but obviously I cannot scroll through the apps to find the settings icon.
I am hoping to transfer as much as I can including apps and user settings, texts, etc.
My brother has not registered for a Samsung account.
Click to expand...
Click to collapse
To enable USB debugging, you can try using one phone as a guide to go through the settings menu. On the broken phone, using the working phone side by side while copying the exact motions and touchs try navigating to system settings>about phone>software info>build number(or wherever build number is located in your device settings, it varies), tap 7-10 times really quickly on the spot where build number is located on the list, if you get it right, you'll enable developer options, from there, using the other phone as a guide, go to system settings>developer options>USB debugging and enable it.
Or, try this tool to get USB debugging enabled while in download mode, and then use Odin to flash TWRP custom recovery instead of the stock firmware as described in the guide, you don't need to flash the firmware, just TWRP if you choose to do so while you are at it, TWRP can be used to backup and transfer the data but involves flashing the other device with TWRP also.
http://www.99mediasector.com/enable-usb-debugging-locked-phone-without-access-setting/
Once you get USB debugging enabled there are options:
1) You can use the tool I linked you earlier.
2) You can use adb to backup the data that you want to keep then use adb to transfer the data to the new device, adb works through a command terminal on PC and requires no touch input, you can do everything by command line if you find/know the correct commands to do what you need, as described in the link below, but you can ignore the stuff about unlocking your bootloader.
https://forum.xda-developers.com/galaxy-nexus/general/guide-phone-backup-unlock-root-t1420351
3) You can flash TWRP custom recovery via Odin and then use TWRP to backup the data that you want to save and then flash TWRP on the device the data is to be transferred to then use TWRP on that device to restore all of the data that you saved onto the new device, if the device that is being replaced via warranty is the exact same device and will be used by the same person, you can completely backup everything on the device and then completely restore all of it on the new device. Just verify that your bootloader is not locked before you flash TWRP, it won't work with a locked bootloader.
4) You can try using Samsung Smartswitch on PC.
Those are just the options I can think of off the top of my head, there may be some other ways, it's just a matter of what you are comfortable with or not.
If you are comfortable with one of these options, I'll try to help you through whatever you need or don't understand. If you choose the stuff that involves flashing the device(s), I need to check some specifics about your device(s) before you do so and I need to be certain you understand how the flash/backup/restore process works in order to make sure that nothing gets messed up or lost/wiped during the process.
Sent from my LGL84VL using Tapatalk
Thank you so much Droidriven. The new phone arrived this morning and your idea of using smartswitch from my windiws PC did the trick.
I only had to touch once on the broken phone to trigger the backup to my PC which worked a treat. After that everything else was plain sailing and the new phone is all set up with all the data intact.
MarylinC said:
Thank you so much Droidriven. The new phone arrived this morning and your idea of using smartswitch from my windiws PC did the trick.
I only had to touch once on the broken phone to trigger the backup to my PC which worked a treat. After that everything else was plain sailing and the new phone is all set up with all the data intact.
Click to expand...
Click to collapse
Good to go, glad to help.
I thought it might, I just wasn't sure about whether USB debugging was required by SmartSwitch, I have never needed to use SmartSwitch so I'm not familiar with its ins and outs.
Sent from my LGL84VL using Tapatalk
No, USB debugging isn't required on smartswitch.
My brother is like a kid with a new toy now that he has his phone back with all his stuff restored and working.
Thank you again.

[Help] Samsung Galaxy S7(SM-G930V) Data Recovery without USB debugging

Hello. My mother has recently found her old Samsung Galaxy S7 and doesn't remember the pin. She has some very important photos (Baby Pictures, ETC) on the phone and needs to get them somehow. She has never turned on any development options or USB Debugging. I don't really know what else to post here because this is my first post. I was told by a friend that this forum could help
Baggete said:
Hello. My mother has recently found her old Samsung Galaxy S7 and doesn't remember the pin. She has some very important photos (Baby Pictures, ETC) on the phone and needs to get them somehow. She has never turned on any development options or USB Debugging. I don't really know what else to post here because this is my first post. I was told by a friend that this forum could help
Click to expand...
Click to collapse
The only way to unlock without wiping data is to use Android Device Manager but you have to know the Google account and password the phone was using.
You can use Google DM on a pc to do this. Your phone must be charged and turned on with an active SIM.
If this does not work, a Samsung repair centre can unlock the device if you have proof of purchase.There is no way to unlock AND save your data if both the methods are not available to you.
You can as a last resort reset the device to use again but all data will be lost.
Also things to check first.
1. Often pictures are stored on the SD card in the phone, remove the card put it into an sd adapter or another phone and see if the pictures are stored there in the DCIM folder
2. Pin numbers are often dates of birthdays or bank card pin numbers etc ask your mum if this is the case it might jog her memory.

Screen broken, how to recover files?

So here's the story: My son managed to drop his Mi Mix 3 (once again, for the 500th time?) and the screen shattered, black screen, no digitizer anymore. Of course there is GBs of important data (mainly pictures) that need to be saved. Yes, he uses Google Drive, but for whatever reason he can see only a fraction of his files there. Guess who now has the duty to recover the files?
What I have tried up until now:
- the most obvious: connect phone to Mac and run Android file transfer -> Phone is not in MTP or PTP mode, connecting USB goes per default just into charging mode
- Try to use adb to pull the files-> ADB debugging is not activated
- Try to go into fastboot and boot TWRP from there to recover -> Bootloader is locked, so no booting into TWRP or flashing anything
- Try to connect Phone to my USB-C dockingstation (aka OTG)-> did not work, black screen, no nothing
Besides the screen there seems to be more broken. I tried to call his number, but you just get message from the service provider "not available", as if the phone would be off (his SIM has no PIN, so this is not the problem here)... also checked my router to see if the phone is in my wifi (which it usually is), but also nothing.
Thought about replacing the screen, but seeing the prices for replacement screens and given the fact that there might be more defective parts, not an option anymore.
Looked around for some "special" data recovery programs, but there seems to be only halfworking crap (works not beyond Android 8, needs to have ADB enabled, needs to be rooted, ...).
The only option I currently see is sending the phone to some specialized data recovery company, who claim they could even go as far as desoldering the chips to recover data from there... but this is also horrendously expensive.
Did I already try anything possible? Does somebody here may have another idea what to try? Would appreciate any idea.
More than 100 views and not even a hint?
cdfs said:
More than 100 views and not even a hint?
Click to expand...
Click to collapse
No hint because unfortunately there's no work around.
No adb means you can't do much with it.
Your only option is to replace the sceeen, and since you're worried that might be other defective parts your only and safe option is to open the device and take a look your self. I will give you a link to a OEM screen replacement (with frame) it will make it much easier for you to replace. https://www.witrigs.com/oem-screen-replacement-with-frame-for-xiaomi-mi-mix-3-black
Goodluck.
If google asistant recognize your voice and if you already added your phone to your teamviewer account, you can start teamviewer quicksupport from phone and connect via teamviewer from your computer and you can use the phone..
@asgz No google assistant enabled and no teamviewer, but thanks for pointing out this possibility @RubbaBand thanks for the link, but $146 + the work to replace without even knowing if I can properly boot afterwards... So it seems I tried everything one can do without access to some special equipment. My son needs to take the decision if he wants to send the device to a specialised company and put money on them or say good by to the data.
cdfs said:
@asgz No google assistant enabled and no teamviewer, but thanks for pointing out this possibility @RubbaBand thanks for the link, but $146 + the work to replace without even knowing if I can properly boot afterwards... So it seems I tried everything one can do without access to some special equipment. My son needs to take the decision if he wants to send the device to a specialised company and put money on them or say good by to the data.
Click to expand...
Click to collapse
If you watch YouTube videos on how to replace the screen you will see it's easy especially frame. Plus if you order the screen I sent you you can try booting the device by connecting it to the device without installing it. Do not break the warranty seal or remove the protective covering so you can return it to the company if the device doesn't boot by claiming it's defective or it's not for the device you want.
Regards.
It may be late, but does the wireless pad recognize the device while charging?

Question Lower screen damage, unable to unlock.

So a bit of a conundrum, my sisters Samsung ZFlip3 has had some screen damage, and the bottom half of the screen has stopped working this morning so we are unable to unlock the phone.
Due to this we are unable to use Samsung smart switch but need to be able to unlock the phone to allow the smart switch to start.
Tried to use the ADB tool however, even though Windows detects the phone, the ADB tool cannot "see" the device, which I'm guessing is because the screen cannot be unlocked after a restart.
The Samsung Remote unlocking is not activated so cant backup using the Samsung "Find my phone" web app.
Can access Recovery mode fine, so not sure if anything can be done using that?
Any advice would be appreciated.
Did you try Google's Find my Phone too?
You could only wipe it from Recovery but it will still ask for the last used PIN or Google Account password, so not a solution either.
Another solutiom would be connecting an external mouse and writing the PIN by memory or casting the phone screen on another screen.
BredzProh said:
Did you try Google's Find my Phone too?
You could only wipe it from Recovery but it will still ask for the last used PIN or Google Account password, so not a solution either.
Another solutiom would be connecting an external mouse and writing the PIN by memory or casting the phone screen on another screen.
Click to expand...
Click to collapse
Thanks for that suggestion, not sure why I didn't think of that myself. The usb keyboard trick worked like a charm! Currently backing up the device!
Thanks again!
I'm glad everything worked out in the end

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