USB port no longer charging - Nexus 5 Q&A, Help & Troubleshooting

My N5 no longer charges with the USB port. It gets a very small amperage (10-20 mA when testing using Ampere), but the battery essentially runs down at the normal rate overnight when I normally charge it. I have several wireless chargers that work, so I'm still able to use the phone, but I'd like the charger to actually work. Ampere does show that the charger is continually disconnecting/reconnecting. I've tried multiple chargers and multiple micro USB cords and the problem persists, so I'm fairly confident the problem is the USB port on the phone.
I contacted Google Store support since I've never received a replacement and I've heard that they give out 1 free replacement, but I was told it's out of warranty and they couldn't help me. I contacted LG support and they said that they can probably fix it but there will be a charge that they can't quote to me until they've already received it.
I'm planning to get the new N5 whenever it comes out so I don't want to spend too much money fixing this, but any suggestions?

Related

Very strange charging problem!

Ok, first a little background on this issue...
After having my S3 for about 13-14 months I started having charging issues. The charging port was very "loose" and I had to make sure my charger cable was in just right to get my phone to charge. This was annoying, however was out of warranty and didn't want to pay vzw for an insurance claim. This got worse, and eventually I noticed my phone would only charge with 1 specific usb cable, 1 specific wall charger, and 1 specific car charger.
Well, I finally called Samsung and explained the situation to them and they had me chip my phone to them and they would repair it, free of charge. When they had it, they replaced the charging port, the headphone jack, and the screen. I received the phone back after couple weeks, super excited, and immediately charged it up with the cable I had next to my bed. New charging port felt perfect, nice snug fit, etc... Well, after a few days i hooked it up with the original usb cable that came with the phone, nothing happened. So i started messing around and realized that the only usb cables that will charge my phone are Motorola brand cables! At least the 2 cables I have work, and not a single other cable I've tried works! This includes stock Samsung cable, many cheap 3rd party cables, other friend's S3 cables, none work. Also, I have this cheap car charger that is the type you plug a USB cable into that works, however any other car charger I've tried does not work either.
Also, when i say the cables won't charge my phone, it also won't connect the phone to a PC. They do absolutely nothing.
Does anyone have ANY idea why this is happening?!?! It was an issue before Samsung repaired my phone, they replaced the charging port, but I still have this issue!! I can send it back to Samsung for them to look at it again, however my backup phone, a Razr Maxx, just died also. Seems like the battery went dead and now I can't get it to charge, but that's another issue.
So, any ideas?!
JHibinger said:
Ok, first a little background on this issue...
After having my S3 for about 13-14 months I started having charging issues. The charging port was very "loose" and I had to make sure my charger cable was in just right to get my phone to charge. This was annoying, however was out of warranty and didn't want to pay vzw for an insurance claim. This got worse, and eventually I noticed my phone would only charge with 1 specific usb cable, 1 specific wall charger, and 1 specific car charger.
Well, I finally called Samsung and explained the situation to them and they had me chip my phone to them and they would repair it, free of charge. When they had it, they replaced the charging port, the headphone jack, and the screen. I received the phone back after couple weeks, super excited, and immediately charged it up with the cable I had next to my bed. New charging port felt perfect, nice snug fit, etc... Well, after a few days i hooked it up with the original usb cable that came with the phone, nothing happened. So i started messing around and realized that the only usb cables that will charge my phone are Motorola brand cables! At least the 2 cables I have work, and not a single other cable I've tried works! This includes stock Samsung cable, many cheap 3rd party cables, other friend's S3 cables, none work. Also, I have this cheap car charger that is the type you plug a USB cable into that works, however any other car charger I've tried does not work either.
Also, when i say the cables won't charge my phone, it also won't connect the phone to a PC. They do absolutely nothing.
Does anyone have ANY idea why this is happening?!?! It was an issue before Samsung repaired my phone, they replaced the charging port, but I still have this issue!! I can send it back to Samsung for them to look at it again, however my backup phone, a Razr Maxx, just died also. Seems like the battery went dead and now I can't get it to charge, but that's another issue.
So, any ideas?!
Click to expand...
Click to collapse
What rom/kernal
It doesn't matter. It does this when it is totally stock and rooted. Right now I'm not rooted or anything because it looks like it may be going back to Samsung again.
JHibinger said:
It doesn't matter. It does this when it is totally stock and rooted. Right now I'm not rooted or anything because it looks like it may be going back to Samsung again.
Click to expand...
Click to collapse
I think the smart charging circuit may be messed up
Really? How would that cause the phone to not work with any cable except a certain brand?? I'm just really curious and this is driving me insane!!
JHibinger said:
Really? How would that cause the phone to not work with any cable except a certain brand?? I'm just really curious and this is driving me insane!!
Click to expand...
Click to collapse
I would say you are putting mechanical stress on the charging port. This could be from some misaligned or mis-made cable or somehow pressing or pulling the charge cable when its connected. I've never seen this reported by anyone else, but the mechanical connections are not indestructible. If it were a common symptom with 100 million S3s having been sold, there would be a firestorm of complaints.
I have a similar issue. I'm not sure if it's the device or the ROM (CM nightlies).
Certain cables force the screen to turn back on, which means I get negative charge because the screen burns more than the charger is capable of supplying. Other cables are fine. I'm still looking for the pattern, it's super annoying and causes me to have to turn my phone off completely at times so as not to lose my battery altogether. I'm still trying to solve this, any help would be appreciated.
rgrossie said:
I have a similar issue. I'm not sure if it's the device or the ROM (CM nightlies).
Certain cables force the screen to turn back on, which means I get negative charge because the screen burns more than the charger is capable of supplying. Other cables are fine. I'm still looking for the pattern, it's super annoying and causes me to have to turn my phone off completely at times so as not to lose my battery altogether. I'm still trying to solve this, any help would be appreciated.
Click to expand...
Click to collapse
Further info- it's not the cable, it's the converter at the end. I think it has to do with amperage of the charger- if I use the stock samsung one I'm good, it's putting out 1.0A. If I use others that are fewer amps (like 700 mA) it's unpredictable. I suspect a kernel thing, I might download different kernels to play with it.
rgrossie said:
Further info- it's not the cable, it's the converter at the end. I think it has to do with amperage of the charger- if I use the stock samsung one I'm good, it's putting out 1.0A. If I use others that are fewer amps (like 700 mA) it's unpredictable. I suspect a kernel thing, I might download different kernels to play with it.
Click to expand...
Click to collapse
Always use chargers that is 1 A - 2A the circuit controls most of the charging regulating amps and voltage
Yes, I agree about using good chargers, but my phone wasn't always this way. It used to charge with anything, but no longer.
I enabled fast charge on Imosyen's lean kernel. That might have made a difference, but I'm not positive yet.

[Q] Phone not charging, USB burnt

RESOLVED (Kinda)
Hello!
My VZW i535 just started giving me issues. I should preface this by saying that it is rooted and I do have a CM11 nightly flashed (will try to get specific version when I can, which may be awhile). I've had this installed for probably over a month now without problems. I also understand that charging issues are very common but nothing I could find is the same as my issue.
I noticed my phone was overheating (as it has frequently since purchased) with about 30% battery today, so I plugged it in after doing a reboot and all seemed well. About 15 minutes later I hear it beeping, giving the signal the battery is below 15%. It was actually at 5%, and the bottom of the device was extremely hot, as well as the end of the Samsung cable included with it, so I unplugged it and found that the metal part of the cable was mostly black and there was a strong electrical burning smell.
I tried two other USB cables, both in the Samsung AC adapter, and in the USB ports of several devices. With any cable in the adapter, it would say "charging" but would not actually charge, but with the computer USB ports it wouldn't say or do anything at all.
The battery is at 2% now and the device is powered off so that I can quickly do something if need be, but I can't do much. I ordered some replacement batteries with a charger, due for arrival by Friday 1/3, since I assume that the damage to the USB interface is permanent.
Is it likely that this was caused by the software? Or is the charger faulty? Any advice, in general? The warranty has expired, but I do have insurance on it if for some reason it would be better to just get a new device. I can't restore it to stock until I get replacement batteries; is that what you recommend?
Thanks so much!
Sounds like a hardware i ssue. Look inside ur usb port on the device to make sure it did not get burn. Wen ur battery comes in put it on and try to charge it with new cable. If it doesn't charge then it will ur USB port. I know some 4.4 roms give wonky bat stats but it shouldn't burn out ur cable or usb port at least i think it shouldn't. If u believe is a software issues flash a different version of the rom a previous build or a whole different rom. But with 2% battery i don't think u would be able to. Good luck
After playing around with it a bit, the USB interface on my phone definitely appears to have taken damage from the heat. It only charges when powered off, must be completely still, and charges relatively slowly.
What I would recommend for people with a similar problem is to do as I have done and purchase extra batteries with an external battery charger like the set I got for around $17 on Amazon.
My only guess for what caused this is that something faulted in the cable or AC adapter and caused a severe overheat issue. If anyone has anything else to say about that, please let me know so I have a better idea of what happened. I will mark as resolved soon.

Stock charger - charges slow and drops battery

Hello there,
I decided to open this thread as I've now had a bunch of issues with the stock charger that came with the device and it would be interesting to know if there's anyone else who's having this type of issues.
The exact issues that I've been having with the stock charger seems to be that the charger doesn't output enough of a amperage for the tablet to hold charge while in use, and even when it's not in use it takes almost 7-8 hours to charge from 50% up to 100%. It's as slow as if I would charge it from a regular USB port, if not, even slower and I don't really know why exactly this happens as it says that it's charging from AC adapter in settings.
To comfirm my issue was not related to the tablet itself, I used another charger that's rated at similar specs to the stock charger (2.1A) but with the same Micro-Usb cable that came with the tab. With that charger, it charged up from 50% extremely fast (around 1,5 hour) and I could even use the tablet while charging without any battery drops. So that comfirms two things, it's not related to the tablet or data cable but to the actual charger itself.
Anyone else that's been having this type of issues with the stock charger?
My tab needs max. about 3 hours to charge full and imo it's ok. Tried charging during Half Life2 gaming and can confirm that there's not a lot of charging going on, maybe 1or 2% in an hour. But that's ok for me, as long as it doesn't start to get emty while charging during gaming.
The charger is defective or don't bring enough power to the unit. I also get negative charge while playing high end games an also increase when i am, on Optimized mode. Many others has reported this situation on GeForce forums but nVidia is quiet about it.
CM17X said:
The charger is defective or don't bring enough power to the unit. I also get negative charge while playing high end games an also increase when i am, on Optimized mode. Many others has reported this situation on GeForce forums but nVidia is quiet about it.
Click to expand...
Click to collapse
I get negative charge even when doing basic tasks like listen to music or watch a video with the stock charger, so I guess my charger is faulty. I've already reported the issue to Amazon and they gave me a 50GBP partial refund (80 USD!) because of the faulty charger without having to ship anything back.
I just find it odd that theres many people that have the issue and nvidia doesn't seem to do anything about it either!
GethPrime said:
I get negative charge even when doing basic tasks like listen to music or watch a video with the stock charger, so I guess my charger is faulty. I've already reported the issue to Amazon and they gave me a 50GBP partial refund (80 USD!) because of the faulty charger without having to ship anything back.
I just find it odd that theres many people that have the issue and nvidia doesn't seem to do anything about it either!
Click to expand...
Click to collapse
If i were you, i'll check with another charger doing normal stuff, if you still get negative charger maybe it could be your battery itself.
GethPrime said:
I get negative charge even when doing basic tasks like listen to music or watch a video with the stock charger, so I guess my charger is faulty. I've already reported the issue to Amazon and they gave me a 50GBP partial refund (80 USD!) because of the faulty charger without having to ship anything back.
I just find it odd that theres many people that have the issue and nvidia doesn't seem to do anything about it either!
Click to expand...
Click to collapse
My guess is that a faulty cable or the charger itself is causing D+ and D- to not be shorted together by the charger, resulting in the tablet thinking it's charging from a USB port instead of a dedicated charger.
Does device status report charging state as Charging (USB) instead of Charging (AC)?
I admit I never even unwrapped the stock charger, I've got one of those nice Anker 40W 5-port chargers along with a bunch of 24/28AWG MicroUSB cables from Monoprice.
Entropy512 said:
My guess is that a faulty cable or the charger itself is causing D+ and D- to not be shorted together by the charger, resulting in the tablet thinking it's charging from a USB port instead of a dedicated charger.
Does device status report charging state as Charging (USB) instead of Charging (AC)?
I admit I never even unwrapped the stock charger, I've got one of those nice Anker 40W 5-port chargers along with a bunch of 24/28AWG MicroUSB cables from Monoprice.
Click to expand...
Click to collapse
The charger appears as AC in settings, so it should be charging faster than it does.
I'm using a charger similar to what you use right now, a Dodocool 4 port charger that works great! However, I'm using the stock cable.
First make sure you are using stock charger and cable.
If you see discharge during non intensive activities you may have a defective charger. Nvidia has rma'd the charger by itself for people.
I have the same issue but my charging time is a bit better 3-4 hours. But what is really annoying that it makes a lot of electrical noise. I have a lot of things that I charge, but I have never heard this so load earlier. Its coming from the adapter, I can cleary hear from 3m. Anybody has similar issue? I try to record the sound, and send to nvidia. Maybe they will react.
Sent from my LG-D802 using XDA Premium 4 mobile app
Entropy512 said:
I admit I never even unwrapped the stock charger, I've got one of those nice Anker 40W 5-port chargers along with a bunch of 24/28AWG MicroUSB cables from Monoprice.
Click to expand...
Click to collapse
I can confirm that this combo works a treat for my NST. I use it to simultaneously charge my G3, NST, N7 and some small LiPos. Fast charge.
Sorry to dig up this thread but I've had the same issue and i was WTF-ing like crazy until i switch the USB cable to a charging cable i got from a power bank... The charge time dropped from 6-7 hours to 2-3 hours. I'm not sure why, perhaps my cable is faulty or perhaps it was meant to charge like this, or perhaps it is supposed to be used to connect a controller only (both ends seem to have a controller icon on them)?
MrHollow said:
Sorry to dig up this thread but I've had the same issue and i was WTF-ing like crazy until i switch the USB cable to a charging cable i got from a power bank... The charge time dropped from 6-7 hours to 2-3 hours. I'm not sure why, perhaps my cable is faulty or perhaps it was meant to charge like this, or perhaps it is supposed to be used to connect a controller only (both ends seem to have a controller icon on them)?
Click to expand...
Click to collapse
It's not due to the MicroUSB cable but due to a wallwart that's messing up the amperage I believe, as I've used the MicroUSB cable with other wallwarts and it charges normally then
GethPrime said:
It's not due to the MicroUSB cable but due to a wallwart that's messing up the amperage I believe, as I've used the MicroUSB cable with other wallwarts and it charges normally then
Click to expand...
Click to collapse
You are correct. I charged the tablet at home 2 times this weekend and it's definitely an issue with the charger as it sometimes charges properly and sometimes it does not.
MrHollow said:
You are correct. I charged the tablet at home 2 times this weekend and it's definitely an issue with the charger as it sometimes charges properly and sometimes it does not.
Click to expand...
Click to collapse
Get in touch with the retailer you got it from and ask for them to provide you with a proper charger, as a compensation
GethPrime said:
Get in touch with the retailer you got it from and ask for them to provide you with a proper charger, as a compensation
Click to expand...
Click to collapse
A bit hard to do since i got it from amazon.com when i was in the US (back in EU now) and there's no point in returning the tablet just for a semi faulty charger.
MrHollow said:
A bit hard to do since i got it from amazon.com when i was in the US (back in EU now) and there's no point in returning the tablet just for a semi faulty charger.
Click to expand...
Click to collapse
Contact amazon and tell them exactly about the issue, they'll compensate you for it probably. I got 50£ back from Amazon.co.uk for the broken charger, which is quite a bit of money.
GethPrime said:
Contact amazon and tell them exactly about the issue, they'll compensate you for it probably. I got 50£ back from Amazon.co.uk for the broken charger, which is quite a bit of money.
Click to expand...
Click to collapse
Thanks for the tip, i'll give that a try
Well, same thing here. Just noticed it while using Skype. Battery dropped from 100% to 95% pretty quickly while charging.
I'm going to ask Amazon for another charger or compensation.
I have a 2.4A charger and still battery no good.
I lose around 2% per min of battery charge while idling with battery saving features on (2 cores shut off, CPU frequency set at 50% and Framerate locked at 30FPS) when ingame the battery drops 2-3 times faster. takes 2 hours to charge from 97% to 100% and 2 mins to lose that charge. I think I bought a Tablet that has a faulty battery as this is not acceptable. My tablet is unusable as the battery takes a couple of mins to lose 3% of charge and a couple of hours to regain the 3% charge only to lose that charge (and then some) when I try to use the tablet.

Slow charging... Anyone else?

I've seen a few things online with no charging problems. Mine will charge but super slow. Overnight it will only charge to about 73%. Tried battery calibration and still nothing. Any tricks or fixes I don't know about?
Are you using the original charger and cable? You need at least a 2amp charger and the original cable to charge properly.
Transmitted via Bacon
timmaaa said:
Are you using the original charger and cable? You need at least a 2amp charger and the original cable to charge properly.
Transmitted via Bacon
Click to expand...
Click to collapse
He is right. Older chargers are not 2 amp, and so they will charge, but very slowly. You don't have to necessarily use the original cable, or the stock charger. Really any cable will get you fast charging as long as the block that plugs into the wall is a 2 amp. Chargers that will charge tablets usually work. My wife has an LG G3 and the charger for that works as well.
bradleyw801 said:
He is right. Older chargers are not 2 amp, and so they will charge, but very slowly. You don't have to necessarily use the original cable, or the stock charger. Really any cable will get you fast charging as long as the block that plugs into the wall is a 2 amp. Chargers that will charge tablets usually work. My wife has an LG G3 and the charger for that works as well.
Click to expand...
Click to collapse
Totally untrue and very bad, maybe even dangerous, advice...
Use a sub-standard cable with a 2 amp charger and you run a very serious risk of overheating, damaging the phone or charger, and even the risk of an electrical fire.
Always use good quality cables and chargers, and read other people's recommendations as to what are good. Buying a cheap set just to save a few quid could cost you your phone, or much more.
SimonTS said:
Totally untrue and very bad, maybe even dangerous, advice...
Use a sub-standard cable with a 2 amp charger and you run a very serious risk of overheating, damaging the phone or charger, and even the risk of an electrical fire.
Always use good quality cables and chargers, and read other people's recommendations as to what are good. Buying a cheap set just to save a few quid could cost you your phone, or much more.
Click to expand...
Click to collapse
I agree if you buy a cable that ignores safety standards you could cause a fire, but that to me just has to do with being a cheap cable. Here is some information that supports what I am saying:
http://www.extremetech.com/computin...ks-or-how-to-avoid-blowing-up-your-smartphone
To quote that article "USB 1.0 and 2.0 specs, a standard downstream port is capable of delivering up to 500mA (0.5A); in USB 3.0, it moves up to 900mA (0.9A). The charging downstream and dedicated charging ports provide up to 1500mA (1.5A)"
Also, "You can plug any USB device into any USB cable and into any USB port, and nothing will blow up — and in fact, using a more powerful charger should speed up battery charging."
So perhaps I should explain to the person that asked the question, if your cable is more than a few years old, it may still charge slowly. You need it to be at least USB 3.0. But most cables sold in the last few years are USB 3.0.
Using a cheap quality cable, sure, that's always a bad idea no matter what. Using an older cable, the worst that could happen (assuming it's not in poor condition) is that it will only let .5amps through.
I charged mine last night for 7 hours and it only has 22% battery.
I originally bought a One Plus One in February 2015. It broke and I had to go through the extensive RMA process. Since they shipped the replacement phone to me, I have been noticing more and more problems. The latest being the charging. I cannot get it to charge correctly. Since the RMA process took a month (Feb 22 - March 22), I'm very reluctant to do it again. Considering selling this and going back to AT&T. Or at least some company that has phone support/any support.
I plugged it in 5 minutes ago at 7% battery and now its dead.
Jess650 said:
I charged mine last night for 7 hours and it only has 22% battery.
I originally bought a One Plus One in February 2015. It broke and I had to go through the extensive RMA process. Since they shipped the replacement phone to me, I have been noticing more and more problems. The latest being the charging. I cannot get it to charge correctly. Since the RMA process took a month (Feb 22 - March 22), I'm very reluctant to do it again. Considering selling this and going back to AT&T. Or at least some company that has phone support/any support.
I plugged it in 5 minutes ago at 7% battery and now its dead.
Click to expand...
Click to collapse
Are you using the original charger and cable?
Thanks for input guys. I do not have my original charger anymore. My wife's new kitten has made quick work if several chargers. I purchased one yesterday at local Verizon store. 2amp chargers are actually hard to find. So this is what I got. It charges fast again. Charged my phone from 5% to 71% in about 40 minutes. This model actually States 2.1 amp.
A great replacement is the original Blackberry Playbook charger with the non-removeable cable. Almost as fast as my original charger and a sensible price as well.
Install any ROM except the ones based on Omni.. (like the SlimROMs) and flash boeffla kernel. Keep the AC Charging Current up to 2200A. It says it may damage the USB Cable or charger but nothing ever happened to my Galaxy S3 (on the same kernel) or OPO. It charges extremely fast with the original USB cable and charger. Try it! Worked for all my friends!

Charging Issues

Hello again.
I have now been having trouble charging my phone. I use the original cable and adapter, and a few days ago I noticed that my phone was charging very slowly. I have used Ampere in the past to check my battery status, and it usually seemed right.
I don't remember exactly how much it charged before I started having problems, but I checked on a USB port* and got between 10 and 480 mA (highly variable, and every time I plugged and replugged it I got a different number, which was not very encouraging. It takes almost three hours to charge more than 15% right now, though.
I also plugged it into a known good outlet, to test the charging there. The results were not very encouraging. I got between 150 and 880 mA (also highly variable, and I got different numbers every time).
In the past, I have been able to use a number of third-party chargers without trouble. However, ever since I have this problem, I have not been able to, as the third-party chargers simply fail to charge the phone (not even the charging light turns on). I also noticed my HTC-supplied adapter no longer gets hot like it used to.
Does anyone know what could be the problem here? I talked to HTC support and they will send me a new cable, but that won't solve the problem of other chargers not working. I looked into the charging port and it seems there is a fair amount of "gunk" in there, but I am not sure how to remove it (I personally think that is the root of the problem, and advice on cleaning it would be appreciated). I am not entirely convinced that it is not the fault of Magisk or some other root that I installed recently.
Finally, even if you don't have any idea what the problem could be, I would greatly appreciate it if you could measure your charging rate a few times with Ampere and post the results here so I have something to compare with. 150 mA minimum/880 mA maximum with the original cable and adapter seems very low to me as I used to get in excess of 3,000 mA, but I could definitely be wrong.
Thank you all for your valuable time spent in reading and responding to this thread.
*Not one of the USB ports with the lightning symbol (are those dangerous to charging?). They look like this. I have used them in the past, however.
Ampere rating for me just now 1041 mA, and this is on a non-Quick Charge ("QC") adapter. Typically always above 1,000 mA rates for me on any high speed adapter. Don't charge thru any computer usb, you will get very slow charging.
Might also have to change your cable, have had some go bad that they would not work well no matter which adapter or outlet being used. I also have an Anker QC 3.0 adapter, it charges very fast on that one.
DuoDex said:
I looked into the charging port and it seems there is a fair amount of "gunk" in there, but I am not sure how to remove it (I personally think that is the root of the problem, and advice on cleaning it would be appreciated).
Click to expand...
Click to collapse
This is your issue. Get a toothpick and gently work the lint and dust out of there. Your cable will fit better and it will charge faster. I work in a dusty environment and have to clean out my ports every now and then.
LBN1 said:
Ampere rating for me just now 1041 mA, and this is on a non-Quick Charge ("QC") adapter. Typically always above 1,000 mA rates for me on any high speed adapter. Don't charge thru any computer usb, you will get very slow charging.
Might also have to change your cable, have had some go bad that they would not work well no matter which adapter or outlet being used. I also have an Anker QC 3.0 adapter, it charges very fast on that one.
Click to expand...
Click to collapse
I am getting a new cable sent from HTC in a few days, but I don't think that's the issue.
JohnRogers23 said:
This is your issue. Get a toothpick and gently work the lint and dust out of there. Your cable will fit better and it will charge faster. I work in a dusty environment and have to clean out my ports every now and then.
Click to expand...
Click to collapse
I did take a look, and I got some lint out and restarted. The charger doesn't seem to fit any better, and I still get very poor charging. I might just send it in to HTC to have them take a look at it, as my personal fixes seem to be pretty bad. I still don't break 1,000 mA rates and it is still wildly variable; not sure what's going on there.
Thanks for all your replies.

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