So, I ordered OnePlus One from the Swappa Boneyard for $185US. The only issue that was advertised was that the stereo speakers were not working and had been replaced, but still didn't function. I can hear media and call audio through the ear piece, but I am stuck using headphones and a Bluetooth speaker for an actually audible media audio experience.
Until recently, I owned another OnePlus One that encountered the dreaded sim card slot failure. The motherboard isn't modular, so replacement of it is was possible. But, it had 100% working speakers.
I played Dr. Frankenstein and swapped the motherboards in hopes of having a fully functional device. Unfortunately, the sound still does not work.
My initial conclusion was that the speaker I/O on the motherboard was faulty, but now I am seeing others with the same issue (rerouting of stereo speaker audio through the earpiece or having no media audio at all).
I have tried using Soundabout and Clean Master to clean up any residual files, flashing OxygenOS, and have even switched ROMs several times (clean installs, of course). But with no luck.
Obviously, the warranty is void now. So I'm turning to my fellow XDA hackers and OPO users who may have had experience with the same issue for some tips.
Any help at all would be greatly appreciated.
With love,
MikeCriggs
Hello,
Try flashing *fastboot* images of CM11S 44S version and troubleshoot your issue on it or you can flash ColorOS images
I found similar thread here http://forum.xda-developers.com/oneplus-one/help/speakers-t2875100
Read the comments.
Mr hOaX said:
Hello,
Try flashing *fastboot* images of CM11S 44S version and troubleshoot your issue on it or you can flash ColorOS images
I found similar thread here http://forum.xda-developers.com/oneplus-one/help/speakers-t2875100
Read the comments.
Click to expand...
Click to collapse
I already saw that thread and it wasn't too helpful for me. I will, however, fastboot flash back to CM11S and see if that makes any difference. It may not work, but it can't hurt. Thank you for the suggestion.
MikeCriggs said:
I already saw that thread and it wasn't too helpful for me. I will, however, fastboot flash back to CM11S and see if that makes any difference. It may not work, but it can't hurt. Thank you for the suggestion.
Click to expand...
Click to collapse
Mike, did you ever get your speakers working? I'm having the exact same symptoms. No sound from the speakers but wired headset and Bluetooth headset both work. Flash to LineageOS made no difference. I replaced the speaker module but it made no difference. I'm guessing it's either the motherboard or the flex cable from the M/B to the speakers module. I don't have another flex cable to swap however.
Related
For some reason the microphone on my Sensation is no longer working
The microphone is incredibly quiet (shouting sounds like a whisper), but there is obviously still some response. Occasionally I get a "popping" noise from the microphone.
I'm trying to work out what could have caused the issue. I'm using Albionman's CyanogenMod 10.1 Jellybean 4.2.2 Rom and no other users have reported a problem with it. The only thing I can think of that might have caused an issue is flashing a new radio and RCdata.img file. I've tried changing the radio and it's not made a difference, but I'm not sure if there's any way of getting rid of the RCdata? Could the radio even make a difference to the microphone?
Does anyone have any other ideas for fixes or ways to find out if this is a software or hardware isse? Any help people can offer would be great! :good:
Quick update and some extra info:
I've tried flashing different ROMs on there and it's made no difference. I get the same whisper level sound in calls, sound recorder and video.
Does the video use the two microphones separately to record sound? If so, if one was broken then I'd still expect the sound to be a lot louder than it is (though obviously not normal volume). The chances of both microphones breaking simultaneously seems kind of slim...
Replaced microphone... still not working
So today my replacement microphone turned up and I set to work replacing it. I plugged it in and powered up the phone to check it was working and I STILL have no microphone :crying:
This leads me to believe that it must be a software problem, so does anyone know what things can affect the microphone? I've tried different ROMs, different radios, taking the SD card out and seemingly everything else
Any ideas?????
Edit: sound is exactly the same with microphone unplugged completely
I flashed the stock RUU yesterday and the microphone came back
I then foolishly decided to try installing a custom ROM and the microphone stopped working. I thought I'd be able to flash the stock RUU again and fix the issue but this time flashing the stock RUU didn't work :crying: I'm wondering if I've got a bad sector on the ROM or something... :crying:
again install stock RUU then
ganeshp said:
again install stock RUU then
Click to expand...
Click to collapse
Yeah, I did... several times. It hasn't worked this time though for some reason.
I've tried everything including:
reboot
flashing new rom
going completely stock
cleaning out the jack
plugging in and out different headphones.
I found one solution but its only a temporary one. i downloaded an app, SoundAbout, that forces my phone out of headphone mode, but i want a permanent fix. thanks for any help.
hachem28 said:
I've tried everything including:
reboot
flashing new rom
going completely stock
cleaning out the jack
plugging in and out different headphones.
I found one solution but its only a temporary one. i downloaded an app, SoundAbout, that forces my phone out of headphone mode, but i want a permanent fix. thanks for any help.
Click to expand...
Click to collapse
Sounds like a hardware problem, so probably best to simply RMA the device.
Headphone jack will sense when headphones are plugged in. It sounds like a hardware problem to me also
SimonTS said:
Sounds like a hardware problem, so probably best to simply RMA the device.
Click to expand...
Click to collapse
I had that issue pop up on my phone, it's either a glitch with your ROM or its hardware. Carefully try to clean any lint or dust out of the jack and see if that helps, if not then flash a known stable ROM and see if that helps, if neither help, consider RMA or repair/replace yourself if you're comfortable doing it
Edit: I had a brain fart when writing this, I saw that you said you tried going stock but for some reason ignored that point when writing this reply xD sorry
Sent from my Nexus 5 using XDA Free mobile app
RE: OnePlus One Speakers not working!
Hello,
It has been almost 4 months since I bought my OnePlus One and for the past month my dual speakers haven't been working. There is no sound output even when people are calling me. I have to plug in an external speaker or headphones to listen to the audio. Other than that, I can hear nothing. I am currently on the new CM13.0-20151220 nightly and I installed it in hope that this is just a software problem and that a new update will fix it but it still hasn't worked. I've factory resetted and re-booted my phone several times. I've tried installing SoundAbout but that didn't work either. Can you guys help me out?
Sounds like a hardware issue since it remained after factory reset. If you are still under warranty raise an RMA on the website
Sent from my A0001 using Tapatalk
harison291 said:
Hello,
It has been almost 4 months since I bought my OnePlus One and for the past month my dual speakers haven't been working. There is no sound output even when people are calling me. I have to plug in an external speaker or headphones to listen to the audio. Other than that, I can hear nothing. I am currently on the new CM13.0-20151220 nightly and I installed it in hope that this is just a software problem and that a new update will fix it but it still hasn't worked. I've factory resetted and re-booted my phone several times. I've tried installing SoundAbout but that didn't work either. Can you guys help me out?
Click to expand...
Click to collapse
Make sure your headphone jack is clean. If that doesn't help, go back to stock, using the recommended recovery to do it. Don't install any apps at all, and test the phone.
If that doesn't do it, then you can see about service because you'd be pretty sure it's hardware.
Hello, forum
I dropped my OPO but there was no apparent damage. However, I soon found that the microphone had extremely low sensitivity during calls. Whistling into the microphone was loud and clear. But unless I put my mouth right next to the microphone to speak, my voice wasn't audible on the other end, and even then, just barely a whisper.
I opened up the phone and cleaned the microphone entry port, but to no avail. Weirdly, when I tried the phone on speaker, I found the same situation with the secondary microphone. If I spoke right next to the microphone, I was a bit audible; otherwise, nothing.
So it seems that it's not a microphone issue. What could it be?
Thank you.
Raptor
EDIT: More information: Running SultanXDA's CM13. Tried wiping and reflashing the ROM but no luck. Just about to try a different ROM, but it doesn't seem like a software issue. I have ordered a replacement microphone flex cable just in case, but now I'm starting to wonder whether this is actually a microphone issue or something else.
I had the same issue on my phone (after dropping it on the tub...).
Anyway, this fixed the issue for me.
Good luck!
psychen6 said:
I had the same issue on my phone (after dropping it on the tub...).
Anyway, this fixed the issue for me.
Good luck!
Click to expand...
Click to collapse
Hi,
Thank you for responding. I tried the suggested fixes in the linked thread but none helped the situation. It seems that both the microphones had been damaged by impact. I received the new microphone flex cable today and installed it. That seems to have fixed the issue entirely.
Once again, thank you.
Raptor
raptor402 said:
Hi,
Thank you for responding. I tried the suggested fixes in the linked thread but none helped the situation. It seems that both the microphones had been damaged by impact. I received the new microphone flex cable today and installed it. That seems to have fixed the issue entirely.
Once again, thank you.
Raptor
Click to expand...
Click to collapse
Cool, glad you got it working
I had the opposite experience with my phone. I replaced the cable, but it didn't made a difference until I applied that zip file.
raptor402 said:
Hi,
Thank you for responding. I tried the suggested fixes in the linked thread but none helped the situation. It seems that both the microphones had been damaged by impact. I received the new microphone flex cable today and installed it. That seems to have fixed the issue entirely.
Once again, thank you.
Raptor
Click to expand...
Click to collapse
could you link me to where you purchased the microphone flex cable?
tinyaznboi said:
could you link me to where you purchased the microphone flex cable?
Click to expand...
Click to collapse
I just searched on eBay. There are a ton of them available for $5-10. The one I bought is gone now, I'm afraid. Best of luck!
I plugged in my headphones to the phone and heard horrible static/hissing in the background, particularly when the volume is over halfway. I've tried 4 different connections (to my car stereo, to my headphones, to an external speaker, etc) and they all sound equally awful. I really hope I don't have a defective unit... This isn't normal though, right? Anything I can try to do to avoid an RMA? I'm rooted, bootloader unlocked, on PureNexus with EX kernel. No audio mods.
Also, just two notes:
1) I am 100% sure the cable is plugged in all the way.
2) I have no issues with the speaker (which tends to be what people have issues with on this phone, ironically). Audio had no distortion through speaker, but through the headphone jack its horrendous. I can't even listen to it it's so bad.
PsiPhiDan said:
I plugged in my headphones to the phone and heard horrible static/hissing in the background, particularly when the volume is over halfway. I've tried 4 different connections (to my car stereo, to my headphones, to an external speaker, etc) and they all sound equally awful. I really hope I don't have a defective unit... This isn't normal though, right? Anything I can try to do to avoid an RMA? I'm rooted, bootloader unlocked, on PureNexus with EX kernel. No audio mods.
Click to expand...
Click to collapse
Seems like you're not alone. May be worth adding your experience here :
https://productforums.google.com/forum/m/#!category-topic/phone-by-google/SJZzrfohirY
Hope this helps.
buzzboy said:
Seems like you're not alone. May be worth adding your experience here :
https://productforums.google.com/forum/m/#!category-topic/phone-by-google/SJZzrfohirY
Hope this helps.
Click to expand...
Click to collapse
Unfortunately (fortunately?) that's not my issue. I can hear music, it's just terrible sounding due to the hissing I'm the background. It's as if the cable is only half plugged in (but it's not). Thank you for searching though!
PsiPhiDan said:
I plugged in my headphones to the phone and heard horrible static/hissing in the background, particularly when the volume is over halfway. I've tried 4 different connections (to my car stereo, to my headphones, to an external speaker, etc) and they all sound equally awful. I really hope I don't have a defective unit... This isn't normal though, right? Anything I can try to do to avoid an RMA? I'm rooted, bootloader unlocked, on PureNexus with EX kernel. No audio mods.
Click to expand...
Click to collapse
Google has admitted the audio distortion issue being reported in its Pixel smartphones is an hardware problem, and it looks like the company is issuing replacements for customers. The audio distortion issue was first reported in December when a user named Mark Buckman had posted about the same.
shakirajane said:
Google has admitted the audio distortion issue being reported in its Pixel smartphones is an hardware problem, and it looks like the company is issuing replacements for customers. The audio distortion issue was first reported in December when a user named Mark Buckman had posted about the same.
Click to expand...
Click to collapse
Wasn't Mark having issues with his internal speaker when headphones were NOT plugged in though? I think those are different issues. My audio is fine at full blast, as far as I can tell, with no headphones plugged in. It's just when I plug something into the headphone jack that I hear the problem. I'll try his piano and see if I can reproduce his issue though. Maybe I just haven't tested the internal speaker hard enough.
EDIT: Grr... I do have the other problem too! Shown clearly by the Perfect Piano app... Well thank you for leading me to finding that out!
PsiPhiDan said:
Wasn't Mark having issues with his internal speaker when headphones were NOT plugged in though? I think those are different issues. My audio is fine at full blast, as far as I can tell, with no headphones plugged in. It's just when I plug something into the headphone jack that I hear the problem. I'll try his piano and see if I can reproduce his issue though. Maybe I just haven't tested the internal speaker hard enough.
EDIT: Grr... I do have the other problem too! Shown clearly by the Perfect Piano app... Well thank you for leading me to finding that out!
Click to expand...
Click to collapse
Lots of people have a problem with the speaker. I've had 3 replacements with various faults and all have had the speaker issue. It's been reported that its a software issue, and will be resolved in an update..... Hopefully.
https://productforums.google.com/forum/m/#!topic/phone-by-google/XDl52F-Np6o
buzzboy said:
Lots of people have a problem with the speaker. I've had 3 replacements with various issues and all had the speaker issue. It's been reported that its a software issue, and will be resolved in an update..... Hopefully.
https://productforums.google.com/forum/m/#!topic/phone-by-google/XDl52F-Np6o
Click to expand...
Click to collapse
Weird. I spoke to Google today and 5 minutes after describing the problem, they told me to get a replacement through Verizon (that'll be fun).
PsiPhiDan said:
Weird. I spoke to Google today and 5 minutes after describing the problem, they told me to get a replacement through Verizon (that'll be fun).
Click to expand...
Click to collapse
Google can do the replacement too. I opted for that route because I'm hopefully more likely to receive one that I can unlock the bootloader on.
jumaaneface said:
Google can do the replacement too. I opted for that route because I'm hopefully more likely to receive one that I can unlock the bootloader on.
Click to expand...
Click to collapse
They will, but it will leave me without a phone for 2 weeks. They won't ship until they receive mine since it's through Verizon.
PsiPhiDan said:
They will, but it will leave me without a phone for 2 weeks. They won't ship until they receive mine since it's through Verizon.
Click to expand...
Click to collapse
They quoted me 7-10 days max. I still had my old HTC 10 so wasn't really am issue
Did you try cleaning out the headphone jack with an electronic cleaner/compressed air? Dust could be a factor.
(Please correct me if these aren't the ways to clean a headphone jack)
CyberLykan said:
Did you try cleaning out the headphone jack with an electronic cleaner/compressed air? Dust could be a factor.
(Please correct me if these aren't the ways to clean a headphone jack)
Click to expand...
Click to collapse
It's not only the headphones jack I found out though. It's also the speaker when the headphones aren't plugged in. So apparently I have a jacked up phone, sadly. I may try the compressed air for fun though.
PsiPhiDan said:
It's not only the headphones jack I found out though. It's also the speaker when the headphones aren't plugged in. So apparently I have a jacked up phone, sadly. I may try the compressed air for fun though.
Click to expand...
Click to collapse
Tough luck. Mine seems fine.