HELP Major Issue - Verizon Samsung Galaxy S6

Hi,
I have a S6 that won't stop resetting and won't connect to the network.
It started about 4 weeks ago when I restarted my phone. It wouldn't connect to the network and every 2 min 5 sec it would reset on its own. I would also get an error message that a process has stopped working whenever I tried to use a system app or shut down the phone normally. This event has happened 6 times now.
Today I went and got a new SIM card to try and see if that was the problem. About 4 min after the new card was put in I tried to replicate the problem for VZW. It happened and in order to get it fixed I had to leave the phone powered down for 5 mins.
I tried resetting the phone when I got home because I lost my 3rd party apps when I tried to disable them and see if that would fix it. No I still don't have the apps back but they are still installed, this is a problem for later.
Right now it has been about 90 mins since I lost my network and letting the phone rest for 30 mins or longer I still can't seem to get it back and the phone resets every 1 min 5 sec.
Any suggestions?
Jrdnthms

jrdnthms said:
Hi,
I have a S6 that won't stop resetting and won't connect to the network.
It started about 4 weeks ago when I restarted my phone. It wouldn't connect to the network and every 2 min 5 sec it would reset on its own. I would also get an error message that a process has stopped working whenever I tried to use a system app or shut down the phone normally. This event has happened 6 times now.
Today I went and got a new SIM card to try and see if that was the problem. About 4 min after the new card was put in I tried to replicate the problem for VZW. It happened and in order to get it fixed I had to leave the phone powered down for 5 mins.
I tried resetting the phone when I got home because I lost my 3rd party apps when I tried to disable them and see if that would fix it. No I still don't have the apps back but they are still installed, this is a problem for later.
Right now it has been about 90 mins since I lost my network and letting the phone rest for 30 mins or longer I still can't seem to get it back and the phone resets every 1 min 5 sec.
Any suggestions?
Jrdnthms
Click to expand...
Click to collapse
Are you rooted? You could odin back to stock.

It is a stock S6.

jrdnthms said:
It is a stock S6.
Click to expand...
Click to collapse
What firmware?
Have you tried SmartSwitch? It is supposed to have tools for diagnosing and fixing problems from what I hear.
http://forum.xda-developers.com/verizon-galaxy-s6/general/verizon-s6-stock-restore-files-t3096000

Related

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Thanks for your time.
Matt
Hi,
Here's a thread on returning to stock firmware. That should give you a fresh start,
http://forum.xda-developers.com/note-4-sprint/general/stock-tar-odin-flashable-t3056478
If you want to find other options, you could ask for other ideas in your device section here,
http://forum.xda-developers.com/note-4-sprint/help?nocache=1&z=7997657528612763
Good luck!

Strange and significant reset and camera problems after latest update

I've got some very strange issues happening since the latest T-Mobile update to baseband G930TUVU2APC8.
The phone is a T-Mobile Galaxy S7 with a Sandisk 200GB micro SD card installed
Whenever I'm on a phone call through a my Jawbone Era (and charging; I haven't tried it unplugged) the phone will behave as if it did a reboot, without actually rebooting, every few minutes. The phone will stop responding for about 20 seconds, then show just the wallpaper for about 5 seconds, then go back to the lock screen. At this lock screen it requires me to enter my password instead of using fingerprint as if it had just powered up. The phone call does not drop through all of this.
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Thank you,
Matthew
techy101 said:
I've got some very strange issues happening since the latest T-Mobile update to baseband G930TUVU2APC8.
The phone is a T-Mobile Galaxy S7 with a Sandisk 200GB micro SD card installed
Whenever I'm on a phone call through a my Jawbone Era (and charging; I haven't tried it unplugged) the phone will behave as if it did a reboot, without actually rebooting, every few minutes. The phone will stop responding for about 20 seconds, then show just the wallpaper for about 5 seconds, then go back to the lock screen. At this lock screen it requires me to enter my password instead of using fingerprint as if it had just powered up. The phone call does not drop through all of this.
The next issue is that some pictures taken from the quick launch are sometimes not saved. I'm not 100% sure that this only happens after the reboot issue above, but I think it does. I have secure startup disabled .
I tried a factory reset which did not fix the issue, contacted t-mobile and was sent a replacement device that still has the problem. None of this was happening prior to the latest update.
Has anyone else experienced these issues? Also, is it possible to downgrade the firmware version?
Thank you,
Matthew
Click to expand...
Click to collapse
The problem started in PB8 firmware, PC8 firmware has constant wifi dropout issues, you might find even that at 3G connection performing better than fiber optic wifi internet.
Easiest is to update facebook to latest version and see how many "can not connect right now" errors.
Random reboots is normal never mind how many times your factory reset or do a full firmware PB8 flash.
T Mo is not the brightest tools in the shed, it takes 5 visits to their T Mo offices to get the accounts and products purchased + refunds for items payed in cash or freebies refunded etc etc etc.....

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Xperia J died (?)

I've had the phone for over 6 months, it'd belonged to my sister before and everything was fine. I got a new phone recently and stopped using J. Just turned it off and put aside. I turned it back on today, it was working fine, until I wanted to do a wipe, nothing happened afterwards. I've had 360 security installed, thought it may be causing problems, so I uninstalled it. Then the phone was supposed to reset and so it did, but it didn't start again. Until this moment it hasn't shown even one sign of life, no random vibrations, no diodes flashing. I read about taking out the battery, powering it for hours, turning on with power+vol, power-vol, whatever. Nothing worked. When I connect it to the PC, it recognizes that something is being connected, tries to install a driver but immediately I get a message that it's failed. Any idea how I may solve this?
pucykoks said:
I've had the phone for over 6 months, it'd belonged to my sister before and everything was fine. I got a new phone recently and stopped using J. Just turned it off and put aside. I turned it back on today, it was working fine, until I wanted to do a wipe, nothing happened afterwards. I've had 360 security installed, thought it may be causing problems, so I uninstalled it. Then the phone was supposed to reset and so it did, but it didn't start again. Until this moment it hasn't shown even one sign of life, no random vibrations, no diodes flashing. I read about taking out the battery, powering it for hours, turning on with power+vol, power-vol, whatever. Nothing worked. When I connect it to the PC, it recognizes that something is being connected, tries to install a driver but immediately I get a message that it's failed. Any idea how I may solve this?
Click to expand...
Click to collapse
have you try fastboot/flashmode...
what driver shown on your device manager?
pucykoks said:
I've had the phone for over 6 months, it'd belonged to my sister before and everything was fine. I got a new phone recently and stopped using J. Just turned it off and put aside. I turned it back on today, it was working fine, until I wanted to do a wipe, nothing happened afterwards. I've had 360 security installed, thought it may be causing problems, so I uninstalled it. Then the phone was supposed to reset and so it did, but it didn't start again. Until this moment it hasn't shown even one sign of life, no random vibrations, no diodes flashing. I read about taking out the battery, powering it for hours, turning on with power+vol, power-vol, whatever. Nothing worked. When I connect it to the PC, it recognizes that something is being connected, tries to install a driver but immediately I get a message that it's failed. Any idea how I may solve this?
Click to expand...
Click to collapse
if so, u may contact ur product manufacturer or where did u buy ur xperia j.,.

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