Microphone on headsets not working after update to 5.1.1 - Xperia Z3 Q&A, Help & Troubleshooting

Struggling with 3 different wired head set mics (inc MDR-NC31E) not working after update to 5.1.1 also really low bluetooth volume (mic) when in the car with hands free. Speakers all work fine wired and Bluetooth
UK sim free, encrypted for work reasons - everything else vanilla
any help gratefully recieved

update - I've now had 2 incidents where when I dialed out the handset mic didn't work, the work around was to tap the output button to turn the phone into a speaker phone for a moment and then back again.

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Having same issue over here, its working with most apss excpet for skype which is a software that I use everyday. Finding no solution yet :c
Googling led me to:
- Downloading Soundabout
- Clearing data of Speed Connect
- Installing older versions of skype
All with no avail :C
please help ;-;

I have the same isssue and it happened right after the update, the workaround did work for a bit but it's getting worse to the point where I have to reboot the phone to get it to work again.
Now I noticed that this only happens after I use SoundCloud to listen to music.
I didn't use it for few days and I didn't have the issue,so maybe some apps trigger this.
Sent from my D6603

It's fixed in the latest update 23.4.A.1.200

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[Q] Xperia J Headset issues....

I've had this phone for a little less than a year now and it was working fine (except the terrible screen issues before JB). Now with 4.1.2 the screen is fine but other stuff are messed up... Headsets basically don't exist for my phone. I've tried various one button headsets and most of the time clicks are not recognized.I haven't tried 3 buttons ones but I can guess the outcome... I mainly want to control my music when walking(Pause/Play etc.) . Every now and then the headset works fine for a few seconds then Google Now/Search or whatever takes control and then that is for headset controls... I tried :
Disabling Google = Google doesn't start whne listening to musc but no recognition for the button...
Various app solutions for controlling headsets = still no recognition..
Rooted and installed Headset Droid for the Google fix = nope
Different music players that come with headset control functionality = same problem.
Tried SmartConnect + SmartKey = it recognizes that is a headset on the event and starts Walkman but then again clicks do nothing..
This has all been tested with the official headset that comes with the phone...
My friends has the same phone bought from a different country. I've stress tested his phone with the same various headsets and it performs great with absolutely no issues,Google doesn't even launch like on mine..... I saw that although he is on the same JB as me (4.1.2) he is running an older Build. I was on 11.2.A.0.31 and he is on 11.2.A.0.21.
I thought I will reflash to an older Stock rom just to see if the software is the issue. I downloaded DooMLoRD Easy Rooting Toolkit (v17) and rooted my phone without any issues. Then I downloaded 11.2.A.0.21 No Brand ATA from this forum. I got Flashtool which recognized my phone and I granted it root access. I reflashed with the stock rom with full wipe on cache + data. Phone booted up fine afterwards and it worked quite good. Then I decided to try the headset again. I think you can guess what happened....Same Google issue and no headset functionality whatsoever...
I really like the phone as the sound quality is superior to my Philips mp3 player. I can also have up to 32GB sd which is perfect as I do have a lot of music BUT this headset issue makes listening to music more of a hassle then actual enjoyment... I normally like Sony but I have to admit they have disappointed me when it comes to phones... Not just because of this issue but also the screen problems on ICS which I had to fix with a app made by people on this forum...
I don't know what to do now. I forgot to mention I have not unlocked my bootloader and my phone says : Bootloader unlock allowed : No
in the system service menu. Should I unlock the bootloader with Flashtool and try to go down to ICS which will probably fix the headset and the Google issue but will probably introduce the nasty screen issue..? I don't even know if this is a software issue at all, I would like it to be but i am starting to think that I just have a faulty handset -__- I am probably never buying a phone second hand + phone from Sony again...
I also noticed ST26i_112A021_CE.ftf on 4shared. Is CE better than the no brand one I used ?
Any help on this would be greatly appreciated. I am a programmer myself and although this i tiny issue it is annoying me greatly..
I updated back to .31 OTA out of curiosity and headsets work alright until 5,6 times playing and pausing
music and then it does the usual no response thing until I completely reset the phone.
I was reading on Bluetooth headsets and from my understanding commands from them are on a separate audio stream from the headphone jack. Any idea if same issue will appear if I buy a Bluetooth headset ? I don't want to buy an expensive one and then regret it..
Sent from my ST26i using xda app-developers app
werk91 said:
I updated back to .31 OTA out of curiosity and headsets work alright until 5,6 times playing and pausing
music and then it does the usual no response thing until I completely reset the phone.
I was reading on Bluetooth headsets and from my understanding commands from them are on a separate audio stream from the headphone jack. Any idea if same issue will appear if I buy a Bluetooth headset ? I don't want to buy an expensive one and then regret it..
Sent from my ST26i using xda app-developers app
Click to expand...
Click to collapse
Here's what I do: Look for phillips headset app on the playstore. Install it and configure it to make the changes for a media player that you like and you'll never have problems again.
The next time you pop the headset on the phillips headset app will automatically start and it will also open up the default media player.+ you also get an extra sound boos from the app
So far I have tried :
Philips Headset app
Google Search Disabled: Probably works best, stops accepting commands once I turn the screen off or I play/pause too many times.
Google Search Enabled: The voice dialer/Google Now/Whatever will start up about 10 secs in the song and then forget about any headset control until full phone restart.
JAYS Headset app
Works alright for 5,6 times playing and pausing and then just stops registering clicks. Google Search/Voice dialer affects it in the same way
as Philips Headset.
Headset Button Controller, Ultimate Headset Controller and Headset Droid ( I tried the Google fix) act in the same manner as well....
I've tried just about anything now. I even completely removed Google Search and Voice Dialer from system apps. Even that didn't help..
I guess its just my phone and my only hope now is a bluetooth headset. Hopefully the commands from a BT headset are intercepted and processed differently...

Idol 3 Bluetooth + Wifi while driving or changing Wifi

While driving bluetooth stops or some time lag voice if wifi is on. same issue noticed without wifi enable also but very less.
It seems whenever wifi changes to different network or connects or disconnects bluetooth is loosing or lagging voice.
Where as if i put it on speaker i can hear sound from speaker. I tried 5-6 different bluetooth and having same issue. i got replacement of phone also but same issue with new phone also. I could verify with older phone and it seems issue is only with Idol 3. Is any one else facing similar issue?
I tested this using a Bluetooth headset, and I am unable to replicate it. Turning WiFi on and off has no noticeable effect on playback via a the Bluetooth headset. Unfortunately , I have no way to test this while driving .
stl1859 said:
I tested this using a Bluetooth headset, and I am unable to replicate it. Turning WiFi on and off has no noticeable effect on playback via a the Bluetooth headset. Unfortunately , I have no way to test this while driving .
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Click to collapse
This issue is mainly happening while driving. It seems like while driving phone tries to goes from LTE to different modes and same with wifi as it tries to connect to different wifi. In this process it starts to lags voice on bluetooth and in few cases sound get disconnected.
Are you listening to music on your phone or streaming?
I haven't had any issues while driving using both Google music and slacker. Those are the only two streaming apps i use tho. I leave my Wi-Fi on all day. My deck is a Bluetooth pioneer unit, though the model number escapes me at the moment. I'm on T-Mobile BTW.
I don't drive anymore but I stream Rhapsody overnight onto my BT speakers and it never has conked out on me yet. There was one time I did lose the BT connection to the speakers before I did the factory reset but no issues with the BT since.
Issue is not with listenting music, it is during call through bluetooth while driving and having wifi and bluetooth both on.
OK I'll test that later on today. How often/with what frequency does it happen to you?
psu2fan said:
OK I'll test that later on today. How often/with what frequency does it happen to you?
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Almost 2 out of 3 attempts i am having this issue. even now in home i started call on bluetooth when wifi was off, then just put wifi one during call and voice from bluetooth started to get blurry and then other party could not hear me. and i had to disable wifi and then disable bluetooth and then on bluetooth again in phone.
Seems like issue is happening when phone is trying to connect to wifi and call is on bluetooth...
airplane mode on, wifi and blutooth on, LG HBS700 oem + netflix = audio lag. firmware update did not help. not ready to switch from s4 just too many quirks.
pepper454 said:
airplane mode on, wifi and blutooth on, LG HBS700 oem + netflix = audio lag. firmware update did not help. not ready to switch from s4 just too many quirks.
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I do not have Netflix - but I tested with HBO Go - and YouTube - with airplane mode , WiFi and Bluetooth - And I am not seeing any audio lag - or audio interruption when switching from speakers to Bluetooth mid session. I am using Arctic P253BT headphones.
Alright I did a call today. It was only 5 minutes long but didn't notice anything. I'll try doing what you did starting a call in my driveway and turn WiFi on/off repeatedly at various time intervals.
I got replacement, but i can still see the issue with new phone also...
attitude_it7 said:
I got replacement, but i can still see the issue with new phone also...
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Click to collapse
Sorry, my testing is put on hold as I had to send the device in to get a new screen (cracked). I couldn't get it done before because my wife kept stealing my car
I'm having kinda' the same problem. The thing is everytime I connect/disconnect there's a general lag in the phone! after one minute or so, it starts working ok
jcipactli said:
I'm having kinda' the same problem. The thing is everytime I connect/disconnect there's a general lag in the phone! after one minute or so, it starts working ok
Click to expand...
Click to collapse
It's possible the bluetooth is unreliable because the phone gets busy as you indicated...I posted a couple of apps in the idol 3 apps section that help reduce lag and may help this...
Something I've done has made my bluetooth totally unreliable....whether linked to car or home phone system I can answer...talk for a few seconds and then it transfers the call back to the cell instead of the bluetooth device. I'll have to go back through my backups and find a version that doesn't do this.
I have demonstrated the same effect with my bt device (lg). When switching wifi networks bt microphone stop receiving so other party cannot hear me and the audio begins to break up and lag. I can switch off bt then back on and am fine till next wifi switchover. I was hoping the update from Alcatel would address this, was not the case. ;(
I also had the same kind of issue while listening music in car using Bluetooth, strangely it is happening when the WiFi try to connect to open WiFi available. And when that open WiFi is not able give internet accesses, then the phone just get stuck for some time. I have these issues frequently I need to restart my phone
I just purchase Alcatel Onetouch Idol 3 and and am having similar problem. I had a Plantronics M50 connected and people complained that I was breaking up and they couldn't hear me and it happened on my end sometimes too. When I'm calling someone, the ring will be normal at the beginning of the ring and then it will fad out at the end of the ring. Store rep told me this was normal. Has never done it with any of my other phones. Bought another bluetooth to try to determine if it was the bluetooth or the phone. Bought the Plantronics E50 and the same thing happens. Alcatel says it's the bluetooth and Plantronics says it's the phone. Betty at Alcatel also says the Plantronics bluetooth are not compatible with the Alcatel, however, the store sells the Plantronics Marque II to use with the Alcatel. Anyone have any suggestions or having the same problem?
I'm having the problem in car on bluetooth where the caller sounds like they are underwater and garbled and I'm told I do too. It comes and goes, very frustrating. I tested another Android and no problem.
skisom said:
I just purchase Alcatel Onetouch Idol 3 and and am having similar problem. I had a Plantronics M50 connected and people complained that I was breaking up and they couldn't hear me and it happened on my end sometimes too. When I'm calling someone, the ring will be normal at the beginning of the ring and then it will fad out at the end of the ring. Store rep told me this was normal. Has never done it with any of my other phones. Bought another bluetooth to try to determine if it was the bluetooth or the phone. Bought the Plantronics E50 and the same thing happens. Alcatel says it's the bluetooth and Plantronics says it's the phone. Betty at Alcatel also says the Plantronics bluetooth are not compatible with the Alcatel, however, the store sells the Plantronics Marque II to use with the Alcatel. Anyone have any suggestions or having the same problem?
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Click to collapse
There's a problem with the phone. It happened after the last Android update. My bluetooth was fine until marshmallow. It's so bad I went back to my Galaxy S4. I loved the Idol for just about everything, but horrible bluetooth. People can't hear you, it's a deal breaker.

Bluetooth Media Issue

I've searched extensively and can't seem to find the specific answer I'm looking for. Ever since my phone updated to 5.1.1 my Bluetooth media connection won't work, just my call audio. This really pisses me off because I JUST bought a new head unit for my car so I could stream audio from my phone. My phone is not rooted and I wasn't planning on going through the hassle of rooting this one. Is there a fix without rooting? If not, will rooting and flashing a custom ROM fix the issue? I see there are some marshmallow ROMs already out.
I'm on 5.1.1 and have to power on and off my Bluetooth adapter half the time. Phone doesn't connect to data wifi or blue tooth in till adaptor is rebooted. Says it's connected.
I've tried it. Turned off bluetooth and turned it back on, as well as went into the bluetooth settings and turned "call audio" and "media audio" off/on multiple times. For less than a second if I have music playing it will play through the car and then the phone kicks media audio off again.
After I'm connected, I can take a call and music resumes. I've had problems with some apps that updates have fixed. But not what your describing. Maybe one of the auto connect apps from the play store?
dochab1 said:
I've searched extensively and can't seem to find the specific answer I'm looking for. Ever since my phone updated to 5.1.1 my Bluetooth media connection won't work, just my call audio. This really pisses me off because I JUST bought a new head unit for my car so I could stream audio from my phone. My phone is not rooted and I wasn't planning on going through the hassle of rooting this one. Is there a fix without rooting? If not, will rooting and flashing a custom ROM fix the issue? I see there are some marshmallow ROMs already out.
Click to expand...
Click to collapse
You cannot root the phone even if you wanted to because of the locked bootloader. Do you have the latest firmware update for your head unit? If not see if updating it may help. I have a top of the line Kenwood NAV head unit that worked without a hitch on my S4. When I got the S6 calls worked fine but I couldn't get audio to work. I found a solution on a Kenwood support site and now it works without any issues. Somehow settings were changed when I switch from the S4 to the S6. Also could there be an issue with your mobile data?

bluetooth no call audio pixel

I used to be able to hear calls and media whilst connected to bluetooth in my car. one day it just stopped working. media still works but when i make a call or receive one, there's no audio. calls ,audio, and contacts are all checked in bluetooth settings. i've forgotten devices, rebooted, reconnecting, and nothing helps.
bluetooth connects to everything fine, but no call sound over any accessory i try. got a new car and it won't work in there either. i'm on android 7.1.2 .
searched all over and plenty of people are having these issues but none of the posts i've read solve my problem. any help would be appreciated
Hey hey, I have a 128GB pixel with the same issue. I actually opened a case with Google support today about it. about 3 months back, only phone audio stopped working in my car. I was hoping the 8.0 update would fix it but it did not. I have a 2017 Honda Civic LX. I tried everything on my phone - even factory reset. Media audio works, I can play Spotify just fine but when i get a call, I can not hear the other person and they cannot hear me. The phone indicates it is connected via bluethooth... I'll try to update this post with what they find.
marc.ientilucci said:
Hey hey, I have a 128GB pixel with the same issue. I actually opened a case with Google support today about it. about 3 months back, only phone audio stopped working in my car. I was hoping the 8.0 update would fix it but it did not. I have a 2017 Honda Civic LX. I tried everything on my phone - even factory reset. Media audio works, I can play Spotify just fine but when i get a call, I can not hear the other person and they cannot hear me. The phone indicates it is connected via bluethooth... I'll try to update this post with what they find.
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Click to collapse
128G pixel here. This happens with every Bluetooth device I connect it to. 2 car stereos, 2 speakers, and a headset. All worked fine and suddenly one day... Didn't. I was hoping O Would fix it with all the Bluetooth bug fixes and changes they implemented.
Sent from my Pixel using Tapatalk
Darn, so the issue is a bit different. Mine works fine on a couple of other speakers I have.
Did anyone ever solve this? I've got the same issue, but it effects *all* my Bluetooth devices, but only when I am switched to my secondary user profile.
I've reset the phone app but no dice.
My phone will say it is connected to the Bluetooth device for the phone call. If I switch to speaker or phone and then back to Bluetooth, it works. Anyone else have similar?
wormbo said:
Did anyone ever solve this? I've got the same issue, but it effects *all* my Bluetooth devices, but only when I am switched to my secondary user profile.
I've reset the phone app but no dice.
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Hi!
After hours of Googling you are the first I found who has the same error.
I have a Lenovo TAB4 8+, my kid wants to use Zoom and his Bluetooth headset but only the speaker and mic on the tablet works. I tried fresh install, without luck:
There are 4 type of users:
- Owner (primary - this is the only profile which works for calls on bluetooth headset)
- Standard Users (secondary - bt headset only supports listening: Spotify etc..)
- Child (bt headset only supports listening: Spotify etc..)
- Guest
The bluetooth headset is working with other devices, but not with this one. Unfortunately I have no other android device which supports multi-user.
Moreover, there was an hour when bt call worked from secondary user, but couldn't find out what is the problem.
Can anybody help me on this?
Best regards,
Karoly

Question BT audio trouble?

Anyone else finding that the Bluetooth audio can be a bit hit and miss, the audio has just fully cut out on me, but it displays as if it's still connected and playing via the headphones. I had no audio through either headphones, switching BT off and on, and rebooting headsets didn't solve it. Rebooting the phone brought the audio back, phew!
Out of the two headsets I have, My cheap Sony WI-C310's seem to work better, Using my jabra halo smart headset, it doesn't seem to connect media audio if it's also allowed to handle calls. I have to toggle calls off and just media to use Spotify with the headset (this could just be that headset being weird, think it got discontinued for not being great)
Anyone else having BT audio issues?
I've got a Huawei smart band 6 connected at the same time if that's a factor, it wasn't a problem on my original Nord though.
I have been facing the same issue for a while now, it's pretty random. There are times where it works perfectly and other times it either doesn't connect at all, or has a very weird delay, where it's fine in the beginning of say a video and gets a delay mid way through it. There are times where it only connects to one earphone, just issues all around. Also am using the oneplus buds z2, so honestly would expect it to work flawlessly with a oneplus device. The earphones work fine with other devices.
I've been getting random drop outs.
Both with connectivity with my car infotainment system and my cycle computer.
When I had my OP7Pro, never experienced anything of the sort when connected to these two same devices.
I've also tried enabling Bluetooth Gabeldorsche in the developer settings, and that didn't make a difference.
Will try changing the Bluetooth AVRCP version to see if that improves anything (currently set to the default of 1.5).
Has anyone else played with those settings and tested the impact?
Tested with 3-4 Bluetooth devices and no drop outs.
I notice that when I put the device in aereo mode the Bluetooth remain active, but in the latest days this problem doesn't happen anymore, maybe was a bug of the first fw, and after last update they have fixed?

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