My friend recently gave me an HTC Dash for T-Mobile. It's running WM6.1 Kavana's ROM 1.33.424.2. After he gave it to me I unlocked for AT&T completely, 100% legally. I called T-Mobile and they gave me the unlock code.
But since I've been using it it will randomly turn off. It seems to shut off more often using MMS or anything through the Internet, but it will also turn off just sitting in my pocket or while texting. Luckily it hasn't ever crashed during a call.
When I try to turn it back on it will either shut down before fully turning on (it will show the boot screen but turn off), it will turn on but say the battery is dangerously low and it needs to be shut down, or one time it had an error message saying "The device could not be started due to sudden loss of power. Click YES to continue or NO to shut down. Please be sure the device is completely shut down before removing the battery." If you click YES it shuts down. If you click NO the screen turns white then tries to start up a few seconds later and fails.
The way I stop this is plug it in to a charger and turn it on so it can't die. It says the battery is low but since its plugged in it won't turn off. Then once it turns on I turn it off normally by tapping the power button and selecting Power Off. Then I take out the battery, put the battery back in, turn the phone on, and then the battery is back to the power level it was before the crash and the phone works fine again. But any texts or calls I had made in the past few minutes are erased as if they hadn't been made, sent, or received.
I've already tried a few hard resets and it doesn't seem to work. I even downgraded to WM6. I just want to know if this is a software problem, a battery problem, a hardware problem, or something else. Thank you to anyone that can help.
Welcome to the forum
I assume that your battery is working ok right?
Try with a hard reset
Read here:
http://forum.xda-developers.com/showthread.php?t=397583
And:
http://forum.xda-developers.com/showthread.php?t=415225
Good luck,
I've tried the hard reset a few times, I don't know whats wrong.
Never had a reboot issue with KitKat or Lollipop on my Nexus 5. However, since upgrading to 5.1.1 from 5.1, my phone randomly turns off during usage. Its a power down and not a reboot as I need to manually hold the power button to get it to boot back up.
I've not been able to find a pattern to the crash but usually its an app that either uses the camera or something like Hangouts doing a call. Battery typically is between 45-80% when this occurs and app usage is varied. Happens about once a week. I'm able to browse the web or use Talon and get the battery to 30-50% without stability concerns. It just seem that certain apps expose the bug.
Couple of additional data points. If I have it connected to an external battery and battery stays above 95%, power down doesn't happen. In addition, if it boots back up & its not connected to a power source it will then power off again. The next boot will do an ART rebuild of cache.
I searched, but haven't seen another report like this.
So I just rooted my Z3 and am super happy with it. I've been going through and removing all the bloatware but I"m nervous I may have removed some dependency.
Currently my problem is that whenever I'm no mobile data (this problem doesn't happen if airplane mode is on, I'm on wifi, or the simcard is out) the screen randomly goes black. It doesn't turn off, everything just turns black. I know this cause I can hold the power button and the power menu pops up. The menu does jitter a bit though as if someone is trying to move it with their finger.
This will happen periodically a bunch of times, and then go away for maybe an hour or more.
Anyone have any leads on what this might be?
I don't understand how exactly can I explain the situation, but I'll be as specific as I can. Please try to understand and help me from this.
My Nexus 5 is on Marshmallow without any roots etc ever. Now, the problem goes like this:
Suppose I press power button once, then screen should turn on/off once. Now this which happens normally in any phone happens in mine for first few times, then it starts like if I press power button once to turn screen off, it goes from off and turns back on, I again press power button, again from on it goes off and back on, this keeps on happening until I try my luck for it to off, but then sometimes it happens like after so much pressing it eventually show me "power off" option on screen(which generally should open if I hold the power button). Now once I encounter this "power off", no matter what I do, I power off/not, it'll automatically turn off, and this happened atleast 10+ times till date. So finally whenever I encounter "power off" option, which sometimes comes when I try to turn screen on or sometimes off, but never I hold the power button, but finally even If I don't click on power off, it'll power off.
And that isn't yet strange till there, normally now "Google" shows on screen when device is powered on, but here after encountering "power off" it shows "Google" and turns off.
This problem has happened to me from maybe starting a week ago, atfirst I ruled it as maybe hardware problem, cause after 3 factory resets, nothing changed, but then when I did wipe system cache and data format from recovery screen, everything got resolved. But this too remained for 2-3 days, again same problem started after it, I this time cleared system cache from recovery, and this time too it helped somewhat. so I can atleast say that it isn't a hardware power button problem, but something which I don't know what, always creating problems from software.
Now this problem has developed itself, because now the power button is kinda working okay, but now the "power off" comes on screen automatically, I can say once-twice a day, and as explained 'n' times before, once I encounter this, mobile turns off.
So everytime I've to turn phone on after this, and pray that it doesn't repeat, but it's yet going on, and i'm so pissed off by this phone, I regret buying this, honestly as till now mentioned I tried whatever I could/I knew, but nothing, nothing's helping me.
Also the problem intensifies when phone is on charge & "power off" is encountered, then the phone goes to turning off and "Google" is shown, then it shows "Google" then turns off, then it shows "Google" then turns off, and this loop keeps on going.
Finally I hope i'm as clear as possible, if someone can please help, I can guarantee any kind of format will just resolve the problem for few days only, and hardware power button problem i'm not feeling it as formats basically help it great, but anyway if I'm going wrong somewhere/need proper explanation somewhere then please tell but resolve this asap.
Phone's from India and it's been 1 year since bought and atleast a month from the Marshmallow OTA update and this problem started randomly without me doing anything I guess from a week ago.
I think you should take a look at that power button.
It's your battery. I was having the same problem with my nexus, I replaced the battery and the reboots are gone.
Mine did this exact thing a couple of weeks ago. really annoying and couldn't put my finger on it, until i got so annoyed that when it came up with the power off notification I repeatedly pressed the power button for maybe 20 times, this resolved it for a few days, though to be honest, the best advice that someone posted, was that a sharp shock to the side of the phone that the button is on resolved it, been over a week now and it's been fine.
I put it down to the case i had on it, harbouring small dirt that was getting into the button housing and interfering.
try it out, failing that, perhaps a new power button, i did have one in my ebay basket, though i don't need to go down that route, not for the foreseeable anyway.
**edit
incidentally, i went down the software route too wiping caches etc. no avail.
Hi all,
My phone is rooted and running the engineer rom that was made popular in the Verizon forums. (Yes, I'm running the AT&T version). Ive been using the rooted phone for close to 2 weeks now, without any hiccups.
I was browsing reddit with reddit Sync, and then the app crashed on me. Everytime I tried to force close, and start up, it would come up as a white screen. Finally I decided to restart the phone. Hold down power button, press the restart button, and it shuts down. I see the Custom lock, then a quick Samsung flash, then I see the AT&T globe spinning. It does three spins the freezes.
Up until this part, everything is normal. Usually from here it takes anywhere between 30-60 seconds for my phone to come back to the lock screen. Except its not been sitting at the AT&T globe for almost 10 minutes.
Things I've tried:
Letting battery die, trying to restart it
Holding volume down + power for hard reset
I don't believe I took any security updates, and I was running PF2
Neither have worked. Any ideas?
Thread closed by OP request