Bricked Phone - ONE Q&A, Help & Troubleshooting

I recently updated to Oxygen OS however a glitch caused me to factory reset completely - disk wiped. No fastboot, no recovery, just a black screen. When connecting to a PC I get a noise stating that it connect but no drives or OnePlus device are shown. Any advice would be lovely!

Just dealt with this last week thought phone was lost but it is now working perfectly fine. http://forum.xda-developers.com/showpost.php?p=55024864&postcount=136
It also works on windows 10.

hmmm ill have a look!

woolmonkey said:
Just dealt with this last week thought phone was lost but it is now working perfectly fine. http://forum.xda-developers.com/showpost.php?p=55024864&postcount=136
It also works on windows 10.
Click to expand...
Click to collapse
lordred12345 said:
hmmm ill have a look!
Click to expand...
Click to collapse
There's a dedicated thread for that method here:
http://forum.xda-developers.com/oneplus-one/help/guide-unbrick-oneplus-one-t3013732

Awesome!!! Thanks so much it finally works!!

Related

moto g does not boot

hello everyone,
i'm developing a game with unity and sometimes when i compile and inject the game on the phone it crashes and forces me to factory reset the phone through fastboot. i've done it like 3 times already with no problems.
but today it happened again and the phone just wouldnt recover, i've tried the fix that this video (youtube.com/watch?v=laU6NQ0LxR0) shows but it still does not boot.
I am able to enter fastboot and my computer recognizes the mobile phone so that's a great start :victory:
not sure what guide to follow since i'm not sure whether the problem is on the rom or something else.
can someone give me a tip on what fix should I try? cant really afford to lose my phone right now
it has (had) a stock rom 4.4.2 with stock bootloader, tho i tried to install the fix in the video i've said earlier and i'm not sure whether it changed the rom or not.
thanks
pewtel said:
hello everyone,
i'm developing a game with unity and sometimes when i compile and inject the game on the phone it crashes and forces me to factory reset the phone through fastboot. i've done it like 3 times already with no problems.
but today it happened again and the phone just wouldnt recover, i've tried the fix that this video (youtube.com/watch?v=laU6NQ0LxR0) shows but it still does not boot.
I am able to enter fastboot and my computer recognizes the mobile phone so that's a great start :victory:
not sure what guide to follow since i'm not sure whether the problem is on the rom or something else.
can someone give me a tip on what fix should I try? cant really afford to lose my phone right now
it has (had) a stock rom 4.4.2 with stock bootloader, tho i tried to install the fix in the video i've said earlier and i'm not sure whether it changed the rom or not.
thanks
Click to expand...
Click to collapse
What about following this guide?
Landrea said:
What about following this guide?
Click to expand...
Click to collapse
got stuck here :/
dropbox.com/s/d3s378e9pvxs0ab/Screenshot%202014-03-30%2023.17.12.png
pewtel said:
got stuck here :/
dropbox.com/s/d3s378e9pvxs0ab/Screenshot%202014-03-30%2023.17.12.png
Click to expand...
Click to collapse
Have you configured the drivers on your pc? The phone is recognized? It looks like the pc can't dialogate with it
Sent from my Commodore 64 using Videotel
Landrea said:
Have you configured the drivers on your pc? The phone is recognized? It looks like the pc can't dialogate with it
Sent from my Commodore 64 using Videotel
Click to expand...
Click to collapse
the phone is recognized as motorola adb interface, i even re-installed the drivers. now trying a different rom but i'm pretty sure the ROM is not the issue
*edit: yep, still waiting for device even with different ROM
modaco.com/topic/366786-how-to-flash-to-the-standard-uk-rom/
:victory: :victory: :victory:
this worked for me,
posting the link just in case someone encounters the same problem. thanks
pewtel said:
modaco.com/topic/366786-how-to-flash-to-the-standard-uk-rom/
:victory: :victory: :victory:
this worked for me,
posting the link just in case someone encounters the same problem. thanks
Click to expand...
Click to collapse
Thank you for sharing
/Data gets corrupted
Even, I had the same issue. I tried flashing ROMs through recovery but it gave me error that/data/media/0/ can't be mounted. The only way to get out I found was to full format /data and /storage (philz recovery) and then to push ROM. zip to/sdcard through adb and then to flash it through recovery.
Hope it helps someone.:angel:

[Q] I made a stupid mistake. I formated data and now I don't have any OS.

Hello, today I decided to unlock, root my phone. I also decided to install new rom. And everything went fine but befor installing I insted Factory reset I formated data. I don't know what I was thinking. It may be that I was using TWRP Touch for a first time. Can somebody help me get back to at least to Stock if it is possible. Is it possible to connect phone in TWRP to transfer data from computer to it?
BombasMirko said:
Hello, today I decided to unlock, root my phone. I also decided to install new rom. And everything went fine but befor installing I insted Factory reset I formated data. I don't know what I was thinking. It may be that I was using TWRP Touch for a first time. Can somebody help me get back to at least to Stock if it is possible. Is it possible to connect phone in TWRP to transfer data from computer to it?
Click to expand...
Click to collapse
Does mount usb work on twrp? If so you can copy a rom zip to your device. If not than use search here on xda or google you probably need to unroot again and restore with a factory image.
ttl1982 said:
Does mount usb work on twrp? If so you can copy a rom zip to your device. If not than use search here on xda or google you probably need to unroot again and restore with a factory image.
Click to expand...
Click to collapse
Moutning doesn't work.
I found this: http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
Will this work for me? I was never in this situation before.
You can either use adb to push a ROM zip to your phone, or just flash the stock images to your phone. http://forum.xda-developers.com/showthread.php?t=2513701
[TUTORIAL] How to flash a factory image | Return to stock | Unroot/SAVE your Nexus 5
Sent from my Nexus 5
Follow this tutorial right here. It'll completely fix EVERYTHING that you are describing.
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
You'll need the Android SDK for that tutorial, also. Also a brain.
What OS is your PC on?
pyrogoggles said:
Follow this tutorial right here. It'll completely fix EVERYTHING that you are describing.
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
You'll need the Android SDK for that tutorial, also. Also a brain.
What OS is your PC on?
Click to expand...
Click to collapse
Either Xubuntu or Windows 8.1. What is prefered? Xubuntu probably because you don't need drivers.
BombasMirko said:
Either Xubuntu or Windows 8.1. What is prefered? Xubuntu probably because you don't need drivers.
Click to expand...
Click to collapse
You should use Windows 8.1 for this tutorial. It's aimed towards Windows and the command prompt. Followed word by word, that is, for Windows.
Hope this tutorial fixes it!
pyrogoggles said:
You should use Windows 8.1 for this tutorial. It's aimed towards Windows and the command prompt. Followed word by word, that is, for Windows.
Hope this tutorial fixes it!
Click to expand...
Click to collapse
It wen't just fine. Thank you guys. I was really scared that it will be like long, risky and difficult process. Thanks again.
BombasMirko said:
It wen't just fine. Thank you guys. I was really scared that it will be like long, risky and difficult process. Thanks again.
Click to expand...
Click to collapse
Virtually every member here has gotten themselves into a situation that they weren't sure they would be able to fix. It happens to all of us. It's Android initiation
BombasMirko said:
It wen't just fine. Thank you guys. I was really scared that it will be like long, risky and difficult process. Thanks again.
Click to expand...
Click to collapse
Lol its happened to me so many times that I end up doing it now on purpose just to clean the phone 100% before flashing a new ROM.
Sent from my Nexus 5 using Tapatalk
justinisloco said:
Lol its happened to me so many times that I end up doing it now on purpose just to clean the phone 100% before flashing a new ROM.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Lol I thought I was the only one who does this
Sent from my HAMMERHEAD
Aerowinder said:
Virtually every member here has gotten themselves into a situation that they weren't sure they would be able to fix. It happens to all of us. It's Android initiation
Click to expand...
Click to collapse
Yeah and this is actually the best school to learn new things. Now I know that it is not that bad at all

Added line to build.prop....now bricked?

So I wanted to wake up my nexus 5 with the volume buttons. Looking online I found that you could add code to your build.prop.. which I did.. then rebooted...
Now my phone does 'nothing'... When I press the power button it vibrates 2 times and nothing happens...
Help!.. Have no idea what i can do to get things running again
P.S. I've got Slimkat ROM running
S.Phrenic said:
So I wanted to wake up my nexus 5 with the volume buttons. Looking online I found that you could add code to your build.prop.. which I did.. then rebooted...
Now my phone does 'nothing'... When I press the power button it vibrates 2 times and nothing happens...
Help!.. Have no idea what i can do to get things running again
P.S. I've got Slimkat ROM running
Click to expand...
Click to collapse
Can you get into bootloader? Recovery?
Lethargy said:
Can you get into bootloader? Recovery?
Click to expand...
Click to collapse
Currently, nope... I'm trying.. I see that sometimes the screen is on... sometimes I see the Google Logo... but Can't fully figure out when that happens
[EDIT]YES!!!!!!!!! Got in.!!!!!!... *pfieuw*.. now what do i do?
Reflash the factory with the nexus root toolkit
Croc on Nexus 5 with Mahdi + ElementalX
Croc97 said:
Reflash the factory with the nexus root toolkit
Croc on Nexus 5 with Mahdi + ElementalX
Click to expand...
Click to collapse
Please don't use toolkits.
Croc97 said:
Reflash the factory with the nexus root toolkit
Croc on Nexus 5 with Mahdi + ElementalX
Click to expand...
Click to collapse
Don't exaclty know what you mean with that..
I've downloaded Kwongger's Nexus 5 All-In-One Toolkit , I hope that's what you meant. And then it says it's missing the hammerhead.image.zip... which I assume is the stockROM?.. If so, shouldn't I Reflash to Slimkat?
Sorry for being such a Noob. I've had Samsung for years and just switched to Nexus (bought it last week). Still need to learn my way around things
S.Phrenic said:
Don't exaclty know what you mean with that..
I've downloaded Kwongger's Nexus 5 All-In-One Toolkit , I hope that's what you meant. And then it says it's missing the hammerhead.image.zip... which I assume is the stockROM?.. If so, shouldn't I Reflash to Slimkat?
Sorry for being such a Noob. I've had Samsung for years and just switched to Nexus (bought it last week). Still need to learn my way around things
Click to expand...
Click to collapse
Read my reply to your PM and the 2nd link in my signature, then refer to the first link if you need
Lethargy said:
Read my reply to your PM and the 2nd link in my signature, then refer to the first link if you need
Click to expand...
Click to collapse
Let me start with, Thank you so much for your time
However, It seems like I'm unable to install the right drivers on my PC for my phone and adb doesn't detect my device (which is strange as CF-auto-root did see the device and worked fine)
I walked through multiple tutorials about installing drivers. Actually have windows detecting my phone fine (I see it in device manager) and I've reinstalled google USB drivers multiple times now, rebooting my PC and deleting drivers and reinstalling them
I've justed factory reset my phone, but that just got me to a Google logo stuck (which I read about in your link in your signature)..
Because adb doesn't detect my device I'm unable to pull build.prop... which means I feel stuck again.
Would you have a direction for me to go towards to continue my journey through Nexus5-Land?
S.Phrenic said:
Let me start with, Thank you so much for your time
However, It seems like I'm unable to install the right drivers on my PC for my phone and adb doesn't detect my device (which is strange as CF-auto-root did see the device and worked fine)
I walked through multiple tutorials about installing drivers. Actually have windows detecting my phone fine (I see it in device manager) and I've reinstalled google USB drivers multiple times now, rebooting my PC and deleting drivers and reinstalling them
I've justed factory reset my phone, but that just got me to a Google logo stuck (which I read about in your link in your signature)..
Because adb doesn't detect my device I'm unable to pull build.prop... which means I feel stuck again.
Would you have a direction for me to go towards to continue my journey through Nexus5-Land?
Click to expand...
Click to collapse
If you're using Windows 8, 8.1 or 8.1U1 you'll need to disable driver signature enforcement.
Try flashing the factory images in fastboot?
Could somebody not just make a flashable zip with the correct build.prop?
Failing that, just reflash the ROM.
Lethargy said:
If you're using Windows 8, 8.1 or 8.1U1 you'll need to disable driver signature enforcement.
Try flashing the factory images in fastboot?
Click to expand...
Click to collapse
It seems like it worked! Completly back to StockROM but the phone works again. Thank you so much for your time.
And you're right, I should learn to read and understand what I'm doing before I do anything with my phone. Sorry for the inconvenience and thank you for the help you've given.
S.Phrenic said:
It seems like it worked! Completly back to StockROM but the phone works again. Thank you so much for your time.
And you're right, I should learn to read and understand what I'm doing before I do anything with my phone. Sorry for the inconvenience and thank you for the help you've given.
Click to expand...
Click to collapse
Glad you got it worked out
S.Phrenic said:
It seems like it worked! Completly back to StockROM but the phone works again. Thank you so much for your time.
And you're right, I should learn to read and understand what I'm doing before I do anything with my phone. Sorry for the inconvenience and thank you for the help you've given.
Click to expand...
Click to collapse
Glad you got it sorted but, unless you couldn't boot into recovery, you didn't need to go back to stock.
Flashing the correct build.prop or ROM you were using should have sorted it out, without losing any data (you would have lost any system mods if you flashed the ROM again, though).
I'm only mentioning this in case somebody else searches and finds this thread for the same problem.
I've changed the build.prop loads of times on many devices and only once it went into a bootloop. Flashing a build.prop zip sorted it.

Stuck in boot loop

My phone is stuck in a boot loop.
The Oneplus one toolbox says "waiting for device".
My phone is not recognised by windows. when i try to install the drivers again, "android phone" is not on the list. i dont have twrp installed.
Dont really care about the data at the moment. Can someone help me?
Shounak Gupte said:
My phone is stuck in a boot loop.
The Oneplus one toolbox says "waiting for device".
My phone is not recognised by windows. when i try to install the drivers again, "android phone" is not on the list. i dont have twrp installed.
Dont really care about the data at the moment. Can someone help me?
Click to expand...
Click to collapse
The first thing you need to do is get rid of the toolbox. Nothing but trouble. Plus, if you can't modify your phone without a toolbox you shouldn't be modifying it at all. Uninstall whatever drivers you have installed, reboot the PC, install these drivers, reboot PC again, connect phone, flash stock images (see section 8 of my guide thread).
Exactly how did your phone get into the boot loop?
Transmitted via Bacon
drivers
timmaaa said:
The first thing you need to do is get rid of the toolbox. Nothing but trouble. Plus, if you can't modify your phone without a toolbox you shouldn't be modifying it at all. Uninstall whatever drivers you have installed, reboot the PC, install these drivers, reboot PC again, connect phone, flash stock images (see section 8 of my guide thread).
Exactly how did your phone get into the boot loop?
Transmitted via Bacon
Click to expand...
Click to collapse
i've uninstalled the drivers and installed the ones you suggested. my PC still doesnt recognise the phone(check image attached). any solutions?
i was browsing something on chrome and the phone suddenly got stuck. i restarted the phone, but then was stuck on the loading screen.
Shounak Gupte said:
i've uninstalled the drivers and installed the ones you suggested. my PC still doesnt recognise the phone(check image attached). any solutions?
i was browsing something on chrome and the phone suddenly got stuck. i restarted the phone, but then was stuck on the loading screen.
Click to expand...
Click to collapse
Did you reboot the PC between each uninstall and install? Are you using the official OnePlus usb cable?
Transmitted via Bacon
timmaaa said:
Did you reboot the PC between each uninstall and install? Are you using the official OnePlus usb cable?
Transmitted via Bacon
Click to expand...
Click to collapse
Yes... i did. I was reading somewhere and someone suggested using a different cable or a different PC. i'll try both today at work and report back.
no luck
Shounak Gupte said:
Yes... i did. I was reading somewhere and someone suggested using a different cable or a different PC. i'll try both today at work and report back.
Click to expand...
Click to collapse
ok.. so another computer & cable worked.
I've followed your tutorial.
first unlocked the bootloader.
then section 8 all of it.
still nothing. i'm still on the oneplus loading screen. any other options?
Shounak Gupte said:
ok.. so another computer & cable worked.
I've followed your tutorial.
first unlocked the bootloader.
then section 8 all of it.
still nothing. i'm still on the oneplus loading screen. any other options?
Click to expand...
Click to collapse
Try this:
http://forum.xda-developers.com/showthread.php?t=2970390
Transmitted via Bacon
timmaaa said:
Try this:
http://forum.xda-developers.com/showthread.php?t=2970390
Transmitted via Bacon
Click to expand...
Click to collapse
awesome!! this worked. i lost all data though.
any tips on how to prevent the magical boot screen?
Shounak Gupte said:
awesome!! this worked. i lost all data though.
any tips on how to prevent the magical boot screen?
Click to expand...
Click to collapse
I'm pretty sure you just got unlucky and had a corrupt persist partition, it's a bug that has happened to a few people, that particular automated flash tool flashes the stock images plus it flashes the persist partition. There isn't really anything you can do it avoid it, but i don't think I've seen it affect the same phone twice.
Transmitted via Bacon
timmaaa said:
I'm pretty sure you just got unlucky and had a corrupt persist partition, it's a bug that has happened to a few people, that particular automated flash tool flashes the stock images plus it flashes the persist partition. There isn't really anything you can do it avoid it, but i don't think I've seen it affect the same phone twice.
Transmitted via Bacon
Click to expand...
Click to collapse
i think i spoke a bit too soon. everything worked fine, but now my phone is getting stuck when it boots. the screen it totally unresponsive. this was the same thing which happened when i restarted my phone. it might be some app i have installed.
i might have to redo the process.
is there a way to find out which one it is?
The only real way to find out would be to start fresh and introduce apps one at a time to see which one is the culprit. But I'd be surprised if an app was causing this.
timmaaa said:
The only real way to find out would be to start fresh and introduce apps one at a time to see which one is the culprit. But I'd be surprised if an app was causing this.
Click to expand...
Click to collapse
I did the whole process 2 times. the phone works fine for a few days and now its stuck in the boot loop again. I have already contacted OPO support, but waiting for them to get back to me.
any solutions in the mean time?
Shounak Gupte said:
I did the whole process 2 times. the phone works fine for a few days and now its stuck in the boot loop again. I have already contacted OPO support, but waiting for them to get back to me.
any solutions in the mean time?
Click to expand...
Click to collapse
Did you install your apps again or is this still happening without them?
timmaaa said:
Did you install your apps again or is this still happening without them?
Click to expand...
Click to collapse
i installed them one at a time. its all the usual apps. nothing special. the phone worked fine until today morning.
I think you'll need to talk to OnePlus support about this, it doesn't seem right especially after using their own reflash tool.
timmaaa said:
I think you'll need to talk to OnePlus support about this, it doesn't seem right especially after using their own reflash tool.
Click to expand...
Click to collapse
the OPO support cannot seem to fix the issue. they have asked me to send them the phone back and i might get a replacement.
the issue is, I'm in Australia. the nearest location I can ship to is HK. There's going to be a long wait for my replacement to arrive. any other solutions?
Shounak Gupte said:
the OPO support cannot seem to fix the issue. they have asked me to send them the phone back and i might get a replacement.
the issue is, I'm in Australia. the nearest location I can ship to is HK. There's going to be a long wait for my replacement to arrive. any other solutions?
Click to expand...
Click to collapse
I've gone through any potential solution that I know of. I'm in Australia too, it sucks, but we took a risk when buying this phone that something like this might happen.
Transmitted via Bacon

OnePlus 7 stuck in "Your device is corrupt it can't be trusted" after locking the boo

OnePlus 7 stuck in "Your device is corrupt it can't be trusted" after locking the boo
Help. I've made a big mistake. I can only access the Bootloader. Recovery mode is not accessible.
As with the 7 Pro, I didn't like the standard 7 and decided to return it. Thought it would be a good idea to lock the bootloader before doing so.
OnePlus support won't help me and they are telling me that I can't return the device anymore. "Repair is the only option now" even though I'm in the 30 days return window.
GoToNap said:
Help. I've made a big mistake. I can only access the Bootloader. Recovery mode is not accessible.
As with the 7 Pro, I didn't like the standard 7 and decided to return it. Thought it would be a good idea to lock the bootloader before doing so.
OnePlus support won't help me and they are telling me that I can't return the device anymore. "Repair is the only option now" even though I'm in the 30 days return window.
Click to expand...
Click to collapse
Try this one.
https://forum.xda-developers.com/oneplus-7/how-to/rom-stock-fastboot-roms-oneplus-7-t3937478
If thats not working because of locked bootloader, you can try the MSMTool.
https://forum.xda-developers.com/oneplus-7/how-to/unbrick-tool-oneplus-7-msmtool-hydrogen-t3953240
Note: Never lock the bootloader if system isn't Stock!
Kollachi said:
Try this one.
https://forum.xda-developers.com/oneplus-7/how-to/rom-stock-fastboot-roms-oneplus-7-t3937478
If thats not working because of locked bootloader, you can try the MSMTool.
https://forum.xda-developers.com/oneplus-7/how-to/unbrick-tool-oneplus-7-msmtool-hydrogen-t3953240
Note: Never lock the bootloader if system isn't Stock!
Click to expand...
Click to collapse
I keep trying the MSMTool method but nothing happens when I keep both volume buttons pressed...
GoToNap said:
I keep trying the MSMTool method but nothing happens when I keep both volume buttons pressed...
Click to expand...
Click to collapse
Be sure device is off and try to hold the buttons while connecting phone to your computer.
Kollachi said:
Be sure device is off and try to hold the buttons while connecting phone to your computer.
Click to expand...
Click to collapse
OMG it worked. Thank you so much. You saved my life man!
GoToNap said:
OMG it worked. Thank you so much. You saved my life man!
Click to expand...
Click to collapse
Np dude. Good to know if I could help you.
Kollachi said:
Np dude. Good to know if I could help you.
Click to expand...
Click to collapse
Sorry to be a pain in the ass, but I can't really figure out how to get back to OxygenOS now. Everything is in Chinese...
Also, will this procedure mess with anything on my device?
GoToNap said:
Sorry to be a pain in the ass, but I can't really figure out how to get back to OxygenOS now. Everything is in Chinese...
Also, will this procedure mess with anything on my device?
Click to expand...
Click to collapse
Read the unbrick thread. There is all you need.:good:
Kollachi said:
Read the unbrick thread. There is all you need.:good:
Click to expand...
Click to collapse
I've looked through it but couldn't find anything. Sorry, I am extremely stressed out as tomorrow I am supposed to return this phone and I want to make sure that it passes inspection.
So, I did the following:
- Used the unbrick tool which lead me to HydrogenOS
- Installed the latest OxygenOS version on top of it
- Did a factory reset, and so far everything looks to be in working order.
Am I missing anything here? Are there any possible changes done to the device so that it won't pass inspection?
Sorry again for being so annoying...
GoToNap said:
I've looked through it but couldn't find anything. Sorry, I am extremely stressed out as tomorrow I am supposed to return this phone and I want to make sure that it passes inspection.
So, I did the following:
- Used the unbrick tool which lead me to HydrogenOS
- Installed the latest OxygenOS version on top of it
- Did a factory reset, and so far everything looks to be in working order.
Am I missing anything here? Are there any possible changes done to the device so that it won't pass inspection?
Sorry again for being so annoying...
Click to expand...
Click to collapse
So if OxygenOS works and you also did a factory reset, your device should be fine. Check bootloader status. But it should be locked.
Kollachi said:
So if OxygenOS works and you also did a factory reset, your device should be fine. Check bootloader status. But it should be locked.
Click to expand...
Click to collapse
Yes, I'm on the latest OxygenOS version after a factory reset and the bootloader is locked.
Thank you so much man! You are my hero
GoToNap said:
Yes, I'm on the latest OxygenOS version after a factory reset and the bootloader is locked.
Thank you so much man! You are my hero
Click to expand...
Click to collapse
Great. you could report your experience at the other thread. Maybe it helps other people too.:good:

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