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Experiences with faulty hardware?

I recently got a gs4g and I've noticed two things, 1. there's a ray of light that bleeds from the home button and 2. the menu button likes to press itself once in a while.
I was wondering if anyone else has had similar problems and what their experience was like doing a return through tmo or samsung. Apparently tmo wants me to pay shipping, they won't send me a replacement first (even if I temporarily pay full price), and it will take 3 to 4 weeks. Samsung will pay for shipping, but they take just as long, don't guarantee anything, and at best send me a refurb back (no replacements).
These 2 problems are surprisingly minor in terms of usability (especially the menu button thing), so I've just kept the phone and it hasn't really pissed me off too much yet. What do you think I should do?
BTW this phone is out of the 20 day return period, I noticed the menu thing on like day 22.

lexman098 said:
I recently got a gs4g and I've noticed two things, 1. there's a ray of light that bleeds from the home button and 2. the menu button likes to press itself once in a while.
I was wondering if anyone else has had similar problems and what their experience was like doing a return through tmo or samsung. Apparently tmo wants me to pay shipping, they won't send me a replacement first (even if I temporarily pay full price), and it will take 3 to 4 weeks. Samsung will pay for shipping, but they take just as long, don't guarantee anything, and at best send me a refurb back (no replacements).
These 2 problems are surprisingly minor in terms of usability (especially the menu button thing), so I've just kept the phone and it hasn't really pissed me off too much yet. What do you think I should do?
BTW this phone is out of the 20 day return period, I noticed the menu thing on like day 22.
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Take that thing back to the TMOB store and tell them you want a new one. When they tell you that it's passed the grace period start to get a little loud. Keep getting louder until they either replace it for you or you are asked to leave by a security guard.

I was under the impression that the stores are separate entities from online sales with different prices and procedures. Has anyone taken a phone back to the store that was bought online? I have a feeling they'd tell me they couldn't do anything and to ship it back.

Check that it is a "company store" and not a franchise.
http://locator.t-mobile.com/
"T-Mobile Store" is what you are looking for, not a "T-Mobile Preferred Retailer"

I just got an exchange from tmobile and have the exact same issue with the light pertruding from home button, I don't have issue with menu button though. I noticed this on day one. But another issue I received with phone is if i shake or tap the phone I can feel the vibrator (its very faint but I can feel it) I even checked my old device to see if it did the same or if I was just crazy, and wouldn't you know it did not do it. I called tmobile and told them about it and of course got disconnected in middle of conversation, so rather than going through the issue with another rep (annoying) I am just dealing with it. Was thinking it was a bad lcd or could maybe cause it to fail prematurely that's why I called. Now that I see someone else has same light issue I think I'm gonna call them back
Sent from my SGH-T959V using xda app-developers app

Yeah I think mine has that vibrator issue too, but I thought it was just natural vibration since the thing is so thin. That really doesn't bother me at all. It's amazing how benign these problems are, but I'd at least like to get that menu button fixed if it wasn't such a hassle.

I too have the home button light issue but not the menu button issue. And I can also feel it vibrate when I tap it a little. It never bothered me so I left it alone. I've had the phone for over a year and a half already and nothing seems to be malfunctioning.

lexman098 said:
Yeah I think mine has that vibrator issue too, but I thought it was just natural vibration since the thing is so thin. That really doesn't bother me at all. It's amazing how benign these problems are, but I'd at least like to get that menu button fixed if it wasn't such a hassle.
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Heh, my phone has the opposite vibrator problem. So friggin strong. But I won't complain

I've had four of these phones through warranty replacement over the last few years. Everyone one of them had the home button light ray design flaw. My current handset had it until I dropped it and cracked the screen then it went away, so there's your fix
Sent from my SGH-T959V using xda app-developers app

htaak said:
I've had four of these phones through warranty replacement over the last few years. Everyone one of them had the home button light ray design flaw. My current handset had it until I dropped it and cracked the screen then it went away, so there's your fix
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How did you get the replacement?

lexman098 said:
How did you get the replacement?
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Handset protection on my TMobile account 2 times, and the first time I told them I couldn't get any signal after the kies update to GB.
Sent from my SGH-T959V using xda app-developers app

Update: They *just* stopped selling this phone (possibly due to Apple's lawsuit), so t-mobile won't replace it anymore. The best they can do is the exhibit 4g (no thanks). I'm glad I snatched it when I did, just wish I noticed this problem sooner. I think I'm going to send it to Samsung for refurb.

lexman098 said:
Update: They *just* stopped selling this phone (possibly due to Apple's lawsuit), so t-mobile won't replace it anymore. The best they can do is the exhibit 4g (no thanks). I'm glad I snatched it when I did, just wish I noticed this problem sooner. I think I'm going to send it to Samsung for refurb.
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So our phone is like... discontinued? Cool
Sent from my SGH-T959V using xda app-developers app

pisherthefisher said:
Cool
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Not so cool actually. For reasons like this plus lower supply = higher prices and lower community support, so be sure to thank the ROM devs every chance you get

Follow up: So I sent the phone back to Samsung for repairs. I told the guy on the phone about the menu button problem in great detail and he sent me an email with return info etc. I receive an email a few days after they receive it that basically says they ran some standard tests and couldn't determine that anything is wrong with it so please provide them more info. It didn't say how to provide them with more info so I just replied to the email with a very detailed description of how to reproduce the problem (basically just leave the phone on the table with the screen on). They send me back the phone, un-repaired, with a note about how nothing is wrong with it.
Moral of the story: Do not buy any Samsung product without also buying an extended warranty from the retailer. Samsung does not honor their warranty when it comes to intermittent problems that are not immediately reproducable.

[Q] Cracked screen - options?

Hello guys,
Has anyone ever needed a screen for their i727? A friend of mine managed to drop my phone on a step, facing down.
So at first you could only see a little of the top part of the screen ( with the lower half non functional) and afterwards it went all black, you can't see anything on it anymore. Volume rocker and on/off buttons work.
Do you know what would be the best option for me to get a screen/display from, given I am from Europe/Romania? Samsung here said that they don't fix something not intended for our market ( lol )...
So, would ebay be a good option? Are they original ? [le:] --- hurr durr .-- I'm a new user so I can't post links to ebay... I found 2 sellers (for white version) [/le]
Also, could it be more than just the screen ? My laptop sees it (but obviously can't select the memory card). what else could be affected?
Thanks a lot and if anybody has any other sites ( I chose ebay because they ship here).
aristik

It's the screen. Youtube, search for "i727 disassembly" or "i727 screen replacement", look at it, if you feel confident enough - buy one on eBay and do the replacement.

Jack_R1 said:
It's the screen. Youtube, search for "i727 disassembly" or "i727 screen replacement", look at it, if you feel confident enough - buy one on eBay and do the replacement.
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Click to collapse
I agree completely, my friend replaced his screen this way. However, if you are not comfortable doing it, you might just want to buy a new one. The phone is cheap now that the S3 and S4 are out.
Also depending on how bad the drop was there could be lots of things wrong/damaged with your phone.

Blorkin said:
I agree completely, my friend replaced his screen this way. However, if you are not comfortable doing it, you might just want to buy a new one. The phone is cheap now that the S3 and S4 are out.
Also depending on how bad the drop was there could be lots of things wrong/damaged with your phone.
Click to expand...
Click to collapse
thank you for your replies. I just dropped it off at a guy who has a service shop (well sort of) and he will take a look and see if anything else is wrong with it.. The phone is indeed cheap, this being one of the reasons I bought this model ( and also the 4 touch sensitive buttons at the bottom - not fancying the new trend of the galaxy family).
The thing was that I was trying to find something that was indeed OEM branded. I was afraid and still am to get something that will brake shortly after replacement. Even so, the display is 70% of the price of the phone lol..drat!
Anyway thanks for the replies...I was really enjoying the upgrade from my old infuse ..while it lasted.. :crying:
Cheers

Yeah, it is an expensive part but if you take the phone apart, you'll notice it makes up about half the phone.
Sent from my SGH-I727

LED Case Review

Wanted to do this sooner however, work commitments... Not Good!
Click to expand...
Click to collapse
So a few days, my LED Case turned up from Korea (Yes I had it imported due to the poor stock allowances on the Samsung Estore)
I spent £55 to get it, however had £30 in Amazon Vouchers... So technically £25 including postage. I picked the Black one... (Charcoal Gray to be technically correct)
It goes well with White in my opinion.
Bought from here;
Here
My General Review;
First off lets get something straight here, The cases functionality compared to the HTC One M8 Dot View is some what limited.
Imagine David and Goliath... David being Dot View Case... Well you get some idea.
This is a niche product, that's for sure and at that price, I expect better from Samsung. I feel like they are slowly turning into Apple with their overpriced accessories.
HTC in my view priced the Dot View Case right for what it is.
I would like to have seen better quality material. Not the same that they are using on the normal flip wallet... ITs nearly £30 more then the Normal one and £15 more than the S-View Window.
On a bright side, It does have a nice feel to it regardless. Its not flimsy, it fits fine. It reacts as its supposed to and is great for telling when something is going on.
It has passive and active notification systems. When you get a phone call, it'll tell you. When you have a Facebook / Whatsapp etc, 4 little lights will move about every 20 seconds or so....
I think its great for the aesthetics. Nothing more. I wish I could have shown you how it works but for your benefit, I have included 2 videos.
My own review below; & A video showing it in action.
Final Thoughts;
I would Say 7/10. Its official, it works nicely. However for what it is, I would have wanted to pay less...
Click to expand...
Click to collapse
Pros;
- Great Idea In Principal
- Active & Passive Notification
- Tight Fight Around Device
- Wallet Slot
Click to expand...
Click to collapse
Cons
- Pricey / Should Be Cheaper
- Material Is Reasonable But Should Be Better For Price
- Issue With Speaker Grill Being Covered (Could Be My Device Though)
Click to expand...
Click to collapse

Sweet, can't wait.
When done will give it a shout out at my Note 4 index thread for tmobile
http://forum.xda-developers.com/not...-bible-wip-t2984063/post57744658#post57744658

I'm excited to know your thoughts. I have the s view case...love the feel but hate the window..wanted the classic but apparently not offered in the US?? so this is my next best option...honestly don't care much for the features but rather the innovation and professional look of the case...can't wait

fkofilee said:
Ill be doing a case review later today as mine will be turning up.
Watch this space
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??? did u received it?

ravijani said:
??? did u received it?
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+1

Also looking forward to this review

Yes!
All Done, Sorry about the delay
My NX300 is out of action for a few weeks, so had to improv

Have any questions, let me know.

fkofilee said:
Have any questions, let me know.
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Click to collapse
link to where you bought please

oneandroidnut said:
link to where you bought please
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Click to collapse
Click the Red "Here" and itll take you there...

fkofilee said:
Click the Red "Here" and itll take you there...
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Click to collapse
AHHH i see that thanks and holy it is expensive. you wanna sell me yours? LOL

oneandroidnut said:
AHHH i see that thanks and holy it is expensive. you wanna sell me yours? LOL
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God No...............

humm... my whatsapp or messenger notifications don't work?

haha why not? thought you didnt love it?

oneandroidnut said:
haha why not? thought you didnt love it?
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Because i still use the flip wallet.... XD

fkofilee said:
Because i still use the flip wallet.... XD
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Click to collapse
haha oh ok then!

oneandroidnut said:
haha oh ok then!
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Lol .

How do you get the 4 spinning LED lights for WhatsApp ??? Mine doesn't do that !
fkofilee said:
So a few days, my LED Case turned up from Korea (Yes I had it imported due to the poor stock allowances on the Samsung Estore)
I spent £55 to get it, however had £30 in Amazon Vouchers... So technically £25 including postage. I picked the Black one... (Charcoal Gray to be technically correct)
It goes well with White in my opinion.
Bought from here;
Here
My General Review;
First off lets get something straight here, The cases functionality compared to the HTC One M8 Dot View is some what limited.
Imagine David and Goliath... David being Dot View Case... Well you get some idea.
This is a niche product, that's for sure and at that price, I expect better from Samsung. I feel like they are slowly turning into Apple with their overpriced accessories.
HTC in my view priced the Dot View Case right for what it is.
I would like to have seen better quality material. Not the same that they are using on the normal flip wallet... ITs nearly £30 more then the Normal one and £15 more than the S-View Window.
On a bright side, It does have a nice feel to it regardless. Its not flimsy, it fits fine. It reacts as its supposed to and is great for telling when something is going on.
It has passive and active notification systems. When you get a phone call, it'll tell you. When you have a Facebook / Whatsapp etc, 4 little lights will move about every 20 seconds or so....
I think its great for the aesthetics. Nothing more. I wish I could have shown you how it works but for your benefit, I have included 2 videos.
My own review below; & A video showing it in action.
Click to expand...
Click to collapse

That is the general notification light for anything other than Calls, Emails or Messages using the stock Sammie Apps.

I have been using mine for about a week now and it's great. I have the Note 3 with S view and you can't really compare the two covers.
You buy the Led cover for only one reason: showing off. It's unique and cool and good looking, and for a product in this category you shouldn't expect to pay a fair price - of course it is over priced. Hell, here in Denmark I can buy some cheap windows phone for he same money I gave for the LED cover, and it's fine with me.
It would be awesome if some dev bothered to expand the funcionality of it though, like fx desplaying caller's name in one line etc. I really miss that and some other functionality from the S-view cover, but I will keep it on regardless because its cool.
my only problem with it: it doesn't cover the phone perfectly when closed (at least mine) even though its basically new and I didn's abuse it in any way. The flexible part of it is a bit too thin/soft and so it doesnt close perfectly and firmly and "swims" a bit, and I can only assume it will get worse with time. Anyways, my review of it is that it is a cool gadget with very low funcionality beyond the very basics, but very good wow effect.

I got screwed buying a 2nd hand phone. I need your guys help to fix it

So someone on a facebook group was selling a Galaxy S6 because it wouldnt turn on. He said it worked 1 moment and then suddenly it wouldnt charge or turn on. I figured it was just a software issue and that it might be an easy fix so I bought it for $40. I get home and no sooner than I take it out the back falls right off like the adhesive wasnt holding and the casing over the motherboard easily came off. I look at it closely and realize the battery isnt the original and someone had tampered with it to the point one of the red wires was not connected to anything and it looks like another wire is missing. Here are some pictures and im hoping some tech savy individual can help point me in the right direction on fixing this as I was hoping to surprise my wife with it since her phone is about 5 years old and showing age.
https://postimg.org/image/nlcbbc0s3/
https://postimg.org/image/cn11t5c6r/
https://postimg.org/image/e3ckbaf3n/
I circled 2 points of interest that has me intrigues
https://postimg.org/image/j7z0wzl3t/
Huge thanks in advance

It isn't a real one. It is fake.

forumber2 said:
It isn't a real one. It is fake.
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Click to collapse
seriously?

Muintir said:
seriously?
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Mine certainly does not have Galaxy S6 on the back... though it is black.

Oops I was wrong but never saw an S6 with s6 name on it.
Sent from my SM-G925F

A real glass and metal phone would never be built like that or come apart so easily.
You know the saying "if it seems to good to be true, it probably is"

That phone is absolutely 100% not a Galaxy S6. Fake 100%.

It even says on the back that it was "MADE IN KOREAN BY SAMSUNG". Last time I checked, it was called Korea.

Muintir said:
So someone on a facebook group was selling a Galaxy S6 because it wouldnt turn on. He said it worked 1 moment and then suddenly it wouldnt charge or turn on. I figured it was just a software issue and that it might be an easy fix so I bought it for $40. I get home and no sooner than I take it out the back falls right off like the adhesive wasnt holding and the casing over the motherboard easily came off. I look at it closely and realize the battery isnt the original and someone had tampered with it to the point one of the red wires was not connected to anything and it looks like another wire is missing. Here are some pictures and im hoping some tech savy individual can help point me in the right direction on fixing this as I was hoping to surprise my wife with it since her phone is about 5 years old and showing age.
https://postimg.org/image/nlcbbc0s3/
https://postimg.org/image/cn11t5c6r/
https://postimg.org/image/e3ckbaf3n/
I circled 2 points of interest that has me intrigues
https://postimg.org/image/j7z0wzl3t/
Huge thanks in advance
Click to expand...
Click to collapse
To jump in this one i got one simialr situation wouldnt work. I disaambled cleaned all contacts on flex cables. It works now but i did bust my back and i now have a cheap aftermarket back didnt look at ure pics yet im at work. These phones are highly susecptable to any kind of moisture damage. U might try cleanin the flexes. Ive help a few cases and this has worked just because knock off back dont mean nothin. Ill further this later on.
---------- Post added at 09:04 AM ---------- Previous post was at 08:40 AM ----------
Wow i do believe this is a total knockoff. Ill post of pics of the inside here in a few completly diffrent. The battery is supposed to have a flex cable no wires. And theres loads of writing on the motherboard thats not on official samsung board. Plus it look like theres a 3 or 4 wire black plug sticking of the board. Man i hate it for you but ure probly wasting your time.
I need a cleaner pic of the mb. I do small electronics repair and might be able to help just cant see slear enough

Can't believe this is debatable... the phone is a total knock off. Sorry to hear it man what a bummer.
The motherboard in the S6 is blue (not green), the big Galaxy S6 text on the back is in wrong font, but you can get an S6 with that text on the back (certain regions), but that is as fake as they come. I mean look at the camera, its tiny! Google S6 teardown, you will see the difference. There is also no Wireless Charging contacts.
Sorry to deal the bad news mate, sucks there are people out there like this
On the bright side, it was only $40! People have been scammed for retail prices for this. I wouldn't bother fixing it either, the fake will be awful to use, worse than many low, low end phones.

Screen on S8 plus goes bad over night

My wife's S8 plus just went bad overnite. Half of the screen is black the rest of the screen is in blue colours. Needless to say she didn't drop the phone or anything like that.

sghitza said:
My wife's S8 plus just went bad overnite. Half of the screen is black the rest of the screen is in blue colours. Needless to say she didn't drop the phone or anything like that.
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Pic?
Sent from my iPhone using Tapatalk

Im trying. It wont let me upload. It says network error.

Try to boot into recovery mode and see of the screen is cleae and easy to read.
I believe its bixiy button vol- and power

My wife has the phone. She will go to a sprint store to see if she can swap it for a brand new one. Ill let you know what happens later on today.

:crying:

Here you go.
My wife had to go to a repair center where they looked at the phone and the manager was cool enough to add the necessary notes on the account so she could call Sprint and order a replacement phone.
At the store they couldn't figure out what is wrong with it.

One more pic.

Wow. Hope they send a new one quick
Sent from my SM-G955U using Tapatalk

Really hope its just an isolated case and we won't have huge issues with this phones. So far so good with the other phones we ordered. Keep figures crossed...lol

sghitza said:
:crying:
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sghitza said:
One more pic.
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WTF?! How the hell does that happen?! That's just crazy, especially since your wife didn't drop it. I've never seen that happen, without any physical damage done to it...

Yep. Crazy. At 6.30 am i was calling sprint to activate her old note 4..lol..

Same thing has happened to my S8+ I've been using it for a month was sitting and using whatsapp and then my screen started looking exactly like your screenshot. I'm going to claim warranty tomorrow.
Did you ever find out what happened to it?

Hi all the same thing has happened to my sons phone how do you fix it please?