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[Q] Canadian Moto G (Telus) - Is it carrier locked?

I'm dying to know, is the Telus version carrier locked? I have a sinking feeling it is, but one can hope, right?

I just bought one this morning. I will let you know when I get it. I unlocked my moto x for $8 and I'm assuming this should be just as easy and cheap to unlock.

my question too, i wanna buy one but use it on wind mobile i was wondering the same thing too.

I bought one today. It's locked (tested with a Rogers sim)

Yes, it is locked.
Sent from my Nexus 7 using XDA Premium 4 mobile app

unlock service
Cool! Which unlocked service did you use?

leppo said:
I bought one today. It's locked (tested with a Rogers sim)
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plznote said:
Yes, it is locked.
Sent from my Nexus 7 using XDA Premium 4 mobile app
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Did you Buy it from telus or koodo?

avi30na said:
Did you Buy it from telus or koodo?
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Telus... bought outright

leppo said:
Telus... bought outright
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In for more info on unlocking it. I've never owned a Moto android phone, but I have owned Samsung HTC and Sony. I was looking to buy one outright from Telus as well and use it with my existing Rogers SIM... currently an i896 Captivate...

avi30na said:
my question too, i wanna buy one but use it on wind mobile i was wondering the same thing too.
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the g doesn't have AWS/1700 band, so it won't work with wind.

sporb said:
the g doesn't have AWS/1700 band, so it won't work with wind.
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Click to collapse
from Wikipedia
Wind Mobile provides UMTS wireless services with High Speed Packet Access (HSPA) for data, using its license on the UMTS IV frequency band, also known as Advanced Wireless Services (AWS). Using this band, user equipment transmits at 1710–1755 MHz, and receives at 2110–2155 MHz.
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Motorola UK website says the Moto G has UMTS 1700 and 2100.
http://www.motorola.co.uk/consumers/mobile-phones/moto-g-gb.html
Bands/Modes
CDMA: 850/1900 UMTS: 850/900/1700/1900/2100 GSM: 850/900/1800/1900
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sporb said:
the g doesn't have AWS/1700 band, so it won't work with wind.
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sunnycheeba said:
from Wikipedia
Motorola UK website says the Moto G has UMTS 1700 and 2100.
http://www.motorola.co.uk/consumers/mobile-phones/moto-g-gb.html
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yeah ickecked too, on paper it should work but then again they r all locked to telus/koodo and looks like no one has unlocked theirs yet

Now that it's confirmed that there are 2 GSM models of this phone, can anybody confirm which one Telus is selling?
http://www.motorola.com/us/shop-all-mobile-phones-1/Moto-G/moto-g-pdp.html
Global GSM Model: GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ up to 21 Mbps (850, 900, 1900, 2100 MHz)
US GSM Model: GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ up to 21 Mbps (850, 1700 (AWS), 1900 MHz)
If anybody can post the FCC ID, that would help... Or perhaps the sticker on the box lists the available bands?

Faruk88 said:
Now that it's confirmed that there are 2 GSM models of this phone, can anybody confirm which one Telus is selling?
http://www.motorola.com/us/shop-all-mobile-phones-1/Moto-G/moto-g-pdp.html
Global GSM Model: GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ up to 21 Mbps (850, 900, 1900, 2100 MHz)
US GSM Model: GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ up to 21 Mbps (850, 1700 (AWS), 1900 MHz)
If anybody can post the FCC ID, that would help... Or perhaps the sticker on the box lists the available bands?
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Looking at the UK website for the retail Moto G http://www.motorola.co.uk/consumers/mobile-phones/Moto-G/moto-g-gb.html
It lists the following bands:
Bands/Modes
CDMA: 850/1900
UMTS: 850/900/1700/1900/2100
GSM: 850/900/1800/1900
So that's penta-band 3G and EV-DO CDMA!
This may be a mistake and it seems more likely that the version for sale in Europe is actually the quad-band Global GSM model above?

I dropped by at a Telus store today and asked to see the box for a Moto G. The FCC ID on the label was IHDT56PF1.
From the "Exposure Test Report 1" you can see that the WCDMA bands tested were 850 and 1900MHz. (the FCC only tests the bands that are used in the USA): https://apps.fcc.gov/oetcf/eas/repo...rame=N&application_id=640163&fcc_id=IHDT56PF1
The US GSM version is IHDT56PF2 - differing only in the last digit. The SAR report lists 850, 1700, and 1900MHz: https://apps.fcc.gov/oetcf/eas/repo...rame=N&application_id=836630&fcc_id=IHDT56PF2
So unless some trickery is possible such as flashing the radio ROM of one phone onto the other, the Telus-sold version of the Moto G won't have 1700MHz support out of the box.
The label also had the Industry Canada certification number on it, which was 109O-T56PF1. I searched it on Industry Canada's Radio Equipment List, and got this result:
http://www.ic.gc.ca/app/sitt/reltel...ssionid=0001VktzEWaH7HTarJ9DM_DcqaQ:6LBRFVSML
Edit: Looks like I can't link to a search result, but you can perform the search yourself here: http://www.ic.gc.ca/app/sitt/reltel/srch/nwRdSrch.do?lang=eng
Given that they have the same certification number, it looks like the XT1032 and XT1035 are probably identical hardware. My guess is that the latter will go to another provider like Rogers/Fido.

mik101 said:
In for more info on unlocking it. I've never owned a Moto android phone, but I have owned Samsung HTC and Sony. I was looking to buy one outright from Telus as well and use it with my existing Rogers SIM... currently an i896 Captivate...
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Click to collapse
I just got the Moto G from Koodo for my niece to use on her Telus account. Hopefully, it will work without being unlocked.
I just sold a mint i896 to a friend of mine. That phone was awesome and is still heavily supported with the latest CM releases

Moto G versions
Hey Guys
I'm trying to make a list of Moto G versions, so that people can know which ones will work with their provider in Canada or other countries.
Look here: http://forum.xda-developers.com/showthread.php?t=2544708
If you can add your findings in that thread, I'd appreciate it!
Thanks again!

difference between US and Global Versions

hello!
i ordered the Global GSM version of the moto G will it still work with US carriers?

lamaboy99 said:
hello!
i ordered the Global GSM version of the moto G will it still work with US carriers?
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Yes. I believe the difference is that the US version has the 1700AWS band for T-Mobile. Global has the 2100 band that works better overseas.

Ok thanks I don't have TMobile or one of their subsidiaries anyway and tend to travel over seas in the summer so looks like I made the right choice anyway

US radio specs:
Global GSM Model: GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ up to 21 Mbps (850, 900, 1900, 2100 MHz)
US GSM Model:
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ up to 21 Mbps (850, 1700 (AWS), 1900 MHz)
CDMA Model: CDMA/EVDO Rev A (850, 1900 MHz)
UK Band specs:
HSPA+ DL 21.1Mbps / UL 5.76Mbps- EV-DO Rev.A DL 3.1Mbps / UL 1.8Mbps
Bands/Modes CDMA: 850/1900 UMTS: 850/900/1700/1900/2100 GSM: 850/900/1800/1900
Canada, Telus Only
HSPA 850/900/1900/2100 ; GSM 850/900/1800/1900
above information pulled from thread here by no1_cdn here........
http://forum.xda-developers.com/showthread.php?t=2544708
i own the uk 8gb version screen capture of preferred list bellow

Thanks for the help guys

I'm thinking of getting the G. I will use it in Germany for 3 wks next year, and use it once (2-3 wks) in Taiwan when I visit my friends and family. I will mostly use it in the US trying out different prepaid plans. I think I'd better get a US version, but is there any chance to get 3G in Europe or Taiwan with a US version?
Thanks.
Sent from my Nexus 7 using xda app-developers app

miinshiou said:
I'm thinking of getting the G. I will use it in Germany for 3 wks next year, and use it once (2-3 wks) in Taiwan when I visit my friends and family. I will mostly use it in the US trying out different prepaid plans. I think I'd better get a US version, but is there any chance to get 3G in Europe or Taiwan with a US version?
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No with the US version you will NOT get 3G in Europe or Taiwan. You will get 2G however. If you want 3G overseas you need to the global version but you lose T-mobiles AWS band support.

thanks. Is there a phone (moto x, nexus 5, or anything) that support 3G band of all carriers in all regions?
Sent from my Nexus 7 using xda app-developers app

A thing that I've noticed in the reviews is that the US versions of the phone, the cases (at least the black one) has a "metallic" look on that M on the back while the Global / European version that M it's only glossy.

Just got my US 16gb model yesterday via Amazon. Back cover has a glossy black "M" logo, nothing metallic about it.
Bummer to hear this phone won't do 3G in Europe, I went with the USA model since I just moved over to T-mobile, and a lot of the 3G signal in my area is still on 1700 mhz. My AT&T phone was getting 3G in a lot of areas, but just enough EDGE data to annoy me and make me buy the G.

[Q] Urgent question about Moto G - XT1033

There was a lot of confusion on whether XT1033 has 1700/2100 and will work with Wind/Mobilicity in Canada. Some website listed it with 1700/2100 other did not. So I called up Motorola and asked them to email the info. Here's what they sent:
Dear customer,
As you requested, this is the information for the MOTO G - XT1033 in regards the Networks
Networks - Moto G with 4G LTE
US GSM Model:
4G LTE Bands 2, 4, 5, 17 (1900, 1700, 850, 700 MHz)
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS (850, 900, 1700, 1900, 2100 MHz)
Does this mean it should work with Wind/Mobilicity in Canada? Can anyone please confirm it working (or not) with Wind/Mobilicity in Canada?
Thanks!

anyone??????

Will moto g lte from fido with with wind if unlocked?

Sorry if this is stupid question but I'm new to this whole band thing. I've tried researching but no answers.
Fido moto g lte specs
Network and Wireless connection
LTE : AWS/2600/900/700 MHz
HSPA Bands: 850/1700/1900/2100 MHz
GSM Bands: 850/900/1800/1900 MHz
Download/Upload Speeds: HSDPA 42.2 Mbps, HSUPA 5.76Mbps
Bluetooth® 4.0
Wi-Fi®: 802.11 b/g/
Canadian motorola site lte specs
Networks - Moto G with 4G LTE
US GSM Model:
4G LTE Bands 2, 4, 5, 17 (1900, 1700, 850, 700 MHz)
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS (850, 900, 1700, 1900, 2100 MHz)
Wind requires AWS 1700 and 1900
I'm not sure if all UMTS 1700 is always AWS? I'm not sure if the US GSM model is the same as canadian model, but it seems to be. Fido doesn't list UMTS but I'm assuming it is since thats the only specs provided on the motorola site. If someone could explain or just let me know if it will work on WIND that would be great.
Thanks

Short answer: yes.
Longer answer: HSPA is a superset of UMTS (you may also see WCDMA, not to be confused with CDMA, which is for our purposes identical). Band 4, a.k.a AWS or UMTS 1700 is a bit unusual in that traffic from the phone to the tower is on 1700 MHz (uplink), but on 2100 MHz from the tower to the phone/user equipment (downlink).
There are three models sold in Canada: XT1032 ("Global" HSPA model) XT1034 ("US" HSPA model, AWS, sold by Wind and Videotron) and XT1040 (LTE model, the US one is the XT1045, what actual differences there are remain to be seen)

Were either of you able to confirm?
I'm on the same boat, conteplating buying the 4G LTE version from FIDO to use on Wind.
Thanks in advance!

Yes to wind
From everything i read it will work on wind as the the only moto g lte with lte 2600 is the same one that has 1700 3g band, Have either of you guys rooted and if so how and where did you find directions. Ill unlock tomorrow am and then let you guys know.

Thanks guys!
I've contacted wind tech support for an official confirmation.
As Darkshado mentioned, the only 4G LTE model listed on Motorola.ca is the US GSM 4G LTE model with the following specs:
Networks - Moto G with 4G LTE
US GSM Model:
4G LTE Bands 2, 4, 5, 17 (1900, 1700, 850, 700 MHz)
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS (850, 900, 1700, 1900, 2100 MHz)
Everything points to this being able to run on Wind - 1700 and 2100 MHz. It'll be cool if it can..
gthompson75 - by rooting, i suppose you mean a network unlock, right? I dont think you need to "root" to get it working on Wind

wind works
OK I unlocked my Fido moto g LTE today. My model is xt1040, once unlocked no problem on wind. Took a while to get a signal but worked none the less. Hope this helps you guys.

yup, so you're in the same situation as me, i went to 2 different fido stores and no one has it in stock
went online to order it the past few days, error in the last step
call the number and order it over the phone and save your time
hopefully i will be getting the phone soon
i actually found a store called wirelesswave and they had the moto g lte, i took a look at the box, it was the xt1040 (i was expecting the xt1045 just from reading around the subforums), the front of the box does not advertise the 4g/lte at all, it's in small print on the back of the box

I can also confirm it works. Thanks for the help guys.

where did you unlock it from and how much did it cost
gthompson75 said:
OK I unlocked my Fido moto g LTE today. My model is xt1040, once unlocked no problem on wind. Took a while to get a signal but worked none the less. Hope this helps you guys.
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hey i had a quick question, where did you get it unlocked from and how much did it cost.
if i could get a website.

I have the same problem : I can't find any website to unlock it for sure.
If those who already have unlocked their XT1040 could reply, it would be fantastic.
Thanks.

Fido phone on Wind network
They
p4png said:
Sorry if this is stupid question but I'm new to this whole band thing. I've tried researching but no answers.
Fido moto g lte specs
Network and Wireless connection
LTE : AWS/2600/900/700 MHz
HSPA Bands: 850/1700/1900/2100 MHz
GSM Bands: 850/900/1800/1900 MHz
Download/Upload Speeds: HSDPA 42.2 Mbps, HSUPA 5.76Mbps
Bluetooth® 4.0
Wi-Fi®: 802.11 b/g/
Canadian motorola site lte specs
Networks - Moto G with 4G LTE
US GSM Model:
4G LTE Bands 2, 4, 5, 17 (1900, 1700, 850, 700 MHz)
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS (850, 900, 1700, 1900, 2100 MHz)
Wind requires AWS 1700 and 1900
I'm not sure if all UMTS 1700 is always AWS? I'm not sure if the US GSM model is the same as canadian model, but it seems to be. Fido doesn't list UMTS but I'm assuming it is since thats the only specs provided on the motorola site. If someone could explain or just let me know if it will work on WIND that would be great.
Thanks
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Click to collapse
Don't believe so. In Canada, phones which work on Bell, Rogers, Telus networks will not work on neither Wind or Mobilicity networks, even though Wind mobile phone have full functionality on Mobilicity and vice versa, after unlocking, of course. In my experience, however, the unlocked Wind/ Mobilicity phone does work on the other networks, you wont get 3G or LTE data connection though, only 2G.

@chichibud31: Dude.... Did you read the thread? Multiple posts from users in the field confirming it works.
The whole "Robellus phones don't work on Wind/Mobilicity/Vidéotron and vice versa" is mostly obsolete. (Caveat emptor, but usually the worst case scenario is that you'll have to play with QPST.)
There was some truth to it back when the new entrants launched their networks and penta-band HSPA SoCs were not common. But even back then you had devices like the Telus Galaxy S 2 X that worked on AWS HSPA because it was the same model as what T-Mobile USA sold.
I've been using a Mobilicity T889V on Virgin Mobile then Koodo for about two years. DC-HSPA worked out of the box and I got LTE working as well. Activating AWS HSPA on the Rogers/Bell/Telus variant is easy.
It's been said before, the non-LTE XT1032 won't work with AWS carriers; out of the box at least, it remains to be seen if it could be modded.
That's actually a non-advertised feature of the LTE Moto G versus it's HSPA-only siblings: it can roam pretty much worldwide on 3G.

Moto G3 Canadian version and Band 12, VoLTE

Hello folks. First of all I would like to apologize if I am posting in the wrong forum. I have searched for almost a week now for an hour daily, and cannot find a definitive answer. WILL MY PHONE WORK ON T-MOBILE IN THE UNITED STATES? Seems like a straightforward question, but if you read on, you will understand the source of my confusion!
I am quite confused and somewhat concerned about the issue of Band 12. Does the Canadian version of the Moto G have band 12 or not. My reason for this concern is that I am traveling to Florida (from Canada) for Christmas, and after some reading I have concerns about whether or not my phone will work. I subscribe to Roam Mobility which uses T-mobile when in the U.S. The Motorola website indicates that the U.S. version of the Moto G 2015 DOES NOT use band 12 (disabled by T-Mobile recommendation), while the Canadian version DOES. But I have also read somewhere online that the Canadian version DOES NOT use band 12. I initially thought this was a good thing. But after some digging it appears that because I (may) have band 12, but do not have Voice Over LTE, I may not be able to make calls on the Moto G3. From what I am reading if band 12 is in use, it will not drop back to 2g/3g for phone calls. The calls won't work on T-mobile band 12 because it is used for VoLTE which the Moto G3 does not have. Can anyone confirm one way or the other if the Moto G3 Canadian version does or doesn't have band 12, and will the Moto G3 work on T-Mobile in the U.S. Thanks for any help you can offer. Gotta get this figured out!! Thanks all for any info you can offer.
GC

Hi,
I have reported this thread to be moved to the right Q & A section where you might be able to get help quickly.

From motorola.ca, LTE 12 is listed:
Bands (by model)
Moto G - GSM (XT1540)
LTE (2, 4, 5, 7, 12, 17)
UMTS/HSPA+ (850, 1700/AWS, 1900, 2100 MHz)
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
Moto G - ACG, Republic Wireless, Sprint Prepaid, US Cellular, Virgin Mobile (XT1548)
LTE (2, 4, 5, 12, 17, 25, 26)
UMTS/HSPA+ (850, 1700, 1900 MHz)
CDMA (800, 850, 1900 MHz)
TD-LTE (41 TD2500)
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)

Yes, as stated in my opening post Motorola shows band 12 on their website. But I don't thoroughly trust that, as band 12 previously showed on the US website as well, but has been removed. I have read online on another site that band 12 has been disabled on the Canadian version as well.
GC