whats app - Nexus 5 Q&A, Help & Troubleshooting

Hello
I am an whats app user on the nexus 5 running on 5.1.1. Yesterday all of a sudden, i could not view most of whatsapp pics on my nexus 5. When i tried viewing it, it said media not found on SD card. I DID NOT DELETE THEM IN MY PHONE. When i tried viewing it in my phone, it said the image cannot be viewed as it is too large or corrupted. Today, i check my phone and they have been completely deleted. I am not happy
Please help

Connect to a laptop and confirm if you see any pics in the whasapp media folder...

Related

Pictures disappearing

I took a few pictures on Friday but now they aren't in my gallery. Anyone else have this issue?
few questions...
are you rooted? if so, which rom are you running?
also, have you used a file manager to browse and see if the files are still on your phone? normally scdard/media/dcim houses picture/video files made with the phone.
mattbollenbach said:
few questions...
are you rooted? if so, which rom are you running?
also, have you used a file manager to browse and see if the files are still on your phone? normally scdard/media/dcim houses picture/video files made with the phone.
Click to expand...
Click to collapse
Not rooted, just plain old stock for the time being. Haven't searched for them like that yet. I just noticed they had disappeared from my gallery.
i would check to see if the files are still on the phone.
pside15 said:
Not rooted, just plain old stock for the time being. Haven't searched for them like that yet. I just noticed they had disappeared from my gallery.
Click to expand...
Click to collapse
Not normal, yes as suggested browse through your gallery thoroughly or use a file manager app like Linda File Manager.
Through the camera app there is a way to view photos youve already taken.
If You can preview them they have to be somewhere within your Inspire
Very strange. They definitely were not in my gallery. I hooked up my phone to my laptop and there they were in the DCIM folder. Now they appear back in my gallery after disconnecting the phone from my laptop. Not exactly sure what was going on there.
Thanks for the help guys.
If it happens again bring the phone back for another one. It could also be the SD card. Try doing a full format on a computer for it and put the files back on.

has anyone figured out how to prevent the phone from deleting pictures from gallery

since i've updated to 2.3.3, i've noticed that some pictures are missing from phone. i think i had the issue with 2.3.2 as well. noticed video missing as well. this really gets to me since the pictures just randomly get deleted from the phone. i've googled it and it's a common problem. does anyone have a fix for this yet?
My understanding is that the pictures arn't actually getting deleted, just the gallery isn't displaying them. To be sure, connect your phone to your PC and browse to the pictures, they should all be there.
I believe I saw a 'fix' somewhere about installing a different gallery manager app, and that that seemed to fix the issue. I can't remember which forum I saw it on, so please don't quote me.
This used to happen to me on my NS. It would look like the photos where deleted but then when I would check later on they would be their ,and that was on 2.3.2
As we say in French: "Dans le doute, reboote". (When in doubt, reboot). Your pictures will be back in the gallery. That's the only workaround I found for the moment...
I've had this but the pictures *are* deleted. I do not trust the Gallery app anymore, and only use QuickPic (https://market.android.com/details?id=com.alensw.PicFolder&feature=search_result).
T
Quickpic is the way to go!!
I use Quickpic as well cuz the gallery app sucks. I just lost pics and a video that i converted and moved onto my phone. They are gone. Can't find them using my computer to browse my phone, can't find them using ESfile explorer either. Rebooted. Still gone
Can't find a fix anywhere. Not happy.
At least I didn't lose data on my iPhone.
I have had this happen to me too, but i had the app AndExplorer on it and i read something where it said that this app was known to delete files just randomly, so if you have this app.. id suggest using Linda Manager or another file manager instead..
Here is what you can try when you see pictures not showing up in gallery3D app:
Stop or FC Gallery.apk so it's not running
Use root expolorer (or some other expolrer capable of displaying files and folders starting with ".")
Browse to /sdcard/DCIM/.thumbnails
Delete all pictures and files you see there (those are thumbnails only)
You might have to reboot the phone but usually you can just start Gallery and it will regenerate (slowly) all your thumbnails again.
Gallery3D app creates the folder called ".thumbnails" for which it stores all thumbnails of your pictures for quick screen draw on the 3D interface. If for some reason you copy your pictures from one place on SD card to another or you add new pictures without Gallery.apk running they wont show up because thumbnails were either deleted or never created.

[Q] Pictures being deleted after shutdown on G-tablet with Vegan.

So I have downloaded comics to read, some are in cbr format and some are in folders that are just jpegs. Now my problem is that I can view these jpegs files normally, but whenever I either shutdown or put my tablet on hibernate, the pictures will be gone after I power the tablet up again. The folders are still there but no pictures. ??? I don't understand why this is doing this, I've also had other pictures deleted too. The files are mainly stored on my 16gb microsd that I have installed. This has happened to me about 3 times now. Is it the app I am using or some setting in the tablet that for some reason deletes photos after viewing?
I also read somewhere on another forum that this is a known issue with Vegan and to solve this problem I am supposed to create a file and call it ".nomedia" and am supposed to put this file where my picutres are on my microsd card. I have also tried this to no avail. Now maybe I am doing this wrong, I only created a text file and then called it ".nomedia" I also copied this file into every folder and sub folder where my pics are getting deleted.
Oh yeah my g-tablet is rooted with Vegan.
Please help me because this problem is very annoying.
Thanks,
Afrowookie
Any suggestions
is there anyone not experiencing the same problem?

[Q] Help! Wont read saved Pictures

So, Heres the deal. Oneplus, rooted (has been for a while) Currently on Cyanogen 5.0.1 but the problem started before this. I tried to use a different rom thinking that it might work but didn't so I had the same problem on the stock rom. Anyway, the camera takes a picture and saves it. Gallery recognizes said picture and everything is fine. I download a picture from the web. It will not show up in the gallery at all. Or google photos. I move it to another folder, any folder. nothing. I use a file explorer app, any app, and i can see and view the picture, but gallery still does not recognize the picture. Any idea why? they are saved as JPG. Please ask any more questions. I have not tried a reset yet. This started after i was gone for a month and the battery died.

[Q] Pictures not seen using Galery App

Greetings,
Recent pictures dragged from my PC (Windows 8.1, 64 bit OS) to my Note Edge cannot not be seen using stock gallery app. I download jpeg, jpg files and folders containing jpeg's and jpg flies to the picture folder on the Device memory and to the picture folder in my SD card. The dragged and dropped files can be seen using the phone's file manager, but can't be seen using the Gallery app. Older pictures initially downloaded to my phone can still be seen using the Gallery app. My unit is running ver 4.4.4... Any assistance would be greatly appreciated. Anyone else experiencing this issue?
I posted something similar few days ago. No response.. No support.
primo523 said:
I posted something similar few days ago. No response.. No support.
Click to expand...
Click to collapse
Thanks for the heads up. I will contact Samsung's customer support and post my finding here.
Samsung Product Service Response
Greetings all,
Upon conveying my issue with a Samsung Rep online, I got this resolution:
Put the pictures and folders not detected in the Gallery in the DCIM folder. This seems to work but I am not satisfied with this answer because I have some files and folders in a separate location that are detected by the Gallery app.
I initially performed a "soft reset (removed and replaced the battery after powering off unit)" with no change or resolution. Next, I cleared the Gallery app cache with no change. I then dragged and dropped a picture file (.jpg) from my pc to the Phone's DCIM folder. The picture was detected in the DCIM folder by the Gallery App. Then I cut and pasted a folder that wasn't detected by Gallery in the DCIM folder on my SD Card. The folder was detected. The pictures can be detected if you put them in the DCIM folder in either the phone or SD Card.
As I have mentioned before, I am not fully satisfied with this solution because I have pictures outside of the DCIM folder that are detected by the Gallery app, but this option seems to work.

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