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[Q] Screen not responding to touch

Hi everyone, just got the tablet today and set it up at work, played with it for bit and everthing was working fine.
Got home about 2 hours ago and now when I wake it from Sleep, the touch screen is not responding at all. Have tried everything, power is 98%, plugged into a PC, did the hard reboot, even wiping the data to start setup again. But all to no avail.
The screen isn't responding at all. Its very frustrating as I want to play with it some more!!!
Hope someone has experienced this and can help.

had the same issue once...i turned it off and left it for about 5min...turned it on and the screen works again...
this hasn't occured since then..probably just a system glitch..

Happened to me once, reset the device and it worked. Now it happened again and its been unusable for a day. If it doesn't work tonight, the $hit is going to hit the fan...

Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.

Have you guys contacted ASUS support? They will probably have you RMA it. How long did you guys have it before this happened? Now I'm worried that mine will do the same thing.

ASUS support did want to RMA my TF that was having this problem. However, after leaving it off for a couple hours, I went to turn it on to wipe out all my account settings and the touchscreen started working again.
I have no explanation for why it started working though. The last thing I did before it was magically fixed was go through the normal shutdown procedure by answering the 'do you want to shut down' using the dock's mouse instead of just holding down the power button. Maybe that made a difference?

Blue_Man said:
Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.
Click to expand...
Click to collapse
This is what happened to me. Stuck at the lock screen, no touch at all. After 4 days of waiting for Asus to reply to my email and several disconnected phone calls, I have returned it to newegg. Since this item is still out of stock I expect to receive a full refund. Which is fine by me. June 8th, here I come.

Same thing happened to me, just returned it to fry's and was able to avoid the restocking fee. Going to get the galaxy tab come june 8th now instead.
Sent from my Xoom using XDA Premium App

I have weird little quirky things like this happen from time to time with my TF, such as having to hit the power button or lock button twice before it works. I think it might be more of a software issue than anything to be honest. Hoping that future updates will correct all of these issues.

I hope its a software issue....

Found a solution that worked for me. I booted into recovery mode by holding vol down and power. then I selected vol up to enter recovery. Then the exclamation point came up with the android robot. I left it like that for a few minutes then held down the power until it resarted.
It booted up like normal, no data lost. I then restarted for good measure. Came right back up like normal, touch screen and all.

Thanks jdmnash. I followed your instructions and it worked like a breeze. Should make this part of a sticky help thread.

Found a solution
Update: Tried every fix I could identify on the forums as I was also draining the battery as suggested on several forums. After 4 days waiting for the battery to drain, I was able to restart the TF and get active responses to the touchscreen. Unfortunately I had performed a reset and wipe earlier so I am having to reload everything. I am happy to have a functioning TF again, but have serious concerns about this failure and this awkward repair method. Additionally, I have still not had a response from ASUS support from 5 days ago.

Mine is constantly doing this. Randomly.
Its as if the daemon for screen touch detection crashes. The rest of the unit is fine but that stops and the only fix is a power button off, then on.
Something is not right here. Its vanilla out of the box, no extra software just the 13 FW update.
Will 3.1 fix this? Hopefully, as it stands, this will have to be returned. It is not fit for purpose, constantly failing.

same problem
Just picked up mine. Out of the box at a cafe it worked just fine. Brought it home and same problem as everyone else in this thread. Have tried all of the suggestions in this thread (except waiting for the battery to die). Even installed the 3.1 update via SD. Still no joy. Guess I'll try a few more things before returning it. My guess is a problem in the supply chain with the capacitors that detect screen touch. Doubt that it can be solved solely through a software update (or if it can it definitely didn't make it into 3.1)

my touch screen stopped working a week ago while i was at school. and i got really pissed and just kept on rebooting it and after like 5 or 6 reboots it started working. Havent had same problem since.

Hmm... thanks for suggestion. Tried booting it about 5 times but still borked. Draining the battery now as my last attempt before taking it back.

Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.

Unstable touchscreen
obi-nine said:
Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.
Click to expand...
Click to collapse
Hi , After the battery is zero and then 30 minutes charging, in order to make it work , did you discharge it right after 30 minutes or still you keep it charging ?
I got same problem with my TF which is really a disappointment.. I tried to factory reset, reboot ... but still can't make it work. I have to try this trick by draining the battery to zero. Hopefully, I get advise from all of you for this problem ?
Thanks a lot

Can you guys try using ADW launcher and see if things improve?
I think it did for me.

Phone died all of sudden AGAIN?

Not sure if anyone has any new ideas as I've had this happened before and had to get the phone fixed with new motherboard. My phone has been working ok with the official ICS update. It's rooted. Things seem to be a little weird the last few days with the phone hanging and sometimes the screen will just turn into this fuzzy appearance and yesterday while it was just sitting on my desk..it seem to be using a lot of power with the battery going to 4% from 80% in just 3-4 hours idling. IT also got really hot while charging, so i turned it off and rebooted. Thought it was fine.
Then last night, while charging, it seem to be sluggish. so I restarted the phone. But after it turned off..it won't respond anymore. No light when plug in for charging, or plug to computer...cannot go into bootloader with vol down / power.
I had a similar experience before when the phone suddenly died 3 mths ago and thought it was related to a custom ROM, but HTC replaced the motherboard...now it's unresponsive same way.
Time to send back again? Or anyone have new ideas about this?

Take out the battery, put it back in. Try to turn it on. Still nothing? Volume down and power. No bootloader? Sorry, its probably dicked.
There's other things to try, but from what ive gathered, they probably won't help.

[Q] Screen won't turn on.

I've been running the latest CM10 M release for a couple weeks now. Today I upgraded to the latest modems. Everything was working great for a few hours when my phone randomly shut off and now won't turn back on.
I've tried pulling the battery and charging. Can't ever see anything on the screen although it does vibrate sometimes when I hold the power button. LED will turn on when charging.
Any ideas or suggestions?

See if you're able to boot straight into download or recovery, thus will show intact boot and recovery systems.
One other test, pull battery and with phone off plug into your PC if it shows a red light its likely hard bricked.
I had the unfortunate experience of flashing wrong kernel and bricked my phone was not going to recovery or download. However if you can get to these then it may be a soft brick and restore with odin
Sent from my VS920 4G using Tapatalk 2

One my phone got stuck
jerhurwitz said:
I've been running the latest CM10 M release for a couple weeks now. Today I upgraded to the latest modems. Everything was working great for a few hours when my phone randomly shut off and now won't turn back on.
I've tried pulling the battery and charging. Can't ever see anything on the screen although it does vibrate sometimes when I hold the power button. LED will turn on when charging.
Any ideas or suggestions?
Click to expand...
Click to collapse
Once my phone got stuck because I flashed a new recovery that wasn't compatible with my phone so each time I tried to boot into recovery or tried to turn on the phone nothing would happen. The only thing that got my phone working again was to go into download mode (Odin) by holding power, volume down and home buttona and than canceling it. from there the Rom started working again. I don't know if it will help in your case but you can always try.

That was a strange experience. Left it plugged in for a few hours. Came back, and was able to boot normally... although the battery was extremely low despite being plugged in for a few hours. No problems since then.

Congrats =)
Seems like disaster was avoided.

jerhurwitz said:
That was a strange experience. Left it plugged in for a few hours. Came back, and was able to boot normally... although the battery was extremely low despite being plugged in for a few hours. No problems since then.
Click to expand...
Click to collapse
Do you know what percent your phone turned off at? Around what percent? Was it 23-25%?

Random reboots.

Hi everyone, i know the title seems like it's just a trival matter, but trust me it's not.
The phone was bought new in August of last year (2015).
The story so far: I've been using sultanxda ROM for over 6 months without any issues, but i decided to test a different ROM, so i downloaded Darkobas rom and GAPPS, the ROM and Gapps installed fine but when i started the device and i was doing the initial configuration the phone rebooted by itself. It happened about 3/4 times and after that the phone had entered a bootloop. I tried to reflash the ROM and gapps, but the phone was restarting during the flash in TWRP. I decided to go stock Cyanogen OS, so i did a clean fastboot install of cyanogen OS. Everything went well the phone was working fine, but a few hours after installation the phone was randomly rebooting again, i decided i'll live with it and wait and see if it goes away by itself.
The phone was rebooting 2/3 times a day, during different acitivities so it was hard to pinpoint what might the issue be (even when locked in my pocket with all apps killed). After a few days of usage it just went straight to bootloop, after that i had issues to even install a rom (even via fastboot), because it would install everything fine and then it wouldn't start properly and would be in a bootloop (straight after installation).
I also tried the Bacon Root Toolkit installation as well as formatting everything and wiping everything. But even with the usage of Bacon Root Toolkit the random reboots happened.
So i installed an older TWRP recovery, i wiped everything re-formatted the phone to F2FS (was EXT 4 b4) and installed a F2FS compatible ROM (can't remember which one), after that installation everything seemed to work fine, but after a day or so the random reboots came back to haunt me again. So i reformatted the phone to EXT-4 again, installed stock cyanogenmod via fastboot (the 4.4.2 version), and updated it to 6.0.1 via OTA (during the course of a day or so, but even when the phone was on 4.4.2 i had a random reboot once), and the reboots returned ( i tried many different solutions, even the command line in TWRP "make_ext4fs /dev/block/mmcblk0p15"). I had NO IDEA what might be causing them but i thought that maybe the processor is ****ed and it's overheating, i returned to sultanxda rom (with the underclock to 1957 mHz).
After returning the phone booted correctly after a clean install via TWRP, but now it's rebooting again, and sometimes it happens 4/5 times in a ROW, sometimes it doesnt even reboot, but goes to black screen and I have to push the power button for 6 + seconds for it to reboot.
I've tried the stability test, or running antutu a few times in a row to verify if maybe it's the processor's/RAM's fault, but the phone didn't care, it rebooted randomly (sometimes 6/7 antutu runs in a row and nothing happened, sometimes rebooting in my pocket with all apps shut down). I've tried different launchers/messing with WiFi options/turning off the proximity check/turning off the trust agents nothing seems to make a difference. At this point I'm at a loss of what to do so i came here to ask for any advice. Is there any way to check if the phones internal memory is corrupted in some way ? I've tried searching for some apps but nothing turned out.

oski131 said:
Hi everyone, i know the title seems like it's just a trival matter, but trust me it's not.
The phone was bought new in August of last year (2015).
Click to expand...
Click to collapse
flash this solved my problem http://forum.xda-developers.com/oneplus-one/help/fix-brickloop-audio-fx-fc-efs-corrupt-t2879061

Flashed the persist.img the problem still occurs. 15 minutes after the flash the phone shutdown, black screen.

Your phone battery is dying...replace your phone battery and all the problem will go away....random reboot a couple of times and then goes straight to bootloop is a sign of a dying battery....trust me i know this cause it happen to me before and i'm sure you have the same problems....
this problems will get worst when you can only boot into your rom while your phone is connected to the charger and goes straight to bootloop when you disconnect the charger....

iPusak Gaoq� said:
Your phone battery is dying...replace your phone battery and all the problem will go away....random reboot a couple of times and then goes straight to bootloop is a sign of a dying battery....trust me i know this cause it happen to me before and i'm sure you have the same problems....
this problems will get worst when you can only boot into your rom while your phone is connected to the charger and goes straight to bootloop when you disconnect the charger....
Click to expand...
Click to collapse
Shouldn't the battery meter go crazy after reboots or something ? Well i guess i'll try this, the battery is not a costly component. Are there perhaps any bigger batteries than the original one with bigger backs ?

oski131 said:
Shouldn't the battery meter go crazy after reboots or something ? Well i guess i'll try this, the battery is not a costly component. Are there perhaps any bigger batteries than the original one with bigger backs ?
Click to expand...
Click to collapse
Nope...the battery remains like normal but random reboot will happen more regularly until bootloop....
Not sure if there is a bigger battery but there is one thread here that show one battery with 3600mAh and don't buy OP2 battery as it is not compatible with OPO...
Sent from my A0001 using Tapatalk

Ok thanks for the help, will report back with new battery.

Switched the battery, the random reboots still happen, decided to do a clean flash, after wiping the phone in TWRP during the flash of GAPPS the phone rebooted itself and is in a boot loop currently.

Ok so the reboots stopped, it was a battery issue, but now i have a problem with battery indicator it's stuck at 50 % all the time and the phone does not show when it's charging (no information, no LED color), but the battery is being charged because when i shut it down and connect the charge and battery level (which shows when the phone is off) increases.
I've tried to use it untill it shuts down then i charged it while it was off for 6 hours, but after turning it on it still showed 50 %. I've also deleted the batterystats.bin using TWRP but it still did not help. Any ideas how to make it show the correct % ?

oski131 said:
Ok so the reboots stopped, it was a battery issue, but now i have a problem with battery indicator it's stuck at 50 % all the time and the phone does not show when it's charging (no information, no LED color), but the battery is being charged because when i shut it down and connect the charge and battery level (which shows when the phone is off) increases.
I've tried to use it untill it shuts down then i charged it while it was off for 6 hours, but after turning it on it still showed 50 %. I've also deleted the batterystats.bin using TWRP but it still did not help. Any ideas how to make it show the correct % ?
Click to expand...
Click to collapse
told you it was a battery issues but look like you have another battery issues here...try disconnect the battery from the motherboard for 1 minutes before connect it again and do offline charge for atleast 30 minutes....after 30 minutes reboot the phone and look at the battery percentages...if its goes above 50% then you have solved your problems....if it doesn't then you might bought a bad battery....you need to contact the seller that sell you the battery and asked for replacement....

Well unfortunately after changing the battery for a second one (the random reboots started again on the new one) the issue still prevails, so i'm currently writing a ticket to oneplus in hopes of some help.

Thank you iPusak Gaoq™
iPusak Gaoq™ said:
Your phone battery is dying...replace your phone battery and all the problem will go away....random reboot a couple of times and then goes straight to bootloop is a sign of a dying battery....trust me i know this cause it happen to me before and i'm sure you have the same problems....
this problems will get worst when you can only boot into your rom while your phone is connected to the charger and goes straight to bootloop when you disconnect the charger....
Click to expand...
Click to collapse
You Sir iPusak Gaoq™ are amazing. I 've searched for 2 whole weeks and no one was able to zero in on the issue.
After reading your post, I changed my battery. 3 days back. Till now my phone is as good as new.
I cannot thank you enough. I tried everything from recovery to rom to stock.
Thank you Thank you thank you.
What peace of mind now !!!!!!!

You can try this it solved my problem without changing battery :-
https://forum.xda-developers.com/k5-plus/how-to/solving-random-reboots-problem-t3682037

Is my OPO dying?

Hello, everyone.
I'm using an OPO since october 2014 and I had no intention of buying a new phone in the near future. But now I'm worried about it.
Abouth three weeks ago, my phone started to freeze and reboot. At the time I was using sultan's latest ROM. I thought the problem was the latest updates and, as I wanted to test Nougat, I decided to download Lineage.
To my surprise, I kept having random freezes and reboots.
While reflashing ROMs and changing kernels, I had some reboots. Yes, self rebooting while on recovery.
So I decided to get it totally back to stock and re-start fresh.
Phone froze and restarted on COS initial config. And, after that, rebooted again when updating Gmail apps.
During these three weeks, it kept on with no reboots for, at max, around 40 hours.
Is there any way I can test my phone to determine if it's a hardware issue? It all makes me think it is. :/
Any clue is welcome.
Thanx.

Cappelletti said:
Hello, everyone.
I'm using an OPO since october 2014 and I had no intention of buying a new phone in the near future. But now I'm worried about it.
Abouth three weeks ago, my phone started to freeze and reboot. At the time I was using sultan's latest ROM. I thought the problem was the latest updates and, as I wanted to test Nougat, I decided to download Lineage.
To my surprise, I kept having random freezes and reboots.
While reflashing ROMs and changing kernels, I had some reboots. Yes, self rebooting while on recovery.
So I decided to get it totally back to stock and re-start fresh.
Phone froze and restarted on COS initial config. And, after that, rebooted again when updating Gmail apps.
During these three weeks, it kept on with no reboots for, at max, around 40 hours.
Is there any way I can test my phone to determine if it's a hardware issue? It all makes me think it is. :/
Any clue is welcome.
Thanx.
Click to expand...
Click to collapse
Get your device checked at a local shop. Looks to me like a battery or logic board issue.If it's battery then you can get a replacement but if its logic board then yes,you should consider buying new device.

Mr.Ak said:
Get your device checked at a local shop. Looks to me like a battery or logic board issue.If it's battery then you can get a replacement but if its logic board then yes,you should consider buying new device.
Click to expand...
Click to collapse
I'm fairly sure that there is no local shop that could check it.
Right now, before checking this thread, I let the battery completely drain and now it's on the wall recharging. I'll enter recovery when it's 100% charged and do a factory reset. Then install everything back and use it for a few hours.
Let's see it that helps.
Thanx for the reply.

- phone battery completely drained
- phone battery completely charged
- booted to recovery and factory reseted
- initial COS configuration done without any freeze and/or reboot
- updating Google Apps
So far, so good.

And it rebooted twice, during apps update.
Although it updated main Google apps, it was not supposed to reboot.
:/

Hmmm...if random reboot but able to boot normally afterwards then you need to tweak the kernel a little bit but if is random reboot and then stuck at 1+ logo or bootanimation then your battery is dying....
to check whether the battery is dying just wait until next reboot...if it stuck on 1+ logo or bootanimation, turn off the phone completely then plug in the charger...it it charge for 5 minutes in offline mode then turn it on while the charger still connected...if its boot normal then it is confirmed that the battery is dying...replace a new battery as quick as possible...

I've been living with random freeze+ automatic reboot since COS13 it's a PITA but doesn't cost me anything to wait 1min until full reboot, only problem are lucky patch on boot which take longer but nothing that bad. I was never able to troubleshot the issue, usually happens to me when I receive some notification I see the LED and try to unlock but the phone stays blacked out (even though it's clearly on since notifications are shown on the LED) until I force reboot.
Over the years I tried insane amount of ROMs and kernels, nothing changed, adding to that the fact that 10% of the times when i put it in charge (original charger+cable) says 7h or 6h until full charge (and I actually have to wait all that time), I just have to unplug and try again until it fixes. It's not the charger because I tried it with other phones, so I started to assume my problems are the small board with the charging board + battery. But I never had the willing to change it. I'm "fine" with how it works.

iPusak Gaoq™ said:
Hmmm...if random reboot but able to boot normally afterwards then you need to tweak the kernel a little bit but if is random reboot and then stuck at 1+ logo or bootanimation then your battery is dying....
to check whether the battery is dying just wait until next reboot...if it stuck on 1+ logo or bootanimation, turn off the phone completely then plug in the charger...it it charge for 5 minutes in offline mode then turn it on while the charger still connected...if its boot normal then it is confirmed that the battery is dying...replace a new battery as quick as possible...
Click to expand...
Click to collapse
It does not get stuck. At times, it reboots during boot. Some times (rarely) it does that for two or three times and then turns off. But most of the time it freezes, reboots and I can use it normally for hours and hours.

seanwlk said:
I've been living with random freeze+ automatic reboot since COS13 it's a PITA but doesn't cost me anything to wait 1min until full reboot, only problem are lucky patch on boot which take longer but nothing that bad. I was never able to troubleshot the issue, usually happens to me when I receive some notification I see the LED and try to unlock but the phone stays blacked out (even though it's clearly on since notifications are shown on the LED) until I force reboot.
Over the years I tried insane amount of ROMs and kernels, nothing changed, adding to that the fact that 10% of the times when i put it in charge (original charger+cable) says 7h or 6h until full charge (and I actually have to wait all that time), I just have to unplug and try again until it fixes. It's not the charger because I tried it with other phones, so I started to assume my problems are the small board with the charging board + battery. But I never had the willing to change it. I'm "fine" with how it works.
Click to expand...
Click to collapse
I'm "almost" fine with the way it works for me. As most of the time it's fully operational.
I found a OPO with damage screen for sale here. He guy didn't want too much $ for it. I bought it and will receive next week. Will try to swap logic boards.
Let's see what happens.

Was able to have logcat running when the device froze (during game) and rebooted.
Is anyone able to see any error on the log that could make the device freeze and reboot?

Got the broken screen OPO two days ago. Yesterday my phone was impossible to be used. Rebooting like hell.
I swapped logic boards and all is fine. No freezes and reboots (of course, it's pratically another phone). I kept only my screen, housing and battery.
My logic board had a 2.5 sticker on it. The one I got now has a 2.1 sticker. Does anyone know what's that about?