Hello there!
Since yesterday I've had this problem with my Z3 D6653. Yesterday unexpectedly it completely lost cellular signal. It was like that like for the whole afternoon, I was expecting it to solve by itself, however I rebooted it ike at 7 o' clock and that was it. Nonetheless, today it happened again, before midday. I tried to do the same thing with no success. I tried to enter settings and search manually for a network operator, but it was searching like forever and no result. I couldn't turn on or off mobile data either, nor change the preferred network type. But there was something else. A band on the screen was completely unresponsive to touch. I'll post pictures too so you can see well.
I just tried a factory reset and it was the same. I was testing the touch entering to the *#*#7378425#*#* and then it became worse. On the middle of the previously unresponsive band, touches began to be triggered out of nowhere, and now it wont stop. It's actually very difficult to use the touchscreen. So, what do you think it might be? I was in a pool on sunday, today it's wednesday. I lasted on the water with my cellphone half an hour, exactly. (I know because I took photos just before entering and exiting the pool).
Hope you can help me out. I'm desperate and I don't want to lose my phone :crying:.
have you tried repairing it with sony pc companion? if not give it ago, most likely software issue if it just happened out of nowhere, not unless you dropped.
LitoNi said:
have you tried repairing it with sony pc companion? if not give it ago, most likely software issue if it just happened out of nowhere, not unless you dropped.
Click to expand...
Click to collapse
Yes, I did a factory reset, I changed it's firmware from Australia to Hong Kong, and the only change was that I lost my info uselessly. In fact, the screenshot of the lockscreen showing no signal is post reset.
I forgot to mention that the touchscreen went berserk when I pushed the area where it didn't detect any touch. After that, all those touches were breaking havoc and it was a real pain in the ass to do anything. To enable the option to show touches, to set the alarm... All these touches happen mostly over a straight line, which can be seen on the screenshots. The outer lines are the borders of the unsensitive region, and the line inside is where randomly the touches happen.
Cambapo said:
Yes, I did a factory reset, I changed it's firmware from Australia to Hong Kong, and the only change was that I lost my info uselessly. In fact, the screenshot of the lockscreen showing no signal is post reset.
I forgot to mention that the touchscreen went berserk when I pushed the area where it didn't detect any touch. After that, all those touches were breaking havoc and it was a real pain in the ass to do anything. To enable the option to show touches, to set the alarm... All these touches happen mostly over a straight line, which can be seen on the screenshots. The outer lines are the borders of the unsensitive region, and the line inside is where randomly the touches happen.
Click to expand...
Click to collapse
Okay, so you used flashtool, flash another regions ftf and see how that goes. If that doesn't show the issue then it is most likely a hardware issue. Either when you dropped the phone it broke it or when you took it under water and it has been exposed to water. Not blaming you or anything but phones these days are extremely fragile.
And FYI, factory reset and sony pc companion are two separate things.
Maybe there is a fine crack somewhere in the screen?
abhinav.tella said:
Maybe there is a fine crack somewhere in the screen?
Click to expand...
Click to collapse
I just checked and the glass is literally pristine, in the wholse sense of the word, as it was covered by a tempered glass since the very fist day I took the phone out of the box. It became a disaster and I took it off a couple of days ago, on Monday I think, or tuesday.
Anyway, I'm giving up hope. I think it's water damage. It's a pity that there's no kind of Sony centre in my city, and if I can get any assistance directly from Sony it would be by sending my cellphone to the capital. I'll call tomorrow and make all the arrangements. Hope it doesn't stab deeply my wallet.
My friend's Z3 had the same problem. The screen was registering touches out of nowhere. Then the upper side of the screen stopped working. He asked Sony for repair but since he was out of warranty, they said it would cost around $377 including parts and services as they would be replacing the screen. He opted for a third party technician, he paid $88 but the phone now has light escaping the side of the panel and is not waterproof anymore.
Sent from my D6653
Water damage. If it didn't get in through the sim or USB ports, Sony should replace it for you. One or two vertical strips appear when it gets in through the speakers. I hope you closed the flaps properly.
I called to assistance on friday, but the person in charge wasn't there, so I'll have to call on tuesday as monday is a holiday. However, today I noticed that the unensitive band was narrower, maybe the humidity is leaving, so I put it out on the sun for it to dry, or so I hope. The antenna isn't working anyway.
Related
hi,
newbie in this forum and newbie in using a phone running an operating system. please help.
bought the phone in late June 2008, received it before the month ended, installed TomTom Navigator 6 on it and tested the various hotspot around my place, happy with it and stashed the phone on a safe place in the closet as T-Mobile don't have 3G service. then last week I decided to get an ATT plan (can't stand the iPhone 3G ad) so I can tasted the blazing HSDPA speed.
last week on Wednesday I use the phone as a GPS to get me to a hotel I'm staying near the White House. it got me there no problem. then the next day, the horror started. I was trying to plot a walking course to many of the nearby "stuff to see" and the phone just sits there saying that it can't get a valid GPS signal. then I tried to go to Google Maps using IE. the screen started scrolling, literally scrolling, then when it stopped, whatever usually on the top ended up in the middle of the screen, the bottom ended up on the top, and the screen was "split" in 2 with the edges staying dead center. so I thought, ah, this phone is just too tired, it ran out of memory (as all windows always does ignoring how much ram you put, at least in my experience), so I press the power button to let it do the light sleep. when I turned it back on, the phone seems to work the problem out and I tested it by going online.... guess what, the screen started scrolling again and even adding "I can play dead". the screen is not responding to anything (touch, tap, swipe, rotating the scroll wheel, pressing the buttons) beside the power button that seemed to turn the display off. when I turned it back on, the screen just gives off some light on the sides, but that's it, the screen is blank. taking out the battery doesn't even fix the "blank" screen thing. the device seemed to work out the problem after I left it unused for about 2-4 hours, but then it started again when I tried to do anything (all I ever do with my Touch Cruise is going online via wifi and/or att data plan, plus using the phone as GPS).
even after resetting the phone to a factory default doesn't help (did it this morning via a representative guidance). so I'm stumped. within a week, the phone basically broke, then how about another year? will it become bits and dust?
anyone can give me advise? one representative I talked to said that I can get a replacement for the phone but the last one I talked to said that HTC only have an option of repairing the phone but not replacing one.
thank you to all who reads.
Really weird.
Try to get replacement, if not possible, get it repaired.
If hard reset / factory default did not help... It does sound to me like malfunctioning device.
On the other hand... is it provider locked device or unlocked one?
I guess it's unlocked, but I'm bit confused since you mention both T-Mo and AT&T...
I do hope that there's original ROM on it...
For what it's worth, my XDA Orbit II has just developed the exact same fault. I tries soft and hard resets, re-flashed with 6.5 rom and then a 6.1 version, all to no avail. It goes through the boot sequence and asks for a screen calibration - if you ignore the scrolling screen and tap in the right places, the calibration is accepted (which makes me think it's not the digitizer. The screen itself seems to be fine - no missing pixels, cracks, - it displays everything it should only with a constant vertical scroll. If it had a vertical hold knob, I could fix the problem.
Really weird, it was working fine this morning and after sitting in its cradle for a couple of hours it is now like this.
Any ideas as to how I might cure the problem would be gratefully received.
Hello everyone,
Today i installed my parrot bluetooth carkit. And after i connected a couple of times my phone became unstable.
So unstable that i'm not able to tap the screen.....
I don't know what happened due that i have hard resetted the phone a couple of times and even switched from m-rom to energyrom 3.0 with the same results.
Only one thing that was strange is that the touch pro start up screen with the red characters in the right bottom.
That after i flashed m-rom to energy rom that the touch pro characters in the middle were still different like the way that are made in m-rom. With the addition : powered by m-rom
So this means that the phone doesnt format his core
Help please give me any advice.
UPDATE:When backlight is dimmed, it will be bright if i touch it once. Afterwards it will maintain the same.
I have tried several roms and tried to restore my SPL aswell, without any results till now.
I'm getting desperate now. Due that i stays in the screen of ALLIGNMENT, so i'm really not able to start up anything from now.
Have you dropped your device recently?
Try flashing a stock/shipped rom and hard-reset when after flashing the rom when you get to the "Tap here to set up your device" screen.
I have a OIL spot in the screen when i keep it in bright light.
This could be occured when the phone was inside my bag during my beach visit.....
I guess the phone turned liquid by the sun....
Does somebody ever experienced the same issue?
fone_fanatic said:
Have you dropped your device recently?
Try flashing a stock/shipped rom and hard-reset when after flashing the rom when you get to the "Tap here to set up your device" screen.
Click to expand...
Click to collapse
I have a oil spot, and the raster of the phone with little dots in visible in the ligt.
I have made a repair order at HTC.
Which didn't satisfy me at all!
They told me that it is not covered by warranty. I was shocked, this will cost me around 70 euro to fix, and my shop warranty is still valid. So i called the shop to explain this.
And they said if this is not caused by a user, we will change the phone, but first we what to have a diagnose from HTC.
So i decided to let HTC pick up my phone . They will have a repair time of 5 up till 10 days.
That's fair, but i'm not really happy with this situation. Because i think that the screen is the most harmful component. And this means that if this part fails that my phone becomes obsolete.
I will post my conclusion after i got my phone repaired.
I will return to the STOCK spl and the original rom just for warranty purposes.
dont tell them that you spilt anything on it or dropped it. Although they will be able to tell if there is water damage to the device you might get lucky and they won't notice.
Now is the oil spot from leaving it in the sun or suntan lotion getting in the device?
fone_fanatic said:
dont tell them that you spilt anything on it or dropped it. Although they will be able to tell if there is water damage to the device you might get lucky and they won't notice.
Now is the oil spot from leaving it in the sun or suntan lotion getting in the device?
Click to expand...
Click to collapse
Nope nothing happened at all.
Thats the strange thing about this situation.
I was in the shadow of the sun and the bags were only filled with clothes. So it didn't drop or something else.
I was able to use my phone during the day.... and was getting more unresponsive during the time that went by.
So i will not accept any blame of myself, due that i have a warranty of 1 year from the factory which will not cover your display :S
But also have the store warranty... So i told the store that i will return the phone if there are any costs.
The store told me that they will wait on the diagnose of HTC which i have sent it to myself to reduce the time.
If the diagnose tells that it's not my fault, then i can return my phone probably.... He couldn't promise it due that i want to see the diagnose first.
So I will wait on HTC's conclusion.... And i'm afraid that they will try to blame me for it....
They better not I will be a pain in there arses
Hello, I have exactly the same problem. After flashing from energyrom 3.0 to Aurora, a few hours later, i couldn't get my phone out of lock. (slide a button to the right or left on your touchscreen)
I tried a soft reset, but the phone started up with the same locked screen. So, i tried a hard reset. From that moment on i got stuck at "align screen". I ve flashed several times with several ROM's but nothing. (by the way, whatever rom i install, the first screen always says: Energyrom by NTGZ28)
I used the trick to paste welcome.not on the micro card, to bypass the align screen. That works, but the touch screen doesn't work. I 've removed the protection of the screen, but that doesn't make a difference either. My device didn't fall, came into contact with water or anything that could harm the thing. Oh, when the backlight is dimmed, the screen reacts to tapping it. Please help me out ??
resolt the issue. Because of a lot scraches (spelled ok?), i removed the protective screen. When i put the new screen on, everything worked !
hivesnl said:
I have a OIL spot
Click to expand...
Click to collapse
i had does as well and then touch screen stopped working..
had to replace digitizer, unfortunately had to replace LCD screen and digitizer at the end (was not able to separate digitizer from LCD)
Hi all,
First post into this forum so be gentle
I've got a Samsung Galaxy S (i9000)
About two months ago I did drop it in a bath (parties eh?) and dried it out for a couple of days in rice, which seemed to have recovered it - bottom buttons did flicker for a bit before I did this (i know, i know, i shouldn't have even switched it on!) Problems seem to have been solved, drying it out seemed to have worked perfectly!
Few weeks ago I got it flashed manually by Samsung Service Centre from Android 2.1 to Froyo 2.2,
However, for about a week now I've been having issues with the same buttons on the bottom of the phone (touch sensitive Back button and Options button) but no problems with the Home button. Odd thing is it isn't persistent, every so often they will work - about 20% of the time - sometimes after hitting the lock button and unlocking the phone.
So.... the ultimate question is, do you think this is a software problem or hardware problem? (Froyo or water damage?!)
I havent done a factory reset just yet, need to spend some time to back stuff up - first thing to try?
Any suggestions would be great, or if you have experienced any similar problems.
Thanks!
Most certainly looks like the water did some damage, but maybe you could try formatting and hard reset but i dont think Froyo has this issue
Ok an update on this, restored the phone back to factory settings. Still having the same issues with the buttons, however they work after a few locks and unlocks of the phone, last about 15-20 presses within the same screen but can go if I switch application.
I'm suspecting there may still be some dampness in the phone so I'm going to try the rice method again and ordered some mini screwdrivers to have a look inside and see what the issue could be.
I just find this odd the problem has only occured within the last week, unless the phone has been exposed to more water (rain) without me noticing.
Do Samsung Galaxy Ss have a water damage indicator?
booya-al said:
Ok an update on this, restored the phone back to factory settings. Still having the same issues with the buttons, however they work after a few locks and unlocks of the phone, last about 15-20 presses within the same screen but can go if I switch application.
I'm suspecting there may still be some dampness in the phone so I'm going to try the rice method again and ordered some mini screwdrivers to have a look inside and see what the issue could be.
I just find this odd the problem has only occured within the last week, unless the phone has been exposed to more water (rain) without me noticing.
Do Samsung Galaxy Ss have a water damage indicator?
Click to expand...
Click to collapse
I think its on the back when you remove the back plate, there is a white sticker
Not sure when this happened but i noticed the my z3 was not properly registering touches. It felt like it was jumping all over the place. So i went to service menu ( dial *#*#7378423#*#*) and under service tests. Swiped around the phone and noticed there was definitely an area it cant detect. I attach the results of the test below and clearly you can see there is a middle section marked out that does not work(the one line you see across the area is due to jumping touches) .What should I do?? I tried restarting but does not work.
EDIT:
I've tried repairing the software via PC companion as per Arju007's and Sony's advice. Sadly it turned out to be a hardware issue as the problem still exists. Will get to Sony center this sunday and see how it goes...
EUREKAnewb said:
Not sure when this happened but i noticed the my z3 was not properly registering touches. It felt like it was jumping all over the place. So i went to service menu ( dial *#*#7378423#*#*) and under service tests. Swiped around the phone and noticed there was definitely an area it cant detect. I attach the results of the test below and clearly you can see there is a middle section marked out that does not work(the one line you see across the area is due to jumping touches) .What should I do?? I tried restarting but does not work.
Click to expand...
Click to collapse
Try factory reset. If that doesn't work, it's probably something wrong with your hardware and you might need to use your warranty.
Yea problem is I repaired the firmware about a week ago in hopes of getting better battery, am I that unlucky to have a junk software?
I'm not sure how this is possible, but about once or twice a day, the back button on my S6 is pressed on it's own. It has happened when the device has been on the desk, I see the soft keys light up, the device vibrates like they've been touched and the app I was on went back, all while I was not even touching the device.
It's happened mostly when I'm holding the phone but not even close to touching the buttons, and once it happened and pressed the back button about 10 times in a row while I watched it.
The phone is completely undamaged, perfect condition, never touched water, not dirty at all, buttons are 100% clean. Happens while it's charging or on battery.
Has anyone else experienced this?
(My device was repaired by Samsung for a different issue, motherboard replaced, this only started happening after the repair)
i have, started like yours random. then it started happening more and more so when i was at the store waiting for someone i decided to factory reset ( factory reset twice while at the store) but it got worse. couldn't even get passed initial setup the phone just kept spamming back button so i just kept going back. luckily i already ordered a replacement s6 from tmobile since i was having some other issue with the phone. sadly the replacement s6 took over 7 days to get here. shipped through UPS and got to hawaii then for some reason UPS gave it to USPS for delivery. kinda sad that i ordered screen protectors 2 days after i ordered replacement phone and the screen protectors got here 4 days later through USPS. but other than that my NEW ( we all know its refurbished) galaxy s6 so far has no issues. even the no audio on calls is fixed.
also if you are going to order a replacement, be sure to let them know you have a GALAXY S6 and the date it was released. i say this because the 2 tmobile reps i talked to kept asking questions they say it was for them to determine if my galaxy s6 that was what 2 almost 3 months old at the time was still under warranty
My s6 was showing the same issue with the stuck back button.
It started randomly but than it went crazy and stuck. I wasn't even able to use it.
But 1 factory reset fixed it.
But yesterday the random stuck back button started again when the phone was on my desk and it was really hot (weather was hot as well as the phone). I turned it off for a while and apparently the issue stopped.
I'm not sure it's temperature, firmware, whatever related but I really don't want to factory reset it again.
No solution here, but it is happening to me as well
Solved
Hi i had the same problem aswell , i bought samsung s6 in Pakistan, after the update the back button kept pressing ghostly, i went to local samsung repair shop and the assistant reset something from the setting and then it was fine, i even asked him what you did and how you did? but he said it is secret lol very stupid. i could have post the solution if i know it, but i think it is very easy and something to do with setting. i am sure it is not hard/soft reset. i will post this on other forums to help other people.
thanks
having this problem with my phone too, i cant even get it to stay on the settings screen long enough to back up my stuff
edit: well i think i solved it. i tried clearing the cache, didnt work. then i did a hard reset, didnt work. then i went back and cleared the cache and did a hard reset at the same time and it seems to have worked.
+1 same problem. It happens mainly when the phone is on the move. Funny thing it happened 3-4 times while taking the metro (go figure) with the data on. Usually when I turn off the data, it reduces the amount of back press.
Normal reset doesn't solve the problem. It stops after a while, probably when the phone cools down. I can't seem to reproduce it, but I believe it has something to do with the data on.
I don't really want to factory reset so I'm going to write to samsung directly as the phone is brand new.
i am having same issue too.
---------- Post added at 09:20 PM ---------- Previous post was at 09:16 PM ----------
Did anyone try loading a custom rom and got it fixed ?
I've had that issue with my first one. Took it back ASAP as it was DOA. Got a brand new one 3 days later as they didn't have any in stock. This one doesn't have any problems. Don't worry to mutch about it. Get it exchanged.
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
I have the exact same problem...did anyone contact the manufacturer and got a response on the matter?
I believe it may be an app setting messing with the system settings. My device did it once and wouldnt allow me to use my device. After factory reset it made it worse so i used twrp and wiped everything but my modem and flashed my stock firmware and it stopped and hasnt done it since
Sent from my SM-G925P using Tapatalk
faiding said:
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
Click to expand...
Click to collapse
Hum that's interesting, thanks for your precious input on this.
I did contact Samsung who asked me to do a factory reset. It didn't change anything.
They redirected me to a Samsung office in Paris, not for repair but for a deeper factory reset... (not sure what they are talking about), but I haven't been there since due to lack of time.
However, I didn't experience the problem since the last update FXXU3QOKN so I'm keeping an eye on it.
Following "faiding's" comment, I'll probably pay them a visit for a replacement.
working "workaround"
workaround:
lower the speaker volume to ~75% in all settings (Media, ringtone, system, notifications, etc...)
Whats going on? why is it working?
some posts ago someone (user called "faiding") mentioned something about EMC leak, or at least he meant to, by mentioning a faulty insulation.
with that in mind i did some testing and found out that the closes radiating component it the speaker... and once you lower its emissions even thought the faulty insulation, the EMC leak is sufficiently low and the 'capacity short' is avoided.
Note: depending on how 'faulty' is your insulation (it varies from one phone to another depending on production line assembly) lower the volume until the issue stops accruing.
not full-proof but working
What worked for me is turn power saving on
possible fix
might be a coincidence, but this worked for me:
(I am a new user so i cant post a link but here is what you should do)
1. enter YOUTUBE
2. find this video: "Samsung Galaxy S6 Touch Screen Sensitivity Fix"
worked like magic for me
Repair tech
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
dslayer83 said:
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
Click to expand...
Click to collapse
Hi dslayer83,
I've the same problem with my S6
Could you solved the problem replacing the charging port?
It would be very important to me knowing how to repair the phone because I buyed it abroad. In my country Samsung does not cover warranty.
Up with this thread!
I had an S6 since January.. initially the problem was very random, maybe 1 or 2 times per day, sometimes would go crazy for a while
Then i had some time with no defect at all (a couple of weeks?) without doing nothing
This past week, the phone was feeling like the MENU button (what menu as in this phone there isn't any?) and that was very weird!
Today, it simply went completely crazy, and now is completely unusable... i can't actually swtich it off as the back key is pressed so quickly i don't have the chance of doing nothing!
EDIT: Managed to reboot and wipe cache... now it is useable, but still hits the button from time to time
Update... went unuseable again today.... factory resetting now...
If it works, shall we suspect is something software related?
Update: Not working... it started giving the phantom touches just after the factory reset then suddenly stopped
Worked fine for few hours, then started craza again
Now i have done a wipe and factory reset again, and still unuseable