Moto g errors when updating to lollipop - Moto G Q&A, Help & Troubleshooting

Hi had a moto g xt1039 on 4.4.4 yesterday finally got the official 5.0.1 update however my phone is rooted and the bootloader is unlocked. So I got the official stock from for my phone checked it and the cid number too. Followed the instructions on here to flash the rom back on. This all worked and a clean install was done. After a few apps updated the lollipop update message appeared again so downloaded and installed it however during the install it errored, restarted and once I was back on the phone dashboard it said an error occurred no changes made. The bootloader is still unlocked. Could this be the issue? If so how do you relock or what could cause the install error issue?
Many thanks

update so far while waiting for someone to help fix this current issue i have done some research on how to lock the boot loader. I found a guide on here to do so and the commands within mfastboot was as follows:
fastboot oem lock begin
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot oem lock
So i executed this and now the problem is after restarting the phone the screen is stuck on the warning boot loader unlocked screen and wont move. Te phone still can boot into boot loader and communicates with the pc.
So i re flashed the firmware with the original guide ( without the fastboot oem lock) but still stuck on the boot loader unlock screen. Do i have to input a command to unlock the boot loader again?
Need this sorting asap as its my only phone for communication and i currently don't have a functioning phone.
Many Thanks

Unlocked Bootloader is not the reason for your original issue. I have never 'relocked.'
Download the XT1039 Fastboot Firmware image here:
http://forum.xda-developers.com/showpost.php?p=61445658&postcount=654​Use mfastboot to flash the files: https://www.androidfilehost.com/?fid=23578570567719065
TIP: Do not include the follow command for your own safety: mfastboot flash motoboot motoboot.img

Related

[Help] Phone Bootloop

Hi guys, so i flashed a Moto G GPE rom onto my phone, got sick of seeing 3G rather then H or H+ and have decided to move back to Stock Retail.
I have a problem though when i use the guide on the FAQ ( the mfastboot way) everything i flash gets the okay appart from the system spasrsechunks? that gets some sort of error and it says error okay? Well apart from that after i reboot the phone, it has the warning sign but then uses the google bootanimation? ive left it on a good couple of minutes to see if it will boot but it doesnt seeem to want to..
Clarkiieh said:
Hi guys, so i flashed a Moto G GPE rom onto my phone, got sick of seeing 3G rather then H or H+ and have decided to move back to Stock Retail.
I have a problem though when i use the guide on the FAQ ( the mfastboot way) everything i flash gets the okay appart from the system spasrsechunks? that gets some sort of error and it says error okay? Well apart from that after i reboot the phone, it has the warning sign but then uses the google bootanimation? ive left it on a good couple of minutes to see if it will boot but it doesnt seeem to want to..
Click to expand...
Click to collapse
Google animation means that you still have the gpe rom on your phone. This happened to me before when i flashed the GPE rom too. What you need to do is flash your firmware again. Download the stock firmware form this guide: http://forum.xda-developers.com/showthread.php?t=2542219 Then what you need to do is run these commands MANUALLY! As in 1 by 1.
fastboot getvar max-sparse-size
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash modem NON-HLOS.bin
fastboot flash fsg fsg.mbn
fastboot erase modemst1
fastboot erase modemst2
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk1
fastboot flash system system.img_sparsechunk2
fastboot flash system system.img_sparsechunk3
fastboot erase cache
fastboot erase userdata
fastboot oem fb_mode_clear
Click to expand...
Click to collapse
Yeah I sorted it thanks no 4.4.2 ROM would work trued multiple times until I tries a 4.3 and downgraded then it worked and updated to 4.4.2 ora
Sent from my XT1032 using Tapatalk

bricked? please help

i received an OTA update on friday, i installed it and after it was completed it restarted and now just shows the bootup screen and restarts over and over. i could access recovery but nothing helped eg clearing catche etc so i downloaded Retail Europe (1GB) - XT1541_OSPREY_RETEU_6.0_MPI24.65-33.1_cid7 and followed theses steps
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem fb_mode_clear
fastboot reboot
every step says it passed ok but when it restarts its still stuck on boot loop the only difference now is if i try to enter recovery it just restarts and again just keeps rebooting.
ive got an aftermarket screen dont know if that makes a difference as ive read apple are bricking phones that havnt been repaired by them selves.
please help im stuck for ideas now
also my bootlocker is locked and cant be unlocked.
just noticed that even though it all pass`s ok my software is staying the same and not updating, ive tried it at least 20 times and on different machines. also tried rsd lite and that also says completed but no change in software
the sotfware listed in the bootloader is, m8919_2020613.22.03.21.29r osprey_emea
and the one im tryig to update to is, m8916_2020629.41.03.21.51r osprey-reteu
bower123456 said:
also my bootlocker is locked and cant be unlocked.
just noticed that even though it all pass`s ok my software is staying the same and not updating, ive tried it at least 20 times and on different machines. also tried rsd lite and that also says completed but no change in software
the sotfware listed in the bootloader is, m8919_2020613.22.03.21.29r osprey_emea
and the one im tryig to update to is, m8916_2020629.41.03.21.51r osprey-reteu
Click to expand...
Click to collapse
Same problem with my Moto 2015 after OTA update, i tryed everything and nothing... =/ boot locked, stock recovery. My baseband M8919_2020613.22.03.21.29R osprey_emea
Tomorrow i will send my moto for Motorola.
wish i could but ive got a replacement screen so they wont touch it so looks like bin for mine
Nothing to do pretty much, same happened to me and there's no fix for that
I think the problem it's the Stock ROM we try flash, because the software version it's different.
I try flash with this ROM [XT1541_OSPREY_RETEU_6.0_MPI24.65-33.1_cid7_subsidy-DEFAULT_CFC__v2.xml], and i could flashing all files without errors, but still looping on motorola logo.
<software_version version="osprey_reteu-user 6.0 MPI24.65-33.1 1 release-keysM8916_2020629.41.03.21.51R"/>
M8919_2020613.22.03.21.29R osprey_emea - Original
if you manage to sort it please let me know

Motorola Moto G 4G (XT1040) Bootloop Problem

Hi, this is my first time making a post, ok here's the thing, a couple of days ago my phone run out of battery, when i come back to charge the phone, this just get stuck in the Motorola logo and don´t turn on, i never make nothing like root or flashing roms, the phone os was all stock Android 5.1; so i look in the internet for possible cause and i find that it was a bootloop, i try to get in to the fastboot flash mode to make a reset with the factory option but just get directly to the motorola logo and dont do nothing, so a try with the recovery option and gets in to the android system recovery <3e> and try the wipe data/factory reset but doesn´t work. I try even via computer using the minimal adb and fastboot to erase the cache and the userdata with the commands and doesn't work, still appearing the motorola logo. so i found that i have to install the original rom again but first ill have to unlock the bootloader for my device, so i did it, i unlock the bootloader and now appear <Device is UNLOCKED. Status Code: 3> and now appear the poster WARNING BOOTLOADER UNLOCKED instead of the motorola logo; then i search for the stock rom for my device and i find this one XT1040_PEREGRINE_RETBR_5.1_LPB23.13-8_cid12_CFC.xml.zip (i know that my device is peregrine because i remember saw it before in the settings but not remeber the hole name), so i make the installation with adb tools like the post say and make this commands:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot reboot
when its over i press fastboot reboot, but then appears again the WARNING BOOTLOADER UNLOCKED poster, i try to make it again, bus still appearing, i try more than 10 times, but still appearing.
sorry if the post is too large but i try to explain everything so you guys can help me because im desesperate with this, thanks.
HanSolo97 said:
Hi, this is my first time making a post, ok here's the thing, a couple of days ago my phone run out of battery, when i come back to charge the phone, this just get stuck in the Motorola logo and don´t turn on, i never make nothing like root or flashing roms, the phone os was all stock Android 5.1; so i look in the internet for possible cause and i find that it was a bootloop, i try to get in to the fastboot flash mode to make a reset with the factory option but just get directly to the motorola logo and dont do nothing, so a try with the recovery option and gets in to the android system recovery <3e> and try the wipe data/factory reset but doesn´t work. I try even via computer using the minimal adb and fastboot to erase the cache and the userdata with the commands and doesn't work, still appearing the motorola logo. so i found that i have to install the original rom again but first ill have to unlock the bootloader for my device, so i did it, i unlock the bootloader and now appear <Device is UNLOCKED. Status Code: 3> and now appear the poster WARNING BOOTLOADER UNLOCKED instead of the motorola logo; then i search for the stock rom for my device and i find this one XT1040_PEREGRINE_RETBR_5.1_LPB23.13-8_cid12_CFC.xml.zip (i know that my device is peregrine because i remember saw it before in the settings but not remeber the hole name), so i make the installation with adb tools like the post say and make this commands:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot reboot
when its over i press fastboot reboot, but then appears again the WARNING BOOTLOADER UNLOCKED poster, i try to make it again, bus still appearing, i try more than 10 times, but still appearing.
sorry if the post is too large but i try to explain everything so you guys can help me because im desesperate with this, thanks.
Click to expand...
Click to collapse
If your goal is to re-lock the bootloader: try the command: fastboot oem lock
However, I don't see that solving your problem and may compromise your ability to restore to stock. Instead check this link and follow the install directions EXACTLY:
http://forum.xda-developers.com/moto-g/4g-development/rom-stock-motorola-4g-lollipop-rom-t3142816
eg. for Canada choose: XT1040 (Note: for Rogers/Fido - confirmed)
Retail Canada 5.1 ROM (Untouched) (531mb) [Download]
i.e., you want the untouched version for your specific region.
Good luck. S

[SOLVED] XT1032 stuck at boot even after factory reset and reflashing stock firmware

My Moto G 1st Gen 2013 (XT1032) is stuck at the first boot screen even after wiping user data and reflashing it with stock firmware.
It was an untampered model (non-rooted, with “Status Code: 0” factory-locked bootloader, no-carrier, non-SIM-locked), with whatever latest OTA update Motorola ever shipped (Lollipop, I believe), officially updated all the way from whatever the first Moto Gs sold at Amazon.es shipped with—4.something. Out of the blue, one day it rebooted and stayed in the screen with the blue marble with an M on it.
To fix it, I have repeatedly tried:
wiping the cache
wiping user data
unlocking the bootloader
reflashing stock 4.4.4, 5.0.2 and 5.1
wiping cache + user data yet again
All those tasks complete without seemingly meaningful errors, but after that the phone will still just light up into, now, the “warning bootloader unlocked” screen and just stay there. If, from Recovery, I power down while connected to the computer by USB, it will restart into what will be now be a flat-color version of the circled M with “Powered by Android” below it, but still stay there. Force-restarting it, will bring back the “warning…” screen, and not get past that just as well. I've left it there for hours, both the first time it got stuck on the blue marble screen and with the other two startup screens.
The specific firmwares I tried were:
RETAIL_XT1032_4.4.4_KXB21.14-L1.61_cid9_CFC.xml.zip
XT1032_FALCON-RETEU_5.0.2_LXB22.46-28.1_1_cid7_CFC_1FF.xml.zip
XT1032_FALCON_RETEU_5.1_LPBS23.13-56-2_cid7_CFC.xml.zip
I flashed those firmwares by booting into Fastboot Flash mode. I got fastboot on Mac OS X 10.10 by installing Homebrew and running brew install android-platform-tools.
As per each firmware's XML file, these are the commands I used to flash, for instance, stock-5.0.2:
Code:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
and these for stock-5.1:
Code:
fastboot getvar max-sparse-size
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot oem fb_mode_clear
After flashing, I re-wiped cache and user data by booting into Fastboot mode again, from there going to Recovery, and there chosing wipe data/factory reset.
What else can I attempt? How can I even attempt to diagnose what is wrong at all?
EDIT: Just tried reflashing 5.1 for the 25th time, this time using mfastboot instead of fastboot (downloaded from the thread at Moto G General [GUIDE] Moto G - Restore stock firmware, linked as mfastboot-v2.zip and actually named osx-fastboot when uncompressed). After rebooting into the “warning…” screen and leaving it there for some minutes, it changed into the animated blue marble M logo (with concentric waves as like from water drops) and finally booted into the “Welcome” wizard!

Problem with unlock boot loader in motorola x force

Hello everyone, i have big problem with my new motorola x force, i bought it with dead software. And i tried install new, (I'm doing it isnt first time). I get key for unlock from motorola service but is imposible. I get an error. This device can not be unlocked.
I guess first owner, forgot turn on develop mode.
Any idea? I'm tried flashing it with instructions from other thread https://forum.xda-developers.com/moto-x/general/guide-moto-x-return-to-100-stock-using-t2446515.
I download soft from motorola, I'm tried first ver. android and new one. Everything without result.
Rasah97 said:
Hello everyone, i have big problem with my new motorola x force, i bought it with dead software. And i tried install new, (I'm doing it isnt first time). I get key for unlock from motorola service but is imposible. I get an error. This device can not be unlocked.
I guess first owner, forgot turn on develop mode.
Any idea? I'm tried flashing it with instructions from other thread https://forum.xda-developers.com/moto-x/general/guide-moto-x-return-to-100-stock-using-t2446515.
I download soft from motorola, I'm tried first ver. android and new one. Everything without result.
Click to expand...
Click to collapse
You do not need to unlock the bootloader to flash original moto firmware
Just put it in bootloader mode and on your pc where you have fastboot and all the firmware files open a command/terminal prompt and type the following
Code:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img (not all devices have this)
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk0 (flash all sparsechunks in number order - for example)
fastboot flash system system.img_sparsechunk1
fastboot flash system system.img_sparsechunk2
fastboot flash system system.img_sparsechunk3
fastboot flash system system.img_sparsechunk4
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot reboot
TheFixItMan said:
You do not need to unlock the bootloader to flash original moto firmware
Just put it in bootloader mode and on your pc where you have fastboot and all the firmware files open a command/terminal prompt and type the following
Code:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img (not all devices have this)
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk0 (flash all sparsechunks in number order - for example)
fastboot flash system system.img_sparsechunk1
fastboot flash system system.img_sparsechunk2
fastboot flash system system.img_sparsechunk3
fastboot flash system system.img_sparsechunk4
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot reboot
Click to expand...
Click to collapse
Sure, but When i done it phone starting with Motorola logo and restarting, I didn't have this file img with nr 1/4 I mean this fastboot flash system system.img_sparsechunk4
I download soft from Motorola, I don't remember version but it like 5.1? Middle one from list and in another one first vet same
Rasah97 said:
Sure, but When i done it phone starting with Motorola logo and restarting, I didn't have this file img with nr 1/4 I mean this fastboot flash system system.img_sparsechunk4
I download soft from Motorola, I don't remember version but it like 5.1? Middle one from list and in another one first vet same
Click to expand...
Click to collapse
Some phones may not have sparsechunks 0 & 4 - as long as you flash all the ones in the firmware in number order
I don't have your phone so I couldn't tell you what firmware to use
I have Motorola g5 so I can just tell you the process
And looking on that firmware thread it says you need to use mfastboot for system images - so see that thread for details
Long as everything is flashed successfully in the order I have written above including erasing user data
Sooo.... Could you tell me which comand i have to use ?
Related to no sim card issue?
I'm wondering if this is related to a problem I am having with mine phone. I flashed the official firmware (6.0) on my moto x force and everything works but the simcard. It says it's not loaded so I have no phone or cell data. My sim card works in other moto phones so its not that.

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