I talked to an Official Alcatel Rep/update - Onetouch Idol 3 Q&A, Help & Troubleshooting

Well I work at a cell phone and my Alcatel rep came today and asked if we had any issues over the phone, I let her know about the idol 3, she had no clue about the phone. She said that , that phone wasn't meant to be sold in the US and that's why its unlocked and sold by amazon. So she said the updates would be thru the carrier which I have metropcs and she said that they might not push updates in the US due to this phone being for Canada and Asia markets. So the only thing we can do she said is complain to Alcatel directly and let them know its a big issue going on, if not then she said we won't get update. So if your looking for an update in the US its starting to look bad for our phones now.
Sent from my 6045I

I am not very hopeful this phone will receive a lot ( or any) of updates. I am not holding out for that. What we need is root. And once we have that, the rest of the job ( well most of it anyway ) can be taken care of by XPosed modules.
Having said that, your 'Official' Alcatel rep - when she says she has 'no clue about the phone' and that it 'wasn't meant to be sold in the US' and 'that's why its unlocked' , and 'sold by Amazon' - all that does not add up. The Alcatel *US* website ( not Alcatel global ) advertises this phone. I bought the phone from Alcatel US ( not Amazon - does not matter who shipped it ) . The Alcatel SVP had a press release from California about this phone - and being 'unlocked' appears to be their primary selling point. They shipped the phone in advance, in special press kits to multiple reviewers. If this phone is 'for Canada and Asia market' , then is it being sold locked there and supported by carriers as far as update is concerned ? And if she is your 'Alcatel rep' - then you telling her - does that not constitute 'complain to Alcatel directly' ?
My point is - it is one thing to say that this phone will not receive updates. But to say that no one in Alcatel knows about it and this phone was not meant to be sold here is carrying it a bit too far.

Medina623 said:
Well I work at a cell phone and my Alcatel rep came today and asked if we had any issues over the phone, I let her know about the idol 3, she had no clue about the phone. She said that , that phone wasn't meant to be sold in the US and that's why its unlocked and sold by amazon. So she said the updates would be thru the carrier which I have metropcs and she said that they might not push updates in the US due to this phone being for Canada and Asia markets. So the only thing we can do she said is complain to Alcatel directly and let them know its a big issue going on, if not then she said we won't get update. So if your looking for an update in the US its starting to look bad for our phones now.
Sent from my 6045I
Click to expand...
Click to collapse
Your "official rep" doesn't have a clue what they are talking about. This phone was marketed and targeted towards the home consumer. That is why it is being sold direct vs through a carrier. This is also why features like fm radio are available since the carriers don't want that as it competes directly with the streaming services many offer. If it wasn't meant for purchase in the USA it would not have gotten FCC approval in the USA. Did you see it coming with an overseas 220v power adapter? No? Well then it was targeted for the USA.
As for updates....folks...give it a rest..the phone has been out for 1 month.

i don't care much about updates as long as we have full source and root.

asia? which part of asia? more like its the other way round.
when it came out the phone sites are all pointing to us n amazon.
shes smoking
Sent from my 6045I using XDA Free mobile app

It's not available in Canada (yet), I used my US amazon account to get it, so that makes no sense there.

Medina623 said:
Well I work at a cell phone and my Alcatel rep came today and asked if we had any issues over the phone, I let her know about the idol 3, she had no clue about the phone. She said that , that phone wasn't meant to be sold in the US and that's why its unlocked and sold by amazon. So she said the updates would be thru the carrier which I have metropcs and she said that they might not push updates in the US due to this phone being for Canada and Asia markets. So the only thing we can do she said is complain to Alcatel directly and let them know its a big issue going on, if not then she said we won't get update. So if your looking for an update in the US its starting to look bad for our phones now.
Sent from my 6045I
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Click to collapse
That's not entirely true. I purchased the phone directly from Alcatel. If it wasn't meant to be sold in the US, then why are they selling it here? Considering the Alcatel rep didn't even know about the phone, I would not hold much credence in what she said.

famewolf said:
Your "official rep" doesn't have a clue what they are talking about. This phone was marketed and targeted towards the home consumer. That is why it is being sold direct vs through a carrier. This is also why features like fm radio are available since the carriers don't want that as it competes directly with the streaming services many offer. If it wasn't meant for purchase in the USA it would not have gotten FCC approval in the USA. Did you see it coming with an overseas 220v power adapter? No? Well then it was targeted for the USA.
As for updates....folks...give it a rest..the phone has been out for 1 month.
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Click to collapse
Quoted for truth. She lost all credibility when she had never heard of the phone. Suggesting that phones not sold through carriers would be updated through carriers is counterintuitive... why would a company spend resources on optimizing a product that they do not make money off of?

It has band 12, obviously for the USA.

Related

[Q] fake g3

Looking to buy used unlocked att or factory unlocked g3 on swappa to activate on straight talk ( I've also heard Verizon might work too?). I do not want to buy a fake! (A good camera and IR blaster are a must for me) I feel if I had the phone in hand I could tell but what can I ask from the seller to confirm its real? What if I ask for pic of page with sn,software version ,kernel etc What would I even be looking for ? Or can that page be spoofed as well?
Please help this newbie
wildmansgirl said:
Looking to buy used unlocked att or factory unlocked g3 on swappa to activate on straight talk ( I've also heard Verizon might work too?). I do not want to buy a fake! (A good camera and IR blaster are a must for me) I feel if I had the phone in hand I could tell but what can I ask from the seller to confirm its real? What if I ask for pic of page with sn,software version ,kernel etc What would I even be looking for ? Or can that page be spoofed as well?
Please help this newbie
Click to expand...
Click to collapse
You cannot buy them for use on Verizon. Straight talk is several different resellers. But verizon no. Verizon is a cdma carrier. AT&T and factory unlocked phones are GSM. For Verizon you'd need a Verizon phone or sprint phone.
People DONT sell fakes on Swappa as its not allowed.
Sent from my iPhone using Tapatalk
hyelton said:
You cannot buy them for use on Verizon. Straight talk is several different resellers. But verizon no. Verizon is a cdma carrier. AT&T and factory unlocked phones are GSM. For Verizon you'd need a Verizon phone or sprint phone.
People DONT sell fakes on Swappa as its not allowed.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Yes ill stick with att I know they work with st. As far as fakes not allowed we know people lie and cheat and not follow rules so is there some type of guarantee swappa makes that every phone is genuine? They wouldnt even answer my question about what happens when some one sells me thier in contract phone (wich at that point would have a clean imei) and then stops paying thier bill 3 months later and they block the phone? Wich is why I'm only looking at phones saying unlocked there again Noway to prove I guess. there's gotta be one thing to check or get pic of that proves its real
wildmansgirl said:
Yes ill stick with att I know they work with st. As far as fakes not allowed we know people lie and cheat and not follow rules so is there some type of guarantee swappa makes that every phone is genuine? They wouldnt even answer my question about what happens when some one sells me thier in contract phone (wich at that point would have a clean imei) and then stops paying thier bill 3 months later and they block the phone? Wich is why I'm only looking at phones saying unlocked there again Noway to prove I guess. there's gotta be one thing to check or get pic of that proves its real
Click to expand...
Click to collapse
First off as I said above AT&T phones WONT work on Verizon, which is what you asked. Yes they will work on ST AT&T, ST T-Mobile, but will not work on ST Verizon. If you buy it expecting to be on Verizon's network you'll be disappointed. Straight talk is sold across several different networks.
Well if you'd read about Swappa when someone sells there phones they HAVE to enter an IMEI for one and in which will tell Swappa if it's on a paid account EDGE, NEXT, etc. and which is not allowed there.
The only thing that could possibly happen is if someone reports it stolen after selling and In which there's no way to find that out.
I have sold a ton of things on Swappa as well as buying on Swappa.
Also if you would look at a phone listing you would see they have Feedback, which I'm sure someone that has sold a few + phones with no issues I'm sure Your not going to buy a fake or junk phone.
There's no real thing or pic to prove anything. I could sell you a note 1 and make it say it's a note 4 in the software but just a screenshot you might not ever know lol.
Also a bit of a hint unlocked phones cannot save you from that unless your in another country. If you have a dead IMEI on say a T-Mobile phone even if it's unlocked you still cannot use it on AT&T
Sent from my iPhone using Tapatalk
Thanks
Thanks for the info! I may not be explaining well I'm not going to verizon I'm wanting to use straight talk who advertises you can bring any GSM phone when I called was told att brand works best. I thought the other was verizon but like u said that's CDMA maybe t-mobile was the other compatible? Idk anyway I'm happy to hear about the contract phone not being issue I had read that could happen maybe it wasn't a payment issue after all. Maybe it had been reported stolen after he bought.
hyelton said:
.. Well if you'd read about Swappa when someone sells there phones they HAVE to enter an IMEI for one and in which will tell Swappa if it's on a paid account EDGE, NEXT, etc. and which is not allowed there. ..
Click to expand...
Click to collapse
I'm pretty sure IMEI checks for ATT phones tell you nothing about the contract status of a phone, only if it's been blacklisted (lost or stolen)--
TMO phones OTOH will receive the additional information on EIP status, in-contract status, etc.
ATT should be forced to provide the same AFAIC.
You can use CDMA phones on Straight Talk. The kit you buy gives you the network info for CDMA phones and the SIM card for GSM.

Canadian idol 3 sim locked

Hi just purchased my idol 3 from koodo in Canada it was locked and was wondering if anyone has a good place for unlocking? Thanks
If it's showing sim locked you should return it. Alcatel would have no reason to lock it since they are not selling the phone via a carrier....if you ended up getting one someone fiddled with previously it's possible they managed to lock it....you won't find any place setup to unlock the idol 3 since it's intended to be sold unlocked.
In Canada they only sell with carriers. Telus koodo and bell. I put my wife's rogers sim in my koodo phone and asked for a unlock code. Even when you go to purchase a phone on alcatel website you can only purchase from the cell companies in Canada that offer the phone. We cannot purchase from Alcatel.
There might be an unlocking company online that will charge to unlock it. Or a company that will ship a US version to CA.
Romman0 said:
There might be an unlocking company online that will charge to unlock it. Or a company that will ship a US version to CA.
Click to expand...
Click to collapse
Other canadians here have identified their phones as the 6045i (when everyone was uploading their stock firmware) so it's the same model as USA.
If the Canadian is locked, then it would still be beneficial to get a US version or paying for an unlock code or service.
Thanks for the help guys. Sucks that the Canadian model is locked. But not surprised. Lol
Def locked when bought from a Canadian carrier. They lock everything except the nexus phones...even when bought at full price.
I'd try cell unlocker or some other 3rd party unlock service. Telus/Koodo charges $50 for an unlock code.
scatoclysm said:
Def locked when bought from a Canadian carrier. They lock everything except the nexus phones...even when bought at full price.
I'd try cell unlocker or some other 3rd party unlock service. Telus/Koodo charges $50 for an unlock code.
Click to expand...
Click to collapse
For that much would be cheaper to purchase in usa...have shipped to friend in usa then reshipped to canada....can then flash the stock canadian firmware we have online.
Yeah, Canada's wireless is borked... The CRTC did change all the rules and did force the carriers to provide a way to unlock in a contract and immediately unlock when you purchase the device in full, the only problem is, the morons forgot to add the part where the carriers should have to do it for free, when you own the device. So, now they can still charge... looks a lot like it did before, with just more pointless words in the act.
The free part was unlikely to be an oversight. It was probably the most requested part of the code of conduct. They stopped short of free and price controls when it came to unlocks.
Bit of a shame, I think if a contract has been fulfilled, they should do it for free.
At least there's a trend lately of affordable high performance phones... Hopefully that leads to fewer phones bought on contract up here. Many normal customers just aren't aware if the "device balance" mark up, and plan mark ups. Better off paying outright.

Question Best Buy Model

Hey all,
I saw that Best Buy has the unlocked P7P model GA03453-US while the Google store version is GE2AE. Is there a difference between the models? I can't find the BB model on Google's or anyone else's site.
Just want to make sure it's had MMW 5G and that 5G will work on AT&T's site.
Would it also be worth buying an open box model in excellent condition and over $100 off?
Thanks!
I wish that they would stop doing these confusing model numbers at stores. The GA03453-US is actually the GE2AE, it's just how Best Buy and other retailers catalog the phone. I bought one on release day and can confirm it's the standard US unlocked GE2AE model and I'm using it with a Boost AT&T network SIM with no issues.
Google GA03453 US
Google GA03453 US
device.report
• Universal Unlocked. Compatible with all major U.S. carriers, including Verizon, AT&T, Sprint and T-Mobile. Also compatible with prepaid carriers including Cricket Wireless, MetroPCS, Google Fi, Simple Mobile, Total Wireless, Tracfone, Net10, Mint, and H2O.
I agree with everything @EtherealRemnant said ⬆ right there. Google's not the only one, but certainly one of the brands I come across most often with this problem.
Edit: I forgot that I already have all the model number pairs in my Post #6 - Regarding P7P 5G model numbers and capabilities, and how to determine your hardware version, although I don't have them organized by pairs. The one model number type at the top of the post, and the other at the bottom.
roirraW edor ehT said:
I agree with everything @EtherealRemnant said ⬆ right there. Google's not the only one, but certainly one of the brands I come across most often with this problem.
Edit: I forgot that I already have all the model number pairs in my Post #6 - Regarding P7P 5G model numbers and capabilities, and how to determine your hardware version, although I don't have them organized by pairs. The one model number type at the top of the post, and the other at the bottom.
Click to expand...
Click to collapse
Thanks guys. Just taking a look at the options. I was hoping to find someone that could unlock AT&T's but I'm not really finding anyone reputable that claims they can do it. So I'm thinking Google's offering the best deal with the trade in. I'm looking at getting the 256GB Obsidian.
AT&T's model is listed as the GE2AE if you look for how it's set up. Not sure if any sub-branding.
And I take it I'll actually be able to use AT&T's 5G if I buy out unlocked, correct?
Lastly, if either of you want to PM me a referral, I'd appreciate it.
Superguy said:
Thanks guys. Just taking a look at the options. I was hoping to find someone that could unlock AT&T's but I'm not really finding anyone reputable that claims they can do it.
Click to expand...
Click to collapse
I thought anyone with an at&t model could unlock once you pay the phone off, like t-mobile, but I'm not experienced, I've only bought carrier unlocked phones for the last six years and I had come from Verizon back then.
But it is indeed easiest not to have to deal with the carriers and just buy the factory carrier unlocked model direct from Google, or Best Buy, or other places that offer them.
Superguy said:
AT&T's model is listed as the GE2AE if you look for how it's set up. Not sure if any sub-branding.
Click to expand...
Click to collapse
Thanks, good to know.
Superguy said:
And I take it I'll actually be able to use AT&T's 5G if I buy out unlocked, correct?
Click to expand...
Click to collapse
Yes. That won't affect anything like that.
Superguy said:
And I take it I'll actually be able to use AT&T's 5G if I buy out unlocked, correct?
Click to expand...
Click to collapse
Yep. We don't have C-band here but my Boost SIM is connected to 5G Nationwide and the phone supports mmWave and C-band.
roirraW edor ehT said:
I thought anyone with an at&t model could unlock once you pay the phone off, like t-mobile, but I'm not experienced, I've only bought carrier unlocked phones for the last six years and I had come from Verizon back then.
Click to expand...
Click to collapse
They'll do that. I just don't want to wait.
Not like I'd bolt to another carrier. We tried T-Mo last summer and that's a fiasco I never want to repeat. Plus AT&T gives me a really good deal with a FAN from work.
Superguy said:
They'll do that. I just don't want to wait.
Not like I'd bolt to another carrier. We tried T-Mo last summer and that's a fiasco I never want to repeat. Plus AT&T gives me a really good deal with a FAN from work.
Click to expand...
Click to collapse
Understandable. I had to Google what AT&T FAN is. I didn't know the abbreviation off the top of my head, but Google's search results were actually helpful. I used to use a work discount too with AT&T and before that, one with Verizon. The last four years, give or take, we've just been using AT&T Prepaid, and it's been cheaper than all our previous options and works great for our usage. Every once in a while I look at other options or carriers, but there's nothing enticing enough.

Question Sweet merciful Jesus is the Verizon bootloader still permalocked?

How has nobody found a solution to this? Surely it's a software thing. You'd have thought some badass member somewhere with enough of a chip on their shoulder against Verizon would have figured a way around this.
Too bad there isn't a bounty for it.
jdkzombie said:
How has nobody found a solution to this? Surely it's a software thing. You'd have thought some badass member somewhere with enough of a chip on their shoulder against Verizon would have figured a way around this.
Too bad there isn't a bounty for it.
Click to expand...
Click to collapse
I doubt it is a simple or easy as it being simply a "software thing", and I completely believe it could/would never be done...but @wr3cckl3ss1 is on the case!
you can see a bit of how he's progressing HERE and HERE and HERE
It's unfortunate; this was actually the reason I switched from Verizon to T-Mobile lol. It appears the Verizon variant of the Pixel 6 remained locked all this time so I wouldn't bet on much different with the Pixel 7 :/ Hopefully somebody finds something for those with the VZW variant.
simplepinoi177 said:
I doubt it is a simple or easy as it being simply a "software thing", and I completely believe it could/would never be done...but @wr3cckl3ss1 is on the case!
you can see a bit of how he's progressing HERE and HERE and HERE
Click to expand...
Click to collapse
Nice!
Surely it couldn't be a hardware lock!?
Does anyone know how to read and interpret a Magisk log? And can show or tell me what's missing
jdkzombie said:
Nice!
Surely it couldn't be a hardware lock!?
Click to expand...
Click to collapse
The issue here is 2 java applets.....nothing hardware.
Too bad we didn't have a Verizon inside agent. Tell us wtf they do to lock it. Because isn't that against Googles Tos? It's sold as an unlock able device.
jdkzombie said:
Too bad we didn't have a Verizon inside agent. Tell us wtf they do to lock it. Because isn't that against Googles Tos? It's sold as an unlock able device.
Click to expand...
Click to collapse
It's Verizon that demands it. But it's Google's own code that puts the lock in place...so they're both at fault.
wr3cckl3ss1 said:
It's Verizon that demands it. But it's Google's own code that puts the lock in place...so they're both at fault.
Click to expand...
Click to collapse
Weird. Strange that this would still be a thing. Not like the device was cheap to purchase.
My question is why is Verizon so "gung-ho" about it? More than any other carrier (other carriers eventually allow to unlock the bootloader)? I could understand when they used to repair their own devices (so they didn't want the liability and the headaches of when customers messed with the devices); but that's the not the case anymore. Outside of their greedy archaic grasp on tethering and to load unremovable bloatware, I don't know what they have to fear of unlocked bootloaders & root access.
Who knows.
I'm willing to throw money towards a bounty that removes Verizons strangle hold on devices. I don't mind their service, and the signal is good where I live, but I like customization. And I'd love to try some new kernals to change up the CPU scheduler and power plans to stop the phone from bringing the 4 big cores online for casual use.
Just get the unlocked version and use with Verizon service. What's the upside with having the Verizon variant?
Because it's not that simple. You can't swappa sell a phone you're making any payments towards. And the phone is too new for trade in with another carrier of any type.
VZW variants have been locked since the OG Pixel days aside from that small window before taking an OTA you could unlock if it was on a certain version. Sadly I don't see this changing anytime soon and if you want to unlock BL and root get the unlocked version from the Google Store. There's really little incentive buying Pixels from Verizon now. With Pixel Pass and Google Store financing those are good options if you can't drop all the money up front.
Just buy the unlocked model. Some retailers have awesome trade in deals coming from the 6 series or iPhones. It works just as well on Verizon and avoids the 36 month committment.
I hate how Verizon shuts down the option for unlocking the bootloader and rooting, but it is easier to purchase a device from them because your payments will coincide with your regular monthly cell bill, you already pass the credit check when you open an account with them (no need to apply for one with Google Synchrony Financing), and I just went through with this with my wife's phone but unless you qualify enough to cover the Pixel (my wife qualified for the Pixel 7, not the P7P at the storage capacity we wanted), you're stuck paying all (up to $1400 [P7P 512GB w/ 2 year protection & tax]) up front -- where there's virtually no risk of this if you purchase through Verizon (they want to lock you in to years-long contract and you already passed the credit check)! So there's (some of) the benefits....
*but it's still more worth it beyond any of these "benefits" to get it from Google Store unlocked....
Lol. Here's a simple solution. Buy the unlocked version. Who changes carriers because of a bl lock? WTF?
At this point I think we all know that Verizon isn't going to unlock the Bootloader. if you want an unlocked bootloader, it is easier, and more guaranteed to just buy the unlocked version from Google vs trying to find vulnerabilities in the bootloader and having to worry about it being patched each month.
Not sure if this is still in effect, but many years ago, if you purchased an unlocked phone instead of the Verizon branded one, WiFi calling wouldn't work. I'm not sure if there was something missing from the phone that Verizon needed to make it happen, or if Verizon was just screwing over those who purchased unlocked versions.
andygold said:
Not sure if this is still in effect, but many years ago, if you purchased an unlocked phone instead of the Verizon branded one, WiFi calling wouldn't work. I'm not sure if there was something missing from the phone that Verizon needed to make it happen, or if Verizon was just screwing over those who purchased unlocked versions.
Click to expand...
Click to collapse
it's working perfectly fine with my device....it also worked with my Pixel 5 (also unlocked variant from Google Store)....

Question SM-S908E/DS IMEI is not valid on AT&T. What are my options?

I own an SM-S908E/DS that apparently is loaded with the firmware from Chile. The global S22U supports a lot of the AT&T bands, though there are some differences.
When I went to the AT&T store to activate the S22U, they told me that they can't register the phone's IMEI.
For now, they registered my S22U phone's new SIM with my previous OnePlus 7 Pro's IMEI. I suspect that I may not get full features (like, connection to 5G) using my old IMEI.
Has anybody experienced this with AT&T? I can't believe I would be the first person to experience this.
Is there a way to get my SM-908E/DS properly registered on AT&T as an S22U?
Did you buy it new or used?
If you were actually able to get your device activated on AT&T they WILL end up kicking your phone off the network at some point. AT&T has blocked international S22/+/U models on their network for basically no reason. This version is not on their weird whitelist of devices which means that they will not allow it on their network.
Maybe when S23 line releases in about a month, they will allow these models since it seems that international versions of the S10-S21 line are allowed on their network. It could also already be on the list but not on that outdated document.
If it is not on that list, you will find out soon enough when your line gets suspended and you have to call to reactivate it.
gernerttl said:
Did you buy it new or used?
Click to expand...
Click to collapse
I bought it brand new, off of a eBay reseller who had very high ratings.
The Samsung box was sealed, and looked totally new (identical to my wife's US version), so I know it should be legit.
nnighthawk said:
If you were actually able to get your device activated on AT&T they WILL end up kicking your phone off the network at some point. AT&T has blocked international S22/+/U models on their network for basically no reason. This version is not on their weird whitelist of devices which means that they will not allow it on their network.
Maybe when S23 line releases in about a month, they will allow these models since it seems that international versions of the S10-S21 line are allowed on their network. It could also already be on the list but not on that outdated document.
If it is not on that list, you will find out soon enough when your line gets suspended and you have to call to reactivate it.
Click to expand...
Click to collapse
Well ... This sounds depressing. I'm assuming this happened to you? It sounds like the voice of experience.
¿GotJazz? said:
I bought it brand new, off of a eBay reseller who had very high ratings.
The Samsung box was sealed, and looked totally new (identical to my wife's US version), so I know it should be legit.
Click to expand...
Click to collapse
It should be legitimate then. Even so, buying off of Ebay can still be hit or miss.
If they activated the new SIM, then you should be fine for the most part.
The list that nnighthawk posted is AT&T's list of devices that were tested and approved for support purposes. That doesn't mean it won't work. However, if you have connection or service issues, they will tell you that you are using an unsupported device and therefore they can't help you.
Also, from a network security perspective, US carriers (and many non-US) don't like it when people want to use devices that are not tested on their respective networks. Untested models with firmware that is untested/unapproved are potential security risks. Carriers don't make money by selling devices; they make it by selling services. Any potential network breach could cost them billions of dollars in revenue and customer trust. The latter can lead to litigation and government investigations, which costs even more money.

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