No 2g/3g. Can't make/recv calls. LTE shows service but will not connect - Nexus 5 Q&A, Help & Troubleshooting

I'll also add we have isolated this to the phone. Sim card works in a different Nexus5. Text messages come through.... 10-20 minutes after sending and usually one at a time. Like the title states, I have tried switch from LtE to 3g and 2g only, but I will not get any service on either.
Steps we've tried so far:
Reflash stock images for 5.1.1, 5.1 and 4.4.4. This is a stock Nexus 5, never been rooted.
Creating new APNs,
Tried registering different cellular network.
Also tried removing back cover to reset the connections of the antenna.
This device is 1.5 yrs old so it may have just kicked the bucket.
What other steps can I try?

Related

[Q] Cellular Data Loss When screen off for more than 3 min Straight Talk

Hey all,
I just got my nexus 5, 2 days ago. When I am NOT connected to wifi my LTE Data connection drops after my screen has been off for about 3-5 minuets. When wifi is connected I don't lose my data connection. I can still receive Texts. Yes Background data is turned on. When the screen is on I am getting great speeds. I figured this out because I was not getting notificaions. When I turn the screen on and check my notification setting panel the LTE turns orange for about a second then goes back to white.
What I have tried
1. Turn off LTE Tried 3g and 2g. I had the same problem.
2. Tried alternate APN Settings. There are many variation to choose from for straight talk with a Google search.
2a. I am a tfdata sim on straight talk, FYI
3. Factory Data Reset
4. Re-flash Stock Factory rom and recovery. I was rooted and TWRP
5. Lock Bootloader
I have a call and email out to straight talk, waiting for a response, but thought I would post and see if anyone can think of anything I might of missed. Hope I don't have to send it back to Google.
Thanks In advance
Eric
Update
Just wanted to update in case someone else runs in to these issues.
When straight talk provisioned my sim there were some errors. They were not able to correct them in the computer so have to send me a new sim. It took 4 phone calls to finally come to this conclusion. I will update again if the issue is resolved with the new sim.
As a clarification to the problem. As it turns out it had nothing to do with the screen being on or off. It happened every time my data connection went idle.
I have the exact same issue with my Straight Talk service!
Did you get the new SIM yet? Did it fix the issue?

[Q] No SMS while on wifi, can't switch from wifi to cellular

My Nexus 5 is running Android 5.0.1 (Lollipop). Unlocked, not rooted. My carrier is Cricket. Here is what happens:
1. If the phone is connected to a WiFi network, I am unable to send text messages. The message will attempt sending for a while and then basically timeout. The app will report that the send failed. This will happen no matter what application I use (Hangouts, Google Messenger, chompSMS...). If I'm on the cellular network, texts send find. EDIT: Actually I'm seeing that's not actually true. Even when I'm on LTE, there's no guarantee messages will send. I can't actually detect a pattern here.
2. I am unable to switch from WiFi to cellular data by turning WiFi off. If I'm on WiFi and I disable Wifi in the Settings panel, the cellular indicator will change to show 2 or 3 bars of service with an exclamation point (!), seemingly indicating that I'm either not on the network or that I don't have data. If I reboot the phone I'll have full LTE.
I first started noticing the issues with text messaging back when I was running CM11 nightlies. Everything was fine and then a few weeks ago it started happening. I figured something had gotten messed up in those builds so I flashed to stock Lollipop but the problem persisted. I flashed to 5.0.1 and the problem remains. I also tried switching carriers from Cricket to T-Mobile, but T-Mobile service was so bad in my area that I had to switch back the next day; I didn't really get a chance to put it through its paces.
I know this is a weird one, so any ideas would be greatly appreciated. Thanks!

[Not-Fixed] How to install new Z3 D6603 LTE on AT&T network

[Not Fixed] see bottom of this post.
It is fairly easy to install a new D6603 to work completly on the AT&T network. It is not so easy to find the answer of how to do it in the threads and posts. I tried many suggestions and wasted a lot of time. Hopefully this will save you from that fate.
First you must know that you can't use the IMEI number of your new phone if you want it to work completly as it should. If you use the Z3 IMEI you will have trouble with data of various sorts and the phone will go off line when on LTE after 20 or 30 minutes and you will not receive calls or SMS messages. I do not know why but it has been suggested that the AT&T network does not recognise this phone so it causes trouble.
If you have an AT&T nano-sim from your old phone then just put it in the phone. (Cut downs work but can cause other problems some say.) When the SIM is inserted for the first time into a new phone there is a prompt that asks if you want to download the APN. Hit 'yes' and the phone downloads the APN itself.
If it does not ask then go to Settings>More>Mobile Networks>Prefered Network Type and be sure LTE (Preferred) is selected. Then connect your phone to the internet and then go to Settings>More>Internet Settings and select AT&T. You should be good to go.
If you need to get a nano-sim then go to the AT&T store or call and they will give you one or send you one for free. You will need to use the IMEI number from a LTE phone that is already on the AT&T system. You can use your old phone or borrow the number from someone. If the rep installs the sim in the Z3 with the 6603 IMEI don't worry. Just call support later and tell them you sent your new phone back and want to go back to your old IMEI or have a new IMEI (from an existing AT&T phone). They will enter it and off you go. The phone from the IMEI will show in the picture on your account page. Big deal!
Update: This worked for hours last night but this morning it is back to not receiving calls. Simply turning wifi off and it began to receive calls as GPRS was switched back on. My wifi was on which has been said to cause problems. I will test with wifi off and report back. Had "no service" instead of AT&T on upper left of lock screen. A full shut down for several minutes than re-boot solved that.
YMMV. I've been on ATT with a Z3 purchased from Sony store for several months and it was registered in an ATT store by scanning the IMEI off the box followed by updating Internet settings in Setup. ATT online shows unknown model but everything works including LTE and MMS. There is something else involved when problems like this occur probably some setting not getting reset. I registered the Z3 on a new line with a new Sim card because I wanted to take my time moving stuff off my old phone--this may have avoided the problems.
JudH said:
YMMV. I've been on ATT with a Z3 purchased from Sony store for several months and it was registered in an ATT store by scanning the IMEI off the box followed by updating Internet settings in Setup. ATT online shows unknown model but everything works including LTE and MMS. There is something else involved when problems like this occur probably some setting not getting reset. I registered the Z3 on a new line with a new Sim card because I wanted to take my time moving stuff off my old phone--this may have avoided the problems.
Click to expand...
Click to collapse
I've also had no problems with my Z3 on AT&T. Works great, receives sms/mms immediately, etc..
esheesle said:
I've also had no problems with my Z3 on AT&T. Works great, receives sms/mms immediately, etc..
Click to expand...
Click to collapse
AT&T's system sometimes takes a while to get updated with new IMEIs that trigger LTE provisioning for a users' account.
Once your account is provisioned for LTE you never have to worry about it again, but sometimes if you have a phone the system doesn't recognize, it is a pain to get AT&T to properly provision your account. Supposedly properly trained in-store reps can do it - the key being "properly trained" - Never try to do anything "unusual" by calling AT&T customer service, and NEVER use a franchise/kiosk in-person for service - make sure you're at a corporate-owned store! Even then, some stores might have incompetent staff. I've been lucky that all of my local corporate stores are pretty well staffed.
So you are saying that your Z3's with wifi and LTE on with AT&T are working as they should?
With LTE off my phone responds normally with wifi on. With LTE and wifi on it will not respond to calls after a 30 minute sleep. It does not show missed calls. Calls go straight to voice mail after 2 rings. Could you tell me what level your LTE dBm's are? Thanks!
I was told not to give them my imie# but, after recvng the minisim I had to call them in order to 'provision' it to work at all and they needed that #. I have never had any problems personally and am assuming this may be because you gave them the wrong #. Again I am only guessing. Oth, if I had had a different imie to give, I would have done so myself.
It is very strange and I am feeling it is more signal strength related than how you provision your phone. (Once it is provisioned correctly.) It seems that more people have less problems when they already have a nano-sim and just plunk it in the new phone. This might indicate that they already had a strong signal from the get go. My old HTC One + get's a better signal than the Sony in the same locations with the same (new) SIM. With the Devilcase bumper on it gets 5% less. My very limited tests yesterday seemed to indicate that it was signal strength related. I am not enough of a conspiracy theorist to imagine that AT&T would program their system to not function correctly with sims that are provisioned with these Sony phones which they are obviously ignoring for some reason. Or am I?
I had all kinds of problems with the Z3 on AT&T. The IMEI caused an issue since AT&T linked it to a flip phone and therefore couldn't provision LTE. I changed it to an old AT&T LTE device and then I was able to get LTE but was having the same issue with calls going directly to voicemail and texts showing up hours later in bunches. I found the solution was to switch off LTE in the quick settings menu. All calls and texts came through and on time while LTE was off. If I needed a data boost to stream, I turned it back on until I was finished streaming. This was while on KitKat. After upgrading to Lollipop, I was able to keep LTE turned on and calls and texts still arrived on time.
I use data rarely. Mostly wifi. If I don't leave LTE on, my phone reverts to wcdma preferred. And why can't LTE just work without me having to constantly turn it back on? What bugs me is having the APN settings greyed out. I want to be able to turn it off. If anything it seems the phone itself is preventing me from accessing the sim. It feels like I'm borrowing something which contains lots of MY private data. I know my phonebook is stored locally but I also noticed there is no option of specifying the sim or not. Anybody know how to switch APN on and off? In fact, overall even rooted, I still feel like I have almost no power over it. I can't even disable the cellular connection without going full on airplane mode and I do not trust that. I don't even fly so that needs work for sure. Dumb question but could I buy a working nanosim from say 7-eleven that my apn switch will work with?
"Anybody know how to switch APN on and off?"
On my Z3 on OTA stock Lollypop I have an icon in quick settings to turn LTE on and off. Drag two fingers down from the top of the screen. If no LTE icon then select the pencil icon at the top and select the LTE icon. There is also a mobile data icon switch there.
To turn off your radio completly you can get the Advanced Signal Status app and select additional info at the bottom and click phone information and turn off radio. Probably a number of ways to do it but that is one.
Sim contact storage was a way to move information from phone to phone. You can still do it but not really necessary with cloud backup and storage. Google does it for me without me having to do anything which I like. I still save contacts to the sim just because I can. Export and import in your contacts app menu.
johnboatcat said:
So you are saying that your Z3's with wifi and LTE on with AT&T are working as they should?
With LTE off my phone responds normally with wifi on. With LTE and wifi on it will not respond to calls after a 30 minute sleep. It does not show missed calls. Calls go straight to voice mail after 2 rings. Could you tell me what level your LTE dBm's are? Thanks!
Click to expand...
Click to collapse
Works fine here. I don't pay attention to the dBm estimates since these aren't measured with calibrated test equipment and vary widely. Those numbers are basically worthless.
The only valid comparison is data performance in a given environment (ideally a difficult weak-signal one) - and at my desk with very weak signal, every phone I've ever used performs similarly to the Z3.
"Those numbers are basically worthless."
True, but we have narrowed this down to the possibility that it might be signal related so it is worth a shot. If people whose phones are working fine would measure the LTE dBm on Advanced Signal Status at the location where their phone sits and works well the most we might possibly see some measure of difference in the phones that are not working. Most of the non-working phones seem to work sometimes so signal strength is the next best parameter to rule out. Thanks!
Here are the screen shots of my phone with LTE on, LTE and wi-fi and LTE off and wi-fi.
How do the working phones compare? Does your CDMA (voice) also go to 0% when LTE is on and GSM = n/a?
Thanks. I think adv sig nfo actually works. I'm amazed actually. I can't find the phone's native greyed out apn switch anyways which really makes no sense.

OPO only connects to roaming network

Tl;dr: OPO refuses to connect to my default home network, instead chooses roaming. Cannot text or call and data will not work on roaming (they used to).
BACKSTORY
Hello, my OPO was working almost perfectly for 2 years without any significant damage like water or drops. Then, in November of 2016, I went on a trip to Europe for a few months (I live in Canada), and used my OPO occasionally there, by roaming when I needed to make calls. (Used my regular cell plan with an extra worldwide option)
When I got back to Canada, I had a stopover flight in Toronto, where I was able to connect to my HOME network and make a call and some texts. Also used some data during this time. Then, I flew the rest of the way to Vancouver. There, I was able to connect to my HOME network and send some texts and use data for about an hour. That was at the end of February.
THE PROBLEM
Since then (last 1.5 months) I have been unable to connect to my HOME network. My OPO will only connect to the AWAY/ROAMING network, even when I go into Network Operators and manually force HOME - it just says it's unable to connect at this time.
When connected to AWAY, I typically can not do anything. However, sometimes, I will be able to receive calls, and send and receive texts. No data, and no sending calls. Before this whole problem started, I was usually able to call and text and use data on AWAY.
WHAT I HAVE TRIED
Choosing different Network Operators, different Network Types (WIND is WCDMA). Problem persists.
Deleting and creating new APNs from the current information on carrier's site. Problem persists.
Ensure that my OPO can read the IMEI. It does
Went to carrier (WIND, aka Freedom Mobile) and tried the store's demo SIM that uses an alternate account. Problem persists.
Carrier tried my SIM in their own phone. Worked on that phone.
Carrier gave me a new SIM for my account.Problem persists.
Reset my OPO to factory defaults, including apps and data. Problem persists.
Format my OPO and flashed different ROMs (including various CM and stock releases from KitKat to Nougat). Problem persists.
Flashed different modems available for OPO from the various original CM11 ROMS, as well as one from a CM12 ROM. Problem persists.
Tried the SIM card from a friend's phone on a different carrier (Virgin Mobile in Canada).Problem persists.
Removed my StyleSwap cover and ensured antennas and antenna pins were clean and making contact. Problem persists.
Tested Wi-Fi, Bluetooth, NFC, and GPS to ensure other antennas were working. They are functioning
Use online tool to see if IMEI is blacklisted. It is not, and problem persists.
Took my OPO with me when travelling to various parts of British Columbia over 100KM away to test different cell masts. Problem persists.
CONCLUSION
That is as much detail as I can think of. I would be happy to provide more if it may help. I already had a chat with OnePlus's live support and email, and was told I would need a repair, which would cost a few hundred dollars.
I am also thinking about buying a used/broken OPO for cheap and swap the motherboard, however there are not many available near me right now, and this also carries some risks akin to buying stolen phones.
I am pretty tech savvy, so feel free to go into as much detail as you can.
Thank you for any and all the help you are able to give!

Nexus 6p LTE broke after Rom update

The basic problem is as follows:
I've got a Nexus 6p on which I dirty flashed an 8.1 update (27 Feb 2018) of ABC Rom over an earlier 8.1 version (01 Jan 2018) of ABC Rom. After that, the issues began. At boot, I'd be on 3g and if I toggled airplane mode off and then on, I could get LTE for about 10 seconds. However, it would then drop back to 3g. It's probably worth noting that my cellular provider is Verizon.
I tried everything that I could think of and/or learn via the google. Such as:
Wipe system, data, cache, and dalvic
Revert to stock
Install different/older radio images
Changed SIM (although still Verizon)
... nothing worked. I've read about people manually configuring their APNs. However, I've got a Verizon SIM, so that option does not exist... as far as I can tell.
I've identified a crappy work-around that allows me to get a stable LTE connection as follows:
Open the Phone's Testing Settings by dialing: *#*#4636#*#*
Tap "Phone Information"
Scroll down and set the "VoLTE Provisioned" toggle to the "on" position.
Then, toggle airplane mode on and off.
However, the reason I've described this as crappy is that doing this results in my phone being unable to make or receive calls. Whenever I try to make a call with VoLTE Provisioned, the call fails and reports "Server Error". Consequently, I generally just deal with the phone working in 3G. On the up side, this work-around does demonstrate that LTE is still possible... with the right configuration. Although, it would be nice if I could get both LTE and phone working vs just one or the other.
I came across this post suggesting that a possible solution is to boot the phone up with a non-Verizon SIM, power it off, and then boot it up again with the Verizon SIM. I'm not sure how this fixes the issue. However, before I go buy a $30 SIM in the hopes that it will fix my issue, I figured I'd make this post and see if anyone has any other ideas how I might correct this.
Any ideas are appreciated.
[email protected]
So after a few months of using 3g, I got my hands on brand new AT&T SIM card. (For what it's worth, it hadn't even been provisioned yet). I went ahead and boot the phone with this new sim card. (I also reset the new APN settings to the default, although it probably didn't do much). After powering the phone down and putting the Verizon Sim back in, I've got my LTE back and all is good.

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