Can't Receive or Make Phone Calls - Nexus 5 Q&A, Help & Troubleshooting

I am currently on Pure White rom latest version and I am unable to make or receive phone calls
I tried other roms like cyanogen, xenon, chroma, and etc different radios (47I, 48B, etc) still nothing...
i went to tmobile store, switched the sim.. nothing... called customer service they said it's the phone...
Data works, text message works...

deeoh1084 said:
I am currently on Pure White rom latest version and I am unable to make or receive phone calls
I tried other roms like cyanogen, xenon, chroma, and etc different radios (47I, 48B, etc) still nothing...
i went to tmobile store, switched the sim.. nothing... called customer service they said it's the phone...
Data works, text message works...
Click to expand...
Click to collapse
What about stock? Like, factory image-stock?

beekay201 said:
What about stock? Like, factory image-stock?
Click to expand...
Click to collapse
I haven't done that yet... That was my last resolution but I'll go ahead and try and I backup all the files
I'll get back to you shortly thank you very much for your response

beekay201 said:
What about stock? Like, factory image-stock?
Click to expand...
Click to collapse
I just flashed the stock image LMY48B to my Nexus 5.... Still nothing... I can't make or receive any calls
The signal bar disappears when I make a call... I guess it's my phone then??

deeoh1084 said:
I just flashed the stock image LMY48B to my Nexus 5.... Still nothing... I can't make or receive any calls
The signal bar disappears when I make a call... I guess it's my phone then??
Click to expand...
Click to collapse
I currently have the exact same problem. 2 weeks no.
Data/texting fine, but once i make a call the network drops/
Have you found a solution?

Related

[Q] Unable to send/receive MMS

I have been unable to send or receive MMS messages to/from anyone. Outgoing messages just get stuck at "sending" and I've had multiple people try to send me an MMS. I believe my APN settings are correct based on other threads here. Has anyone else seen/dealt with/have a solution for this bug?
I'm currently running CM10.1 April 8 Nightly off of a clean complete wipe flash, but I believe the problem has occurred with prior versions as well.
dcvito said:
I have been unable to send or receive MMS messages to/from anyone. Outgoing messages just get stuck at "sending" and I've had multiple people try to send me an MMS. I believe my APN settings are correct based on other threads here. Has anyone else seen/dealt with/have a solution for this bug?
I'm currently running CM10.1 April 8 Nightly off of a clean complete wipe flash, but I believe the problem has occurred with prior versions as well.
Click to expand...
Click to collapse
I saw some commits related to unicode encoding with the MMS app. It's possible (Disclaimer: I am not a dev, these are just theories) that these have something to do with the MMS issue. You could extract the MMS.apk from a prior build (where your MMS was still functional) and push it to /system/apps, rename your current MMS.apk to MMS.bak (just in case), set permissions to R-W, R, R, then reboot. If that works then we know there's an issue with the CM commits to the MMS.apk.
Had the same problem this morning. Turns out I had mobile data turned off.
Sent from my SAMSUNG-SGH-I727 using xda premium
Nope, mobile data is on and I have no idea when the last time it was working.
I can't be the only one dealing with this... Anyone? Now running CM 10.1 4/22 Nightly.
dcvito said:
I can't be the only one dealing with this... Anyone? Now running CM 10.1 4/22 Nightly.
Click to expand...
Click to collapse
I've been having the same issue since sometime in march. Also running CM nightlines. I've read it may be something to do with the Access Point Names but no solution is given
briguy42 said:
I've been having the same issue since sometime in march. Also running CM nightlines. I've read it may be something to do with the Access Point Names but no solution is given
Click to expand...
Click to collapse
What that means is that your APN's might not be configured properly. Compare them to the ones listed here. If that doesn't fix the MMS issue then we'll have to investigate further.
mrfeuss said:
What that means is that your APN's might not be configured properly. Compare them to the ones listed here. If that doesn't fix the MMS issue then we'll have to investigate further.
Click to expand...
Click to collapse
I've checked out and even rebuild my APN's multiple times to troubleshoot to no avail.... Let's see what ideas we can come up with... Thanks for the help so far.
dcvito said:
I've checked out and even rebuild my APN's multiple times to troubleshoot to no avail.... Let's see what ideas we can come up with... Thanks for the help so far.
Click to expand...
Click to collapse
Hmm. Interesting. And you're using the stock MMS app in the CM Nightlies? Have you tried updating to a newer version?
mrfeuss said:
Hmm. Interesting. And you're using the stock MMS app in the CM Nightlies? Have you tried updating to a newer version?
Click to expand...
Click to collapse
Yes, stock messaging app included with the CM nightlies. What are you recommending that I update?
mrfeuss said:
What that means is that your APN's might not be configured properly. Compare them to the ones listed here. If that doesn't fix the MMS issue then we'll have to investigate further.
Click to expand...
Click to collapse
Tried using this APN config too and it still didn't work, thanks for the suggestion though.
I have this issue on rooted stock jelly bean I had to set sms to convert the images to smaller resolution to get it to send. Been working for now but would like to be able to send hi res pics
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I had that issue at one time on my stock rooted unit. Turns out that AT&T had changed something on the network side and my account didn't get changed. You might call them and check the settings.
Sent from my GT-N8013 using xda app-developers app
bryanclane said:
I had that issue at one time on my stock rooted unit. Turns out that AT&T had changed something on the network side and my account didn't get changed. You might call them and check the settings.
Sent from my GT-N8013 using xda app-developers app
Click to expand...
Click to collapse
I've put in a trouble call with AT&T hopefully they find something....
So according to AT&T there are no network problems but my phone is not responding to push notifications from them. They want me to bring it into a "core" store to have it checked out (not going to happen on behalf of the rooting/custom ROM). I'm wondering if my Android ID#/device hostname may have changed when I did a full wipe? Although I'm not even sure that would have any effect on my problem. I'm just tossing out ideas.
dcvito said:
So according to AT&T there are no network problems but my phone is not responding to push notifications from them. They want me to bring it into a "core" store to have it checked out (not going to happen on behalf of the rooting/custom ROM). I'm wondering if my Android ID#/device hostname may have changed when I did a full wipe? Although I'm not even sure that would have any effect on my problem. I'm just tossing out ideas.
Click to expand...
Click to collapse
If I were you I'd just make a nandroid backup of my current setup, transfer that (and any other important data) to either my external or PC, ODIN back to stock and head over to an AT&T store. Just my two cents. You can always re-root and flash a custom ROM again. If you'd corrupted something through flashing (not saying you did, just a thought) getting AT&T to straighten it out and then going custom from there might be your best option.
dcvito said:
So according to AT&T there are no network problems but my phone is not responding to push notifications from them. They want me to bring it into a "core" store to have it checked out (not going to happen on behalf of the rooting/custom ROM). I'm wondering if my Android ID#/device hostname may have changed when I did a full wipe? Although I'm not even sure that would have any effect on my problem. I'm just tossing out ideas.
Click to expand...
Click to collapse
Sinnce AT&T uses the IMEI number as the ID for the device, that wouldn't be the issue you aren't receiving push messages. I agree with mrfeuss, back up the phone, flash the stock rom, and go have AT&T fix it on their end. Then you can re-root and install your custom ROM again. Better to have them look at it than live without MMS.
bryanclane said:
Sinnce AT&T uses the IMEI number as the ID for the device, that wouldn't be the issue you aren't receiving push messages. I agree with mrfeuss, back up the phone, flash the stock rom, and go have AT&T fix it on their end. Then you can re-root and install your custom ROM again. Better to have them look at it than live without MMS.
Click to expand...
Click to collapse
Check mms after returning to stock as that may solve your problem.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I was afraid that was going to be the suggestion.... Guess I'll start my Firmware DL and backup now... here we go lol
mrfeuss said:
If I were you I'd just make a nandroid backup of my current setup, transfer that (and any other important data) to either my external or PC, ODIN back to stock and head over to an AT&T store. Just my two cents. You can always re-root and flash a custom ROM again. If you'd corrupted something through flashing (not saying you did, just a thought) getting AT&T to straighten it out and then going custom from there might be your best option.
Click to expand...
Click to collapse
Just used Odin to flash back to stock. After the Odin reboot how long should it take for the phone to start up? I've been sitting on the ATT logo screen for a few minutes now.... please don't tell me I bricked....
Never mind, figured out my own mistake..... Always factory reset/clear data before flashing!

Rooted my phone, flashed it back to stock, can't make/recieve calls or texts

Last night I flashed CM10.1 nightly, which had a data/signal issue. Due to that, I reflashed stock with the program, Odin. However, now back on stock, I can't recieve/make calls or texts. It says that it is "dialing" and after a while, it will say "Out of Service". My 4g LTE symbol shows and it shows that I have service as well.
joebxcsnw said:
Last night I flashed CM10.1 nightly, which had a data/signal issue. Due to that, I reflashed stock with the program, Odin. However, now back on stock, I can't recieve/make calls or texts. It says that it is "dialing" and after a while, it will say "Out of Service". My 4g LTE symbol shows and it shows that I have service as well.
Click to expand...
Click to collapse
that's really weird, usually I would get a roaming icon
I would maybe try the adb nvreoot or whatever tat IMEI command is.
it's what I do when I stuck on roaming.
can't hurt.
im having the same issue
did you guys follow this guide before flashing CM?
http://forum.xda-developers.com/showthread.php?t=1852255
andybones said:
did you guys follow this guide before flashing CM?
http://forum.xda-developers.com/showthread.php?t=1852255
Click to expand...
Click to collapse
I did but I have an IMEI never lost it
In the same boat, have an IMEI, but no data after flashing back to stock. Have a roaming icon. Any ideas anyone, please help
I had the same issues, no calls or data. If you switch to RUI/SIM under cell subscription, you SHOULD get calls and SMS back. I'm on vacation with no access to a PC. I had an old CM nightly, 6/21, on my SD card. Flashed that and all was back. Very weird.
Sent from my SCH-I535 using Tapatalk 2
cornelious1212 said:
I had the same issues, no calls or data. If you switch to RUI/SIM under cell subscription, you SHOULD get calls and SMS back. I'm on vacation with no access to a PC. I had an old CM nightly, 6/21, on my SD card. Flashed that and all was back. Very weird.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
I'm not seeing cell subscription in my options, is it available on a stock rom?
jbjarko said:
I'm not seeing cell subscription in my options, is it available on a stock rom?
Click to expand...
Click to collapse
Sorry its CDMA subscription. Under Settings>More under Wireless & Networks>Mobile Networks>CDMA subscription. On stock ROM I'm not sure, sorry.
Sent from my SCH-I535 using Tapatalk 2
jbjarko said:
I'm not seeing cell subscription in my options, is it available on a stock rom?
Click to expand...
Click to collapse
Nope, only available on AOSP roms so reflash CM10.1 and change it.
cornelious1212 said:
Sorry its CDMA subscription. Under Settings>More under Wireless & Networks>Mobile Networks>CDMA subscription. On stock ROM I'm not sure, sorry.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Nah, its not available on TW.
once you restore to stock you need to dial a *# number to factory reset phone. you should get service back, but my be stuck in roaming....

No Cell Service whatsoever?

Hey people, been a while since I've been in this neck if the woods.
I decided to pull out my 'ol Nexus 5 and start using it again. That being said, I've run into somewhat of a problem.
I've been using the phone since Monday, and I was on the newest build of Mahdi Rom (4.4.4). Then yesterday, I gave into Lollipop and decided to flash the Ultrasmooth 5.0.1 Rom (uncluding flash of radio and bootloader.) It was all working perfect until I left work today. All of a sudden, cell service just cut out.
Since then, I've went to factory stock unrooted and it still hasn't fixed the problem. The SIM works just fine in my Note 4 but when I put it in my Nexus (which is now running 5.0 fully stocked), it does not pickup any signal whatsoever.
Can anyone help me please? Really want to fix this...
Do you have your EFS backed up? Press *#06# on dialer and what is it showing?
Lim Wee Huat said:
Do you have your EFS backed up? Press *#06# on dialer and what is it showing?
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Click to collapse
Well seeing as I have no idea what EFS is, no.
And it shows my MEID.
Check APN settings..
Lim Wee Huat said:
Check APN settings..
Click to expand...
Click to collapse
Tried that, tried the ones on there and even made one, still nothing.
Try manually choosing carrier, nothing also.
Any help at all would be greatly appreciated..
What does baseband say in about phone?
Ben36 said:
What does baseband say in about phone?
Click to expand...
Click to collapse
At work at the moment, will check when I'm at home.

Phone dropped, lost 2g/3g. LTE works

So the title says it all. I dropped my phone, after which just get LTE,. If I toggle to 3g/2g, it says No Service. I replaced my simcard from tMobile, still no luck.
How do I know what has broken? Will flashing stock Radio only help? Do i need to take a backup of something before flashing radio?
I am currently running 4.4.4 stock with root and xPosed framework. Phone was purchased on its launch, so, its not under warranty anymore
Any help is appreciated.
myechophone said:
So the title says it all. I dropped my phone, after which just get LTE,. If I toggle to 3g/2g, it says No Service. I replaced my simcard from tMobile, still no luck.
How do I know what has broken? Will flashing stock Radio only help? Do i need to take a backup of something before flashing radio?
I am currently running 4.4.4 stock with root and xPosed framework. Phone was purchased on its launch, so, its not under warranty anymore
Any help is appreciated.
Click to expand...
Click to collapse
Ouch, maybe you damaged some hardware but that's extremely unlikely.
I would backup your phone and flash a factory image to rule out any software issues:
https://developers.google.com/android/nexus/images?hl=en
Enzious said:
Ouch, maybe you damaged some hardware but that's extremely unlikely.
I would backup your phone and flash a factory image to rule out any software issues:
https://developers.google.com/android/nexus/images?hl=en
Click to expand...
Click to collapse
I did that, full stock, latest 5.1, no root, nothing.
lte works great. When trying to make a call, radio switches to 2g/3g.. and boom, no signal found.
myechophone said:
I did that, full stock, latest 5.1, no root, nothing.
lte works great. When trying to make a call, radio switches to 2g/3g.. and boom, no signal found.
Click to expand...
Click to collapse
My friend popped in ATT simcard, he was able to make/ receive calls. Did I kill Tmobile modem/ radios with the drop?

Phone Not Being Phone! HELP!!

I upgraded my phone to the latest version of RR Nougat Bacon a few days back. Everything seemed to be fine but I cannot make nor receive calls. Tried rebooting, wiping, reflashing different roms but the result is the same. I cannot make or receive calls.
So that leads me to believe the issue lies not with the Rom but somewhere else. Could the Sim card be corrupted? Everything looks normal on the phone. If you make a call it shows exactly that but does not connect. If you ring from a landline/mobile it goes to vm no rings whatsoever.
Any help or suggestions please?
Scoobaru11 said:
I upgraded my phone to the latest version of RR Nougat Bacon a few days back. Everything seemed to be fine but I cannot make nor receive calls. Tried rebooting, wiping, reflashing different roms but the result is the same. I cannot make or receive calls.
So that leads me to believe the issue lies not with the Rom but somewhere else. Could the Sim card be corrupted? Everything looks normal on the phone. If you make a call it shows exactly that but does not connect. If you ring from a landline/mobile it goes to vm no rings whatsoever.
Any help or suggestions please?
Click to expand...
Click to collapse
Did you made any backups before flashing RR?
Mr.Ak said:
Did you made any backups before flashing RR?
Click to expand...
Click to collapse
Only of my data. Nothing else
Update
I wiped the phone completely. Reinstalled TWRP and then reflashed RR and now the phone will call out but doesn't receive calls and only receives text on a reboot
Sent from my partially working phone
Scoobaru11 said:
Update
I wiped the phone completely. Reinstalled TWRP and then reflashed RR and now the phone will call out but doesn't receive calls and only receives text on a reboot
Sent from my partially working phone
Click to expand...
Click to collapse
Type "*#06#" in your dial pad without codes and see if imei is there.
Scoobaru11 said:
I upgraded my phone to the latest version of RR Nougat Bacon a few days back. Everything seemed to be fine but I cannot make nor receive calls. Tried rebooting, wiping, reflashing different roms but the result is the same. I cannot make or receive calls.
So that leads me to believe the issue lies not with the Rom but somewhere else. Could the Sim card be corrupted? Everything looks normal on the phone. If you make a call it shows exactly that but does not connect. If you ring from a landline/mobile it goes to vm no rings whatsoever.
Any help or suggestions please?
Click to expand...
Click to collapse
It would probably because you're using outdated firmware.
piez97 said:
It would probably because you're using outdated firmware.
Click to expand...
Click to collapse
My firmware is up to date. Just installing Tugapower now to see if anything changes. Judging from the replies on RR thread I'm not alone others are losing the phone part too.
post screenshot of your baseband version.
I'm having the exact same reception issues with my Oneplus One, I had it checked at a lab and they replaced the antenna but it didn't fix the problem, my current baseband version is 4.0.1-c7-00011.

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